Sprint Corporation

March 16, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** ** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above referenced complaint of Mr*** **. We appreciate your assistance in bringing our customer’s concerns to our attention According to the information provided, Mr** stated that he was quoted a monthly rate of $per month for five lines of service in contingent to him adding a sixth line of for $per monthMr** further stated that he added the new line of service effective February 19, However, his monthly recurring charges have exceeded the quoted amountMr** requested that Sprint review this matter and honor the quoted price plan In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We spoke with Mr** on March 3, and of 2017, and discussed his account concerns in detail. During those conversations, we informed Mr** that his price plan is applicable to the Service Agreement for purchasing devices at subsidized pricing. However, upon further review, we updated his price plan to $per month for five lines of services and the sixth line of service would be $per month effective March 13, 2017, until March 31, 2018, after service credit and Automatic Payment discounts are applied upon his enrollment in our Automatic Payment program. Mr** confirmed acceptance and satisfaction with our resolution We regret any inconvenience Mr** may have experienced whi** attempting to resolve this matter. If I may be of further assistance, Mr** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Associate Analyst

July 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may concern:
Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** stated that he purchased six devices via lease on November 20, He further stated that he took advantage of the ongoing buy one get one (BOGO) promotion. However, he states his invoice has been higher than normal, and he keeps calling every month with no resolution. Mr*** further advised that his attempts to resolve this billing issue have resulted in an unfavorable customer service experience. As a result, Mr*** is requesting a call from our executive team Our record reflects that Mr*** started service with Sprint on November 20, 2016, with six lines of service, on 18-month lease billing. Additionally, Mr*** was contacted by one of our Executive Analyst on July 24, 2017, and a recurring credit of $was added to his account to resolve his billing concern. This $credit will award for the remaining months of the lease agreement We appreciate Mr*** for taking time to provide details of his experience with customer care representativesWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused Mr***If we can be of further assistance with this matter, Mr*** can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time. Sincerely, Shola AExecutive Services Analyst

Tell us why here June 14, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the supplemental inquiry of Ms*** ***, which is in response to our May 30, 2017, correspondence. We welcome the opportunity to revisit our prior investigative findings In her supplemental inquiry, Ms*** states that her account was credited $and $for the aSamsung Galaxy Jdevices, that were offered to her at no cost and that she was fully reimbursed for the cost of the phone line for the last four billing cycles that covers the cost of the one of the devices for $However, she states on her latest billing statement, she is still being charged $for the Jdevice. As a result, she requests that the monthly charge for the Jdevice be removed. Please be advised that we attempted to contact Ms*** by phone and email on June and 13, 2017; however, we were unsuccessful in reaching her. In an effort to address this matter, we reviewed her account. As stated in our previous response, to fulfill the offer of the devices mentioned above being provided at no cost, we applied credit of $and $totaling $to Ms***s accountMs***’s account credits represent the balance of $towards the Installment Billing Agreement for phone line ending in ***, $for payment reimbursement for the February through May billings, and $for phone line ending ***. Therefore, all charges related to the above-referenced devices were credited in fullMs***’s next month’s billing statement will not include any additional charges for these devices. We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time. Sincerely, Alethea B.Executive Services Analyst

February 20, Revdex.com Ward Parkway, Suite Kansas City, MO
Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr*** stated that he has several issues with paying his bill and still getting past due noticesCustomer states that he has his account setup on Auto Pay, but keeps getting notices that his service is going to disconnected. Mr*** is requesting that someone from the Corporate Offices to correct his bill We spoke with Mr*** on February 14, 2017, and reviewed his account. We confirmed that there were some issue with allocation of his payments. When he received service credits from our Sales team, the credits were allocated toward service only and an balance remained for his lease installmentsWe have cleared the past due balance and current charges in order for the account to start freshWe will follwith Mr*** in March to review his invoice and confirm that his billing concerns are completely resolved We regret any inconvenience this matter may have caused. If I can be of further assistance with this matter, Mr*** can contact the Executive & Regulatory Services department toll-free at ###-###-#### extension ext***. I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland *** *Executive Services Associate Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I disagree with Sprints response to this complaintNot only has Sprint refused to ameliorate these concerns, they have provided terrible customer service and been condescending throughout this process
Regards,
*** ***

