Sprint Corporation

To whom it may concern:I am rejecting this response due to the fact that once again the Sprint representative Beatrice has inaccurately stated what has happenedYes, she did try to contact me via phone, but I have no intention of calling her back so we can go round and round about what Sprint isn't going to do for meAnd yes, she emailed me yesterdayFunny thing is that I responded the same dayPlease see attached emailI am aware of what they have stated and I have nothing more to say to any representative of SprintI have wasted enough of my time over the course of the past 7-months talking with representatives about issues I was having with Sprint in regards to phone service and poor customer supportI complained about not having service in my own home or surrounding area, and their resolve was to get a device for our home that would assist in serviceThat still doesn't fix the problem that we had in our areaWe lost calls all the time, and after talking to many people in this area, they have had the same problemYet I am assured that this area has coverage by Beatrice and the managers at the store at the local storeOf course we have service, but I guarantee it is NOT within the 1% as they had promoted on TVNot even closeFalsely advertising is always a great way to get people in the doorRegardless, as I have stated before, I have nothing further to say to Sprint unless they would like to offer a reimbursement as an act of kindness to an unhappy ex customerThis complaint stands as unresolved and hopefully adds another complaint to Sprint's recordI have been and will continue to use social media and word of mouth to discourage anyone I know from signing up with SprintThank you for your time Will C [redacted] Complaint: [redacted] I am rejecting this response because: Regards, Will C [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Sprint agent William has not resolved my issue I was advised 6-from feb he is not addressing that his sales agent also called me when I filed this complaint with Revdex.com and said they were already mailed sprint is consistently lying I no longer want any business with them William is horrible at addressing my concerns he does not respond until I call and complain about him I want my gift card and I want to be let out of this contract Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: this matter is NOT resolvedi have NOT received my property back after returning EVERYTHING I got from sprintALL their property was returned to them more than months agoALL I am asking is that my phone (a month old Samsung SEdge ) be returnedthis phone was owned out right by me instead after talking to these people times I have been offered a paultry $for my devicei cannot buy another one for this pittance and therefore this offer was and still is unacceptablethis thievery is deplorable and highly unprofessional I will not accept anything less than the actual value of a Samsung SEdge ( a bare minimum of $) at the time it was stolen from me over months ago by an authorized sprint representative OR I WILL ACCEPT another UNLOCKED Samsung SEdge in like new condition I have been very clear and patientone of these two choices is what will be accepted by myself to satisfy my issueNOTHING ELSEAll I am asking is that which was stolen from me be returned, the cash value of this item at the time it was stolen or another phone like the one that was takenthese are NOT outrageous demands by any means Regards, Stewart C***

July 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , which was forwarded to the Executive & Regulatory Services department for review We appreciate your bringing our customers concerns’ to our attention In the information provided, Ms [redacted] stated that she purchased an iPad Pro and was advised she would receive a recurring $credit toward the cost of the device for months Ms [redacted] indicated that the credit has not reflected on her invoices, and her attempts to resolve this matter have resulted in unfavorable customer service experiences Based on a review of our records, we determined that Ms [redacted] initially purchased an iPad Air 32GB device, on October 26, 2016, and there was a promotion for this device applicable from May 13, to March 9, 2017, consisting of a $credit towards the cost of the device for monthsMs [redacted] qualified for this promotion; however, two days later, October 28, 2016, within the Satisfaction Guarantee trial period, she changed her tablet to the iPad Pro 32GB device, and this device is not included in the above-referenced promotion However, our records indicate that our representatives informed Ms [redacted] that she would receive the promotion; however, systematic recurring credits will not apply since the device is not included in the promotion Therefore, to bring full closure to this matter, we applied a lump sum $credit to Ms [redacted] ’s account on July 25, We spoke with Ms [redacted] on the same day, and she expressed her satisfaction with the resolution We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve this matter Should there be any additional questions or concerns with this issue, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

March 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the unresolved network connectivity issues in areas where he relies on wireless communication Mr [redacted] requested that we correct the network connectivity issues in his home area, and not require payment from him due to no service We confirmed that Mr***’s billing address is within our network footprint We constantly monitor our network for service- and capacity-related issues and work diligently to address any concerns we identify or are brought to our attention by our customers However, it is important to note that coverage and quality of services can be affected by circumstances beyond our control and that we cannot guarantee coverage at any location at all times We spoke with Mr [redacted] on February 26, 2018, and explained the information outlined above and informed him that we would forward his service report to our network teams for further review Mr [redacted] stated that he has had his devices examined at one of our service and repair centers and was informed that the devices are working properlyWe thanked Mr [redacted] for his patience and continued business Mr [redacted] indicated his satisfaction with our response so far Unfortunately, our network team’s attempts to contact Mr [redacted] via telephone and SMS text on March and 17, 2018, to discuss his reported concerns in detail were unsuccessful To date, we have not yet received any response from him We regret any inconvenience these issues may have caused Mr*** If we can be of further assistance with these concerns, he can contact me directly by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland (Bud) JExecutive Services Analyst

Tell us why here...September 13, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on August 16, We appreciate your assistance in bringing our customer’s concern to our attention In Mr***’s filing, he stated he contacted our Customer Care team to add a phone line to his accountAt the time, Mr [redacted] stated he was offered a plan for $for the primary line and $for the second line with an iPhone for $and the second iPhone at no cost for monthsMr [redacted] stated the service plan was not added and his attempts to resolve this matter with our Customer Care team have been unsuccessfulAs a result, he is requesting assistance with this matter According to our records, on August 10, 2017, Mr [redacted] upgraded phone line ending in [redacted] and activated phone line ending in [redacted] via Sprint’s Lease during the Lease One iPhone 32GB Get One (LOGO) promotionPlease note for a limited time, a promotional offer was available, for customers who lease an iPhone 32GB via Sprint Lease Agreement will get the second iPhone lease on us after monthly service credit, with approved creditThe credit will be applied within two to three billing statementsAt that time, Mr***‘s account was set up on the unlimited Freedom plan for $per month for the primary phone line and $for the second line On August 30, 2017, our customer Care changed the service plan on Mr***’s account to the Unlimited Freedom with Automatic payment; the primary line is $per month, the second line is $ and receive $discount per phone line if the customer enroll in Automatic paymentBased on our account review, we were confirmed that Mr [redacted] was offered the Unlimited Freedom plan for$ per month for the primary line and $for the second line To resolve this matter, on September 6, 2017, we updated Mr***’s service plan to the Unlimited Freedom Special plan for $for the primary phone line and $for the second phone line effective September 22, Mr [redacted] will receive a $discount per phone line due to his enrollment in automatic paymentWe contacted Mr [redacted] on September 13, 2017, and informed him the service plan was changed We apologize for any inconvenience this may have caused Mr***If he has any questions concerning the issues discussed herein, Mr [redacted] may contact me by calling the Executive & Regulatory Services department toll-free ###-###-####I am available Monday through Friday between the hours of a.mand p.m., Eastern Time Sincerely, Cheryl S Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] BRevdex.com:I have reviewed the response made by the business in reference to complaint ID 12296167, and find that this resolution is satisfactory to me pending all credits for associated fees for returning the Galaxy Sdevice and the resetting of my upgrade eligibility Note Please note the credits received sos far was only to offset the deductible paid for making a claim, I was not credited for the activation fee that was paid for the Samsung Galaxy S I will be ready to initiate a subsequent complaint for this activation fee that I had to pay.Regards, [redacted]

what they told me I think makes nosense l had to pay which I don't think is fair but am happy to be done and over with sprint [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:we were told by the store to not return the two cases we purchased and that there were other credits given us from the store for the trouble we went throughSusan informed me that we could still turn in the cases (4mobths later) and that we'd only get the other credits if we stayed with Sprint (loyalty credits or something)We obviously have no desire to stay with them and don't see why they would credit us back for something knowing we weren't staying with themI was under the assumption from the store that they were refund of some of our activation fees that only the store could credit usThey had also made the decision to give us a refund for the cases because of the hassle Regards, [redacted]

May 3, 2016To Whom It May Concern:Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to correct the term agreement satisfaction date associated with one of her lines of service She acknowledged that she ordered the device that led to the extension of that term agreement but advised that she returned that device to us, un-activated Ms [redacted] requested that we cancel the updated two-year service agreement on that line of service.We appreciate Ms [redacted] ’s taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any misunderstanding that may have occurred regarding Ms [redacted] ’s two-year service agreement concern Our records reflect that Ms [redacted] purchased an upgraded device for her referenced line of service on February 11, 2015, at a subsidized price with her acceptance of a new two-year service agreement and that the device was activated and deactivated on the same date However, although the device was returned to us within our 14-day return period, the associated two-year service agreement was inadvertently not removed from her account until April 17, 2016, during an interaction between Ms [redacted] and one of our Customer Care representatives.Unfortunately, Ms [redacted] ported the referenced line of service from Sprint to another service provider on April 25, Because her disputed service agreement was removed as noted above, we did not assess an Early Termination Fee (ETF) to her when that port occurred We attempted to contact Ms [redacted] by telephone and e-mail on April 20, 26, and 27, 2016, to discuss her concerns She responded via e-mail on April 27, 2016, stating that there was no need to contact her.We regret any inconvenience these issues may have caused Ms [redacted] If we can be of further assistance with these matters, or if Ms [redacted] would like to discuss her concerns in further detail, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central TimeSincerely, [redacted] *Executive Services Analyst

Hi [redacted] we just talked on the phoneI'm emailing you to let you know that my case has been resolvedMy complaint number is: [redacted] Thank you

The issue with Sprint has been resolved However It is still on my credit reportwhich I would like to have it removed [redacted] ***

August 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] described and unfavorable customer experience while attempting to establish services She stated that the port in to Sprint was unsuccessful and that she ended up returning the device to her local Sprint store and cancelling the services; however, she stated that she continues to receive bills for service She is requesting that we complete the cancellation of the account and cease all further billing Our records reflect that Ms [redacted] initiated services on May 13, 2017; however, the port to Sprint request was unsuccessful Our records further indicate that Ms [redacted] visited her local Sprint retail location on May 16, 2017, and requested to cancel the service after returning the associated refurbished Apple iPhone 6s device During our conversation with Ms [redacted] on July 26, 2017, we confirmed the information above Regrettably, the service was not fully canceled as requested until July 27, Further, we confirmed the return of the Apple iPhone 6s device to Sprint and applied credit totaling $to the account to offset the accelerated equipment charges As a result, Ms***’ canceled account now reflects a zero balance owed We regret any inconvenience that this matter may have caused Ms*** We also regret the loss of her business If we can be of further assistance related to this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

February 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the length of time taken to provide account credit for a device that she returned to us and described unfavorable customer experiences during her unsuccessful attempts to address that matterShe requested that we remove the disputed equipment charge from her Sprint account We regret any misunderstanding that may have occurred regarding Ms***’ billing disputeOur records reflect that the disputed charge is associated with a device for which Ms [redacted] obtained on March 2, 2015, with a 12-month lease agreement to be satisfied February 9, 2016, but that she returned the device to one of our retail locations and cancelled the corresponding line of service on November 26, Unfortunately, however, the device was not received in our warehouse until January 13, We confirmed that, as a result, credits totaling $were applied to Ms***’ Sprint account on January 27, 2017, to offset the disputed equipment charge in full During our January 26, 2017, conversation with Ms***, we explained the information outlined aboveWe also advised Ms [redacted] that the referenced credit should reflect on her February invoiceMs [redacted] indicated her understanding and satisfaction with the actions taken We appreciate Ms***’ taking time to provide details of her experiences with our retail and Customer Care representativesThe feedback she provided has been forwarded to the appropriate management staff for further review and possible changes to our customer service training and processes We regret any inconvenience these matters may have caused, but we are pleased that we were able to satisfactorily resolve Ms***’ billing concernsIf we can be of further assistance with these concerns, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext####I am available Monday and Wednesday through Friday between 7:a.mand 6:p.m., Central Time Sincerely, Linda W Executive Services Analyst

April 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction regarding the upgrade options associated with his account Mr [redacted] indicated that he would like to upgrade the device associated with his account as he is reaching the end of his current Sprint Installment AgreementMr [redacted] requested that Sprint review this matter and allow him the ability to upgrade his current device In our effort to provide clear communication about features and pricing, Sprint publishes an overview of our pricing and features and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information Sprint has a Handset Upgrade Program in place for our existing customers; however, there are specific requirements for customers to upgrade their devicePlease be advised that most of our plans allow customers to upgrade their device prior to the completion of their term commitment associated with Installment and/or Lease AgreementQualifying customers must have added the Early Upgrade aoption within days of device activation or activated on a monthly rate plan that included this as an optionIn addition, customers must have been active on the line of service for at least months and made at least consecutive payments towards their Lease and/or Installment AgreementsCustomers are required to tutheir existing, good-functioning device and enter into a new Lease or Installment Agreement In addition, an Upgrade-Activation Fee of up to $may applyFurther information can be view on www.sprint.com/upgrade During our conversation with Mr [redacted] we confirmed that he completed a repair of his current deviceAt that time, we applied a courtesy credit of $to his accountFurther, our records reflect that since the time of our interaction with Mr [redacted] , he has completed his Installment Agreement and processed an upgrade to a new device Mr [redacted] provided feedback regarding his recent interactions with our Customer Service representatives We appreciate him taking the time to provide us with the details of his experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value his feedback and will utilize his input to improve our training and processes We regret any inconvenience that these matters may have caused Mr [redacted] If I can be of further assistance, he can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, Extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

June 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with our not honoring the terms of pricing quotes given to him and his wife, Ms [redacted] ***, in February when they attempted to add a hotspot line of service to his existing Sprint account Mr [redacted] advised that, because he could not add any new lines of service to his account, we recommended that he split his services onto two accounts, his and a new one for his wife, and that his monthly charges would be the same However, as a result of that change, we are now assessing additional equipment-related charges of $ Because he was subsequently informed that we would remove those charges but have not yet done so, he requested that we correct the billing or restore his initial four lines of service to his original account with his previous rate plan We regret any possible misunderstanding that may have occurred related to Mr***’s Sprint billing and any delay he may have experienced while attempting to resolve that matter Our records reflect that Mr [redacted] transferred two of his four lines of service from his existing account to a new account in his wife’s name on February 16, 2017, and that, at that time, he accepted the change of his rate plan from our Everything Data Share Plan to our Unlimited Freedom Plan, which is $per month with our automatic monthly payment (Auto-Pay) option when activated with non-discounted devices An additional $per line monthly Subsidized Phone Charge is billed when discounted equipment is activated with that rate plan During our May 31, 2017, conversation with Ms***, who is also an authorized user on Mr***’s Sprint account, we advised her of the above-referenced information Ms [redacted] disputed that information, stating that she and Mr [redacted] were not told of the additional fee However, we confirmed that Mr [redacted] had since changed his rate plan on April 7, 2017, to our expired Family Unlimited Talk, Text, and Data Plan and that the disputed fees were waived Due to any miscommunication that may have been provided to the [redacted] , we applied credits totaling $to Mr***’s account to offset the cost of the subsidized fees assessed from February to April In addition, at Ms***’s request, we updated the rate plan on Mr***’s Sprint account back to our Everything Data Share Plan, effective June 6, We also applied credits totaling $to his account to offset the $disputed fee and late payment fees assessed from February to June We confirmed that Ms [redacted] has initiated another Change of Ownership request to have the two lines that were moved to her account re-combined with Mr***’s account Once that process has been completed, we will follow up with her to have those two lines also added to Mr***’s shared rate plan We appreciate Mrand Ms***’s taking time to provide details of their experiences with our retail and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that the information provided will be forwarded to the appropriate management staff empowered to make changes in this area We regret any inconvenience this matter may have caused the [redacted] If we can be of further assistance related to this issue, Mror Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

Sprint is in receipt of the above-referenced complaint filed by Mr [redacted] We appreciate your bringing our customers’ concerns to our attentionIn his inquiry, Mr [redacted] states that he canceled his Sprint service within hours of establishment due to a lack of adequate coverage in his areaHe returned the devices and was promised a refund for the down-payment he made at the point of sale; however, he has yet to receive a refund With Mr [redacted] ’s approval, we spoke with Mrs [redacted] on March 30, 2016, and confirmed that a refund totaling $has been processed back to the credit card used to make the down-paymentWe explained that it can take up to five days for the transaction to be reflected on her credit card accountMrs [redacted] expressed satisfaction with this resolution We appreciate Mr [redacted] ’s feedback regarding his experience with our retail personnelProviding quality service is among Sprint’s highest of priorities, and we assure him that his feedback will be forwarded to the appropriate management teams for review We apologize for any inconvenience or frustration that Mrand Mrs [redacted] may have experienced while attempting to resolve their refund concernsShould they have any additional questions or concerns, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

May 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Mr [redacted] stated he has a service plan promotion for lines for $90, and that he was quoted an estimated monthly bill balance of $with taxes included However, he further stated that his invoice has increased to $As a result, he is requesting a refund of $ We contacted Mr [redacted] on May and 10, 2017; however, he contacted us on May 12, and requested to be contacted by a Spanish speaking analyst As he requested, a Spanish speaking analyst attempted to contact Mr [redacted] at phone numbers ending in [redacted] and [redacted] on May 16, 17, 22, and 24, 2017; unfortunately, we were unable to reconnect with himIn addition, we notified Mr [redacted] of our contact attempts via e-mail on May 3, 10, and 16, As of this date, we have received no further response to our contact attempts Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify or authenticate that anyone contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and a security question and that the PIN or security question is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account Upon our initial review, we confirmed that Mr [redacted] is being billed according to the service plan and selected options on file However, we invite Mr [redacted] to contact us so that he may provide the noted account security information At that time, we can provide a more detailed review of our findings and address any outstanding account concerns We regret any inconvenience that Mr [redacted] may have experienced as result of this matter Should Mr [redacted] need further assistance, we invite him to contact us directly so that he can provide the needed account security information, and we can assist him with his billing concerns I can be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie [redacted] Executive Services Analyst

April 18, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx***, Estate of [redacted] F [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] filed on behalf of the estate of his mother, Ms [redacted] F [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] cited his dissatisfaction with the length of taken to cancel Ms [redacted] ’s Sprint services and provide an accurate final invoice for her account, although he has remitted the documentation required to support his timely requests that her account be closedHe requested that we close the noted account, provide a final invoice, and assist with the return of equipment, if requiredWe regret any difficulty Mr [redacted] may have experienced during his attempts to address the status of his mother’s Sprint account During our April 14, 2017, conversations with Mr [redacted] , we confirmed that we received the documentation required to honor his service cancellation and account update requests on March 29, 2017, and that Ms [redacted] ’s Sprint account was closed effective that date We also advised that her account balance was satisfied as uncollectable, based on the information he provided and that a prepaid shipping kit was mailed to the billing address of record on her account to facilitate the required return of the equipment associated with Ms [redacted] ’s closed Sprint account Mr [redacted] confirmed that his issues have been addressed and resolved to his satisfactionWe appreciate Mr [redacted] ’s taking time to provide details of his experiences with our Customer Care representatives We are continually striving to improve the quality of service we provide Please be assured that we value such feedback and will utilize this input to improve our training and processesOn behalf of Sprint, I offer condolences to Mr [redacted] for his loss If we can be of further assistance with these matters, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central TimeSincerely, Lori K.Executive Services Analyst

September 1, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint to our response of Ms [redacted] We regret the circumstances that led Ms [redacted] to contact your office again According to Ms [redacted] ’s follinquiry, she states that she has no information regarding the account that is showing up on her credit reportMs [redacted] is requesting that Sprint no longer contact her regarding this matterWe spoke with Ms [redacted] on August 29, 2017, and September 1, 2017, regarding her concernsOur office was able to locate the account in question using additional information that she providedWe partnered with our internal Fraud department for further investigationBased upon the investigation conducted by our Fraud department, we were unable to confirm any fraudulent activity As such, we determined the balance to be valid and Ms [redacted] remains liableWe regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely,LaToyaP LaToya P Executive Services Analyst