Dear Revdex.com, Thank you for bringing our customer’s concerns to our attention.
10pt;">The meter installed at this service location is equipped with an Encoder Receiver Transmitter (ERT). The ERT allows us to read our meter remotely while driving through an area in a specially-equipped van. Our records indicate we received notification from the customer about a potential issue with our metering equipment on July 29, 2016. As a result, we created a service order to inspect the meter. We discovered the dials on the meter were correctly recording the actual usage but the ERT had stopped transmitting the meter data on August 2, 2016. We completed a meter exchange order to remove to install a new meter and removed the old meter. Our representative obtained a “visual” meter dial reading of 40942 from the old meter and the ERT reading of 35951. In this instance, this is not a non-recording meter situation since the actual meter continued to correctly record actual usage, but the ERT was not relaying the meter data correctly. We were able to determine the ERT stopped transmitting data on April 21, 2016. The electric service account was re-billed for the usage from April 21, 2016 to August 19, 2016 on September 1, 2016. When an account is undercharged the Company will re-bill the customer for the usage up to 150 days in accordance with our Terms and Conditions filed with the Virginia State Corporation Commission. We regret any misunderstanding between the customer and our associates. In view of our findings, no billing or credit adjustments are warranted. Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if we can be of further assistance, please call us at [redacted] Sincerely, Ms. K. C[redacted] Dominion Customer Relations & Policy Specialist II
Revdex.com,
Thank you for bringing our customers' concern to our attention. I have taken this opportunity to review the details of the account in question.
I found no payment of $200 on the account. While the customer indicated in this communication that he...
paid through his bank, our notes indicate the customer stated the payment was made through a third party vendor. If the customer has evidence from his bank that the payment cleared with Dominion, we would be happy to research further.
We find no return mail for the bills and notice sent. Additionally, the phone number associated with the account was used to leave a voice mail message regarding pending disconnection. We feel the customer was duly notified of pending disconnection.
For these reasons, waiving the reconnection fee is not appropriate.
Further questions can be directed to Customer Relations at [redacted].
Sincerely,
[redacted]
Dominion Customer Relations
Revdex.com,
Thank you for bringing our customers' concerns to our attention. We have attempted to reach our customer at the daytime phone number listed. We would like to discuss the details of the account transactions with our customer but will respond at this time in...
brief.
Dominion offers customers the option of contributing to the EnergyShare Program by adding specific increments to their payment. Only accounts which hold a zero balance are eligible. Our customers' previous account was a zero balance after the account closed and the previous balance transferred to the new account. Our customer continued, however, to make payments to the old account number in the exact increments for EnergyShare contributions. The message below appears on customer statements:
Help a family in need through EnergyShare - add $1,2,5,10,20,25 or 35 to your payment. Overpayments in these exact amounts are automatically recognized as a contribution to EnergyShare. You may also mail a separate check for any amount payable to EnergyShare to [redacted].Per ?????our customers' request, payments totaling $[redacted] ($** increments X8) were transferred to the new account. Late charges up to the date of transfer [redacted]. The current balance on the account is due from our customer and we suggest she call to set a payment arrangement to avoid interruption of services.
Please contact Customer Relations at [redacted] if you have further questions.
[redacted]
Dominion Customer Relations
Revdex.com,Thank you for bringing this customer's concerns to our attention. We appreciate the opportunity to research and respond as necessary.Dominion has already communicated with this customer and is in the process of addressing his concerns. We have agreed to...
maintain contact to ensure resolution.Again, thank you for allowing us the opportunity to address this customer's concern. If you have any additional questions, or if we can be of any further assistance, feel free to call [redacted]Sincerely,
[redacted]
2016
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
Dominion
made telephone contact to the customer and discussed the security deposit and billing
concerns. The Company extended the customer’s
security deposit from three months to six months, making the deposit
installments lower for the customer.The
customer appeared to be satisfied with theCompany’s resolution.
Again,
thank you for allowing us the opportunity to address the customer’s
concern.If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at [redacted]
Sincerely,
Greg W[redacted]
Dominion
Virginia Power
Customer Relations & Policy
Revdex.com,
We are in communication with [redacted] and working toward a solution which will prevent interuption of electric service. We anticipate and arrangement which will be beneficialPlease contact Customer Relations at [redacted] if you have further...
Revdex.com,Inquiry was made to our third party vendor, GoodCents, who installed and removed the mentioned device. The information received indicates:[redacted] has denied the customer's claim. Based on their investigation and communication with her...
HVAC/Electrical contractor(s), [redacted] advised her that the switch has been tested and found to be functioning properly. Her contractor confirmed that the repair made was to a high voltage wire within the panel box inside her home.Her claim consists of damage to the breaker box, her refrigerator and her washing machine. As each of these is on a separate circuit and the switch was mounted to the AC unit and not the wall, it is not possible the switch installation caused her electrical issues.For this reason, Dominion supports denial of the customer's claim.Sincerely,[redacted]Customer Relations & Policy[redacted]
October 21, 2014
Revdex.com,
Thank you for bringing this customer's concern to our attention. We appreciate the opportunity to research and investigate further.
Dominion made telephone contact to the customer on October 21, 2014,...
and discussed the Budget Billing program. Based on the customer's unique situation concerning the budget and the transferred balance, the Company is willing to assist the customer with a budget continuation or a suitable payment arrangement, if required. The customer is satisfied with the Company's resolution.
Again, thank you for allowing us the opportunity to address this customer's concern. If Customer Relations may be of further assistance to you our the customer, please call us at [redacted].
Sincerely,
[redacted]
Dominion Virginia Power
Customer Relations & Policy
Revdex.com, Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary. We have reviewed the facts related to the incident at our customer’s residence. After a thorough investigation of their claim,...
it has been determined our Claims Department acted in good faith and upon authorized precedence in their decision. This occurrence was caused by lightning and is termed an “act of nature” which is beyond reasonable means of prevention on the part of the Company or its employees. In the absence of negligence, we must again, respectfully deny the claim. We trust you understand our position. Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if we can be of further assistance, please call us at*-[redacted]. Sincerely, [redacted] Dominion Customer Relations
Took 2 weeks for then to figure out they needed lease and ID to cut power on for disabled veteran. Customer service agents are [redacted]. Told power would be on 8/4/16 today is the 5th still no power!
Revdex.com,Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.We certainly understand your concerns as no one wants to pay for more electricity than they feel they have used. Therefore,...
after receiving your email dated September 21, this account was thoroughly reviewed to assure billing accuracy. When customers contact us regarding high bills, we attempt to help explain the usage. However, we are not always able to do so due to a variety of factors. Some of the key factors to consider when comparing electric bills are the number of days in the billing cycle, rates, and the average daily temperature during the time period in question. In most cases, an increase in average temperature can attribute to an increased amount of electricity used for cooling.Our investigation did not reveal any information that would indicate this account has been billed incorrectly. However, to ensure the meter serving this home is recording accurately, Dominion has scheduled an on-site meter test. Once the meter test is complete, the results will be communicated to the customer via their forwarding mailing address on file. Once complete, if any bill adjustments are warranted the Customer Relations department will communicate with the customer.Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if we can be of any further assistance, feel free to contact [redacted]Sincerely,Daniel G[redacted]Dominion Virginia Power
April 15, 2015
Revdex.com, line-break">
Thank you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and respond as necessary.
Dominion made several attempts to contact the customer by telephone and we regret we were not successful. To assist the customer, the Company would like to discuss high bill concerns and offer to test the customer’s meter on- site. The on-site meter test requires scheduling; therefore, we prefer to speak to the customer and coordinate a date and time to test the meter. If the customer would like to learn more about energy conservation, please visit our website at www.dom.com and enter “Energy Saving Tips” in the search field.
Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if Customer Relations may be of further assistance to you, please call us at [redacted].
Sincerely,
[redacted]
Customer Relations & Policy
Dominion Virginia Power
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this...
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
June 17, 2016
Revdex.com,
face="Times New Roman" size="3">
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further.
Dominion made telephone contact to the customer and
discussed her concern. The Company regrets the inconvenience and frustration
the customer experienced while attempting to handle this matter. Our investigation concluded
the customer is not responsible for the debt. Dominion has requested the
collection agency to update their records. Additionally, the Company will
ensure the customer’s excellent payment history is restored. The customer appears to be satisfied with the
Company’s resolution.
Again, thank you for allowing us the opportunity to address
this customer’s concern. If Customer
Relations may be of further assistance to you or the customer, please call us
at [redacted]
Sincerely,
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was no real offer proposed. They simply repeated the same thing they told me they were going to do in the first place when I was trying to resolve this by speaking with them on the phone and I never heard back from the company.I do not accept this offer because this is the exact same offer they proposed in the first place and nothing got resolved or answered. I have attached a picture of my energy usage which clearly shows a huge spike in my usage which is completely abnormal. I have attached photos which shows the energy usage graph, average daily usage, past bills, and the usage period in question (6/15-8/2 Meter Readings). The average usage excluding the dates in questions is 810 kWh which was around $100 a month. This is by far the most difficult and worst customer experience I have ever seen. The data usage clearly clearly show unusual usage but the company blames it on their customers. What a shame and no wonder there are so many complaints against this company.
Regards,
[redacted]
[redacted]
Thank you for bringing this customer’s payment concerns to our attention. We appreciate the opportunity to research and respond as necessary.
Our records indicate the electric service was restored on July 16, 2015. We reviewed our customer’s previous electric service account located in Newport News, Virginia and the payment in question cannot be located without further investigation. The customer may furnish a copy of the payment receipt or proof the payment has cleared from their banking institution. The customer may fax or mail the payment information to:
[redacted]
[redacted]
At this time, our investigation has failed to disclose any payment posting errors.
Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, please call us at [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find...
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
class="MsoNormal">Thank you for bringing our customers concern to our attention. We had the opportunity to discuss the utility account in detail and provided the customer with a lesser amount to address the current inquiry. Unfortunately, the customer is not able to honor the terms of the agreement at this time. A Billing and Payment Statement has been provided to the customer for her records.
A thorough investigation has been conducted and we will address any opportunities to improve on our customer experience.
Sincerely,
[redacted]
Thank you for bringing this customer’s deposit
concerns to our attention. We appreciate the opportunity to research and
respond as necessary.
As a regulated
utility, Dominion is governed by the [redacted]). In compliance with our Terms and
Conditions, on file with the SCC, we may secure accounts with deposits. Effective March 7, 2014, Dominion implemented
a uniform deposit policy. A deposit is required
for all new customers without previous satisfactory payment history with us within
the last 12 months. Our records indicate the last time the
customer had service with us was from 06/25/2012 – 08/02/2013.
A credit reference letter from another electric or gas
utility reflecting at least 12 months of service with the utility may be
submitted for our review to waive the requested deposit of $184. Once received, our Customer Credit Services
group will contact the customer via phone or email and advise the status of the
deposit waiver. Should the customer wish to send the credit reference letter, I have
provided our contact information:
[redacted]
[redacted]
Again, thank you for allowing us the
opportunity to address this customer’s concern. If you have any additional
questions, or if we can be of any further assistance, please call us at
[redacted]
Revdex.com,
Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.
This customer’s service was connected in error (early). Their account has been corrected to reflect Dominion’s error....
Dominion has been in communication with the customer advising them of the same.
Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, feel free to call [redacted]
Sincerely,
[redacted]
[redacted]
[redacted]
Dear Revdex.com, Thank you for bringing our customer’s concerns to our attention.
10pt;">The meter installed at this service location is equipped with an Encoder Receiver Transmitter (ERT). The ERT allows us to read our meter remotely while driving through an area in a specially-equipped van. Our records indicate we received notification from the customer about a potential issue with our metering equipment on July 29, 2016. As a result, we created a service order to inspect the meter. We discovered the dials on the meter were correctly recording the actual usage but the ERT had stopped transmitting the meter data on August 2, 2016. We completed a meter exchange order to remove to install a new meter and removed the old meter. Our representative obtained a “visual” meter dial reading of 40942 from the old meter and the ERT reading of 35951. In this instance, this is not a non-recording meter situation since the actual meter continued to correctly record actual usage, but the ERT was not relaying the meter data correctly. We were able to determine the ERT stopped transmitting data on April 21, 2016. The electric service account was re-billed for the usage from April 21, 2016 to August 19, 2016 on September 1, 2016. When an account is undercharged the Company will re-bill the customer for the usage up to 150 days in accordance with our Terms and Conditions filed with the Virginia State Corporation Commission. We regret any misunderstanding between the customer and our associates. In view of our findings, no billing or credit adjustments are warranted. Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if we can be of further assistance, please call us at [redacted] Sincerely, Ms. K. C[redacted] Dominion Customer Relations & Policy Specialist II
Revdex.com,
Thank you for bringing our customers' concern to our attention. I have taken this opportunity to review the details of the account in question.
I found no payment of $200 on the account. While the customer indicated in this communication that he...
paid through his bank, our notes indicate the customer stated the payment was made through a third party vendor. If the customer has evidence from his bank that the payment cleared with Dominion, we would be happy to research further.
We find no return mail for the bills and notice sent. Additionally, the phone number associated with the account was used to leave a voice mail message regarding pending disconnection. We feel the customer was duly notified of pending disconnection.
For these reasons, waiving the reconnection fee is not appropriate.
Further questions can be directed to Customer Relations at [redacted].
Sincerely,
[redacted]
Dominion Customer Relations
Revdex.com,
Thank you for bringing our customers' concerns to our attention. We have attempted to reach our customer at the daytime phone number listed. We would like to discuss the details of the account transactions with our customer but will respond at this time in...
brief.
Dominion offers customers the option of contributing to the EnergyShare Program by adding specific increments to their payment. Only accounts which hold a zero balance are eligible. Our customers' previous account was a zero balance after the account closed and the previous balance transferred to the new account. Our customer continued, however, to make payments to the old account number in the exact increments for EnergyShare contributions. The message below appears on customer statements:
Help a family in need through EnergyShare - add $1,2,5,10,20,25 or 35 to your payment. Overpayments in these exact amounts are automatically recognized as a contribution to EnergyShare. You may also mail a separate check for any amount payable to EnergyShare to [redacted].Per ?????our customers' request, payments totaling $[redacted] ($** increments X8) were transferred to the new account. Late charges up to the date of transfer [redacted]. The current balance on the account is due from our customer and we suggest she call to set a payment arrangement to avoid interruption of services.
Please contact Customer Relations at [redacted] if you have further questions.
[redacted]
Dominion Customer Relations
Revdex.com,Thank you for bringing this customer's concerns to our attention. We appreciate the opportunity to research and respond as necessary.Dominion has already communicated with this customer and is in the process of addressing his concerns. We have agreed to...
maintain contact to ensure resolution.Again, thank you for allowing us the opportunity to address this customer's concern. If you have any additional questions, or if we can be of any further assistance, feel free to call [redacted]Sincerely,
[redacted]
September,
30,...
2016
RevDex.com,
Thank
you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and
investigate further.
Dominion
made telephone contact to the customer and discussed the security deposit and billing
concerns. The Company extended the customer’s
security deposit from three months to six months, making the deposit
installments lower for the customer.The
customer appeared to be satisfied with theCompany’s resolution.
Again,
thank you for allowing us the opportunity to address the customer’s
concern.If Customer Relations and
Policy may be of further assistance to you or the customer, please call us at [redacted]
Sincerely,
Greg W[redacted]
Dominion
Virginia Power
Customer Relations & Policy
Revdex.com,
We are in communication with [redacted] and working toward a solution which will prevent interuption of electric service. We anticipate and arrangement which will be beneficialPlease contact Customer Relations at [redacted] if you have further...
questions.
Sincerely,
[redacted]
Dominion Customer Relations
Revdex.com,Inquiry was made to our third party vendor, GoodCents, who installed and removed the mentioned device. The information received indicates:[redacted] has denied the customer's claim. Based on their investigation and communication with her...
HVAC/Electrical contractor(s), [redacted] advised her that the switch has been tested and found to be functioning properly. Her contractor confirmed that the repair made was to a high voltage wire within the panel box inside her home.Her claim consists of damage to the breaker box, her refrigerator and her washing machine. As each of these is on a separate circuit and the switch was mounted to the AC unit and not the wall, it is not possible the switch installation caused her electrical issues.For this reason, Dominion supports denial of the customer's claim.Sincerely,[redacted]Customer Relations & Policy[redacted]
October 21, 2014
Revdex.com,
Thank you for bringing this customer's concern to our attention. We appreciate the opportunity to research and investigate further.
Dominion made telephone contact to the customer on October 21, 2014,...
and discussed the Budget Billing program. Based on the customer's unique situation concerning the budget and the transferred balance, the Company is willing to assist the customer with a budget continuation or a suitable payment arrangement, if required. The customer is satisfied with the Company's resolution.
Again, thank you for allowing us the opportunity to address this customer's concern. If Customer Relations may be of further assistance to you our the customer, please call us at [redacted].
Sincerely,
[redacted]
Dominion Virginia Power
Customer Relations & Policy
Revdex.com, Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary. We have reviewed the facts related to the incident at our customer’s residence. After a thorough investigation of their claim,...
it has been determined our Claims Department acted in good faith and upon authorized precedence in their decision. This occurrence was caused by lightning and is termed an “act of nature” which is beyond reasonable means of prevention on the part of the Company or its employees. In the absence of negligence, we must again, respectfully deny the claim. We trust you understand our position. Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if we can be of further assistance, please call us at*-[redacted]. Sincerely, [redacted] Dominion Customer Relations
Took 2 weeks for then to figure out they needed lease and ID to cut power on for disabled veteran. Customer service agents are [redacted]. Told power would be on 8/4/16 today is the 5th still no power!
Revdex.com,Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.We certainly understand your concerns as no one wants to pay for more electricity than they feel they have used. Therefore,...
after receiving your email dated September 21, this account was thoroughly reviewed to assure billing accuracy. When customers contact us regarding high bills, we attempt to help explain the usage. However, we are not always able to do so due to a variety of factors. Some of the key factors to consider when comparing electric bills are the number of days in the billing cycle, rates, and the average daily temperature during the time period in question. In most cases, an increase in average temperature can attribute to an increased amount of electricity used for cooling.Our investigation did not reveal any information that would indicate this account has been billed incorrectly. However, to ensure the meter serving this home is recording accurately, Dominion has scheduled an on-site meter test. Once the meter test is complete, the results will be communicated to the customer via their forwarding mailing address on file. Once complete, if any bill adjustments are warranted the Customer Relations department will communicate with the customer.Again, thank you for allowing us the opportunity to address this customer’s concerns. If you have any additional questions, or if we can be of any further assistance, feel free to contact [redacted]Sincerely,Daniel G[redacted]Dominion Virginia Power
April 15, 2015
Revdex.com, line-break">
Thank you for bringing this customer’s concern to our attention. We appreciate the opportunity to research and respond as necessary.
Dominion made several attempts to contact the customer by telephone and we regret we were not successful. To assist the customer, the Company would like to discuss high bill concerns and offer to test the customer’s meter on- site. The on-site meter test requires scheduling; therefore, we prefer to speak to the customer and coordinate a date and time to test the meter. If the customer would like to learn more about energy conservation, please visit our website at www.dom.com and enter “Energy Saving Tips” in the search field.
Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if Customer Relations may be of further assistance to you, please call us at [redacted].
Sincerely,
[redacted]
Customer Relations & Policy
Dominion Virginia Power
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this...
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
June 17, 2016
Revdex.com,
face="Times New Roman" size="3">
Thank you for bringing this customer’s concern to our
attention. We appreciate the opportunity
to research and investigate further.
Dominion made telephone contact to the customer and
discussed her concern. The Company regrets the inconvenience and frustration
the customer experienced while attempting to handle this matter. Our investigation concluded
the customer is not responsible for the debt. Dominion has requested the
collection agency to update their records. Additionally, the Company will
ensure the customer’s excellent payment history is restored. The customer appears to be satisfied with the
Company’s resolution.
Again, thank you for allowing us the opportunity to address
this customer’s concern. If Customer
Relations may be of further assistance to you or the customer, please call us
at [redacted]
Sincerely,
Greg W[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was no real offer proposed. They simply repeated the same thing they told me they were going to do in the first place when I was trying to resolve this by speaking with them on the phone and I never heard back from the company.I do not accept this offer because this is the exact same offer they proposed in the first place and nothing got resolved or answered. I have attached a picture of my energy usage which clearly shows a huge spike in my usage which is completely abnormal. I have attached photos which shows the energy usage graph, average daily usage, past bills, and the usage period in question (6/15-8/2 Meter Readings). The average usage excluding the dates in questions is 810 kWh which was around $100 a month. This is by far the most difficult and worst customer experience I have ever seen. The data usage clearly clearly show unusual usage but the company blames it on their customers. What a shame and no wonder there are so many complaints against this company.
Regards,
[redacted]
[redacted]
Better...
Business Bureau,
Thank you for bringing this customer’s payment concerns to our attention. We appreciate the opportunity to research and respond as necessary.
Our records indicate the electric service was restored on July 16, 2015. We reviewed our customer’s previous electric service account located in Newport News, Virginia and the payment in question cannot be located without further investigation. The customer may furnish a copy of the payment receipt or proof the payment has cleared from their banking institution. The customer may fax or mail the payment information to:
[redacted]
[redacted]
At this time, our investigation has failed to disclose any payment posting errors.
Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, please call us at [redacted]
Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find...
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Revdex.com Case #[redacted]
class="MsoNormal">Thank you for bringing our customers concern to our attention. We had the opportunity to discuss the utility account in detail and provided the customer with a lesser amount to address the current inquiry. Unfortunately, the customer is not able to honor the terms of the agreement at this time. A Billing and Payment Statement has been provided to the customer for her records.
A thorough investigation has been conducted and we will address any opportunities to improve on our customer experience.
Sincerely,
[redacted]
Better...
Business Bureau,
Thank you for bringing this customer’s deposit
concerns to our attention. We appreciate the opportunity to research and
respond as necessary.
As a regulated
utility, Dominion is governed by the [redacted]). In compliance with our Terms and
Conditions, on file with the SCC, we may secure accounts with deposits. Effective March 7, 2014, Dominion implemented
a uniform deposit policy. A deposit is required
for all new customers without previous satisfactory payment history with us within
the last 12 months. Our records indicate the last time the
customer had service with us was from 06/25/2012 – 08/02/2013.
A credit reference letter from another electric or gas
utility reflecting at least 12 months of service with the utility may be
submitted for our review to waive the requested deposit of $184. Once received, our Customer Credit Services
group will contact the customer via phone or email and advise the status of the
deposit waiver. Should the customer wish to send the credit reference letter, I have
provided our contact information:
[redacted]
[redacted]
Again, thank you for allowing us the
opportunity to address this customer’s concern. If you have any additional
questions, or if we can be of any further assistance, please call us at
[redacted]
Sincerely,
[redacted]
Dominion Customer
Relations & Policy
Revdex.com,
Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary.
This customer’s service was connected in error (early). Their account has been corrected to reflect Dominion’s error....
Dominion has been in communication with the customer advising them of the same.
Again, thank you for allowing us the opportunity to address this customer’s concern. If you have any additional questions, or if we can be of any further assistance, feel free to call [redacted]
Sincerely,
[redacted]
[redacted]
[redacted]