I am a Military Wife and setting up the house hold usally falls on meSo when setting up account they did not believe that I was military familySaid I had to wait till my husband came back to add him to account and then they would wave the depositSo when we called in when he came home they said that there is nothing we could do since I am not the military memberI usally dont get upset I just do not like being lied tooWe move every years so its hard for us too keep setting up and have to figure out that certain companies are not military supportive
Revdex.com,
"Calibri","sans-serif""> Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary Dominion regrets that this customer’s account was closed in errorWe apologize for any inconvenience this may causeAs requested, additional “flags” have been placed on this account in an attempt to prevent this from happening again Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, feel free to call *** Sincerely, Daniel G*** Dominion Virginia Power
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed
I don't have any additional information at this time all I have are the documents that I sent inI feel like dominion should have the account records If they made the decision that my account was reported to collection in error then the amount shown taken from my deposit should be refunded to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***Additionally, my family and my neighbors are ready and willing to go to the media and justice system should this company fail to adhere to its promises, policies and plans of improvement.
Regards,
*** ***
Revdex.com,
Thank you for bringing our customer's concern to our attention. We have spoken to her at length about the issues she raised. We advised her that Customer Relations has contacted all stakeholders and will follow the issue until
resolution.
Our customer was very receptive and, we believe, is satisfied that her concerns have been heard and will be addressed to mutual satisfaction
Please contact Customer Relations at *** if you have further questions
Sincerely,
*** ***
Dominion Customer Relations
Revdex.com,Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary.We understand the frustration our customers experience when power is interruptedWe sincerely regret the inconvenience this
outage caused you and the difficulty you encountered when attempting to reach DominionTo report outages please contact Dominion by calling ***You can also report power outages online at *** by clicking on the “Report and Check Outages” tab.Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to call ***Sincerely,Daniel G***
*** *** * *** ***
*** *** *** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** The Revdex.com*** ***
*** * ***
*** *** *** Dominion who is charging me $a month to cover number ofdifferent programs but, refers to services provided under the contractas they have been "favors", or they are indication of me "takingadvantage" of them.I NEVER said that they have NEVER PERFORMED under the contractBut Iam stating that the staff on the phone are not knowledgeable, at timesthey are border line rude and argue, put you on long hold and transferyou to another and another.From Dominion response I can sense that they only appreciate customerswho NEVER ask for servicesWe have paid about or above a $1000.00.According to the contractThey are suppose to FIX or REPLACE anysystem covered by the contract if it cannot be fixed.Now after the fact that they did ensure my property for electricalsystem, they are saying there is a problem there that is not covered.I personally my knowledge about electricity is enough to know that ifI plug in some appliances they will turn onTherefore it is mostUNACCEPTABLE to say to me that there is a PROBLEM that " it is notcovered"If there was ANY EXCEPTION they MUST have come and examinedmy property BEFORE they sold the coverage.If we permit greedy and unprofessional companies treat people as suchthe result would be that some ruthless entities can steal from peopleand create disorder and injustice.I am requesting that Dominion perform its duty of attending to theelectrical needs (fix or replace)I am asking that the company sendan electrician with dignity, knowledge and honesty.Last agent they sent had NO ID on himHe lied about an electrician Ihad asked for and I was told HE would comeAnd "this man" even madeoutlets that were working go out of work!!Dominion can only refuse/exempt those services, that it can show, ondocuments exchanged and signed two years ago.I thank Revdex.com for the work done on this case and also I like to know ifthere are any class action suits against DominionThank you*** ***
July 9,
Revdex.com,
face="Calibri">Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further
Dominion is working to resolve the customer’s concerns surrounding
the Smart Cooling Rewards Program and we acknowledge the customer’s request to un-enroll
from the program
Again, thank you for allowing us the opportunity to address
this customer’s concerns. If Customer
Relations may be of further assistance to you or the customer, please call us at
***
Sincerely,
*** ***
Dominion Virginia Power
Customer Relations
December 2, Revdex.com,
10pt;">Thank you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and investigate further
Dominion Customer Relations department made several attempts to reach the customer by telephone and we were not successfulWe regret the refund check complications and the frustration and inconvenience the customer experienced The inadvertent delay in the check refund was caused by internal operational issues which have been resolvedAs of December 1, 2016, a check refund, as the customer requested, was able to be completed and processedThe customer should receive the check at the preferred mailing address very soon
Again, thank you for allowing us the opportunity to address the customer’s concern. If Customer Relations and Policy may be of further assistance to you or the customer, please call us at 1-800-938-Sincerely,
Greg W***
Dominion Virginia Power
Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** * *** ***
Dear Revdex.com, Thank you for bringing this customer’s concerns to our
attentionWe appreciate the opportunity to research and respond as necessary.In my telephone contact to the customer today, March 3, 2015, we discovered a new tenant is responsible for the electric usage during the time period in question. We backdated the tuservice order for the tenant to Friday, February 6, A billing adjustment was processed and both customers will receive a corrected bill very soon. The customer is satisfied with Dominion’s resolution.
Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, feel free to call ***.Sincerely,
Ms. ** ***Dominion Customer Relations
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
However if the company does not remove my name after I prove That I did not reside there I will file additional complaintsWhen I spoke with them they refused to offer me information on what my next step in the process should be thus my initial complaint
I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com,Thank you for sharing our customer's concerns. Dominion's forester for this customer's service area contacted him to discuss his concernsThe customer requested instead to speak to a *** supervisorThe Regional *** supervisor contact the
customer todayWe have agreed to no longer use the customer's property to access the right-of-way to perform tree trimming activitiesOur records have been permanently marked to alert the local forester of this agreementAdditionally, the customer has been provided with the supervisory's direct phone number should any additional issues arise.It is our understanding the customer is satisfied with this course of action.Sincerely,
***
*** *** * ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We are not contesting that what happened was an act if nature, or an act of God We are contesting how the situation was handledIf your rep isn't trained on how to handle these types of situation, then why even ask if we had turned the breaker off? He did ask, so we took that as he was trained for thisHis response of good, would be taken by the vast majority, if not all people, as a confirmation of the correct action Otherwise we would have turned the breaker off and not be out +/- $5kOnce he confirmed not shutting the breaker off, we were concerned if we did we would be electrocuted, or make the situation worse if we attempted to turn the breaker off That is our issue, feeling we were given incorrect information by their rep, that directly resulted in the loss of our stuff That is what, and why, we feel domino is responsible for the loss of our property Their employee instructed us, and we followed what we were told Thank you for your time!
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and note that there is no discussion or offerWe do not consider the resolution to be satisfactory, but have decided to not pursue this further as it is clear that the business has no intention of engaging in a dialogue on the issue or attempting to remedy the situationAs I have informed Dominion, were the company not a monopoly we would promptly take our business elsewhereWhile we understand and agree with the business' position that the power that was used must be paid for, we argue that the additional charges connected to the company's actions of disconnecting and having to reconnect the power should not be oursHad the company been up front about the problem from the beginning, we believe the entire issue for which we are now being financially penalized could have been avoidedWe continue to firmly deny that we tampered with the meterAdditionally, due to the secretive nature in which the whole affair was handled by Dominion, we are forced to consider the possibility that the meter actually broke and that the company simply saw a chance to make money.
Given that it is clear the company has no intention of attempting to try and remedy the situation, and that I have no alternative as a consumer but to use their company, I do not wish to waste any more time or energy pursuing the matter and will consider the complaint closed.
Regards,
*** ***
June 6,
Revdex.com,
Thank you for bringing this customer’s concern to our attentionWe appreciate the opportunity to research and investigate further
Dominion made telephone contact to the customer on June 6, 2014, and discussed
the customer's concernThe Company is willing to assist the customer based on extenuating circumstancesThe customer is satisfied with the Company’s resolution
Again, thank you for allowing us the opportunity to address the customer’s concernIf Customer Relations may be of further assistance to you or the customer, please call us at ***
Sincerely,
*** ***
Dominion Virginia Power
Customer Relations
Revdex.com,
Thank you for bringing our customers' concerns to our attentionWe have reviewed the account and find that no request for new service was received prior to April 18, which was a holiday for Dominion employeesEmergency personnel are available for
electric outages 27/7, however, standard service requests are handled during regular business hours and scheduled for the next available business day
Additionally, orders are not worked on the requested date based on importance or time of receiptTechnicians organize routes by location in order to be the most productive
Please contact Customer Relations at *** if you have further questions
Sincerely,
*** ***
Dominion Customer Relations
Revdex.com,
We contacted our customer regarding her concernsOur records of
billing and payment amounts do not match the information the customer gave in this complaint so we requested she fax the billings she received for verificationThe documentation provided by the customer is not representative of the original billing statement sentAs of this time, we maintain that the statements sent to the customer are correct as well as the current amount duePlease see the breakdown of charges and payment belowThis information is available to the customer at ***
Billing and Payment Statement
Meter Read Date Bill Amount Due Date Late Payment Payment Amount Payment Date ADJTotal Amount Due
06/29/$07/26/$$$$
06/01/$06/24/$$$$
05/17/$$-$05/17/$$
05/02/$05/26/$$$$
04/12/$$-$04/12/$$
04/05/$$$$$
Totals $$-$
The customer has been advised the amount to reconnect services is $and can call Customer Relations & Policy at *** if she has further questions
Sincerely,
CB***
Customer Relations & Policy
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10374157, and find that this resolution would be satisfactory to meFor future reference, it would be a good idea to input this exact clause that was sent to me regarding a credit reference letter from a former utility company to avoid paying an unnecessary amountAlso, the stipulation explained in the response today was the fee would be assessed for customers that DO NOT have a satisfactory payment historySo, how does no payment history with the company qualify as unsatisfactory? A formal explanation would be helpful while awaiting the credit reference letters from *** *** ** *** *** *** ** *** **Please allow 5-business days for the letter since contacting these utility companies generally mean leaving a message and waiting for a return phone call that could take additional days
Regards,*** ***
I am a Military Wife and setting up the house hold usally falls on meSo when setting up account they did not believe that I was military familySaid I had to wait till my husband came back to add him to account and then they would wave the depositSo when we called in when he came home they said that there is nothing we could do since I am not the military memberI usally dont get upset I just do not like being lied tooWe move every years so its hard for us too keep setting up and have to figure out that certain companies are not military supportive
Revdex.com,
"Calibri","sans-serif""> Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary Dominion regrets that this customer’s account was closed in errorWe apologize for any inconvenience this may causeAs requested, additional “flags” have been placed on this account in an attempt to prevent this from happening again Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, feel free to call *** Sincerely, Daniel G*** Dominion Virginia Power
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed
I don't have any additional information at this time all I have are the documents that I sent inI feel like dominion should have the account records If they made the decision that my account was reported to collection in error then the amount shown taken from my deposit should be refunded to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***Additionally, my family and my neighbors are ready and willing to go to the media and justice system should this company fail to adhere to its promises, policies and plans of improvement.
Regards,
*** ***
Revdex.com,
Thank you for bringing our customer's concern to our attention. We have spoken to her at length about the issues she raised. We advised her that Customer Relations has contacted all stakeholders and will follow the issue until
resolution.
