Sprint Corporation

August 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] , submitted on July 27, We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr [redacted] ’s concerns, he states that he changed carriers in May and returned his leased iPhone to his local storeHe states that he received a collection notice from Sprint in June stating that there is a balance due on the accountHe further states that he contacted Sprint and was advised that the equipment had not been received, and he is responsible for the billed chargesMr [redacted] is requesting that the equipment charges be credited to his account and for the balance to be removed from his credit report We spoke with Mr [redacted] on August and 23, 2017, regarding his concernsAfter account review, our office confirmed that we received the iPhone device back in our warehouse on May 10, Based on our findings, we applied a credit of $for leased device purchase cost of the iPhone The current balance on the account is $As a means to a means to an amicable resolution and to bring closure to his concerns, our office sent an RMA kit to the address on file for the airave on line ending in ***We advised that he will receive it in to business daysFurthermore, we set the line to cancel effective September 7, 2017, which is the end of the billing cycleMr [redacted] understands that the past due balance will still incur late fees We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToyaPLaToya PExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory to me. Sprint's marketing to customers offering coverage of termination fees does not clearly state that if you trade in your phone the value will be deducted from the termination fees and this was never mentioned by any representative until after I terminated with Verizon. (I spoke with several reps on the phone to place my switch order). Had I known this I would have kept my old phone and sold it privately; avoiding having that value of the phone deducted from the termination reimbursement. Also, Sprint did not factor in the $50+ taxes directly charged to the $290 termination fee.Over a 6 week period I spent well over 12 hours on the phone with various departments trying to resolve multiple issues and only got full closure because I contacted the BBB. No compensation has been offered for the income cost during these hours.My experience with Sprint has been awful and deceptive. Although the plan pricing is very competitive it will take me 6 months to recoup the out of pocket costs related to switching to a new carrier. I wish I never transferred and will caution every person I know against it. Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I read sprints last message giving me days to pay....or else This is not a satisfactory response Either way I logged into sprintI am only allowed to pay the amount in full which still shows $This is the continued worst experience I have had with a business It continues to haunt me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: We were never given a fair chance to pay our balance before it went to collectionsIt is very "strange" how the creditors were able to get in contact with us, but not sprintSecondly, when I called to reinstate the phone, we were told it would be for 24hours and the phone would turn back offWe were not advised that it would restart the once cancelled installment plans on the phonesAll Sprint has to say is "We don't have records of the calls." Maybe you should record calls so you can give your members correct and complete information Regards, [redacted]

February 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry filed by Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Mr***’s complaint, he states he has not received the prepaid reward cards he was promised as reimbursement of the cancellation fees from his former carrier Mr [redacted] advised that the retail store promised to process them, but they were never received We regret any misunderstanding that may have occurred regarding Sprint’s buyout promotion In order for the prepaid cards to be awarded, the ported lines must be registered online at www.sprint.com/jointoday In addition, the final billing from the other carrier must also be uploaded and submitted to Sprint for verification and approval Our records indicate that neither of Mr***’s ported lines ending [redacted] and [redacted] were registered for the aforementioned promotion However, we were able to speak with Mr [redacted] and obtain a copy of his final bill As a result, the reward cards were processed and approved totaling $and will be mailed separately in increments of $113, $212, and $ Mr [redacted] should receive the first two cards by March 1, 2017, and the third card will be received shortly thereafter We have communicated these findings to Mr***, and he is satisfied with the actions taken We thank Mr [redacted] for choosing Sprint If he needs further assistance with this matter, I can be reached toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

April 12, Consumer Specialist Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] S [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry submitted by Mr [redacted] S [redacted] on behalf of Mr [redacted] submitted March 20, We appreciate the opportunity to address her account concerns According to the information provided, Mr [redacted] stated that he had an unfavorable customer experience while attempting to address his billing concernsMr [redacted] further stated that he received a promotional rate plan offer of $per month for five lines of services as well as $per line for the additional lines However, Sprint has not honored the promotional offer Therefore, Mr [redacted] requested that Sprint review this matter and adjust his account accordingly In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, would inherently result in invoice balance changes According to our records, on February 1, 2017, Mr [redacted] contacted our Customer Care group regarding our Unlimited Freedom promotional offer For a limited time, Customers received Unlimited Freedom Plan Lines 3-Free with active enrollment Sprint’s Automatic Payment program when adding a new account with at least one port-in Unfortunately, Mr [redacted] ’s account is not eligible for the promotional price plan at that time We spoke with Mr [redacted] on April 10, 2017, and relayed the information to him We regret any misunderstanding that may have occurred related to Mr [redacted] ’s eligibility for the promotional rate plan, and therefore, Sprint has agreed to apply a one-time adjustment of $to his account to offset a portion of the monthly balance Mr [redacted] has accepted our offer and is satisfied in Sprint’s effort to address his concern We appreciate Mr [redacted] for taking time to provide details of his experience with our Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that this matter may have caused Mr [redacted] If I can be of further assistance with this matter, Mr [redacted] can contact the Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday through Friday, between a.mand p.m., Eastern Time Sincerely, /s/ Romualdo F Romualdo FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, my issue was time sensitive as Sprint's failure originally left me without a phoneI would like it noted that Sprint seemed to drag their feet in contacting me and resolving my issueAlso, in Sprint's response they stated that I cancelled my service days into my billing cycle I had actually cancelled it days prior to that which should have resulted in a larger refund Sprint does not show that I asked for my service to be cancelled during call however and is charging me for the extra daysI am beyond sick of dealing with their terrible customer service and at this point am satisfied enough to just let this goMy account is at a zero balance and I have received my refund from them Thank you for your assistance in this matter Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is still unsatisfactory to us but we know that Sprint is not willing to stand by their ads, commercials for a free phone if you buy a phone. The ads are still being aired in like fashion but again, we know they get to do it and get away with false advertising so we are done with this situation. Thank you for all your help and hopefully others will see and know this is NOT the way the ads are being lived up to. Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Once again, Sprint is relaying the incorrect information From the representatives to Mr***, to [redacted] D., none of them seem to remember the information they are giving out or what they are promising to their customers I have been dealing with all of this since February and I cannot believe that a business would put their paying customer through so much hassle, all because they provided the incorrect information in the first place [redacted] Dsaid that she offered me the $credit (that I was initially promised by Mr [redacted] for my inconvenience and never received) and that I declined She failed to mention that she offered me this $if I agreed to saying that the case was resolved I do not appreciate being bullied or bribed and if I could report her to someone, I would She also said that I confirmed that I received the $credit, which is not true In my last response, I stated that I only received $and I have all of the messages from Sprint to prove it I actually laughed out loud when I read [redacted] Dsuggest I sign up for Auto Pay to save $a monthThat is insulting - You much be crazy if you think I am going to give Sprint my information to automatically take out whatever they want every month, since the bill is never what I am told I can only imagine how easy it must be to get a refund in that situation It is clear to me that Sprint does not care about their customers or whether they are satisfied; they only care about making money or rather stealing money They should be brought up on fraud charges as judging from all of the complaints on the internet, I am not the only one who is dealing with this situation They changed my plan without my consent and then told me not to worry because it would be cheaper, which was a total lie as it is not cheaper than what I was initially told Maybe Sprint should take all of the money they steal from their customers and train their employees so they ALL have the SAME and CORRECT information It is more than a little frustrating to get different information every time you call with the same question I don't ever see this being resolved as Sprint is unwilling to make good on what they promised That being said, Sprint should let me out of my contract with out any fees or penalties and waive any pending charges on my account as that is the least they could do after all of the stress and anxiety these bills have caused me and for all of the time I have wasted trying to handle this as well as all of the time away from my family due to the overtime I had to work to pay all of these extra charges Sprint doesn't care how much of a hardship they cause their customers, but as I mentioned in my initial complaint, I can't afford a monthly bill that high which is why I NEVER agreed to it Regards, [redacted]

