Sprint Corporation

May 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern:
Dear Mr***: Sprint is in receipt of the complaint of Mr*** *** regarding the unlocking of his Sprint device. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr*** expressed his dissatisfaction with conflicting information received regarding his ability to have his Sam***g Galaxy Sdevice unlocked for International use. We corresponded with Mr*** on May 17, 2016, and addressed his concerns. We advised him that we regret any inconvenience that he may have experienced while attempt to address his concerns and his feedback regarding his experience will be used to improve our service. We explained that unlocking a device is a general term that refers to one or more types of device unlocking. Master Subsidy Lock (MSL) unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network. Unlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally). Unlocking a device will not necessarily make a device interoperable with another carrier’s network. In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network). Additional information about unlocking may be found at www.sprint.com/unlock Sprint will provide the MSL or perform an SIM unlock for a device under the following circumstances: - Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options - The associated account is in good standing - The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked - The device has been active on the Sprint Network, currently or in the past, for a minimum of days We confirmed that Mr***’s Sam***g Galaxy Sdevice met the criteria to be eligible for SIM unlocking for international use and that the device has been unlocked and is now being used by Mr*** If I may be of further assistance with this matter, Mr*** can contact me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst

June 12,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***, *** ***
Sprint account xxxxx
Sprint Case ***
Dear ***:
Sprint is in receipt of the inquiry filed by *** ***We
appreciate your assistance in bringing our customers’ concerns to our attention
According to the information received, Mr*** states that he returned his devices within the 14-day Sprint Satisfaction Guarantee return policy; however, his account was referred to a third-party collections agencyHe further states that Sprint advised him that it was a billing errorMr*** is requesting that we resolve his billing issue
Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our productsYou can return your device to the point of sale within that time period for a full refund (day of the days start when the device is activated)Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tabletsHowever, if the device is returned in its’ original unopened package, no restocking fee is chargedIf your service plan required a service agreement, no termination fee is charged when you cancel within days of activation and the product is returned complete and undamaged
According to our records, Mr*** device’s accelerated charges were not credited because his device was returned after his 14-day Sprint Satisfaction Guarantee return policyHowever, to resolve Mr***’s billing issue, we applied a credit to his account to offset his device’s accelerated charges, activation fees, taxes and applicable surchargesAs a result, his account is closed with a zero balanceAdditionally, we contacted RPM, the third-party collections agency, and requested that further collection efforts on this account be discontinuedFurther, RPM, the third-party collection agency will then update the credit bureaus to remove any negative reporting regarding this issue, and will send a deletion letter to Mr***Please allow up to days for completion of this process
We attempted to contact Mr*** by phone and by email on June 4, June 8, and June 9, 2015, to discuss his billing issue in detail; unfortunately, we were unable to reach him
We appreciate Mr*** taking the time to provide us with the details of his experienceWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value his feedback and will utilize his input to improve our training and processes
We regret any inconvenience this matter may have causedIf I may be of further assistance regarding this issue, please contact our Executive & Regulatory Services department toll-free at ###-###-#### or me directly at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
*** S
Executive Services Analyst

