April 15, Revdex.com, line-break"> Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and respond as necessary Dominion made several attempts to contact the customer by telephone and we regret we were not successful To assist the customer, the Company would like to discuss high bill concerns and offer to test the customer’s meter on- site The on-site meter test requires scheduling; therefore, we prefer to speak to the customer and coordinate a date and time to test the meter If the customer would like to learn more about energy conservation, please visit our website at www.dom.com and enter “Energy Saving Tips” in the search field Again, thank you for allowing us the opportunity to address this customer’s concern If you have any additional questions, or if Customer Relations may be of further assistance to you, please call us at [redacted] Sincerely, [redacted] Customer Relations & Policy Dominion Virginia Power
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] I'd like to add that Greg W [redacted] from Dominion Power Customer Service was very responsive and I really appreciated his efforts to assist!! Regards, [redacted]
Dominion has been the absolute worst experience of living hereWe have had dramatic changes in our bill month over month that cannot possibly be normal, but they refuse to send someone out to double check the meterThey refuse to do anything at allEvery time I call, I'm on hold for 30-minutes, only to be told that the weather has been colder than usual this winter so everyone's bills are highThat doesn't explain $bills vs$bills for the same months last winter They transfer me around departments constantly only to tell me (through different people) that it's not their problem and they won't do anything about itBeing a natural monopoly doesn't give you the right to ignore customer service, and this entire enterprise's operations are completely inexcusable
Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary 0in 0pt;"> Dominion’s deposit policy is not based off of customer’s credit scores but rather their previous credit history with Dominion within the past months In the event a customer has not had service with Dominion within the past months, they will be assessed the standard initial security deposit Deposits are held until the account has been maintained on a current basis for one year from the receipt date of the depositIf the account is eligible for a refund after one year of paying on time, the deposit plus simple interest is credited to the account We have specific deposit guidelines, which are administered uniformly for all of our customers If the new account holder does not meet the above mentioned criteria, they will be subject to the same deposit guidelinesAgain, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to call 1-800-938-Sincerely, Daniel G [redacted] Dominion Virginia Power
Revdex.com, Thank you for bringing our customers' concerns to our attentionReview of this account finds that an agreement was reached for a lesser amount of the notice amount in lieu of disruption of electric service Dominion offers payment arrangements and extensions to all customers as indicated in our "Terms & Conditions" filed with the Virginia State Corporation CommissionAdherance to arrangements is necessary in order for a customer to received these options for future balances if neededTerms & Conditions can be viewed by accessing [redacted] The customer stated in the complaint that an additional security deposit was added to the account in addition to the deposit already heldReview of the account does not support this claim It appears that this complaint was filed prior to the agreement reached to retain electric servicesOur customer has been advised that the remaining balance is due prior to the next billing date Please contact Customer Relations at [redacted] if you have additional questions Sincerely, [redacted] Dominion Customer Relations
Revdex.com, Thank you for bringing this customer’s deposit concerns to our attentionWe appreciate the opportunity to research and respond as necessaryDominion prides itself in providing excellent customer serviceWe apologize for the human performance error of our Customer Care associateOur records indicate we processed a waiver for the $deposit on July 15, 2015, in favor of the customerThe deposit adjustment will appear on the next bill date of August 26, Based on our investigation, we found no evidence to support the account was assessed a reconnect chargeWe regret any inconvenience and frustration this matter may have causedAgain, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of further assistance, please call us at [redacted] Sincerely, [redacted] **
September 3, Revdex.com, 10pt">Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further Dominion has resolved the customer’s inquiry about service connectionThe Company made telephone contact to the customer and clarified previous telephone conversations concerning account notifications The customer appears to be satisfied with the Company’s position in this regard Again, thank you for allowing us the opportunity to address this customer’s concern If Customer Relations may be of further assistance to you or the customer, please call us a [redacted] Sincerely, [redacted]
Better Business Bureau, Thank you for bringing this customer’s deposit concerns to our attentionWe appreciate the opportunity to research and respond as necessary As a regulated utility, Dominion is governed by the [redacted] ***) In compliance with our Terms and Conditions, on file with the SCC, we may secure accounts with deposits Effective March 7, 2014, Dominion implemented a uniform deposit policy A deposit is required for all new customers without previous satisfactory payment history with us within the last months Our records indicate the last time the customer had service with us was from 06/25/– 08/02/ A credit reference letter from another electric or gas utility reflecting at least months of service with the utility may be submitted for our review to waive the requested deposit of $ Once received, our Customer Credit Services group will contact the customer via phone or email and advise the status of the deposit waiverShould the customer wish to send the credit reference letter, I have provided our contact information: [redacted] [redacted] Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, please call us at [redacted] Sincerely, [redacted] Dominion Customer Relations & Policy
Balance forward on the account was due 7/24/ Payment was scheduled on line 7/25/to be received 7/28/ Credit action had already been completed prior to receipt of scheduled payment The reconnect charge of $is valid and therefore not eligible for waiver As a onetime courtesy, as suggested by customer, upon enrollment in our "bank draft" program, we will waive the security deposit Enrollment in the program can be completed via "Manage Your Account" at [redacted]
Revdex.com, Thank you for bringing our customer’s concerns to our attention We appreciate the opportunity to research and respond We certainly understand no one wants to pay for more electricity than they feel they have usedPer the customer’s request, we sent a representative to the service address on January 28, to inspect the meter and ensure the customer was billed for the correct usage Our research revealed the original meter installed at the home was also equipped with an Encoder Receiver Transmitter (ERT) The ERT allows Dominion to read our meter remotely while driving through an area in a specially-equipped van Our representative obtained a “visual” meter dial reading of 91007, which was in line with previous meter readings A time-run meter test was performed on 03/03/ The meter was found to be recording 101.1% on the light load and 98.9% on the full load The results of this test reflected that the meter was recording within the accuracy limits of 2% plus or minus of 100% as set for by the Virginia State Corporation Commission Because electric consumption is based on many factors, some of which are unique to particular customers, we cannot always explain the reasons for an individual customer’s usage For our customer’s review, shown below is electric consumption (use per day) from 11/25/to 01/28/ As you can see the consumption significantly increased between 12/15/and 01/16/and then decreased Our investigation failed to disclose any conditions which would indicate the bills previously rendered were incorrect and no billing adjustments are warranted We realize this is not the desired outcome; however, we trust our customer will understand our positionAgain, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, please call us at [redacted] Sincerely, Ms** [redacted] Dominion Customer Relations RDG DATE MAX MIN DATE TIME READING SRC POSTED TEMP TEMP Use per day 01/29/ 14:07: U 01/30/ Meter exchange 01/28/ 01/28/ 09:03: U 01/28/ 01/27/ 09:49: U 01/27/ 01/23/ 15:16: U 01/23/ 01/22/ 12:34: U 01/22/ 01/21/ 14:59: U 01/21/ 01/20/ 17:25: U 01/21/ 01/16/ 12:41: V 01/16/ 01/13/ 12:42: U 01/13/ 01/08/ 13:32: V 01/09/ 01/06/ 14:27: U 01/06/ 12/05/ 15:27: U 12/08/ 12/04/ 13:37: U 12/05/ 12/03/ 14:40: U 12/04/ 12/02/ 08:29: V 12/02/ 11/26/ 10:04: U 11/26/ 11/25/ 11:13: U 11/25/
August 17, face="Times New Roman" size="3"> Better Business Bureau, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further Based on a thorough review of our records, we have determined the customer is not responsible for services rendered at [redacted] from November 2, through January 6, The current debt collection agency, PENN Credit, has been advised to update their records on the balance of $ The customer may contact the major credit bureaus to find out when this information will drop off of their credit reports Again, thank you for allowing us the opportunity to address the customer’s concern If Customer Relations and Policy may be of further assistance to you or the customer, please call us at [redacted] Sincerely, Greg W [redacted] Dominion Virginia Power Customer Relations & Policy
Hello, I would like the Revdex.com of Virginia to know that the above complaint has been resolved I believe that the Revdex.com's involvement and help with my complaint was instrumental in its resolution After filing the complaint, Dominion Virginia Power worked to resolve the issue, which involved compensation for damage to our wood floor during removal of our refrigeratorI very much appreciate your assistanceThank you, [redacted]
Revdex.com, Thank you for your inquiry on behalf of our customerWe have taken steps to resolve our customers' concerns and communicated those steps to the customer We trust she will be pleased with the outcome of her account review and agree with the actions taken on her behalf Please contact Customer Relations & Policy at [redacted] if you have further questions Sincerely, [redacted] ***
Revdex.com, We contacted our customer and reviewed her charges and corresponding usageThe meter used to record her usage transmits at the same time each day so we are able to give her a very good picture, if you will, of how she is using power every day We found usage during the time period she was out of the country did in fact decreaseThe usage during that time stayed basically the same each day until she returnedThis seems to indicate the meter was and is recording usage properlyHowever, as a courtesy to our customer we have requested a meter test to verify the meter is recording appropriatelyShe will receive a letter detailing the results once completed In the meantime, we suggested she contact her apartment complex management to request an energy audit on her unit to insure there are no issue that would result in excess power usage She has indicated she is satisfied with our response and the actions taken on her behalfIf there are further questions, please contact Customer Relations & Policy at [redacted] Sincerely, CBoyd - Customer Relations & Policy
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] In response to my complaint the issue of a higher than light bill, it wasn't resolved in my book Dominion sent a representative to my house to read my meter and left a message stating the amount of wattage used and that I used less power than last month This is what I was trying to tell the representative over the phone when contacted My monthly bill for March is $cent Which I think is still a little high My bill has been an estimated bill for the past three years and I believe that if someone would have came out to read my meter, it wouldn't have been that high
Revdex.com,The complaintant is not the customer of record with Dominion VA PowerWe cannot, for security purposes, release information without the customer's permissionHowever, we can report; according to program records the customer of record or a designated contact has requested changes to the program participation.For details, the customer or their designee may contact [redacted] at [redacted] M-F 7am-9pm and Sat 9am-6pm.If there are further questions or if difficulties with contact arise, please contact Customer Relations & Policy at [redacted] Sincerely, [redacted]
Revdex.com, We have researched the issue with the customer billing and found the customer's email provider considers the address from Dominion to be spam and blocks the emailsWe have advised the customer of the steps needed to receive future emails from Dominion Sincerely, CB [redacted] Customer Relations & Policy
Revdex.com,Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary.One of the two locations indicated were incorrectly billed past the requested turn off dateThe final bill has been adjusted and re-issued.Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to call [redacted] Sincerely,Daniel G [redacted] Dominion Virginia Power
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowYour response is not specific to my concern of kWh being read/billed for March billing cycle The unit was vacant Please provide more details, i.e., meter read dates and billing cycles for the following months: January February March April Regards, [redacted]
My husband and I called numerous times to speak to someone regarding the amount of usage on our bill The bill went up 75% than the previous year and 56% from the previous month All we were told by the representatives was that it was not their issue and we needed to get more energy efficient appliances All of our appliances are 2-years old do it did not make sense They refused to send someone to my home to further investigate Finally the representative said they weren't going to do anything because it wasn't their problem, and the phone magically disconnected
April 15, Revdex.com, line-break"> Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and respond as necessary Dominion made several attempts to contact the customer by telephone and we regret we were not successful To assist the customer, the Company would like to discuss high bill concerns and offer to test the customer’s meter on- site The on-site meter test requires scheduling; therefore, we prefer to speak to the customer and coordinate a date and time to test the meter If the customer would like to learn more about energy conservation, please visit our website at www.dom.com and enter “Energy Saving Tips” in the search field Again, thank you for allowing us the opportunity to address this customer’s concern If you have any additional questions, or if Customer Relations may be of further assistance to you, please call us at [redacted] Sincerely, [redacted] Customer Relations & Policy Dominion Virginia Power
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] I'd like to add that Greg W [redacted] from Dominion Power Customer Service was very responsive and I really appreciated his efforts to assist!! Regards, [redacted]
Dominion has been the absolute worst experience of living hereWe have had dramatic changes in our bill month over month that cannot possibly be normal, but they refuse to send someone out to double check the meterThey refuse to do anything at allEvery time I call, I'm on hold for 30-minutes, only to be told that the weather has been colder than usual this winter so everyone's bills are highThat doesn't explain $bills vs$bills for the same months last winter They transfer me around departments constantly only to tell me (through different people) that it's not their problem and they won't do anything about itBeing a natural monopoly doesn't give you the right to ignore customer service, and this entire enterprise's operations are completely inexcusable
Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary 0in 0pt;"> Dominion’s deposit policy is not based off of customer’s credit scores but rather their previous credit history with Dominion within the past months In the event a customer has not had service with Dominion within the past months, they will be assessed the standard initial security deposit Deposits are held until the account has been maintained on a current basis for one year from the receipt date of the depositIf the account is eligible for a refund after one year of paying on time, the deposit plus simple interest is credited to the account We have specific deposit guidelines, which are administered uniformly for all of our customers If the new account holder does not meet the above mentioned criteria, they will be subject to the same deposit guidelinesAgain, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to call 1-800-938-Sincerely, Daniel G [redacted] Dominion Virginia Power
Revdex.com, Thank you for bringing our customers' concerns to our attentionReview of this account finds that an agreement was reached for a lesser amount of the notice amount in lieu of disruption of electric service Dominion offers payment arrangements and extensions to all customers as indicated in our "Terms & Conditions" filed with the Virginia State Corporation CommissionAdherance to arrangements is necessary in order for a customer to received these options for future balances if neededTerms & Conditions can be viewed by accessing [redacted] The customer stated in the complaint that an additional security deposit was added to the account in addition to the deposit already heldReview of the account does not support this claim It appears that this complaint was filed prior to the agreement reached to retain electric servicesOur customer has been advised that the remaining balance is due prior to the next billing date Please contact Customer Relations at [redacted] if you have additional questions Sincerely, [redacted] Dominion Customer Relations
Revdex.com, Thank you for bringing this customer’s deposit concerns to our attentionWe appreciate the opportunity to research and respond as necessaryDominion prides itself in providing excellent customer serviceWe apologize for the human performance error of our Customer Care associateOur records indicate we processed a waiver for the $deposit on July 15, 2015, in favor of the customerThe deposit adjustment will appear on the next bill date of August 26, Based on our investigation, we found no evidence to support the account was assessed a reconnect chargeWe regret any inconvenience and frustration this matter may have causedAgain, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of further assistance, please call us at [redacted] Sincerely, [redacted] **
September 3, Revdex.com, 10pt">Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further Dominion has resolved the customer’s inquiry about service connectionThe Company made telephone contact to the customer and clarified previous telephone conversations concerning account notifications The customer appears to be satisfied with the Company’s position in this regard Again, thank you for allowing us the opportunity to address this customer’s concern If Customer Relations may be of further assistance to you or the customer, please call us a [redacted] Sincerely, [redacted]
Better Business Bureau, Thank you for bringing this customer’s deposit concerns to our attentionWe appreciate the opportunity to research and respond as necessary As a regulated utility, Dominion is governed by the [redacted] ***) In compliance with our Terms and Conditions, on file with the SCC, we may secure accounts with deposits Effective March 7, 2014, Dominion implemented a uniform deposit policy A deposit is required for all new customers without previous satisfactory payment history with us within the last months Our records indicate the last time the customer had service with us was from 06/25/– 08/02/ A credit reference letter from another electric or gas utility reflecting at least months of service with the utility may be submitted for our review to waive the requested deposit of $ Once received, our Customer Credit Services group will contact the customer via phone or email and advise the status of the deposit waiverShould the customer wish to send the credit reference letter, I have provided our contact information: [redacted] [redacted] Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, please call us at [redacted] Sincerely, [redacted] Dominion Customer Relations & Policy
Balance forward on the account was due 7/24/ Payment was scheduled on line 7/25/to be received 7/28/ Credit action had already been completed prior to receipt of scheduled payment The reconnect charge of $is valid and therefore not eligible for waiver As a onetime courtesy, as suggested by customer, upon enrollment in our "bank draft" program, we will waive the security deposit Enrollment in the program can be completed via "Manage Your Account" at [redacted]
Revdex.com, Thank you for bringing our customer’s concerns to our attention We appreciate the opportunity to research and respond We certainly understand no one wants to pay for more electricity than they feel they have usedPer the customer’s request, we sent a representative to the service address on January 28, to inspect the meter and ensure the customer was billed for the correct usage Our research revealed the original meter installed at the home was also equipped with an Encoder Receiver Transmitter (ERT) The ERT allows Dominion to read our meter remotely while driving through an area in a specially-equipped van Our representative obtained a “visual” meter dial reading of 91007, which was in line with previous meter readings A time-run meter test was performed on 03/03/ The meter was found to be recording 101.1% on the light load and 98.9% on the full load The results of this test reflected that the meter was recording within the accuracy limits of 2% plus or minus of 100% as set for by the Virginia State Corporation Commission Because electric consumption is based on many factors, some of which are unique to particular customers, we cannot always explain the reasons for an individual customer’s usage For our customer’s review, shown below is electric consumption (use per day) from 11/25/to 01/28/ As you can see the consumption significantly increased between 12/15/and 01/16/and then decreased Our investigation failed to disclose any conditions which would indicate the bills previously rendered were incorrect and no billing adjustments are warranted We realize this is not the desired outcome; however, we trust our customer will understand our positionAgain, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, please call us at [redacted] Sincerely, Ms** [redacted] Dominion Customer Relations RDG DATE MAX MIN DATE TIME READING SRC POSTED TEMP TEMP Use per day 01/29/ 14:07: U 01/30/ Meter exchange 01/28/ 01/28/ 09:03: U 01/28/ 01/27/ 09:49: U 01/27/ 01/23/ 15:16: U 01/23/ 01/22/ 12:34: U 01/22/ 01/21/ 14:59: U 01/21/ 01/20/ 17:25: U 01/21/ 01/16/ 12:41: V 01/16/ 01/13/ 12:42: U 01/13/ 01/08/ 13:32: V 01/09/ 01/06/ 14:27: U 01/06/ 12/05/ 15:27: U 12/08/ 12/04/ 13:37: U 12/05/ 12/03/ 14:40: U 12/04/ 12/02/ 08:29: V 12/02/ 11/26/ 10:04: U 11/26/ 11/25/ 11:13: U 11/25/
August 17, face="Times New Roman" size="3"> Better Business Bureau, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further Based on a thorough review of our records, we have determined the customer is not responsible for services rendered at [redacted] from November 2, through January 6, The current debt collection agency, PENN Credit, has been advised to update their records on the balance of $ The customer may contact the major credit bureaus to find out when this information will drop off of their credit reports Again, thank you for allowing us the opportunity to address the customer’s concern If Customer Relations and Policy may be of further assistance to you or the customer, please call us at [redacted] Sincerely, Greg W [redacted] Dominion Virginia Power Customer Relations & Policy
Hello, I would like the Revdex.com of Virginia to know that the above complaint has been resolved I believe that the Revdex.com's involvement and help with my complaint was instrumental in its resolution After filing the complaint, Dominion Virginia Power worked to resolve the issue, which involved compensation for damage to our wood floor during removal of our refrigeratorI very much appreciate your assistanceThank you, [redacted]
Revdex.com, Thank you for your inquiry on behalf of our customerWe have taken steps to resolve our customers' concerns and communicated those steps to the customer We trust she will be pleased with the outcome of her account review and agree with the actions taken on her behalf Please contact Customer Relations & Policy at [redacted] if you have further questions Sincerely, [redacted] ***
Revdex.com, We contacted our customer and reviewed her charges and corresponding usageThe meter used to record her usage transmits at the same time each day so we are able to give her a very good picture, if you will, of how she is using power every day We found usage during the time period she was out of the country did in fact decreaseThe usage during that time stayed basically the same each day until she returnedThis seems to indicate the meter was and is recording usage properlyHowever, as a courtesy to our customer we have requested a meter test to verify the meter is recording appropriatelyShe will receive a letter detailing the results once completed In the meantime, we suggested she contact her apartment complex management to request an energy audit on her unit to insure there are no issue that would result in excess power usage She has indicated she is satisfied with our response and the actions taken on her behalfIf there are further questions, please contact Customer Relations & Policy at [redacted] Sincerely, CBoyd - Customer Relations & Policy
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] In response to my complaint the issue of a higher than light bill, it wasn't resolved in my book Dominion sent a representative to my house to read my meter and left a message stating the amount of wattage used and that I used less power than last month This is what I was trying to tell the representative over the phone when contacted My monthly bill for March is $cent Which I think is still a little high My bill has been an estimated bill for the past three years and I believe that if someone would have came out to read my meter, it wouldn't have been that high
Revdex.com,The complaintant is not the customer of record with Dominion VA PowerWe cannot, for security purposes, release information without the customer's permissionHowever, we can report; according to program records the customer of record or a designated contact has requested changes to the program participation.For details, the customer or their designee may contact [redacted] at [redacted] M-F 7am-9pm and Sat 9am-6pm.If there are further questions or if difficulties with contact arise, please contact Customer Relations & Policy at [redacted] Sincerely, [redacted]
Revdex.com, We have researched the issue with the customer billing and found the customer's email provider considers the address from Dominion to be spam and blocks the emailsWe have advised the customer of the steps needed to receive future emails from Dominion Sincerely, CB [redacted] Customer Relations & Policy
Revdex.com,Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary.One of the two locations indicated were incorrectly billed past the requested turn off dateThe final bill has been adjusted and re-issued.Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to call [redacted] Sincerely,Daniel G [redacted] Dominion Virginia Power
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowYour response is not specific to my concern of kWh being read/billed for March billing cycle The unit was vacant Please provide more details, i.e., meter read dates and billing cycles for the following months: January February March April Regards, [redacted]
My husband and I called numerous times to speak to someone regarding the amount of usage on our bill The bill went up 75% than the previous year and 56% from the previous month All we were told by the representatives was that it was not their issue and we needed to get more energy efficient appliances All of our appliances are 2-years old do it did not make sense They refused to send someone to my home to further investigate Finally the representative said they weren't going to do anything because it wasn't their problem, and the phone magically disconnected