May 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers concerns to our attention According to the information provided, Ms [redacted] stated that when she acquired service with Sprint, she was presented with a promotion that offered a monthly service credit of $for each of the three LG Stylo devices that she purchased via 24-month Installment Billing (IB) Agreements She states that upon receipt her bill the expected service credits were not received Ms [redacted] states that although she has contacted the store where she purchased service, the issue has not been resolved Ms [redacted] is requesting account credit to offset the monthly installments for the devices We reviewed Ms***’s account and determined that the purchase of the devices was outside of the time frame for the Free LG Stylo promotional offer, therefore the credit will not award to the account systematicallyDue to any misunderstanding and as a one-time courtesy, we have applied service credits totaling $to Ms***’s account to offset the device installments that will bill to the account throughout the 24-month Installment Billing Agreements We spoke with Ms [redacted] on May 2, 2017, and explained the above We also advised that her next invoice will include a service credit balance Ms [redacted] states that these actions have resolved her complaint Although Ms***’s account reflects a credit balance for service, she is required to remit payment of $per month for the device installments as the credits applied will apply only to service and not equipment Currently, the account has a service credit balance of $233.06; however a payment of $is required for the past due equipment balance If we can be of further assistance, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext *** I am available Monday through Friday between 7:a.mand 5:p.m., Central Standard Time Sincerely, Leland [redacted] *Executive Services Analyst

December 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr [redacted] stated that based on television advertisements for a promotion offer to buy one get one free Galaxy S7, he made the decision to open an account with Sprint He stated that he visited a retail location and to lease his devices, however, when he received his first invoice, it did not reflect the buy one get one free offer He stated he returned to the point of sale, and was advised that the promotion had ended when he purchased the devices He is requesting to return the devices and cancel his service Our Marketing Department works diligently to ensure that our website, brochures and marketing materials are accurate and contain the information that will allow customers to make informed decisions regarding Sprint service We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We spoke to Mr [redacted] ***’s, an authorized user on the account, on December 15, 2016, and provided him with the above-referenced information We apologized for any misunderstanding that may have occurred at the point of sale In an effort to reach an amicable resolution, a lump sum credit in the amount of $was applied to his account on December 20, This is equal to the retail cost of one of the Samsung Galaxy S7’s We regret any inconvenience this matter may have caused If we can be of further assistance with this concern, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-fee at ###-###-####, extension *** I am available Monday through Friday between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

March 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] P [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] P [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of service received from our Retail and Customer Care representatives related to her refund requestMs [redacted] stated that she purchased and returned a Samsung device on February 2, 2016, and was to receive a refund for $down-paymentAfter numerous interactions with the Sprint retail location and Customer Care, she still has not received her refundShe requested that we process her $refund We appreciate Ms [redacted] taking the time to provide us with the details of her experience with her local Sprint retailer and our Customer Care departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any misinformation/misunderstanding that may have occurred related to Ms [redacted] ’s refund requestPer our account records, Ms [redacted] activated telephone (xxx) xxx- [redacted] on February 2, 2016, and canceled the line the same dayOur research into her refund request identified that the payment for $was authorized on February 2, 2016, but released to her the same day During our discussion with Ms [redacted] on March 16, 2016, we advised her of the above informationWe explained that at the time of purchase the $was authorized, and that money was on hold with her banking institutionHowever, because she canceled/returned the product the same day, that this canceled the sales transaction and the payment was released back to her the same dayMs [redacted] confirmed this information by reviewing her financial records We regret any inconvenience that this matter may have causedIf we can be of further assistance related to this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] submitted on June 19, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] ’s stated that she had an unfavorable customer service experience while attempting to address her account concernMs [redacted] stated that she has made a payment on her account and requested proof of payment However, Ms [redacted] was unsuccessful in obtaining this information Therefore, Ms [redacted] requested that Sprint review this matter and provide her with an amicable resolution Sprint has reviewed Ms [redacted] ’s complaint According to our records, on June 19, 2017, Ms [redacted] remitted a payment of $to satisfy her account balance via Sprint.com on-line servicesThe payment appears on her June billing statement We spoke with Ms [redacted] on July 3, 2017, and relayed the aforementioned information to her In addition, we informed Ms [redacted] that her account is currently active with lines of service Ms [redacted] has expressed her understanding and satisfaction in Sprint effort to address her concern We appreciate Ms [redacted] taking the time to provide us with her feedback regarding our Customer Care group We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and that her concerns have been forwarded to the appropriate managerial staff for review If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, Romualdo F Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: They always charged me for 3 devices, and I only had 2 iPhones. They always insisted I had 3 until they realized that the 3rd device was the hot spot device that I supposedly got for free but they were charging for it, that proves that they don't even know what they are doing and lack organization skills. They just bill people not knowing what they are billing for. I know other people that had similar situations with Sprint, I can get the names of all the people that are unhappy with Sprint and we can initiate a campaign to make the public aware (I am a Journalist). They need to get their staff organized. They also must remove me from collections or I will make sure I will publish their shady ways with customers all over the internet. Regards, [redacted]

