Sprint Corporation

July 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File [redacted] , [redacted] D [redacted] - [redacted] Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] - [redacted] We appreciate your assistance in bringing our customer’s concern to our attention In her inquiry, Ms [redacted] - [redacted] expressed dissatisfaction with the level of customer service that she received while trying to resolve her billing concernsMs [redacted] - [redacted] stated that she purchased a tablet and was also offered a free handsetShe was advised that the monthly bill would be $a month but when she received her bill it was almost $due to being billed for devices she thought were free She stated that she made several attempts to resolve the issue with no successMs [redacted] - [redacted] ported-out four lines and canceled the remaining two stating that she was unable to afford the billMs [redacted] - [redacted] also stated that she was advised that she owe over $due to her canceling service We spoke with Ms [redacted] - [redacted] on July 7, 2017, and during our discussion, she advised that she canceled service due to her unresolved billing concernsDue to the cancellation of the account, Ms [redacted] - [redacted] has been billed accelerated charges for equipment that were currently under Installment and Lease Agreements, which have not reached their term To address this matter, we offered to waive the accelerated charges with the return of the equipmentHowever, Ms [redacted] - [redacted] advised that she no longer has the Sprint devices as she turned them into her new service provider in return for reward cardsWe also discussed her concern regarding negative credit reportingWe informed her that a payment would need to be made to prevent any collection activityMs [redacted] - [redacted] stated that once she receives her reward cads she will make a payment We regret any inconvenience this matter may have caused Ms [redacted] - [redacted] and appreciate her feedback and input If we can be of further assistance, Ms [redacted] - [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Michael G Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: As I explained to [redacted] at SprintBy the way, [redacted] is my step-father which the account is under so stop referring to him as Msanyway, I was at work at the time I returned her call so he was not with me when she asked to speak to himWhat I don't understand is if they want to verify his account with him by using a phone password/pin but we already told them he doesn't remember it and we're told that is the only way they can access his accountBack in February when I was on the phone with a Sprint representative [redacted] was with me and because he could not answer the password/pin they refused to help us because of itWhen [redacted] asked me that very same question to verify his phone password/pin I about lost itI told her he doesn't remember it and that we need to figure something else out because he cannot remember what it is and why should I even bother telling her what the street he grew up on because that is not what is in the systemShe continued to tell me to give it to her anyway, so I did and of course it was not in her systemShe went on to explain that without it or speaking to [redacted] Sprint will not be able to grant access to his accountBoth [redacted] and my Mom are so over dealing with Sprint that they refuse to talk to anyoneThey rather just leave it be, but I don't think that is fair to themAfter several attempts of paying their final bill which was sent to different collection agencies, [redacted] just paid the bill again just so they stop sending collection lettersI also told [redacted] that they better not receive another bill because they do not owe them anymore money and they don't have any ties to SprintIf they do, I will hire a lawyer to file a grievanceI also told her that I will be in Kansas City in August and that I will go there in peeson to speak to one one regarding this matterI want to talk to a supervisor or whoever is in charge explaining how frustrating this process has been Regards, [redacted] ***

April 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms [redacted] to our attention We regret any inconvenience that she may have experienced as a result of this matter According to the information provided in the inquiry, Ms [redacted] disputes service charges reflected on her cancelled account She requests that the matter be reviewed Based on the information received from Ms [redacted] she also states that she had an unfavorable customer experience while attempting to address her concerns During our discussion with Ms [redacted] on April 27, 2017, we advised her that the service charges assessed on her cancelled account are consistent with the service plan we have on file As a result, we determined that the charges are valid and payable to Sprint However, because of any possible misunderstanding regarding her account balance, and to reach an amicable resolution regarding her concern, we advised Ms [redacted] that we applied a $account credit to offset the final month of service charges assessed, including taxes, applicable fees and surcharges We also advised her that we requested a $refund to be applied to the credit card reflected on the account Please allow business days for the refund to be processed Ms [redacted] stated that her concern was resolved We appreciate Mr [redacted] for taking the time to provide us with the details of her customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes Should Ms [redacted] need further assistance in regard to this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

