Good afternoon, We apologize for that you did not like the quality of our Sherpa BackrestWe have processed a refund for you and will be sending it out via a refund check that you will receive in 1-weeksIf you have any further questions please let us knowThank you The Walter Drake Team
Good afternoon, We apologize for the confusion on the rebate from your invoiceThe rebate is only vaild if you sign up for freeshipping.com which is an affiliate company of oursPlease accept a $gift voucher to be used on your next order as our way of apologizingYour gift voucher will be mailed out next week and is good for up to yearIf you have any other questions please let us knowThank you and have a good day! ~ [redacted] ***
Good morning, Thank you for contacting Miles KimballWe are sorry for any convenience that may have occurred during this processWe require a bit more information to fully resolve your complaintYou mention in your email that you have screen shots available of the disputed issues you hadIf possible, could you please email those to us? We are not able to recreate any of the issues you are referencingThe source code you used was the Cyber Monday Preview saleWe have attached a screen shot of the discounts that the email offersWe do not see any advertising of free rush delivery as well as a BOGO dealThere IS a buy get free deal for fudge, however we do not show that you ordered any fudge Any further details you can provide would be greatly appreciatedThank you and have a great day! ~The Miles Kimball Team
Good afternoon, Thank you for contacting ExposuresWe apologize for the inconvenience with this email offerWe would like to offer you 50% off of your next order with ExposuresThis order does need to be placed over the phone so our representative can apply your 50% discountIf you have any questions please let us knowThank you and have a good day! ~The Exposures Team
I sent you an email on 12/30/stating that I hadn't received further communication with Walter Drake/Star Brands other than what I communicated to you in that email I stated that I was going to send on January 3, to Walter Drake a payment of $to cover November and December bills that I never received and also January I did so and today (January 17, 2015) I received the first and only actual bill from Walter Drake where they did receive the $and have given me credit for the late charge of $and a credit of $for interest I am now up to date with them and will continue to pay my bill each month till the account is paid in full.I am now satisfied with the billing situation.Thank you for your time and help with the situation
Good afternoon,We apologize for this issue with your order and your paymentWe will be submitting an order for the year calendar that you requested and you should receive it in 5-business daysYou will not be charged for this orderIf you have any further questions please let us knowThank you and have a good day~The Walter Drake Team
Good afternoon, Thank you for your inquiryWe have been working with our credit department to get this issue resolvedOur credit department will be reimbursing you for your overdraft fees and will be contacting you shortly with any questions they may haveShould you have any further questions please let us knowThank you! ~The Miles Kimball Customer Service Team
On Fri, Feb 6, at 2:PM, [redacted] [redacted] wrote:ID: [redacted] I have an error in my complaint I filed that I wanted to clarify/Correct If I May do soThe date that it asks "when did I contact the company", I listed Those dates as 02-05-but it's 02-06-for both those datesI thought TODAY was 02-05-so that is why I mistakenly put in the wrong date for those fieldsThe package was not even delivered to me by UPS until 02-06-I just wanted to make that clarification for the record/complaint.My apologies for the error!I also think I may have accidentally created complaints because the "reason for complaint" was incorrect as it said "repair issue" when it's not a repair problem, it's a new product that's in dispute because it was not sealed up and therfore potentially contaminated and unfit for use in my opinionSo I tried to use the browser back button to fix the "reason for complaint" field and I think I may have created complaints for the same issueNot sure if I did but if I did, it's only complaint and not 2.Sorry again for my errors! [redacted]
Good afternoon, We have spoken to our credit department about this matter and they have indicated that they require addition information from you to get this issue resolvedPreviously you have sent them a copy of the front of the cashed check, however they require a copy of the back as wellPlease send a copy of the back of the check via the same method you send the frontIf you have any further questions please let us knowThank you! ~The Miles Kimball Team
Good afternoon,Per notation on the customer's account, the customer is being contacted by the vendor on instructions on how to use the Kegel ExerciserCustomer is also aware that the item is not defective and they do not come wrapped as customer thoughtWe consider the issue closedThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Obviously, this communication process is getting nowhere, so I will be contacting the local authorities in [redacted] ***, Wisconsin to file a report since I cannot get any other information from your companyI do understand "security of the customer", however this customer has committed a crime and for MY security I have to be sure this is resolved and the person(s) know that they cannot STEAL from others! You have NOT contacted me to let me know this has been taken care ofHow am I supposed to be reassured? [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I accept the business's offer to replace the ornament, and I have already received an email from the company stating that they are in the process of doing thisI noticed on their email, that the personalized name was incorrect, so I called their customer service on 1/15/to have that correctedThank you for your help [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good evening,Thank you for contacting Walter DrakeWe apologize for this issue with our billing departmentWe have asked our credit department to remove the late fees associated with your last late paymentIf you have any further questions please contact our credit department and they will assist youThank you are have a great day!~The Walter Drake Customer Service Team
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good evening,
We apologize for the problems with the folding commodeWe have done a credit for $to your account as requestedIf you have any questions please let us knowThank you
~*** *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good afternoon,
We apologize for this inconvenienceWe have checked with
our credit department and have verified the error was indeed not on your end
We have instructed our credit department to wipe out the balance due on your
accountIf you have any further questions please let us know
Thank you and
have a good day ~The Miles Kimball Team
Thank you for contacting Miles KimballWe apologize for the
inconvenience that has occurred with this orderWe have processed a
replacement order for the July ornament and you should receive it in 5-business
daysIf you have any further questions, please let us knowThank you and have
a
great day
~The Miles Kimball Customer Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good afternoon, We apologize for that you did not like the quality of our Sherpa BackrestWe have processed a refund for you and will be sending it out via a refund check that you will receive in 1-weeksIf you have any further questions please let us knowThank you The Walter Drake Team
Good afternoon, We apologize for the confusion on the rebate from your invoiceThe rebate is only vaild if you sign up for freeshipping.com which is an affiliate company of oursPlease accept a $gift voucher to be used on your next order as our way of apologizingYour gift voucher will be mailed out next week and is good for up to yearIf you have any other questions please let us knowThank you and have a good day! ~ [redacted] ***
Good morning, Thank you for contacting Miles KimballWe are sorry for any convenience that may have occurred during this processWe require a bit more information to fully resolve your complaintYou mention in your email that you have screen shots available of the disputed issues you hadIf possible, could you please email those to us? We are not able to recreate any of the issues you are referencingThe source code you used was the Cyber Monday Preview saleWe have attached a screen shot of the discounts that the email offersWe do not see any advertising of free rush delivery as well as a BOGO dealThere IS a buy get free deal for fudge, however we do not show that you ordered any fudge Any further details you can provide would be greatly appreciatedThank you and have a great day! ~The Miles Kimball Team
Good afternoon, Thank you for contacting ExposuresWe apologize for the inconvenience with this email offerWe would like to offer you 50% off of your next order with ExposuresThis order does need to be placed over the phone so our representative can apply your 50% discountIf you have any questions please let us knowThank you and have a good day! ~The Exposures Team
I sent you an email on 12/30/stating that I hadn't received further communication with Walter Drake/Star Brands other than what I communicated to you in that email I stated that I was going to send on January 3, to Walter Drake a payment of $to cover November and December bills that I never received and also January I did so and today (January 17, 2015) I received the first and only actual bill from Walter Drake where they did receive the $and have given me credit for the late charge of $and a credit of $for interest I am now up to date with them and will continue to pay my bill each month till the account is paid in full.I am now satisfied with the billing situation.Thank you for your time and help with the situation
Good afternoon,We apologize for this issue with your order and your paymentWe will be submitting an order for the year calendar that you requested and you should receive it in 5-business daysYou will not be charged for this orderIf you have any further questions please let us knowThank you and have a good day~The Walter Drake Team
Good afternoon, Thank you for your inquiryWe have been working with our credit department to get this issue resolvedOur credit department will be reimbursing you for your overdraft fees and will be contacting you shortly with any questions they may haveShould you have any further questions please let us knowThank you! ~The Miles Kimball Customer Service Team
On Fri, Feb 6, at 2:PM, [redacted] [redacted] wrote:ID: [redacted] I have an error in my complaint I filed that I wanted to clarify/Correct If I May do soThe date that it asks "when did I contact the company", I listed Those dates as 02-05-but it's 02-06-for both those datesI thought TODAY was 02-05-so that is why I mistakenly put in the wrong date for those fieldsThe package was not even delivered to me by UPS until 02-06-I just wanted to make that clarification for the record/complaint.My apologies for the error!I also think I may have accidentally created complaints because the "reason for complaint" was incorrect as it said "repair issue" when it's not a repair problem, it's a new product that's in dispute because it was not sealed up and therfore potentially contaminated and unfit for use in my opinionSo I tried to use the browser back button to fix the "reason for complaint" field and I think I may have created complaints for the same issueNot sure if I did but if I did, it's only complaint and not 2.Sorry again for my errors! [redacted]
Good afternoon, We have spoken to our credit department about this matter and they have indicated that they require addition information from you to get this issue resolvedPreviously you have sent them a copy of the front of the cashed check, however they require a copy of the back as wellPlease send a copy of the back of the check via the same method you send the frontIf you have any further questions please let us knowThank you! ~The Miles Kimball Team
Good afternoon,Per notation on the customer's account, the customer is being contacted by the vendor on instructions on how to use the Kegel ExerciserCustomer is also aware that the item is not defective and they do not come wrapped as customer thoughtWe consider the issue closedThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Obviously, this communication process is getting nowhere, so I will be contacting the local authorities in [redacted] ***, Wisconsin to file a report since I cannot get any other information from your companyI do understand "security of the customer", however this customer has committed a crime and for MY security I have to be sure this is resolved and the person(s) know that they cannot STEAL from others! You have NOT contacted me to let me know this has been taken care ofHow am I supposed to be reassured? [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I accept the business's offer to replace the ornament, and I have already received an email from the company stating that they are in the process of doing thisI noticed on their email, that the personalized name was incorrect, so I called their customer service on 1/15/to have that correctedThank you for your help [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good evening,Thank you for contacting Walter DrakeWe apologize for this issue with our billing departmentWe have asked our credit department to remove the late fees associated with your last late paymentIf you have any further questions please contact our credit department and they will assist youThank you are have a great day!~The Walter Drake Customer Service Team
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good evening,
We apologize for the problems with the folding commodeWe have done a credit for $to your account as requestedIf you have any questions please let us knowThank you
~*** *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good afternoon,
We apologize for this inconvenienceWe have checked with
our credit department and have verified the error was indeed not on your end
We have instructed our credit department to wipe out the balance due on your
accountIf you have any further questions please let us know
Thank you and
have a good day ~The Miles Kimball Team
Thank you for contacting Miles KimballWe apologize for the
inconvenience that has occurred with this orderWe have processed a
replacement order for the July ornament and you should receive it in 5-business
daysIf you have any further questions, please let us knowThank you and have
a
great day
~The Miles Kimball Customer Service Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***