Dear Sir or Ma'am,We are sorry to hear that you were not happy with your order. We are going to remove the amount owed on your account for shipping. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Obviously, this communication process is getting nowhere, so I will be contacting the local authorities in [redacted], Wisconsin to file a report since I cannot get any other information from your company. I do understand "security of the customer", however this customer has committed a crime and for MY security I have to be sure this is resolved and the person(s) know that they cannot STEAL from others! You have NOT contacted me to let me know this has been taken care of. How am I supposed to be reassured?
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Good evening,
Thank you for contacting Walter Drake. We apologize for this
inconvenience. Our records indicate you were NOT charged for the order that was
placed on your account by someone other than yourself. You will also be receiving
a letter in the mail stating that we were unable to...
remove the authorization
from your card, per your bank’s rules. However, this authorization will drop
off in 2-3 business days.
We also apologize for not being able to give you the
information of the customer who placed the order. This is our company’s policy,
however all information has been relayed to our finance department and we will
be taking care of it on our end to ensure this does not happen again.
Should you have any further questions please let us know.
Thank you and have a good day.
~The Walter Drake Team
Dear Sir or Ma'am,We are sorry for the inconvenience this order may have caused you. We have reviewed your order and it shows that a refund was issued for the shipping on your order due to the delay. We have tracked your order using this tracking number 1ZX3110R[redacted]2 and it shows...
that your order was shipped on 6/16 and should be delivered on 6/21. If you do not receive this order we please ask that you contact us so that we can help take care of this issue for you. If we can be of further assistance, please do not hesitate to contact us. Thank you,Native Remedies Customer Service###-###-####
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will monitor the credit card activity and reopen the complaint if the credit is not pending within ten business days.Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I accept the business's offer to replace the ornament, and I have already received an email from the company stating that they are in the process of doing this. I noticed on their email, that the personalized name was incorrect, so I called their customer service on 1/15/15 to have that corrected. Thank you for your help.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
In regards to the response from Miles Kimball - Silver Star Brands, the company has failed to disclose the events on April 25, 2016, where I believe the problems began. On April 25, 2016, I called into the customer service department at ###-###-#### at 7:00 p.m. The purpose of my call was to make payments on two separate Miles Kimball accounts. The account numbers were-#[redacted]2-07 and #[redacted]9-07. I had been sending in two separate payments to Miles Kimball for a number of months without being late since the beginning of business with them, so I requested, during this phone call that the two accounts combined into one. With one due date instead of two and make one payment instead of two. During the phone call, I made a payment on account #[redacted]2-07, using my Visa credit card ending in #0079. The payment amount was $14.00. The customer service agent who toke my payment information, gave me a conformation number of #[redacted]16190841. I wrote the conformation number down as well as the time payment was made at 7:09 p.m. After this was done, I assumed my account was in good standing. And, the agent also agreed to combine the two bills into one account. The agent also informed me that it would take 30 days for the accounts to be merged. I said, "Thank you." A few minutes later, I called back, and made a payment of $21.00, using the same Visa credit card ending in #0079. This payment was made to the second account # [redacted]9-07. The payment amount was $21.00. An agent toke the payment and gave me another conformation number, that is #MZR0425. I recorded this and the time was 7:45 p.m. on the same day 4/25/16. A few weeks past, and Miles Kimball began calling my home phone, telling me that the payments I made didn't go through! This was not possible, for me to understand because I was given two conformation numbers for each payment and the funds WERE available on my account. Miles Kimball set me up for late payments in order to charge more money in fees to me!
Good morning,Thank you for contacting Easy Comforts. We apologize for any inconvenience this issue may have caused. According to our records, the source code that was used on the order did not have free shipping. However, as a courtesy we are crediting you back $14.99 for the shipping. This will...
take care of the $10 balance on the account that was for over sized items to ship. You will be receiving a refund check for $4.99 within the next 1-2 weeks. Thank you for your business and if you have any other questions please let us know. Have a great day!~The Easy Comforts team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],We have reviewed your order and it shows this order was placed on 5/20/2016. This is more than a year after the order was placed. The reason you were sent a $5 gift voucher is because we have a 45 day return policy for all of our orders. We are sorry but we are not able...
to issue any replacements on this order as it is 15 months past the return policy. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.
Good afternoon,Per notation on the customer's account, the customer is being contacted by the vendor on instructions on how to use the Kegel Exerciser. Customer is also aware that the item is not defective and they do not come wrapped as customer thought. We consider the issue closed. Thank you.
Dear Sir or Ma'am,We have removed your from all of our mailing lists. Please note that you may receive 1 or 2 more catalogs because of all of our catalogs are pre-printed for shipping. After this the catalogs will stop being delivered. We are sorry for any inconvenience this may...
Dear [redacted],We received your receipt in the mail today so a refund is going to be issued by our finance department. Please allow up to 1-2 weeks for this refund to be received. We have also contacted you by phone to let you know that we received your receipt. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.Thank you,Silver Star Brands Customer Service
Good morning,Thank you for contacting Silver Star Brands. We apologize for this inconvenience. According to our records, you placed two orders with us. Both orders contained one Telescoping Corner Broom with Swivel Head. We will be processing both of these orders and you should receive them in 4-8...
business days. In addition, we will also be processing a full refund for both of these items that would should see in 2-3 business days. Should you have any other questions please let us know. Thank you for shopping with us and have a great day!~Silver Star Brands
We apologize about the negative experience you had. Please contact our customer service department at ###-###-####. We would be happy to place an order for you without charging the shipping or processing fee.
Dear Sir or Ma'am,We have reviewed our system and we cannot find an order placed under the following customer:Customer Information: Do you have the address this order was sent to or the name the order was sent to? If you could please reply with any additional information regarding this order...
it would help us in assisting you with this problem. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Teresa [redacted]
THIS IS JUST ANOTHER DELAY TACTIC BY EASY COMFORTS. I NEVER RECEIVED ANY CHECK FROM THEM I TOLD THEM THIS VERY SAME THING A NUMBER OF TIMES, EVERY TIME THEY SAID A CHECK HAD BEEN SENT IN THE MAIL. IT IS MY BELIEF THAT A CHECK WAS NEVER SENT. I HAVE NEVER RECEIVED ANY CHECK FRO THEM.
Dear Sir or Ma'am,We are sorry to hear that you were not happy with your order. We are going to remove the amount owed on your account for shipping. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Obviously, this communication process is getting nowhere, so I will be contacting the local authorities in [redacted], Wisconsin to file a report since I cannot get any other information from your company. I do understand "security of the customer", however this customer has committed a crime and for MY security I have to be sure this is resolved and the person(s) know that they cannot STEAL from others! You have NOT contacted me to let me know this has been taken care of. How am I supposed to be reassured?
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good evening,
Thank you for contacting Walter Drake. We apologize for this
inconvenience. Our records indicate you were NOT charged for the order that was
placed on your account by someone other than yourself. You will also be receiving
a letter in the mail stating that we were unable to...
remove the authorization
from your card, per your bank’s rules. However, this authorization will drop
off in 2-3 business days.
We also apologize for not being able to give you the
information of the customer who placed the order. This is our company’s policy,
however all information has been relayed to our finance department and we will
be taking care of it on our end to ensure this does not happen again.
Should you have any further questions please let us know.
Thank you and have a good day.
~The Walter Drake Team
Dear Sir or Ma'am,We are sorry for the inconvenience this order may have caused you. We have reviewed your order and it shows that a refund was issued for the shipping on your order due to the delay. We have tracked your order using this tracking number 1ZX3110R[redacted]2 and it shows...
that your order was shipped on 6/16 and should be delivered on 6/21. If you do not receive this order we please ask that you contact us so that we can help take care of this issue for you. If we can be of further assistance, please do not hesitate to contact us. Thank you,Native Remedies Customer Service###-###-####
[A...
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will monitor the credit card activity and reopen the complaint if the credit is not pending within ten business days.Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I accept the business's offer to replace the ornament, and I have already received an email from the company stating that they are in the process of doing this. I noticed on their email, that the personalized name was incorrect, so I called their customer service on 1/15/15 to have that corrected. Thank you for your help.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
In regards to the response from Miles Kimball - Silver Star Brands, the company has failed to disclose the events on April 25, 2016, where I believe the problems began. On April 25, 2016, I called into the customer service department at ###-###-#### at 7:00 p.m. The purpose of my call was to make payments on two separate Miles Kimball accounts. The account numbers were-#[redacted]2-07 and #[redacted]9-07. I had been sending in two separate payments to Miles Kimball for a number of months without being late since the beginning of business with them, so I requested, during this phone call that the two accounts combined into one. With one due date instead of two and make one payment instead of two. During the phone call, I made a payment on account #[redacted]2-07, using my Visa credit card ending in #0079. The payment amount was $14.00. The customer service agent who toke my payment information, gave me a conformation number of #[redacted]16190841. I wrote the conformation number down as well as the time payment was made at 7:09 p.m. After this was done, I assumed my account was in good standing. And, the agent also agreed to combine the two bills into one account. The agent also informed me that it would take 30 days for the accounts to be merged. I said, "Thank you." A few minutes later, I called back, and made a payment of $21.00, using the same Visa credit card ending in #0079. This payment was made to the second account # [redacted]9-07. The payment amount was $21.00. An agent toke the payment and gave me another conformation number, that is #MZR0425. I recorded this and the time was 7:45 p.m. on the same day 4/25/16. A few weeks past, and Miles Kimball began calling my home phone, telling me that the payments I made didn't go through! This was not possible, for me to understand because I was given two conformation numbers for each payment and the funds WERE available on my account. Miles Kimball set me up for late payments in order to charge more money in fees to me!
Good morning,Thank you for contacting Easy Comforts. We apologize for any inconvenience this issue may have caused. According to our records, the source code that was used on the order did not have free shipping. However, as a courtesy we are crediting you back $14.99 for the shipping. This will...
take care of the $10 balance on the account that was for over sized items to ship. You will be receiving a refund check for $4.99 within the next 1-2 weeks. Thank you for your business and if you have any other questions please let us know. Have a great day!~The Easy Comforts team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted],We have reviewed your order and it shows this order was placed on 5/20/2016. This is more than a year after the order was placed. The reason you were sent a $5 gift voucher is because we have a 45 day return policy for all of our orders. We are sorry but we are not able...
to issue any replacements on this order as it is 15 months past the return policy. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.
Good afternoon,Per notation on the customer's account, the customer is being contacted by the vendor on instructions on how to use the Kegel Exerciser. Customer is also aware that the item is not defective and they do not come wrapped as customer thought. We consider the issue closed. Thank you.
Dear Sir or Ma'am,We have removed your from all of our mailing lists. Please note that you may receive 1 or 2 more catalogs because of all of our catalogs are pre-printed for shipping. After this the catalogs will stop being delivered. We are sorry for any inconvenience this may...
have caused.
Dear [redacted],We received your receipt in the mail today so a refund is going to be issued by our finance department. Please allow up to 1-2 weeks for this refund to be received. We have also contacted you by phone to let you know that we received your receipt. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.Thank you,Silver Star Brands Customer Service
Good morning,Thank you for contacting Silver Star Brands. We apologize for this inconvenience. According to our records, you placed two orders with us. Both orders contained one Telescoping Corner Broom with Swivel Head. We will be processing both of these orders and you should receive them in 4-8...
business days. In addition, we will also be processing a full refund for both of these items that would should see in 2-3 business days. Should you have any other questions please let us know. Thank you for shopping with us and have a great day!~Silver Star Brands
We apologize about the negative experience you had. Please contact our customer service department at ###-###-####. We would be happy to place an order for you without charging the shipping or processing fee.
Dear Sir or Ma'am,We have reviewed our system and we cannot find an order placed under the following customer:Customer Information: Do you have the address this order was sent to or the name the order was sent to? If you could please reply with any additional information regarding this order...
it would help us in assisting you with this problem. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Teresa [redacted]
I RECEIVED YOUR LETTER. TO ME,...
THIS IS JUST ANOTHER DELAY TACTIC BY EASY COMFORTS. I NEVER RECEIVED ANY CHECK FROM THEM I TOLD THEM THIS VERY SAME THING A NUMBER OF TIMES, EVERY TIME THEY SAID A CHECK HAD BEEN SENT IN THE MAIL. IT IS MY BELIEF THAT A CHECK WAS NEVER SENT. I HAVE NEVER RECEIVED ANY CHECK FRO THEM.