Sprint Corporation

Hi, Sprint did resolve the disputeThe balance is now $(zero) as it should and the account is closed. I am very pleased and I want to thank you and Revdex.com for you efficiency and excellent follow up. All the best,*** *** ***, LCSW
Regards,
*** *** ***

February 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** care of *** *** Sprint Account #xxxxx*** Sprint Case #
*** To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** *** submitted on January 3, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention Mr***’s filing expressed his dissatisfaction with the inability to receive a refund, after he cancelled his account returned his devices within Sprint’s 30-day Satisfaction Guarantee period. According to Mr***, he stated that our pricing information and our refund process was not properly disclosed to him at the point of saleMr*** requested that Sprint review these matters and honor his refund Sprint has reviewed Mr***’s complaint. Our records reflect that on November 22, 2016, Ms*** *** established services with Sprint by portiphone line ending in *** at the third party retailerAt that time, she activated a device via Sprint’s Leasing program Please note that effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, MsWallace can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/lease Our records further indicate on November 24, 2016, a confirmation email was sent to Ms*** email address on file with regard to the activation of her Sprint accountFurthermore, we confirmed that on December 5, 2016, Ms*** requested to cancel phone line ending in ***, which was cancelled within Sprint’s 30-day Satisfaction Guarantee period. However, since the referenced phone line was cancelled in the middle of her bill cycle upon receipt of her December 20, invoice, her account was assessed a $Activation Fee and $prorated monthly recurring charges and taxes for phone line ending in ***To satisfactorily resolve this matter, we applied adjustment of $to offset the charges reflected on the December 22, billing statementFurthermore, on January 10, 2017, we approved and processed a refund check of $163, which was mailed to his address on fileAlso, we have confirmed that the refund check was delivered to Ms***’s address on file We spoke with Mr*** on January 24, During that call, Mr*** confirmed that this matter was resolved to his satisfactionWe regret any inconvenience that Mr& Ms*** may have experienced while attempting to resolve their aforementioned concerns. If we can be of further assistance, Mr& Ms*** can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

July 20, To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers' concerns to our attention In the information received, Ms*** related that we have
declined payments from her, leading to an excessively-high account balance. In addition, she requested that we restore one of her lines of service, waive the early termination charges associated with the cancellation of two of her lines of service, and establish arrangements to pay her outstanding account balance. We regret any misunderstanding that may have occurred related to Ms***’s payment and account balance concerns. Our records reflect that we received no payment toward Ms***’s March 4, 2016, invoiced balance and that her subsequent invoices reflected payments for only a portion of her accrued past-due balances. Our records further reflect that, during an interaction with our Finance department, Ms*** requested that we restore her suspended services upon her remitting a partial payment but that, because the offered amount did not meet the criteria to restore her services, the payment was not processed. In addition, we confirmed that, based on her chosen account options, the invoiced charges and current account balance associated with Ms***’s account are correct and valid During our July 13, 2016, conversation with Ms***, we reviewed the previous information with her. Ms*** expressed satisfaction with our explanation of her billing and advised that the end-users for three of her lines of service had ceased to pay for service without warning. As a result, she requested assistance in disposing of the three lines, while retaining her line of serviceAll three lines are associated with active device financing agreements with satisfaction dates in the future. Ms*** canceled one of the lines prior to our involvement in this matter, resulting in our assessing charges for the balance of the device purchase, pursuant to the terms of her device agreement. Ms*** advised that she was unable to afford the cost of continued service on the two remaining lines, or the remaining device balances for those lines should she cancel early. Further, Ms*** indicated that she previously contacted Sprint to discuss a payment arrangement and that, during that conversation, she attempted to remit a $payment to her account that we declined. We explained that, while we regret any misunderstanding that may have occurred during that interaction, our records reflect that she contacted us to discuss managing her account balance and the possibility of restoring service, including a payment arrangement but that we have no record of any account restriction limiting Ms*** ability to remit payments. However, we confirmed that a $down toward her outstanding account balance and her suggested payment arrangement to restore service would have been declined We value Ms*** as our customer. To assist her in managing her account, we introduced her to our Seasonal Standby Plan (SSP), which enables customers to have services suspended for up to six months and pay $per month per line plus applicable taxes, surcharges, device agreement installments, and additional purchases. Account charges and charges for unaffected lines of service remain the same. Ms*** elected to add the SSP to two of her active lines of service and to remove Total Equipment Protection (TEP) equipment insurance option from each of those lines, effective July 15, 2016, to significantly reduce her monthly costs. We realize that situations may arise that prevent customers from making required payments by the due date, and Sprint can assist with payment arrangements if available. However, not all payment arrangement requests can be honored. To fully resolve Ms***’s reported concerns, we arranged for our Finance management team to review her payment arrangement request with the possibility of service restoration. The review was completed and approved, and Ms*** accepted the terms of a new payment arrangement. In addition, her service was restored. Ms*** expressed her satisfaction with our resolution We regret any inconvenience these matters may have caused Ms***. If we can be of any further assistance with these issues, Ms*** can contact me directly by calling our office toll-free at ###-###-####, ext***, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, *** *Executive Services Analyst

August 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** *** Account XXXXX*** Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of Ms*** *** ***. We appreciate your assistance in bringing our customers’ concern to our attention. In her inquiry, Ms*** expressed her dissatisfaction with not receiving a refund check for an overpaymentAs a result, she is requesting assistance with receiving her refund check We regret any inconvenience Ms*** may have experienced regarding her refund concernWe have reviewed Ms***’s account and found that a check was mailed to her on August 5, Unfortunately, the check was sent to her old mailing addressWe spoke with Ms*** on August 15, 2016, and confirmed her current mailing addressAs a result, we sent a new check to Ms*** at her current address on August 17, She will receive the check in to daysMs*** stated that she is satisfied with this resolution If Ms*** needs further assistance with this matter, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst

April 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** *** Sprint Account xxxxx***, *** *** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint submitted by Ms*** *** ***. We regret any inconvenience that she experienced in this matter. According to the information provided in the inquiry, Ms*** states she believes her account has not been updated to reflect recent payments and credit adjustments. Based on the information received from Ms***, she also states that she had an unfavorable customer experience while attempting to address her account concern. During our discussion with Ms***, she stated that she previously spoke with a Finance representative to establish account payment arrangements regarding her account’s past due balance. She also stated that she subsequently was unable to further discuss her payment arrangement concern with a Finance supervisor and requested a review of her account’s monthly charges. We reviewed her account service charges with her and confirmed that the charges assessed are valid. We also confirmed with her that 50% of her account balance within each billing cycle would need to be remitted in order to establish account payment arrangements. We additionally confirmed with her that the lowest cost monthly share plan which includes unlimited talk, text and data is provisioned on her account for five lines of service. We also reviewed the valid phone leases and Installment Billing Agreements (IBA) reflected on the account with her. Ms*** indicated that she may not be able to afford the cost of the monthly service plan, leases, and IBAs reflected on her account for the five lines of service. In an effort to reach an amicable resolution to this matter, we advised Ms*** that should she terminate her service, we will review the resulting device lease and IBA cancellation charges with our management team to determine what charges we will be able to credit with the return of the devices in good condition. She stated that she will contact us back within days should she wish to cancel her service or port her phone numbers to another carrier. She also indicated that we reviewed the charges reflected on her account to her satisfaction. We appreciate Ms*** for taking the time to provide us with the details of her customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes If Ms*** needs further assistance, I can be contacted by calling the Executive & Regulatory Services department at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

This has been resolved. Thanks for your help. I will not ever return to Sprint. A person should not ever have to wait months for a resolutionAgain thanks*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I have already spoken to sprint (Leland J.) about this complaint twice.On these phone conversations Sprint has accepted and acknowleged that they have made an error and not kept their end of the deal, Sprint also recognized that this issee should have been resolved months before however due to their horrific customer service where this issue was addressed and chosen not to be resolved for a month period. Sprint has all the data and records of these more then unresolved inquiries.I do not accept any other bill other than my last months service bill which should be less than $200.In short, Sprint did not honor their contract and attempting to bill me a "punishment fee" for switching is unfair and should be unjustifiable .
Regards,
Serkan S***

January 27,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Inquiry ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
Dear Ms***:
We appreciate your assistance in bringing Mr*** ***’s concern
to our attention
We apologize for any inconvenience that may have experienced in this matter
According to the information provided in the complaint, Mr*** is disputing the $
access charges assessed on his account in conjunction with the 10GB Family Data Share
Plan provisioned on his accountHe is requesting that the access charges be waived for each of his four lines of service according to an offer he believes was extended by one of our store representatives
We confirmed that one of our store managers contacted Mr*** and addressed his account concernsTo address this matter, we added a waiver to the four lines of service that reflect the above-referenced $plan access chargeThe charge waiver will be reflected on the four lines of service beginning with the February invoiceWe also applied a $credit to the account to offset the above-referenced access charges assessed for three of the lines reflected on the January invoiceThe fourth line was previously credited/waivedWe will review the February invoice to ensure that the aforementioned waivers are reflected
If Mr*** needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department at ###-###-####, ext***I am available Monday through Friday between 10:a.mand 6:p.m., Central Time
Sincerely,
Patricia S
Executive Services Analyst

January 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***, which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attention. In the information provided, Mr*** states that he purchased an LG Vdevice on November 27, 2016, for the line of service ending in ***. He further states that there was a promotional offer to receive a 43” 4K LG Smart TV as a result of purchasing the LG V20, which required completion of forms via an online registration method. Because of experiencing difficulty while registering the device, Mr*** returned to the point-of-sale, where one of the retail representatives completed a registration form, and informed Mr*** he should receive the above-referenced TV within days. Mr*** did not receive the TV; therefore, he returned to the retail store, and at that time, he was informed that nothing else could be done because the promotional offer was a national offerAs a result, Mr*** is requesting assistance with obtaining the 43” 4K LG Smart TV he was initially offered. We regret any possible misunderstanding that may have occurred regarding this matter. During one of our contact attempts to Mr***, we left a message with a toll-free number for him to call the manufacturer LG regarding the TV promotional offer. During our follcall with him today, he stated that he was able to resolve his concerns regarding the TV by calling the toll-free number provided, and he has been informed that a 43” 4K LG Smart TV will be shipped to him. He stated that if he experiences any further difficulty with this matter, he will advise We appreciate Mr***’s taking the time to provide us with the details of his experience with our retail store representativesWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this information in our training and processes We regret any inconvenience that Mr*** may have experienced while attempting to resolve his account concerns. Should there be any additional questions or concerns regarding this matter, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint to our response of *** ***. We regret the circumstances that led Ms*** to contact your office againAccording to the information provided, Ms*** expressed her dissatisfaction with our prior responseSpecifically, stating that she did not authorize Sprint to retain her credit card information and only authorized a one-time debit with her financial institution. Ms*** requested that Sprint review this matter and provide her with a copy of the agreement that includes this information As indicated in our prior response, during our previous discussion with Ms*** on September 12, 2017, we confirmed with her that in accordance with the Terms and Conditions of the Wireless Agreement and the Installment Billing Agreements (IBA), Sprint is authorized to charge any payment method provided to us to satisfy amounts owed to Sprint to which she agreed. Additionally, Ms*** was sent a letter on July 30, 2017, advising her that the outstanding account debt payment would be processed within days from the date of the letter. To review the terms and conditions regarding this matter, please visit www.sprint.com/termsandconditionsAs such, we maintain that the charge is valid and respectfully decline her request for a refund Based upon our subsequent review, we believe that Ms***’s concerns have been addressed to the best of our ability. While it is our goal to achieve mutual solutions to all of our customer’s concerns, we regret that we have been unable to do so in this case. Consequently, all further inquiries regarding this matter will be met with the same response We regret any inconvenience this matter may have caused Ms***. If additional assistance is required, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, *** *Executive Services Analyst

