Thank you for contacting Easy Comforts. We apologize for this convenience. We have reviewed your account with our finance department and we will be mailing you out a check for $170 out today, 12/21. You should receive your check in 4-8 business days. We apologize that you have not received your refund sooner. If you have any questions please let us know. Thank you!~The Easy Comforts Team
Dear Sir or Ma'am,We are sorry for the delay in shipping your order. Your order was shipped out on 1/3/17 and you can track your order on ups.com using this tracking number 92748901294838553046882593. We please ask that you allow up to 5-7 business days for this order to be...
received. We have also sent you out a gift voucher to use on your next order due to the inconvenience. If we can be of further assistance, please do not hesitate to ask. Thank you,Miles Kimball Customer Service
Thank you for contacting Miles Kimball. We are very sorry that these cards are now out of stock as well as the errors in not sending you the last full set. We are crediting your credit card $14.33 for one set of these cards as it was not delivered to you in full. You will see that refund on your...
card within the next 2-3 business days. The remaining cards will stay on back-order until we get them in or until you cancel the order. We are very sorry for any inconvenience this has caused. If you have any further questions please let us know. Thank you!~The Miles Kimball team
Dear Sir or Ma'am,Thank you for your recent email. We have reviewed your order and it shows that a refund was issued back to your account on 7/6. Did you receive this refund? If you have not received this refund I please ask you that you email me directly at...
[email protected]. I am a team leader in the Silver Star Brands Call Center and I will personally make sure this is taken care of for you. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Dear Silver Star Brands and Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I, greatly, appreciate Silver Star Brands fulfilling my canceled orders. I did not expect you to refund my money. I would have, gladly, paid for the items at the price listed on [redacted] at the time of my original purchases. However, it was extra nice of you to send these items for free. I, honestly, do appreciate your kindness. Thank you, for your time and help in resolving my issues. I pray you have a great day The Lord has made for you all!!
Sincerely,
[redacted]
Dear Sir or Ma'am,We do apologize for the misrepresentation for the pillow cover on the website. We have gone ahead and set up a new for you free of charge. Your new order number is SO135922800 and you should expect to receive this order in 5-7 business days. We are sorry for any...
inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us. Thank you,Miles Kimball Customer Service###-###-####
Thank for for contacting Miles Kimball. We have ensured that each cr that you have with our company has been flagged as a "Do Not Mail". We apologize for any inconvenience you may have dealt with during this issue. Provided that you have made arrangements to not have your name sold on distribution lists, there would be no other way for us to send you out a catalog. Should you have any other questions please let us know. Thank you and have a good day.~The Miles Kimball Team
Good afternoon, The customer has indicated that she will be contacting the local authorities to help her with her dispute. We have given the customer all of the information we are able to and will work fully with the authories should they wish to pursue the issue with us. We consider the matter closed at this time. Thank you.
Good morning,
Thank you for contacting Miles Kimball. We are sorry for any
convenience that may have occurred during this process. We require a bit more
information to fully resolve your complaint. You mention in your email that you
have screen shots available of the disputed issues you...
had. If possible, could
you please email those to us? We are not able to recreate any of the issues you
are referencing. The source code you used was the Cyber Monday Preview sale. We
have attached a screen shot of the discounts that the email offers. We do not
see any advertising of free rush delivery as well as a BOGO deal. There IS a
buy 2 get 1 free deal for fudge, however we do not show that you ordered any
fudge.
Any further details you can provide would be greatly
appreciated. Thank you and have a great day!
~The Miles Kimball Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good morning, We apologize for this issue. Our records indicate the order was billed and shipped to [redacted] in [redacted], MI. Your current address is[redacted], correct? Did you live at the [redacted] address in June of 2015? We appreciate your help with this matter. Thank you!...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Good afternoon,Thank you for contacting Miles Kimball. We are sorry that you keep getting catalogs when you have requested not to. We have checked your account to ensure that it is flagged not to receive the Miles Kimball catalog. Please be advised that you may still get 1-2 catalogs after your...
account has been flagged. This is because we pre-mail our catalogs to our distributor a couple of months in advance. If you are still receiving catalogs from us after that, it is most likely because we have purchased your name from a different mailing list. To ensure that your name is not able to be sold to these kinds of lists, please visit: [redacted]. If you have any further questions please let us know. Thank you and have a good day!~The Miles Kimball Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My complaint was in regards to receiving past due bills when I owed the company nothing. Two months after I bought items that were on sale for 30% off, the company sent out the past due letters indicating that I owed them more money. The letters did not explain or itemize the additional amount. I have not gotten an explanation of how I could be billed for money that I did not owe them 2 months after the transaction. The two reps I spoke with appeared to be just doing their job. The manager was very nice and offered her appologies and did tell me the amount I had been billed for was the difference between the full price and the 30% off, but no one has explained how I could receive past due letters for an amount I did not owe.
Regards,
[redacted]
Dear Sir or Ma'am,We are sorry but we are not able to change the name on your account to your mother's name. We do not accept applications for credit with our company. All of our customers are selected and then a catalog is sent to them offering credit. A catalog was sent to you...
offering credit and it sounds like your mother thought it was her credit offer then proceeded to use your credit. You can payoff the account and once it is paid off we can close the account for you so that it is not able to be used anymore. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us. Thank you,Walter Drake Customer Service###-###-####
[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I wish to communicate that it is NOT acceptable to alter an order without my consent and not allow me the chance to choose substitutions for items that suddenly become available after I place my order (as order/inventory is computerized, it should be RARE that an item isn't available!), and then insist I pay a SECOND order 'processing fee' to replace the original item. This appears to be a way to extract additional, unearned money from customers.
Good afternoon,
We have received word from our credit department that the
credit inquiry has been removed from your credit report as of today, 4/22/15.
If you have any other questions please let us know. Thank you!
~The Easy Comforts Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good afternoon,We apologize for this issue with your order and your payment. We will be submitting an order for the 2 year calendar that you requested and you should receive it in 5-7 business days. You will not be charged for this order. If you have any further questions please let us know. Thank...
Good evening,Thank you for contacting Miles Kimball. We are sorry that your Windproof Umbrella is no longer working. As a courtesy, we are willing to make a one time exception to our 45 day return policy and send you out a replacement. You should see that in 4-8 business days. We apologize but we...
have a contract with out vendors and we cannot give out any contact information about them. Should you have any other questions, please let us know. Thank you!~The Miles Kimball Team
Thank you for contacting Easy Comforts. We apologize for this convenience. We have reviewed your account with our finance department and we will be mailing you out a check for $170 out today, 12/21. You should receive your check in 4-8 business days. We apologize that you have not received your refund sooner. If you have any questions please let us know. Thank you!~The Easy Comforts Team
Dear Sir or Ma'am,We are sorry for the delay in shipping your order. Your order was shipped out on 1/3/17 and you can track your order on ups.com using this tracking number 92748901294838553046882593. We please ask that you allow up to 5-7 business days for this order to be...
received. We have also sent you out a gift voucher to use on your next order due to the inconvenience. If we can be of further assistance, please do not hesitate to ask. Thank you,Miles Kimball Customer Service
Thank you for contacting Miles Kimball. We are very sorry that these cards are now out of stock as well as the errors in not sending you the last full set. We are crediting your credit card $14.33 for one set of these cards as it was not delivered to you in full. You will see that refund on your...
card within the next 2-3 business days. The remaining cards will stay on back-order until we get them in or until you cancel the order. We are very sorry for any inconvenience this has caused. If you have any further questions please let us know. Thank you!~The Miles Kimball team
Dear Sir or Ma'am,Thank you for your recent email. We have reviewed your order and it shows that a refund was issued back to your account on 7/6. Did you receive this refund? If you have not received this refund I please ask you that you email me directly at...
[email protected]. I am a team leader in the Silver Star Brands Call Center and I will personally make sure this is taken care of for you. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Dear Silver Star Brands and Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I, greatly, appreciate Silver Star Brands fulfilling my canceled orders. I did not expect you to refund my money. I would have, gladly, paid for the items at the price listed on [redacted] at the time of my original purchases. However, it was extra nice of you to send these items for free. I, honestly, do appreciate your kindness. Thank you, for your time and help in resolving my issues. I pray you have a great day The Lord has made for you all!!
Sincerely,
[redacted]
Dear Sir or Ma'am,We do apologize for the misrepresentation for the pillow cover on the website. We have gone ahead and set up a new for you free of charge. Your new order number is SO135922800 and you should expect to receive this order in 5-7 business days. We are sorry for any...
inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us. Thank you,Miles Kimball Customer Service###-###-####
Thank for for contacting Miles Kimball. We have ensured that each c
r that you have with our company has been flagged as a "Do Not Mail". We apologize for any inconvenience you may have dealt with during this issue. Provided that you have made arrangements to not have your name sold on distribution lists, there would be no other way for us to send you out a catalog. Should you have any other questions please let us know. Thank you and have a good day.~The Miles Kimball Team
Good afternoon, The customer has indicated that she will be contacting the local authorities to help her with her dispute. We have given the customer all of the information we are able to and will work fully with the authories should they wish to pursue the issue with us. We consider the matter closed at this time. Thank you.
Good morning,
Thank you for contacting Miles Kimball. We are sorry for any
convenience that may have occurred during this process. We require a bit more
information to fully resolve your complaint. You mention in your email that you
have screen shots available of the disputed issues you...
had. If possible, could
you please email those to us? We are not able to recreate any of the issues you
are referencing. The source code you used was the Cyber Monday Preview sale. We
have attached a screen shot of the discounts that the email offers. We do not
see any advertising of free rush delivery as well as a BOGO deal. There IS a
buy 2 get 1 free deal for fudge, however we do not show that you ordered any
fudge.
Any further details you can provide would be greatly
appreciated. Thank you and have a great day!
~The Miles Kimball Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good morning, We apologize for this issue. Our records indicate the order was billed and shipped to [redacted] in [redacted], MI. Your current address is[redacted], correct? Did you live at the [redacted] address in June of 2015? We appreciate your help with this matter. Thank you!...
~The Miles Kimball Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good afternoon,Thank you for contacting Miles Kimball. We are sorry that you keep getting catalogs when you have requested not to. We have checked your account to ensure that it is flagged not to receive the Miles Kimball catalog. Please be advised that you may still get 1-2 catalogs after your...
account has been flagged. This is because we pre-mail our catalogs to our distributor a couple of months in advance. If you are still receiving catalogs from us after that, it is most likely because we have purchased your name from a different mailing list. To ensure that your name is not able to be sold to these kinds of lists, please visit: [redacted]. If you have any further questions please let us know. Thank you and have a good day!~The Miles Kimball Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My complaint was in regards to receiving past due bills when I owed the company nothing. Two months after I bought items that were on sale for 30% off, the company sent out the past due letters indicating that I owed them more money. The letters did not explain or itemize the additional amount. I have not gotten an explanation of how I could be billed for money that I did not owe them 2 months after the transaction. The two reps I spoke with appeared to be just doing their job. The manager was very nice and offered her appologies and did tell me the amount I had been billed for was the difference between the full price and the 30% off, but no one has explained how I could receive past due letters for an amount I did not owe.
Regards,
[redacted]
Dear Sir or Ma'am,We are sorry but we are not able to change the name on your account to your mother's name. We do not accept applications for credit with our company. All of our customers are selected and then a catalog is sent to them offering credit. A catalog was sent to you...
offering credit and it sounds like your mother thought it was her credit offer then proceeded to use your credit. You can payoff the account and once it is paid off we can close the account for you so that it is not able to be used anymore. We are sorry for any inconvenience this may have caused.If we can be of further assistance, please do not hesitate to contact us. Thank you,Walter Drake Customer Service###-###-####
[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I wish to communicate that it is NOT acceptable to alter an order without my consent and not allow me the chance to choose substitutions for items that suddenly become available after I place my order (as order/inventory is computerized, it should be RARE that an item isn't available!), and then insist I pay a SECOND order 'processing fee' to replace the original item. This appears to be a way to extract additional, unearned money from customers.
Good afternoon,
We have received word from our credit department that the
credit inquiry has been removed from your credit report as of today, 4/22/15.
If you have any other questions please let us know. Thank you!
~The Easy Comforts Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good afternoon,We apologize for this issue with your order and your payment. We will be submitting an order for the 2 year calendar that you requested and you should receive it in 5-7 business days. You will not be charged for this order. If you have any further questions please let us know. Thank...
you and have a good day. ~The Walter Drake Team
Good evening,Thank you for contacting Miles Kimball. We are sorry that your Windproof Umbrella is no longer working. As a courtesy, we are willing to make a one time exception to our 45 day return policy and send you out a replacement. You should see that in 4-8 business days. We apologize but we...
have a contract with out vendors and we cannot give out any contact information about them. Should you have any other questions, please let us know. Thank you!~The Miles Kimball Team