Sprint Corporation

August 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal to our response to the complaint of [redacted] , regarding our previous response dated July 26, The original complaint was served on Sprint on July 16, We regret the circumstances that led Mr [redacted] to contact your office againWe appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with our prior response regarding an unfavorable customer service experience he had while attempting to address a billing concernIn Mr [redacted] ’s initial filing, he expressed his dissatisfaction with prorated charges reflected on his July billing statement, after he elected to update his price plan in the middle of his billing cycle for services with SprintUpon review of Mr [redacted] ’s follow up filing, he has expressed his concern with Sprint no longer appreciating his businessMr [redacted] requested that Sprint review this matter and reconsider our previously provided resolution and provide him with greater compensation as an amicable resolution Sprint has reviewed Mr [redacted] ’s complaintAs stated in our prior response, we regret any confusion that Mr [redacted] may have experienced regarding the billing dates reflected on his billing statementAs outlined in our Terms and Conditions of Services, monthly service charges are billed one month in advanceIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We spoke with Mr [redacted] on July 17, 2017, to discuss his concern in detail and relayed the aforementioned informationDuring our conversation, we advised Mr [redacted] that as a result of electing to update his price plan from Sprint’s Seasonal Standby plan to Sprint’s GB Better Choice plan with Unlimited Data at 2G speeds on June 24, 2017, there were prorated charges for the remaining billing cycle through July 9, 2017, as well as the customary month in advance reflected on his July billing statementAlthough, Sprint sustains no further credit is due, in order to provide an amicable resolution and closure to this matter, we offered a one time courtesy adjustment in the amount of $10.67, which Mr [redacted] accepted as a satisfactory resolutionMr [redacted] confirmed his understanding with the aforesaid relayed information and that he had no further concern Upon receiving Mr [redacted] ’s follow up filing, we spoke with him July 31, 2017, to further discuss his account concern in detail and reiterated the aforementioned information and resolution, which remains unchangedWhile we regret that Mr [redacted] may view this adjustment as a paltry sum, it was derived from the prorated charges being disputed on his July billing statementSprint appreciates Mr [redacted] ’s business; however, per our Terms and Conditions of Service, Sprint is not required to provide compensation to its customers in an effort to resolve their concerns that are brought to our attention We received a follcall from Mr [redacted] on July 31, 2017, to further discuss his account concernsDuring our conversation, we confirmed that Mr [redacted] had no further questions regarding the validity of the prorated chargesMr [redacted] confirmed his understanding with the information previously relayed to him during our conversation on July 17, 2017; however, he believes the credit offered was inadequate due to the lack of information available to him when he elected to initially place his phone line on Sprint’s Seasonal Standby planWe advised that we sincerely regret any misunderstanding; however, Sprint’s billing practices are conveyed publicly in various resources not limited to but including Sprint.comConsequently, we advised Mr [redacted] that we are prepared to offer an additional one time courtesy adjustment in the amount of $to provide closure to this matterMr [redacted] accepted our offer and confirmed his understandingWe explained that due to his conveyed understanding of Sprint’s billing practices, we are confident that his concerns have been fully addressed and resolved to the best of our abilityConsequently, all further inquiries regarding this matter will be met with the same response We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, David H Executive Services Analyst

April 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: The above referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing Ms [redacted] ’s concern to our attentionAccording to the information provided, Ms [redacted] stated that after multiple attempts she has not received a detailed final copy of her Sprint bill As a result she is requesting to receive a copy of her final bill from Sprint Our records reflect that Ms [redacted] ’s account was automatically canceled when she ported her phone numbers to another carrier on March 20, and a copy of her final invoice was closed on April 13, and mailed to Ms [redacted] ’s billing address on file Upon speaking with Ms [redacted] on April 21, 2017, she confirmed she has received the detailed invoice as requestedBased on this, Sprint has verified that her issue is now addressed and resolved to her satisfaction We regret any inconvenience that this matter may have caused If I can be of further assistance with this matter, Ms [redacted] can reach me by contacting the Executive & Regulatory Services Department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

June 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she is not satisfied with the level of coverage in her home area As a result, Ms [redacted] is requesting that we improve the service coverage in her area Sprint has reviewed Ms [redacted] ’ complaint and notes that, our Engineering department investigated her coverage concerns and confirmed that Sprint provides “best” coverage in the referenced area Additionally, our records reflect that her subscription has substantial usage each month Please note as outlined in our Terms and Conditions of Services, the coverage and quality of services may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures We would note that the nature of wireless signal precludes any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the same We attempted to contact Ms [redacted] at the telephone number provided in her inquiry on May 22, 24, and June 2, 2017, and mailed a letter to the address on file; however, we have not received a response to our contact attempts We look forward to speaking with Ms [redacted] and encourage her to contact us regarding any concerns she may continue to have with her account Ms [redacted] should be advised that in order to discuss the details of her account, she must be able to authenticate her account As a result, we want to advise Ms [redacted] to have her PIN and security information available when she contacts us If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central TimeSincerely, Tobias TExecutive Services Analyst

June 16, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’s complaint, she previously returned two leased devices and is currently awaiting a return kit to return a third device Ms [redacted] indicates that she has not received the return kit for the third device and wants to ensure that it is received and any related charge adjusted Ms [redacted] also advised she had an unfavorable customer service experience while attempting to resolve this matterWe regret any inconvenience this matter may have caused Ms [redacted] We confirmed that the only outstanding leased device is associated with line ending [redacted] under lease [redacted] We sent Ms [redacted] a return kit and she promptly returned the device, which was received on June 14, As a result, we adjusted the pending $Purchase Price Option (PPO) and also refunded the previous two $lease charges since she activated a replacement device on April 27, We appreciate Ms [redacted] for taking time to provide details of her recent customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’s input has been forwarded to the appropriate managerial staff for further reviewWe thank Ms [redacted] for being a valued Sprint customer If she has any further questions, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central TimeSincerely, April [redacted] Executive Services Analyst

May 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] ***, a.k.a [redacted] *** We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Mr [redacted] described his unfavorable customer experience during his recent attempt to resolve a billing dispute at one of our retail locations, advising that his price plan was not changed when he initially requested and that the referenced retail manager declined to correct the ***er without assessing additional charges Mr [redacted] acknowledged that the billing ***er has now been corrected but requested that we provide compensation for his time We regret any possible misunderstanding that may have occurred regarding Mr***’s billing, as well as any delay in bringing that ***er to resolution During our conversation with Mr [redacted] on May 12, 2017, we informed him that we have no record of any price plan change request from him prior to May 10, 2017, as noted in his inquiry As a result, we advised that we are unable to identify any error on the part of Sprint related to his price plan change We also confirmed that his price plan was updated at his request on May 10, 2017, to our Sprint Freedom Plan and that his account was assessed $in prorated price plan charges As outlined in our Terms and Conditions of Services, Sprint does not provide compensation for time spent addressing issues with customers’ accounts However, as a courtesy, we offered a one-time service credit of $to offset the prorated charges assessed during Mr***’s price plan change He accepted that offer, and we applied the credit to his account as agreed That credit will be reflected on his May Sprint invoice Mr [redacted] confirmed that his issues have been addressed and resolved to his satisfaction We appreciate Mr***’s taking time to provide details of his experiences with our retail representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these ***ers may have caused If Mr [redacted] requires additional assistance with these concerns, he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Jason HExecutive Services Associate Analyst JH/lk

April 8, 2016 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: BBB Complaint 11195161, [redacted] Sprint Account xxxxx2968 Sprint Case 2197363 To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] ***, filed... on behalf of the account holder, Jennifer ***. We appreciate your assistance in bringing our customer’s concerns to our attention. According to the information provided, Mr. [redacted] states that they moved outside of the Sprint coverage area and requested a refund for the down payment of $882 with the return of the associated devices. Mr. [redacted] further states that he obtained service with another service provider for coverage within his home, and as an alternative option should they remain with Sprint, he requested that Sprint provide a $30 monthly credit as reimbursement for the associated monthly service charges. Please note that Sprint has simultaneously received a Notice to Intent to Arbitrate regarding this Sprint account. As a result, Sprint is not in a position to respond to issues raised in the complaint; however, his concerns will be addressed accordingly via our arbitration process. We regret any inconvenience that this matter may have caused Mr. and Ms. ***. If I can be of further assistance, Mr. [redacted] can contact me by calling the Executive & Regulatory Services Department toll-free at [redacted] , extension ***. I am available Monday through 7:30 a.m. and 3:30 p.m., Central Time. Sincerely, [redacted] *. Executive Services Analyst

December 8, Revdex.com [redacted] ** [redacted] Re: Revdex.com Complaint [redacted] Account [redacted] , [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she returned a device to Sprint after being mailed a return kit, but was billed for the returned deviceShe is requesting a credit for the returned device After a review of Ms [redacted] ’s account and device tracking information, we verified that Ms [redacted] did return the device per the program requirementsBased on this, we have provided a one-time credit of $to Ms [redacted] ’s account to offset the billed device chargeHer account is now closed with a zero balanceShe verified satisfaction with the resolutionWe regret any inconvenience that these matters may have caused If I can be of further assistance with this matter, Ms [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension #### I am available Monday through Friday, between 7:a.mand 3:p.m., Central TimeSincerely, John CExecutive Services Analyst

February 20, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] Case [redacted] Dear Ms ***: On February 10, 2017, Sprint received an inquiry submitted by your office on behalf of [redacted] According to the information provided, Ms [redacted] is disputing the Airave non-return fees billed to her account, stating that she was not advised to return the Airave devices We appreciate your assistance in bringing Ms [redacted] ’s concerns to our attention According to our Airave terms and conditions of service, the Airave will remain the property of Sprint and it must be returned if the Sprint service in connection with the equipment is discontinued or terminated for any reason Failure to return the equipment within days of cancelation will result in the customer being assessed an Airave non-return fee We regret any inconvenience Ms [redacted] may have experienced as a result of this matter Our records indicate that on February 10, 2017, a credit in the amount of $was applied to the account to offset the disputed Airave non-return fees included on the January invoice in full As a result of this credit, the canceled account reflects a zero balance We regret any inconvenience this matter may have caused Ms [redacted] If additional assistance is required, please contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

January 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx3069, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he fulfilled his lease agreements on his Samsung Galaxy Sand Galaxy Note devices He paid the end of the lease purchase price for the devices Further, he requested to have the devices unlocked to use with a different carrier He stated that although he paid the end of lease purchase price for the devices, we have failed to unlock the device As a result, he is requesting that we unlock his device During our conversation with Mr [redacted] on December 26, 2017, we informed him that unlocking a device is a general term that refers to one or more types of device unlocking Master Subsidy Lock (MSL) unlocking refers to providing a MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network Unlocking also refers to enabling the Subscriber Identity Module (SIM) slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally) Unlocking a device will not necessarily make a device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) Additional information about unlocking may be found at sprint.com/unlock Sprint will unlock a device under the following circumstances: · Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease/installment billing purchase options · The associated account is in good standing · The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked · The device has been active on the Sprint network, currently or in the past, for a minimum of daysWe confirmed that Mr***’s Samsung Galaxy Sand Galaxy Note associated with phone numbers ending and are not eligible for unlocking due to the device are not Domestic SIM Unlock capable Additionally, we advised Mr [redacted] that we must respectfully decline his request to refund the purchase price of the devicesWe appreciate Mr***’s taking the time to provide us with his feedback regarding our customer service representatives We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further reviewIf I may be of further assistance regarding this matter, Mr [redacted] can reach me by calling Sprint Executive & Regulatory Services department toll-free at 1-844-282-extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Tobias T.Executive Services Analyst

March 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account xxxxx***, [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced complaint of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his complaint, Mr [redacted] indicated that he is dissatisfied due to network coverage concernsHe is also dissatisfied with the billing on his Sprint account As a result he is requesting that we negate the balance reflected on his account and address his coverage concerns We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers As stated in our Terms and Condition of Service, coverage is not available everywhere and varies Our coverage maps provide high level estimates of our coverage areas when using services outdoors under optimal conditions Coverage and service speeds are not guaranteed Coverage is subject to change without notice Additional information regarding our services and coverage maps may be viewed on our web site at www.sprint.com Our research into this matter determined that our network serving the area near Mr***’s complaint address was operating within parameters during the time he stated that he experienced poor serviceHowever, we have marked the location for our network engineers to review for possible future enhancements With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes During our conversation with Mr [redacted] on February 28, 2017, we informed him that based on our review of our account records, we have found that the monthly recurring charges and device charges are valid and the disputed charges incurred were not the result of any error on the part of Sprint However, in an attempt to amicably resolve the issue we have offered Mr [redacted] a one-time concession credit of $He has accepted this offer and verified that he will pay the remaining balance on his account in order to bring his account current We regret any inconvenience that these matters may have caused If I can be of further assistance, Mr [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

May 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] submitted on April 21, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that he had an unfavorable customer service experience while attempting to address his billing concerns Specifically, Mr [redacted] has indicated his inability to receive the Buy One, Get One (BOGO) credits that was promised to him upon purchasing his devicesMr [redacted] requested that Sprint review this matter, honor the Buy One, Get One promotional offer and apply an adjustment to his account accordingly Sprint has reviewed Mr [redacted] ’s complaintWe spoke with Mr [redacted] on April 25, 2017, and resolved his concerns to his satisfaction During that conversation, he was informed that on August 14, 2016, upon activating phone lines ending in [redacted] and ***, and purchasing two iPhone 6s Plus devices via Sprint’s Installment Billing program; the purchased equipment was not eligible to receive the monthly credits for the iPhone 6s Buy One, Get One (BOGO) credits since the BOGO promotion for his iPhone 6s Plus devices expired on August 11, Therefore, we were unable to apply the monthly iPhone 6s BOGO promotional credits systematically to his account To satisfactorily resolve this matter, Mr [redacted] accepted an offer of a one-time adjustment of $to his account to offset the monthly installment billing charge associated with the iPhone 6s Plus device on phone line ending in ***, for the months remaining on his 24-month Installment Billing AgreementMr [redacted] acknowledged his understanding of the resolution provided and we applied the adjustment to his account on May 1, 2017, accordingly We appreciate Mr [redacted] for taking the time to provide us with details of his experience with our Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and will utilize this input to improve our training and processes We regret any frustration this matter may have caused Mr [redacted] If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, Hakima W Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] - [redacted]

May 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’ complaint, she was recently notified of an outstanding debt with Sprint due to a collection’s notice she received Ms [redacted] advised that she never received a final bill from Sprint and is requesting that a final bill be immediately sent to her to review before she agrees to pay the debt; otherwise, she is requesting that the debt be forgiven And last, Ms [redacted] states that she had an unfavorable customer experience while attempting to address her billing concerns We have reviewed Ms [redacted] ’ account and dispute in detail Our records indicate that her account was set up with e-billing and the final billing was sent to her electronically; however, it was returned due to an invalid email address Nonetheless, during our conversation with Ms [redacted] , she acknowledged receipt of the copy of her final billing and we discussed the outstanding balance due We explained that the balance included charges for services through the end of the billing period in which she ported her number in accordance with Sprint’s Terms and Conditions of Services Although the final monthly service charges are valid, as a gesture of goodwill, due to the minimal amount of usage, we prorated the final month’s service charges, leaving her with a balance due of $ Ms [redacted] subsequently remitted payment for $16.91, and her account is now in final status with a zero balance We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service department We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’ concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused Ms [redacted] If she has any further questions regarding this matter, I can be reached toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

April 11, Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of *** [redacted] submitted on March 29, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with his attempts to address his billing concernsMr [redacted] further stated that upon activating his account in June 2016, he visited a Sprint Retail Store location and was advised that upon activating his account at the Sprint Retail Store location, he would receive an adjustment of $50, per line of service within days of activationAdditionally, he stated that Sprint advised him that his Activation Fee charges would be waivedAs such, Mr [redacted] requested that Sprint review these matters, apply an adjustment totaling $and adjust his initial Activation Fee charges Sprint has reviewed Mr***’s complaintOur records reflect that on June 9, 2016, the account holder, Mr [redacted] portphone numbers ending in [redacted] and [redacted] and purchased and activated two, iPhone 6s devices via Sprint’s Lease and Buy-One-Get-One (BOGO) promotional programsPlease be advised that effective on September 19, 2014, Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceMore information regarding the Lease program is available at our website, www.sprint.com/lease Furthermore, as per Mr***’s signed Service and Lease Agreements on June 9, 2016, phone numbers ending in [redacted] and [redacted] were enrolled in the iPhone BOGO promotion and 50% competitor planPlease note that the iPhone BOGO promotion was available to new and existing customers that purchased iPhone 6s devices via a new line of service or upgradeCustomers would pay the monthly Lease or Monthly Installment Billing charge on one device and receive a monthly service credit for the second device, based on the length of the selected termOur records reflect that Mr [redacted] was receiving the $BOGO promotional credit as reflected on his billing statements Additionally, please be advised that effective November 20, 2015, customers porting in from select wireless carriers may be eligible to participate in the 50% off competitor planTo participate in the 50% off competitor plan, qualified customers must poa new line of service to Sprint during the promotional period, with non-discounted equipment with a $monthly adjustment, per line upon enrollment in our Automatic Payment programThis special half-off competitor plan pricing includes unlimited talk & text, and Data shares across eligible phones and tablets until December 31, Sprint Mobile Hotspot service contributes to shared data allowance and on-network data overage of $per gigabyteFor more information about Sprint’s 50% off competitor plan promotion, please visit www.sprint.com/halfpriceAs such, his June through March billing statements reflect that his price plan indicated that he was charged for our 50% off competitor plan for $for the shared Data, plus $12.50, per line for unlimited Talk and Text and $for the BOGO leased devices; equaling $76.39, plus taxes, fees and Surcharges We regret any possible misunderstanding that may have occurred related to the activation of Mr***’s account on June 9, However, please be advised that Mr***’s signed Service and Lease Agreements do not reflect a promise or agreement to receive two, $adjustments or waiver of his Activation Fee charges totaling $Based on a review of the aforementioned information, we were unable to confirm any sales related billing errors We spoke with Mr [redacted] on April 11, 2017, and relayed the aforementioned information to himIn an effort to further resolve his account concerns, Sprint applied a one time adjustment totaling $160, to offset a portion of his January through March billing statementsAs such, the adjustment will be reflected on his next billing statementMr [redacted] has expressed his satisfaction regarding the resolution of his account concerns We regret any inconvenience this matter may have caused Mr***If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext####I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive and Regulatory Services Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:i spoke with Jennifer on 7/and explained to her that I received a bill from Sprint but it only showed the amount due and did not show a breakdown of charges She agreed to review a copy of what I received from Sprint it I emailed it to her, which I did directly after our minute phone call She should now have this which clearly shows that what Sprint sent is insufficient I also explained to her that I have now had conversations with several people at Sprint since March and had yet to resolve this or better receive an apology for all the time and stress on this issue It doesn't appear she was listening when I advised her I cannot continue to spend time on calls and emails and I wish for this to be closed It appears that Sprint has advised you they are expediting a bill to me, which is back to where this has been since March.Sprint apparently doesn't care that I was a loyal customer for years and that this has been a nightmare to deal with They apparently choose to continue to harass me over something that is due to their extreme incompetence I even advised her that I felt this was physically impacting me at this point as I have HBP Would you please request that Sprint have all of these complaint responses reviewed by their CEO or the top officer of their billing/ compliance deptI would like for this person to respond to how I've been treated Aside from that response I do not want Sprint contacting me any further which I repeated to Jennifer on 7/19/ Regards, Lori Files

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I do not know how to pay equipment charges if the balance do reflects $And also the total bill was deducted from my credit of $shouldnt the amount deducted be minus the equipment chargesInstructions are unclear Regards, Jonathan P***

July 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] S [redacted] Sprint account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] *** We appreciate having the opportunity to address her concerns In Ms***’ inquiry, she advised that some calls to her Sprint mobile number go to voicemail before her device rings and that, even after one of our service and repair center teams recently replaced her phone, the issue still persists Ms [redacted] requested that we address that matter and provide compensation for the months she has experienced the issue We regret that Ms***’ service is falling short of her expectations We constantly monitor our network for service- and capacity-related issues and work diligently to address any concerns we identify or are brought to our attention by our customers Our research into this matter determined that our network serving the area near Ms***’ billing and work addresses were operating within parameters during the time she stated that she experienced poor service; therefore, we were unable to identify any outages or anomalies that would lead to the issue she reported During our conversation with Ms [redacted] on July 3, 2017, we provided the information outlined above We also assured her that we initiated a network investigation and that a technician has been working with her troubleshooting the reported issues During that process, we remained unable to identify any network impairments that would cause her service concerns; however, we experienced calls going to her voicemail As a result, we escalated Ms***’ report to an advanced network team for additional review and assistance We continue to diligently work to resolve her calling issuesOnce we have determined the source of the matter and impact it has had to her service, we will contact Ms [redacted] again and discuss any account credit that may be warranted We regret any inconvenience this matter may have caused Ms*** If she needs further assistance with this concern prior to our committed follow up call, she can contact me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

Executive & Regulatory Services P.OBox Irving, TX May 26, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance with bringing our customers’ concerns to our attention In his complaint, Mr [redacted] stated that he accepted an offer for a free phone, but was unaware it was associated with a Lease Agreement He never received credit for the lease charges, until a recent $credit was applied to his account to offset a portion of the lease charges assessed to his account Mr [redacted] has requested an additional $credit to offset the remaining lease charges He also requested compensation or a free Samsung Galaxy Sdevice After a review, we have canceled the associated Lease Agreement Therefore, Mr [redacted] ’s account will not reflect the lease charges Thus, additional credits are not warranted Also, we are unable to comply with Mr [redacted] ’s request for compensation or a free device If I can be of any further assistance regarding this matter, I can contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext [redacted] so that we may fully address her concerns I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, [redacted] MExecutive Services Analyst

June 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX***, [redacted] A [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry of Ms [redacted] A [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s complaint, her account was terminated while she was out of the country attending to a personal matter She states that she was charged for services during that time and now owes Sprint approximately $441, which she is disputing Ms [redacted] is requesting that the service on her account be reinstated and all charges be adjusted In addition, she requests that her device be unlocked and she receive a refund for an iPhone device previously reported as stolen We attempted to contact Ms [redacted] by email on May 31, 2017, to discuss her dispute in detail We received a reply from Ms [redacted] advising that she would contact our office soon to discuss her concerns; however, we have not received any further contact from her after several follow up emails were sent Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that any person contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is correctly verified before we discuss account information or make any changes to the account As such, we must first speak with Ms [redacted] and have her provide us with the aforementioned security information before we can discuss the account or assist her with the concerns raised in her complaint We look forward to speaking with Ms [redacted] and encourage her to contact us at her earliest opportunity I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst