Sprint Corporation

To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s inquiry, he advises that
his account has been overbilled for months, and that his monthly charges should be approximately $228. Therefore, Mr*** is requesting that we review the charges, and apply a credit to rerate the charges assessed to his account above the $228. We confirmed that Mr***’s phones are set up with the correct plan, which includes lines sharing gigabytes of data, unlimited minutes, unlimited text messages, and lease charges for $plus applicable surcharges and taxesThis amount includes a percent discount and lease creditsWe appreciate Mr*** for taking time to provide details of his experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. Due to any miscommunication regarding his monthly plan charges, we rerated the charges for the last invoices, and applied credits totaling $to his account. Further, we determined that Mr***’s account was being incorrectly billed for a phone that was returned to the store when he upgraded his phone and accepted a new lease agreement. As a result, we canceled this Installment Billing Agreement (IBA) and applied credits totaling $to his account to offset the IBA related charges. We regret any inconvenience Mr*** may have experienced as a result of this matter. If he needs further assistance, he can reach me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central TimeSincerely, *** *Executive Services Analyst

May 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers' concerns to our attention In the information received, Ms*** described unpleasant customer experiences during her attempts to address issues with her malfunctioning Sprint device. She also advised that we are not honoring the terms of the offer presented to her for her replacement equipment. We regret any difficulty Ms*** may have experienced with her referenced device, as well as with the repair or replacement options available to her. All new Sprint devices come with a one-year manufacturer’s warranty limited to manufacturer’s defect. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. We identified that Ms*** subscribes to our TEP option for her referenced device The Equipment Service & Repair Program (ESRP) portion of TEP provides a free device diagnostic and repair at a Sprint service and repair center for the first two visits, and the reduced cost of $for each subsequent qualified device repair performed by a Sprint service and repair center within a rolling 12-month period. If repair is not possible, our technicians will assist customers in facilitating a warranty replacement whenever applicable or with filing a claim using the Equipment Replacement Program (ERP) insurance portion of TEP. Customers should contact Asurion, our TEP program administrator, to file a claim. A tiered deductible, depending on the device model, is required at claim approval. Further details regarding TEP and the coverages under ESRP and ERP is available on our website at www.sprint.com/tep. Our records reflect that Ms*** visited a Sprint service and repair center on April 18, 2017, and received a free device repair consisting of a battery replacement for her referenced device but that, when she returned to the location on April 25, 2017, to report the same issue, our representatives advised that the device must be replaced. Because Ms*** expressed her dissatisfaction with the associated $deductible for that replacement, we provided information on other replacement options, such as a lease return with new device purchase, and installment billing purchase or lease agreements During our April 28, 2017, conversation with Ms***, we discussed the information outlined above. In addition, we noted that representatives of our Customer Care department had previously attempted to assist her by applying courtesy credits totaling $to her account to offset costs associated with replacing the device. To further assist with addressing her reported device issues, we scheduled a service and repair center visit for Ms*** so that our technicians could evaluate her device again and aid in facilitating a TEP claim for the replacement of her device, if warranted. During our May 2, 2017, follow up call with Ms***, she confirmed that her daughter took the referenced device to the scheduled visit but elected to cancel the line of service instead of pursuing the noted replacement steps. Although we were unable to identify any error on the part of Sprint related to the repair or replacement options previously discussed, we applied additional credits totaling $to her account to offset the remaining lease balance due for the device. However, Ms*** advised that she remains dissatisfied with Sprint and does not want to discuss the matter further with us. We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance with this issue, Ms*** can contact me directly by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

Tell us why hereJune 29,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, Leonel JE***
Sprint Account: xxxxx
Sprint Case:
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of Leonel JE*** submitted on June 21, We appreciate your assistance in bringing our customer’s concerns to our attention
