Sprint Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: as previously statedat the time of the day sprint trial period my month old samsung sedge valued at $which was owned out right by myself was given as a trade in in return I was given a samsung splus and a service plan which I had a trial periodthe service did not work out for me because the coverage is far less than adequateso this being no fault of my own I returned everything I was given in this " trade in " and was NOT given my personal property back in returninstead I was given grief, stress, embarrassment, unprofessionalism, misconduct, scorn, hatred and the threat of police being called if I did not leave the premises in shameall from a manager who works for a sprint authorized dealer who also at the time took back the samsung splus and would not let me clear my personal information from the devicethis information includes banking information, passwords, social security number and other sensitive personal informationthis is essentially identity theft by a sprint employeethis same woman went onto my phone and deleted hundreds of photos related to my business and replaced them with emojiscosting me thousands of dollars and countless hours of timeso you can obviously see my concern about my personal information being stolen this so called third party retailer is a SPRINT AUTHORIZED DEALERso being that I returned everything that was given to me before the end of of the trial period as stated in the sprint promotion this makes the contract and the service null and voidso I expect my property to be returned to me as I have returned sprints property to themthis property being an unlocked samsung sedge in new condition and perfect working order (or the value of this phone at the time of the trade in which was a minimum of $550)exactly like the one that WAS NOT returned to me as it should have beena meager $simply is not acceptable Regards, Stewart C***

I only wish to cut ties with sprint and have no further wish to continue any services with sprint at all. I only want what I asked for to be done please. Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on June 5, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the creation of a Lease Agreement, after he elected to participate in Sprint’s Lease-One-Get-One (LOGO) promotional offerMr [redacted] requested that Sprint review this matter, provide him with confirmation that the his second Lease Agreement will be rendered as null and void, and as well as any charges billed for his second Lease Agreement would be adjusted Sprint has reviewed Mr***’s complaintOur records reflect that Mr [redacted] visited a local Sprint Retail Store location on April 22, 2017, and elected to upgrade his devices associated with phone numbers ending in [redacted] and ***, by activating two Samsung Galaxy Sdevices via Sprint’s Leasing program during Sprint’s Lease-One-Get-One (LOGO) promotional offerPlease note effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Upon activation of service, Mr [redacted] was provided with a clear disclosure of his equipment purchases, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of Mr***’s Lease Agreements which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of Mr***’s plan or other monthly charges on Sprint’s part during the activation of his current plan In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We regret any misunderstanding that may have occurred pertaining to Sprint’s promotional offersPlease note that Sprint’s Samsung Galaxy SLease-One-Get-One (LOGO) promotional offer was effective on April 21, through April 30, Qualifying customers who participated in Samsung Galaxy SLease-One-Get-One (LOGO) promotional offer must add two new lines of service or one upgrade with one new line of service in order to qualify and must obtain two Galaxy Sand/or Galaxy SPlus devices via Sprint’s Leasing program in order to receive a monthly service credit equal to the value of the lesser costly deviceWe identified that the equipment promotions applicable for qualifying customers who participated in Samsung Galaxy SLease-One-Get-One (LOGO) promotional offer are contingent upon our verifying eligibility, and that the account credits to offset equipment charges to meet those offers can take up to two billing cycles to reflect on customers’ invoices initially and out of further need to verifying eligibility monthly qualified account credits will be applied monthly Based on our review, Mr***’s account is receiving the LOGO credit of $per month as part of the aforesaid promotional offer, which appears on the section on his monthly billing statement for the applicable phone number ending in ***Therefore, we are unable to identify any billing errors on Mr***’s account We spoke with Mr [redacted] on June 27, 2017, to discuss his concern in detail and relayed the aforementioned informationDuring our conversation, we advised that that Mr***’s June billing statement reflects that he is receiving the aforesaid LOGO credit of $per month as part of the aforesaid promotional offer and explained the qualifying terms of Sprint’s Samsung Galaxy SLease-One-Get-One (LOGO) promotional offerWe advised Mr [redacted] of his commitment with respect to each Lease Agreement and what will occur following his completion of the original Leasing term including his option to remit payment for the Lease Device Purchase Amount option for each respective device in order to fully own the associated device or return the devices undamaged and in good working condition to SprintMr [redacted] expressed his understanding and satisfaction with our explanation and that he had no further concerns We regret any inconvenience this matter may have caused Mr***If we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time Sincerely, David H Executive Services Analyst

