Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I have been requesting this information for a long time and they did not respond. If the time has expired now is due to their negligence. I am entitled to have all bill copies and I am also aware that they have an archive that dominion power has an archive that they can go to and get old bills and payment records. They just don't want to do the work to get the old bill records.
Regards,
[redacted]
Revdex.com,Thank you for sharing the concerns of our customer related to Dominion advertising.Advertising is an effective means for Dominion to inform and communicate with customers on a variety of topics,including [redacted], Green Power, Energy Conservation and...
other topics of public interest. Customers routinely tell us they think this information is important and want the company to communicate about it.At this time there is no option to opt-out for customer communications. We appreciate Mr. [redacted]'s different point of view and are always glad to hear from our customers.Sincerely,[redacted]Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
I complaint was resolved with a 23 dollar waive of reconnect fee, we still lost $100 in food and spent the night in a hot house. I'm just going to drop it because it's not going to get me anywhere. But thank you for contacting dominion power
March
7, 2016
face="Times New Roman" size="3">
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
Based
on a thorough review of our records, the customer has satisfied the outstanding
balance owed ($270.99). This balance was
charged off to [redacted] collections agency on December 23, 2014 and was recently
paid in full on February 1, 2016. The
customer may contact the major credit bureaus to find out when this information
will drop off of their credit reports.
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at 1-800-938-2118.
Sincerely,
Greg W[redacted]
Dominion
Virginia Power
Customer Relations & Policy
My husband and I called numerous times to speak to someone regarding the amount of usage on our bill. The bill went up 75% than the previous year and 56% from the previous month. All we were told by the representatives was that it was not their issue and we needed to get more energy efficient appliances. All of our appliances are 2-3 years old do it did not make sense. They refused to send someone to my home to further investigate. Finally the representative said they weren't going to do anything because it wasn't their problem, and the phone magically disconnected.
Revdex.com,Thank you for bringing this customer’s account concerns to our attention. We appreciate the opportunity to research and respond as necessary.Our Budget Billing Plan (BBP) provides a convenient way for our customers to manage their electric bills to minimize...
seasonal fluctuation. The budget amount is based on the customer’s previous 12 months billing for the service address. Based on our research we discovered the customer removed the electric service account from the BBP using our website on December 28, 2015. Once removed from the plan the account balance is due in full. To be eligible to re-enroll in the BBP several conditions are required for this customer:• Customer must have a zero account balance or owe only a current bill (no past due balance)• Cannot re-enroll until after the next billing cycle date (February 11, 2016) We certainly understand our customer’s desire to change the billing due date. Our customers are geographically grouped into meter reading “cycles”. The meter cycle routes are designed in such a way that maintains a level work force and provides the most accurate billing system possible, which we know is important to our customers. Because the number of days in our billing cycle may vary from 26 to 35 days, the bill due dates fluctuate each month. Therefore, we are unable to allow customers to choose their own due dates at this time.
Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, please call us at 1-800-938-2118. Sincerely, Ms. K. [redacted]Dominion Customer Relations & Policy
Balance forward on the account was due 7/24/14. Payment was scheduled on line 7/25/14 to be received 7/28/14. Credit action had already been completed prior to receipt of scheduled payment. The reconnect charge of $23.70 is valid and therefore not eligible for waiver. As...
a onetime courtesy, as suggested by customer, upon enrollment in our "bank draft" program, we will waive the security deposit. Enrollment in the program can be completed via "Manage Your Account" at [redacted]
Revdex.com,Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.One of the two locations indicated were incorrectly billed past the requested turn off date. The final bill has been adjusted...
and re-issued.Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if we can be of any further assistance, feel free to call [redacted]Sincerely,Daniel G[redacted]Dominion Virginia Power
Beware...if you cancel auto payment they don't actually cancel it. They charge a free to pay your bill unless it's a auto payment. Also refuses to refund payments that are posted after a cancellation. I had to put a stop payment through the bank.
January 21, 2016
Revdex.com,
face="Times New Roman" size="3">
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further.
On January 20, 2016, Dominion made telephone contact to the
customer and together we discussed high bill concerns. Going forward, the Company and the customer intend
to work together to help resolve the high bill issue. The Company has already placed a work order
to schedule an on-site meter test for the customer. Subsequently, the Company will provide the
customer with the results of our meter test by official correspondence.
