[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Revdex.com,Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary.We certainly understand your concerns as no one wants to pay for more electricity than they feel they have usedTherefore, after receiving your email dated September 21, this account was thoroughly reviewed to assure billing accuracyWhen customers contact us regarding high bills, we attempt to help explain the usageHowever, we are not always able to do so due to a variety of factorsSome of the key factors to consider when comparing electric bills are the number of days in the billing cycle, rates, and the average daily temperature during the time period in questionIn most cases, an increase in average temperature can attribute to an increased amount of electricity used for cooling.Our investigation did not reveal any information that would indicate this account has been billed incorrectlyHowever, to ensure the meter serving this home is recording accurately, Dominion has scheduled an on-site meter testOnce the meter test is complete, the results will be communicated to the customer via their forwarding mailing address on fileOnce complete, if any bill adjustments are warranted the Customer Relations department will communicate with the customer.Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to contact [redacted] Sincerely,Daniel G [redacted] Dominion Virginia Power
Revdex.com, Thank you for bringing this customer's concern to our attention We appreciate the opportunity to research and investigate this issue Dominion made telephone contact to the customer on April 3, 2014, and based on our thorough investigation of her complaint, the Company has settled this matter to the customer's satisfaction Again, thank you for the opportunity to address this customer's concern If Customer Relations may be of further assistance to you or the customer, please call us at [redacted] Sincerely, [redacted] Dominion Virginia Power Customer Relations
I contacted Virginia Dominion Power Customer Service after I moved out of the state to cancel my serviceThe customer service represenative confirmed that my account was closed during this callFour months later, I had a letter transferred to my new address in [redacted] stating that I owed a balanceI contacted Customer Service via telephone and was advised that my account was still activeI explained that their letter was transferred to my new address in [redacted] and that I haven't been living in Virginia for the past monthsI also stated that I contacted Customer Service four months ago and was told that my account was closed- she was unable to find any "notes" in her system indicating suchShe then proceeded to ask if I wanted to dispute the charge, and transferred me to another Customer Service represenative AFTER I waited on hold for minutesI cannot believe the level of professionalism and incompetence of their staff
Customer has a valid concern Dominion did call and left a voice message to apologize for the confusion with the automated message The service was not in danger of disconnection until after the notice date, but the message didn't say that We are reviewing our process Account currently has an extension on payment until 9/12/
Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary Dominion is in the process of scheduling a Service Investigator to visit this customer’s residence to help assist in ascertaining the cause for increased consumptionDominion has performed a meter test at this location months agoThe results of that test indicate that the meter here is recording accuratelyDepending on the results of the Service Investigator’s visit, another meter test may be necessary to validate the accuracy of the readings Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, feel free to call [redacted] Sincerely, [redacted] Customer Relations & Policy Specialist Dominion Virginia Power
Revdex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate this issue Our customer was placed on our budget plan in August Beginning in September 2013, the bills have been noted “Budget Bill” The January and February bills reflected a “Budget Removal Notice” and the account was removed from the budget plan on February When the customer’s account reflects a zero balance, the customer may re-enroll in the budget program The customer is eligible for either a short or long term payment plan and may contact our Energy Management Center [redacted] for further information In regard to deposits, since 2002, the customer has opened several Dominion accounts in which security deposits were required Each deposit was appropriately applied to the customer’s account balances Again, thank you for allowing us the opportunity to address this customer’s concern If Customer Relations may be of further assistance to you or the customer, please call us at [redacted] Sincerely, [redacted] Dominion Virginia Power [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I just feel caught in the middle here [redacted] now [redacted] states they sent last bill on March 19thDominion states they don't have it I'm just frustrated that they can't resolve thisIt's been months I did tell customer rep I had no access to a fax machineI also don't have a scanner Why is everyone so surprised that I sold my home and am due a refund? Bills go out in a timely manner, why can't the refund due also be sent out the same way? I should not be made to feel guilty over asking for what is due me, and that is how I feeling [redacted]
RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. No response yet from Virginia Power. Waiting to see what they say about constantly nagging me in my monthly bill. Regards,*** ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.There was no real offer proposedThey simply repeated the same thing they told me they were going to do in the first place when I was trying to resolve this by speaking with them on the phone and I never heard back from the company.I do not accept this offer because this is the exact same offer they proposed in the first place and nothing got resolved or answeredI have attached a picture of my energy usage which clearly shows a huge spike in my usage which is completely abnormalI have attached photos which shows the energy usage graph, average daily usage, past bills, and the usage period in question (6/15-8/Meter Readings)The average usage excluding the dates in questions is kWh which was around $a monthThis is by far the most difficult and worst customer experience I have ever seenThe data usage clearly clearly show unusual usage but the company blames it on their customersWhat a shame and no wonder there are so many complaints against this companyRegards, [redacted]
Okay I was late paying a billHowever they turned the power off with a heat idex over degreeswithout an emailnot taking in consideration I have a toddler at the houseThis should be against the lawSaid it may take up to hours to restoreI think consumers should have an alternative i.ea competitorThere customer service is awful!!
