[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If the item does not show up, I will contact you again. The information given to me so far, doesn't show a new order has been placed by them. Nothing has arrived as of yet, and I have not received any shipping information.
Regards,
[redacted]
Dear Teresa,We have closed this account and removed the debt that was owed on the account. You will no longer receive anymore correspondence from our company regarding money owed. You do not owe us any money and you should no longer receive correspondence stating you owe money. This account has been closed so no more orders will be able to be made from account. If you have any further questions we please ask that you contact our customer service department. We consider this issue closed as we have removed the debt and closed the account.We are sorry for any inconvenience this may have caused. Thank you,Silver Star Brands Customer Service
Good afternoon,
We apologize for the confusion on the rebate from your invoice. The rebate is only vaild if you sign up for freeshipping.com which is an affiliate company of ours. Please accept a $15 gift voucher to be used on your next order as our way of apologizing. Your gift voucher will be...
mailed out next week and is good for up to 1 year. If you have any other questions please let us know. Thank you and have a good day!
Good afternoon,
We have spoken to our credit department about this matter
and they have indicated that they require addition information from you to get
this issue resolved. Previously you have sent them a copy of the front of the
cashed check, however they require a copy of the back as...
well. Please send a
copy of the back of the check via the same method you send the front. If you
have any further questions please let us know. Thank you!
~The Miles Kimball Team
Good afternoon,
Thank you for contacting Miles Kimball. We are very sorry
for this inconvenience. We are unable to send you the pole for free, however we
have refunded you the $11.99 you paid for the flag. Your refund will go back to
your card that you paid with within the next 2-3 business...
days. If you have any
other questions please let us know. Thank you and have a good day!
~The Miles Kimball Team
Dear Sir or Ma'am,We have reviewed your order and it shows that your order was delivered on 5/5 at 11:35am. When the order was placed online the zip code was entered incorrectly onto the order so that is the reason for the delay. After the order is shipped we are not able to change the...
zip code during transit. If you did not received your order we please ask that you contact our customer service department below. We are sorry for any inconvenience.If we can be of further assistance, please do not hesitate to contact us. Thank you,Miles Kimball Customer Service###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
I sent you an email on 12/30/2014 stating that I hadn't received further communication with Walter Drake/Star Brands other than what I communicated to you in that email. I stated that I was going to send on January 3, 2015 to Walter Drake a payment of $75.00 to cover November and December bills that I never received and also January 2015. I did so and today (January 17, 2015) I received the first and only actual bill from Walter Drake where they did receive the $75.00 and have given me credit for the late charge of $15.00 and a credit of $6.07 for interest. I am now up to date with them and will continue to pay my bill each month till the account is paid in full.I am now satisfied with the billing situation.Thank you for your time and help with the situation.
Hello, In accordance with Federal Trade Commission (FTC) regulatory precepts, the following declarations are compulsory in regards to this product: Usage claims for this product are based on Homeopathic Materia Medica, a system of medicine practiced around the world for over 200 years. There...
are no current federally recognized clinical or scientific studies in regards to the efficacy of this product or homeopathy in general. The practice of homeopathic medicine is not accepted by all medical experts. Native Remedies advocates that individuals educate themselves regarding homeopathic principles before taking this or any medicine. More information regarding homeopathy is available on our website.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Nancy [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good morning,Thank you for contacting us. We apologize for this inconvenience. We are currently showing the account information to have the name [redacted] [redacted] with the shipping information under [redacted]. Since the account is under the [redacted] last name, that is what the bills...
should be printed with. If this is incorrect, please let us know and we can look into it further. Thank you and have a good day.~The Walter Drake Customer Service Team
We have reviewed your order and it shows that it was placed on 6/2. When order are first placed you will see a pre-authorization of funds listed on your back account. The reason this is listed on your account is to make sure there is money in your account to pay for the order. Once...
your order is shipped you will see the pre-authorization disappear and you will be charged the correct amount. The reason you were charged the $180.88 is because your order went out in two different shipments. If you look at your bank account you should have two separate shipping charges on your account that will equal the total amount of your order $212.88. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.
Good afternoon,
Thank you for your inquiry. We have been working with our
credit department to get this issue resolved. Our credit department will be
reimbursing you for your overdraft fees and will be contacting you shortly with
any questions they may have. Should you have any further...
questions please let
us know. Thank you!
~The Miles Kimball Customer Service Team
Dear Sir or Ma'am,Thank you for your recent feedback. We do see that you did call us on 7/5 and we explained the "double charge" you stated you received is a preauthorization of funds that is done on all orders. We do not charge you for the order until your order has been shipped. ...
This preauthorization of funds will drop off once your order is shipped and you will only be charged twice. We please ask that you check your bank records to make sure that you have not been charged twice. If you have been charged twice we please ask that you contact our customer service department and they will be able to further assist you with this issue. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If the item does not show up, I will contact you again. The information given to me so far, doesn't show a new order has been placed by them. Nothing has arrived as of yet, and I have not received any shipping information.
Regards,
[redacted]
Dear Teresa,We have closed this account and removed the debt that was owed on the account. You will no longer receive anymore correspondence from our company regarding money owed. You do not owe us any money and you should no longer receive correspondence stating you owe money. This account has been closed so no more orders will be able to be made from account. If you have any further questions we please ask that you contact our customer service department. We consider this issue closed as we have removed the debt and closed the account.We are sorry for any inconvenience this may have caused. Thank you,Silver Star Brands Customer Service
Good afternoon,
We apologize for the confusion on the rebate from your invoice. The rebate is only vaild if you sign up for freeshipping.com which is an affiliate company of ours. Please accept a $15 gift voucher to be used on your next order as our way of apologizing. Your gift voucher will be...
mailed out next week and is good for up to 1 year. If you have any other questions please let us know. Thank you and have a good day!
~[redacted]
Good afternoon,
We have spoken to our credit department about this matter
and they have indicated that they require addition information from you to get
this issue resolved. Previously you have sent them a copy of the front of the
cashed check, however they require a copy of the back as...
well. Please send a
copy of the back of the check via the same method you send the front. If you
have any further questions please let us know. Thank you!
~The Miles Kimball Team
Good afternoon,
Thank you for contacting Miles Kimball. We are very sorry
for this inconvenience. We are unable to send you the pole for free, however we
have refunded you the $11.99 you paid for the flag. Your refund will go back to
your card that you paid with within the next 2-3 business...
days. If you have any
other questions please let us know. Thank you and have a good day!
~The Miles Kimball Team
Dear Sir or Ma'am,We have reviewed your order and it shows that your order was delivered on 5/5 at 11:35am. When the order was placed online the zip code was entered incorrectly onto the order so that is the reason for the delay. After the order is shipped we are not able to change the...
zip code during transit. If you did not received your order we please ask that you contact our customer service department below. We are sorry for any inconvenience.If we can be of further assistance, please do not hesitate to contact us. Thank you,Miles Kimball Customer Service###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I sent you an email on 12/30/2014 stating that I hadn't received further communication with Walter Drake/Star Brands other than what I communicated to you in that email. I stated that I was going to send on January 3, 2015 to Walter Drake a payment of $75.00 to cover November and December bills that I never received and also January 2015. I did so and today (January 17, 2015) I received the first and only actual bill from Walter Drake where they did receive the $75.00 and have given me credit for the late charge of $15.00 and a credit of $6.07 for interest. I am now up to date with them and will continue to pay my bill each month till the account is paid in full.I am now satisfied with the billing situation.Thank you for your time and help with the situation.
Hello, In accordance with Federal Trade Commission (FTC) regulatory precepts, the following declarations are compulsory in regards to this product: Usage claims for this product are based on Homeopathic Materia Medica, a system of medicine practiced around the world for over 200 years. There...
are no current federally recognized clinical or scientific studies in regards to the efficacy of this product or homeopathy in general. The practice of homeopathic medicine is not accepted by all medical experts. Native Remedies advocates that individuals educate themselves regarding homeopathic principles before taking this or any medicine. More information regarding homeopathy is available on our website.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Nancy [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good morning,Thank you for contacting us. We apologize for this inconvenience. We are currently showing the account information to have the name [redacted] [redacted] with the shipping information under [redacted]. Since the account is under the [redacted] last name, that is what the bills...
should be printed with. If this is incorrect, please let us know and we can look into it further. Thank you and have a good day.~The Walter Drake Customer Service Team
We have reviewed your order and it shows that it was placed on 6/2. When order are first placed you will see a pre-authorization of funds listed on your back account. The reason this is listed on your account is to make sure there is money in your account to pay for the order. Once...
your order is shipped you will see the pre-authorization disappear and you will be charged the correct amount. The reason you were charged the $180.88 is because your order went out in two different shipments. If you look at your bank account you should have two separate shipping charges on your account that will equal the total amount of your order $212.88. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.
We have contacted the customer on 7/26/2016 and his issue has been resolved. We are sorry for any inconvenience this may have caused.
Good afternoon,
Thank you for your inquiry. We have been working with our
credit department to get this issue resolved. Our credit department will be
reimbursing you for your overdraft fees and will be contacting you shortly with
any questions they may have. Should you have any further...
questions please let
us know. Thank you!
~The Miles Kimball Customer Service Team
Dear Sir or Ma'am,Thank you for your recent feedback. We do see that you did call us on 7/5 and we explained the "double charge" you stated you received is a preauthorization of funds that is done on all orders. We do not charge you for the order until your order has been shipped. ...
This preauthorization of funds will drop off once your order is shipped and you will only be charged twice. We please ask that you check your bank records to make sure that you have not been charged twice. If you have been charged twice we please ask that you contact our customer service department and they will be able to further assist you with this issue. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.
Per Jennifer Employee Badge # 06179 She has removed this customer from the mailing list she will no longer receive catalogs.