[When I spoke with John he stated that the plan that the rep put us on was not even available at the time of our sale was put into effect and either were any of the perks we mentioned, he was very aloofIt is very clear to us that the rep sold us on a plan that wasn't available yet and a bunch of perks that weren't available yet and now is having difficulty covering for his mistakesJohn stated on the phone he was going to follow up with these two reps (Michael and Robert) at the store and get back to me and he never did thatHe also refused to give me the District manager contact info and said he would do that on my accountI told him since he was calling me a liar I did not want to speak with him any further due to his lack of customer service and I wanted to speak with someone else, he has refused all further contact until today in this response.I just received the notice today from [redacted] LLC for the TMOBILE phone Sprint has when we converted service, Sprint assured us they would pay it off and never didMichael requested Tmobile bill, we have now sent that bill to Michael, Robert and now JohnNot one person has followed upThat TMOBILE bill is now in collections due to Sprint negligence, the bill is attached up above.Since nothing that any of the Sprint reps have stated have have actually been the truth and rep that we are dealing with at the corporate office is extremely unprofessional, we want out of our contract immediatelySince Sprint has this phone in their possession and we have mailed in/left with the bill to numerous reps now, it needs to be taken care of in full and off my credit ASAP.I will not just wash my hands of this fiasco as it has cost us way too much money with Sprints reps deceit and unprofessionalismWe did save the receipts from Sprint stating the phone would be paid off To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

May 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to address an unresolved billing concern, citing that representatives of our Customer Care department previously agreed to extend her data access fee wavier promotion but that the charge continues to reflect on her billing Because we have subsequently declined to remove the disputed charges from her nine lines of service, Ms [redacted] requested that we waive those charges from her account for twelve months as offered We appreciate Ms***’s taking time to provide details of her experience with our Customer Service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any possible misunderstanding that may have occurred related to Ms***’s Sprint billing Our records reflect that Ms [redacted] activated her service with Sprint on October 3, 2014, on our GB Data Plan and a promotion that waived the $Phone Access Charges through February 2016, which was extended to March Sprint notified Ms [redacted] on her February invoice that the promotional offer was expiring and recommended that she contact our Customer Care department for other plan options or that she could remain on her current rate plan and pay the additional $per line charge Our records further reflect that Ms [redacted] contacted Sprint on March and 22, 2016, and accepted our GB Data Share Plan, which systematically waives the referenced Phone Access Charges on up to four included lines During Ms***’s May 13, 2016, interaction with a specialized escalations group, our representatives and a supervisor correctly advised Ms [redacted] that the waiver opportunity available with her chosen rate plan will not waive the disputed charges from all nine of her lines of service, as the current promotion only allows waivers for up to four lines of service However, due to any possible misinformation that may have been provided to her, we applied system updates to her account at that time to offset the disputed $Phone Access Charge for five of her lines of service going forward In addition, we applied one-time credits totaling $to her account to offset an amount equivalent to the $disputed charges for her four tablet lines of service for six months and additional credits totaling $to offset the disputed charges for those lines already assessed and paid We regret any inconvenience these matters may have caused Ms [redacted] and appreciate her continued business If we can be of further assistance related to these concerns, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: as usual sprint does not except the problem I never said that I was upset with my bill because it was too high. I said they CONTINUALLY bill me incorrectly and it takes months to fix. Also I never received a letter from sprint. I did receive a. Email from [redacted] which I reply to and have had no reply from him I will be happy to forward this to the BBB Regards, [redacted]

October 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on October 6, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the level of customer service he received from Sprint while attempting to upgrade his deviceMr [redacted] requested that Sprint review this matter, and provide him with a service credit equal to six months of recurring monthly service charges Sprint has reviewed Mr [redacted] ’s complaintAccording to our records, Sprint confirmed that on September 21, 2016, Mr [redacted] upgraded the device associated with phone number ending in [redacted] and participated in the Early Upgrade with Giveback promotionAs a part of the agreement between Sprint and Mr [redacted] to allow the Early Upgrade offer, he was required to tuhis leased device via Sprint’s Giveback promotion at the time of the upgrade to avoid additional charges being assessed to his account for cancelling the Lease Agreement prior to the fulfilling the terms Subsequently, Mr [redacted] ’s Lease Agreement was cancelled on September 21, and he was assessed Lease cancellation charges as reflected on the September 26, invoiceWe spoke with Mr [redacted] on October 7, 2016, to discuss his concern in detail and relayed the aforementioned information to himMr [redacted] understood and confirmed that his issues were resolved and that he received an e-mail notification from Sprint advising that an adjustment was applied to his account to offset the Lease cancellation charges on October 6, We regret any possible misunderstanding and poor experience that may have occurred related to Mr [redacted] ’s participation in the Sprint Early Upgrade with Giveback promotion In order to provide an amicable resolution and closure for this matter, Sprint agreed to offer a one-time courtesy adjustment of $We regret any inconvenience that this matter may have caused Mr [redacted] We appreciate Mr [redacted] taking time to provide details of his experience with SprintWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr [redacted] ’s feedback and will utilize this input to improve our training and processes If we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### ext***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, David H Executive Services Analyst