April 18, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account
XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** stated she was recently charged for a reconnection fee although she did not receive proper notification that her services would be interrupted. Further, she stated that she does not agree with the amount she is billed every month. Additionally, she stated that she is not satisfied with the level of service coverage in her area. As a result, Ms*** is requesting that we review her invoices and adjust any billing errors and address her coverage concerns Sprint has reviewed Ms***’s complaint and notes that, our Engineering department investigated her coverage concerns and confirmed that Sprint provides best coverage in the referenced area. Additionally, our Engineering department determined that Ms***’s service is working properly Please note as outlined in our Terms and Conditions of Services, the coverage and quality of services may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures. In our effort to provide clear communication about our devices, features, pricing and promotions, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. We apologize for any misunderstanding that may have occurred regarding the monthly service costsFurther, our records reflect that Ms*** subscribes to our Unlimited Freedom plan for $65, Total Equipment protection for $13, and leases an iPhone Plus for $on phone ending in ***. Additionally, she is on seasonal standby for $and leases a Samsung Galaxy SEdge for $on phone ending ***. We have advised Ms*** that this is lowest unlimited service plan we offerAlso, in an effort to resolve her complaint we applied a credit of $to offset the reconnection fee, associated taxes and surcharges she incurred. We also set phone ending in *** as the primary phone number on her account and all future communications will be directed to that phone number. We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care groupWe regret that the level of service she received was not indicative of the world-class service we strive to provide. The feedback she provided has been forwarded to the appropriate management staff for further review. If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst

June 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** I*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint of Ms*** I***. We appreciate your assistance in bringing our customers’ concerns to our attention once more In Ms***’s follow up filing, she states that she believes she should not be responsible for the write-off balance in the amount of $1,associated with account XXXXX***She feels that Sprint has not fulfilled an agreement made by an employee and she should not be responsible for the balance because of itShe states that she will continue to file complaints with other agencies unless the balance on the account is removed We spoke with Mrand Mrs*** on June 12, 2017, regarding her account concerns. After account review, we determined that the balance in the amount of $1,is for accelerated charges associated with two 24-month Installment Billing (IB) agreements for Samsung Galaxy Sdevices associated with lines ending in *** and ***, an Early Termination Fee (ETF) for line ending in ***, and Monthly Recurring Charges (MRC) for services renderedBased on our findings, we have determined that the charges are valid and decline Ms***’s request for the balance to be removed in full Although Ms***’s rebuttal complaint indicates that she will remain dissatisfied with Sprint’s response, we assure her that we have thoroughly researched her concerns and addressed them to the best of our ability and we regret her continued dissatisfaction If I may be of further assistance regarding this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya *** Executive Analyst

June 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** D*** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above inquiry filed by Ms*** D***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Ms***’ complaint, she is requesting that the Purchase Price Option (PPO) be waived for one of the devices she returned because it has a defective screen. Ms*** advised that she canceled service for this reason and also because she was promised a cheaper service plan after upgrading devices; however, she indicates she was actually paying more money than her former unlimited plan We regret the circumstances that prompted Ms*** to switch service providers. We contacted Ms*** and discussed her concerns in detail. In light of the billing and device issues she experienced prior to porting her number, we agreed to issue a one-time $goodwill credit to her account. In turn, Ms*** will retain her tablet service with Sprint and she confirmed that this action resolves her dispute We appreciate Ms*** for taking time to provide details of her customer service experience. We are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and that Ms***’ input will be used in our ongoing efforts to improve our training and processes If Ms*** has any further questions regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Executive Services Analyst

February 21, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File ***
Sprint Account XXXXX1398, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms***. We appreciate your assistance in bringing our customers’ concerns to our attention According to her complaint, Ms*** states she has not received the promotional Visa gift cards after activating her Sprint account in July 2017. Ms*** is requesting that Sprint provide her with the promotional Visa gift cards, credit her account and waive her current Sprint lease agreement In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information As stated in our Switch to Sprint promotion, Sprint covers switching fees of up to $via a Visa Reward Card (less travalue provided at the point of sale) after online registration and new phone activation. Customers must complete a buyback of their current working phone in good condition, wait for their final invoice and then register for Contract Buyout. Eligible switching fees include Early Termination or Equipment installment balance. Taxes, surcharges, service plan charges, usage charges and late payment fees are not included. Customers are responsible for paying their previous provider. Additional information can be viewed on our website at www.sprint.com/cleanslate Our records do not show that Ms*** completed the required registration via Sprint’s website, therefore, she is not eligible to receive the promotional Visa Reward cards. Further, in February 2018, Ms*** forwarded to our offices an invoice from her previous provider, reflecting an Early Termination Fee (ETF) of $160. Although the number reflected on that invoice was not ported in to Sprint, as a gesture of goodwill, we applied a one-time $courtesy credit to Ms***’s Sprint account, in lieu of a reward card based on the statement she forwarded to our offices in February 2018. However, respectfully decline her request for any further credit or a waiver of her valid lease agreement. As such if she elects to cancel her service prior to her lease agreement satisfaction date, she will be charged in accordance with her lease agreement We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance with this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll free at 1-844-282-8211, extension ***. I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, Taheera LExecutive Services Analyst

November 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***-Rebuttal, Mladen M*** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrMladen M***. We regret that MrM*** has again contacted your office, and that he expressed dissatisfaction with our prior response to his Retail purchase concern In his original filing, MrM*** expressed his dissatisfaction with our assessing charges to his account for over a year and a half for a device that was presented to him at the time it was acquired as free due to an equipment promotion. He also described unfavorable customer experiences during his attempts to address that matter and advised that he has subsequently terminated his services with us as a result of those actionsIn his current filing, MrM*** expressed his dissatisfaction with our November 2, 2017, response in this matter, recounting his conversation with a retail store representative and our discussion about account courtesy credits. MrM*** requested Sprint gift cards As is reflected in our November 2, 2017, response, we regret any possible misunderstanding that may have occurred with regard to our referenced Samsung Galaxy SBuy-One-Get-One (BOGO) promotion; however, we were unable to identify a Sprint error in this matter. Our records reflect that MrM*** purchased and activated a new Samsung Galaxy Sdevice to one of his Sprint lines of service on March 21, 2016, and that he purchased and activated his second noted Samsung Galaxy Sdevice to another of his lines of service on March 24, 2016. Although his chosen device models matched the requirements of the promotional offer, that offer also requires that both devices be purchased on the same date in a single transaction. As such, MrM*** did not qualify for BOGO promotional credits. During our October 27, 2017, conversation with MrM***, we discussed the information outlined above and confirmed the dates of his device purchase transactions. In addition, based on the written communication provided to him during and after those sales transactions, we respectfully advised that no credit or refund is warranted in this matter. We then confirmed that his Sprint account is in closed status with a zero balance, preventing the courtesy credit resolution that MrM*** requested. Sprint Gift cards are also not available Although MrM*** may disagree with our position, we are confident that his concerns have been fully reviewed and addressed. It is our goal to find amicable resolutions and build positive business relationships while addressing our customers’ concerns, and it is unfortunate that we were unable to do so in this situation We regret that MrM*** remains dissatisfied with our response. In an effort to reevaluate our position, I have discussed this matter with our Executive & Regulatory Services team. After thoroughly reviewing the account records, we have confirmed that our past response was correct. As a result, our position remains unchanged and all further inquiries regarding this matter will be met with the same response We appreciate MrM***’s taking time to provide details of his experience with our sales representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that this information has been forwarded to the appropriate managerial teams for additional review. We regret any inconvenience this matter may have caused MrM***. If we can be of further assistance with this issue, he can contact me directly by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11592038, and find that this resolution is satisfactory to me
Regards,
*** ***

Tell us why here...August 9,
Consumer Specialist
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com file ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the
above-referenced complaint of Mr*** *** submitted on July 26, We appreciate your assistance in bringing our customer’s concerns to our attention
In his inquiry, Mr*** stated that he canceled his account after he completed his two year contractsMr*** stated his account was not canceled correctly, and his account remained active for two monthsIn addition, Mr*** stated Sprint did not contact him regarding the balance reflected on the accountAs a result, Mr*** requested that Sprint remove all negative reporting from his credit report
According to our records, between February and April 23, 2014, Mr*** established services with phone lines ending in *** and *** via the Sprint Monthly Installment programOn September 6, 2015, Mr*** contacted our Customer Care team regarding upgrading the above phone linesAt the time, Mr*** was informed about the remaining balance associated with the monthly installment programMr*** contacted our Customer Care team on September 11, 2015, regarding the inability to upgrade the devices associated with phone lines ending in *** and *** without completing the monthly installment programTherefore, our Customer Care team agreed to allow Mr*** the option of returning the devices associated with phone lines ending in *** and ***, adjusting the accelerated charges and allowing Mr*** to purchase two devices via the monthly installment program or Lease agreementMr*** accepted the offer and our Customer Care team mailed two return kits to his billing address
On September 26, 2015, our Customer Care team canceled phone lines ending in *** and ***Therefore, Mr*** incurred accelerated charges totaling $In addition our Customer Care team adjusted the accelerated chargesOn October 2, 2015, Mr*** contacted our Customer Care team and requested to resume phone lines ending in *** and *** and the monthly Installment programPlease note, Mr*** utilized the services during the October and November billing statementOn December 2, 2015, Sprint suspended Mr*** due to non-paymentThereafter, on March 2, 2016, Sprint canceled Mr***’s account due to non-payment
We confirmed that Mr*** did not return the devices associated with phone line ending in *** and *** to our warehouseIn an effort to satisfactorily resolve this matter, on April 12, 2017, our Customer Care team applied a credit of $to Mr***’s account to offset a portion of outstanding balanceMr***’s account is closed with a remaining balance of $Based on our findings, the charges reflected on the account are valid
We spoke with Mr*** on August 9, 2017, to discuss this matter and relayed the above information and resolution to him
We regret any inconvenience this may have caused Mr***If Mr*** would like to further discuss this matter, he can contact the Executive and Regulatory Services Department toll free at ###-###-####I am available Monday through Friday, from a.mto p.m., Eastern Time
Sincerely,
Cheryl S
Executive & Regulatory Analyst

