Good morning,
Thank you for contacting usWe apologize for the inconvenience
that you experienced with this itemWe have handled a refund for $back to
your original form of paymentYou should see the credit within 2-business
daysIf you have any other questions please let us
knowThank you and have a
good day!
~The Miles Kimball Team
Good afternoon,
We apologize for any inconvenience this issue has caused
youOur records indicate that our credit department has reached out to you
asking for a copy of the consumer credit report that includes the inquiry so an
investigation can be launchedIf you are able to provide
this information, we
will be able to start to work to resolve this issuePlease contact our credit
department at ***Thank you
~The Easy Comforts Team
Dear [redacted],We are sorry for the issues that you have been having with this order that you placed with us. We have reviewed order number SO[redacted] and it shows that you placed this order on 12/21/2015 with your preferred credit plan you have with us. Since you placed this order with...
your credit plan a refund was issued back to your credit account. A refund check will not be issued for this order since you did not pay for this order by check, money order or with cash. We are sorry for the confusion and the inconvenience this may have caused you.If we can be of further assistance, please do not hesitate to contact us. Thank you,Easy Comforts Customer Service###-###-####
Good afternoon,
We apologize that you are unsatisfied with our refund
policy. To help better assist you, could you advise if your refund check has
been received? Thank you and we look forward to helping you with this problem.
Have a great day!
~The Native Remedies Team
Good afternoon,Thank you for contacting Miles Kimball. We are showing that a payment for $22.10 was received on 6/30/15. That brings your account balance to $0.00. If you have any other questions, please let us know. Thank you and have a good day!~The Miles Kimball Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good morning,Thank you for sending the required information. Our credit department now shows a $0.00 balance for your account. Thank you and have a great day!
Dear Sir or Ma'am,We have reviewed your order and it shows that everything was personalized correctly on your order. As shown online in the picture, the personalized part of the card does come in block lettering and the inscription is in italics. We are sorry but we are not able to issue...
a refund for the Christmas cards. If you would like to review the card online we have provided a link to you. We are sorry for any inconvenience this may have caused.https://www.mileskimball.com/buy-personalized-twilight-chapel-christmas-c...⇄
Dear Sir or Ma'am,We have reviewed your account and it shows that the $80 that was overpaid on your account is going to be refunded to you. Please allow up to 1-2 weeks for a refund check to be received through the mail. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us. Thank you,Miles Kimball Customer Service###-###-####
On Fri, Feb 6, 2015 at 2:20 PM, [redacted] [redacted] wrote:ID: [redacted]I have an error in my complaint I filed that I wanted to clarify/Correct If I May do so. The date that it asks "when did I contact the company", I listed Those 2 dates as 02-05-2015 but...
it's 02-06-2015 for both those dates. I thought TODAY was 02-05-2015 so that is why I mistakenly put in the wrong date for those fields. The package was not even delivered to me by UPS until 02-06-2015. I just wanted to make that clarification for the record/complaint.My apologies for the error!I also think I may have accidentally created 2 complaints because the "reason for complaint" was incorrect as it said "repair issue" when it's not a repair problem, it's a new product that's in dispute because it was not sealed up and therfore potentially contaminated and unfit for use in my opinion. So I tried to use the browser back button to fix the "reason for complaint" field and I think I may have created 2 complaints for the same issue. Not sure if I did but if I did, it's only 1 complaint and not 2.Sorry again for my errors![redacted]
Good morning,
Thank you for contacting Miles Kimball. We apologize for any
inconvenience that may have been caused with this issue. As a onetime courtesy,
we have credited your account $11.99 to wipe out your balance due. This brings
your account to paid in full. If you have any...
further questions please let us
know. Thank you.
~The Miles Kimball Customer Service Team
Dear Sir or Ma'am,We are sorry for the inconvenience this may have caused. We have checked your account and it shows that your statement was generated on 5/20/16. You were one day past due from the prior month statement so you were charged a $15 late fee per the Miles Kimball rule for...
the state of Arkansas. The late fee was generated before the customer mailed the check. We did not receive the check of $80 until 6/13/16. All incoming checks are processed the same they are picked up. The check was processed and the $80 was credited to your account. The $15 late fee was removed and we also received your debit card payment on 6/13/16. We were notified that the transaction was cleared on 6/15/16. We apologize for any inconvenience this may have caused. If we can be of further assistance, please do not hesitate to contact us. Thank you,Miles Kimball Customer Service1-855-202-7394
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The item arrived today and is in perfect shape.
Regards,
[redacted]
Good afternoon,
We apologize for that you did not like the quality of our
Sherpa Backrest. We have processed a refund for you and will be sending it out
via a refund check that you will receive in 1-2 weeks. If you have any further
questions please let us know. Thank...
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good evening,Thank you for contacting Walter Drake. We apologize for this issue with our billing department. We have asked our credit department to remove the late fees associated with your last late payment. If you have any further questions please contact our credit department and they will assist...
you. Thank you are have a great day!~The Walter Drake Customer Service Team
Good afternoon,
Thank you for contacting Exposures. We apologize for the inconvenience
with this email offer. We would like to offer you 50% off of your next order
with Exposures. This order does need to be placed over the phone so our
representative can apply your 50% discount. If you have...
any questions please
let us know. Thank you and have a good day!
~The Exposures Team
When I ordered these cards, there was no indication that the lettering would be in block style instead of italics like the inscription nor was there in indication that the ink would be a different color blue than the inscription. If I had know that, I would have never ordered the cards. Two different typing and two different colors (blue). These cards are all jacked up. I would not send these cards out, they are tacky and cheap looking.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason I have not responded is that I was waiting to see if I actually got reimbursed for the postage – which I haven’t received yet so the matter really isn’t closed
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am a little dismayed by the tone of the response. It took speaking to two reps and a supervisor on the phone and filing a complaint with the Revdex.com for me to finally be advised that the system was incorrectly billing me for shipping which was supposed to be free. Hallelujah!
Regards,
[redacted]
Good morning,
Thank you for contacting usWe apologize for the inconvenience
that you experienced with this itemWe have handled a refund for $back to
your original form of paymentYou should see the credit within 2-business
daysIf you have any other questions please let us
knowThank you and have a
good day!
~The Miles Kimball Team
Good afternoon,
We apologize for any inconvenience this issue has caused
youOur records indicate that our credit department has reached out to you
asking for a copy of the consumer credit report that includes the inquiry so an
investigation can be launchedIf you are able to provide
this information, we
will be able to start to work to resolve this issuePlease contact our credit
department at ***Thank you
~The Easy Comforts Team
Dear [redacted],We are sorry for the issues that you have been having with this order that you placed with us. We have reviewed order number SO[redacted] and it shows that you placed this order on 12/21/2015 with your preferred credit plan you have with us. Since you placed this order with...
your credit plan a refund was issued back to your credit account. A refund check will not be issued for this order since you did not pay for this order by check, money order or with cash. We are sorry for the confusion and the inconvenience this may have caused you.If we can be of further assistance, please do not hesitate to contact us. Thank you,Easy Comforts Customer Service###-###-####
Good afternoon,
We apologize that you are unsatisfied with our refund
policy. To help better assist you, could you advise if your refund check has
been received? Thank you and we look forward to helping you with this problem.
Have a great day!
~The Native Remedies Team
Good afternoon,Thank you for contacting Miles Kimball. We are showing that a payment for $22.10 was received on 6/30/15. That brings your account balance to $0.00. If you have any other questions, please let us know. Thank you and have a good day!~The Miles Kimball Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good morning,Thank you for sending the required information. Our credit department now shows a $0.00 balance for your account. Thank you and have a great day!
Dear Sir or Ma'am,We have reviewed your order and it shows that everything was personalized correctly on your order. As shown online in the picture, the personalized part of the card does come in block lettering and the inscription is in italics. We are sorry but we are not able to issue...
a refund for the Christmas cards. If you would like to review the card online we have provided a link to you. We are sorry for any inconvenience this may have caused.https://www.mileskimball.com/buy-personalized-twilight-chapel-christmas-c...⇄
Dear Sir or Ma'am,We have reviewed your account and it shows that the $80 that was overpaid on your account is going to be refunded to you. Please allow up to 1-2 weeks for a refund check to be received through the mail. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us. Thank you,Miles Kimball Customer Service###-###-####
On Fri, Feb 6, 2015 at 2:20 PM, [redacted] [redacted] wrote:ID: [redacted]I have an error in my complaint I filed that I wanted to clarify/Correct If I May do so. The date that it asks "when did I contact the company", I listed Those 2 dates as 02-05-2015 but...
it's 02-06-2015 for both those dates. I thought TODAY was 02-05-2015 so that is why I mistakenly put in the wrong date for those fields. The package was not even delivered to me by UPS until 02-06-2015. I just wanted to make that clarification for the record/complaint.My apologies for the error!I also think I may have accidentally created 2 complaints because the "reason for complaint" was incorrect as it said "repair issue" when it's not a repair problem, it's a new product that's in dispute because it was not sealed up and therfore potentially contaminated and unfit for use in my opinion. So I tried to use the browser back button to fix the "reason for complaint" field and I think I may have created 2 complaints for the same issue. Not sure if I did but if I did, it's only 1 complaint and not 2.Sorry again for my errors![redacted]
Good morning,
Thank you for contacting Miles Kimball. We apologize for any
inconvenience that may have been caused with this issue. As a onetime courtesy,
we have credited your account $11.99 to wipe out your balance due. This brings
your account to paid in full. If you have any...
further questions please let us
know. Thank you.
~The Miles Kimball Customer Service Team
Dear Sir or Ma'am,We are sorry for the inconvenience this may have caused. We have checked your account and it shows that your statement was generated on 5/20/16. You were one day past due from the prior month statement so you were charged a $15 late fee per the Miles Kimball rule for...
the state of Arkansas. The late fee was generated before the customer mailed the check. We did not receive the check of $80 until 6/13/16. All incoming checks are processed the same they are picked up. The check was processed and the $80 was credited to your account. The $15 late fee was removed and we also received your debit card payment on 6/13/16. We were notified that the transaction was cleared on 6/15/16. We apologize for any inconvenience this may have caused. If we can be of further assistance, please do not hesitate to contact us. Thank you,Miles Kimball Customer Service1-855-202-7394
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The item arrived today and is in perfect shape.
Regards,
[redacted]
Good afternoon,
We apologize for that you did not like the quality of our
Sherpa Backrest. We have processed a refund for you and will be sending it out
via a refund check that you will receive in 1-2 weeks. If you have any further
questions please let us know. Thank...
you.
The Walter Drake Team
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good evening,Thank you for contacting Walter Drake. We apologize for this issue with our billing department. We have asked our credit department to remove the late fees associated with your last late payment. If you have any further questions please contact our credit department and they will assist...
you. Thank you are have a great day!~The Walter Drake Customer Service Team
Good afternoon,
Thank you for contacting Exposures. We apologize for the inconvenience
with this email offer. We would like to offer you 50% off of your next order
with Exposures. This order does need to be placed over the phone so our
representative can apply your 50% discount. If you have...
any questions please
let us know. Thank you and have a good day!
~The Exposures Team
When I ordered these cards, there was no indication that the lettering would be in block style instead of italics like the inscription nor was there in indication that the ink would be a different color blue than the inscription. If I had know that, I would have never ordered the cards. Two different typing and two different colors (blue). These cards are all jacked up. I would not send these cards out, they are tacky and cheap looking.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason I have not responded is that I was waiting to see if I actually got reimbursed for the postage – which I haven’t received yet so the matter really isn’t closed
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am a little dismayed by the tone of the response. It took speaking to two reps and a supervisor on the phone and filing a complaint with the Revdex.com for me to finally be advised that the system was incorrectly billing me for shipping which was supposed to be free. Hallelujah!
Regards,
[redacted]