May 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, Ms*** stated that when she opened her account with us in November 2016, she was advised by the representative that she qualified for a Buy One Get One Free (BOGO) promotion for an iPhone, which she decided to take advantage of. She stated that recently she was advised that the BOGO promotion could not be combined with the service plan that she selected. She stated that she called our Customer Care department multiple times before she received an explanation of her service plan and that she could not get this plan and take advantage of the promotion. In addition, she stated she is not receiving all of her calls and people are not receiving her calls or text messages. She is requesting to cancel her account with a waiver of the cancellation fees In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We regret that Ms***’ experience with service in her local calling area is falling short of her expectations. We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers. With respect, we would note that the nature of wireless signal precludes any carrier from providing seamless coverage. Sprint has made no warranty or guarantee of the same. Estimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps in coverage within our estimated coverage areas that along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service. Our records reflect that currently, our network is functioning within operating perimeters based on the address provided at the time of activation We spoke to Ms*** on May 15, 2017, and provided her with the above-referenced information. In an effort to reach an amicable resolution, we offered to make a credit adjustment each month after her bill prints, in the amount of $for the remainder of the lease agreement for phone number ending in ***. This amount is equal to the lease payment for one of the iPhone devices that was purchased on a lease agreement on November 30, 2016. In addition, a credit in the amount of $was applied to Ms***’ account, which is equal to five months of the lease payments that she accrued. She stated that she considers the issue resolved to her satisfaction. We appreciate Ms*** taking the time to provide us with the details of his experience with our Customer Care and Retail representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value her feedback and have forwarded it to the appropriate management for reviewWe regret any inconvenience this matter may have caused. If we may be of further assistance with this matter, you can reach us by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 9:a.mto 5:p.m., Central Time Sincerely, Sharon R Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meContrary to Sprint's description of the events, my carrier, Verizon, informed me that Sprint contacted them on my behalf to cancel my long distance service with Verizon and switched it to SprintI never authorized this changeSo, I continue to dispute their explanation of the events that led to the Sprint long distance charges.That said, my end goal was to have the charges waived, so I am satisfied with the response.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Regards,
Leon M***, here is three bills from sprint and two of the three bill are for the month of July and one for August three different prices and you can't make this stuff up every since I been with sprint my bill looks like this and nobody have any answers and now sprint is trying to send me to collections with a bill jack up like this one

March 8,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***, *** *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***
***We appreciate your assistance in bringing our customers’ concerns to our attention
In the information provided, Ms*** cited that she requested Sprint to cancel three of her six lines of service, which she stated was not processedShe stated that instead of canceling the lines that we changed their planShe requested a credit for the charges
We appreciate Ms*** providing us with the details of her customer service experience with our Customer Care representatives and her cancellation requestWe value our customers’ feedback and utilize such information to improve our training and processes
We regret any possible misunderstanding that may have occurred regarding
Ms***’s cancellation requestBased on the information provided and our review of Ms***’s Sprint account, we verified that she contacted our Customer Care department on February 15, 2016, inquiring about our cancellation processOur records reflect that we set telephone (xxx) xxx-*** and (xxx) xxx-*** to cancel on the last day of her billing cycle, on March 8, At that time, we identified that the third line, (xxx) xxx-*** was still under agreement obligation through April 2016, and that should she cancel said line that she would be assessed a $Early Termination Fee (ETF); this line was not canceled
During our discussion with Ms*** on March 1, 2016, we verified the information aboveIn an effort to reach a mutual resolve, we satisfied the terms of the subscriber agreement associated with the line ending in ***; we set both *** and the line ending in to cancel on March 8, Additionally, we applied a $credit to her account that remains active for (xxx) xxx-*** and (xxx) xxx-***, as a gesture of goodwill
We regret any inconvenience this matter may have causedIf we can be of further assistance related to this concern, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand p.m., Central Time
Sincerely,
LaDonna ***
Executive Services Analyst

I am writing in regards to the complaint ID #***. Please see the email from me that was sent to a Sprint employee regarding my service at a different Sprint location. While I do not feel that the Chesterfield location (the location for whom the complaint was made) made any attempt
to resolve my problem, I did receive the customer service I deserved and a solution to issue was received from employees at a separate location in town. I will retract my previous complaint because of the service and treatment received at a different location. Please free free to share my letter below, as I would still like other consumers to be aware of the business practices at the Sprint Corporate Store located in Chesterfield, MO.Sincerely, *** *** *** 9:AM (minutes ago)Sincerely,I am writing you to sing the praises of your employees at Sprint's corporate retail store located at *** *** *** in Ellisville, Missouri. On Wednesday evening, October 19, 2016, I went into the corporate store located in Chesterfield, MO, to exchange my Samsung Galaxy Note per the instructions of a Sprint representative via online chat. I was extremely frustrated and disappointed after leaving that location with my Note still in my possession as the employees in the store refused to exchange the device because the screen was cracked. I immediately called the location in Ellisville and spoke with a gentleman named ***, who very enthusiastically told me to get into their store so they can take care of the exchange for me. I went home that evening, and immediately made an appointment for the following day to visit that store.On the evening of Thursday, October 20th, after spending a couple of hours lodging formal complaints against the Chesterfield location with the Revdex.com, the Missouri Attorney General, and with Sprint's Corporate Headquarters, I very reluctantly headed to the Ellisville location. I had already felt defeated about my situation with the Note since the employees at the Chesterfield store made me feel like I was doing something wrong by trying to exchange a damaged telephone at no charge even though it was recalled by the manufacturer, and deemed as an unsafe device. I thought for sure that I was going to be treated the same at the Ellisville location. Boy was I wrong! I almost started crying when Retail Consultant Adrianne Cabiness told me she would gladly handle the exchange regardless of the cracked screen. I think I surprised her when I gave her a big hug as a thank you! She was gracious and accommodating as she assisted me with selecting a new device and transferring all of my data from the Note to the new phone. *** *** and *** *** were also working in the store that evening, and they too were extremely pleasant to work with. All three employees were eager to help not just me, but all of the other customers who walked into the store. I can honestly say, that they looked genuinely happy to be doing the work that they do. They made me feel like my business was the most important thing in the world to them. I walked out of that store feeling like I was on top of the world, all with a brand new Samsung Galaxy Sin my hand. I realize that you have probably been bombarded with complaint after complaint regarding the Samsung Note recall. I also realize that this recall was not the fault of Sprint or any of it's employees. I am extremely pleased that Sprint has taken the stance that they have with their company policy on the recall. I am impressed with the customer service that I have received from everyone at Sprint's customer service phone number and online chat. I am equally impressed with the treatment and service I received at the Ellisville location. As a former Vice President of Operations of a multi million dollar retail furniture store, I understand the importance and value of exemplary customer service. Unfortunately, I was treated unfairly and poorly at one location, which reflects badly on Sprint as a whole. Thank goodness the employees in Ellisville have much better respect for their customers, as I was getting ready to do all I could to break my contract with Sprint, and take my wireless business elsewhere. Because of my experience last night with Adrianne, *** and ***, I feel more than comfortable recommending Sprint to all of my friends and family.*** ***

May 10,
To Whom It May Concern:
Sprint is in receipt of the above referenced inquiry filed with your office by Mr*** ***We appreciate your assistance in bringing our customers’ concerns to our attention
Mr*** has requested clarification regarding Sprint’s unlocking policies
regarding a Samsung Galaxy Sdevice purchased and activated on Sprint's networkMr*** has indicated that he would like the device unlocked
Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking itAdditionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com/unlock
Sprint will unlock a device under the following circumstances:
- Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options
- The associated account is in good standing
- The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked
- The device has been active on the Sprint Network, currently or in the past, for a minimum of days
We have confirmed that Mr***’s device associated with phone number xxx-xxx-*** is currently active on another wireless service provider’s networkSprint no longer owns the device (PLBL brand); therefore, we must respectfully decline Mr***’s request to have the device unlocked at this timeWe recommended that Mr*** contact his current wireless carrier for further assistance
We regret any inconvenience that this matter may have caused Mr***If we can be of further assistance, Mr*** can contact us by calling the Executive and Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday, between a.mand p.m., Central Time
Sincerely,
*** *
Executive Services Analyst