February 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry filed with your office by Ms [redacted] We appreciate your assistance in bringing her billing concerns to our attention In the information provided, Ms [redacted] expresses her dissatisfaction with the level of customer service provided by our representatives during her attempts to get clarification regarding the charges reflected on her December billing statementShe is also requesting that Sprint allow her to set up a payment arrangement for the past due balances on her account due to her customer service experience We contacted Ms [redacted] on February 13, 2017, to discuss her billing inquiry During our discussion with her, Ms [redacted] advised that her billing issues have been addressed; however, she has been unsuccessful at getting Sprint to allow her to set up a payment arrangement We reviewed Ms [redacted] ’s December billing statement and confirmed that she was billed correctly based on the service plan on her account Although we were unable to identify a Sprint billing error, in an effort to reach an amicable resolution, and bring closure to this matter, we applied credits totaling $to Ms [redacted] ’s account on February 13, 2017, to offset the pro-rated service charges incurred In regards to Ms [redacted] ’s payment arrangement request, we advised her that the payment arrangements provided to her in previous months have been a courtesy on our part and unfortunately the requirement at this time is that we collect the entire past due balance As per our Terms and Conditions of Services, we reserve the right to suspend or terminate services due to late payment, exceeding an Account Spending Limit or non-payment towards a past due balance Currently, her account is forty four days past due with a $past due balance which represents monthly service charges, taxes and surcharges We have confirmed there are no billings errors associated with her account and consider the charges to be validThis matter has also been reviewed by our Finance management team Please be advised that multiple calls to Sprint support groups, Customer Care, Sprint Retail, or our Executive teams requesting additional arrangements will be met with the same response Ms [redacted] states she understands and will be making a payment on February 24, 2017, to bring her account current It is our goal to provide world-class customer service and resolve all matters brought to our attention We trust that the information discussed herein provides clarity regarding Sprint’s position to continue servicing her wireless needs Ms [redacted] can make payments using our website: www.sprint.com, dialing *3, or visiting or Sprint Zone application We appreciate Ms [redacted] for taking time to provide us with the details of her customer service experience, as we are continually striving to improve the quality of service provided to our customers Please be assured that Sprint has no higher priority than its customers The telecommunications industry is extremely competitive and we realize that the quality of products and the level of customer service we provide will define our success If further assistance with this matter is needed, I can be contacted by calling the Executive & Regulatory Services department at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean [redacted] Executive Services Analyst

Tell us why here...October 3, 2016 Consumer Specialist Kansas City RevDex.com 8080 Ward Pkwy, Suite 401 Kansas City, MO 64114 Re: BBB Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: This is in response to the letter received by our organization on September 29, 2016, regarding Mr. [redacted] . We would like to thank you for the opportunity to respond. We at Sprint do see customer satisfaction as our priority and therefore regard every issue as critical and important. Mr. [redacted] ’s filing expressed his dissatisfaction with the previous response provided. Mr. [redacted] further expressed his dissatisfaction with the increase of the Phone Access fee associated with his account. Mr. [redacted] stated that he purchased a device at discounted pricing in exchange for a two-year Service Agreement and he was not properly informed about the increase in the Phone Access fee at the time of purchase. Mr. [redacted] requested that Sprint review this matter and remove the additional $25 Phone Access fee from his account and apply an adjustment to offset the additional Phone Access fee. Sprint has reviewed Mr. [redacted] ’s complaint. As stated in our initial response, according to our records on September 9, 2016, Mr. [redacted] purchased a device at a discounted pricing in exchange for a two-year Service Agreement. Please note that Mr. [redacted] is assessed an additional $20 Phone Access Fee on his current rate plan, due to purchasing discounted equipment. The Phone Access fee is disclosed in the plans Terms and Conditions of Services, which can be viewed on www.sprint.com. Furthermore, we were unable to confirm if Mr. [redacted] was informed that he would not be assessed this fee. Upon review of his account, we confirmed on September 11, 2016, our Customer Care group removed the additional $25 Phone Access fee from Mr. [redacted] ’s account. On September 22, 2016, the Phone Access Fee was increased to $45. We spoke with Mr. [redacted] on September 30, 2016, to discuss his account concerns in detail. At the time, Mr. [redacted] accepted a one time credit of $600 to his account to offset a portion of the Phone Access Fees. During that call, Mr. [redacted] confirmed that his account concerns were addressed and did not require further assistance. We apologize for any inconvenience this matter may have caused Mr. [redacted] . If Mr. [redacted] has any questions concerning the issues discussed herein, please do not hesitate to contact me by calling the Executive & Regulatory Services department toll-free ###-###-#### ext. ***. I am available Monday through Friday between the hours of 8 a.m. and 4 p.m., Eastern Time. Sincerely, Cheryl S. Executive and Regulatory Analyst

Ms [redacted] ’s filing expressed her dissatisfaction with the level of customer service she received while attempting to resolve the charges that were assessed on two separate Sprint accountsAccording to Ms [redacted] , she cancelled service on account number ending in [redacted] and returned her devices due to the lack of coverage in her home service area of [redacted] **However, her account reflects an outstanding balance of $Furthermore, Ms [redacted] expressed her dissatisfaction with the charges assessed on account number ending in Ms [redacted] stated that she was quoted a specific monthly service charge; however, her invoice reflected a balance that was higher than the quoted priceAs such, she discontinued the use of services and returned the JBL Speaker and Tablet device to the Sprint storeHowever, she continued to incur chargesMs [redacted] requested that Sprint review this matter and adjust her account accordingly We are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value Ms [redacted] ’s feedback and her concerns have been forwarded to the appropriate managerial staff for further review Sprint has reviewed Ms [redacted] ’s complaint regarding account number ending We regret that the service in Ms [redacted] ’s local calling area has fallen short of her expectationsWe informed Ms [redacted] that we constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customersWe have confirmed that Ms [redacted] service area of Medford, OR is located within our “Best” coverage area Please be advised that account number ending in [redacted] was activated on November 27, 2015, with phone numbers ending in [redacted] and ***However, due the network issues Ms [redacted] was experiencing; she requested to cancel her accountTherefore, on December 7, 2015, a return kit was mailed to Ms [redacted] ’s address on file and on December 22, 2015, her account was cancelledFurthermore, we confirmed that her devices were received at our Returns warehouse on December 22, In an effort to amicably resolve this matter, an adjustment of $was applied to the account on February 25, 2016, to offset the account balance reflected on the December 31, In regards to account number ending in 3014; please note that account was activated on February 21, 2012, with phone number ending in Our records show that Ms [redacted] upgraded the aforementioned phone number on December 29, 2013, via our Monthly Installment programSprint’s Monthly Installment is a device financing program that offers flexibility for eligible customers who meet specific criteria to purchase equipment with a variable down payment, depending on the device, and agree to monthly installment payments for the devicesPlease be advised that the aforementioned device was cancelled on September 9, As a result, the account was assessed a Monthly Installment cancellation charge of $as reflected on the September invoice Furthermore, phone number ending in was activated on December 29, 2013, on the $Unlimited, My Way plan plus $unlimited 3G/4G data and phone number ending in was activated on a Tablet device, which was placed on the $3G/4G Tablet planPlease be advised that the account was cancelled on September 9, We have confirmed that there was no usage on phone number ending in for the period of January through September In an effort to amicably resolve this matter, as a courtesy we applied a total adjustment of $to offset the Early Termination Fees reflected on the September 24, invoice and also the monthly service charges for phone number ending in for the period of January 25, through September 9, Currently, the account is closed with an outstanding balance of $ We contacted Ms [redacted] on March 1, 2016, and advised her of our findings and resolutionsMs [redacted] accepted our offer and confirmed she has no further issuesWe apologize for any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter

March 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] J [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr [redacted] ’s complaint, his account was recently debited nearly $to offset a credit that was applied to his account in error Mr [redacted] advised that he wasn’t aware of the billing error and was disappointed advising he was unable to obtain additional time to pay the balance due We regret the circumstances that prompted Mr [redacted] ’s complaint We spoke with Mr [redacted] and explained that his account was over-adjusted $in October for a device he returned When the error was corrected in December 2016, Mr [redacted] ’s account was debited $ We extended payment arrangements to Mr [redacted] ; however, we were unable to accommodate his request for additional time beyond the extension previously provided As a result, Mr [redacted] paid the balance due on his account Although the account debit was warranted, as a goodwill gesture, we applied credits to Mr [redacted] ’s account to offset the last two late charges, we waived the pending $Reconnect Fee and applied a $credit in appreciation of his business We thank Mr [redacted] for being a valued customer If he needs further assistance with this matter, I can be reached toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Chat ID: [redacted] DATE/TIME:2017-10-17:59:17on my Chat with a supervisor on October 13, this is the copied and pasted version.Midha S : Hi, My name is Midha S, a Supervisor in the Chat departmentPlease give me a few minutes to review your conversation with the previous chat specialist.Midha S : It is canceled as off 10/13/2017, it will not have any extra charge since you pay one month in advance and one month in advance is adjusted in your final bill with Sprint.Only $175+taxes will be required to pay.You : So since I have already paid the entire month ahead they I should be getting a refundI paid the and change already So since I have already paid the 174.76, I should of had an adjustment on my final bill, (which I never received to this day)! May I also say that this disconnect was suppose to happen on October 3, and no where in my chat was I told that I would have to pay a bill for a time I didn't have service Again, I was hung up on numberous occasions the morning of October 3, which prompted me to do online chat for a complete record of our conversation Having conversations with employees and you are refusing to honor with the supervisor said, and are penalizing me because of Sprint's refusal to shut my phone off on October 3, like I was originally requesting So the $31.67, (which I have no proof, or anything that shows I was credited this amount, because of Sprint's refusal to produce a bill for October), should be more, and should be taken off the amount they are requesting from me, ($175.00) Here is proof that they have also refused to contact the creditor they sent my account to for nonpayment, (again, A bill I have NEVER SEEN) and tell them not to harass me for payment.Information from GC Services Regarding Your Account With SPRINT2Welcome to eNotice - Please review this email carefully.Authenticate Your Details:• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • [redacted] Address: [redacted] **Dear [redacted] ,Our records indicate that we have your permission to communicate with you via email at the following address: [redacted] To open your secure enotice document:1.Open the PDF attachment.2.Provide yourfive digit zip codeto open the secure enotice pdf.We are committed to customer satisfactionIf you have any questions, please contact us using the contact information below.Sincerely, [redacted] **Yahoo/InboxChat ID: [redacted] DATE/TIME:2017-10-20:43:48I NEVER gave this company me email address and have never contacted them about this account So them sending me emails saying I gave them persmission is completely WRONG, and this is Sprint's authorization, not mine The only way they would of gotten my email address is if Sprint gave it to them So Please Sprint, call off your creditor, because you are over charging me and have yet to send me any type of Final bill that has itemized what I am being billed for and any credits you have done So recap, Sprint, has refused to shut my phone off, hung up on me numberous times, I came home, did an online chat, was told it would take 24-hours to turn off Days later I had to contact Sprint yet again, for the same request to shut my phone off, was told I would get an adjustment on my final bill, (NEVER DID GET ONE AT ALL) esclated it to Revdex.com and have been told by Sprint, that a conversation happen that never took place, (NEVER told I would be billed for the entire month even when I am shutting Phone off, and not haveing service for said month), but was told by a supervisor that I would get a credit They continue to refused me a bill, and have now got creditor harassing me for payment on an account they are OVER CHARGING me for, and have admitted to a Credit that was never given to me I will not accept anything from Sprint other then What I have been told A credit for my final bill for prepayment, and I want them to NEVER contact me again I will not talk to them after the EXTREMELY HORRIBLE customer service I have and continue to have to endure from them Regards, [redacted]

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—xxxxx [redacted] Sprint Case— [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Mr [redacted] ’s complaint, he stated that he was offered a $credit toward his monthly lease charge However, Mr [redacted] has not received this credit Mr [redacted] requested that we honor the $lease credit promotion During our conversation with Mr [redacted] , we advised that the $lease credit promotion is not compatible with his current Framily service plan However, as a one-time courtesy, we applied credits totaling $to his account in lieu of the $lease credit promotion for two lines for the length of his lease Mr [redacted] will see these credits reflected on his next invoice We appreciate Mr [redacted] taking the time to provide us with the details of his experience with our customer service team We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and that his concerns have been forwarded to the appropriate managerial staff for further review If I may be of further assistance with this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

February 13, To Whom It May Concern: Sprint is in receipt of the above-referenced supplemental complaint filed by Mr [redacted] We appreciate the opportunity to address his account concerns According to the information provided, Mr [redacted] states that he has satisfied the lease agreement on two of his wireless devices and returned the phones; however, he has not received credit for the disputed lease cancellation and accelerated charges As a result, he is requesting that Sprint credit his account for the disputed charges We apologize to Mr [redacted] for any inconvenience this matter may have caused himDuring our discussion with Mr [redacted] on February 6, 2017, we confirmed receipt of his returned devices and thus credits have been applied to his account to offset the disputed charges incurredAs a result, his account has been finalized with a zero balance Sprint is continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and will utilize his input to improve our training processes If we can be of further assistance regarding this matter, he can contact our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, through Friday between 7:a.mand 4:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAt this point after five months of service with sprint I am hoping for a complete turn around and for the billing errors to be rectified going forward Regards, [redacted]

February 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with the level of customer service he received from our Sales and Customer Care representatives, stating that when he inquired about establishing service with Sprint, he was quoted a rate plan that would total $a month for five lines of service, and that he would only be required to pay $as down payment for the equipments’ taxesHowever, Mr [redacted] stated that when he followed up the next day to complete the porting in of his five lines of service, he was advised that he would be required to pay $for the equipments’ applicable taxes and activation feesMr [redacted] requested a refund for the misinformation provided to him We regret any possible misunderstanding that may have occurred related to our rate plans and promotional offersWe work diligently to ensure that information provided by our staff and included on our website and in our brochures is accurate and contains material that will allow customers to make informed decisions regarding Sprint services and productsWe have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services or products we provide Our records reflect that Mr [redacted] contacted our Telesales department on January 22, 2017, to establish service for five lines of serviceSubsequently, our records reflect that Mr [redacted] contacted our Telesales department on January 23, 2017, and discussed with us rate plans and promotions that were being offeredWith Mr [redacted] ’s agreement, four new lines of service were established on January 24, 2017, and one line of service ported in from another service provider on January 28, Our records reflect that the lines of service were activated with devices that were both purchased through 18-month and 24-month installment agreements and 18-month lease agreementsFurther, our records reflect that the account was established with our “Cut Your Rate in Half” promotional offer for 40GB Data shared with unlimited talk and text for $a month, plus $Phone Access Charge per lines of service, and applicable taxes and feesThis promotional price plan offer is good through January 31, Our review of Mr [redacted] ’s promotional price plan, along with his equipment charges reflected his total monthly billing to be $before applicable taxes and fees Subsequently, our records reflect that Mr [redacted] contacted our Customer Care department on January 28, 2017, disputing his account’s billing and that his total monthly charges was too highIn an effort to resolve his billing concerns, our records reflect the “Cut Your Rate in Half” promotional offer was cancelled and updated to our Sprint Unlimited Freedom with $Discount with Auto Pay to be effective that same dayThis rate plan offers unlimited talk, text, and data at $for the first line of service, $for the second line of service, and $each for lines three through fiveAn additional $discount per line of service is applied if the account is enrolled in our recurring automatic payment programOur review of Mr [redacted] ’s price plan, Sprint Unlimited Freedom, along with his equipment charges reflects his total monthly billing will be $before applicable taxes and fees During our February 15, 2017, conversation with Mr [redacted] , we explained the information outlined aboveMr [redacted] reiterated that when he established his account, he was quoted a rate of $a month, that his five activation fees that were assessed would be waived, and that he was offered a promotion to receive two iPhone SE devices for free as he activated two iPhone 7Plus devicesWe agreed to review Mr [redacted] ’s account further with the additional information he provided During our February 16, 2017, follow up conversation with Mr [redacted] , we advised him that the regrettably, his two iPhone SE devices at no cost were not eligible as the iPhone 7Plus devices were not included in the promotional offerWhile Sprint does not reflect any billing error on our part related to Mr [redacted] ’s price plan and equipment charges, in an effort to demonstrate our commitment to excellence, we agreed to cancel the two installment agreements associated with the iPhone SE devices as satisfiedIn a further effort to resolve Mr [redacted] ’s billing dispute, we applied $in credits to offset the five activation fees that were assessed to his account and we updated his price plan back to the “Cut Your Rate in Half” promotional offer effective February 24, We reiterated to Mr [redacted] that this promotional offer is good through January 31, Our review of Mr [redacted] ’s price plan with the changes and his confirmation of enrollment in the recurring automatic payment program, reflects his total monthly billing will be around $before applicable taxes and feesMr [redacted] expressed his satisfaction with our resolution We appreciate Mr [redacted] taking time to provide details of his experience with our Telesales and Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize his inquiry to improve our sales and customer service training and processes We regret any frustration this matter may have caused but are pleased that we were able to resolve Mr [redacted] ’s billing concerns satisfactorilyIf he has any further questions regarding the actions taken to resolve his concerns, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext####I am available Monday and Wednesday through Friday, between 7:and 6:p.m., Central Time Sincerely, Linda W Executive Services Analyst