February 9, RevDex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further On February 5, 2016, Dominion made telephone contact to the customers to acknowledge their outage experiencesSubsequently, on the same day, the customer’s concern was immediately forwarded to Dominion’s Reliability department for a 3-year outage history report As evidenced by the outage report, the customers’ outages, including the most recent outage on February 4, have been mainly tree-related, outside of our right of wayThe recent outage involved a wire down and a broken power pole, located near South Sycamore Street and approximately yards north of Ivy Lane in Petersburg Other outage occurrences were caused by vehicle accidents, lightning and equipment failure To minimize the customers’ outage experience, the Company’s action plan is to patrol the lines in their area and conduct “hot spot” tree trimming Hot spot tree trimming is tree work performed in strategic areas prior to the 3-year cycle trimming Additionally, our Reliability team will perform an infrared scan of our facilities to ensure there are no issues or damage to our infrastructure This work should be completed within the next two weeks and is expected to improve service reliability We regret the inconvenience and frustration the outages have caused the customers While it is never our desire that our customers be without electric service, even our best efforts cannot guarantee the flow of uninterrupted electricity Dominion Virginia Power constantly monitors and evaluates the performance of its facilities to provide its customers with safe, reliable service they depend on every day Again, thank you for allowing us the opportunity to address the customers’ concern If Customer Relations and Policy may be of further assistance to you or the customer, please call us at 1-800-938- Sincerely, Greg [redacted] Dominion Virginia Power Customer Relations & Policy
August 17, Revdex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further Based on a thorough review of our records, we have determined the customer requested service turn-off on August 8, Dominion inadvertently billed the customer through August 11, and we apologize for this error and for any inconvenience and frustration we may have causedDominion has spoken to the customer and the appropriate billing adjustment has been made The customer appears to be satisfied with the Company’s resolution Again, thank you for allowing us the opportunity to address the customer’s concern If Customer Relations and Policy may be of further assistance to you or the customer, please call us at [redacted] Sincerely, Greg W [redacted]
Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary While it is never our desire to interrupt electric service to our customers, we use various channels to communicate pending credit action A review of the customer’s account revealed a notice was displayed atop the electronic bill generated on 10/22/ On the same day we mailed a separate notice to the mailing address on file Additionally, two courtesy calls were made using the phone number listed on the account on 10/and 11/04; on each occurrence a person answered To protect our customer’s privacy we furnished copies to the customer via email to review The payment receipt information was reported after business hours on 11/06; therefore, the service was restored the next day In the absence of negligence on the part of Dominion, no billing adjustments are warranted Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, please call us at [redacted] Sincerely, [redacted] Dominion Customer Relations
Better Business Bureau, Thank you for bringing this customer’s payment concerns to our attentionWe appreciate the opportunity to research and respond as necessary Our records indicate the electric service was restored on July 16, We reviewed our customer’s previous electric service account located in Newport News, Virginia and the payment in question cannot be located without further investigationThe customer may furnish a copy of the payment receipt or proof the payment has cleared from their banking institution The customer may fax or mail the payment information to: [redacted] [redacted] At this time, our investigation has failed to disclose any payment posting errors Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, please call us at [redacted] Sincerely, [redacted]
The consumer called the Revdex.com and stated that the complaint has been resolved Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
I have used Dominion Power for the past years, only because there are no other optionsI have had issues to date with themFirst was in my appartment in Virginia Beach VAUpon moving out, I payed my final bill with them leaving a balance of $Later down the road it was brought to my attention that Dominion turned my account over to a collection agency and showed negatively on my credit reportAlthough the balance showed as on my credit report, it still caused minor issues when I bought a house Another issue is a constant issue with them in regards to billingWe receive a bill each month for an exact amount dueWe pay that exact amount due but the next month states a different amountFor example, this month we owe When we receive our next month's bill it will state the previous balance of a few dollars more or lessThus creating either a credit or a debt with the companyThis may be "normal", but I believe there has to be a better way to do this The most recent problem (because I am certain this will not be the last) occured todayWe pay our bill via the phone service, which is very convenient for my wife and IBut as we tried to pay our bill today we were told that they never received our previous paymentWe spoke to two different representatives from Dominion to dispute thisBoth stated they never received a paymentOur bank statement showed otherwiseWe were finally transferred a third timeAfter waiting on hold for exactly minutes, a compotent potentially employee was able to help usBut there was no intervention requiredOur bill was paid and it showed in their system the whole timeWe wasted an hour of our lives for absolutely no reason Dominion Power has terrible customer supportI cannot say that I have had any issues with their actual power service, outside of natural disasters and suchBut I can honestly say that if there was another option for power, Dominion Power would not have my business
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
The account deposit was assessed for this customer in Jan 2016. The deposit on the account was split over Jan, Feb, and Mar of 2016. The account balance was transferred to the new address when customer started her current account on 3/31/16. Customer is currently... on a "Short Term" payment plan. Amount on short term extension is due by 5:00 PM on 7/14/16. A better option for this customer may be to cancel the existing plan, and start a long term plan for 6 months. Down payment on the extended plan is less than the payment needed on the current extension. After the down payment is received, the account balance can then be extended over 6 months. the down payment on a long term plan would be due by 5:00 PM on 7/14/16. Customer may contact our help line at 1 [redacted] and request to cancel existing short term extension and start a 6 month long plan. The agent will be able to explain the details, down payment, and amount to be paid with the current bill over the next 6 months.
Revdex.com: I will close this complaint as Dominion power has provided written verification that they would apply credit towards my new account(see [redacted] )This is an acceptable solution Thanks a lot for your help Revdex.comIt turned out you'd come in handy every single time Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Revdex.com,Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary.We certainly understand your concerns as no one wants to pay for more electricity than they feel they have usedTherefore, after receiving your email dated September 21, this account was thoroughly reviewed to assure billing accuracyWhen customers contact us regarding high bills, we attempt to help explain the usageHowever, we are not always able to do so due to a variety of factorsSome of the key factors to consider when comparing electric bills are the number of days in the billing cycle, rates, and the average daily temperature during the time period in questionIn most cases, an increase in average temperature can attribute to an increased amount of electricity used for cooling.Our investigation did not reveal any information that would indicate this account has been billed incorrectlyHowever, to ensure the meter serving this home is recording accurately, Dominion has scheduled an on-site meter testOnce the meter test is complete, the results will be communicated to the customer via their forwarding mailing address on fileOnce complete, if any bill adjustments are warranted the Customer Relations department will communicate with the customer.Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to contact [redacted] Sincerely,Daniel G [redacted] Dominion Virginia Power
Revdex.com, Thank you for bringing this customer's concern to our attention We appreciate the opportunity to research and investigate this issue Dominion made telephone contact to the customer on April 3, 2014, and based on our thorough investigation of her complaint, the Company has settled this matter to the customer's satisfaction Again, thank you for the opportunity to address this customer's concern If Customer Relations may be of further assistance to you or the customer, please call us at [redacted] Sincerely, [redacted] Dominion Virginia Power Customer Relations
I contacted Virginia Dominion Power Customer Service after I moved out of the state to cancel my serviceThe customer service represenative confirmed that my account was closed during this callFour months later, I had a letter transferred to my new address in [redacted] stating that I owed a balanceI contacted Customer Service via telephone and was advised that my account was still activeI explained that their letter was transferred to my new address in [redacted] and that I haven't been living in Virginia for the past monthsI also stated that I contacted Customer Service four months ago and was told that my account was closed- she was unable to find any "notes" in her system indicating suchShe then proceeded to ask if I wanted to dispute the charge, and transferred me to another Customer Service represenative AFTER I waited on hold for minutesI cannot believe the level of professionalism and incompetence of their staff
Customer has a valid concern Dominion did call and left a voice message to apologize for the confusion with the automated message The service was not in danger of disconnection until after the notice date, but the message didn't say that We are reviewing our process Account currently has an extension on payment until 9/12/
Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary Dominion is in the process of scheduling a Service Investigator to visit this customer’s residence to help assist in ascertaining the cause for increased consumptionDominion has performed a meter test at this location months agoThe results of that test indicate that the meter here is recording accuratelyDepending on the results of the Service Investigator’s visit, another meter test may be necessary to validate the accuracy of the readings Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, feel free to call [redacted] Sincerely, [redacted] Customer Relations & Policy Specialist Dominion Virginia Power
Revdex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate this issue Our customer was placed on our budget plan in August Beginning in September 2013, the bills have been noted “Budget Bill” The January and February bills reflected a “Budget Removal Notice” and the account was removed from the budget plan on February When the customer’s account reflects a zero balance, the customer may re-enroll in the budget program The customer is eligible for either a short or long term payment plan and may contact our Energy Management Center [redacted] for further information In regard to deposits, since 2002, the customer has opened several Dominion accounts in which security deposits were required Each deposit was appropriately applied to the customer’s account balances Again, thank you for allowing us the opportunity to address this customer’s concern If Customer Relations may be of further assistance to you or the customer, please call us at [redacted] Sincerely, [redacted] Dominion Virginia Power [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I just feel caught in the middle here [redacted] now [redacted] states they sent last bill on March 19thDominion states they don't have it I'm just frustrated that they can't resolve thisIt's been months I did tell customer rep I had no access to a fax machineI also don't have a scanner Why is everyone so surprised that I sold my home and am due a refund? Bills go out in a timely manner, why can't the refund due also be sent out the same way? I should not be made to feel guilty over asking for what is due me, and that is how I feeling [redacted]
RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. No response yet from Virginia Power. Waiting to see what they say about constantly nagging me in my monthly bill. Regards,*** ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.There was no real offer proposedThey simply repeated the same thing they told me they were going to do in the first place when I was trying to resolve this by speaking with them on the phone and I never heard back from the company.I do not accept this offer because this is the exact same offer they proposed in the first place and nothing got resolved or answeredI have attached a picture of my energy usage which clearly shows a huge spike in my usage which is completely abnormalI have attached photos which shows the energy usage graph, average daily usage, past bills, and the usage period in question (6/15-8/Meter Readings)The average usage excluding the dates in questions is kWh which was around $a monthThis is by far the most difficult and worst customer experience I have ever seenThe data usage clearly clearly show unusual usage but the company blames it on their customersWhat a shame and no wonder there are so many complaints against this companyRegards, [redacted]
Okay I was late paying a billHowever they turned the power off with a heat idex over degreeswithout an emailnot taking in consideration I have a toddler at the houseThis should be against the lawSaid it may take up to hours to restoreI think consumers should have an alternative i.ea competitorThere customer service is awful!!
February 9, RevDex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further On February 5, 2016, Dominion made telephone contact to the customers to acknowledge their outage experiencesSubsequently, on the same day, the customer’s concern was immediately forwarded to Dominion’s Reliability department for a 3-year outage history report As evidenced by the outage report, the customers’ outages, including the most recent outage on February 4, have been mainly tree-related, outside of our right of wayThe recent outage involved a wire down and a broken power pole, located near South Sycamore Street and approximately yards north of Ivy Lane in Petersburg Other outage occurrences were caused by vehicle accidents, lightning and equipment failure To minimize the customers’ outage experience, the Company’s action plan is to patrol the lines in their area and conduct “hot spot” tree trimming Hot spot tree trimming is tree work performed in strategic areas prior to the 3-year cycle trimming Additionally, our Reliability team will perform an infrared scan of our facilities to ensure there are no issues or damage to our infrastructure This work should be completed within the next two weeks and is expected to improve service reliability We regret the inconvenience and frustration the outages have caused the customers While it is never our desire that our customers be without electric service, even our best efforts cannot guarantee the flow of uninterrupted electricity Dominion Virginia Power constantly monitors and evaluates the performance of its facilities to provide its customers with safe, reliable service they depend on every day Again, thank you for allowing us the opportunity to address the customers’ concern If Customer Relations and Policy may be of further assistance to you or the customer, please call us at 1-800-938- Sincerely, Greg [redacted] Dominion Virginia Power Customer Relations & Policy