June 22, 2017 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: RevDex.com Case— [redacted] Sprint Account XXXXX***, [redacted] Sprint Case— [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms. [redacted] ***. We appreciate your assistance in once again bringing our customers’ concerns to our attention. According to the information provided, Ms. [redacted] stated that she was offered a promotion to upgrade her device and receive 50 percent off of her monthly lease charge. Ms. [redacted] stated that she has not received the full 50 percent off credit. During our conversation with Ms. [redacted] on June 21, 2017, we advised her that the 50 percent off iPhone promotion was targeted to customers upgrading to an iPhone 7 32 GB device by offering a monthly credit of $13.59 for the duration of the lease agreement. Ms. [redacted] selected the iPhone 7 Plus 32 GB device and as such, Ms. ***’s monthly lease charge is higher and not eligible for the full 50 percent off promotion. Going forward, Ms. [redacted] will see the promotional credit of $13.59 applied to her invoice each month. Additionally, credits totaling $95.13 were applied to Ms. ***’s account to offset the promotional credit of $13.59 for the previous seven months invoices. We appreciate Ms. [redacted] for taking the time to provide us with the details of her experience with our Customer Service team. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value Ms. ***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review. If Ms. [redacted] has any further questions regarding this matter, she can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext. ***. I am available Monday through Friday from 9 a.m. to 5 p.m., Central Time. Sincerely, Kala C Executive Services Analyst June 22, 2017 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: RevDex.com Case— [redacted] Sprint Account XXXXX***, [redacted] Sprint Case— [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms. [redacted] ***. We appreciate your assistance in once again bringing our customers’ concerns to our attention. According to the information provided, Ms. [redacted] stated that she was offered a promotion to upgrade her device and receive 50 percent off of her monthly lease charge. Ms. [redacted] stated that she has not received the full 50 percent off credit. During our conversation with Ms. [redacted] on June 21, 2017, we advised her that the 50 percent off iPhone promotion was targeted to customers upgrading to an iPhone 7 32 GB device by offering a monthly credit of $13.59 for the duration of the lease agreement. Ms. [redacted] selected the iPhone 7 Plus 32 GB device and as such, Ms. ***’s monthly lease charge is higher and not eligible for the full 50 percent off promotion. Going forward, Ms. [redacted] will see the promotional credit of $13.59 applied to her invoice each month. Additionally, credits totaling $95.13 were applied to Ms. ***’s account to offset the promotional credit of $13.59 for the previous seven months invoices. We appreciate Ms. [redacted] for taking the time to provide us with the details of her experience with our Customer Service team. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value Ms. ***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review. If Ms. [redacted] has any further questions regarding this matter, she can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext. ***. I am available Monday through Friday from 9 a.m. to 5 p.m., Central Time. Sincerely, Kala C Executive Services Analyst

September 26, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his filing, Mr [redacted] advised that a previous authorized end-user on his Sprint account made service changes that led to unexpected charges reflected on his recent invoice Mr [redacted] acknowledged that he provided his Sprint account security PIN to that individual but indicated that he was not aware of the changes until they were billed to him He stated that he has changed his PIN to prevent further issues of this nature and requested that we assist with the referenced charges We regret any misunderstanding that may have occurred regarding Mr [redacted] ’s Sprint charges However, we have been unable to identify any error associated with his account based on his chosen rate plan, equipment, and other account options including the recent porting of the referenced mobile number from our network to another service provider Our records reflect that we received valid port-out requests for Mr [redacted] ’s noted mobile number on July and 29, 2017, and that the port was successfully completed on April 21, 2017, thereby cancelling the corresponding line of Sprint service As a result of that action occurring prior to the satisfaction of the equipment lease associated with that line of service, we assessed early lease cancellation charge of $and Device Purchase Option charges of $176, plus applicable taxes, to Mr [redacted] ’s Sprint account, pursuant to the terms of the lease agreement While we regret that Mr [redacted] ’s authorized end-user may not have informed him of the planned changes to his account, our Terms and Conditions outline that the named account holder is responsible for all charges incurred by end users Additionally, Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account As noted above, our records reflect that the port activity that led to Mr [redacted] ’s disputed billing was completed only after validating that proper account security information was provided to us During our conversation with Mr [redacted] on September 22, 2017, we explained the details outlined above We offered to credit the $Device Purchase Option charge if the leased device associated with the terminated line of service is returned to us in good working condition Mr [redacted] advised that the device is being used on another mobile number on his account and, therefore, cannot be returned to us for credit We then informed him that, regrettably, he will be responsible for the disputed charges because he provided his account security information to the end userMr [redacted] indicated his understanding of our response We regret any inconvenience Mr [redacted] may have experienced as a result of this matter If we can be of further assistance with this concern, he can contact me by calling our department toll-free at ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] *Executive Services Analyst

June 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry of Mr [redacted] filed on behalf of Sprint account holder Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Mr [redacted] ’s complaint, his Samsung Galaxy Note device is exhibiting intermittent microphone failure and he is seeking a replacement device We regret any inconvenience this matter may have caused Mr [redacted] We spoke with Ms [redacted] , and based on the information she provided, we referred her to the local Sprint Service and Repair center for assistance as the phone must be evaluated and tested by a Sprint certified technician The service and repair technician will be able to determine the service and device replacement options at that time Ms [redacted] advised she will make an appointment to visit the local store and if she has further concerns in this matter, she will contact our office for assistance We thank the [redacted] s for being valued Sprint customers If they have any further questions, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

July 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX***, [redacted] [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] *** We appreciate the opportunity to address her concerns In her inquiry, Ms [redacted] advised that, due to no data service at her home address, she canceled her Sprint services within our 14-day Satisfaction Guarantee period and returned her devices to one of our retail locations where she was required to pay restocking fees of $per device Additionally, Ms [redacted] advised that, after cancelling her service, we withdrew $from her bank account, resulting in overdraft fees She requested that we provide a refund of those amounts We attempted to reach Ms [redacted] via e-mail and telephone on July 18, 21, and 22, We also mailed a letter to her at her address on file on July 24, 2017, requesting that she contact us regarding this inquiry Unfortunately, we have not received a response Although we were unable to speak with Ms [redacted] directly regarding her reported concerns, our records reflect that we processed a refund of $to her on June 27, As such, we believe that her reported concerns may have already been fully addressed We regret any inconvenience these matters may have caused Ms*** If she needs further assistance with these concerns, she can contact me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

