Sprint Corporation

December 30, 2015 [redacted] RevDex.com 8080 Ward Parkway, Suite 200 Kansas City, MO 64114 Re: BBB Case [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] Dear Ms. ***: Sprint is in receipt of the follow-up complaint filed by Mr. [redacted] . We appreciate your assistance in bringing our customers’ concern to our attention. We are pleased to inform you that we researched Mr. [redacted] ’s concerns and reached an amicable resolution. In his inquiry, Mr. [redacted] states that he returned his phone to Sprint and disputes the lease equipment charges assessed to his wireless account. As a result, he is requesting that this ***er be reviewed. We regret any possible misunderstanding that may have occurred related to the balance on Mr. [redacted] ’s account. In our previous response dated December 14, 2015, we advised that during our conversation with Mr. [redacted] on December 3, 2015, we confirmed our decision to allow him to cancel his account and that we would credit the charges associated with his Lease Agreement with the return of his equipment in good condition. To facilitate the return of his equipment, we sent a return kit to his home address. Our records reflect that the above-mentioned equipment was returned to Sprint on December 14, 2014. As a result, in fulfillment of our proposed offer, we applied credits totaling $524.25 to offset the disputed charges. The account is closed with an $87.56 balance. We regret any inconvenience that this ***er may have caused Mr. [redacted] and that he cancelled his wireless account. If we can be of further assistance regarding these ***ers, you or Mr. Genevese can contact our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Thursday, and Friday between 7 a.m. and 5 p.m., Central Time. Sincerely, [redacted] J. Executive Services Analyst AWW/sj

May 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his rebuttal, Mr [redacted] expressed his dissatisfaction with the length of time taken for him to receive his contract buyout reward card He is requesting compensation for his time We previously spoke with Mr [redacted] on April 27, 2017, and offered a courtesy credit of $63.20, to offset his current balance, which he declined Although we do not provide compensation for the time taken to resolve issues brought to our attention, we spoke with Mr [redacted] on May 11, 2017, and offered a one-time courtesy credit of $to his account With this action, Mr [redacted] confirms his complaint has been fully resolved We appreciate Mr [redacted] for taking time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience Mr [redacted] may have experienced as a result of this concern If we can be of further assistance, or if Mr [redacted] has supplemental questions or concerns, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

May 18, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] *** Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she is not satisfied with the level of service coverage in her area and the level of customer service she has received from our Customer Care department representatives while attempting to discuss the billing on her account She stated that although her balance was not past due her services were interrupted As a result, Ms [redacted] is requesting that we address her coverage issues, billing concerns and the poor customer service she received Sprint has reviewed Ms***’s complaint and notes that, our Engineering department investigated her coverage concerns and confirmed that Sprint provides good coverage in Hammonton, NJ, the service address provided to establish the account Additionally, our Engineering department determined that Ms***’s service was working properly During our conversation with Ms [redacted] on May 8, 2017, we apologized for any inconvenience she may have experienced as a result of this issue Further, she informed us that she ported her phone numbers to a new carrier We confirmed the service plan she subscribed to and the BOGO promotion she was eligible for when she activated service We advised her that her invoices should be approximately $a month before taxes and surchargesAdditionally, we advised her that we did not identify any billing errors We appreciate Ms***’s taking the time to provide us with the details of her customer service experience We regret that the level of service she received was not indicative of the world-class service we strive to provide The feedback she provided has been forwarded to the appropriate management staff for further reviewIf we may be of further assistance with this matter, please contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central TimeSincerely, [redacted] TExecutive Services Analyst