According to MrE***’s follfiling, he expressed his dissatisfaction with a recent visit to a local Sprint Retail Store locationAccording to MrE***, he encountered an unfavorable customer service experience while visiting a local Sprint Retail Store locationDuring this visit, he attempted to have his handset diagnosed by a Retail Store technician, and as well as activating a new line of service to his accountMrE*** requested that Sprint review this matter and respond accordingly
Sprint has reviewed MrE***’s complaintWe spoke with MrE*** on June 27, 2017, and discussed his concernsDuring our discussion, we advised MrE*** that we were unable to substantiate his claimsIn addition, we advised him that we appreciate that he has taken the time to provide details of his experience with the local Sprint Retail Store location and that his concerns were forwarded to the appropriate management staff further reviewTo provide closure for this matter, we offered a one-time courtesy credit of $However, MrE*** declined our offer
Although we were are unable to substantiate the interaction that transpired at the local Sprint Retail Store location, we have taken considerable time reviewing MrE***’s concerns, and we have agreed to apply an adjustment of $to his account, which represents one month of servicesShould MrE*** wish to accept our proposed offer, we encourage him to contact the undersigned directly at the phone number noted below within five d*** from the date of this response
We regret any inconvenience MrE*** may have experienced while attempting to resolve this matterIf we may be of further assistance, MrE*** can reach us by calling the Executive & Regulatory Services department toll-free at *** extension I am available Monday through Friday from a.mto p.m., Eastern Standard Time
Sincerely,
/s/ Dar-Sheen LM***
Dar-Sheen LM***
Executive & Regulatory Services

August 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s inquiry, he advises that he never had wireless service at his home unless he utilized Wi-Fi, and that he recently changed work locations, and now has no service at this new address. He also advises that one of our representatives confirmed this information, and offered to waive the Early Termination Fee (ETF). Therefore, Mr*** is requesting a refund for the ETF that was billed to his credit card on file We regret that Mr***’s experience with service in his local calling area fell short of his expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers. After a review of the coverage in and around his billing address, we determined that he is located in a “fair” coverage area. Being located in a fair coverage area means that it is very likely to experience coverage gaps in these areas, as well as problems with signal strength inside of buildings. We also confirmed that his work location is outside of the Sprint service area. Mr*** ported his number prior to fulfilling his two-year service agreement. As a result, he was subsequently billed a $ETF on his account. Consequently, his credit card on file for automatic payment was billed on July 20, 2016. In an effort to amicably resolve this matter, we processed a $refund on August 8, 2016. It can take up to one week for these funds to be released to his credit card We appreciate Mr*** for taking time to provide details of his experience with customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes If Mr*** needs further assistance regarding this matter, he can reach me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

March 8, 2018 Revdex.com Ward Parkway Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Sprint Account xxxxx4699 Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her rebuttal, Ms*** reiterated her dissatisfaction with our not honoring the terms of a recent offer to allow the early upgrading of equipment on her four lines of Sprint service as a result of previously-unresolved service issues. Ms*** also described unfavorable customer experiences during her attempts to initially activate her services and address her equipment upgrade and billing concerns. We regret any misunderstanding that may have occurred regarding Ms***’s service activation and equipment upgrades. However, as outlined in our February 28, 2018, response to her previous filing, we contacted Ms*** on February 16, to further discuss this matter. During that call, we advised her that we were unable to locate any record of the early equipment upgrade she noted in her inquiry. Based on the additional details she provided, we agreed to further review that matter and follow up with her within the next few days. Our records reflect that Ms*** accepted equipment lease agreements for the devices associated with the four new lines of Sprint services she activated on October 11, 2017. As a result of those agreements, any early upgrade of her equipment, prior to the terms outlined in the agreements will lead to the acceleration of her device pay-off balance(s). Details regarding those charges are included on the lease agreement Ms*** signed, copies of which were provided to her at the time of her lease acceptances. Additional information regarding our lease program is available for review on our website at www.sprint.com/lease. We contacted Ms*** on March 6, 2018, to relay the information outlined above. Ms*** indicated that she accepts the response above. However, she had additional concerns regarding the charges reflected on her February invoiceWe attempted to go over the billing charges in question and the call was released. We attempted to contact her again and left a message. Upon our review, we were unable to identify any billing errors on the February billing statementWe encourage Ms*** to contact the undersigned below should she have any additional concerns regarding this matter We appreciate Ms***’s taking time to provide details of her experiences with our retail and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these concerns may have caused Ms***. If we can be of further assistance with these issues, she can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, Catherine ***Executive Services Analyst

September 29, 2017 Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, Melchisedec *** Sprint Account xxxxx***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrMelchisedec ***. We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr*** expressed his dissatisfaction with being charged for a device that he did not receive. He requested that we provide credit to his account for the device. We regret any misunderstanding that may have occurred regarding Mr***’s referenced charges. Our records reflect that Mr*** established his Sprint account on July 10, 2017, and at that time, he ordered a Samsung Galaxy Sdevice. His device was ordered on July 11, 2017, and shipped to his billing address on fileOur records also reflect that the device was return to our warehouse on July 15, 2017, due to UPS being unable to locate the addressWe confirmed that another device was ordered on July 19, 2017, and Mr*** confirmed that he did receive that device and activated itWe determined that Mr***’s account was charged a lease cancellation fee of $on August 10, 2017. We also confirmed that credits totaling $were applied to his account on September 17, 2017, to offset the incurred charges We spoke with Mr*** on September 19, 2017, and explained the information outlined aboveMr*** stated that his concerns were resolved to his satisfaction. We regret any inconvenience this matter may have caused Mr***. If we can be of further assistance with this issue, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst

Re: Revdex.com Case # ***,*** *** Sprint Account # XXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of
the above-referenced complaint of *** *** submitted on May 3, 2017. We appreciate your assistance in bringing our customer’s concern to our attention. We are pleased to inform you that we have addressed Mr***’s concern In the information provided by your agency, Mr*** expressed his dissatisfaction regarding his account balance upon the cancellation of his Sprint account. In addition, Mr*** stated that he attempted to process a Change of Ownership, without success. Mr*** requested that Sprint review this matter and take the appropriate action Sprint has reviewed Mr***’s complaint. Our records indicate that Mr*** cancelled his account on December 22, After completing a review of Mr***’s Sprint account for services utilized between September and December we were unable to identify any billing errors. Upon the cancellation of his Sprint account, Mr*** was assessed Lease cancellation and Lease Device Purchase Amount charges associated with his equipment. However, Mr*** returned three of his devices and we applied adjustments totaling $to offset the Lease Device Purchase Amount charges as reflected on the October billing statement. As a result, Mr***’s account is closed with a remaining balance due of $821.82. Furthermore, our records reflect that a Change of Ownership request was not submitted by Mr*** to transfer lines of services from his Sprint account. Please be advised that a Change of Ownership request is completed via our website, www.sprint.com/changeofownership, the accepting and releasing party must submit consent to transfer any lines of services to a new Sprint account We spoke with Mr*** on May 10, 2017, and relayed the above information to him. During that call, we informed Mr*** that we reviewed his account and was unable to identify any billing errors on his monthly billing statements. In addition, we confirmed three devices were returned and adjustments totaling $was applied to his account to offset the Lease Device Purchase Amount charges. We confirmed his remaining balance of $is valid. As such, we encourage Mr*** to remit a payment to his account to satisfy his outstanding account balance to prevent further collections activityMr*** acknowledged the information that was relayed him We regret any inconvenience Mr*** may have experienced regarding this matterIf Mr*** has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department at ###-###-####, Monday through Friday, between a.mand p.m., Central Time. Sincerely, /s/ Terrance *** Terrance *** Executive & Regulatory Services

June 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, Ms*** stated that at the point of sale, she was offered a tablet and was advised by the representative that it was free and she recently discovered that she is being charged a $monthly recurring charge. In addition, she stated that she has attempted to change her service plan multiple times and has been unsuccessful. She is requesting a resolution to these issues. In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing. As stated in our Terms and Conditions of Services, not all phones are compatible with all plans Upon activation of her tablet, Ms*** was provided with a clear disclosure of her monthly recurring charges and equipment purchase and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her electronic service agreement which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of her tablet We have made multiple attempts to contact Ms*** regarding her concerns. We attempted to contact her via telephone and e-mail on May 25, 31, and June 1, 2017, advising her we received her inquiry and our need to speak with her directly. In addition, a letter was sent to her billing address on June 1, 2017. Unfortunately, we have been unable to speak with her directly. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account. In accordance with that policy, we must first speak with Ms*** and have her provide us with the aforementioned security information before we can discuss the account or assist her with the concerns raised in her complaint. We look forward to speaking with Ms*** and encourage her to contact us at his earliest convenience at number referenced below We regret any inconvenience this matter may have caused. If Ms***’s concerns remain unresolved, I can be reached at the Executive & Regulatory Services department at our toll-free number, ###-###-####, extension ***. I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received, Ms*** stated that that when she ported-out her Sprint service she was advised that if she returned her leased devices she would not be charged any lease cancellation chargesHowever on January 20, 2017, she received notice from a third-party collections agency for an unpaid balance owed to Sprint in the amount of $Ms*** stated that she contacted her new wireless service provider and was advised that if she traded in the devices they would pay the cancellation charges. However, when she contacted our Customer Service department she was advised that the lease devices could not be traded into her new wireless service providerAdditionally, she stated she was later advised that once the devices were confirmed as received in our warehouse the lease cancellation charges would be removed; however, the charges have not been removed. Ms*** requested that Sprint review this matter and remove the lease cancellation charges associated with the lease devices that she returnedDuring our conversation with Ms*** on April 7, 2017, we explained that our records reflect she activated new service on May 15, 2015, on all four phone numbers on her account, via the Sprint Leasing option and agreed to monthly lease payments. The Sprint Lease program gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payments vary by device, and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, customers can purchase the leased device and own it outright, return it to us undamaged, or return it to us undamaged and upgrade to a newer-model device. For further information regarding Sprint Leasing, customers can visit our website at www.sprint.com/lease. Upon activation of service, Ms*** was provided with a clear disclosure of her equipment purchase and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her Lease Agreements which includes a description of the charges in question. Based on our review, we were unable to identify any miscommunication regarding the terms of her Lease Agreements, her plan or other monthly charges on Sprint’s part during the activation of her account Additionally, our records further reflect that port-out requests were received for three of the phone numbers on her account on November 12, 2016, and the remaining forth phone number on December 2, 2016. As a result of the port-out requests the phone numbers were cancelled and automatically assessed the remaining lease charges due to the early cancellation of the agreements and the end of lease purchase option price plus the final monthly service charges for the phone number that cancelled on December 2, 2016, plus applicable taxes and surcharges as stated in the lease agreement. We advised Ms*** that we sustain that the lease cancellation charges are valid. However, due to any possible miscommunication that may have occurred regarding this matter we confirmed that the devices were received in our warehouse and applied credits totaling $to remove the lease cancellations charges and Ms*** made a credit card payment in the amount of $As a result, her account is closed and reflects a zero balanceAs a result, the third-party collections agency will update the credit bureaus that the reported debt has been settled in full. Please allow up to days for completion of this process We appreciate Ms*** taking the time to provide us with her feedback regarding our customer service representatives. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused. If I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at ###-###-#### extension ***. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

June 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # 1***, *** *** Sprint Account # xxxxx*** Sprint Case
#*** To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** *** submitted on May 22, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** expressed her dissatisfaction with her account reflecting an outstanding balance due upon cancelling service with Sprint, as well as her inability to return her deviceMs*** stated that she had an unfavorbale customer service experience while attempting to resolve her account concerns. Ms*** requested that Sprint review this matter and apply an adjustment to her account accordingly Sprint has reviewed Ms***’ complaint. Our records reflect that Ms*** ported-out phone line ending in *** to another wireless service provider on April 20, Our records further indicate that Ms*** contacted our Customer Care group on May 10, 2017, to dispute the balance on her account. In response to her inquiry, we advised Ms*** that her outstanding balance due of $represents the Lease Device Purchase Amount charge of $125, taxes and late fees as reflected on the May 22, billing statementBased on our account review, we are unable to identify any billing errors We spoke with Ms*** on May 24, 2017, and relayed the aforementioned informationIn an effort to ensure a satisfactory and mutually acceptable resolution, we offered to apply an adjustment of $to offset the late fee indicated on her May 22, billing statementThe adjustment will appear on Ms***’ June 22, billing statement Furthermore, a member of our Executive Management team spoke with Ms***’ on June 6, 2017, in regard to the final balance reflected on the accountAt that time, Ms*** expressed her dissatisfaction with the her inability to return her device due to a minor crack on the edge on her deviceWe adivsed Ms*** as a one-time exception that we would accept the return of the device in exchange for the waiver of the Lease Device Purchase Amount charge of $plus applicable taxes, which Ms*** acceptedAs such, we sent a return kit to Ms***’ address on file to facilitate the return of the device. In addition, we agreed to place a 10-day financial hold on her account in an effort to prevent further collection efforts while we wait for the return of her device. Once we confirm that her device was delivered to Sprints’ Returns warehouse we would adjust the disputed charge, leaving Ms***’s account closed with a zero balanceMs*** expressed her satisfaction with Sprint efforts to resolve her account concern We regret any inconvenience that Ms***’s may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Ms***’s can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

April 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** ** *** Account XXXXX***, *** *** Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of Ms*** *** regarding Sprint account XXXXX***, established in the name of Mr*** ***. We appreciate your assistance in bringing our customer’s concern to our attention. According to the information provided, Ms*** stated that she has not received the promotional credits to reduce the monthly price of her iPhone or iPhone Plus to $per month that were extended in an email that she received prior to upgrading her equipment. She also expressed her dissatisfaction with being advised after several months that she was not eligible to receive the credit and that she was only offered a one-time credit of $150, which she declined because she believes she should receive $per month for monthsShe also expressed her dissatisfaction with being advised that if she canceled one of the lines she would have to pay a $cancelation fee. Therefore, she is seeking assistance with resolving these matters. We spoke with Ms*** and she requested that we only respond to her complaint in writing. We reviewed Mr***’s account and our records regarding the concerns brought forth. We were unable to find a Sprint promotional offer of an iPhone or Plus device at the rate of $per month for a customer that was upgrading on an existing line of service at a Sprint location the time of their equipment upgrade purchase. However, we confirmed that both the iPhone and the iPhone Plus that were Leased on December 23, 2016, and activated on Mr***’s account were Leased for months at a discounted rate. We confirmed that an instant discount of $plus applicable taxes was deducted from the original $price of the iPhone Plus that is active on his line of service ending *** and an instant discount of $plus applicable taxes was deducted from the original $price of the iPhone device that is active on his line of service ending ***, as reflected on his original receipt of purchase. As a result, we confirmed that the monthly charges of $for the iPhone Plus and $for the iPhone are valid charges for the months of the current Lease Agreements, and these lines of service are not eligible for any other equipment discounts. As a result, Mr*** would be subject to paying the remainder of any unpaid lease charges and returning the corresponding Leased device if a line of service is canceled. Although Ms*** declined our offer to provide a one-time credit of $as a courtesy, we invite Mror Ms*** to contact us directly if they desire to discuss these matters in further detail or to provide a copy of the email received including the $promotion for further review We regret any inconvenience these matters may have caused. If I may be of further assistance with these matters, I can be reached toll-free by calling ###-###-####. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Clara CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have confirmed with *** that I will be accepting the alternative offer of my account being terminated and that the outstanding balance of the account will be creditedHe stated he will also elimate any outstanding lease charges and states that I will not be charged any early termination fees
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have accepted the offer to credit my account for the cost of the tablet and my complaint is resolvedI would not say that I am satisfied with the experience because it has severely diminished the quality of their brandI upgraded a line on my account and was offered a free tablet and after being charged for months for the tablet, being bounced around by customer service and being told repeatedly that my account would be adjustedthey finally credit my account with the caveat that the promotion I was offered didn't existI'd never even heard of the tablet I was offered until the call with telesales and they are treating me like I attempted to steal one. It's pretty disgusting
Regards,
*** ***

October 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, Keisha *** Sprint Account XXXXX***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by MsKeisha ***. We appreciate the opportunity to address her concerns. Based on the information provided in her inquiry, Ms*** advised that she contacted our Customer Care department and requested to cancel one phone line, and change her plan to an unlimited one. Ms*** further advised that her call was disconnected and she did not receive a call back. And last, she advised that she spoke with another representative and they confirmed the aforementioned changes. Therefore, she is disputing the charges on the following invoice for the phone number ending in *** During our conversation with Ms*** on October 3, 2017, at her request, we canceled phone *** and applied credits totaling $to offset the charges for this phone reflected on the September 20, 2017, invoice. We also confirmed that her plan will change to an unlimited one at the start of her next bill cycle on October 21, 2017. Additionally, we sa follow up to review her next invoice dated October 20, 2017. Ms*** advised that she had an unfavorable experience when trying to make changes to her account. We appreciate her for taking time to provide details of her experience with our Customer Service department. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience that this matter may have caused Ms***. If she needs further assistance, she can contact me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I didn't receive credit in the amount of $as promised on February 16,I with David regarding my account and kept pressing on the issue of why my account had been charged early termination fee and cost of one device not being returnedDavid couldn't answer any of my questions and kept on saying that I had received credit but that I couldn't see it because it was only on his systemI asked for a copy to match my billing statement for February and March and he refusedI was on the phone with him for about minutes and he could still not give me an answerAs of today Jerzie with Sprint went ahead and adjusted my account to reflect the credit in the amount of $However Sprint has failed to adjust early termination fee along with the value of one deviceThe amount of $he is talking about is my half of the deal that was offered from SprintThe amount of $was charged to my account and has not been creditedUnless David from Sprint can provide me with a copy of what supposedly is showing only on his system as a credit in the amount agreed, I stand on the fact that my account was improperly charged the amount of $since I had made the required payments Sprint had requestedBy the way regarding my account being past due and not qualifying for rewards gift cards, he is very mistaken because my account was up to date when this whole confusion was createdI need Sprint to readjust my account as soon as possible since today I received a notice regarding my account being past due.
Regards,
*** ***

April 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # 1***, *** *** Sprint Account # xxxxx*** Sprint Case #*** To Whom It May Concern, Sprint is in receipt of the above-referenced complaint
of *** *** submitted on April 5, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr*** expressed his dissatisfaction with a payment being debited from his financial institution by Sprint, without authorizationMr*** requested that Sprint review this matter, and refund the unauthorized payment to his financial institution accordingly. Sprint reviewed Mr***’s complaintAccording to our records, on October 1, 2016, Mr***’s lines of services associated with phone lines ending in *** and *** were ported-out to another wireless service provider. Since Mr*** participated in Sprint’s Lease and Monthly Installment Billing programs, his account was assessed a total amount due of $2,154.28, which represents monthly recurring charges, Lease/Installment Billing accelerated cancellation charges and applicable taxes associated with phone lines endings ***, ***, and *** as reflected on the October 6, to February 8, billing statementsBased on our account review the outstanding balance is valid We regret any possible misunderstanding that may have occurred regarding this matter. Per the Terms and Conditions of Mr***’s Lease and/or Installment Billing Agreements, she agreed that by providing us any payment method at any time during the Lease and/or Installment Billing terms for phone lines ending in ***, ***, and ***, activated in August, and October 1, 2016, he authorized us to charge this payment method for all amounts owedFor additional information regarding this matter, please visit www.sprint.com/termsandconditionsFurthermore, Sprint sent a letter to Mr***’s address on file on March 13, 2017, advising him that the outstanding debt will be deducted from her financial institution within twenty days from the date of the letter. Our records further indicate on April 2, 2017, a payment of $2,was debited from Mr***’s financial institutionWe regret any miscommunication that Mr*** may have received regarding the referenced payment. We spoke with Mr*** on April 10, 2017, and relayed the above information to him. During our call, Mr*** confirmed understanding with the information provided to him and is aware that payment is nonrefundableWe regret any inconvenience that Mr*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Mr*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: They have still not made the bill what the original quote wasAt the time I spoke with this person they were still in the middle of trying to fix thingsI am still not satisfied with the results as it does not match the original quote but is better than before when Sprint tried to almost triple their quoted price.I am also still waiting to see if the monthly bill will remain at this newly quoted price which is about the 5th different one I have had ranging from the $to over $per month. I still believe Sprint representatives are guilty of bait and switch tactics to lure customers away from other networksThey do not honor their quoted prices
Regards,
James H***

June 2, Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Account XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is
in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** described an unfavorable customer experiences during his attempts to resolve billing disputes, advising that we are assessing lease charges to two devices he owns outright and overcharging for two other leased devices but that we taken more than three months to correct those issues. He requested that we correct his billing and provide credit for the amount of time he has spent addressing those concerns. We regret any misunderstanding that may have occurred regarding Mr***’s referenced billing. Our records reflect that he upgraded two of his devices on March 19, 2017, with his acceptance of 18-month lease contracts for each. Our records further reflect that he swapped the new devices from one line to another on his account on the same day. The lease charges are being billed correctly to the two lines of service associated with the initial upgrade activity. Further, his other two lines of service were not billed lease charges but are billed a $monthly service charge per line of service. During our conversation with Mr*** on June 1, 2017, we provided the information above. We further advised him that, based on his equipment and rate plan selections, we confirmed that his billing is correct. We also confirmed that he is receiving a credit of $per line of service to offset one-half of his lease charges on the two lines that upgraded devices in March and advised that his credits are reflected on his April and May invoices. Mr*** reiterated his dissatisfaction with the level of customer service provided by our Customer Care and retail representatives during his previous attempts to address his reported concerns but was satisfied with our resolution. We appreciate Mr***’s taking time to provide details of his experience with our retail and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. We regret any inconvenience these issues may have caused Mr*** but are pleased that we were able to fully address his reported concerns. If we can be of further assistance with these matters, Mr*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

November 9, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: *** D***
Revdex.com File # *** Sprint Account # XXXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** D***. This complaint was submitted to Sprint on October 17, 2016. We appreciate your assistance in bringing our customer’s concerns to our attention Mr***’s filing expressed his dissatisfaction with the Early Termination Fee that was assessed by his previous wireless service provider, Verizon. According to Mr***, he was advised that porting a line of service to Sprint would not result in cancellation of that line of service from his Verizon account. However, Mr*** further stated that the line of service was portto Sprint, without proper consent. Additionally, Mr*** believes that his monthly rate should be $per month. However, he stated that the monthly invoice exceeded the quoted amountLastly, Mr*** expressed his dissatisfaction with the level of customer service he received from Sprint while addressing this matter. Mr*** requested that Sprint review these matters, allow him the ability to return the new device in exchange for a refund for the down payment he remitted to his Sprint account; and compensate him for the cost of the Early Termination Fee that was assessed to his Verizon account Sprint has reviewed Mr***’s complaint. Please note that the Number Portability process is uniform across all carriers and is regulated via the Federal Communications Commission (FCC); therefore, we are unable to alter the processFor security purposes when we receive or initiate a port request, it is necessary to obtain or verify pertinent billing information regarding the account, which may include, but is not limited to, the account number, account holder's name, phone number and the Social Security Number that is referenced on that accountProvided that this information is accurate, the port will be approved in accordance with FCC guidelines Please note that our records reflect that on October 2, 2016, the appropriate information was provided to authorize Mr***’s port requestAs such, his Sprint account was established with two lines of service associated with phone lines ending in *** and ***Please note that when porting a phone number to a new wireless service provider, the service with the existing wireless provider will automatically cancel as the noted line of service cannot be active with two wireless service providers simultaneously Upon the activation of his account, Mr*** activated two devices via Sprint’s Leasing program and selected the 50% off competitor plan for phone lines ending in *** and ***Additionally, Mr*** received lease promotional credits to offset the monthly lease chargesBased on our account review, we were unable to identify any billing errorsPlease note that on October 26, 2016, Mr*** cancelled his Sprint account within our day Satisfaction Guarantee return period. Additionally, we must respectfully deny his request to provide him a refund for the Early Termination that was assessed by his previous wireless service provider, Verizon Furthermore, we received an email correspondence from Mr***, advising us that he cancelled his account and provided a copy of his equipment return receipt. As a result, we have confirmed with the local Sprint Retail Store location in Canton, Ohio that Mr*** has returned the equipment within Sprint’s Day Satisfaction Guarantee return period. We ask that Mr*** allows up to two billing cycles for the returned equipment to be processed by our Returns warehouse, to receive a credit to his account for the returned equipment, and for Mr*** to receive a refund for his down payment In an effort to ensure a satisfactory and mutually acceptable resolution, we must speak with Mr*** directly. We have made multiple attempts to speak Mr*** regarding his concerns. We attempted to contact him via phone and e-mail on October 18, 19, and of 2016, and mailed a letter to the address on file on October 27, 2016, advising him of our receipt of his complaint and our need to speak with him directly. Mr*** has only responded via email, providing us with an email copy of his equipment return receipt and the Sprint Retail Store location informationShould Mr*** require further assistance with this matter, we urge him to contact the undersigned directly at the phone number noted below We appreciate Mr*** taking time to provide details of his experience with SprintWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr***’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further reviewWe apologize for any inconvenience this matter may have caused Mr***If Mr*** would like to further discuss this matter, he can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***, which was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customers’ concerns to our attention. In the information provided, Ms*** indicated that she is unable to use the Sprint network at her home in Millerton, New YorkShe stated that she pays for unlimited data, but she is not able to use data successfullyAs a result, she is requesting a credit to her account for the service she stated that she does not receive We regret any possible misunderstanding that may have occurred. Based on a review of our records, the address noted in the complaint and on the account is an address located at SE 36th Street in Cape Coral, Florida, and this address is in one of Sprint’s best coverage areas. Further, there are no current alerts on the cells sites located within a to mile radius of her home address. Additionally, there are two Sprint Magic boxes within a to mile radius of Ms***’s address, and these boxes are small cell sites that boosts data download and upload speeds. Therefore, the cell sites in her local area are working optimally. Ms*** mentioned that she is unable to use the service in Millerton, New York, which is not an address reflected on her account or in her complaint. She was also informed that the coverage in Millerton, New York is a extended roaming area as a result of bringing this same inquiry to our attention in October 2016. The coverage regarding this area has not changed and the information she was previously provided remains the same As a gesture of good customer service, and as a result of Ms*** bringing this matter to our attention again, we applied a one-time credit of $to her account to offset one-half of the balance reflected on her account. Additionally, Ms*** can visit one of our service and repair centers for diagnostic testing of her device to determine if this will assist with better usage in her local area; however, it may not assist with better usage of her device in Millerton, New York. Lastly, we appreciate Ms***’s continued business; however, our records indicate that there are no active service agreements currently reflected on her account for the lines of service ending in *** and ***. Therefore, if Ms*** is continually dissatisfied with Sprint service, she will be able to port or cancel her service without being billed cancelation fees. As such, future inquiries received regarding this same matter will be met with the same response We regret any inconvenience that this issue may have caused. Should there be any additional questions or concerns with this matter, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst