Sprint Corporation

We appreciate your assistance in bringing our customers' concerns to our attention Ms [redacted] ’s filing expressed her dissatisfaction with an unauthorized person at one of our retail stores accessing her account without her knowledgeMs [redacted] further expressed her dissatisfaction with an additional Lease Agreement being added to her account without her knowledge or consentMs [redacted] alleged that a retail store representative accessed her account and committed fraudulently activityFurthermore, Ms [redacted] expressed her dissatisfaction with the level of customer service she received at the Sprint retail store while attempting to resolve this matterMs [redacted] requested that Sprint review this matter, remove the disputed Lease Agreement on phone number ending in and apply the appropriate adjustments to her account for the unauthorized Lease Agreement Sprint is committed to protecting our customers’ privacy and complying with all laws that apply to the collection, access, use, disclosure, and security of their personal informationWe have safeguards in place to protect our customers’ privacy, including a policy against accessing customer information absent a legitimate business need, or disclosing customer information unless authorized by the customer or otherwise permitted by lawFor additional information regarding our Privacy Policy, including how we collect, access, use, disclose, and secure personal information, Ms [redacted] may visit our website sprint.com/legal/privacy.html Sprint has reviewed Ms [redacted] ’s complaintWe spoke with Ms [redacted] on February 3, 2016, and explained that we are investigating her account concernsAccording to our records, phone number ending in was activated on October 26, 2014, with a two-year Service AgreementOur records further show that Ms [redacted] visited one of our retail stores in her local area on September 12, 2015, upgraded and purchased an iPhone device for phone line ending in via Sprint’s Leasing ProgramSprint’s Leasing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to 12, 24, or monthly installment payments for the deviceIf the service associated with a leased device is canceled prior to fulfilling its allotted monthly payments, the remaining cost of the device will be billed to the customer as a one-time chargeMore information regarding the Lease program is available at our website, www.Sprint.com/LeaseHowever, on September 19, 2015, Ms [redacted] returned to the Sprint retail store and exchanged the iPhone device within our Day Satisfaction period for the iPhone Plus deviceDue to an inadvertent error the Lease Agreement associated with the iPhone device was not cancelled until January 28, As a result, she incurred Lease Cancellation charges totaling $as reflected on the February invoiceTo resolve this matter on February 12, 2016, we applied an adjustment of $to offset the disputed amount With regard to Ms [redacted] alleging that her account was accessed at the Sprint retail store without her knowledge or consent; Sprint has investigated this matter, and we are unable to substantiate Ms [redacted] ’s claim that her account was accessed without her knowledge or consent at one of our retail stores We have attempted to follwith Ms [redacted] to discuss our findings and resolution; unfortunately, we were unable to reach her directlyShould Ms [redacted] require further assistance with this matter, we urge her to contact the undersigned at the phone number noted below upon receipt of this letter We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, /s/ [redacted] Executive Services Analyst

---------- Forwarded message ----------From: [redacted] ***< [redacted] >Date: Tue, Aug 2, at 9:AMSubject: Complaint resolvedTo: [redacted] Hi I couldn't figure out how to note my complaint was resolvedMy name is [redacted] and phone number is ###-###-####Please remove my complaint.Sent from my iPhone

June 20, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he and his mother would have individual accounts, but he has been unable to make changes to his account because he is not the account holder He also stated that his mother was informed her phone was free, but a recurring phone charge is reflected on her monthly invoice Also, Mr [redacted] stated that the Total Equipment Protection option was added without his request Mr [redacted] has requested to cancel his account without incurring additional charges He has also requested compensation We attempted to contact Mr [redacted] by telephone and e-mail on June and 20, 2017, to discuss this matter in detail Unfortunately, we were unsuccessful Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account In accordance with that policy, we must first speak with the account holder to obtain the aforementioned security information before we can discuss the account or assist with the concerns raised in the complaintWe look forward to speaking with Mr [redacted] and encourage him to contact us at his earliest convenience If I can be of further assistance regarding this matter, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

July 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’s complaint, her device would not hold a charge prompting her to visit a Sprint store for assistance Ms [redacted] advised that she had an unfavorable customer service experience at the Sprint store and subsequently left the device after she was informed it would take approximately eight days to be sent in for repair and returnMs [redacted] also notes she was offered a loaner device of a different model, but she did not want to use a device she was unfamiliar with As a result, Ms [redacted] would like her original device repaired and returned or replaced We contacted Ms [redacted] and discussed her concerns in detail We determined that her device was shipped to the manufacturer for repair and was due to be returned on July 26, The device subsequently became available for pick up on July 21, 2017, and Ms [redacted] returned to the store for her repaired device As a gesture of goodwill, a $credit was applied to her account We appreciate Ms [redacted] for taking time to provide details of her recent customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’s input has been forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused Ms [redacted] If she has any further questions regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

October 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case# [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on September 26, We appreciate your assistance in bringing our customers' concerns to our attention According to the information provided, Mr [redacted] expressed her dissatisfaction with the equipment lease charges assessed to his wireless account after he returned four LG devices to Sprint’s retail store location According to Mr [redacted] , he was dissatisfied with the LG devices, and exchanged them for four iPhone devices However, after reviewing his account, he was assessed Installment Billing cancellation charges associated with is original Lease Agreement Therefore, Mr [redacted] requested that Sprint review this matter and adjust his account accordingly Sprint has reviewed Mr [redacted] ’ complaintAccording to our records, on August 15, 2016, Mr [redacted] contacted our Telesales department to establish service with Sprint and portphone lines ending in ***, ***, [redacted] and ***, and purchased four LG devices via our Monthly Installment program Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Our records further shows, on August 18, 2016, Mr [redacted] cancelled his Monthly Installment Agreement and returned the four LG devices and purchased four iPhone 6s devices via Sprint’s Leasing program associated with phone lines ending in ***, ***, [redacted] and *** Sprint’s Leasing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to 12, 24, or monthly installment payments for the device If the service associated with a leased device is canceled prior to fulfilling its allotted monthly payments, the remaining cost of the device will be billed to the customer as a one-time charge More information regarding the Lease program is available at our website, www.Sprint.com/Lease Therefore, Mr [redacted] account was assessed Installment Billing cancellation charges totaling $for four LG devices Please not for a limited time, on any new line of service activated on or after March 25, 2016, Sprint is offering a Day Satisfaction Guarantee on returns Customers can try Sprint service without being liable for service and device charges The Sprint 30-Day Satisfaction Guarantee promotional period covers reimbursement for device purchase (price or down payment), activation fees, eligible monthly and one-time charges incurred, and all eligible associated taxes and fees, when the device is returned Further, there are no restocking fees Upon further review of Mr [redacted] ’ account, on August 20, 2016, we have confirmed that an adjustment of $was applied to his account to offset the Installment Billing cancellation charges as reflected on the August invoice We spoke with Mr [redacted] on September 20, 2016, and he advised that he received confirmation of the applied adjustment for the return of the LG devices However, to provide closure for this matter, Sprint applied a one time courtesy adjustment of $to his account to offset a portion of his monthly recurring charges Mr [redacted] has expressed his satisfaction with Sprints effort to resolve his account concerns We regret any inconvenience this issue may have caused Mr [redacted] If I can be of further assistance with this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free number at ###-###-#### I am available Monday through Friday, from a.mto p.m., Eastern Time Sincerely, Romualdo FExecutive Services Analyst

April 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to our officeWe appreciate your assistance in bringing our customers’ concerns to our attentionWe spoke with Mr [redacted] on April 12, 2016, regarding his concernWe are confident his issue has been addressed In his inquiry, Mr [redacted] indicated he contacted customer service to cancel his account due to a competitor offer that would reduce his monthly costDuring the conversation on March 24, 2016, he stated that he was offered a new plan for his four lines of service and quoted $per monthHe states that he accepted the new plan and when he received his next invoice it was higher than what he believes he was quotedAs a result, Mr [redacted] is requesting we review the matter We reviewed Mr [redacted] ’s account and the new plan went into effect on March 24, We provided a breakdown of the cost for the planHe also confirmed that he subscribes to Total Equipment Protection on his four lines of service and has four leased device chargesThese items together cost $before taxes and fees Because of any possible misinformation provided, and in an effort to reach an amicable resolution to this matter, we agreed to honor the $price plan for the next monthsMr [redacted] will be responsible for any additional charges outside of his service plan, such as directory assistance or international callsMr [redacted] accepted our offerWe will apply the appropriate credits to Mr [redacted] ’s account each month We regret any inconvenience Mr [redacted] may have experienced as a result of this matter and value him as our customerIf we can be of further assistance, he can contact the Executive & Regulatory Services department toll free at ###-###-####, extension ***I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Ann H Executive Services Analyst

June 28, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # xxxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint for [redacted] submitted on June 23, We appreciate your assistance in bringing our customer’s concern to our attention Ms [redacted] expressed her concerns with receiving a notification from Sprint in regard to an outstanding account balance, after she cancelled her account and satisfied the remaining balanceMs [redacted] requested that Sprint review this matter and provide her with an amicable resolution Sprint has reviewed Ms [redacted] ’s complaint Our records reflect that on April 12, 2017, phone number ending in was cancelled per Ms [redacted] ’s request Our records further indicate on May 19, 2017, a payment of $was remitted to her account, leaving her account closed with a zero balanceWe spoke with Ms [redacted] on June 27, 2017, and relayed the aforementioned information Ms [redacted] acknowledged the information that was relayed to her We regret any inconvenience this matter may have caused Ms [redacted] If I may be of further assistance, Ms [redacted] can reach me directly by calling the Executive and Regulatory Services Department at ###-###-#### ext., ***, Monday through Friday, between 9:a.mand 6:p.m., Eastern Time Sincerely, /s/ William [redacted] William [redacted] Executive & Regulatory Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I' I'm under the 60day Satisfaction guarantee I have a business account with Sprint I filed my complaint within the days day in fact told me to take my phone up to the Sprint corporate store which I did the store refused to switch out my phones when I called Sprint back to inform them that the store had refused to switch out the phone's the number said not a problem they would ship me out to new phones and I would have to send back the old phones but they also said I would receive my new phones 1st so far Sprint has broken their contract with me over this issue I am demanding a full we thought of all moneys and they may have the phone's back I do not need to use in shorts while I'm in my day graceI'm very upset and applaud at Sprint for this action that they haveI have tried multiple times to resolve this issue sprint it they refuse Regards, [redacted] ***

May 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 11422718, [redacted] Nicole [redacted] Account XXXXX Case To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] regarding her Sprint account We appreciate your assistance in bringing our customer’s concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with her LG G Flex wireless device being replaced multiple times with reconditioned equipment that also experienced defects She also noted that she was sent an LG Flex in order to replace her LG G Flex; however, despite her advising that this was not an acceptable replacement, she was advised that in order to get a new device of a different model, she would have to return her current device and pay $to satisfy the remaining lease installments before making a new purchase Therefore, she requested to be provided with different brand of device with all of the features and specifications of her original LG G Flex wireless device at no cost We spoke with Ms [redacted] on May XX, 2016, and reached a mutual resolution for her concerns During that discussion we explained that the Total Equipment Protection (TEP) option that she subscribes to provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device in addition to the provisions covered under the limited one-year manufacturer’s warranty Therefore, if a problem with her device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, it will be repaired or replaced with a reconditioned device of the same or like model dependent upon availability at no charge at a Sprint service and repair center for the first two visits However, we would not be able to guarantee the model that would be sent as a replacement Each subsequent visit to a Sprint service and repair center will be charged at a rate of $25, if her device requires repair or replacement within a rolling 12-month period If a problem with Ms [redacted] ’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she may contact Asurion, the program administrator, to file a claim A $deductible is required at claim approval for the replacement, which would also be a reconditioned device of like or similar model dependent upon availability Further details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep After confirming Ms [redacted] was aware of the information above, we agreed to remove the remaining lease installment payments contingent upon the return of her LG G Flex device and the LG G Flex device that was sent as a replacement but never activatedAdditionally, we updated her account to allow her to purchase the device of her choice immediately Ms [redacted] confirmed this to be a satisfactory resolutionWe advised Ms [redacted] that we regret any inconvenience that this matter may have caused If I may be of further assistance with this matter, Ms [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at 1-855-848-ext I am available Monday through Friday, from a.mto p.m., Central TimeSincerely, Clara CExecutive Services Analyst

September 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Heidi W [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms Heidi W*** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, MsW [redacted] expressed her dissatisfaction with the functionality of her Airave device She also stated that the replacement Airave she received did not resolve her concerns and that she has not received the booster device that was mentioned as a possible resolution We regret any difficulty MsW [redacted] may have experienced with the use of her Airave devices and Sprint services Unfortunately, our attempts to contact MsW [redacted] via telephone and e-mail on September 12, 15, and 19, 2017, to discuss her reported concerns were unsuccessful We also sent a letter to MsW [redacted] at the address provided in her inquiry on September 19, 2017, acknowledging our receipt of her inquiry and inviting her to contact us directly in order to verify her account security information and provide additional details to aid in our review To date, we have not received any contact from MsW*** We believe that we can fully address MsW***’s reported concerns, and we look forward to having the opportunity to do soAs such, if we can be of further assistance with these matters, she can contact me by calling our Executive and Regulatory Services department toll-free at 1-855-848-3280, ext I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Clara CExecutive Services Analyst

August 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case #12243101, [redacted] Sprint Account #xxxxx Sprint Case # To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] submitted on July 10, We appreciate your assistance in bringing our customers’ concerns to our attention Ms [redacted] ’s filing expressed her dissatisfaction with the monthly installment billing charges associated with phone line ending in in association with Sprint’s Samsung Galaxy Note Buy-One-Get-One promotionMs [redacted] stated that upon participating in the above promotional offer, she should receive promotional monthly service credits to offset the cost of the Samsung Galaxy SEdge device Ms [redacted] requested that Sprint review this matter and apply an adjustment to her account accordingly In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint has reviewed Ms [redacted] ’s complaintOur records indicate that Ms [redacted] upgraded the device associated with phone line ending in on November 1, 2016, with intent to participate in Samsung’s Buy-One-Get-One (BOGO) promotion via Sprint’s 24-Month Installment billing program We regret any miscommunication that Ms [redacted] may have received regarding Sprint’s Samsung Galaxy Note (BOGO) promotional offerPlease note effective August 19, 2016, customers who purchase a Samsung Galaxy Note device via Sprint’s Monthly Installment Billing program s will receive a Samsung Galaxy Sor SEdge device free via a monthly service creditCustomers will be billed for both devices and will receive a monthly service credit for either the Samsung Galaxy Sor SEdge device on their billing statementsRegrettably, Ms [redacted] ’s phone line ending in was ineligible to participate in the BOGO promotion due to the price plan selected at the time of activationAs such, we are unable to identify any errors on Sprint’s partHowever, between the time period of February through May 2017, we applied a credit of $to her account, as courtesy to resolve this matter We spoke with Ms [redacted] on July 20, 2017, and relayed the aforementioned informationIn addition, we provided Ms [redacted] with a breakdown of monthly recurring charges in association with phone lines ending in 8545, 7475, and 4962, which totals, $per month including taxes Ms [redacted] acknowledged the information that was relayed to her and did not have any further concerns We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at 1-855-848-3280, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

July 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] R [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted inquiry of Mr [redacted] R [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the length of time taken for us to provide credit to offset an assessed charge for equipment that was presented to him as free Mr [redacted] requested that we apply the credit to his account as offered We regret any misunderstanding that may have occurred related to Mr [redacted] 's referenced device billingOur records reflect that Mr [redacted] established his five lines of Sprint service on April 15, 2017, and that he qualified for the free equipment as offered to him However, we identified an inadvertent keying error that kept the promotional award to offset those charges from applying to his account We spoke with Mr [redacted] on July 14, 2017, and explained the information outlined above We also informed him that we applied service credits totaling $to his account to offset an amount equivalent to the disputed charges in full but that, due to systematic limitations, the monthly installment charges for those devices will continue to reflect on his invoices Mr [redacted] indicated his understanding of that information and satisfaction with our actions We regret any inconvenience this matter may have caused If we can be of further assistance with this concern, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Associate Analyst

---------- Forwarded message ----------From: [redacted] Date: Thu, Mar 30, at 12:PMSubject: Complaint ID: [redacted] Filed: 3/23/17To: " [redacted] " < [redacted] >Good afternoon,This matter with Sprint has been resolvedMy wife got in touch with Sprint through Twitter and was able to speak to a customer service representative that refunded our money back into our account.Thanks, [redacted]

I made a complaint against Sprint on 12-23-and now need to inform you I received an email today indicating my account was credited so I now have a balance of $which I can live with[redacted] phone [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have attached my written and the official police report per my discussion with Ms [redacted] on September 29th this should resolve my dispute ( [redacted] ) as it is official and includes the name and information of the unauthorized partyRegards, [redacted]

May 9, 2017 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: RevDex.com Case— [redacted] RevDex.com Referral Name— [redacted] ... Sprint Account—xxxxx [redacted] Sprint Case – [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr. [redacted] . We appreciate your assistance in bringing our customers’ concerns to our attention. In Mr. [redacted] ’s complaint, he stated that for the past three months he has been unable to access his sprint.com account on line despite multiple attempts to resolve this matter. We regret any inconvenience this matter may have caused. We spoke with Mr. [redacted] and advised that our technical support team is currently investigating this matter. As a gesture of goodwill while this matter is being investigated, we applied credits to Mr. [redacted] ’s account totaling $100. Mr. [redacted] will see these credits reflected on his next invoice. Furthermore, we sent reprints of the past three months of invoices to Mr. [redacted] via the United States Postal Service. If we may be of further assistance with this matter, Mr. [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7 a.m. to 4 p.m., Central Time. Sincerely, Katherine D. Executive Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: This is simply irresponsibleI had no phone for days and lost thousands of dollars Epon multiple empty to speak to sprint reps, the spoke poorly to me and hung up on me This is ridiculous! And if nothing is done, I want to leave this companyThis is the poorest company I’ve ever delt with! Disgusting You guys are making it seem like it’s my fault The contract says, a new phone will be shipped over night I have all the papers, claiming the incident, requiring a new phone

While I accept the response, I dont agree with the response and it just makes no sense to keep pushing I will just wait till I can move to another service Thanks Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Jerry [redacted]

February 24, Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] [redacted] submitted on January 25, We appreciate your assistance in bringing our customers’ concerns to our attention According to information provided, Mr [redacted] expressed his dissatisfaction with his attempts to address his account concernsMr [redacted] stated that on December 10, 2016, he visited an authorized Sprint Retail Store location and purchased and activated an iPhone 6s device associated with phone number ending in [redacted] via Sprint’s Monthly Installment Billing programHowever, he stated that he experienced a delay in activating the aforementioned deviceAs a result, Mr [redacted] stated that on December 18, 2016, he requested to cancel his account within Sprint’s Satisfaction Guarantee return period and return the device to the aforementioned authorized Sprint Retail Store locationTherefore, Mr [redacted] requested that Sprint review these matters and adjust his account accordingly Sprint has reviewed Mr***’s complaintOur records reflect that on December 10, 2016, Mr [redacted] purchased and activated an iPhone 6s device associated with phone number ending in [redacted] via Sprint’s Monthly Installment Billing and Satisfaction Guarantee Return programsSprint’s Monthly Installment Billing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to monthly installment payments for deviceIf the device is canceled prior to fulfilling its monthly payments, the remaining cost of the device will be charged to the customerFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Please note for a limited time, on any new line of service activated on or after March 25, 2016, Sprint is offering a Day Satisfaction Guarantee on returnsCustomers can utilize Sprint service without being liable for service and device chargesThe Sprint 30-Day Satisfaction Guarantee promotional period covers reimbursement for device purchase, activation fees, eligible monthly and one-time charges incurred, and all eligible associated taxes and fees, when the device is returnedFurthermore, restocking fees are not applicableThis policy may not reflect the additional return policies of our authorized third-party dealers or retailersFor additional information please visit www.sprint.com/returns Furthermore, our records reflect that from December through of 2016, Mr [redacted] contacted Sprint to state that his iPhone 6s device was malfunctioning and requested to cancel the accountAs a result, on December 15, 2016, his account was assessed an Installment Billing Payoff charge of $344.77, which was reflected on his January invoiceOur records further reflect that Sprint processed Mr***’s iPhone 6s equipment return during the time period of January through February of 2017; resulting in adjustments totaling $408.66, which is reflected on his February invoiceAlso, on February 15, 2017, Sprint processed a chargeback to the credit card on file totaling $Mr***’s account is closed and we have processed a final refund totaling $to the credit card on file; please allow up to days for his banking institution to fully process the aforementioned refundHowever, he was advised to contact his financial institution within business days from the date on this letterAs such, his account reflects a zero balance We communicated with Mr [redacted] via email on February 23, 2017, and we relayed the aforementioned information to himFurthermore, Sprint has respectfully denied his request for compensationMr [redacted] has confirmed his understanding with the information that was relayed to him We are committed to providing excellent service on every contact with every customer and regret any possible misunderstanding that may have occurred related to Mr***’s account concernsPlease be assured that we take every inquiry seriously and that we appreciate Mr***’s feedback We regret any inconvenience we may have caused Mr***If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive and Regulatory Services Analyst

June 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] ***, submitted on May 24, We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with her Sprint account being reported negatively to the credit bureaus Specifically, stating that she has filed bankruptcy in 2015, and included her Sprint account in her bankruptcy report Therefore, Ms [redacted] requested that Sprint review this matter and remove the negative reporting from the credit bureaus We regret the issue Ms [redacted] have encountered with the reported debt According to our records, Ms [redacted] filed for bankruptcy on November 8, 2013, and at that time she did not have a Sprint accountOur records further indicate that Ms [redacted] established an account with Sprint on May 28, 2014, by portiphone lines ending in ***, [redacted] and *** During this transaction, she purchased a Samsung Galaxy Sand MOTO X devices via Sprint’s Installment Billing program Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay In addition, on May 29, 2014, Ms [redacted] activated phone line ending in [redacted] and purchased a Samsung Tablet device at discounted pricing in exchange for a two-year Service Agreement, which expired on July 21, For details regarding Sprint’s Service Agreement, please visit www.sprint.com/termsandconditions Accordingly, continuation of utilizing Sprint services is an acceptance of the new two-year Service Agreement and any future renewals or service changes that may require new service terms If customers terminate their Sprint services prior to satisfying the two-year Service Agreement applicable Early Termination Fees will apply; accordingly customers may visit www.sprint.com/etf for details about Early Termination Fees Furthermore, on January 25, and April 25, 2015, Ms [redacted] ported-out phone lines ending in ***, ***, [redacted] and [redacted] to another wireless service provider, effectively cancelling her Sprint account on April 25, 2015, prior to fulfilling the terms of her respective Installment Billing and Service Agreements As a result, Ms***’s account was assessed Installment Billing accelerated cancellation charges and Early Termination Fee totaling $979.89, along with an outstanding balance due of $2, This balance represents monthly recurring charges associated with phone line ending in ***, ***, [redacted] and ***, late fee and applicable taxes as reflected on the May billing statementSince Ms***’s account reflected an unpaid outstanding balance, her account was forwarded to an outside collections agency on August 15, 2015, for further collection effortsBased on our account review, we are unable to identify any billing errors As such, Sprint considers the charges and our actions to collect the debt to be valid We spoke with Ms [redacted] on June 8, 2017, and relayed the aforementioned information to her Our records reflect that the debt is valid and therefore, we must respectfully deny Ms***’s request to remove negative reporting from the credit bureausMs [redacted] stated that she will review her documentation and follwith the undersigned directly at her earliest convenienceWe look forward to hearing from Ms [redacted] to further review this matter after she review her documentationWe regret any inconvenience this matter may have caused Ms*** If Ms [redacted] has any questions or if I may be of further assistance with this matter, I can be reached toll-free at by call the Executive & Regulatory Service department at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 4:p.m., Central Time Sincerely, Romualdo FExecutive Services Analyst