Again, thank you for allowing us the opportunity to address the
customer’s concern. If Customer
Relations and Policy may be of further assistance to you or the customer, please
call us at 1-800-938-2118.
Sincerely,
Greg [redacted]
Dominion Virginia Power
Customer Relations & Policy
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] In response to my complaint the issue of a higher than normal light bill, it wasn't resolved in my book. Dominion sent a representative to my house to read my meter and left a message stating the amount of wattage used and that I used less power than last month. This is what I was trying to tell the representative over the phone when contacted. My monthly bill for March is $274.34 cent. Which I think is still a little high. My bill has been an estimated bill for the past three years and I believe that if someone would have came out to read my meter, it wouldn't have been that high.
Business Bureau,
Thank you for bringing this customer’s
concerns to our attention. We appreciate the opportunity to research and
respond as necessary.
An incident report was completed
regarding this matter and our Corporate Security staff has been in
communications with the customer to address her concerns.
Again, thank you for allowing us the
opportunity to address this customer’s concerns. If you have any additional
questions, or if we can be of further assistance, please call us at
[redacted].
Sincerely,
Ms. K. C[redacted]
February
2, 2016
face="Times New Roman" size="3">
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
Based
on a thorough review of our records, the customer owes a balance of $1058.51. On September 29, 2015, the customer’s total
bill balance was $1,010.54. A payment of
$168 was received on October 2, which reduced the bill balance to $842.54. The customer’s final bill was $253.97.
Together
the final bill of $253.97 plus the past due balance of $842.54 equals $1,096.51. There was a late payment charge of $16.24,
which brought the balance to $1,112.75. The Company cancelled the late payment
charge of $16.24, plus credited the customer’s account $13 (biennial review
credit) reduced the balance to 1,083.51, as of January 16.
Additionally,
on January 21, the Company received a $25 payment, which further reduced the balance
from $1,083.51 to $1,058.51.
As a courtesy to the customer, the Company has mailed a statement of the
account to the address in Florida which should be received very soon. Since this outstanding balance has been
referred to [redacted] collections agency, the customer may contact [redacted] at
1- 866-312-5681.
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at 1-800-938-2118.
Sincerely,
Greg [redacted]
Dominion
Virginia Power
Customer Relations & Policy
Thank you for bringing our customers' concerns to our attention. Review of the account shows start of service at the request of the customer but there is no record of a customer request to end the service or to cancel the request for service. While...
we understand the customer never moved into the residence, the customer accepted responsibility for the services until we were notified to remove the name.
We suggest the customer contact the rental office of the complex to request acceptance of responsibility for the services.
An email has been sent to the customer with our contact information. We will be glad to discuss this with the customer once contact is made.
Please advise the customer to contact Customer Relations & Policy at 1-800-938-2118 for further assistance.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,[redacted]
RevDex.com,
12pt;">Thank
you for bringing our customer's concerns to our attention. We appreciate
the opportunity to research and respond.
We
completed an in-depth investigation and discovered the leaseholder at the
service address in question is not the complainant. Due to recent activity at this location lease
verification is required for the applicant otherwise the verification as well
as full payment for any outstanding balance is required to restore the electric
service.
Again,
thank you for allowing us the opportunity to address this customer's
concern. If you have any additional questions, or if we can be of any
further assistance, please call us at [redacted]
Thank you for your recent inquiry on behalf of our...
customer concerning a prior disputed amount as well as the application of the deposit and interest. A thorough review has been performed and our records show the disputed amount was cancelled in our system on October 10, 2012 reducing the account balance at that time to zero. The prior deposit of $[redacted] plus $[redacted] interest was credited to the account December 9, 2009.
A recent application for service has been processed per customer request at the current address and a new deposit assessed in accordance with our Terms & Conditions.
We trust the above information properly addresses the customers concerns. Should the customer have any further questions, please contact our Customer Care Center at [redacted] or our Customer Relations department at [redacted].
August
17, 2016
face="Times New Roman" size="3">
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
Based
on a thorough review of our records, we have determined the customer is not
responsible for services rendered at [redacted] from November 2, 2015 through January 6, 2016. The current debt collection agency, PENN
Credit, has been advised to update their records on the balance of $264.78. The customer may contact the major credit
bureaus to find out when this information will drop off of their credit reports.
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at [redacted].
Sincerely,
Greg W[redacted]
Dominion
Virginia Power
Customer Relations & Policy
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
On February
5, 2016, Dominion made telephone contact to the customers to acknowledge their outage
experiences. Subsequently, on the same day, the customer’s concern was
immediately forwarded to Dominion’s Reliability department for a 3-year outage
history report. As evidenced by the
outage report, the customers’ outages, including the most recent outage on
February 4, have been mainly tree-related, outside of our right of way. The
recent outage involved a wire down and a broken power pole, located near South
Sycamore Street and approximately 90 yards north of Ivy Lane in Petersburg. Other outage occurrences were caused by vehicle
accidents, lightning and equipment failure.
To
minimize the customers’ outage experience, the Company’s action plan is to
patrol the lines in their area and conduct “hot spot” tree trimming. Hot spot tree trimming is tree work performed
in strategic areas prior to the normal 3-year cycle trimming. Additionally, our Reliability team will
perform an infrared scan of our facilities to ensure there are no issues or
damage to our infrastructure. This work
should be completed within the next two weeks and is expected to improve service
reliability.
We regret the inconvenience and frustration the outages have
caused the customers.
While it is never our desire that
our customers be without electric service, even our best efforts cannot
guarantee the flow of uninterrupted electricity. Dominion Virginia Power constantly monitors
and evaluates the performance of its facilities to provide its customers with
safe, reliable service they depend on every day.
Again,
thank you for allowing us the opportunity to address the customers’
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at 1-800-938-2118.
Sincerely,
Greg [redacted]
Dominion
Virginia Power
Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
I would like to drop the complaint - I found the cause of the issue of the high bills, and it is not related to Dominion power, but to a HVAC company that wrongly installed an electric furnace. Dominion was very helpful is resolving the issue.
best regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I have been requesting this information for a long time and they did not respond. If the time has expired now is due to their negligence. I am entitled to have all bill copies and I am also aware that they have an archive that dominion power has an archive that they can go to and get old bills and payment records. They just don't want to do the work to get the old bill records.
Regards,
[redacted]
Revdex.com,Thank you for sharing the concerns of our customer related to Dominion advertising.Advertising is an effective means for Dominion to inform and communicate with customers on a variety of topics,including [redacted], Green Power, Energy Conservation and...
other topics of public interest. Customers routinely tell us they think this information is important and want the company to communicate about it.At this time there is no option to opt-out for customer communications. We appreciate Mr. [redacted]'s different point of view and are always glad to hear from our customers.Sincerely,[redacted]Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
I complaint was resolved with a 23 dollar waive of reconnect fee, we still lost $100 in food and spent the night in a hot house. I'm just going to drop it because it's not going to get me anywhere. But thank you for contacting dominion power
[redacted]
March
7, 2016
face="Times New Roman" size="3">
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
Based
on a thorough review of our records, the customer has satisfied the outstanding
balance owed ($270.99). This balance was
charged off to [redacted] collections agency on December 23, 2014 and was recently
paid in full on February 1, 2016. The
customer may contact the major credit bureaus to find out when this information
will drop off of their credit reports.
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at 1-800-938-2118.
Sincerely,
Greg W[redacted]
Dominion
Virginia Power
Customer Relations & Policy
My husband and I called numerous times to speak to someone regarding the amount of usage on our bill. The bill went up 75% than the previous year and 56% from the previous month. All we were told by the representatives was that it was not their issue and we needed to get more energy efficient appliances. All of our appliances are 2-3 years old do it did not make sense. They refused to send someone to my home to further investigate. Finally the representative said they weren't going to do anything because it wasn't their problem, and the phone magically disconnected.
Revdex.com,Thank you for bringing this customer’s account concerns to our attention. We appreciate the opportunity to research and respond as necessary.Our Budget Billing Plan (BBP) provides a convenient way for our customers to manage their electric bills to minimize...
seasonal fluctuation. The budget amount is based on the customer’s previous 12 months billing for the service address. Based on our research we discovered the customer removed the electric service account from the BBP using our website on December 28, 2015. Once removed from the plan the account balance is due in full. To be eligible to re-enroll in the BBP several conditions are required for this customer:• Customer must have a zero account balance or owe only a current bill (no past due balance)• Cannot re-enroll until after the next billing cycle date (February 11, 2016) We certainly understand our customer’s desire to change the billing due date. Our customers are geographically grouped into meter reading “cycles”. The meter cycle routes are designed in such a way that maintains a level work force and provides the most accurate billing system possible, which we know is important to our customers. Because the number of days in our billing cycle may vary from 26 to 35 days, the bill due dates fluctuate each month. Therefore, we are unable to allow customers to choose their own due dates at this time.
Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, please call us at 1-800-938-2118. Sincerely, Ms. K. [redacted]Dominion Customer Relations & Policy
Balance forward on the account was due 7/24/14. Payment was scheduled on line 7/25/14 to be received 7/28/14. Credit action had already been completed prior to receipt of scheduled payment. The reconnect charge of $23.70 is valid and therefore not eligible for waiver. As...
a onetime courtesy, as suggested by customer, upon enrollment in our "bank draft" program, we will waive the security deposit. Enrollment in the program can be completed via "Manage Your Account" at [redacted]
Revdex.com,Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.One of the two locations indicated were incorrectly billed past the requested turn off date. The final bill has been adjusted...
and re-issued.Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if we can be of any further assistance, feel free to call [redacted]Sincerely,Daniel G[redacted]Dominion Virginia Power
Beware...if you cancel auto payment they don't actually cancel it. They charge a free to pay your bill unless it's a auto payment. Also refuses to refund payments that are posted after a cancellation. I had to put a stop payment through the bank.
January 21, 2016
Revdex.com,
face="Times New Roman" size="3">
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further.
On January 20, 2016, Dominion made telephone contact to the
customer and together we discussed high bill concerns. Going forward, the Company and the customer intend
to work together to help resolve the high bill issue. The Company has already placed a work order
to schedule an on-site meter test for the customer. Subsequently, the Company will provide the
customer with the results of our meter test by official correspondence.
Again, thank you for allowing us the opportunity to address the
customer’s concern. If Customer
Relations and Policy may be of further assistance to you or the customer, please
call us at 1-800-938-2118.
Sincerely,
Greg [redacted]
Dominion Virginia Power
Customer Relations & Policy
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] In response to my complaint the issue of a higher than normal light bill, it wasn't resolved in my book. Dominion sent a representative to my house to read my meter and left a message stating the amount of wattage used and that I used less power than last month. This is what I was trying to tell the representative over the phone when contacted. My monthly bill for March is $274.34 cent. Which I think is still a little high. My bill has been an estimated bill for the past three years and I believe that if someone would have came out to read my meter, it wouldn't have been that high.
Better...
Business Bureau,
Thank you for bringing this customer’s
concerns to our attention. We appreciate the opportunity to research and
respond as necessary.
An incident report was completed
regarding this matter and our Corporate Security staff has been in
communications with the customer to address her concerns.
Again, thank you for allowing us the
opportunity to address this customer’s concerns. If you have any additional
questions, or if we can be of further assistance, please call us at
[redacted].
Sincerely,
Ms. K. C[redacted]
February
2, 2016
face="Times New Roman" size="3">
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
Based
on a thorough review of our records, the customer owes a balance of $1058.51. On September 29, 2015, the customer’s total
bill balance was $1,010.54. A payment of
$168 was received on October 2, which reduced the bill balance to $842.54. The customer’s final bill was $253.97.
Together
the final bill of $253.97 plus the past due balance of $842.54 equals $1,096.51. There was a late payment charge of $16.24,
which brought the balance to $1,112.75. The Company cancelled the late payment
charge of $16.24, plus credited the customer’s account $13 (biennial review
credit) reduced the balance to 1,083.51, as of January 16.
Additionally,
on January 21, the Company received a $25 payment, which further reduced the balance
from $1,083.51 to $1,058.51.
As a courtesy to the customer, the Company has mailed a statement of the
account to the address in Florida which should be received very soon. Since this outstanding balance has been
referred to [redacted] collections agency, the customer may contact [redacted] at
1- 866-312-5681.
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at 1-800-938-2118.
Sincerely,
Greg [redacted]
Dominion
Virginia Power
Customer Relations & Policy
Revdex.com,
Thank you for bringing our customers' concerns to our attention. Review of the account shows start of service at the request of the customer but there is no record of a customer request to end the service or to cancel the request for service. While...
we understand the customer never moved into the residence, the customer accepted responsibility for the services until we were notified to remove the name.
We suggest the customer contact the rental office of the complex to request acceptance of responsibility for the services.
An email has been sent to the customer with our contact information. We will be glad to discuss this with the customer once contact is made.
Please advise the customer to contact Customer Relations & Policy at 1-800-938-2118 for further assistance.
Sincerely,
C. B[redacted] - Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,[redacted]
RevDex.com,
12pt;">Thank
you for bringing our customer's concerns to our attention. We appreciate
the opportunity to research and respond.
We
completed an in-depth investigation and discovered the leaseholder at the
service address in question is not the complainant. Due to recent activity at this location lease
verification is required for the applicant otherwise the verification as well
as full payment for any outstanding balance is required to restore the electric
service.
Again,
thank you for allowing us the opportunity to address this customer's
concern. If you have any additional questions, or if we can be of any
further assistance, please call us at [redacted]
Revdex.com,
Thank you for your recent inquiry on behalf of our...
customer concerning a prior disputed amount as well as the application of the deposit and interest. A thorough review has been performed and our records show the disputed amount was cancelled in our system on October 10, 2012 reducing the account balance at that time to zero. The prior deposit of $[redacted] plus $[redacted] interest was credited to the account December 9, 2009.
A recent application for service has been processed per customer request at the current address and a new deposit assessed in accordance with our Terms & Conditions.
We trust the above information properly addresses the customers concerns. Should the customer have any further questions, please contact our Customer Care Center at [redacted] or our Customer Relations department at [redacted].
Sincerely,
[redacted]
Dominion Customer Relations
August
17, 2016
face="Times New Roman" size="3">
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
Based
on a thorough review of our records, we have determined the customer is not
responsible for services rendered at [redacted] from November 2, 2015 through January 6, 2016. The current debt collection agency, PENN
Credit, has been advised to update their records on the balance of $264.78. The customer may contact the major credit
bureaus to find out when this information will drop off of their credit reports.
Again,
thank you for allowing us the opportunity to address the customer’s
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at [redacted].
Sincerely,
Greg W[redacted]
Dominion
Virginia Power
Customer Relations & Policy
February
9, 2016...
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
On February
5, 2016, Dominion made telephone contact to the customers to acknowledge their outage
experiences. Subsequently, on the same day, the customer’s concern was
immediately forwarded to Dominion’s Reliability department for a 3-year outage
history report. As evidenced by the
outage report, the customers’ outages, including the most recent outage on
February 4, have been mainly tree-related, outside of our right of way. The
recent outage involved a wire down and a broken power pole, located near South
Sycamore Street and approximately 90 yards north of Ivy Lane in Petersburg. Other outage occurrences were caused by vehicle
accidents, lightning and equipment failure.
To
minimize the customers’ outage experience, the Company’s action plan is to
patrol the lines in their area and conduct “hot spot” tree trimming. Hot spot tree trimming is tree work performed
in strategic areas prior to the normal 3-year cycle trimming. Additionally, our Reliability team will
perform an infrared scan of our facilities to ensure there are no issues or
damage to our infrastructure. This work
should be completed within the next two weeks and is expected to improve service
reliability.
We regret the inconvenience and frustration the outages have
caused the customers.
While it is never our desire that
our customers be without electric service, even our best efforts cannot
guarantee the flow of uninterrupted electricity. Dominion Virginia Power constantly monitors
and evaluates the performance of its facilities to provide its customers with
safe, reliable service they depend on every day.
Again,
thank you for allowing us the opportunity to address the customers’
concern. If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at 1-800-938-2118.
Sincerely,
Greg [redacted]
Dominion
Virginia Power
Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
I would like to drop the complaint - I found the cause of the issue of the high bills, and it is not related to Dominion power, but to a HVAC company that wrongly installed an electric furnace. Dominion was very helpful is resolving the issue.
best regards,
[redacted]