August 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, Crystal G*** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsCrystal G***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the rebuttal received, MsG*** is disputing the outcome of the resolution being successful, and continues to pursue compensation and Sprint’s involvement in removing negative reporting. We spoke to MsG*** on July 27, 2017, and determined the invoices which outline her charges are for the months of March and April 2016. Further we mailed reprints of the invoices to her confirmed mailing address on file. We advised her to allow 7-days for receipt of her invoices to arrive. Finally, we informed MsG*** we are unable to determine that the disputed charges incurred were the result of any error on the part of Sprint; therefore upon payment in full, we will advise that the debt has been paid. While it is our goal to arrive at an amicable resolution to all of our customers’ concerns, we regret that we have been unable to do so in this case. Although we have previously discussed the reasons supporting our decision with MsG***, it is apparent that she will continue to consider the resolution to this matter unsatisfactory. Consequently, all further inquiries regarding this matter will be met with the same response If we can be of further assistance, MsG*** can contact me by calling the Executive & Regulatory Services department toll-free at 1-855-848-ext6192. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

May 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** *** filed on behalf of Sprint account holder, Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** expressed her dissatisfaction with our not honoring the terms of a promotional offer she selected when she ported her mobile number to Mr***’ Sprint account from another provider, advising that we have subsequently informed her of stipulations that were not presented in the online description of the offer. She also described unfavorable customer experiences during her attempts to address that concern and advised that additional discounts for which she is eligible have not been applied to Mr***’ Sprint account We regret any possible misunderstanding that may have occurred related to the terms of our referenced promotional offer and Mr***’ monthly Sprint billing. Our records reflect that Ms*** ported her mobile number to Sprint from another wireless provider on May 3, 2017, as an additional line of service on Mr*** ***’ existing Sprint account and that, during that transaction, Mr***’ rate plan was changed from his single-line Unlimited My Way plan to the referenced unlimited Freedom promotional shared plan As outlined in the terms of our referenced promotion, available April through May 18, 2017, new customers joining Sprint were invited to establish two lines of service for $on our Unlimited Freedom PlanBecause that promotion was not available for existing customers at that rate, Ms***’ adding her line of service to Mr***’ account and attempting to add the promotion to both lines of service did not meet the program qualifications. Existing customers can migrate to that rate plan, but not at the discounted rateAs such, Mr***’ rate plan is billing correctly at the existing-customer rate of $per month for line 1, $per month for line 2, and $per month for each additional line, up to lines total. Those prices reflect the $5-per-month discount, for which Mr***’ qualifies due to his enrollment in our automatic monthly payment option During our May 23, 2017, conversation with Ms***, an authorized user on Mr***’ Sprint account, we explained the information noted above. We also explained that, due to the significant discounts built into the promotional rate plan, even at existing-customer pricing, the plan is not compatible with any other Sprint Discount Program (SDP) discounts such as she described in her inquiry. However, we reiterated that she and Mr*** are receiving the Auto-Pay discount offered with the promotional offer Although we were unable to identify any error on the part of Sprint related to this matter, we applied a courtesy credit of $to Mr***’ account to offset his current balance due as a demonstration of our commitment to excellence. Ms*** expressed her understanding of the information provided and satisfaction with our resolution We appreciate Ms***’ taking time to provide details of her experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused. If we can be of further assistance related to this issue, Mror Ms*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna *** Executive Services Analyst

February 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# ***, *** *** Sprint Account #xxxxx*** Sprint Case#*** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of Mr*** *** submitted on February 17, 2017. We appreciate your assistance in bringing our customers' concerns to our attention. According to the information provided, Mr*** stated that he had an unfavorable customer service experience while attempting to address his account concerns. Mr*** stated that he cancelled his service prior to receiving his equipmentThereafter, he contacted our Customer Care group and requested that we provide him with a refund of $However, he has not received the refund. Therefore, he requested that Sprint review this matter and honor his request for a refund Sprint has reviewed Mr***’ complaint. We spoke with Mr*** on February 24, 2017, to discuss his account concerns along with his refund requestAfter reviewing his account, we confirmed that Sprint processed a refund to his credit card on file on February 20, 2017, and Mr*** has confirmed receipt of his refundPresently, his account is closed with a zero balanceDuring that call, Mr*** confirmed that this account concerns were satisfactorily resolved We appreciate Mr*** taking the time to provide the details of his experience with our Customer Care group and regret any possible misunderstanding that may have transpired. We are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr***’ feedback and that his concerns will be forwarded to the appropriate managerial staff for further review If I can be of further assistance, Mr*** may contact me directly by calling our Executive and Regulatory Services Department toll-free at ###-###-####, Monday through Friday, between a.mand p.m., Eastern Time Sincerely, /s/ Romualdo FRomualdo FExecutive Services Analyst

November 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX***, *** *** *** Case *** To Whom It May
Concern: On October 28, 2016, Sprint received an inquiry submitted by your office on behalf of *** *** ***. According to the information provided, Mr*** is attempting to switch his services to Sprint and was promised that a black Apple iPhone Plus (128GB) device would be overnighted to him. Mr*** is requesting that we honor what was promised and is seeking compensation. We appreciate your assistance in bringing Mr***’s concerns to our attention On November 4, 2016, we contacted Mr*** regarding his concerns. At that time, we confirmed that the black Apple iPhone Plus (128GB) devices are on backorder. However, in an effort to resolve this matter, we placed an order for a silver Apple iPhone Plus (128GB) device to be overnighted to him. Although we are not required to provide compensation to customers for concerns that are brought to our attention, we agreed to apply a credit of $plus $for the purchase of a screen protector to his account, and will waive Mr***’s monthly service charges on his first two invoices We regret any inconvenience this matter may have caused Mr***. If additional assistance is required, please contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** Sprint Account xxxxx*** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-mentioned complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** states he continues to experience service issues with his Samsung Jdevice, both domestically and internationally. He states that the issues he is experiencing are preventing him from using his device to make and receive calls. Mr*** further states that he visited the Sprint service and repair center and was advised that the device was a basic model Smartphone that could not handle more than one external device at a time even if software was re-installed. As a result, Mr*** would like a refund for the last two months of service on his account and a free device upgrade We spoke with Mr*** regarding his device concernsWe regret his dissatisfaction with his device. In an effort to reach an amicable resolution to this matter, and as a goodwill gesture, we offered to facilitate the return of his device. Once returned, we will credit the cancellation fee and the accelerated billing of the equipmentWe also offered to reset his device upgrade eligibility so that he can upgrade to the device of his choosing; however, he will be responsible for the billing associated with the new device. Additionally, although Mr***’s account reflects consistent usage, we offered to apply a one-time service credit of $representing one-half of the monthly charges for the last two months in an additional effort to bring closure to his matter. Mr*** accepted the account service credits. However, he did not accept the offer to return his device and reset of his device upgrade eligibilityMr*** stated that he would like Sprint to provide him with the latest Samsung device and continue to bill him at the same $rate as his Samsung Jdevice. We respectfully declined Mr***’s request because the suggested $monthly rate for our newest Samsung devices is not consistent with our documented pricing of the device in question. If Mr*** decides to upgrade to the latest Samsung device, he will be responsible for the associated monthly charge to lease or set up an Installment Billing Agreement. Our offer to reset Mr***’s device upgrade is available to him for the next days. Should he reconsider our offer, he may contact our office directly. If we can be of further assistance, or if Mr*** would like to accept our offer, he can contact the Executive and Regulatory Department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

July 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***-Rebuttal, *** *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced subsequent inquiry of Mr*** ***, submitted on behalf of Sprint account holder, Ms*** ***. We appreciate your assistance in bringing our customers’ response to our attention and regret the circumstances that led Mr*** to contact your office once more In his rebuttal, Mr*** reiterated his concerns with Ms*** ***’s monthly billing and cited a discrepancy with some of the information previously provided to him by our office versus what our response to your agency actually reflected. We regret any further misunderstanding that may have occurred in regard to Mr***’s tablet service billing, and that he remains dissatisfied with our response to their equipment financing change requests. During our discussion with Mr*** on June 29, 2016, he explained that the disputed tablet lines of service should have been cancelled after our telephone discussion on June 21, 2016. He further requested that we return all monthly service charges paid to us for the tablet lines of service, and expressed his continued dissatisfaction with our decision to deny their request that we convert Ms***’s device leases to monthly installments At that time, we explained that the Early Termination Fees (ETF) would have been assessed to the tablet lines of service immediately following their cancellation. Because we previously informed Mr*** that we would not be in a position to offset the ETF until the tablets were returned to us and in an effort to prevent the ETF from possibly interrupting Ms***’s Sprint service, the tablets were set to cancel on the last day of Ms***’s bill cycle, on July 3, 2016. We further explained that we have taken a considerable amount of time researching his mother’s equipment financing concerns and regrettably, our position to that request remains unchanged. However, we agreed to review his refund request once more. Mr*** accepted the information provided and reassured us that the tablets’ return status has been updated to reflect deliveredHe provided the tracking number to confirm that status, and agreed to a follwithin the next three business days. Although we have been unable to identify a Sprint-related error in regard to Mr***’s disputed tablet concerns, we applied credits totaling $to Ms***’s Sprint account to offset a portion of the monthly plan charges assessed to her for the tablet lines of service, as demonstration of our commitment to excellence. We also confirmed that the tablets were returned to us on June 29, 2016, via the pre-paid return authorization envelopes previously forwarded to Mr***. As a result, the tablet lines of service were cancelled and all ETF offset on July 1, 2016, as we previously agreed We followwith Mr*** and explained the above-referenced actions on July 1, 2016. Mr*** accepted the information provided and confirmed that we have reached a mutually satisfactory resolution to the concerns he presented to your agency On behalf of Sprint, I apologize for any inconvenience these matters have caused Msand Mr***. If we can be of further assistance with these issues, they can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand p.m., Central Time Sincerely, *** ** *** *** Executive Services Analyst

July 6, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom
It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received, Mr*** stated that on February 23, 2017, he cancelled his Sprint service and was advised that he needed to turn in both his leased devices and pay $to close out his Sprint accountHe stated that he made the required payment and turned in both leased devices to his local Sprint Retail location on March 8, However, on May 15, 2017, he received notification regarding a balance owed to Sprint in the amount of $and was advised that one of the devices had not been returned As a result, he requested that Sprint review this matter, remove the $balance from his account for the device that he returned, and any negative reporting regarding this balance from his credit report. During our conversations with Mr*** on June 30, 2017, we explained that after researching this matter, our records reflect that he turned in the device to his local Sprint store on March 8, 2017, and once received in our warehouse, the device was inadvertently not logged in as received. As a result, we applied a credit in the amount of $to remove the charges of the returned device. With this credit, his account is closed and reflects a zero balance. In addition, we notified the third-party collections agency and requested to have any negative reporting regarding this issue removed. Please allow up to days for completion of this process We appreciate Mr*** taking the time to provide us with his feedback regarding his experience with our retail store and customer service representatives. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review. We regret any inconvenience this matter may have caused. If I can be of further assistance with this matter, Mr*** can contact me the calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time. Sincerely, Jennifer F.Jennifer F.Executive Services Analyst

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***, which was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customers’ concerns to our attention In the information provided, Mr*** stated that he was offered a tablet free of charge; however, his invoice reflects a $charge. Further, he indicated that his attempt to resolve this matter has resulted in an unfavorable customer experience. As a result, he is requesting that this billing issue be resolved We regret any possible misunderstanding that may have occurred regarding this matter. Based on the information provided, we partnered with the retail management of the store where Mr*** activated his service in an attempt to resolve his concerns. It has been determined that a corresponding $credit should reflect on his invoice to offset the $installment billing charge for the tablet line of service ending in *** We spoke with Mr*** on June 27, 2017, and again today regarding this matter and informed him of the above-referenced information. To resolve the matter, we informed Mr*** that we can apply a lump sum credit of $to his account, which offsets the $charge for the tablet for the 24-month agreement timeframe. We also informed him that if he pays $less each month, he can retain the credit for months; however, if the credit is used prior to the agreement fulfillment date, no other adjustment is due. Mr*** stated that he understood the offer, but he also requested that the agreement be waived, and he requested additional compensation for this matter being brought to our attention, and then he disconnected the call We regret Mr***’s dissatisfaction regarding this matter. We can offer the following: A lump sum credit of $as stated above We can waive the 24-month agreement for the tablet line of service ending in ***; however, we will need for the tablet to be returned, and the line of service canceled. The two-year agreement is based on the tablet being free of charge; therefore, we would not waive the agreement, credit the cost of the tablet, and allow Mr*** to retain the tablet Lastly, we appreciate Mr***’s business; however, per our Terms and Conditions of Service, Sprint is not required to provide compensation to our customer’s for matters brought to our attention. However, in an attempt to bring full closure to this matter and in an attempt to resolve to Mr***’s satisfaction, we can offer to apply a $credit to his account in addition to one of the offers above. Should Mr*** decide to accept one of the offers provided, he can advise by no later than July 31, We appreciate Mr***’s taking the time to provide us with the details of his experience with one of our retail representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Mr***’s concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience that this matter may have caused. Should there be any additional questions or concerns regarding this issue, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

October 11, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***- Rebuttal, Will C*** Sprint Account xxxxxx Sprint Case 2280156 To Whom It May Concern: Sprint is in receipt of the rebuttal on the above-referenced complaint of MrWill C***. We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to MrC***’s contacting your agency once again. In his rebuttal, MrC*** expressed his dissatisfaction with our resolutionHe stated that he requested a reduction in his final bill and described unfavorable experiences when he had the service We regret any misunderstanding that may have occurred regarding MrC***’s device return and billing issue. As outlined in our response to his previous filing, we sustain that our records reflect that MrC*** returned his referenced equipment to one of our retail locations on August 25, 2017, and that we applied credits totaling $to his account to offset the Device Purchase Option charges. However, because he took that action prior to the satisfaction of his accepted equipment leases, the remaining lease cancellation charges of $remain on his account and are valid During our September 14, 2017, conversation with MrC***, we explained the information outlined above. Unfortunately, our attempts to contact MrC*** via telephone and e-mail to discuss his reported concerns in detail on October and 9, 2017, were unsuccessful. We also sent a letter to MrC*** at his billing address of record via U.SMail on October 9, 2017, acknowledging our receipt of his rebuttal inquiry and inviting him to contact us directly for assistance. To date, we have not yet received any response from him. We appreciate MrC***’s taking time to provide details of his experience with our retail and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience MrC***’s may have experienced as a result of these issues. If we can be of further assistance with these concerns, he can contact me directly by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, ext7684. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Analyst

August 16, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Case *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers' concerns to our attention. In the information provided, Ms*** states she believes she has been a victim of fraud, as she has never had Sprint service. She is requesting to have any negative reporting that has resulted from the Sprint account in question be removed from her credit We attempted to contact Ms*** via the telephone number and e-mail included in her inquiry on July 20, August 10, and 14, 2017. We also forwarded a letter via US mail to the address-of-record on August 15, 2017, to inform her that we received her inquiry and that we were eager to reach a resolution regarding her concerns. Unfortunately, our attempts were unsuccessful, and she has not replied to our attempts We regret any possible frustration this matter may have caused Ms***. In our correspondence to Ms***, we outlined detailed instructions and the documents needed to investigate her fraud concerns. We urge her to complete and return the needed documentations at her earliest opportunity. Upon receipt, we will investigate the matter thoroughly. If fraud is determined, we will take the necessary actions to end the unauthorized activity and apply any appropriate credits to the account to offset unauthorized billing. We will also notify Ms*** promptly of the final outcome. We remain confident that we can fully address Ms***’s reported concerns. Should she have any questions related to the outlined information, we invite her to contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie ***Executive Services Analyst

June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** ** Sprint Account xxxxx***, *** ** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ** on behalf of *** **. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr** stated that he has been unable to complete his account activation and participate in Sprint’s Bring Your Own Device program. Mr** also stated that he was billed for the shipping fee for the required SIM card devices to activate his devices on the Sprint network. He is seeking assistance in completing activation as well as compensation We spoke with Mr**, an authorized user on the above account, on June 30, 2017, and addressed the issues outlined in his inquiry. Since filing, Mr** confirmed that his wife successfully worked with our Customer Care Department to activate service on June 21, 2017, and addressed all concerns including compensation. At this time, Mr** confirmed his inquiry has been fully resolved We appreciate Mr** for taking time to provide details of his experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance, Mr** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

September 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above referenced inquiry. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received in her inquiry, Ms*** stated that she has made multiple attempts to get her device unlocked and have been unsuccessful. She is requesting that we unlock her Samsung Galaxy Sso that she can use it with another carrier. Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network. Unlocking a device will not necessarily make a device interoperable with another carrier’s network. In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com Sprint will unlock a device under the following circumstances: Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease/installment billing purchase options The associated account is in good standing The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked The device has been active on the Sprint Network, currently or in the past, for a minimum of days. Our records reflect that Ms*** meets the above-referenced requirementsWe spoke to her on September 21, and provided her with the MSL codeShe stated that she had been given conflicting information regarding the unlock code by our representative. We appreciate Ms***’s feedback and it will be forwarded to the appropriate managerial staff for review We regret any inconvenience that this matter may have caused. If I can be of further assistance, you can contact the Executive and Regulatory Services department at our toll-free number ###-###-####, extension ***. I am available Monday through Friday, between 9:a.mand 5:p.m., Central Time Sincerely, Sharon RExecutive Services Analyst

August 4, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint
is in receipt of the above-referenced complaint of Mr*** ***, submitted on July 10, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. Based on the information received from Mr***, he states that he has had an unfavorable customer service experience while attempting to address his service plan and autopay concernsHe states that his services were interrupted on July 1, 2017, as a result of the autopay not being set up as requestedMr*** is requesting that services be restored immediately while this matter is rectified and a credit to the account for the month of June 2017. We have thoroughly reviewed Mr***’s concerns. Our records confirm that Mr*** changed the price plan associated with the account effective June 1, Furthermore, we confirmed that he spoke with Sprint Care and autopay has been set up on the accountThere was also a credit applied to the account on July 11, 2017, that went toward the balance on the accountHowever, in order to address any additional concerns, we will need to speak with Mr*** personally. Our office attempted to reach Mr*** via phone and e-mail on July 14, 18, and 31, 2017, asking him to contact our office to discuss his concerns. Additionally, we mailed a letter to his address on file on July 28, 2017, advising him of our receipt of his complaint and our desire to speak with him to address his concerns. To date, we have not received a response from Mr*** We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely,LaToyaP. LaToya P. Executive Services Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to add, the following statement is not true "Additionally, he was notified by mail of the cancelation of the program", as I never received any notification (mail, email or verbal) of the plan I was in was going to be being cancelled.With that said, Sprint did reset my upgrade eligibility, I was able to obtain an upgraded device and am I am now aware of the new device agreement termsAnd as mentioned above, I consider the matter resolved and I would like to think thank Sprint and especially the Revdex.com for their assistance in the matter
Regards,
*** ***

July 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** *** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** *** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In Ms***’s inquiry, she stated that she ordered a device and was not happy with the service and attempted to cancel within the 14-day satisfaction guarantee period. Ms*** noted that she never received a return kit for the device to mail it back to Sprint; however, she states the store refused to take back the device after she was directed there stating the timeframe for return had passedMs*** requested that she be allowed to return the device and all fees be removed We contacted Ms*** on June 28, and she had already received a return kit to mail back the device. We gave our direct contact information if she should experience additional issues regarding this matter. Ms*** noted that she would be placing the device in the mail soon to avoid any non-return fees We appreciate Ms***’s taking time to provide details of her experience with our Customer Care department and retail representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms*** may have experienced while attempting to address her concerns. If we may be of further assistance with this matter, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana T. Executive Services Analyst