October 18, 2016 Kansas City Revdex.com Ward Parkway Kansas City, MO
*** Re: Revdex.com File #***, *** *** Sprint Account: XXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on September 28, 2016. We appreciate your assistance in bringing our customer’s concerns to our attention Mr***’s filing expressed his dissatisfaction with being assessed an Early Termination Fee for phone line ending in ***, after cancelling and returning all of his devices within Sprint’s 14-day Satisfaction Guarantee return period. Mr*** requested that Sprint review this matter and adjust the disputed charges accordingly Sprint has reviewed Mr***’s complaint. According to our records, Mr*** activated phone lines ending in *** and *** and purchased devices at discounted pricing in exchange for a two-year Service Agreement for each phone number on November 7, Additionally, on November and November of 2015, phone lines ending in ***, *** and *** were activated via Sprint’s Leasing and Monthly Installment programs. Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/lease Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device. Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device. There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products. You can return your device to the point of sale within that time period for a full refund (day of the days start when the device is activated)Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets. However, if the device is returned in its’ original unopened package, no restocking fee is charged. If your service plan required a service agreement, no termination fee is charged when you cancel within days of activation and the product is returned complete and undamaged. Additionally, we will refund any activation fees within three days of activation. You are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on your account through the deactivation date. Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on your final invoice. This policy may not reflect the additional return policies of our authorized third-party dealers or retailers In an effort to further investigate Mr***’s device concerns, we have confirmed that phone lines ending in ***, ***, *** and *** were cancelled on November 19, 2015, within our 14-day Satisfaction Guarantee return periodOur records further indicated that phone line ending in *** was cancelled on December 15, 2015, prior to fulfilling the terms of the Service Agreement. As a result, the account was assessed an Early Termination Fee of $200, plus applicable taxes, as reflected on the January billing statement. Subsequently, his account was forwarded to an outside collection agency, Diversified due to the outstanding account balance Furthermore, we have confirmed that the aforementioned devices were returned to Sprint’s Returns warehouse on December 11, As such, we have agreed to apply a total adjustment of $to his account to offset the Early Termination Fee and monthly recurring charges plus applicable taxesThis credit will appear on the November billing statement. The account remains closed with a zero balance. In addition, we will request that the outside collections agency, Diversified remove all negative reporting from the credit bureaus. We ask that Mr*** allows up to days for completion of this processIn an effort to ensure that Mr*** is satisfied with our aforementioned resolution, we spoke with Mr*** on October 11, 2016, and relayed the aforementioned information and resolution to him. Mr*** confirmed that he was satisfied with the resolution providedWe apologize for any inconvenience Mr*** may have experienced while attempting to resolve this matter. We appreciate Mr*** taking time to provide details of his experience with Sprint. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Mr***’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further reviewIf we can be of further assistance with this issue, Mr***’s can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine *** Catherine *** Executive & Regulatory Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Regards,
Cherése *** mrSean was not very helpful in responding to my issueHis soulution was pretty much for me to return my equipment and that would cancle my service free of chargeHe was not very solution drivenThe amount of talk, text or data used on my phones arePt important or relevant in correcting the issueHOWEVER I spoke to a winderful rep named *** who was awesome in helping me with my account she followed up with everything she said and helped me step by stepI will continue to correspond with her to resolve the remaining issues on my accountMr.sean never even fulled reviewed my account before he contacted me, hence he was giving me WRONG and out dated information regarding my account

April 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case #1***, *** *** Sprint Account #xxxxx*** Sprint Case #***
To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** ***We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr*** expressed his dissatisfaction for with terms associated with Sprint’s 50% off competitor plan; specifically, stating that he was not aware that the promotional offer would expire on in January 31, 2018, as well as being assessed Activation Fees charges upon establishing services SprintMr*** requested that Sprint review this matter, adjust his account accordingly, and honor the promotional price plan for two-years In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing. Sprint has reviewed Mr***’s account. Our records indicate that, Mr*** ported in phone lines ending in *** and ***At that time, he purchased and activated an IPhone device via Sprint’s Leasing program and an IPhone 6S device via Sprint’s 24-Month Installment billing programUpon the activation service, Mr*** selected the 50% off competitive plan with $discount per line/per month upon enrollment in our Automatic Payment programAdditionally, please be advised that effective November 20, 2015, customers porting in from select wireless carriers may be eligible to participate in the 50% off competitor plan. To participate in the 50% off competitor plan, qualified customers must poa new line of service to Sprint during the promotional period, with non-discounted equipment with a $monthly adjustment, per line upon enrollment in our Automatic Payment program. This special half-off competitor plan pricing includes unlimited talk & text, and Data shares across eligible phones and tablets until January 31, For more information about Sprint’s 50% off competitor plan promotion, please visit www.sprint.com/halfprice. Upon activation of service, Mr. *** was provided with a clear disclosure of his monthly lease billing charges, and all other applicable fees and charges for the accessoriesFurthermore, we were able to locate copies of his Lease and Installment Billing Agreements which includes a description of the charges in question We spoke to Mr*** on April 12, 2017, and relayed the above information to himAt that time, Mr*** requested to cancel his accountWe regret any misunderstanding that Mr*** may transpired regarding our price plans; however, should he elect to cancel services with Sprint, his account will be assessed Lease/Installment Billing accelerated cancellation fees per line, which are valid. To provide closure for this matter, we offered and Mr*** accepted a one time adjustment of $to offset six months of the monthly recurring charges for both linesAs such, was satisfied with our resolution, and elected to keep the account active We appreciate Mr*** taking time to provide details of his experience with our Customer Care group. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Mr***’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review and will utilize his input to improve our training and processes. We regret any inconvenience that Mr*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Mr*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst