Hello,
I would like the Revdex.com of Virginia to know that the above complaint has been resolved. I believe that the Revdex.com's involvement and help with my complaint was instrumental in its resolution. After filing the complaint, Dominion Virginia Power worked to resolve the issue, which involved compensation for damage to our wood floor during removal of our refrigerator.
I very much appreciate your assistance.
Thank you,
[redacted]
July 1, 2015
Revdex.com,
New Roman" size="3">
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further.
Dominion has been working to resolve the customer’s high
bill issue. On June 30 our Service Investigator visited the customer’s
residence and confirmed the customer’s air-conditioning unit was malfunctioning. At this point, Dominion can attribute the malfunctioning
air-conditioning unit to be a main source of the customer’s high bills. Additionally, the customer’s old meter was exchanged
and is scheduled to be tested in our meter shop very soon. The results of the
meter test will be provided to the customer when available.
Again, thank you for allowing us the opportunity to address
this customer’s concern. If Customer
Relations may be of further assistance to you or the customer, please call us at [redacted]
Sincerely,
[redacted]
[redacted]
[redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I still don't believe the company response, that I should change the way I get the bill. They are missing the point. I want to be notified by mail that I need to pay a bill. They seem that they don't want to support this way.
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Revdex.com,
line-height: normal;">
Thank you for bringing this customer’s
concerns to our attention. We appreciate the opportunity to research and
respond.
Our research revealed we have an active Owner’s Agreement on
file with [redacted] for five different service
addresses. Every time an individual service
address is transferred from one applicant to another, a closing bill is
rendered and a new account number is initiated.
Hence, there is no designated “master” account number.
According to our records, the owner requested to turn on the
electric service at [redacted] on June 30, 2015. Subsequently, on August 31, 2015, the owner
requested to turn on the electric service at [redacted]. We mailed the final bill for the electric
service account at [redacted] to the service address, the only
address available to us on August 17, 2015.
On October 2, 2015, after several months in which payment was not
received, our only recourse to prevent further collection action was to
transfer the unpaid balance ([redacted]) to another active account
([redacted]) with the same Federal Tax Identification Number (FTIN).
We confirmed the FTIN for both electric
accounts belong to [redacted] our customer of record.
We strongly encourage the customer to update the agreement
to include all service locations and alternate mailing addresses impacted. The agreement we have on file protects the
property owner/agent from any missed correspondence. Based on our policy no
billing adjustments are warranted, at this time.
We regret any inconvenience and
frustration this matter may have caused.
Again, thank you for allowing us the
opportunity to address this customer’s concerns. If you have any additional
questions, or if we can be of further assistance, please call us at
[redacted].
Sincerely,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No response yet from Virginia Power. Waiting to see what they say about constantly nagging me in my monthly bill.
Regards,[redacted] [redacted]
The consumer called the Revdex.com and stated that the complaint has been resolved.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the...
business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Thank you for your inquiry on behalf of our customer. We have taken steps to resolve our customers' concerns and communicated those steps to the customer.
We trust she will be pleased with the outcome of her account review and agree...
with the actions taken on her behalf.
Please contact Customer Relations & Policy at [redacted] if you have further questions.
sans-serif;">The shareholder complaint is unfounded. Her mail and sale checks have been returned by the post office as undeliverable. We have asked for a better address numerous times to no avail.
This shareholder is currently under investigation by Dominion’s Security Team regarding the many emails she has sent to our office and phone calls containing hate speak and racist comments. Dominion will not allow a shareholder to speak to our representatives in this manner.
Until she provides an address other than the one on our records, [redacted], we cannot mail a replacement sale check.
May 3, 2016
Revdex.com,
New Roman" size="3">
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further.
Dominion made telephone contact to the customer and
discussed high bill concerns. A high bill investigation was previously conducted
on April 27, 2016 and our investigator did not find anything out of the ordinary
concerning the meter. The meter was working correctly, and the meter readings
for the customer’s two billing cycles were verified, and not estimated. The
Company recommends thermostat settings for the winter (68 degrees) and summer
(78 degrees) to conserve energy use. Additionally, the Company suggested the heating and cooling unit be checked to ensure it is functioning properly.
Again, thank you for allowing us the opportunity to address
this customer’s concern. If Customer
Relations may be of further assistance to you or the customer, please call us
at 1-800-938-2118.
Sincerely,
Greg W[redacted]
Dominion Virginia Power
Customer Relations & Policy
Revdex.com,Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.Dominion technicians and engineers, on separate occasions, have responded to this location and have not discovered any safety...
issues. In addition, after receiving this inquiry from the Revdex.com, a supervisor from the engineering department attempted to reach out to this customer. A voicemail was left at the phone number provided by the customer requesting they return the call to discuss their concerns further. Dominion has yet to hear back from this customer.Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if w can be of further assistance, feel free to call [redacted]Sincerely,Daniel G[redacted]Dominion Virginia Power
Revdex.com, Thank you for bringing this customer’s concerns to...
our attention. We appreciate the opportunity to research and respond as necessary. We apologize for the long hold time our customer experienced due to exceptionally high call volumes, especially toward month’s end. Depending on the inquiry type and skill level of the agent the customer may be transferred after the initial contact, as this was the case on October 26, 2016. Our records indicate the customer successfully reached a representative of our Customer Account Management team. A billing adjustment was executed to discontinue the electric service on October 3, 2016, in favor of the customer. The deposit on hand plus interest was applied toward the closing bill dated October 26, 2016. On October 27, 2016, we issued a refund check for the credit balance. Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if we can be of further assistance, please call us at [redacted] Sincerely, Ms. K. C[redacted] Dominion Customer Relations & Policy
hello--- I was asked to send a copy of something to/from Dominion regarding last ebill. unfortunately, going back more than 6mos, I was unable to find any Dominion mail. I guess I permanently delete things I think I won't need. sorry---I see nothing at all recently from Dominion ex today I got their "gift card" (in reg mail) to make me "happy". I talked to them today and got nowhere.
call again if there is something else I can send u. otherwise my only option is to wait 3 wks to see if they actually send my bill this mo. but it's not what a consumer should have to do--check on the supplier to see if they sent my monthly bill!
very frustratingly.
*
[redacted]
class="normal-p">Thank you for bringing our customer's concerns to our attention. Dominion's policies are listed below and all customers are required the same. This information was supplied to our customer, as he indicated in this communication.
A deposit will be required if:
· The customer has no previous credit history with Dominion Virginia Power
· The previous Dominion Virginia Power credit history was over 12 months ago
· The customer has previous unsatisfactory credit history within the last 12 months
· The customer did not have service long enough to establish satisfactory credit within the last 12 months
A deposit will be waived if:
· A Credit Reference letter from another electric or gas utility is supplied
· Verification of Active Duty Military status
Once satisfactory credit has been established for 12 months, the security deposit will be credited to the account with interest. Customers can also request to be refunded.
If our customer needs further information about lowering the installments he can call [redacted] to request the deposit broken into more installments. This will lessen the amount he will pay each month.
We trust this information will be satisfactory to our customer.
Thank
You for bringing our customer concerns to our attention. There were two
individual accounts located at [redacted]...
[redacted]. Applications
were received in March and April 2015 to backdate the billing to December 8,
2014. Bills were rendered to the mailing address on file which has been
confirmed with our customer to be correct. For some reason the customer
received bills for one of the accounts; however, has no record of receiving the
bills for the other account. Per customer request we faxed a copy of the April
2015 bill to the customer for their records. The customer then informed us the
usage was very high for a vacant unit. After reviewing the billing, it was
determined we would rebill the account on a different billing rate which would
reduce the amount of the bills in question. During the rebilling process, the
customer was issued a bill for outdoor lighting only and thought that
was the rebilled amount for the metered service which was not the case. The
customer was advised of this. The billings from December 8, 2014 through May 1,
2015 were based on actual meter readings, no estimated readings. Additionally,
since the service was not placed in the customer’s name until March (due to
customer error), and had to be billed retroactively to December 2014 at that
time, and was soon after placed in a new customer’s name on May 1, this left
little opportunity for the customer to recognize the unexpected usage and
investigate. When customers contact us regarding high bills, we attempt
to help explain the usage. However, we are not always able to do so due
to a variety of factors. Some of the key factors to consider when comparing
electric bills are the number of days in the billing cycle, rates, and the
average daily temperature during the time period in question.
Although
the billing amounts are correct as rendered, we do feel there were some areas
of potential improvements to the customer service experience, therefore we have
offered to apply a goodwill credit to the account.
Should
there be any additional questions, please feel free to contact our Customer
Relations & Policy department at (800) 938-2118.
Sincerely,
Mr. T.
B[redacted]
Dominion
Customer Relations & Policy
I spoke with [redacted] from the business and he stated that the account was a case of ID Theft. The $[redacted] deposit for that address was applied to the consumer's late payments on the correct address. These payments include $[redacted] and $[redacted]. Current charges ([redacted] & [redacted]) minus rebilling credit [redacted] CR = $[redacted]. $[redacted] minus deposit & interest of [redacted] = [redacted] Credit Due.