Sprint is in receipt of the above-referenced complaint of [redacted] This complaint was served to Sprint on July 20, According to the information received, Ms [redacted] expressed dissatisfaction with the level of service she received while attempting to address her promotional equipment concernsShe states that in March 2015, Sprint offered her a free tablet and a 50% off tablet promotional plan when she upgraded a handset on her accountHowever, since April 2015, she has received a $monthly installment lease charge for the tablet associated with phone number xxx-xxx-Therefore, Ms [redacted] requests for Sprint to waive the $monthly installment lease charge on the aforementioned device Sprint has reviewed Ms [redacted] ’s concernsOur records reflect that on March 26, 2015, phone number xxx-xxx-was activated through our device Leasing programSprint’s Leasing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to 12, or monthly installment payments for the deviceIf the device is canceled prior to fulfilling its allotted monthly payments, the remaining cost of the device will be charged to the customerMore information regarding the Lease program is available at Sprint.com/LeasePlease note that in March 2015, Sprint did not offer a free tablet promotionFurthermore, we confirmed that Ms [redacted] ’s signed March 2015, Lease Installment Agreement reflects that she paid the $in sales tax and was aware of the twenty-four monthly installment chargesHowever, the device was eligible to participate in our 50% off tablet service plan for twelve monthsThe 50% off adjustment could take 1-billing cycles to appear on her invoicesWe confirmed that the 50% off tablet credit began appearing on her May invoice On July 28th and 29th of 2015, we spoke with Ms [redacted] and relayed the aforementioned informationAlthough Sprint was unable to substantiate her equipment promotion concerns, on July 29, 2015, Sprint agreed to apply a one time $adjustment to offset the $monthly installment charge on phone number xxx-xxx-Ms [redacted] has expressed her satisfaction regarding this matterWe apologize for any inconvenience this matter may have caused Ms [redacted] We trust this letter responds to your inquiryIf we may be of further assistance, you can contact me at the Executive & Regulatory Services Department toll-free at ###-###-#### or ###-###-#### Monday through Friday, between a.mand p.m., Eastern Time Sincerely, /s/ Chanda L Executive & Regulatory Services Analyst

April 15, 2016 [redacted] RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: RevDex.com Case— [redacted] RevDex.com Referral... Name— [redacted] Sprint Account—xxxxx [redacted] Sprint Case— [redacted] Dear Ms. ***: Sprint is in receipt of the above-referenced complaint of Ms. [redacted] . We appreciate your assistance in once again bringing our customers’ concerns to our attention. In Ms. [redacted] ’s complaint, she stated that she canceled services within our 14-day trial period. Ms. [redacted] is subsequently disputing the outstanding balance reflected on her Sprint account. Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products. You can return your device to the point of sale within that time period for a full refund (day 1 of the 14 days start when the device is activated). Sprint assesses a $35 restocking fee for devices and a $75 restocking fee for notebooks, netbooks or tablets. However, if the device is returned in its’ original unopened package, no restocking fee is charged. If your service plan required a service agreement, no termination fee is charged when you cancel within 14 days of activation and the product is returned complete and undamaged. Additionally, we will refund any activation fees within three days of activation. You are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on your account through the deactivation date. Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on your final invoice. This policy may not reflect the additional return policies of our authorized third-party dealers or retailers. Our records reflect that Ms. [redacted] ’s account was established on January 17 and canceled on January 24, 2016. Although the previously-referenced charges are valid, as a one-time courtesy and to bring closure to this matter, we applied credits to her account totaling $183.43. As a result, Ms. [redacted] ’s account is closed with a zero balance. We regret that our service did not meet Ms. [redacted] ’s needs which caused us to lose her as a customer. If I may be of further assistance with this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday from 9 a.m. to 5 p.m., Central Time. Sincerely, Kala C Executive Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Amanda ***

May 23, 2017 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: BBB Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: ... Sprint is in receipt of the subsequent inquiry of Ms. [redacted] regarding her Sprint account. We appreciate your assistance in bringing our customer’s concerns to our attention once more. In her inquiry, Ms. [redacted] expressed her dissatisfaction that her concerns regarding the malfunctioning equipment she purchased while traveling were not addressed upon contacting the Sprint retail location of purchase and in her local area, or Sprint Customer Care department. Therefore, she is requesting that Sprint provide her with a new device as a replacement for her malfunctioning iPhone SE wireless device. We spoke with Ms. [redacted] , and addressed her concerns. We explained that Sprint offers a 14-day Satisfaction Guarantee return period during which a device can be returned to the point of sale for a full refund or exchanged for a new device without affecting the agreement. Additionally, all new Sprint devices come with a limited one-year manufacturer’s warranty for which they may contact the manufacturer directly. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first 30 days of activating a new device on their phone line that provides cost efficient protection against loss, damage, and wear and tear to a device that is not covered under the provisions of the manufacturer’s warranty. Therefore, if a problem with the device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, it will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits. Each subsequent visit to a Sprint service and repair center will be charged at a rate of $25, if the device requires repair or replacement within a rolling 12-month period. If a problem with the device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, customers may contact Asurion, the program administrator, to file a claim. Payment of a deductible is required at claim approval for the device. Deductible amounts vary based on the model of device. Further details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep. Upon our review of her account, we confirmed that Ms. [redacted] ’s original purchase date was more than eight months ago. Therefore, we advised her that we would not be able to comply with her request to exchange her device with a new device as within the 14-day return period. However, we confirmed that she subscribes to TEP for her equipment and her device is still covered by the manufacturer’s warranty. We advised Ms. [redacted] that she can have her device examined in an Apple store, where the device may be repaired or replaced for a covered defect at no cost under warranty, or she may visit a Sprint service and repair location for testing and a replacement can be ordered at no cost if her device is found to have a covered defect. Please note that a replacement device may be certified reconditioned models of the same or equal quality and like features. We regret any inconvenience that Ms. [redacted] may have experienced as a result of this matter. If I may be of further assistance, Ms. [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-####, ext. ***. I am available Monday through Friday from 10 a.m. to 6 p.m., Central Time. Sincerely, Clara C. Executive Services Analyst

August 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Mr [redacted] ’s contacting your agency once againIn his rebuttal, Mr [redacted] expressed his dissatisfaction with our response to his initial filing, advising that our resolution efforts did not meet his expectations as his services remain suspended We regret any remaining misunderstanding that may exist regarding Mr [redacted] ’s account balance and service interruption Our records reflect that Mr [redacted] ’s Sprint services were suspended on April 20, 2012, due to non-payment of his past-due account balance and that his account was finalized on July 29, with a balance due of $ That balance represents monthly service charges incurred prior to the service cancellation date of July 29, 2012, and applicable Early Termination Fees and late fee assessed During our August 18, 2017, conversation with Mr [redacted] , we explained the information outlined above We shared with him that we have no record of his previously contacting our Customer Care department regarding service or billing issues prior to his account cancellation or of any agreement to freeze his account balance As a result, and because we were not provided an opportunity to perform troubleshooting of Mr [redacted] ’s referenced service concerns, we verified that his disputed account balance is valid To prevent further collections activity related to this matter, we recommend that Mr [redacted] remit payment of the outstanding balance due in full If he would like to discuss possible payment or settlement options, we invite him to call the outside collections agency assigned to this matter, Enhance Recovery Corporation, toll-free at ###-###-#### We have taken considerable time researching Mr [redacted] billing concerns After discussing this matter with the Executive & Regulatory Services team, I am confident that all of his issues have been fully addressed and resolved to the best of our ability We regret any inconvenience this matter may have caused, as well as the loss of Mr [redacted] ’s business If we can be of further assistance with this issue, or if Mr [redacted] would like to provide additional information for our consideration, he can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean [redacted] Executive Services Analyst

February 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] - [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customer's concerns to our attention Based on the inquiry and our discussion with Mr [redacted] , he states that he signed up for the Buy One Get One (BOGO) promotion for the Samsung Galaxy SEdge devices on a monthly Installment Billing Agreement As a result, he states that he should be charged twice $and credited for one of the devices for $ However, Mr [redacted] states that he only received one of the credits when he signed up and on the next month’s billing statement he did not receive the credit He further states that he contacted our Customer Care department for assistance and was advised that the issue was identified and that credit was applied; however, he states his account billing issue remains unresolved As a result, he requests that his account be adjusted for the BOGO promotion We advised Mr [redacted] that we made some modifications to his account to correct the billing issue We also advised him that credits totaling $were applied to his account to offset the five months he did not receive the BOGO credit Additionally, Mr [redacted] ’s account previously received credits totaling $on September and October 19, 2016, respectively, regarding this matter We advised him that we will follwith him after his March billing statement becomes available to ensure that his account is billing correctly Mr [redacted] accepted our handling of the matter and did not have any further concern pertaining to this matter We regret any inconvenience this matter may have caused Mr [redacted] If I can be of further assistance, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

February 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Boost Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry referenced above, filed by Mr*** [redacted] regarding our Boost Mobile productWe appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided, Mr [redacted] indicated that he purchased a phone online from our Boost Mobile website, citing that the website reflects all orders must be received by p.mfor next day delivery which he placed his order at 2:p.mand paid additional for overnight shippingThe phone was not shipped out until the following dayHe disputed the matter with Boost Mobile by requesting a refund of his shipping charges which was deniedHe requested a refund of the $shipping charges back to his credit card immediately We are dedicated to providing superior service and products, and we stand behind our commitment with a 14-day unconditional return policy on all our equipment purchased from our website, www.BoostMobile.comCustomers can return equipment purchased from our website for a full refund, less shipping and/or restocking charges, if applicableFurther, the return options for any device purchased from a third-party retailer would be bound to the policies of that location During a conversation on February 16, 2016, discussion with Mr***, we explained the information detailed aboveAlthough we regret any possible misunderstanding that may have occurred regarding the shipping details, shipping orders are delivered within 2-business days and next day order are shipped within business days for $As a resolution, we applied a one-time credit of $to his Boost Mobile account to offset the shipping charges he assessedWe are pleased to inform that Mr [redacted] concern has been addressed and resolved to his satisfaction If Mr [redacted] has any questions regarding this matter, he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Tekiesha H Executive Services Analyst

May 17, 2017 RevDex.com8080 Ward Parkway, Suite 401Kansas City, MO 64114 Re: BBB Complaint ID [redacted] Sprint Account XXXXX***, [redacted] R. [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the rebuttal complaint of Mr. [redacted] R. [redacted] . We appreciate your assistance in bringing our customers’ concerns to our attention once more. Based on the information received from Mr. [redacted] , he states that he has had an unfavorable customer experience while attempting to address billed charges associated with account XXXXX***. Mr. [redacted] is requesting a full refund of the payments made toward the account in question. We spoke with Mr. [redacted] on May 16, 2017, regarding his account concerns. After account review, our office confirmed that there was a $2.42 late fee billed to XXXXX***. As a means to an amicable resolution and to bring closure to his concerns, our office applied an account credit for the $2.42 balance. There are no further charges due to the account.We appreciate Mr. [redacted] for taking the time to provide us with details of his recent customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes.We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:00 a.m. and 5:00 p.m., Central Time. Sincerely, LaToya [redacted] Executive Services Analyst

June 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] -Rebuttal, [redacted] - [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted rebuttal of Mr [redacted] - [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Mr [redacted] - [redacted] ’s contacting your agency once again In his rebuttal, Mr [redacted] - [redacted] acknowledged actions taken to address concerns brought forth in his initial filing but expressed his dissatisfaction with our referring him back to the point of sale for his requested refund of the $payment remitted at that location We regret any possible delay in providing final resolution to Mr [redacted] - [redacted] ’s refund request Regrettably, our attempts to contact him via telephone and e-mail on June 15, 20, and 21, 2017, to discuss his remaining concerns in detail were unsuccessful However, because we were able to confirm that he returned the devices previously associated with his Sprint account to one of our retail locations, we processed his refunded of $to his credit card on file on June 19, 2017, leaving his account in closed status with a zero balance Banks normally post such transactions to customers’ accounts within five business days; however some institutions, such as credit unions and smaller banks may take longerMr [redacted] - [redacted] should follow up with his bank to determine the status of that refund transaction We regret any inconvenience this matter may have caused If we can be of further assistance with this concern, Ms [redacted] - [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Associate Analyst

August 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the subsequent inquiry filed with your office by Ms [redacted] ***, filed on behalf of the account holder, MrQuentin *** We appreciate the opportunity to address their concerns once again Based on the information provided in Ms***’s subsequent inquiry, she states that she believes she overpaid for restocking fees, an unauthorized withdrawal occurred on her account, and that she is still receiving billing notices in error As a result, Ms [redacted] requested that these matters be reviewed once again, and that Sprint address her concerns via email When we received her previous inquiry, we attempted to reach Ms [redacted] via e-mail and telephone on July 18, 21, and 22, We also mailed a letter to her at her address on file on July 24, 2017, requesting that she contact us regarding this inquiry Ms [redacted] contacted our office via email on August 3, 2017, advising that she only wanted to be contacted via email We responded to her on August 7, asking her to contact our office to authenticate her account before we discuss her concerns in detailShe has not responded Upon our initial review of this matter, please note that per our Terms and Conditions of Service, a $restocking fee is assessed for any return of an activated device (even pre-owned devices) and mobile broadband devices Because the fee is valid, we must respectfully decline Ms***’s request for a refund for this feeIn order to address any additional account concerns, including overdraft banking fees that possibly occurred as a result of a Sprint payment error, we will need to speak with Ms [redacted] so that she can authenticate the account We regret any inconvenience these matters may have caused the ***s If they need further assistance with these concerns, they can contact me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Per Sprint: "Mr [redacted] was contacted on July 17, 2017, and was advised of the above informationHe indicated his satisfaction with our response to his inquiry." This statement from Sprint is false While I understood Sprint's position concerning this matter - I'm not satisfied with their response and my complaint has not been resolved to my satisfactionPer Sprint: "During our February 3, 2017, conversation with Mr [redacted] , we explained that per the terms of his lease agreements he was billed $per month for each of his two leased devices from September and that, pursuant to the terms of his equipment lease agreements, he has satisfied the lease terms and is continuing to pay that amount to satisfy the Device Purchase Option amounts for his devices, unless he chooses to return the equipment to usWe further explained that he will own the devices outright once he satisfied the Device Purchase Option amounts in full." MrRussell *of Sprint, on February 3, 2017, during our phone conversation, stated that after March, I would no longer be billed at $per month for the iPhones and that the phones would be unlocked as the purchase option had been satisfied Additionally, Sprint states that even if I continue to pay $per month for the phones for the next 10, or years - those payments would not apply to the purchase and that I cannot have full ownership of the phones until I pay $at once to satisfy the final purchase I'm on a fixed income (Social Security) with multiple health issues and cannot afford to pay a lump sum of $ Sprint has misrepresented the facts in my case Regards, [redacted]

May 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Account xxxxx [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided in his inquiry, Mr [redacted] is dissatisfied that he did not receive the Early Termination Fee (ETF) buyout promotion that was offered at the time of his account set up He states that he should have received ETF buyout promotional gift card for his Early Termination Fees assessed by his previous wireless service provider but was notAs a result, he has requested to have the unpaid balance owed to his previous wireless provider paid by Sprint As stated in our Popromotion, Sprint covers switching fees of up to $via a Reward Card (less travalue provided at the point of sale) after online registration and new phone activation Customers must complete a buyback or traof their current working phone in good condition, wait for their final bill and then register for the Contract Buyout Eligible switching fees include Early Termination or Equipment installment balance Taxes, surcharges, service plan charges, usage charges and late payment fees are not included The Reward Card will arrive days after registration has been approved and customer's new phone line must be active a minimum of days before registration will be approved Further information can be viewed on www.sprint.com/joinsprint We spoke with Mr [redacted] on April 27, and advised that we have no record of him applying for the buyout promotional gift cards per the program requirements, although he notes that he didBased on this, we have requested that Mr [redacted] provide a copy of his final bill from his previous wireless provider reflecting any applicable charges for cancellation and Sprint will review the matter further at that timeHe indicated that he understood and will retrieve a copy and provide it at his convenience We regret any inconvenience that these matters may have caused If we can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Account xxxxx [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that he was dissatisfied with his initial account swith Sprint and upfront cost requirements for a new deviceAdditionally, he experienced an issue with his online account profile sdue to a compatibility issue with his Outlook e-mail addressFurther, he was dissatisfied with not being able to talk and access the internet while utilizing network servicesAs a result, he requested to upgrade to a new iPhone device with no upfront costs Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease We spoke with Mr [redacted] on June 27, 2017, and provided the above information Additionally, we informed him that there is no network error present as we do not support or promote the ability to utilize web access while engaged in an active phone call Further, we confirmed that Mr [redacted] had already worked with our Care group to address his sprint.com profile concernsHe verified that they have changed the associated e-mail address per his request and his online access is now complete As a courtesy to Mr [redacted] , we have provided a one-time account concession credit of $for his inconvenienceMr [redacted] confirmed satisfaction with this resolution We regret any inconvenience that these matters may have caused If I can be of further assistance with this matter, Mr [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

July 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with the level of service he received while attempting to resolve a billing dispute Mr [redacted] stated that his monthly Sprint billing is higher than quoted when he established services with us at one of our authorized retail locations Mr [redacted] stated that we offered and he accepted a promotional price plan of lines of service for $ He further stated that we are charging his Sprint account for two iPhone devices that he obtained as part of a recent buy-one-get-one-free (BOGO) promotional offer Mr [redacted] also stated that he his plan included international roaming while in Mexico; however, he received charges totaling $for data use in MexicoAdditionally, Mr [redacted] stated that he was offered $reward cards for each new line of service but his registration request was denied Mr [redacted] requested that we apply credits to offset one of his iPhone device charges, waive the international roaming charges, and honor the original promotions as noted We confirmed that for a limited time Sprint offered customer’s the option of purchasing an Apple iPhone and receiving service credits to offset the monthly lease charges for a second Apple iPhone upon meeting specific criteriaPlease allow up to three billing cycles for service credits to begin During our initial conversation with Mr [redacted] on July 17, 2017, we explained the above-noted informationOur records reflect that Mr [redacted] purchased his qualifying devices when he activated two new lines of service on March 31, Based on the promotional price plan selected at the time of activation, Mr [redacted] did not meet the specific criteria to receive the above-mentioned service credits Although we were unable to identify any Sprint error, as a gesture of goodwill and in an effort to reach an amicable resolution, we offered to apply credits totaling $to be applied quarterly through September Sprint Open World, which expired April 2017, previously offered customer free calling, texting, and 1GB of data when traveling in Canada, Mexico, and most other countries across Latin America Our records reflect that Mr [redacted] subscribes to Sprint Open World as of March 31, 2017; however, Mr [redacted] used 11.7GB of additional data between March and April 30, 2017, while traveling in Mexico Although the charges are valid, as a courtesy we applied service credits totaling $to offset those charges For a limited time, Sprint offered customers a $Visa prepaid reward card for adding a new line of service Customers must register within days from account activation Our records reflect that Mr [redacted] registered his lines of service; however, due to the timing of both the referrer and the referee his request expired During our follow up conversation with Mr [redacted] on July 20, 2017, although we were unable to identify any Sprint error, his request for two $Visa prepaid reward cards has been approved Please allow days for processing and delivery Accounts must remain in good standing during processing Mr [redacted] confirmed that his issues have been addressed and resolved to his satisfaction We appreciate Mr [redacted] ’s taking time to provide details of his experiences with our retail and Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused If Mr [redacted] requires additional assistance with these concerns, he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

August 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with being assessed monthly charges for device accessories that were presented to her as free of chargeMs [redacted] requested that we provide a refund for those accessories We regret any misunderstanding that may have occurred regarding Ms [redacted] ’s Sprint referenced charges However, we are unable to identify any billing error associated with her Sprint account based on her chosen equipment, rate plan, and other account options We spoke with Ms [redacted] on August 1, 2017, and explained that we have no record of any promotion that would have provided free accessories at the time of her referenced retail interaction in March As such, we advised that we would forward her information to the management team of the retail location where her device upgrade took place for additional review and assistance and to follow up with her promptly We contacted Ms [redacted] again later the same day and informed her that, unfortunately, the retail management team was also unable to identify any promotions such as she described However, as a one-time courtesy, we applied a credit of $to her Sprint account to offset the disputed accessory charges in full and cancelled the corresponding installment billing agreement for the accessories to prevent further charges Ms [redacted] indicated her satisfaction with our resolution We regret any inconvenience this issue may have caused Ms [redacted] If we can be of further assistance with her reported concerns, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

This complaint has been resolved Thank you

August 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] cited his dissatisfaction with the level of customer service received from our representatives during his attempts to resolve network concerns Mr [redacted] also noted that he was given incorrect pricing information when he inquired about canceling service with Sprint He stated he was quoted a cancelation amount of $717.97; however, he received an invoice totaling $ Mr [redacted] requested that he be assessed the quoted amount as he was not advised of additional fees We appreciate Mr [redacted] ’s taking time to provide details of his experiences with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial teams for further review We regret that coverage in Mr [redacted] ’s home service area has fell short of his wireless communication needs or expectations We constantly monitor our network for service- and capacity-related issues and work diligently to address any concerns we identify or are brought to our attention by our customers The specific network coverage depends on the radio transmissions your device can pick up and services chosen Because Mr [redacted] elected to cancel his service, we are unable to fully address his network concerns Mr [redacted] entered into a lease agreement for his Samsung device on April 29, Effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit [redacted] We regret any miscommunication or misunderstanding that may have occurred regarding Mr [redacted] ’s referenced billing concerns Mr [redacted] was contacted by a member of our escalation team on July 25, and advised that the additional fees were assessed because the terms of the lease requiring the device be returned to Sprint upon canceling were not met During that conversation, Mr [redacted] confirmed that he is no longer in possession of the device in question As a courtesy, the escalation specialist applied an adjustment of $to Mr [redacted] ’s account balance to offset assessed partial month charges, brining his account balance to $ Because we have on file, Mr [redacted] ’s signed acknowledgement and acceptance of the terms of the lease agreement and as a result of the non-returned device, we deem all assessed charges are valid and respectfully decline Mr [redacted] ’s request to remove additional charges We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance related to this concern, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana T Executive Services Analyst