Sprint Corporation

September 5, 2017 RevDex.com8080 Ward Parkway, Suite 401Kansas City, MO 64114 Re: BBB Complaint [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To... Whom It May Concern: The inquiry referenced above has been forwarded for our review. We appreciate your assistance in bringing our customers’ concerns to our attention. In his correspondence, Mr. [redacted] stated that he visited one of our retail stores due to issues he was experiencing with his device. He stated that during his visit the retail store representative dropped his phone and cracked the screen on his device. He stated that he was advised that he would have to file a claim with Asurion, the Total Equipment Protection (TEP) service provider due to having previous damage to the device. Mr. [redacted] stated that the device did not have a cracked screen prior to his visit and as a result, he would like for us to upgrade his device at no cost to him. During our discussion with Mr. [redacted] we apologized for any inconvenience he may have experienced as a result of this issue. Further, we advised him that based on our retail managements team investigation we could not validate his claim that his device was damaged by one of our retail store employees. We advised Mr. [redacted] that although we did not identify any liability by Sprint, in an effort to resolve his complaint amicably we offered a one-time $100 courtesy credit to his account to offset a portion of the deductible to file a claim with Asurion. Mr. [redacted] declined our offer and we advised him that the offer is valid for 15 days from the date of this response. We appreciate Mr. [redacted] ’s taking the time to provide us with the details of his experience with our Customer Care representatives. We regret that the level of service he received was not indicative of the world-class service we strive to provide. The feedback he provided has been forwarded to the appropriate management staff for further review. We regret any inconvenience this matter may have caused. If we may be of further assistance with this matter, please contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday from 8 a.m. to 5 p.m., Central Time. Sincerely, Tobias T. Executive Services Analyst

April 23, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX8024, [redacted] Sprint Case [redacted] Dear Ms [redacted] : Sprint is in receipt of the above-referenced inquiry filed by [redacted] ***We appreciate your assistance in bringing our customers’ concern to our attentionWe regret that Ms [redacted] has again contacted your offices citing dissatisfaction with our prior response According to the supplemental information provided by your office, Ms [redacted] has again requested a refund for an overpayment received on February 6, During our supplemental conversation with Ms [redacted] on April 22, 2015, we advised that we have processed the refund as requested on April 22, The refund was refunded to Ms***’s payment of record, and she can expect to receive funds from her ban [redacted] in seven to ten business daysFor any future inquiries, Ms [redacted] has been referred to her ban*Ms [redacted] has confirmed that her issues have been addressed and resolved to her satisfaction at this time Although Ms [redacted] may disagree with our findings, we are confident that her concerns have been fully addressed and resolved to the best of our abilityConsequently, all further inquiries regarding this matter will be met with the same response We appreciate Ms [redacted] taking the time to provide us with the details of her experience with Sprint Customer Care RepresentativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We trust this letter responds to your inquiryIf we can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at ###-###-#### or me directly at ###-###-####I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, [redacted] * [redacted] * Executive Services Analyst

June 16, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that although he recently returned his leased device to our retail store, his account was assessed lease accelerated charges Further, he stated that his account was referred to a third-party collectionAs a result, he is requesting that we confirm the return of his devices and credit the lease accelerated charges that were assessed Effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/leaseDuring the upgrade purchase, Mr [redacted] was provided with a clear disclosure of his monthly recurring charges and equipment purchase price, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his electronic service agreement which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of his plan or other monthly charges on Sprint’s part during the activation of his current deviceDuring our conversation with Mr [redacted] on June 6, 2017, we apologized for any inconvenience he may have experienced as a result of this issueFurther, we advised him that our records reflect that on December 10, 2015, he accepted two 21-month lease two iPhone 6s Plus devices Additionally, he agreed to make payments of $and he had the option to purchase the device for $or return the undamaged device at the end of the leaseIf he returns the devices prior to the lease fulfillment date, he is responsible for the remaining monthly lease paymentsWe advised Mr [redacted] that we confirmed the return of both devices and applied a credit of $to offset the end of lease purchase price for each device In addition, we processed a payment for $for the remaining lease payments for both devices As a result, the account is closed and reflects a zero balance In addition, we have contacted the third-party collections agency and requested that further collection efforts on this account be discontinued They will then update the credit bureaus to reflect that the account is paid-in-full Please allow up to days for completion of this process Mr [redacted] will receive a written confirmation letter from them once this has been updated If Mr [redacted] ’s needs further assistance in addressing this matter, we ask that he contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Tobias TExecutive Services Analyst

August 16, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of Mr [redacted] submitted on August 1, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his concerns with remitting two payments of $to his accountTherefore, Mr [redacted] requested a refund for the additional payment remittedHowever, upon receipt of the refund, Mr [redacted] stated that his account was billed an additional $Mr [redacted] requested that Sprint review this matter and adjust his account accordingly Sprint has reviewed Mr [redacted] ’s complaintAccording to our records, Mr [redacted] remitted two payments of $on April 4, as reflected on the April 24, 2016, billing invoiceAdditional research shows a refund of $was approved for the overpayment and mailed to the address on file via USPS on July 18, However, due to an inadvertent error two refunds were processed; therefore, $was applied to the balance due Based on our findings, on August 11, 2016, we applied a credit of $249.80, to offset the additional payment being applied to the account in errorMr [redacted] ’s account currently reflects a zero balance We spoke with Mr [redacted] on August 12, 2016, and relayed the aforementioned information to himMr [redacted] expressed his satisfaction with the resolution providedWe regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 4:p.m., Eastern Time Sincerely, Tracey [redacted] Executive & Regulatory Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Kristy [redacted]

April 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] regarding her Sprint account We appreciate your assistance in bringing our customer’s concerns to our attention In her inquiry, Ms [redacted] reports that she has no service at her home location of [redacted] ** She states that she has called in numerous times about the issue and has gone to a service and repair center several times to get the issue resolved Ms [redacted] is requesting that we allow her to return her two devices and credit the Lease charges on the devices We spoke with Ms [redacted] on April 20, We reviewed her account and confirmed that her home location is not within our coverage areaWe have checked the area and the closest tower to her home location is over miles awayAs a one time courtesy we offered to let Ms [redacted] return her two devices for credit of the Lease Cancellation Charges and End of Lease Purchase Option ChargesUpon receipt of the devices in Sprint’s warehouse, in good condition, using the Return Kit provided, the Lease Cancellation Charges and End of Lease Purchase Option charges will be adjusted This offer will expire on May 14, 2017, the end of the next full billing cycle Ms [redacted] confirmed that these actions have resolved her inquiry We regret any inconvenience that Ms [redacted] may have experienced as a result of this issue If I may be of further assistance, Ms [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-####, ext#### I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland (Bud) JExecutive Services Analyst

December 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr [redacted] suspects that he is a victim of identity theft; and believes that a Sprint account was established with his social security number Mr [redacted] requested that Sprint review this matter, remove the disputed account from his credit report and provide him with compensation Sprint has reviewed Mr [redacted] ’s complaintDuring our conversation with Mr [redacted] on November 28, 2016, we explained that in order to fully investigate this matter a fraud packet is required As such, Sprint is providing Mr [redacted] with a fraud packet to complete and return to our Fraud Management department Upon receipt of the completed fraud packet, a representative of our Fraud Management department will research Mr [redacted] ’s account and respond to him in writing with our findings as soon as possible If fraudulent activity is confirmed, the appropriate credits will be applied to the account and Mr [redacted] will be promptly notified In addition, if applicable, we will request that the credit bureaus remove any negative reporting information regarding this issue It may take up to days for the credit bureaus to complete this process Should Mr [redacted] have any additional questions or concerns pertaining to this matter, we urge him to contact the undersigned directly at the phone number noted belowWe regret any inconvenience this matter may have caused If Mr [redacted] still requires assistance with this matter, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Jennifer F Jennifer FExecutive Services Analyst

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed dissatisfaction with the level of customer service that he received from our retail care representative He stated he went to one of our stores on May 24, 2017, and the representative was not helpful with the device he purchased As a result, Mr [redacted] is requesting that we apply $credit to his account for poor customer service We emailed Mr [redacted] , as we were unable to contact him, and we offered to reach out to the manager of our store for further assistance On June 7, 2017, the store manager advised us she reached out to Mr [redacted] , apologized for the inconvenience and invited him to come back to the store, and she will personally go over how to operate the deviceMr [redacted] expressed his satisfaction with the resolution We regret any frustration this matter may have caused, but are pleased that we were able to resolve Mr [redacted] ’s issue satisfactorily If we can be of further assistance regarding this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Kelly [redacted]

May 11, Revdex.com [redacted] Kansas City, MO Re: Revdex.com File # [redacted] , [redacted] Sprint Account: XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 26, We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] filing expressed her dissatisfaction with monthly equipment rental charge assessed to phone line ending in ***Ms [redacted] requested that Sprint review her account and take the appropriate action Sprint has reviewed Ms [redacted] ’s complaintAccording to our records, on March 31, 2015, Ms [redacted] established phone line ending in [redacted] by activating a device via Sprint’s Leasing programSprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Upon further review, we confirmed that Ms [redacted] did not tuher leased device or remit a payment for the Lease Purchase Amount option, in accordance with the terms of her 12-month Lease AgreementAs a result, her account was assessed a $monthly equipment rental charge, as reflected on the April through April billing statementsTo bring closure to this matter, on May 3, Sprint cancelled the Lease Agreement associated with phone line ending in [redacted] and applied adjustments totaling $to the account to offset the monthly equipment rental charge, as reflected on the aforementioned billing statements We spoke with Ms [redacted] on May 9, 2017, and relayed the aforementioned informationShe was also informed because the charges are valid; we are unable to issue her a refund for the credit balance on her Sprint accountDuring the conversation, Ms [redacted] acknowledged her understanding of the information provided We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Hakima W Hakima W Executive Analyst

September 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , Gardenia [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsGardenia [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’s inquiry, she expressed her dissatisfaction with her inability to terminate her referenced line of Sprint service during two separate interactions with our Customer Care department She requested that we cancel that line of service promptly We regret the circumstances that led to Ms [redacted] ’s decision to terminate her line of service, as well as any misunderstanding that may have occurred related to her previous attempts to do so Our records reflect that Ms [redacted] contacted our Customer Care department on September 9, 2017, to report the device associated with her referenced line of service as lost/stolen and opted to cancel the line Pursuant to our terms and Conditions of Services, her mobile number was set to cancel at the end of her then-current billing cycle, September 25, We have no record of any previous cancellation request from Ms [redacted] and are unable to identify any error on the part of Sprint related to this matter We spoke with Ms [redacted] on September 19, 2017, and explained the information outlined above Ms [redacted] indicated her satisfaction with our response We regret any inconvenience Ms [redacted] may have experienced as a result of this matter, as well as the loss of her business If we can be of further assistance with this concern, Ms [redacted] can contact me directly by calling the Sprint Executive and Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I continue to see Sprint charges on my credit report and maintain that no verbal and/or written agreement was made with Sprint’s collection agency and want it removedI will pursue filing a complaint directly with the collection company since Sprint has been unable to resolve this complaint in a satisfactory mannerI filed this complaint with Sprint because my original complaint was against Sprint’s harassing phone calls in an attempt to collect on this debt Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I was not made aware the buyout from Sprint would be cancelled if I cancelled my service. I was advised that I must cancel within a 30 day time frame if I was not completely happy with the service or I would be locked into a year contract. I had problems from the time I ordered Sprint's service. I took many hours worth of steps to correct these steps and only cancelled when it was clear the issues could not be resolved.Sprint also received 4 phones from me and only issued a credit for 3 phones. The phone they didn't credit to my account after they received all 4 phones was the newest, most expensive phone.Costs to move from one carrier to another are exorbitant and were to be covered even if I had to cancel for any reason within the 30 day (trial) period according to the broken english speaking person I originally spoke with when I ordered the phones and switched service. I never received any paperwork or phone bill until I requested a few weeks later. By the time I received any information I had already cancelled the account. Regards, [redacted]

May 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] regarding his Sprint account We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the charges assessed to his account after changing his service plan which were $more than he agreed to He also reported his dissatisfaction with his experience while attempting to get clarification regarding the charges Therefore, he is requesting to of the extra charges removed We spoke with Mr [redacted] and addressed his billing and customer service concerns We confirmed he his service plan was changed two days after his billing cycle began Therefore, his following invoices reflect that partial credits were applied for days worth of charges on his previous service plan and partial charges were assessed for the same days of partial service on the new service plan, totaling $in addition to one full month’s charges of the new service plan As a result, we confirmed that no billing error occurred and the charges are valid Therefore, no credit is due We advised Mr [redacted] that we regret any inconvenience that this matter may have caused and his feedback regarding his experience will be used to improve our services If I may be of further assistance regarding these matters, Mr [redacted] can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