In addition, Dominion Power has stated they are willing to waive the late payment charge for 12/23/09 billing which brings the credit up to $[redacted].The company has a $[redacted] check waiting to send out to the consumer for remaining credit owed.
March 16, 2016
Revdex.com,
New Roman" size="3">
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further.
Dominion made telephone contact to the customer and
discussed high bill concerns. After listening carefully to the customer, the
Company suggested to use our recommended thermostat settings for the winter (68
degrees) and summer (78 degrees) to conserve energy use. Additionally, the
Company ordered an on-site meter test for the customer to ensure the meter used
to bill the customer is functioning properly. After the onsite meter test is
scheduled, performed, and completed, Dominion will mail the official meter test
results to the customer.
Again, thank you for allowing us the opportunity to address
this customer’s concern. If Customer
Relations may be of further assistance to you or the customer, please call us
at 1-800-938-2118.
Sincerely,
Greg W[redacted]
Dominion Virginia Power
Customer Relations & Policy
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
All communication with Dominion Power was done over the phone. When they told us there was no way to get a service person to turn on power Thursday or Friday I told them that is ridiculous and didn't set up a time, because they were not willing to send someone out. Dominion Power runs a monopoly on the electricity in this area, and it is ridiculous that someone could go without power for any period of time even if it is a new customer. If they want to be the ones allowed to control the power then they should be willing to spend the money to staff properly to avoid situations like these.
Regards,
[redacted]
Revdex.com,Thank you for bringing our customers' concerns to our attention. Review of her account shows that the requirements needed to maintain electric service have been fulfilled. The customer is not at risk for interuption.Further questions can...
be addressed by calling Customer Relations & Policy at [redacted]Sincerely,
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The understanding of "your" company is obviously not that the information would be updated. I was told on numerous occasions, before and after payment, that this information would be deleted from my credit profile. Delete this information or communicate the deletion to the collection agency or "your" company is in direct violation of bait and switch regulations that were set in place to protect consumers like myself. If u don't believe the information I say as true, please refer to your phone records where I called from 804 882 5959 where I was told that this shouldn't be reporting from you or the agency. "Your" company lied to me and I expect "you" to deliver on your word.
Regards,
[redacted]
Hello,
I would like the Revdex.com of Virginia to know that the above complaint has been resolved. I believe that the Revdex.com's involvement and help with my complaint was instrumental in its resolution. After filing the complaint, Dominion Virginia Power worked to resolve the issue, which involved compensation for damage to our wood floor during removal of our refrigerator.
I very much appreciate your assistance.
Thank you,
[redacted]
July 1, 2015
Revdex.com,
New Roman" size="3">
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further.
Dominion has been working to resolve the customer’s high
bill issue. On June 30 our Service Investigator visited the customer’s
residence and confirmed the customer’s air-conditioning unit was malfunctioning. At this point, Dominion can attribute the malfunctioning
air-conditioning unit to be a main source of the customer’s high bills. Additionally, the customer’s old meter was exchanged
and is scheduled to be tested in our meter shop very soon. The results of the
meter test will be provided to the customer when available.
Again, thank you for allowing us the opportunity to address
this customer’s concern. If Customer
Relations may be of further assistance to you or the customer, please call us at [redacted]
Sincerely,
[redacted]
[redacted]
[redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I still don't believe the company response, that I should change the way I get the bill. They are missing the point. I want to be notified by mail that I need to pay a bill. They seem that they don't want to support this way.
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Revdex.com,
line-height: normal;">
Thank you for bringing this customer’s
concerns to our attention. We appreciate the opportunity to research and
respond.
Our research revealed we have an active Owner’s Agreement on
file with [redacted] for five different service
addresses. Every time an individual service
address is transferred from one applicant to another, a closing bill is
rendered and a new account number is initiated.
Hence, there is no designated “master” account number.
According to our records, the owner requested to turn on the
electric service at [redacted] on June 30, 2015. Subsequently, on August 31, 2015, the owner
requested to turn on the electric service at [redacted]. We mailed the final bill for the electric
service account at [redacted] to the service address, the only
address available to us on August 17, 2015.
On October 2, 2015, after several months in which payment was not
received, our only recourse to prevent further collection action was to
transfer the unpaid balance ([redacted]) to another active account
([redacted]) with the same Federal Tax Identification Number (FTIN).
We confirmed the FTIN for both electric
accounts belong to [redacted] our customer of record.
We strongly encourage the customer to update the agreement
to include all service locations and alternate mailing addresses impacted. The agreement we have on file protects the
property owner/agent from any missed correspondence. Based on our policy no
billing adjustments are warranted, at this time.
We regret any inconvenience and
frustration this matter may have caused.
Again, thank you for allowing us the
opportunity to address this customer’s concerns. If you have any additional
questions, or if we can be of further assistance, please call us at
[redacted].
Sincerely,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No response yet from Virginia Power. Waiting to see what they say about constantly nagging me in my monthly bill.
Regards,[redacted] [redacted]
The consumer called the Revdex.com and stated that the complaint has been resolved.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the...
business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Revdex.com,
Thank you for your inquiry on behalf of our customer. We have taken steps to resolve our customers' concerns and communicated those steps to the customer.
We trust she will be pleased with the outcome of her account review and agree...
with the actions taken on her behalf.
Please contact Customer Relations & Policy at [redacted] if you have further questions.
Sincerely,
[redacted]
Customer: [redacted]
sans-serif;">The shareholder complaint is unfounded. Her mail and sale checks have been returned by the post office as undeliverable. We have asked for a better address numerous times to no avail.
This shareholder is currently under investigation by Dominion’s Security Team regarding the many emails she has sent to our office and phone calls containing hate speak and racist comments. Dominion will not allow a shareholder to speak to our representatives in this manner.
Until she provides an address other than the one on our records, [redacted], we cannot mail a replacement sale check.
We look forward to getting this issue resolved.
Sincerely,
[redacted]
May 3, 2016
Revdex.com,
New Roman" size="3">
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further.
Dominion made telephone contact to the customer and
discussed high bill concerns. A high bill investigation was previously conducted
on April 27, 2016 and our investigator did not find anything out of the ordinary
concerning the meter. The meter was working correctly, and the meter readings
for the customer’s two billing cycles were verified, and not estimated. The
Company recommends thermostat settings for the winter (68 degrees) and summer
(78 degrees) to conserve energy use. Additionally, the Company suggested the heating and cooling unit be checked to ensure it is functioning properly.
Again, thank you for allowing us the opportunity to address
this customer’s concern. If Customer
Relations may be of further assistance to you or the customer, please call us
at 1-800-938-2118.
Sincerely,
Greg W[redacted]
Dominion Virginia Power
Customer Relations & Policy
Revdex.com,Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.Dominion technicians and engineers, on separate occasions, have responded to this location and have not discovered any safety...
issues. In addition, after receiving this inquiry from the Revdex.com, a supervisor from the engineering department attempted to reach out to this customer. A voicemail was left at the phone number provided by the customer requesting they return the call to discuss their concerns further. Dominion has yet to hear back from this customer.Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if w can be of further assistance, feel free to call [redacted]Sincerely,Daniel G[redacted]Dominion Virginia Power
Revdex.com, Thank you for bringing this customer’s concerns to...
our attention. We appreciate the opportunity to research and respond as necessary. We apologize for the long hold time our customer experienced due to exceptionally high call volumes, especially toward month’s end. Depending on the inquiry type and skill level of the agent the customer may be transferred after the initial contact, as this was the case on October 26, 2016. Our records indicate the customer successfully reached a representative of our Customer Account Management team. A billing adjustment was executed to discontinue the electric service on October 3, 2016, in favor of the customer. The deposit on hand plus interest was applied toward the closing bill dated October 26, 2016. On October 27, 2016, we issued a refund check for the credit balance. Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if we can be of further assistance, please call us at [redacted] Sincerely, Ms. K. C[redacted] Dominion Customer Relations & Policy
hello--- I was asked to send a copy of something to/from Dominion regarding last ebill. unfortunately, going back more than 6mos, I was unable to find any Dominion mail. I guess I permanently delete things I think I won't need. sorry---I see nothing at all recently from Dominion ex today I got their "gift card" (in reg mail) to make me "happy". I talked to them today and got nowhere.
call again if there is something else I can send u. otherwise my only option is to wait 3 wks to see if they actually send my bill this mo. but it's not what a consumer should have to do--check on the supplier to see if they sent my monthly bill!
very frustratingly.
*
[redacted]
Revdex.com,
class="normal-p">Thank you for bringing our customer's concerns to our attention. Dominion's policies are listed below and all customers are required the same. This information was supplied to our customer, as he indicated in this communication.
A deposit will be required if:
· The customer has no previous credit history with Dominion Virginia Power
· The previous Dominion Virginia Power credit history was over 12 months ago
· The customer has previous unsatisfactory credit history within the last 12 months
· The customer did not have service long enough to establish satisfactory credit within the last 12 months
A deposit will be waived if:
· A Credit Reference letter from another electric or gas utility is supplied
· Verification of Active Duty Military status
Once satisfactory credit has been established for 12 months, the security deposit will be credited to the account with interest. Customers can also request to be refunded.
If our customer needs further information about lowering the installments he can call [redacted] to request the deposit broken into more installments. This will lessen the amount he will pay each month.
We trust this information will be satisfactory to our customer.
Sincerely,
Dominion Customer Relations & Policy
Thank
You for bringing our customer concerns to our attention. There were two
individual accounts located at [redacted]...
[redacted]. Applications
were received in March and April 2015 to backdate the billing to December 8,
2014. Bills were rendered to the mailing address on file which has been
confirmed with our customer to be correct. For some reason the customer
received bills for one of the accounts; however, has no record of receiving the
bills for the other account. Per customer request we faxed a copy of the April
2015 bill to the customer for their records. The customer then informed us the
usage was very high for a vacant unit. After reviewing the billing, it was
determined we would rebill the account on a different billing rate which would
reduce the amount of the bills in question. During the rebilling process, the
customer was issued a bill for outdoor lighting only and thought that
was the rebilled amount for the metered service which was not the case. The
customer was advised of this. The billings from December 8, 2014 through May 1,
2015 were based on actual meter readings, no estimated readings. Additionally,
since the service was not placed in the customer’s name until March (due to
customer error), and had to be billed retroactively to December 2014 at that
time, and was soon after placed in a new customer’s name on May 1, this left
little opportunity for the customer to recognize the unexpected usage and
investigate. When customers contact us regarding high bills, we attempt
to help explain the usage. However, we are not always able to do so due
to a variety of factors. Some of the key factors to consider when comparing
electric bills are the number of days in the billing cycle, rates, and the
average daily temperature during the time period in question.
Although
the billing amounts are correct as rendered, we do feel there were some areas
of potential improvements to the customer service experience, therefore we have
offered to apply a goodwill credit to the account.
Should
there be any additional questions, please feel free to contact our Customer
Relations & Policy department at (800) 938-2118.
Sincerely,
Mr. T.
B[redacted]
Dominion
Customer Relations & Policy
I spoke with [redacted] from the business and he stated that the account was a case of ID Theft. The $[redacted] deposit for that address was applied to the consumer's late payments on the correct address. These payments include $[redacted] and $[redacted]. Current charges ([redacted] & [redacted]) minus rebilling credit [redacted] CR = $[redacted]. $[redacted] minus deposit & interest of [redacted] = [redacted] Credit Due.
In addition, Dominion Power has stated they are willing to waive the late payment charge for 12/23/09 billing which brings the credit up to $[redacted].The company has a $[redacted] check waiting to send out to the consumer for remaining credit owed.
Terrible online and phone customer service. Problems cannot be taken care of online and wait times on phones are abhorrent.
March 16, 2016
Revdex.com,
New Roman" size="3">
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further.
Dominion made telephone contact to the customer and
discussed high bill concerns. After listening carefully to the customer, the
Company suggested to use our recommended thermostat settings for the winter (68
degrees) and summer (78 degrees) to conserve energy use. Additionally, the
Company ordered an on-site meter test for the customer to ensure the meter used
to bill the customer is functioning properly. After the onsite meter test is
scheduled, performed, and completed, Dominion will mail the official meter test
results to the customer.
Again, thank you for allowing us the opportunity to address
this customer’s concern. If Customer
Relations may be of further assistance to you or the customer, please call us
at 1-800-938-2118.
Sincerely,
Greg W[redacted]
Dominion Virginia Power
Customer Relations & Policy
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
All communication with Dominion Power was done over the phone. When they told us there was no way to get a service person to turn on power Thursday or Friday I told them that is ridiculous and didn't set up a time, because they were not willing to send someone out. Dominion Power runs a monopoly on the electricity in this area, and it is ridiculous that someone could go without power for any period of time even if it is a new customer. If they want to be the ones allowed to control the power then they should be willing to spend the money to staff properly to avoid situations like these.
Regards,
[redacted]
Revdex.com,Thank you for bringing our customers' concerns to our attention. Review of her account shows that the requirements needed to maintain electric service have been fulfilled. The customer is not at risk for interuption.Further questions can...
be addressed by calling Customer Relations & Policy at [redacted]Sincerely,
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The understanding of "your" company is obviously not that the information would be updated. I was told on numerous occasions, before and after payment, that this information would be deleted from my credit profile. Delete this information or communicate the deletion to the collection agency or "your" company is in direct violation of bait and switch regulations that were set in place to protect consumers like myself. If u don't believe the information I say as true, please refer to your phone records where I called from 804 882 5959 where I was told that this shouldn't be reporting from you or the agency. "Your" company lied to me and I expect "you" to deliver on your word.
Regards,
[redacted]