December 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX Sprint Case ***
To Whom It May Concern: The inquiry referenced above has been forwarded for our review. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Ms*** stated that she canceled her account in March 2017, due to the lack of service coverage in her area and billing issues she experienced with her account Further, she stated that she was billed accelerated charges for the equipment she was leasing. She paid a portion of the balance and states that when she contacted our Customer Care group to dispute the balance we agreed to waive the remaining balance on her account. She stated that she has been referred to a third-party collection and we have not honored our offer to credit the balance on the account. As a result, she is requesting that we credit the balance on the account, cease all further collection activity, and remove any negative remarks from her credit report As stated in our Terms and Conditions of Service, coverage is based on the address provided at the time of activation. Our coverage maps show our coverage estimates using services outdoors under optimal conditions. Coverage is not available everywhere nor is it guaranteed. Coverage is also subject to change without notice. Service speeds are not guaranteed and depend on the service purchased as well as other factors, such as your device, your location, structures, buildings, weather, geography, topography, server speeds of the websites you access, network problems, network or internet congestion, software, signal strength or the actions of third parties. With respect, we would note that the nature of wireless signal precludes any carrier from providing seamless coverage. Sprint has made no warranty or guarantee of the same. Unfortunately, Ms***’s account is not active, therefore we are unable to research her coverage concerns With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances. Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes Upon activation of service, Ms*** was provided with a clear disclosure of her monthly recurring charges and equipment purchases and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her electronic service agreement which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of her account According to our records Ms*** ported her phone numbers to a new carrier on March 25, 2017. Further, her final invoice which included a past due balance of $and lease accelerated charges generated on April 1, 2017, totaling $1,992.87. Further, our records reflect that on April 4, 2017, in an effort to amicably resolve her concerns we applied a $courtesy credit to the account. Additionally, Ms*** has made payments on the account to reduce the balance on the account to $which are valid charges for the equipment she keptBased on the information provided, we maintain that the balance on the account represents valid chargesTherefore, she may contact the third-party collections agency, for negotiation of the remaining account balanceWe were unable to reach Ms*** at the contact information provided in her complaint. Additionally, we mailed a letter to the address provided; however, we have not received a response to our contact attempts. We look forward to speaking with Ms*** and encourage her to contact us regarding any concerns she may continue to have with her account. If Ms***’s needs further assistance in addressing this matter we ask that she contact us by calling the Sprint Executive & Regulatory Services department toll-free at 1-844-282-extension ***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time. Sincerely, Tobias TExecutive Services Analyst

November 14, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***-Rebuttal, Jodi M*** Sprint Account XXXXX*** Sprint Case 2285750 To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsJodi M***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her rebuttal, MsM*** stated that when she initially filed a complaint, her account was credited and her bill was reduced to $122. She further stated that her next bill’s balance was $and the last bill reflected a $balance. Furthermore, MsM*** stated that she thought that her bill would be reduced and she paid her bill; however, her balance was later updated to $296.81. And last, MsM*** described an unfavorable customer service experience during her attempts to resolve her billing issue. We attempted to contact MsM*** via telephone and e-mail on November 8, and 13, 2017, to discuss her reported concerns; however, we were unsuccessful in reaching her. We also mailed a letter to her address on file acknowledging our receipt of her inquiry Upon our initial review of this matter, our records reflect that on August 15, 2017, we advised MsM*** that her monthly service plan would be $90, plus applicable taxes and surcharges, if her account was enrolled in our automatic payment and eBill programs because she would receive a $monthly credit per line of service. Moreover, because of any possible misunderstanding regarding our service plan terms, we previously offered her a $account credit, which is equivalent to a $monthly credit for three months that she would have received if her account was enrolled in our automatic payment program. We also offered her a $credit for her coverage issues for a total credit of $120. MsM*** accepted our credit offer. Furthermore, our records reflect that her bill was $due to the credits that she received. Our records reflect that her charges totaled $in October because we did not receive her September payment in full by the due date. As a result, MsM***’s unpaid balance carried forward to her October billAs we previously advised MsM***, she can receive a $credit per line of service if she enrolls her account in our automatic payment program. As a result of our account review, we were unable to identify a Sprint billing error; however, we welcome MsM*** to contact us should she have any questions about her account We appreciate MsM*** for taking time to provide details of her experience with our Customer Care representatives. We are continually striving to improve the level of service provided to our customers. Please be assured that we value customer feedback and will forward this information to the appropriate managerial teams for further review. We regret any inconvenience that MsM*** may have experienced. If we can be of further assistance with this concern, she can contact me directly by calling our Executive & Regulatory Services department toll-free at 844-282-8211, ext4235. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

Sprint is in receipt of the above-referenced complaint of Mr*** *** on behalf of *** ***This complaint was served to Sprint on January 8, We appreciate your assistance in bringing our customers’ concerns to our attention
Mr***’s filing expressed his
dissatisfaction with the level of customer service he received from our Customer Care group while attempting to resolve the billing issue on his accountAccording to Mr***, his account was assessed taxes for the city of Rosemont, IL, while residing in Schaumburg, ILFurthermore, Mr*** expressed his dissatisfaction with his account being assessed taxes for Chicago, ILMr*** requested that Sprint review this matter and apply the appropriate adjustments to his account
We are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value Mr***’s feedback and his concerns have been forwarded to the appropriate managerial staff for further review
We regret any possible misunderstanding that may have occurred related to the Rosemont, IL city taxes and the Chicago, IL taxes assessed by SprintThe taxes, Surcharges, and other Regulatory obligations that are reflected on our monthly billing are based on government assessments imposed upon SprintThe city and state where the billing invoice is received determines the types of charges assessed, as well as the ratesThese charges are not eligible to be altered or waived
Sprint has thoroughly reviewed Mr***’s complaintAccording to our records, on May 25, 2015, phone number ending in was transferred to *** ***’s account, account number xxxxx***, which was associated with a billing address in Rosemont, IL As a result, the account was assessed Rosemont, IL city taxes as reflected on the monthly invoicesOn January 3, 2016, Mr***’s address was updated to a Schaumburg, IL address and the January invoice will reflect the appropriate tax jurisdictionPlease be advised, that we have concluded that Rosemont, IL and Schaumburg, IL have the same city tax rate of 18.26%As such, no tax credits or refunds are warranted for this matter
With regard to the Chicago, IL taxes, our records indicate that Mr***’s account was associated with billing address in Chicago, IL As a result, this generated the Chicago, IL taxes as reflected on the monthly invoicesOn January 3, 2016, Mr***’s address was updated to a Schaumburg, IL address, which will reflect on the January invoicePlease note the tax difference between Chicago, IL and Schaumburg, IL for phone number ending in *** is $To amicably resolve this matter, on January 13, 2016, we agreed to apply a one-time courtesy adjustment of $to the account to offset the difference for the Chicago, IL taxes reflected on the June through December invoices
We spoke with Mr*** on January 13, 2016, and provided him with our findings and resolutionMr*** expressed his satisfaction with our resolution and confirmed that he has no further issuesWe apologize for any inconvenience this matter may have caused Mr***

April 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** M*** Sprint Account xxxxx***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***, submitted on behalf of *** ***. We appreciate your assistance in bringing our customer’s concern to our attention. In his inquiry, Mr*** states that his phone number ending in *** is being spoofed by an unknown person. He asserts that numerous people have contacted him because they missed a call or received a text message from his phone number, but Mr*** states that he is not placing these calls. He requested that Sprint stop the unknown person from spoofing his phone number and email him a record of all the calls placed from his telephone number. Sprint has reviewed Mr***’s complaint. Based on our investigation, we are unable to ascertain any wrongdoing by Sprint or Sprint personnel. This matter may be the result of Caller ID "spoofing" whereby a caller deliberately falsifies the information transmitted to the Caller ID display to disguise their identitySpoofing is often used as part of an attempt to trick someone into giving away valuable personal information so it can be used in fraudulent activity. The Caller ID feature is sometimes manipulated by someone who masquerades as representatives of banks, creditors, insurance companies, or the government While we regret the inconvenience Mr*** has experienced regarding this matter, we are, respectfully, unable to prevent third-parties from spoofing his telephone number. Additionally, we are unable to email call detail information due to security purposes, but Mr*** can review his call detail records online at sprint.com. However, we note that spoofed calls will not appear in his call detail records because the calls were not actually placed using Mr***’s Sprint service If we can be of further assistance, we can be contacted by calling the Executive & Regulatory Services Department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely Alethea BExecutive Services Analyst

Re: Revdex.com Case # ***, *** *** Sprint Account # XXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of
the above-referenced complaint of *** *** submitted on May 24, 2017. We appreciate your assistance in bringing our customer’s concern to our attention. According to the information received, Mr*** expressed his dissatisfaction with his account being assessed international data roaming charges while traveling outside of the country. Mr*** requested that Sprint review this matter and take the appropriate action Sprint has reviewed Mr***’s complaint. Our records indicate that phone number ending in *** was assessed data roaming charges as indicated on his May billing statement, due to exceeding 1GB of international data roamingPlease note that Sprint currently offers a number of tools available to assist customers with the management of their wireless bills and voice, data and text messaging. A customer can dial *from their Sprint phone to receive text, data, and voice minute usage via an Interactive Voice Response (IVR) platformExisting customers with a designated preferred communication method on file will be notified if they incur voice, text or data overagesSprint also identifies and alerts customers through outbound calls or texts when they incur extremely and unusually high overages for the first time. In addition, our customers can access and manage their accounts 24/by logging on to MySprint.com. Customers can access this site on their smartphone or personal computer to easily view any alerts or notifications involving their account. Our records reflect that Mr***’s account is established to receive text message notifications, per his preferred method of communication. As a result, during the April 12, through May 12, billing periods, Sprint sent text message notifications to phone line ending in *** advising him that he has exceeded 1GB of international data roaming. Our records further indicate that Mr*** contacted our Customer Care group on May 25, 2017, regarding his billing concerns. In response to his billing concerns, our Customer Care group agreed to apply an adjustment to Mr***’s account to offset the data roaming charges as indicated on his May billing statement, as a courtesy. Thereafter, Mr*** remitted a payment on June 2, 2017, to satisfy the remaining balance on his account, leaving his account active with a zero balance. In an effort to ensure that Sprint has satisfactorily resolved Mr***’s billing concerns, we attempted to contact him via phone and e-mail on May 26, and of 2017, and June 2, 2017. In addition, we mailed a letter to his address on file on June 2, 2017, advising him of our receipt of his complaint and the need to speak with him directlyUnfortunately, we have not received a return call from Mr***. Therefore, we continued with our efforts to Mr*** on June 5, 2017, without success. Should Mr*** require further assistance with this matter, we encourage him to contact the undersigned directly at the phone number noted below at his earliest convenience Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account. In accordance with that policy, we must first speak with Mr*** and have him provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaintWe look forward to speaking with Mr*** and encourage him to contact us at his earliest convenience We regret any inconvenience Mr*** may have experienced regarding this matterIf Mr*** has any further questions about this matter, we can be reached at the Executive and Regulatory Services Department at ###-###-####, ext., *** Monday through Friday, between a.mand p.m., Central Time. Sincerely, /s/ Terrance *** Terrance *** Executive & Regulatory Services

July 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may concern:
Sprint is in receipt of the above-referenced inquiry of Mr***We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** stated in October 2016, he went to one of our third party store to start service, and ordered the IPhone deviceHe said after paying the down payment, he was told it will take three months to get the device. Therefore, he changed his mind and cancelled the transactionMr*** further advised that after getting his down payment refunded, he received a letter from Sprint saying he owes $He then contacted customer service, and was told we have no record of such charge. In addition, Mr*** advised that his credit report reflects $balance from SprintAs a result, Mr*** is requesting to have the balance removed and this item off his credit report Our record reflects that Mr*** started service with us on October 2, 2016, and cancelled the account the same day. We also confirmed Mr*** spoke with our customer service representative on June 19, 2017, and the charges were adjustedIn addition, we also contacted the outside collections agency and advised them to cease all further collection efforts on this account. They, in turn, will request that the credit bureaus remove any negative reporting regarding this issue. Please allow up to days for completion of this process During our June 30, 2017, conversation with Mr***, the information outlined above was explained to him. Mr*** confirmed his issue has been resolved, and thanked us for our help We regret any inconvenience this matter may have caused Mr***If we can be of further assistance with this matter, Mr*** can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time. Sincerely, Shola AExecutive Services Analyst