October 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Sprint is in receipt of the complaint of Ms [redacted] submitted on September 13, We apologize for any inconvenience Ms [redacted] has experienced as a result of this matter We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her concerns with the lack of coverage in her home service area of Fredericksburg, Virginia Ms [redacted] stated that she is experiencing dropped calls, and incoming calls are going directly to voicemailMs [redacted] further stated that upon visiting Spring Hill and Portage Pennsylvania she did not have the ability to utilize Sprint’s serviceMs [redacted] requested that Sprint review this matter Sprint has reviewed Ms [redacted] ’s complaintWe regret that the coverage in Ms [redacted] ’s home service area is falling short of her expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Our research into this matter determined that Ms [redacted] ’s residence is in Sprint’s coverage area Please be advised as stated in Sprint Terms and Conditions of Service which can be viewed at www.sprint.com, coverage, quality of wireless services, and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors In addition, data coverage is not available everywhere and service speeds are not guaranteed Service speeds may depend on the service purchased and actual speeds will vary Estimating wireless coverage, signal strength, and service speed is not an exact science There are gaps within our estimated coverage areas that, along with other factors both within and beyond our control, which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service Customers should generally receive signal strength sufficient to make and receive calls outdoors, but signal may be lost in a car and in buildingsHowever, it is important to note that certain areas may have limited or no coverage and various factors such as terrain, foliage, and buildings which may affect actual coverage in a particular area even when estimated to be within 'best' coverage With respect, the nature of wireless signal prevents any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the same Lastly, Sprint does not charge separately for data speeds Customers are billed according to the services and equipment they select The areas in Portage and Sprint Hill Pennsylvania are outside of Sprint coverage We spoke with Ms [redacted] on October 10, 2016, discussed her concerns in detail and relayed the above information to herWhile no billing errors were identified, in an effort to amicably resolve this matter for a valued longtime customer, Sprint offered to apply a one-time adjustment totaling $to her account, to offset the current account balance due Ms [redacted] expressed her understanding with the information provided and was satisfied with the resolution We apologize for any inconvenience this matter may have caused Ms [redacted] We appreciate Ms [redacted] taking time to provide details of her experienceWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review If I can be of any further assistance, Ms [redacted] can contact me by calling our Executive and Regulatory Service Department toll-free at ###-###-####, extension *** I am available Monday through Friday, between a.mand p.m., Eastern Time Sincerely, Cindy [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company is doing the right thing; however, I am saddened that after having been a Sprint customer from roughly until and having had a steadfast history as a reliable customer, Sprint's resolution is not to take, at least some, ownership of the error I have tried for years to resolve the matter directly with Sprint and their credit collectorsI am very grateful to the Revdex.com and it's ability to be an impartial mediator in matters such as these Regards, [redacted]

June 15, [redacted] Revdex.com Ward ***way, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Boost Mobile Inquiry Sprint Case [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced inquiry of Ms [redacted] [redacted] regarding our Boost Mobile productWe appreciate your assistance in bringing our customers’ concerns to our attentionIn her inquiry, Ms [redacted] expressed her dissatisfaction with the level of service she received when attempting to address service concernsShe stated that she was given a $discount for months due to the service issues she experienced, but it was not appliedShe is requesting a refund for services not rendered since On behalf of Sprint, I apologize for any inconvenience Ms [redacted] may have experienced as a result of this matter We appreciate Ms***’s taking the time to provide the details of her experience with our Boost Mobile representativesWe are continually seeking ways to improve the level of service we provide to our customersBe assured that we value customer feedback and that details’ regarding her experience has been forwarded to the appropriate managerial staff for review Our records reflect that the service address associated with Ms***’s Boost Mobile account is within our coverage and that we have no record of any network issue that would lead to the call quality concerns she reportedAs stated in our Terms and Conditions of Service which can be viewed at www.BoostMobile.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our controlWireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structuresAs a result, you may experience difficulty making or receiving calls when indoorsIn addition, data coverage is not available everywhere and service speeds are not guaranteedService speeds may depend on the service purchased and actual speeds will varyEstimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of serviceWe regret any possible misunderstanding that may have occurred regarding our refund policy as service payments are non-refundableThis information is available to our customers in our Terms and Conditions of Service for Boost Mobile at www.BoostMobile.com During our conversation with Ms [redacted] on June 12, 2015, we explained the information outlined aboveAs such we respectfully declined her refund requestAs a demonstration of our commitment to excellence, and due to any possible misunderstanding that may have occurred regarding our refund policy, we applied one-time credit of $to her Boost Mobile accountAdditionally, she will receive a credit of $off her monthly service plan for the next months starting of May 26, We are pleased to inform that Ms [redacted] finds this matter resolved to her satisfaction If you have questions regarding these matters, you or she can contact me directly at ###-###-#### or by calling Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday from 7:a.mto 4:p.m., Central Time Sincerely, [redacted] M Executive Service Analyst

April 27, Consumer SpecialistKansas City Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case# [redacted] , Ms [redacted] Sprint Account#XXXXX*** Sprint Case# [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] submitted on January 19, We appreciate your assistance in bringing our customers’ concerns to our attention Ms***’s filing expressed her dissatisfaction with the charges assessed to her account, after she expressed her interest in purchasing her leased device, in association with the terms of her Lease Agreement Ms [redacted] stated that a credit of $is due on her account since she did not agree to purchase the leased device Therefore, Ms [redacted] requested that Sprint review this matter and adjust her account accordinglySprint reviewed Ms***’s complaint According to our records, Ms [redacted] established phone number ending in [redacted] on December 27, At that time, she activated a device via Sprint’s 24-Month Leasing programPlease note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Based on our review, we determined that the Fair Market Value Lease Purchase Price option of $was accelerated to her account in error Upon the retrieval and review of our call recording, we confirmed that Ms [redacted] expressed her interest in purchasing all of her leased devices However, the cancellation of the Lease Agreement associated with phone number ending in [redacted] was processed prematurely As a result, we resumed the respective Lease Agreement and a credit for the disputed charge was systematically applied to her accountThe credit will appear on the May billing statement We spoke with Ms [redacted] on April 24, 2017, and relayed the aforementioned information and resolution to herDuring that call, Ms [redacted] expressed her satisfaction with the resolution providedWe appreciate Ms [redacted] taking time to provide details of her experience with our Customer Care department We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further reviewWe regret any inconvenience this matter may have caused Ms***If Ms [redacted] has any additional questions or concerns about our internal review, she may contact me directly by calling our Executive and Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, /s/ MsMonk MsMonkExecutive & Regulatory Services

July 25, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX*** Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] disputed a Sprint debt for which she received notification from a collections agency, advising that she has no contractual obligation with that agency She requested that the negative entry be deleted from her credit report We regret any possible misunderstanding that may have occurred related to the status of Ms [redacted] ’s referenced Sprint billing Our records reflect that she activated Sprint services on July 6, 2007, and that her services were suspended for non-payment on June 3, Because we did not receive payment to satisfy her past-due account balance, her services were terminated and her account was closed on September 1, Information regarding her past-due $1,account balance was forwarded to an outside agency for collectionUnfortunately, our attempts to contact Ms [redacted] on July and 14, 2017, to discuss her dispute in detail were unsuccessful We also sent a letter to her on July 24, 2017, acknowledging our receipt of this inquiry and inviting her to contact us to validate her account security information and obtain additional details that would aid in our review However, although we were unable to speak with Ms [redacted] directly, we sustain that the full balance and the collections referral noted above are both valid As such, we recommend that Ms [redacted] remit payment to satisfy her past-due balance in full or contact the outside collections agency assigned to this matter, Diversified Consultants, toll-free at ###-###-#### to discuss other payment or possible settlement optionsWe regret any inconvenience that this matter may have caused If we can be of further assistance with this matter, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central TimeSincerely, Clara C.Executive Services Analyst

December 22, 2015 [redacted] RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: BBB File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Dear Ms. ***: Sprint is in receipt of the above-referenced inquiry of Mr. ***... [redacted] . We appreciate your assistance in bringing Mr. [redacted] 's concerns to our attention. In the information received, Mr. [redacted] indicated that Sprint failed to facilitate the manufacturer's warranty related to a known defect with his LG G4 device. He requested that we replace his device and to update his contractual obligation with us to reflect satisfied due to this dissatisfaction with the level of customer service provided by our retail and technical representatives. We regret any difficulty Mr. [redacted] may have experienced with the performance of his referenced device and that he is dissatisfied with the level of service provided by our service teams. However, all new Sprint devices come with a one-year manufacturer’s warranty limited to manufacturer’s defect. Warranty guidelines provide that, upon determination of a manufacturer’s defect and the device still being within the limited one-year manufacturer warranty period, customers can send defective devices directly to the manufacturer for repair and/or replacement under the provisions of the manufacturer’s limited one-year warranty. Customers are responsible for shipping costs and may incur additional costs if the manufacturer determines that the device issue is not covered by their warranty. Further details regarding the terms of the manufacturer’s warranty is available on the respective manufacturers’ websites and in device user’s guides. During our December 17, 2015, discussion with Mr. [redacted] , we explained the information outlined above. We also informed him that, based on that information and our technician identifying moisture damage in his malfunctioning device, we must respectfully decline his equipment replacement request. However, as a demonstration of our commitment to excellence, we offered to apply a $100 credit to his Sprint account to offset a portion of his monthly service charges due to the length of time taken to address his concerns. Mr. [redacted] indicated his understanding of our position and accepted our offer as satisfactory resolution to this concern. We regret any inconvenience this matter may have caused Mr. [redacted] . If we can be of any further assistance in this issue, you or Mr. [redacted] can contact me directly by calling our office toll-free at ###-###-####, ext. [redacted] and referencing case [redacted] . I am available from 8 a.m. to 4 p.m., Central Time, Monday through Friday. Sincerely, Stan S. Executive Services Analyst

June 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] on behalf of our account holder, Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed dissatisfaction with the level of customer service that she received from our representatives while trying to make payments towards her remaining balance Ms [redacted] stated in April 2017, they cancelled their service with Sprint, and her husband contacted our customer service department to inquire about the final bill estimate and payment arrangementsShe received the final bill in May 2017, for $1,and has been making the payments towards the bill Ms [redacted] said she received a letter stating the account will be sent to collectionsOn June 15, 2017, she said she went online to www.sprint.com, and tried to make a payment for $and was unable to access her accountShe contacted customer service and was told her account will be sent to collections by June 20, 2017, if the account is not paid off Our record reflects that Ms [redacted] ported out on April 21, 2017, to another wireless provider, and the Sprint account was cancelled with a final balance of $1, We also confirmed Ms [redacted] has been making payments since May 2017, and the remaining balance is $In addition, we contacted the outside collections agency and advised them to cease all further collection efforts on this account until August 4, We further confirmed no negative reporting was sent to the credit bureaus During our June 22, 2017, conversation with Ms [redacted] , the information outlined above was explained to her Ms [redacted] thanked us for our help We appreciate Ms [redacted] for taking time to provide details of her experience with finance care representativesWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and are happy that Ms [redacted] ’s issue is resolvedIf we can be of further assistance with this matter, Ms [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

June 8, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] *** Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] stated she purchased a defective Galaxy Sdevice and was not satisfied with the level of customer service she received from our retail store representatives while attempting to exchange the device Additionally, she stated that she was misled regarding the monthly cost of service As a result, she is requesting that we credit her account In our effort to provide clear communication about our devices, features and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information Ms [redacted] requested clarification regarding the lease agreement charges for her Galaxy Son her invoices Ms [redacted] is subscribed to our Unlimited Freedom Plan for $a month and she subscribes to our Total Equipment Protection for $a month She accepted an 18-month lease for $a month Upon activation of service, Ms [redacted] was provided with a clear disclosure of her monthly recurring charges, lease and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her electronic service agreement and Lease Agreement which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of her current planDuring our conversation with Ms [redacted] on May 26, 2017, we shared the aforementioned information with her Further, we advised her that she subscribed to our least expensive unlimited plan and that there were not any discounts we could provide at this time We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care representatives We regret that the level of service she received was not indicative of the world-class service we strive to provide The feedback she provided has been forwarded to the appropriate management staff for further reviewWe regret any inconvenience that this matter may have caused If we may be of further assistance with this matter, please contact us by calling Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central TimeSincerely, Tobias TExecutive Services Analyst

We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that her Sprint devices were programmed incorrectly by her local Sprint dealer which prevented her from using data services other than on Wi-FiShe states that Sprint has billed her $for the service and only offered an $credit for the errorShe requested a refund check for $480; half of the $for two years of no data We regret the circumstances that prevented Ms [redacted] from utilizing Sprint data services as included in her Sprint Framily plan with a $monthly service charge, per lineOur account records indicate that Ms [redacted] contacting Sprint on February 1, 2016, to advise that she has been unable to utilize data services for two years and seeking credit for $960, but that we did confirm data usage on one of the linesOur records further indicate that we submitted CTMS ticket to investigate the reported problem, but that we were unable to speak with the customer directly for resolution During our February 19, 2016, discussion with Ms [redacted] she cited that she has been unable to utilize data services for telephone ###-###-#### and ###-###-####, after upgrading both devices on March 23, Ms [redacted] failed to notify Sprint of this problem prior to February 2016, or take her devices to her local Sprint service and repair location for assistanceMs [redacted] confirmed that her issue was resolved; after we identified that the phone settings were set on the incorrect network/data options Although we were unable to confirm that Ms [redacted] ’s lack of data usage was the result of any error on the part of Sprint, we agreed to adjust her account $as a mutual resolve; she acceptedWe applied credit for the $to the account which dissolved her current balance for $and now her account reflects a credit balance for $ We regret any inconvenience that this matter may have causedIf we can be of any further assistance related to this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand p.m., Central Time Sincerely, [redacted] Executive Services Analyst

July 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] regarding Sprint account XXXXX***We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the level of customer service received from our representatives during his attempts to resolve his equipment return and refund concernsHe cited that he has not received the full amount for the cost of the equipment owed to him after he canceled his equipment orderHe also disputed the activation fee that is reflected on his June 13, 2016, invoice, citing that he paid for the activation fee when he purchased his device from one of our retail storesMr [redacted] requested that we process a refund to reimburse him for the cost of his online equipment order and credit his account for the disputed activation fee as well as reverse the $online rebate that was applied to his account prior to canceling his equipment order We appreciate Mr [redacted] taking the time to provide us with details regarding his experiences with our Customer Care representativesPlease be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff We regret any misunderstanding that may have occurred related to Mr [redacted] equipment cancellation requestAlthough we did not speak with Mr [redacted] directly, he sent an e-mail confirming that the issues were previously resolved to his satisfactionOur records reflect that Mr [redacted] credit card was refunded on June 29, 2016, in the amount of $to reimburse him for the cost of his equipmentWe also applied a $credit to his account to offset the activation feeThat credit will be reflected on his next invoiceTo demonstrate our commitment to excellence, the $credit will remain on Mr [redacted] account and will not be reversed We are pleased that we were able to resolve these concerns to Mr [redacted] satisfactionIf we can be of further assistance regarding these matters, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

April 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] submitted on March 27, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the data overages charges assessed to his account as indicated on the March billing statement, upon updating his price plan Mr [redacted] requested that Sprint review this matter and apply an adjustment to his account accordingly In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint has reviewed Mr [redacted] ’ complaintOur records indicate that on January 25, 2017, the price plan associated with phone lines ending in ***, ***, and ***, was updated to the 50% off competitor plan with limited data allowanceUpon review of Mr [redacted] ’ account, we determined that the above phone lines exceeded the date allowance in the referenced price plan as indicated on the March 10, 2017, billing statement in association with the February 7, through March 6, billing periods; therefore, his account was assessed data overages charges for phone lines ending in ***, ***, and [redacted] totaling $as indicated on the March 10, billing statement Please note that the data overages are validAlso, Sprint sent notifications on February and of 2017, to his email address on file alerting him of the data usage associated with the aforementioned phone lines Due to the date overage charges being assessed to Mr [redacted] ’ account, on April 9, 2017, he elected to update the price plan on the aforementioned lines of services to Sprint’s Unlimited Freedom plan with $Automatic Payment discount per line/per month upon his enrollment in Sprint’s Automatic Payment programIn addition, his price plan includes 10GB Mobile LTE with Hotspot, HD StreamingFurthermore, we confirmed that our Customer Care group applied an adjustment of $to offset the data overages as indicated on the March 10, billing statement, which Mr [redacted] acceptedThe adjustments will appear on Mr [redacted] May 10, invoice We spoke with Mr [redacted] on April 17, and discussed our findingsDuring our call, and to retain the account and provide closure to this matter, we offered a one-time adjustment of $to offset the reconnect from suspension fees that will appear on the May 10, invoice Mr [redacted] accepted our credit and confirmed her understanding with the information provided to her and satisfaction with the resolution provided We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: I am rejecting this response because: I object to some of the statements made by David Hregarding resolution of this matterFirst of all, as stated before, I had gone into the location on October 15, to exchange my recalled Samsung Note While there, I mentioned that I needed a case and screen protector for the phone, but as I was flying out the next day, I did not have time to shop for the items and I did not want to pay the high prices offered for the products at SprintThe Sales Associate, Olivia [redacted] , told me about a "special" they were having on accessoriesShe stated that I could get $worth of accessories for $240, paying an additional $per month for months David Hmade it sound like I was requesting a discount on the phone that I was exchanging the Note forThat is not true, and I did fully understand the obligations of the purchase of the phoneDavid left out many details regarding this situationIt was fully acknowledged by Sprint on January 18, 2017, that Olivia had participated in dishonest business practices and the District Manager had approved to rectify the situation by charging me the original $agreed upon for the accessories by removing remaining payments left for the productsHe left out the fact that the District Manager had incorrectly applied the credit, and that all of this information was documented through many conversations between myself and Sprint Customer CareI have contacted Customer Care many times, and they have been able to pull up notes regarding all conversations between us since December 2016, when I first noticed the discrepancyThe delay in noticing the discrepancy was due to Sprint failing to properly credit my account for the returned recalled Note for an extended period David Halso left out the fact that, despite the discrepancy in the accessory package being acknowledged in January 2017, Sprint did not credit my account until I researched and found a phone number for Customer Care at their Kansas HeadquartersI was in contact with Sprint at least seven times between January and May and each time was assured that the credit had been approved and would be applied "within a couple of days"Additionally, a store associate who has been very helpful throughout the ordeal told me in April that there had been many instances of dishonest business practices involving Olivia [redacted] , and they would now be giving me a full refund on the accessoriesHis Store Manager continued to fail to apply the credit, and when I spoke with Customer Care at HQ, that person indicated that the reason I had not been credited was possible because the Store Manager did not want to take the loss against his monthly sales quotaThe person at HQ then contacted the store and gave them hours to resolve the situation, which they did not doHQ contacted me again and finally did credit my account $Overall, the credit for the accessories has been applied, but David Hinsinuated that I was in the wrong and that I had not been duped by the Sales Associate, Olivia [redacted] That is not true, and it is my understanding that she is no longer with SprintHe left out many facts, misquoted me as saying that I was satisfied with the resolutionHe also did not list the correct products purchased for the accessory packageWhile at a high overview, it appears that the concerns have been addressed through monetary means, it does not address the fact that there are possibly many other customers who have been duped by unscrupulous selling practices performed by Sales Associates in order to meet their sales goalsI align the practices with the scandal associated with Wells Fargo in opening unwanted accountsI was lied to and treated poorlyHowever, I also am in Retail, and I understand how the process works, so I stuck with my claims for several months in order to have this issue resolvedHow many people do not know better and are taken advantage of? Thank you so much for your time and assistance Regards, [redacted] John

August 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] filed on behalf of Sprint account holder, Mr [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Ms [redacted] advised that we processed an unauthorized $transaction from her bank account on June 27, 2016, causing non-sufficient fund (NSF) charges totaling $to be assessed by her bank She confirmed that we have agreed to return the payment to her bank account but expressed her dissatisfaction with our declining to refund the NSF charges She requested that we refund those charges due to our error We regret any misunderstanding that may have occurred regarding Ms [redacted] ’s noted payment, as well as any delay in addressing her reported concerns Our records reflect that Mr [redacted] preauthorized an arrangement on May 28, 2016, to remit a payment of $on June 8, 2016, to satisfy his past-due account balance On June 8, 2016, Mr [redacted] amended that agreement by remitting a partial payment of $to his account and requesting that we process the remaining $due on June 24, 2016, using the credit card referenced in Ms [redacted] ’s inquiry The amended arrangement was accepted on June 10, 2016, and the referenced payment was processed to the preauthorized bank card on June 24, 2016, as agreed Our records further reflect that Mr [redacted] contacted our Finance department on July 1, 2016, advising that he did not authorized the payment of $on June 24, Although we confirmed the above-referenced payment arrangements and sustain that the disputed payment was authorized, representatives of our Corporate Finance department refunded the $payment to the noted bank card on July 2, 2016, and reassessed that amount to his Sprint account as past-due We contacted Mr [redacted] via telephone and e-mail to obtain his permission to speak with Ms [redacted] on his behalf, on July 29, Although we were unable to speak with him on that date, we invited Ms [redacted] to forward her bank information reflecting the referenced NSF fees to assist in our investigation of this matter Ms [redacted] forwarded a copy of her requested bank statement to us via e-mail the same date and confirmed that the referenced payment was refunded to her bank on July 2, Mr [redacted] followed up with us on August 1, 2016, to authenticate his account security PIN and provide his consent for us to discuss the matter with Ms [redacted] He also confirmed his understanding that we received Ms [redacted] ’s bank information and would follow up with her within to hours We contacted Ms [redacted] on August 3, 2016, and informed her that, based on our review of the situation, we were unable to identify a Sprint-related error regarding the disputed payment However, due to the decision of our Consumer Finance department to refund the $payment, as noted above, and based on the documentation she provided, we applied a credit of $to Mr [redacted] ’s Sprint account to offset the amount of the three noted NSF fees However, because his account reflected an outstanding past-due balance and due to our not having a payment of that amount associated with his Sprint account, we are unable to process a refund to her bank for that amount Ms [redacted] indicated her understanding of our response and her satisfaction with the resolution provided On behalf of Sprint, I apologize for any inconvenience this matter may have caused the [redacted] s, and we appreciate their continued business If we can be of further assistance with this issue, Mror Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand p.m., Central Time Sincerely, Russell [redacted] **Executive Services Analyst

December 28, [redacted] ***, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account # xxxxx [redacted] Sprint Case # [redacted] Dear Ms ***: This is in response to the above-referenced letter received by our organization on December 23, 2015, regarding Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’ filing, she expressed her dissatisfaction with the inability to receive the quoted monthly service charges that were provided to her at the time of activationMs [redacted] cited when she established her Sprint account, she was quoted a monthly service charge of $per month, including taxesHowever, her monthly service charges have averaged $per monthMs [redacted] also expressed her dissatisfaction with the Sprint Discount Program not being configured to her Sprint accountAccording to Ms [redacted] , she was advised that she would receive a monthly discount due to being a member of American Automobile Association (AAA)Due to these issues, Ms [redacted] requested that Sprint review her billing concerns Please note that any invoice balance estimates provided by Sprint would not constitute a promise of future monthly service chargesThus, changes to taxes, service plan selections including the addition of a device Lease or Sprint Easy Pay option, additional purchases or subscriptions, could result in invoice balance changes Sprint has reviewed Ms [redacted] ’ complaintAccording to our records, Ms [redacted] ’ monthly service charges total $per month which includes the $Total Equipment Protection (TEP) plan option per line, taxes, surcharges and applicable feesHowever, Ms [redacted] is leasing two devices and accessories totaling $per monthAs such, we confirmed that Ms [redacted] is being billed correctly for her services and devicesAdditionally, we located a signed Service Agreement from the point of sale, which explained her monthly service charges when she established her Sprint account in June In regard to her Sprint Discount Program concerns, due to the type of price plan Ms [redacted] is configured to, she is not eligible to receive the AAA or any type of monthly discounts applied to her Sprint account To amicably resolve this matter, we applied a $service credit to Ms [redacted] ’ Sprint account, which represents the 10% discount she would have received off of her current price plan for the twenty-four month durationOn December 24, 2015, we spoke with Ms [redacted] and provided her with our findings and resolution to her account concernsMs [redacted] stated that she understands her billing associated with her Sprint account and her concerns were addressed and resolved to her satisfaction We regret any inconvenience Ms [redacted] may have experienced as a result of this matterIf we may be of further assistance with this concern, you or she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Eastern Standard Time Sincerely, Ty- [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Ross ***

March 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced inquiry of [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction regarding her monthly lease charge reflected on her October to March invoices for her iPhone Ms [redacted] requested that Sprint review this matter and adjust her account accordingly In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint reviewed Ms***’s complaint Based on our research, we confirmed that on September 9, 2016, Ms [redacted] elected to upgrade her phone line ending [redacted] and qualified for “The iPhone on Us” promotion Per the terms of that promotion, in order to qualify for the monthly service credit for her lease, Ms [redacted] was required to return her iPhone via a promotions return kit, and agree to a Sprint Lease Agreement Our records show that inadvertently Ms***’ iPhone device was returned via a regular return process, which disqualified the number from receiving the monthly account service credit for her leased iPhone Therefore, in an effort to bring about an amicable resolution to this matter, on January 21, 2017, our billing team spoke to Ms [redacted] and offered a one-time account lump sum service credit in the amount of $448.63, which emulates a $monthly lease credit for months, and she accepted However, Ms [redacted] will continue to see the monthly lease charge for the iPhone Upon upgrading her device, Ms [redacted] was provided with a clear disclosure of her monthly lease charges and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her of the Lease Agreement which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her upgrade on Sprint’s part during the upgrade of her device We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

July 21, 2017 RevDex.com Serving Greater Kansas City 8080 Ward Parkway Kansas City, MO 64114 [email protected] Re: BBB File 12232942, [redacted] Sprint Account: xxxxx1635 Sprint Case # 2265144 To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of Ms. [redacted] submitted on July 6, 2017. We appreciate your assistance in bringing our customer’s concern to our attention. According to the information received, Ms. [redacted] claims that a Sprint retail representative forged her initials on a Transaction Summary Form. Ms. [redacted] further asserts that she encountered an unfavorable customer service experience while attempting to resolve this matter. Ms. [redacted] requested that Sprint review this matter and take the appropriate action. Sprint has thoroughly reviewed Ms. [redacted] ’s complaint and notes that on June 5, 2017, Ms. [redacted] visited a local Sprint Retail Store location, to process a device change on phone numbers ending in 1436 and 7551. At that time, Ms. [redacted] declined to subscribe to Sprint’s Total Equipment Protection (TEP) plan on the aforementioned phone numbers. Unfortunately, the retail employee signed Ms. [redacted] ’s initials confirming the aforementioned plan was declined. In regarding to the retail store representative actions, Sprint has addressed this matter in accordance with its security policies and disciplinary procedures. With regard to Ms. [redacted] ’s concerns of Sprint scanning her driver’s license using an IPad device. This information was forwarded directly to our billings system and is used to authenticate the account at our Retail Store locations. We spoke with Ms. [redacted] , on July 19, 2017, and relayed the above information. During the call, Ms. [redacted] acknowledged that she spoke with the District Retail Manger and he apologized for any inconvenience this matter may have caused her. However, to resolve this matter, we offered and Ms. [redacted] accepted a one time courtesy adjustment of $105 to offset a portion of her monthly recurring charges. At that time, Ms. [redacted] stated that her account concerns were satisfactorily resolved. We appreciate Ms. [redacted] taking the time to provide us with her feedback regarding her experience with the local Sprint Retail Store location. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value Ms. [redacted] ’s feedback and that her concerns have been forwarded to the appropriate managerial staff for review. If we can be of further assistance with this issue, Ms. [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, ext. ***. I am available Monday through Friday between 7:30 a.m. and 4:30 p.m., Eastern Time. Sincerely, /s/ [redacted] W [redacted] W Executive Services Analyst