December 26, [redacted] Revdex.com Serving Greater Kansas CityWard ParkwayKansas City, MO Re: [redacted] Revdex.com File # [redacted] Sprint Nextel Account # XXXXXX Sprint Nextel Case # [redacted] Dear Ms [redacted] : We appreciate your assistance in bringing our customer’s concerns to our attention Mr [redacted] ’s filing expressed his dissatisfaction that he has not received a $promotional poVisa card per line of service for his Framily referral lines of service According to Mr [redacted] , he was advised that he would receive a $promotional poVisa card per line of service for his Framily referral lines of service Mr [redacted] is requesting that Sprint provide honor the $promotional poVisa card offer Sprint has reviewed Mr [redacted] ’s complaint and notes that we are unable to confirm that he was offered a $promotional poVisa card per line of service for his Framily referral lines of service Our records reflect that customers were required to register online at sprint.com/Framilyreferral to receive their $Visa Prepaid Card In December 2014, Sprint contacted Mr [redacted] at the phone number provided in his complaint, (954) 864- Mr [redacted] was unable to provide Sprint with any proof that the promotion was offered to him at his time of purchase In addition, Mr [redacted] stated that he did not register to receive the promotional offer Sprint respectfully denies Mr [redacted] ’s request that we provide him with a $promotional poVisa card We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and that his concerns have been forwarded to the appropriate managerial staff for further review Sprint regrets any inconvenience this matter may have caused Mr [redacted] If I can be of further assistance, you may contact me directly by calling ###-###-####, Monday through Friday, between 8:a.mand 4:p.m., Eastern Time Sincerely, /s/ [redacted] L [redacted] L Executive & Regulatory Service ###-###-#### c: [redacted]

June 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal to our response to the complaint of Ms [redacted] , regarding our previous response dated May 16, The original complaint was served on Sprint on April 26, We regret the circumstances that led Ms [redacted] to contact your office againWe appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] expressed her continued dissatisfaction with the inability to receive a total credit of $to her account offered by Sprint on February 18, 2017, as incentive to maintain Sprint as her wireless service providerMs [redacted] stated that she has not received credits in the amount of $as agreed on February 16, and as stated in our previous response dated May 16, Ms [redacted] has requested a copy of her billing statement which reflects the aforementioned credits; otherwise, she asserts that no credit was applied as our records reflectMs [redacted] requested that Sprint review these matters, and provide her with a copy of our records which reflect a credit in the amount agreed or adjust her account accordingly Based on our review, Sprint confirmed on February 18, 2017, that Ms [redacted] was offered adjustments for the remaining Lease cancellation charges totaling $for the respective Lease Agreements associated with phone numbers ending in [redacted] and [redacted] contingent upon her remitting payment for the Lease Device Purchase Amount charges of $282.30, in order to own the associated equipment Subsequently, Ms [redacted] ’s remitted a payment of $to Sprint and her respective Lease Agreements associated with phone numbers ending in [redacted] and ***, which were cancelled on February 26, Consequently, immediate charges were accrued in the amount of $toward the remaining Lease cancellation charges for the respective Lease Agreements associated with phone numbers ending in [redacted] and [redacted] on February 26, Also On February 26, 2017, we applied an account adjustment against the unbilled Lease cancellation charges balance in the amount of $and the Lease Device Purchase Amount charge in the amount of $associated with the Lease Agreement for phone number ending in ***In addition, an adjustment of $was applied to the account to offset a portion of the unbilled Lease balance associated with the Lease Agreement for phone number ending in ***The total amount of adjustments for the aforementioned charges applied to Ms [redacted] ’s account on February 26, was $Since the above charges and subsequent credits were applied immediately, they do not reflect on her billing statement We spoke with Ms [redacted] on June 16, to discuss her concern in detail and relay the aforementioned informationDuring our conversation, we confirmed that Ms [redacted] was provided the promised adjustments on February 26, 2017; furthermore, she has received an additional adjustment in the amount of $on May 2, as stated in her filing, which should reflect on her June invoiceAs a result, we respectfully decline Ms [redacted] ’s request for further credit Ms [redacted] advised that she remains dissatisfied and will continue to do so until we can provide a billing statement reflecting the adjustments offered on February 18, in the amount of $We apologized for any inconvenience and attempted to explain that due to the charges occurring and being adjusted in the same billing cycle, the adjustments would not be reflected on a billing statementAlthough Ms [redacted] may disagree with our findings, we are confident that her concerns have been fully addressed and resolved to the best of our abilityConsequently, all further inquiries regarding this matter will be met with the same response We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time Sincerely, David H Executive Services Analyst