Our customer was very receptive and, we believe, is satisfied that her concerns have been heard and will be addressed to mutual satisfaction
Please contact Customer Relations at *** if you have further questions
Sincerely,
*** ***
Dominion Customer Relations
Revdex.com,Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary.We understand the frustration our customers experience when power is interruptedWe sincerely regret the inconvenience this
outage caused you and the difficulty you encountered when attempting to reach DominionTo report outages please contact Dominion by calling ***You can also report power outages online at *** by clicking on the “Report and Check Outages” tab.Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to call ***Sincerely,Daniel G***
*** *** * *** ***
*** *** *** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** The Revdex.com*** ***
*** * ***
*** *** *** Dominion who is charging me $a month to cover number ofdifferent programs but, refers to services provided under the contractas they have been "favors", or they are indication of me "takingadvantage" of them.I NEVER said that they have NEVER PERFORMED under the contractBut Iam stating that the staff on the phone are not knowledgeable, at timesthey are border line rude and argue, put you on long hold and transferyou to another and another.From Dominion response I can sense that they only appreciate customerswho NEVER ask for servicesWe have paid about or above a $1000.00.According to the contractThey are suppose to FIX or REPLACE anysystem covered by the contract if it cannot be fixed.Now after the fact that they did ensure my property for electricalsystem, they are saying there is a problem there that is not covered.I personally my knowledge about electricity is enough to know that ifI plug in some appliances they will turn onTherefore it is mostUNACCEPTABLE to say to me that there is a PROBLEM that " it is notcovered"If there was ANY EXCEPTION they MUST have come and examinedmy property BEFORE they sold the coverage.If we permit greedy and unprofessional companies treat people as suchthe result would be that some ruthless entities can steal from peopleand create disorder and injustice.I am requesting that Dominion perform its duty of attending to theelectrical needs (fix or replace)I am asking that the company sendan electrician with dignity, knowledge and honesty.Last agent they sent had NO ID on himHe lied about an electrician Ihad asked for and I was told HE would comeAnd "this man" even madeoutlets that were working go out of work!!Dominion can only refuse/exempt those services, that it can show, ondocuments exchanged and signed two years ago.I thank Revdex.com for the work done on this case and also I like to know ifthere are any class action suits against DominionThank you*** ***
July 9,
Revdex.com,
face="Calibri">Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further
Dominion is working to resolve the customer’s concerns surrounding
the Smart Cooling Rewards Program and we acknowledge the customer’s request to un-enroll
from the program
Again, thank you for allowing us the opportunity to address
this customer’s concerns. If Customer
Relations may be of further assistance to you or the customer, please call us at
***
Sincerely,
*** ***
Dominion Virginia Power
Customer Relations
December 2, Revdex.com,
10pt;">Thank you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and investigate further
Dominion Customer Relations department made several attempts to reach the customer by telephone and we were not successfulWe regret the refund check complications and the frustration and inconvenience the customer experienced The inadvertent delay in the check refund was caused by internal operational issues which have been resolvedAs of December 1, 2016, a check refund, as the customer requested, was able to be completed and processedThe customer should receive the check at the preferred mailing address very soon
Again, thank you for allowing us the opportunity to address the customer’s concern. If Customer Relations and Policy may be of further assistance to you or the customer, please call us at 1-800-938-Sincerely,
Greg W***
Dominion Virginia Power
Customer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** * *** ***
Dear Revdex.com, Thank you for bringing this customer’s concerns to our
attentionWe appreciate the opportunity to research and respond as necessary.In my telephone contact to the customer today, March 3, 2015, we discovered a new tenant is responsible for the electric usage during the time period in question. We backdated the tuservice order for the tenant to Friday, February 6, A billing adjustment was processed and both customers will receive a corrected bill very soon. The customer is satisfied with Dominion’s resolution.
Again, thank you for allowing us the opportunity to address this customer’s concernIf you have any additional questions, or if we can be of any further assistance, feel free to call ***.Sincerely,
Ms. ** ***Dominion Customer Relations
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
However if the company does not remove my name after I prove That I did not reside there I will file additional complaintsWhen I spoke with them they refused to offer me information on what my next step in the process should be thus my initial complaint
I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com,Thank you for sharing our customer's concerns. Dominion's forester for this customer's service area contacted him to discuss his concernsThe customer requested instead to speak to a *** supervisorThe Regional *** supervisor contact the
customer todayWe have agreed to no longer use the customer's property to access the right-of-way to perform tree trimming activitiesOur records have been permanently marked to alert the local forester of this agreementAdditionally, the customer has been provided with the supervisory's direct phone number should any additional issues arise.It is our understanding the customer is satisfied with this course of action.Sincerely,
***
*** *** * ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We are not contesting that what happened was an act if nature, or an act of God We are contesting how the situation was handledIf your rep isn't trained on how to handle these types of situation, then why even ask if we had turned the breaker off? He did ask, so we took that as he was trained for thisHis response of good, would be taken by the vast majority, if not all people, as a confirmation of the correct action Otherwise we would have turned the breaker off and not be out +/- $5kOnce he confirmed not shutting the breaker off, we were concerned if we did we would be electrocuted, or make the situation worse if we attempted to turn the breaker off That is our issue, feeling we were given incorrect information by their rep, that directly resulted in the loss of our stuff That is what, and why, we feel domino is responsible for the loss of our property Their employee instructed us, and we followed what we were told Thank you for your time!