Tell us why hereMarch 10, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Account XXXXX*** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** expressed her dissatisfaction with the length of time taken to remove disputed charges from her account, advising that we offered a tablet device and service to her at no charge but have billed monthly charges for that service. Ms*** requested that we cancel her tablet line of service immediately without any further charges or termination fees. We regret any misunderstanding that may have occurred regarding Ms***’s referenced tablet service and the length of time taken to resolve that issue. Our records reflect that her disputed tablet service was activated on December 14, 2015, when she accepted a two-year term agreement in exchange for our providing the tablet device to her at no charge. Although there was not charge for the equipment, we assessed service charges of $per month for the corresponding data rate plan. Our records reflect that Ms*** previously brought this matter to the attention of our department under separate cover and that, on February 20, 2017, we canceled her tablet line of service at her request. At that time, we also sent a prepaid shipping kit to facilitate the return of her tablet to prevent equipment charges pending due to the termination of that line of service prior to the satisfaction of the two-year term agreement. During our February 28, 2017, follconversation with Ms***, we confirmed the information outlined aboveWe are pleased that Ms*** verified that the matter has been fully resolved. We appreciate Ms***’s taking time to provide details of her experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial teams for further review. We regret any inconvenience these issues may have caused Ms***. If we can be of further assistance regarding these matters, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Brenda ***

June 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of *** *** submitted on June 9, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. Mr***’s follfiling expressed his dissatisfaction with our previous response providedAccording to the information provided, Mr*** requested a copy of his final billing statement; however, he was unsuccessful in obtaining a copyTherefore, Mr*** requested that Sprint review this matter. We regret any delay in Mr*** receiving a copy of his requested invoice. In our ongoing efforts to alleviate wait times for customers calling our Customer Care department and to provide alternate ways for customers to review their invoices, we encourage customers to obtain invoice information via our website. Customers can view or print the previous two years of invoices at www.sprint.com at no charge. Customers can also make their request(s) by accessing our automated customer service system using their wireless device(s) and following the voice prompts We have made multiple attempts to reach Mr*** regarding his concerns. We attempted to contact Mr*** via phone and e-mail on June 12, and of and mailed a letter to the address on file on June 14, 2017, advising him of our receipt of his complaint and our need to speak with him directly. Unfortunately, we have not yet received a return call from Mr***. Therefore, we continued with our contact efforts to Mr*** on June 15, 2017, without success. Since Mr*** has requested a copy of his final billing statement, we encourage to contact the undersigned directly to authenticate his account via security PIN or question/answer in an effort to comply with his requestTherefore, we encourage him to contact the undersigned directly at the phone number noted below at his earliest convenience. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account. In accordance with that policy, we must first speak with Mr*** and have him provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaintWe look forward to speaking with Mr*** and encourage her to contact us at his earliest convenience We regret any in convenience this matter may have caused Mr***. If Mr*** would like to further discuss this matter, he can contact our Executive & Regulatory Services department toll-free at ###-###-#### ext***. I am available Monday through Friday, from a.mto p.m., Eastern Time. Sincerely, /s/ Romualdo F Romualdo FExecutive & Regulatory Services

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, Ms*** *** Boost Mobile Inquiry Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of Ms*** *** regarding our Boost Mobile product. In her inquiry, Ms*** stated that she was an Ntelos customer who was offered the opportunity to obtain services with Boost Mobile once her Ntelos service was cancelled. Ms*** cited that she purchased a Boost Mobile Hotspot device, but was unable to utilize the service due to her being outside of the Boost Mobile coverage area. She requested that Boost Mobile refund her the cost she paid for service We regret any difficulty Ms*** may have encountered with using her Boost Mobile service in the Faber, VA area. While we confirmed that the service address associated with Mr***’s Boost Mobile account is within our coverage footprint for voice services, we confirmed that 4G LTE data service is currently unavailable in this area. As such, this resulted in Ms***’s inability to access data on her Boost Mobile Hotspot device. Our records further reflect that Ms*** took action to cancel her Boost Mobile account as of July 13, 2016, due to service related concerns. During our July 12, 2016, conversation with Ms*** we apologized for her poor experience with our service in her home usage area. We informed her that due to her being unable to utilize our data services in her home service area we would process a refund by check, to be sent to her via U.SMail. During our subsequent conversation with Ms*** on July 22, 2016, she confirmed that she has received her refund check in the amount of $40, and that all of her reported concerns have been addressed to her satisfaction On behalf of Sprint, I apologize for any inconvenience this ***er may have caused Ms***. If she has further questions regarding this ***er, she may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central TimeSincerely, Mondrell GExecutive Services Analyst

September 29, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxxx*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***We appreciate your assistance in bringing our customers’ concerns to our attention In his filing, Mr*** expressed his dissatisfaction with his service remaining interrupted after he scheduled a payment arrangement on his account online. He also explained not being able to authenticate his account. Mr*** described his unfavorable customer experiences during his attempts to address these concerns. For this reasons, he requested that we provide him a month of free service We realize that situations may arise that prevent customers from making required payments by the due date, and Sprint can often assist with payment arrangements, if available. However, not all payment arrangement requests can be honored. Our records reflect that on September 13, 2017, Mr*** scheduled a payment arrangement for September 15, 2017, after the full service suspension on his Sprint account because his account payment was past due. Regrettably, a scheduled payment arrangement would not restore service after suspensionHowever, he later made a payment on that same day and the service was restored. Upon account review, we could not identify any error on Sprint part to warranty a month of free service During our conversation with Mr*** on September and 25, 2017, he was unable to authenticate his account. We followed our process to remind him of his account security information, and he stated that he would call us back to properly authenticate his Sprint accountOur follow up with him by telephone and e-mail on September 27, 2017, was unsuccessfulTo date, we have not yet received any response from him. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that any person contacting us about an account is authorized to discuss and/or make changes to that account. Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is correctly verified before we discuss account information or make any changes to the account. As such, we must first speak with Mr*** and have him provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaint We appreciate Mr***’s taking time to provide details of his experience with our Online Chat representative. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff We believe that we can fully address Mr***’s reported concerns, and we look forward to having the opportunity to do so. If I may be of further assistance, Mr*** to contact me directly by calling our department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time. Sincerely, Beatrice RExecutive Services Analyst

August 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the inquiry received, Ms*** states that she was offered the new Unlimited Freedom plan for her lines at a promotional price of $with autopay as well as an adjustment to the $for the international data charges incurred while she was out of the country due to misinformation. Ms*** stated that she has not received the credit nor has her plan been updated In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We spoke to Ms*** on August 17, 2017, and reviewed the aforementioned details. Our records indicate Ms*** received a $adjustment on August 15, towards the international data charges. Although we did not determine any misinformation regarding Ms***’s international travel, in an effort to reach an amicable resolution, we applied a courtesy credit for the remaining $for the international data charges and processed the plan change to the Unlimited Freedom plan at a promotional pricing of $with autopay through June 30, With this action, Ms*** considers her inquiry to be fully addressed and resolved We appreciate Ms*** taking time to provide details of her experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and will utilize this input to improve our training and processes If we can be of further assistance, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst