Sprint Corporation

March 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account XXXXX5869, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, Ms*** states that when she ported her line to her husband, *** ***’s, Sprint account, the sales representative indicated she could traher former carrier’s device to receive a gift card from Sprint via the Contract Buy Out (CBO) promotion; however, she has yet to receive the gift card Ms*** also states that she was to receive a free device with a Buy One Get One Free (BOGO) promotion. Additionally, she states her bill was to be approximately $160. Further, Ms*** indicates that she was informed she is paying for a tablet line that she thought was free. Ms*** desires Sprint to issue credit for incorrect billing, reduce the bill to $monthly, provide the transcript of the call, the CBO promotion to be awarded immediately, and credit for her inconvenience We regret any misunderstanding that may have occurred regarding our referenced Contract Buyout promotion. We have reviewed our records and are unable to confirm that Ms*** registered for the promotion. As outlined in the terms of that promotion, which can be reviewed on our website at www.sprint.com/cleanslate, customers participating in that program must qualify by obtaining new Sprint equipment with a Sprint Lease, Sprint Installment Agreement, or by purchasing Sprint equipment at full retail price, porting a new line of service to Sprint from another carrier, and activating the ported line of service on a qualifying rate plan. For qualifying customers, we will provide reimbursement of termination fees or remaining device payoff balances assessed by their previous service providers in the form of prepaid reward cards up to $per eligible line minus the tracredit already provided or new equipment discounts. Eligible lines must be ported from an active wireless line at another carrier and remain active and in good standing on the Sprint network to qualify, and customers must register for the program and submit their final bills from their former carriers reflecting the final balance within days of switching their services to Sprint. Qualifying customers are also required to turn in the equipment associated with each line of eligible service from their previous carrier’s account within days of registration to prevent their Sprint account being charged up to the amount of the reward card received. Additionally, we find that the plan has been corrected and appropriate credits were issued to correct the error in plan set up. Further, the BOGO promotional pricing requires both devices be purchased and activated on the same day and both lease agreements must remain active to receive the BOGO promotional pricing. Any change in these requirements will void the BOGO promotion on the affected lines. The BOGO promotional credit is awarding to line ending in as indicated on the March invoice. Further, after review of the tablet concern, the line ending in was active with a tablet service plan from July 24, 2015, until it was cancelled on February 19, 2018. Though we found no billing error, we have issued credits totaling $60, the equivalent to months of service, as a courtesy Lastly, Sprint does not provide transcripts of call recordings as it is proprietary informationHowever, we issued a courtesy $credit for any inconveniences Ms*** may have experienced. We spoke with Ms***, an authorized user, on March 17, 2018, and advised of the above. Ms*** understands that her bill estimate is approximately $before any applicable discounts or promotions such as the BOGO applicable on the line. Ms*** indicated her concerns reported to the Revdex.com are resolved We regret any frustration this matter may have caused. If Ms*** requires additional assistance, I can be reached at the Executive & Regulatory Services department at our toll-free number, 1-844-282-8211, extension ***. I am available Monday, Tuesday, and Thursday through Saturday, between 7:a.mand 3:p.mCentral Time Sincerely, Travis M Executive Services Analyst

June 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** expressed dissatisfaction with the level of customer service that she received from our representatives while trying to resolve her final invoice issue. Ms*** stated she visited a Sprint store on March 7, 2017, to pay the remaining $balance on her leased devices. She further advised that she called on March 2017, due to her account not being canceled and was given a confirmation number; however, her account remained active. Ms*** stated that she received a letter from Sprint and believed it was the final invoice she requested; however, it was a letter from collection agency. As a result, Ms*** is requesting we prorate her final invoice along with an explanation of the charges Our record reflects that Ms*** contacted customer service on March 22, 2017, to cancel her account with Sprint; however the account was inadvertently not cancelled until *** 25, Ms***’ billing cycle runs from the 26th of each month to the 25th of the following monthShe was billed $for services used from February 26, 2017, to March 25, She also received an invoice for $for billing cycle March 26, 2017, to *** 25, To resolve this matter, we adjusted the $invoice, and also prorated the remaining four days out of her February 26, 2017, to March 25, 2017, invoice which came to $Accordingly, the account was adjusted $42.16, and reflects a remaining balance of $ During our May 30, 2017, conversation with Ms***, the information outlined above was explained to herShe also paid the remaining $balance on her accountMs*** thanked us for our help We appreciate Ms*** for taking time to provide details of her experience with customer care representativesWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and are happy that Ms***’s issue is resolvedIf we can be of further assistance with this matter, Ms*** can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time. Sincerely, Shola AExecutive Services Analyst

October 20, To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** ***. This complaint was submitted to Sprint on October 10, 2016. We appreciate your assistance in bringing our customer’s concerns to our attention
Mr***’s filing expressed his dissatisfaction with the Lease Cancellation and the Lease Device Non-Return Fee reflected on his October billing statement. According to Mr***, the Lease Cancellation and Lease Device Non-Return Fee are not validMr*** requested that Sprint review this matter and adjust his account accordingly Sprint has reviewed Mr***’s complaint. We spoke with Mr*** in October 2016. During our conversations, Mr*** stated that in September 2016, he ordered two iPhone Plus devices at his local Sprint Retail store location However, when the devices arrived at the Sprint Retail store location, he cancelled the order and did not take possession of the devices Please note that once the customer’s new device is shipped and/or issued to the customer, the account is charged the Lease Cancellation and Lease Device Non-Returned charges for the current device. Though the Lease Cancellation and Lease Device Non-Returned charges are charged to the account upon shipment of the new device, the charges will not become due until the customer’s next bill cycle due date. We further note that the Lease Cancellation charge is waived upon activation of the new device and once Sprint receives the current device at the warehouse, the Lease Device Non-Returned charges will be waived As Mr*** did not take possession of either of the new devices, once the new devices are received at the warehouse for return, the Lease Cancellation and Lease Device Non-Return Fee charges will be adjusted off of the account. Mr*** is aware that it may take up to two bill cycles for the returned equipment to be processed. He expressed his satisfaction with the resolution in this matterWe apologize for any inconvenience this matter may have caused Mr*** If Mr*** would like to further discuss this matter, Mr*** can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ *** * *** *Executive & Regulatory Service

February 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** Account XXXXX4318, Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** ***We appreciate your assistance in bringing our customer’s concern to our attention In the information provided, Mr*** states he experienced poor customer service while attempting to pick up an order that he placed online. Additionally he stated that when he changed his plan, he was not informed that he would lose the lease loyalty credit for line ending in 9672. Mr*** reports that he attempted to address these issues previously; however, his concerns remain unresolved. Mr*** is requesting compensation and expedited shipping for his order and for his previous loyalty credit to be applied on his account We spoke with Mr*** and discussed the customer service and account concerns detailed above. He stated that when he attempted to pick up the devices that he ordered online, he was advised that immediately activation is required, although he advised our store representative that the devices were gifts. This caused activation fees that would have otherwise been free to be assessed to his account. Upon review of the account notes, we confirmed Mr*** received an iPhone and iPhone X in store on January 3, 2018. An adjustment of $was applied by our Customer Care team the same day, waiving the activation fees. Our record also confirm that Mr*** changed from our Everything Data Share plan to our Unlimited Freedom plan in July 2017. The Best Buy Loyalty Lease credit that he received on line ending in is not compatible with the Unlimited Freedom plan. Therefore, as a result of the plan change the lease credit was canceled. Although no Sprint error occurred, in an effort to resolve Mr***’s concerns we offered to apply a lump sum adjustment of $for the $loyalty lease credit he did not receive from July to December 2017. Unfortunately, Mr*** declined the offer and requested discounts on his current leases which we declined. We regret Mr***’s dissatisfaction with our findings and our offer of resolution; however, we are confident that all of his issues have been addressed to the best of our ability We appreciate Mr*** taking time to provide details of his experienceWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Mr***’s concerns will be forwarded to the appropriate managerial staff for further review We regret any frustration this matter may have caused. If we can be of further assistance, Mr*** can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at 1-844-282-8211, ext***. I am available Tuesday through Saturday between 1:p.mand 9:p.m., Central Time Sincerely, Shalyn JExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: remove the account, it's fraudulent!!!
Regards,
*** ***

Re: Revdex.com Case # ***, *** *** Sprint Account # XXXXXSprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint to our response of *** ***, regarding Sprint’s actions to resolve her account concerns. This complaint was submitted on January 9, 2018. We regret the circumstances that led Ms*** to contact your office again According to Ms***’s follfiling, she expresses her concern with the equipment related charges assessed to her account, after she terminated service with us. Ms*** believes that she was misinformed by Sprint’s Retail store representatives; specifically, stating that she was informed that her equipment would be provided to her without costFurthermore, Ms*** indicated that she tradher two devices to her new wireless service provider, and believes that her new wireless service provider satisfied the cost of her two Sprint devices. Lastly, Ms*** expressed her dissatisfaction with her Sprint account being forwarded to an outside collections agencyMs*** requested that Sprint review these matters, adjust the erroneous charges and remove this inquiry from the credit bureaus Sprint has reviewed Ms***’s complaint. As stated in our prior response, our records indicate that Ms*** established a Sprint account on July 16, 2016, with two lines of service corresponding with phone numbers ending in and 4760. At that time, she activated two iPhone 6S Plus devices via Sprint’s Leasing and Monthly Installment Billing programs. Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the deviceAt the end of a lease term, customers can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device. Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device. There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay In addition, she purchased a Mobile Hotspot device at discount pricing in exchange for a two-year Service Agreement in association with phone number ending in Upon activation of service, Ms*** was provided with a clear disclosure of her equipment purchases, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her Lease and Installment Billing Agreements which includes a description of the charge(s) in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of her account Furthermore, our records indicate that Ms*** ported-out phone numbers ending in and to another wireless service provider on October 23, 2016, prior to fulfilling the terms of her respective Lease and Installment Billing Agreements. Accordingly, her account was assessed the remaining Lease cancellation/Lease Device Purchase Amount charges and accelerated Installment Billing cancellation charge totaling $1,as indicated on her November billing statement. Please note her account remained active with the Mobile Hotspot device associated with phone number ending in 3540. We confirmed that Ms***’s account was cancelled on January 31, 2017, due to nonpayment of the outstanding account balance, leaving her account closed with a balance due of $2,as indicated on her December billing statementThis balance represents unpaid monthly recurring charges, late payment fees, accelerated equipment cancellation charges, Early Termination Fee and applicable taxes as reflected on her November through February billing statements. Due to nonpayment of the aforementioned account balance, Ms***’s account was forwarded to an outside collections agency, AFNI. Based on our account review, we are unable to identify any miscommunication and billing errors on Sprint’s part. Accordingly, Sprint considers the aforementioned charges and our actions to collect the debt to be valid. With regard to Ms*** confirming that she tradher two iPhone 6S devices to her new wireless service provider in exchange to satisfy the cost of the noted devices with Sprint, please note Ms*** is responsible for paying her final invoice. If Ms*** participated in her new wireless service provider’s contract buyout promotional offer, we encourage her to address this matter with her new wireless service provider for further assistance. We spoke with Ms*** on January 3, 2018, regarding her concerns. At that time, Ms*** declined to further discuss this matter with Sprint and requested that we respond to her complaint in writing. In an effort to ensure a satisfactory and mutually acceptable resolution, we must speak with Ms*** directlyWe look forward to speaking with Ms*** and encourage her to contact us regarding any concerns she may continue to have with her account We regret any inconvenience Ms*** may have experienced regarding this matterIf Ms*** has any further questions, we can be reached by calling the Executive and Regulatory Services Department at 1-844-282-ext***, Monday through Friday, between a.mand p.m., Central Time. Sincerely, /s/ Terrance *** Terrance *** Executive & Regulatory Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Annessia ***

Dear Ms***,
This is in response to the letter received by our organization on March 11, regarding *** ***We would like to thank you for the opportunity to respondWe at Sprint do see customer satisfaction as our priority and therefore regard every issue as critical and
important
According to the information provided, Ms*** expressed her dissatisfaction with receiving inaccurate information regarding a recent purchase she made at a local Sprint retail facilityMs*** requests that we review this matter
Sprint has reviewed Ms***’s complaint and notes that based on the information that she provided in her inquiry, we were unable to resolve this complaintAs such, we have attempted to contact Ms*** to discuss her concerns, without successIf Ms*** still requires our assistance regarding this matter, we encourage her to contact us directly on the phone number listed belowWe apologize for any inconvenience this may have caused while attempting to resolve this matter
If we may be of further assistance, you can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-#### or he may reach me directly at ###-###-####We are available Monday through Friday from 7:a.mto 4:p.m., Eastern Standard Time
Sincerely,
/s/ *** ***
*** ***
Executive & Regulatory Services

April 11, *** *** Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX***, *** T*** Case *** Dear Mr***:
On March 27, 2017, Sprint received an inquiry submitted by your office on behalf of *** ***. According to the information provided, Ms*** continues to be billed for a device she returned and she is disputing her monthly service charges. We appreciate your assistance in bringing Ms***’s concerns to our attention We regret any confusion regarding Ms***’s monthly service charges. On April 10, 2017, we contacted Ms*** to discuss her concerns in detail. Ms***’s lines of service are currently on the Everything Data Shared plan. When Ms*** added her fifth line, this line was set up on the Unlimited Freedom plan. On January 6, 2017, the line ending in was added to the Everything Data Shared plan. Ms*** is also receiving promotional discounts of $towards the lease agreements on the telephone lines ending in ***, ***, and ***. Additionally, we canceled the Total Equipment Protection program from the telephone line ending in *** in accordance with Ms***’s request We applied a credit in the amount of $to Ms***’s account to offset the lease cancellation charges for the telephone line ending in ***. We also applied credits totaling $for the late fees, reconnect fee, disputed Total Equipment Protection charges, and the incorrect plan charges included on the November through January invoices. As a result of these credits, the account currently reflects a credit balance of $that will be applied towards the charges included on the April invoice If additional assistance is required, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

March 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint
is in receipt of the inquiry filed with your office by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the complaint, Mr*** states he was quoted $a month for the cost of his service, but his bill was higher than he believes he was quoted his first month. He also states the store did not advise he was required to upload his employer badge for his employer discount affiliation. Last, he indicated he was advised he was eligible for a $gift card per phone and he has not received the gift card. As a result, he is requesting we review these mattersWe reviewed Mr***’s account and confirmed he began new service on January 27, 2017. We reviewed his service plan and he was quoted the correct amount. His first bill was higher as promotions can take one to two billing cycles to begin awardingIn order to receive a Sprint Discount Program discount, upon activating new Sprint services, customers must provide proof of eligibility within days, be on a qualifying rate plan and must continue to revalidate that they remain eligible for this discountTo complete the validation request customers may visit www.sprint.com/verify. Should a customer not complete the validation process, they will not receive the discount. We confirmed on February 22, 2017, Mr***’s employer discount information was added to his accountLast, regarding the $gift card offer, this promotion requires a customer port in and trade in their previous provider’s device. In addition, a customer is required to register for the promotion within days of account activation. While Mr*** did port in his two lines of service, he only has one device to trade in. To reach an amicable resolution, we applied a credit equal to one $gift card to his accountWe appreciate Mr*** taking time to provide details of his experience with the store and setting up new service. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further reviewIf Mr*** has further concerns about the above issue, I can be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central TimeSincerely, Ann HExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your help in resolving this matter
Regards,
*** ***

December 23, 2016 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***, which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attention. In the information provided, Ms*** states that she purchased a new device in February and since the purchase and activation of the device, she has experienced difficulty while attempting to use it. The device shuts off when she is attempting to use GPS, and as a result of this issue, her equipment was replaced via one of our retail stores. However, Ms*** states that the replacement device had the same difficulty as her prior deviceShe visited one of our retail stores again on November 12, 2016, and was informed the device could be replaced and would arrive by November 16, 2016. This was an unacceptable wait time for Ms***; therefore, she visited another retail store where the representative replaced the battery for her, but the issue was not resolved, and she was again informed of the wait time for the device to be shipped. Ms*** states that she has a one-month old baby and did not want to be without a device, and since there were no loaner devices available, she canceled her service and ported her number to another mobile carrier. She states that she is dissatisfied with being billed the applicable $Early Termination Fee for canceling the service agreement. Because of the difficulties she experienced with her device, she is also disputing the remaining $balance, and she is requesting that Sprint negate the full $balance to resolve this matter satisfactorily. We regret the difficulty that Ms*** experienced while using her device, and we regret that the wait time for shipping the device was also dissatisfactory to her. As a result of this matter, we agreed to accept the return of the device, and we informed her that we will send a return kit to the address provided to facilitate the return of the equipment at no additional cost to her. Upon receipt of the device in our warehouse, we will credit $305.16, which is the new charge reflected on her December 15, 2016, invoice, that consists of the Early Termination Fee, late fee, taxes, surcharges and feesWe informed Ms*** that as a result of usage reflected for both lines of service, we are unable to negate the prior $balance due, but we will credit one-half of the amount with a $credit to her account in an effort to reach an amicable resolutionShe will be responsible for the remaining one-half of the $due. She accepted the resolution. We regret any inconvenience that Ms*** may have experienced while attempting to resolve her equipment and billing concerns. Should there be any additional questions regarding this matter, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time. Sincerely, Bridgette F.Executive Services Analyst

January 2,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, Gregory K***
Sprint Account xxxxx
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced rebuttal inquiry of MrGreg K***We appreciate your assistance in bringing our customers’ concern to our attention
In the information provided, MrK*** stated that he was not satisfied with our previous response to his initial inquiryIn his initial inquiry he stated that he was offered and accepted a promotional offer for Sprint’s Unlimited Freedom service plan at $per month, in addition to a new Samsung Note device at $per monthHe also stated that he was to receive an additional $per month Loyalty Discount, essentially bringing his device cost to $per month for monthsMrK*** requested that the promotion award as quoted
In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing
We contacted MrK*** on December 28, 2017, to discuss his concerns in detailMrK*** advised that he has canceled his Sprint service and further described an unfavorable customer service experienceMrK*** confirmed that all Sprint services should be canceled and his remaining tablet line was set to cancel effective immediately
We appreciate MrK***’s taking time to provide details of his experience with our Customer Care and retail representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review
We regret any inconvenience this matter may have caused MrK***If he has additional questions or concerns, he can contact us by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extI am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time
Sincerely,
Twana T***
Executive Services Analyst

December 27,
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case # ***, *** ***
Sprint Account #xxxxx***
Sprint Case# ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced
complaint of Ms*** *** submitted on December 8, We appreciate your assistance in bringing our customer’s concern to our attention
Ms***’s has requested clarification regarding Sprint’s unlocking policies regarding an Apple iPhone device purchased on February 9, 2016, and activated on Sprint's networkMs*** has indicated that she would like the device unlocked
Sprint has reviewed Mr***’s complaintUnlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking itAdditionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com/unlock
Sprint will unlock a device under the following circumstances:
- Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options
- The associated account is in good standing
- The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked
- The device has been active on the Sprint Network, currently or in the past, for a minimum of days
We confirmed that Ms***’s Apple iPhone device associated with phone line ending *** is eligible for SIM unlockingPlease note that the SIM unlock information was transmitted to the device in question on December 27,
We spoke with Ms*** on December 27, 2016, and relayed the aforementioned information to herMs*** was satisfied with the resolution provided
We apologize for any inconvenience this may have caused Ms***If Ms*** would like to further discuss this matter, she can contact the Executive and Regulatory Service Department toll free at ###-###-####I am available Monday through Friday, from a.mto p.m., Eastern Time
Sincerely,
Cheryl S
Executive Services Analyst
***
cc: Betty ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactoryI am mentally tired of this back and forward back and forwardMy last letter stated the facts and rebuttal mrs*** *** many comments of how professional they are which is not trueI received a refurbished phone and have already started having problems with this phoneI'm not going to continuously debate with Sprint I know what I need to doRevdex.com I thank you so very much for being an advocate because they totally ignored me until you got involvedPlease place in your record their claim to have customer satisfaction is not true because they will have somebody else contact you, I can assure you of that.
Regards,
*** ***

October 4,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, Les ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of MrLes
***We appreciate your assistance in bringing our customers’ concerns to our attention
In the information provided, Mr*** described an unfavorable customer experience when he attempted to speak with various Customer Care representatives regarding his accountHe requested cancellation of his line of service associated with an iPad tablet, and still continue to pay the monthly equipment purchase charge until the agreement is satisfied
We regret any possible misunderstanding that may have occurred related to Mr***’s line of service associated with the iPad tabletOur records reflect that mobile number *** ** associated with a 24-month equipment installment agreement to be satisfied on December 20, If the line of service associated with the iPad is cancelled, the equipment agreement associated with it will also cancel and the balance of the agreement would be billed at an accelerated charge
Unfortunately, our attempts to contact Mr*** either by telephone or e-mail on September 19, October and 3, 2017, to discuss his equipment concerns were unsuccessfulIn addition, we sent a letter to Mr*** at the billing address listed on his Sprint account on October 2, 2017, acknowledging our receipt of his inquiry and inviting him to contact us directlyWe received an e-mail acknowledgement from Mr*** on October 3, We attempted to contact him once again on October 4, 2017, without success
Sprint is committed to protecting the privacy of our customersIn accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an accountSpecifically, we require that each account has a PIN and that the PIN is verified by the account holder authorized to have access to the account before we can discuss sensitive account information or make any changes to the account
We appreciate Mr*** for taking time to provide details of his experience with our Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize his input to improve our training and processes
We regret any inconvenience these matters may have caused Mr***If he has any questions regarding his reported concerns, we invite him to contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday, Tuesday, Wednesday and Friday between a.mand p.m., Central Time
Sincerely,
Linda W
Executive Services Analyst

May 15, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, ***
*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** ***, submitted on April 20, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. Based on the information received from Mr***, he states that he has had an unfavorable customer experience while attempting to address receiving inadequate service on his device while on the Sprint networkHe states that his device was not working, and he went online to speak with an agent and could not locate the chat iconMr*** is requesting to cancel account XXXXX*** with waiver of service and equipment charges. We spoke with Mr*** on April 28, 2017, regarding his concernsAt that time, he advised that all of his concerns have been addressed; however, he states that he is still unable to locate the chat icon via the Sprint websiteWe advised that we will engage our engineers to further investigateMr*** understood the information provided. Upon further investigation, we determined that Mr*** can type “chat” in the Search field of Sprint.com which will direct him to the Live Chat options.We appreciate Mr*** for taking the time to provide us with details of his recent customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes.If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely, LaToya ***Executive Services Analyst

April 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may
concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his complaint, Mr*** states he returned the phone purchased from Sprint after realizing he didn’t have service, and has yet to receive his $refundIn our conversation with Mr*** on April 13th and 17th, 2017, we advised Mr*** the refund has been credited back to his financial institution and that his account was canceled with no further balance due. Mr*** provided his final feedback and confirmed these actions have resolved his issueWe appreciate Mr*** taking time to provide details of his experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience Mr*** may have experienced as a result of this concern. If we can be of further assistance, or if Mr*** has supplemental questions or concerns, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst Tell us why here

June 2, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***, submitted on May 17, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. Based on the information received from Ms***, she states that she has had an unfavorable customer experience while attempting to address her equipment concernsShe states that she took her equipment into her local service center and was advised that her equipment would need to be sent off for 7-days for repair without a loaner in the interimAfter calling in to get assistance, she states that she encountered unfulfilled callbacksMs*** is requesting to cancel service and waiver of equipment charges Our office attempted to reach Ms*** via phone and e-mail on May 26, 2017, to further discuss her concernsUnfortunately, our attempt was unsuccessfulHowever, after account review we were able to confirm that account XXXXX*** was cancelled effective May 18, Furthermore, our office partnered with the agent that Ms*** worked with on May 23, 2017, and as a means to an amicable resolution and to bring closure to this concern, she was offered the ability to return the leased equipment to the warehouse in exchange for waiver of the End of Lease equipment cost and a return kit was mailed to the address on fileShould Ms*** have any further questions or concerns she can contact our office directly at her earliest opportunityWe appreciate Ms*** for taking the time to provide us with details of her recent customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes.We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely,LaToya ***Executive Services Analyst

*** ***Jan (days ago)tomeHello! I filed a complaint against Sprint phone coThey have resolved it, including the promotion deal of paying for canceled contractsWhile there is a long process and things one finds along the way to get service, Sprint
has been very prompt (and understanding!) with my issues I had with them. Thank you Revdex.com for your help as well! God bless to all and may the Lord continue His grace on all of us!*** ###-###-####