October 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To whom it may concern, The above referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that she was misinformed on her service plan pricing Ms [redacted] stated that she is paying higher than the amount she was quoted at the point of sale As a result, she is requesting that her rate plan be at a lower cost than currently billing We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide In our effort to provide clear communication about features, promotions, and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes After completing a review of Ms***’ Sprint account for services utilized between July and September 2016, we were unable to identify any billing errors The plan is billing as it was set up at the point of saleHowever, in an attempt to amicably resolve her complaint, Sprint has canceled two unused lines of service on Ms***’ account without any further equipment or cancellation chargesThis update has altered her service plan pricing, placing it at an amount that Ms [redacted] has confirmed satisfaction with We regret any inconvenience that these matters may have caused Ms*** If I can be of further assistance, she can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, Extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

January 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , ***, [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] ***, which was forwarded to the Executive & Regulatory Services department for review We appreciate your bringing our customers’ concerns to our attention In the information provided, Mr [redacted] states that he ported from another mobile provider to Sprint, and at the time of activation, he was offered a waiver of the activation fees He indicates that the retail representative informed him that if he paid for the activation fees at the time of activation, after days, the amount paid for the fees would be applied as a credit to his accountMr [redacted] paid $in activation fees, and to date the credit has not reflected on any of his invoices As a result, he is requesting assistance with obtaining the $activation fee credit We partnered with the retail store where Mr [redacted] activated his service, and based on the information provided, our retail store management team applied a $credit to Mr***’s account, effective January 5, 2017, to offset the activation fees We communicated with Mr [redacted] today to inform him of the credit that has been applied to his account, and he is pleased with the resolution and considers the matter fully resolved We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve his account concernsShould there be any additional questions or concerns regarding this matter, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I am still out money. While they did correct another one of their mistakes (for the third time) they continue to send me additional fees and emails asking for more money. All I am looking for is to break even and to hold Sprint accountable for what their agent sold me. I am just looking to get what is right and to bring this to the attention of others so they do not have the same issues as I did. I have spent more time than I want to admit dealing with this company for them to step up and deliver on their promises. I do not think it is fair for them to charge late fees and continue to harass me and my loved ones for additional fees that they have told us repeatedly that were paid in full. All I want is for them to honor what their agent sold my family and I and to have them stop coming after us for more and more money. We are still in the "hole" from this whole fiasco. While they have given us some credit back they are in theory paying us with our own money which is not fair. I am hoping the bureau can step in and help rectify this situation. In addition I hope you give additional merit it to other claims that Sprint is associated with as they are probably charing other customers more than what their agents are selling in the stores. I am not looking for a pay out I am looking for justice. Justice in this sense is in the form of 1)not being charged more than what I owe Sprint, 2)for them to honor the verbal offers their associates are selling in their stores, 3)for them to refund the overpayments that they have already collected from me, and 4)for them to do the right thing which is to stop trying to collect on an account that has now been closed for a third time. I understand that businesses have to make their money as I run my own but I was also raised with a sense of doing right by its customers/patients. It is amazing that a company as esteemed as Sprint would treat its customers and operates this way. If there is anything thing else needed please let me know. I do have documents supporting what they have done to us and I hope someone will hold them accountable for their shady business practices. As Always Thank You for Your Time,Dr. [redacted] R [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I do disagree to the comment that this was not a sprint error as the ETF should not have been applied to a SIM card as stated, but I am happy with the resolution on sprints behalf. Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Thank you Revdex.com for your assistanceI have resolved the matter with ***'s managerI just wanted to follow up by saying that [redacted] Hshould be ashamed of all the lies he has provided to Revdex.comEven he contacted me and acknowledged that a call or calls had been reviewed and they realized that both information was wrongAnd then [redacted] even stated that I had a 15% discountHis manager resolved the matterHowever, if [redacted] doesn't update the resolution provided to Revdex.com then I will play his recording and those of the reps that said the iPhone was free and that I would get 15% employee discount Regards, [redacted]

August 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry submitted by your office on behalf of [redacted] We appreciate your assistance in bringing Ms [redacted] ’s concerns to our attention According to the information provided, Ms [redacted] states that a Sprint account appears on her credit report and she has never had services with Sprint We contacted Ms [redacted] on August 16, 2017, to discuss her concerns in detail At that time we informed Ms [redacted] our Fraud Management group completed an investigation and confirmed fraudulent activity As a result, all necessary adjustments have been applied to negate the balance and the account is closed We also contacted the outside collections agency and advised them to cease all further collection efforts on this account They, in turn, will request that the credit bureaus remove any negative reporting regarding this issue Please allow up to days for completion of this process We regret any inconvenience this matter may have caused Ms [redacted] If additional assistance is required, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst