Sprint Corporation

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—xxxxx [redacted] Sprint Case— [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Mr [redacted] ’s complaint, he stated that he was offered a $credit toward his monthly lease charge However, Mr [redacted] has not received this credit Mr [redacted] requested that we honor the $lease credit promotion During our conversation with Mr [redacted] , we advised that the $lease credit promotion is not compatible with his current Framily service plan However, as a one-time courtesy, we applied credits totaling $to his account in lieu of the $lease credit promotion for two lines for the length of his lease Mr [redacted] will see these credits reflected on his next invoice We appreciate Mr [redacted] taking the time to provide us with the details of his experience with our customer service team We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and that his concerns have been forwarded to the appropriate managerial staff for further review If I may be of further assistance with this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]Complaint: [redacted] I am rejecting this response because:Regards,Martha G [redacted] for the fifthteen time I did not set this account up therefore I am unable to give the information that you are requesting all I can tell you is that I did not sign a contract with sprintSo I wwould like to get a copy of the contract that you have showing that I signed it so I can give it to my lawyer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory at this point and may change.We are awaiting the delivery of the back-ordered TV and will advise Sprint when it arrives We also acknowledge if the TV fails to be delivered we will again contact Bridgette with Sprint to follow up.We will consider the complaint closed once the promised TV is delivered Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Matthew ***

May 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to address an unresolved billing concern, citing that representatives of our Customer Care department previously agreed to extend her data access fee wavier promotion but that the charge continues to reflect on her billing Because we have subsequently declined to remove the disputed charges from her nine lines of service, Ms [redacted] requested that we waive those charges from her account for twelve months as offered We appreciate Ms***’s taking time to provide details of her experience with our Customer Service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any possible misunderstanding that may have occurred related to Ms***’s Sprint billing Our records reflect that Ms [redacted] activated her service with Sprint on October 3, 2014, on our GB Data Plan and a promotion that waived the $Phone Access Charges through February 2016, which was extended to March Sprint notified Ms [redacted] on her February invoice that the promotional offer was expiring and recommended that she contact our Customer Care department for other plan options or that she could remain on her current rate plan and pay the additional $per line charge Our records further reflect that Ms [redacted] contacted Sprint on March and 22, 2016, and accepted our GB Data Share Plan, which systematically waives the referenced Phone Access Charges on up to four included lines During Ms***’s May 13, 2016, interaction with a specialized escalations group, our representatives and a supervisor correctly advised Ms [redacted] that the waiver opportunity available with her chosen rate plan will not waive the disputed charges from all nine of her lines of service, as the current promotion only allows waivers for up to four lines of service However, due to any possible misinformation that may have been provided to her, we applied system updates to her account at that time to offset the disputed $Phone Access Charge for five of her lines of service going forward In addition, we applied one-time credits totaling $to her account to offset an amount equivalent to the $disputed charges for her four tablet lines of service for six months and additional credits totaling $to offset the disputed charges for those lines already assessed and paid We regret any inconvenience these matters may have caused Ms [redacted] and appreciate her continued business If we can be of further assistance related to these concerns, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I'm was told that they were going to open a case in regards to the tablet that was supposed to be free of charge and costYes I did sign paperwork at the time of purchaseIt was electronic on a tablet and I never got to review the contract before signingI only got to see the copy when it was sent to my email after I left the storeI'm not satisfiedThis tablet and it's cost should be waived completelyI was lied to and told it was 100% freeIt's not fair I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

July 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of [redacted] submitted on June 10, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to address her account concerns Ms [redacted] stated that she was informed by our Customer Care group; specifically stating that she has the ability to port-out a line of service without penalty in exchange for activating a new phone number onto her current Lease Agreement However, Ms [redacted] account was assessed the remaining Lease cancellation charges after porting-out to another wireless service providerTherefore, Ms [redacted] requested that Sprint review this matter and provide her with an amicable resolution Sprint has reviewed Ms [redacted] ’ complaint According to our records, Ms [redacted] established service on phone line ending in [redacted] on April 7, 2017, by activating an iPhone device via Sprint’s Leasing program Sprint’s Leasing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to 12, 24, or monthly installment payments for the device If the service associated with a leased device is canceled prior to fulfilling its allotted monthly payments, the remaining cost of the device will be billed to the customer as a one-time charge More information regarding the Lease program is available at our website, www.sprint.com/lease We have confirmed on June 9, 2017, that our Customer Care group provided Ms [redacted] with incorrect information pertaining to the Lease cancellation charges associated with her respective Lease Agreement upon porting-out phone line ending in [redacted] to another wireless service provider Therefore, Sprint has agreed to convert Ms [redacted] ’ current Lease Agreement into our two-year Service Agreement in association with her new line of service corresponding with phone line ending in *** In addition, Sprint has applied a one-time adjustment of $to offset the $Subsidized Phone charge associated with the two-year Service Agreement We spoke with Ms [redacted] on July 5, 2017, and relayed the aforementioned resolution to her Ms [redacted] expressed her satisfaction in Sprint’s effort to resolve and address her concernWe appreciate Ms [redacted] taking the time to provide us with her feedback regarding her experience with our Customer Care group and Sprint Retail Store location We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’ feedback and that her concerns have been forwarded to the appropriate managerial staff for review If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, Romualdo F Executive Services Analyst

October 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on October 6, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the level of customer service he received from Sprint while attempting to upgrade his deviceMr [redacted] requested that Sprint review this matter, and provide him with a service credit equal to six months of recurring monthly service charges Sprint has reviewed Mr [redacted] ’s complaintAccording to our records, Sprint confirmed that on September 21, 2016, Mr [redacted] upgraded the device associated with phone number ending in [redacted] and participated in the Early Upgrade with Giveback promotionAs a part of the agreement between Sprint and Mr [redacted] to allow the Early Upgrade offer, he was required to tuhis leased device via Sprint’s Giveback promotion at the time of the upgrade to avoid additional charges being assessed to his account for cancelling the Lease Agreement prior to the fulfilling the terms Subsequently, Mr [redacted] ’s Lease Agreement was cancelled on September 21, and he was assessed Lease cancellation charges as reflected on the September 26, invoiceWe spoke with Mr [redacted] on October 7, 2016, to discuss his concern in detail and relayed the aforementioned information to himMr [redacted] understood and confirmed that his issues were resolved and that he received an e-mail notification from Sprint advising that an adjustment was applied to his account to offset the Lease cancellation charges on October 6, We regret any possible misunderstanding and poor experience that may have occurred related to Mr [redacted] ’s participation in the Sprint Early Upgrade with Giveback promotion In order to provide an amicable resolution and closure for this matter, Sprint agreed to offer a one-time courtesy adjustment of $We regret any inconvenience that this matter may have caused Mr [redacted] We appreciate Mr [redacted] taking time to provide details of his experience with SprintWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr [redacted] ’s feedback and will utilize this input to improve our training and processes If we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### ext***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, David H Executive Services Analyst

September 27, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] ***, submitted on September 5, We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr***’s complaint, he states that he took advantage of the Contract Buyout (CBO) promotion when ported his lines to SprintHe further states that he has met all criteria required per the promotion to receive his AMEX reward card in the amount of $375, but it has not yet been issuedHe also states he is waiting to receive a $AMEX reward card that he registered for per our Referral Rewards PromotionMr [redacted] is requesting that he receive the reward cards immediately, and be released from any service agreement with no additional chargesWe spoke with MsCandace [redacted] on behalf of Mr [redacted] on September 9, 14, 16, and 19, 2016, regarding the disputeMs [redacted] confirmed receipt of the AMEX reward card in the amount of $per the buyout promotion during our initial conversation, but is still awaiting the $AMEX reward card for the referral promotionAfter further investigation it was determined that there were required documents that needed to be submittedOnce completed, Ms [redacted] agreed that she would contact AMEX Prepaid Resolutions team at ###-###-#### to finalize the transaction Ms [redacted] brought to our attention that she and her husband had recently relocated, and his device is constantly roamingIn response to Mr***’s roaming issue, our engineers were engagedThe update provided by our engineers is that we can not insure reliable service when towers are over miles from a customerThe closest tower to Mr [redacted] is miles awayOur office has been unsuccessful in reaching Ms [redacted] to advise of the update As a means to provide an amicable resolution and to bring closure to this concern, we will accept the return of the iPhone 6s Plus GB device in exchange for waiver of the lease cancellation fees and End of Lease equipment costShould Mror Ms [redacted] wish to accept this offer, it will remain valid through October 7, They may contact me directly to accept and I will provide a return kit to facilitate the return of the deviceWe regret any frustration this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely,LaToya [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Chat ID: [redacted] DATE/TIME:2017-10-17:59:17on my Chat with a supervisor on October 13, this is the copied and pasted version.Midha S : Hi, My name is Midha S, a Supervisor in the Chat departmentPlease give me a few minutes to review your conversation with the previous chat specialist.Midha S : It is canceled as off 10/13/2017, it will not have any extra charge since you pay one month in advance and one month in advance is adjusted in your final bill with Sprint.Only $175+taxes will be required to pay.You : So since I have already paid the entire month ahead they I should be getting a refundI paid the and change already So since I have already paid the 174.76, I should of had an adjustment on my final bill, (which I never received to this day)! May I also say that this disconnect was suppose to happen on October 3, and no where in my chat was I told that I would have to pay a bill for a time I didn't have service Again, I was hung up on numberous occasions the morning of October 3, which prompted me to do online chat for a complete record of our conversation Having conversations with employees and you are refusing to honor with the supervisor said, and are penalizing me because of Sprint's refusal to shut my phone off on October 3, like I was originally requesting So the $31.67, (which I have no proof, or anything that shows I was credited this amount, because of Sprint's refusal to produce a bill for October), should be more, and should be taken off the amount they are requesting from me, ($175.00) Here is proof that they have also refused to contact the creditor they sent my account to for nonpayment, (again, A bill I have NEVER SEEN) and tell them not to harass me for payment.Information from GC Services Regarding Your Account With SPRINT2Welcome to eNotice - Please review this email carefully.Authenticate Your Details:• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • [redacted] Address: [redacted] **Dear [redacted] ,Our records indicate that we have your permission to communicate with you via email at the following address: [redacted] To open your secure enotice document:1.Open the PDF attachment.2.Provide yourfive digit zip codeto open the secure enotice pdf.We are committed to customer satisfactionIf you have any questions, please contact us using the contact information below.Sincerely, [redacted] **Yahoo/InboxChat ID: [redacted] DATE/TIME:2017-10-20:43:48I NEVER gave this company me email address and have never contacted them about this account So them sending me emails saying I gave them persmission is completely WRONG, and this is Sprint's authorization, not mine The only way they would of gotten my email address is if Sprint gave it to them So Please Sprint, call off your creditor, because you are over charging me and have yet to send me any type of Final bill that has itemized what I am being billed for and any credits you have done So recap, Sprint, has refused to shut my phone off, hung up on me numberous times, I came home, did an online chat, was told it would take 24-hours to turn off Days later I had to contact Sprint yet again, for the same request to shut my phone off, was told I would get an adjustment on my final bill, (NEVER DID GET ONE AT ALL) esclated it to Revdex.com and have been told by Sprint, that a conversation happen that never took place, (NEVER told I would be billed for the entire month even when I am shutting Phone off, and not haveing service for said month), but was told by a supervisor that I would get a credit They continue to refused me a bill, and have now got creditor harassing me for payment on an account they are OVER CHARGING me for, and have admitted to a Credit that was never given to me I will not accept anything from Sprint other then What I have been told A credit for my final bill for prepayment, and I want them to NEVER contact me again I will not talk to them after the EXTREMELY HORRIBLE customer service I have and continue to have to endure from them Regards, [redacted]

February 13, To Whom It May Concern: Sprint is in receipt of the above-referenced supplemental complaint filed by Mr [redacted] We appreciate the opportunity to address his account concerns According to the information provided, Mr [redacted] states that he has satisfied the lease agreement on two of his wireless devices and returned the phones; however, he has not received credit for the disputed lease cancellation and accelerated charges As a result, he is requesting that Sprint credit his account for the disputed charges We apologize to Mr [redacted] for any inconvenience this matter may have caused himDuring our discussion with Mr [redacted] on February 6, 2017, we confirmed receipt of his returned devices and thus credits have been applied to his account to offset the disputed charges incurredAs a result, his account has been finalized with a zero balance Sprint is continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and will utilize his input to improve our training processes If we can be of further assistance regarding this matter, he can contact our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, through Friday between 7:a.mand 4:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

September 22, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] *** Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Mr [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated he contacted our Customer Care group to report a suspicious letter he received from a third-party alleging they were representing Sprint He stated that after he reported this he was locked out of his account and he has not been able to make his monthly payments As a result, he is requesting that we allow him access to his account During our email correspondence with Mr***, we apologized for any inconvenience he may have experienced as a result of this issue In addition, at his request we sent him the security information to his device Further, he confirmed that he received the information and was able to access his account and pay the balance on the account We appreciate Mr***’s taking the time to provide us with the details of his experience with our Customer Care group We regret that the level of service he received was not indicative of the world-class service we strive to provide The feedback he provided has been forwarded to the appropriate management staff for further reviewIf I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central TimeSincerely, [redacted] *.Executive Services Analyst

May 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers concerns to our attention According to the information provided, Mr [redacted] advised that he experienced difficulty closing his Sprint account after making multiple payments presented as the final balance Mr [redacted] further advised that he has not used Sprint service in a while; however, he is still being sent invoices to remit payment We regret that the customer service exhibited has fallen short of his expectations It is our goal to provide first-class customer service at all levels of interaction We have made numerous attempts to contact Mr [redacted] , starting with April, 25, 28, May 1, and via US Mail with a letter sent to his address on file Mr [redacted] has not been available nor has reached out to us to address his concerns Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder authorized to have access to the account before we can discuss sensitive account information or make any changes to the account On behalf of Sprint, I apologize for any inconvenience Mr [redacted] may have experienced as a result of this concern If we can be of further assistance, or if Mr [redacted] has supplemental questions or concerns, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

September 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: The above-referenced inquiry of Ms [redacted] has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states that she upgraded her daughter’s phone in September She further states that the device was returned in October 2016; however, the monthly lease installment for the device continuedMs [redacted] is requesting credit for eight lease installments that she paid for the device totaling $plus taxes and fees We spoke with Ms [redacted] on August 31, 2017, and agreed to review her concerns and follwith her Upon review of our records, we confirmed that iPhone Plus device associated with line ending in ***, ordered in October was returned However, the Lease Agreement associated with the device was not canceled and the monthly lease installment continued to bill until the Lease Agreement was canceled in June As a result, we have applied credits totaling $331.84, to offset the monthly installments assessed to the account for the iPhone Plus device These adjustments will be reflected on the October invoice We attempted to follwith Ms [redacted] via telephone and e-mail on September 5, 7, and 10, 2017, to provide an update of our account findings and the actions taken to address her billing concerns As of this date, we have not received a return call from Ms [redacted] ; however, we invite her to contact our office at her earliest convenience if she has additional questions or concerns If we can be of further assistance with this matter, or if Ms [redacted] ’s concern remains unresolved, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Jaime RExecutive Services Analyst

May 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers concerns to our attention According to the information provided, Mr [redacted] had difficulty getting Customer Care to transfer the remaining balance of $left from his small business account to his active Sprint wireless account, or to simply receive a refund for the overpayment made We spoke with Mrs [redacted] on May 4, 2017, and confirmed that the small business account was not associated with BoostThe account number searched by the Customer Care agents was related to a dormant account application in the Boost database In an effort to resolve, I agreed to apply the credit of $to her active Sprint account and finalize the closure of the small business account With this action, Mrs [redacted] considers her complaint fully resolved We appreciate Mrs [redacted] for taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience Mr& Mrs [redacted] may have experienced as a result of this concern If we can be of further assistance, or if Mrs [redacted] has supplemental questions or concerns, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

October 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX7166, Chad J [redacted] Case [redacted] To Whom It May Concern: The above-referenced rebuttal for Chad J [redacted] has been forwarded to our office for review We appreciate your assistance in bringing our customer’s concern to our attention once moreAccording to the information provided, MrJ [redacted] continues to request compensation for services due to network capacity issues experienced We attempted to reach MrJ [redacted] on September 28th and October 3rd both calls were unsuccessful As indicated in our initial response, in an attempt to mutually resolved MrJ [redacted] ’s concerns, we offered to cancel his active Lease Agreements and waive the cancelation charges contingent upon the return of the leased devices in good working condition This option was presented to allow him the opportunity to establish service with another provider as he indicates he is not pleased with Sprint’s service MrJ [redacted] declined our offer and requested an account adjustment for his network concerns As a gesture of goodwill, we extended an offer of $for months, as one-time adjustment of $He declined this offer as well Based upon our subsequent review, we believe that MrJ [redacted] ’s concerns have been addressed to the best of our ability While it is our goal to achieve mutual solutions to all of our customer’s concerns, we regret that we have been unable to do so in this case Consequently, all further inquiries regarding this matter will be met with the same response, and therefore, we must respectfully decline MrJ [redacted] ’s request for additional creditFor more important information on Sprint's network management tools, policies, including but not limited to network resources in congested areas and other related information, please visit Sprint.com/networkmanagement We regret any inconvenience this matter may have caused MrJ [redacted] If additional assistance is required regarding this matter, MrJ [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at [redacted] , extension *** I am available Tuesday through Saturday between 7:a.mand 3:p.m., Central Time Sincerely, Cher’ AL [redacted] Executive Services Analyst

March 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] J [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr [redacted] ’s complaint, his account was recently debited nearly $to offset a credit that was applied to his account in error Mr [redacted] advised that he wasn’t aware of the billing error and was disappointed advising he was unable to obtain additional time to pay the balance due We regret the circumstances that prompted Mr [redacted] ’s complaint We spoke with Mr [redacted] and explained that his account was over-adjusted $in October for a device he returned When the error was corrected in December 2016, Mr [redacted] ’s account was debited $ We extended payment arrangements to Mr [redacted] ; however, we were unable to accommodate his request for additional time beyond the extension previously provided As a result, Mr [redacted] paid the balance due on his account Although the account debit was warranted, as a goodwill gesture, we applied credits to Mr [redacted] ’s account to offset the last two late charges, we waived the pending $Reconnect Fee and applied a $credit in appreciation of his business We thank Mr [redacted] for being a valued customer If he needs further assistance with this matter, I can be reached toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAt this point after five months of service with sprint I am hoping for a complete turn around and for the billing errors to be rectified going forward Regards, [redacted]

August 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our reviewWe appreciate your assistance in bringing our customers’ concerns to our attentionBased upon the information provided in the inquiry, Mr [redacted] states that he is not satisfied with the level of coverage in his home coverage area and would like to cancel the account without any penaltyWe regret that Mr [redacted] ’s experience with service in his local calling area is falling short of his expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customersAs stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors In addition, data coverage is not available everywhere and service speeds are not guaranteed Service speeds may depend on the service purchased and actual speeds will vary Estimating wireless coverage, signal strength, and service speed is not an exact science There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service With respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the same During our conversation with Mr [redacted] on July 31, 2017, we advised him that our records reflect that he is in an area where we provide good coverage which could cause some problems making calls indoorsMr [redacted] states that although he has reported his coverage issues on a monthly basis and we have opened network tickets to resolve his concerns his service coverage has not improved He stated that he has continued to experience coverage issues and as a result, we offered to release him from his current lease agreements with the condition that he returns the undamaged devices currently active on his account Mr [redacted] also has the option to keep the device and pay the remaining lease payments and end of lease purchase price for each deviceMr [redacted] stated that he would return the devices once he established service with a new carrier We advised him that he is responsible for any remaining balance on the account and that this offer is valid until August 17, 2017, the end of his current billing cycleIf I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central TimeSincerely, Tobias TExecutive Services Analyst