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and note that there is no discussion or offerWe do not consider the resolution to be satisfactory, but have decided to not pursue this further as it is clear that the business has no intention of engaging in a dialogue on the issue or attempting to remedy the situationAs I have informed Dominion, were the company not a monopoly we would promptly take our business elsewhereWhile we understand and agree with the business' position that the power that was used must be paid for, we argue that the additional charges connected to the company's actions of disconnecting and having to reconnect the power should not be oursHad the company been up front about the problem from the beginning, we believe the entire issue for which we are now being financially penalized could have been avoidedWe continue to firmly deny that we tampered with the meterAdditionally, due to the secretive nature in which the whole affair was handled by Dominion, we are forced to consider the possibility that the meter actually broke and that the company simply saw a chance to make money.
Given that it is clear the company has no intention of attempting to try and remedy the situation, and that I have no alternative as a consumer but to use their company, I do not wish to waste any more time or energy pursuing the matter and will consider the complaint closed.
Regards,
*** ***
June 6,
Revdex.com,
Thank you for bringing this customer’s concern to our attentionWe appreciate the opportunity to research and investigate further
Dominion made telephone contact to the customer on June 6, 2014, and discussed
the customer's concernThe Company is willing to assist the customer based on extenuating circumstancesThe customer is satisfied with the Company’s resolution
Again, thank you for allowing us the opportunity to address the customer’s concernIf Customer Relations may be of further assistance to you or the customer, please call us at ***
Sincerely,
*** ***
Dominion Virginia Power
Customer Relations
We have been without electricity for daysThey promised today and have not seen anyone yetI have a 2yr old and a 10month old babyThis is ridiculous
Revdex.com,
Thank you for bringing our customers' concerns to our attentionWe have reviewed the account and find that no request for new service was received prior to April 18, which was a holiday for Dominion employeesEmergency personnel are available for
electric outages 27/7, however, standard service requests are handled during regular business hours and scheduled for the next available business day
Additionally, orders are not worked on the requested date based on importance or time of receiptTechnicians organize routes by location in order to be the most productive
Please contact Customer Relations at *** if you have further questions
Sincerely,
*** ***
Dominion Customer Relations
Revdex.com,
We contacted our customer regarding her concernsOur records of
billing and payment amounts do not match the information the customer gave in this complaint so we requested she fax the billings she received for verificationThe documentation provided by the customer is not representative of the original billing statement sentAs of this time, we maintain that the statements sent to the customer are correct as well as the current amount duePlease see the breakdown of charges and payment belowThis information is available to the customer at ***
Billing and Payment Statement
Meter Read Date Bill Amount Due Date Late Payment Payment Amount Payment Date ADJTotal Amount Due
06/29/$07/26/$$$$
06/01/$06/24/$$$$
05/17/$$-$05/17/$$
05/02/$05/26/$$$$
04/12/$$-$04/12/$$
04/05/$$$$$
Totals $$-$
The customer has been advised the amount to reconnect services is $and can call Customer Relations & Policy at *** if she has further questions
Sincerely,
CB***
Customer Relations & Policy
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10374157, and find that this resolution would be satisfactory to meFor future reference, it would be a good idea to input this exact clause that was sent to me regarding a credit reference letter from a former utility company to avoid paying an unnecessary amountAlso, the stipulation explained in the response today was the fee would be assessed for customers that DO NOT have a satisfactory payment historySo, how does no payment history with the company qualify as unsatisfactory? A formal explanation would be helpful while awaiting the credit reference letters from *** *** ** *** *** *** ** *** **Please allow 5-business days for the letter since contacting these utility companies generally mean leaving a message and waiting for a return phone call that could take additional days
Regards,*** ***