The inquiry referenced above has been forwarded for our reviewWe appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed dissatisfaction with his attempt to address his Caller I.DconcernsMr [redacted] indicated that after multiple calls to Customer Care his Caller I.Dhas not been updated to reflect his daughter’s name We apologize for any inconvenience Mr [redacted] may have experienced as a result of this issueFurther, we have opened a network ticket to update the Caller I.Don phone number ending to the name he indicated in his inquiryWe attempted to contact Mr [redacted] at the telephone number and email address provided in his inquiry on March 2, 8, and March 9, 2016, and mailed a letter to the address on file; however, we have not received a response to our contact attempts We regret any inconvenience this matter has caused Mr [redacted] We welcome the opportunity to further assist in addressing Mr [redacted] ’s concerns and ask that he contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

June 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] stated that a $device buyback credit offered on his old device was not honored He stated that he was charged $after he switched his service from Sprint He requested to receive the $account buyback credit that he states he was offered In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingEffective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/leaseUpon account review, our records reflect on May 15, 2017, a credit of $was applied to the account to honor the device buyback credit As a result, the account is closed and reflects a balance due of $ Our record show that the account balance is due to the unfulfilled device lease commitment Subsequently, we spoke with Mr [redacted] on May 31, 2017, and he confirmed that his concern has been resolved to his satisfaction We regret any inconvenience this matter may have caused Mr [redacted] If he would like to further discuss this matter, he can contact me directly by calling our office toll-free at ###-###-####, extension *** I am available Monday through Friday, from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***Have not received anything in the mail from sprint!!

September 27, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] ***, submitted on September 5, We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr***’s complaint, he states that he took advantage of the Contract Buyout (CBO) promotion when ported his lines to SprintHe further states that he has met all criteria required per the promotion to receive his AMEX reward card in the amount of $375, but it has not yet been issuedHe also states he is waiting to receive a $AMEX reward card that he registered for per our Referral Rewards PromotionMr [redacted] is requesting that he receive the reward cards immediately, and be released from any service agreement with no additional chargesWe spoke with MsCandace [redacted] on behalf of Mr [redacted] on September 9, 14, 16, and 19, 2016, regarding the disputeMs [redacted] confirmed receipt of the AMEX reward card in the amount of $per the buyout promotion during our initial conversation, but is still awaiting the $AMEX reward card for the referral promotionAfter further investigation it was determined that there were required documents that needed to be submittedOnce completed, Ms [redacted] agreed that she would contact AMEX Prepaid Resolutions team at ###-###-#### to finalize the transaction Ms [redacted] brought to our attention that she and her husband had recently relocated, and his device is constantly roamingIn response to Mr***’s roaming issue, our engineers were engagedThe update provided by our engineers is that we can not insure reliable service when towers are over miles from a customerThe closest tower to Mr [redacted] is miles awayOur office has been unsuccessful in reaching Ms [redacted] to advise of the update As a means to provide an amicable resolution and to bring closure to this concern, we will accept the return of the iPhone 6s Plus GB device in exchange for waiver of the lease cancellation fees and End of Lease equipment costShould Mror Ms [redacted] wish to accept this offer, it will remain valid through October 7, They may contact me directly to accept and I will provide a return kit to facilitate the return of the deviceWe regret any frustration this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely,LaToya [redacted] Executive Services Analyst