August 17, Revdex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further Based on a thorough review of our records, we have determined the customer requested service turn-off on August 8, Dominion inadvertently billed the customer through August 11, and we apologize for this error and for any inconvenience and frustration we may have causedDominion has spoken to the customer and the appropriate billing adjustment has been made The customer appears to be satisfied with the Company’s resolution Again, thank you for allowing us the opportunity to address the customer’s concern If Customer Relations and Policy may be of further assistance to you or the customer, please call us at [redacted] Sincerely, Greg W [redacted]
Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary While it is never our desire to interrupt electric service to our customers, we use various channels to communicate pending credit action A review of the customer’s account revealed a notice was displayed atop the electronic bill generated on 10/22/ On the same day we mailed a separate notice to the mailing address on file Additionally, two courtesy calls were made using the phone number listed on the account on 10/and 11/04; on each occurrence a person answered To protect our customer’s privacy we furnished copies to the customer via email to review The payment receipt information was reported after business hours on 11/06; therefore, the service was restored the next day In the absence of negligence on the part of Dominion, no billing adjustments are warranted Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, please call us at [redacted] Sincerely, [redacted] Dominion Customer Relations
Better Business Bureau, Thank you for bringing this customer’s payment concerns to our attentionWe appreciate the opportunity to research and respond as necessary Our records indicate the electric service was restored on July 16, We reviewed our customer’s previous electric service account located in Newport News, Virginia and the payment in question cannot be located without further investigationThe customer may furnish a copy of the payment receipt or proof the payment has cleared from their banking institution The customer may fax or mail the payment information to: [redacted] [redacted] At this time, our investigation has failed to disclose any payment posting errors Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, please call us at [redacted] Sincerely, [redacted]
The consumer called the Revdex.com and stated that the complaint has been resolved Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
I have used Dominion Power for the past years, only because there are no other optionsI have had issues to date with themFirst was in my appartment in Virginia Beach VAUpon moving out, I payed my final bill with them leaving a balance of $Later down the road it was brought to my attention that Dominion turned my account over to a collection agency and showed negatively on my credit reportAlthough the balance showed as on my credit report, it still caused minor issues when I bought a house Another issue is a constant issue with them in regards to billingWe receive a bill each month for an exact amount dueWe pay that exact amount due but the next month states a different amountFor example, this month we owe When we receive our next month's bill it will state the previous balance of a few dollars more or lessThus creating either a credit or a debt with the companyThis may be "normal", but I believe there has to be a better way to do this The most recent problem (because I am certain this will not be the last) occured todayWe pay our bill via the phone service, which is very convenient for my wife and IBut as we tried to pay our bill today we were told that they never received our previous paymentWe spoke to two different representatives from Dominion to dispute thisBoth stated they never received a paymentOur bank statement showed otherwiseWe were finally transferred a third timeAfter waiting on hold for exactly minutes, a compotent potentially employee was able to help usBut there was no intervention requiredOur bill was paid and it showed in their system the whole timeWe wasted an hour of our lives for absolutely no reason Dominion Power has terrible customer supportI cannot say that I have had any issues with their actual power service, outside of natural disasters and suchBut I can honestly say that if there was another option for power, Dominion Power would not have my business
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
The account deposit was assessed for this customer in Jan 2016. The deposit on the account was split over Jan, Feb, and Mar of 2016. The account balance was transferred to the new address when customer started her current account on 3/31/16. Customer is currently... on a "Short Term" payment plan. Amount on short term extension is due by 5:00 PM on 7/14/16. A better option for this customer may be to cancel the existing plan, and start a long term plan for 6 months. Down payment on the extended plan is less than the payment needed on the current extension. After the down payment is received, the account balance can then be extended over 6 months. the down payment on a long term plan would be due by 5:00 PM on 7/14/16. Customer may contact our help line at 1 [redacted] and request to cancel existing short term extension and start a 6 month long plan. The agent will be able to explain the details, down payment, and amount to be paid with the current bill over the next 6 months.
Revdex.com: I will close this complaint as Dominion power has provided written verification that they would apply credit towards my new account(see [redacted] )This is an acceptable solution Thanks a lot for your help Revdex.comIt turned out you'd come in handy every single time Regards, [redacted] ***