Sono Bello

I cancelled my apt for surgery 4 days not 5 days in advance. I have waited all this time for a refund and last week they said I was not getting anything back.

Hi my *** is not that good so sorry for that .. on April 27 2018 I had lipolacer done well I paid to get lipolacer on my lower abdomen upper abdomen hips wais ... so the best day I noticed that I only had one part of my body done I did call and told the nurse I went to my visit in a week I told the nurse she told me to give it time and she see me in a month I did call again to make sure they document this so the person on the phone told me everything I said was document and the so I went back in a month I told told the nurse again she told me she was a we’re and I told her can’t you write it down she told me he was and I ask I am going to have this fix she told me yes to give it time and I ask her do I have to país again cause I did spen a lot of money for this and look at the way I look she told me no will fix the problem and you won’t have to pay nothing just give it time I waited for 6 month I went to another location cause the location that I had my lipolacer done was being renovated so there the nurse check me and again I told her about my issues my the lipolacer and she check me and told me I’m sorry but don’t worries it will be fix the location is under construction but as soon as we open again I will contact you I be call seen and finally they open on May 24 I always call like ever mouth until this day they keep telling me well someone will get to you I keep tell them it be like a year and nothing my body is so disforme dont like looking to it I’m so depressed and so I’m still waithing for someone to talk to me and nothing like I said every time I call they keep telling me everything is here I have it written here but I’m still waithing for a phone call and is now a year the I had it done please help me Thank you

I went to sono Bello thinking I was going to lose a little bit of weight or maybe even inches they showed me the fat they took out of me two great big speakers of fat and I didn’t lose not one single ounce of fat or inches at all I paid thousands of dollars and gotten no results whatsoever.

In October 2018, I underwent liposuction at Sono Bello. After having two children, I was eager to get my stomach back to pre-baby status. Liposuction: upper and lower abdomen, waist and hips.The problems began first with scheduling.I was given two different start times and they were fairly early in the morning so at the last minute, I had to schedule a ride to and from the facility and this really caused issues in my own personal schedule. When I get to the facility, 2 different nurses could not start my IV and caused my upper vein to completely blow which caused pain and a terrible bruise that lastedfor weeks.Next issues with compression garment arose. I was told my the nurse to wear the compression garment until my new one arrived in the mail. The first day after surgery, I changed my dressings and noticed a visible dent below my belly button, all the way across my lower abdomen. I quickly called my surgeon who did not return my call until the following Monday (2 days LATE) I informed him of the defect. He advised to continue wearing my compression garment until I saw him the next week. Spoke w/nurse and she advised the opposite. I didnt receive the compression garment in the mail for almost 2 weeks after the surgery; also the facility 'ran out' of scar cream/was on back order for over a month and I know have permanent scarring. The manager was aware of the issues and provided 2 complimentary skin tightening procedures. I then had to purchase another $1200 worth of Venous skin tightening procedures; all of which have yielded zero results in the defect in my lower abdomen. The surgeon kept telling me to allow the full 6 months to see final results. At the 6month post-op appt, the defect is still visible and the surgeon states now I need tohave a complete tummy tuck. I am completely devastated! #1 I cannot afford another $10k and #2 I refuse to be botched any further. I have spent $8500 in total and completely depressed with how my stomach looks!

I went in for a consultation April 9,2019. I was scheduled for a pre op appointment. I called to cancel my appointment with them and was told my only option was to do the treatment with them or have to pay $1,100 cancellation fee, plus they will be keeping the $1,000 that I had put down towards the procedure. I should have the right to cancel without any fees. I did not sign any papers saying that they would keep my deposit and I would have to pay an additional $1,100 in order to cancel.

I searched and researched my options thoroughly and decided to contact sonobello for a consult. I was VERY clear on what my goal was - a flat stomach- and expressed repeatedly that I also considered a tummy tuck. I was assured repeatedly by what I can certainly say is not a clinically trained professional intake representative and a untrained plastic surgeon that based on my weight, height etc that I would for sure achieve the results I seeked with their "treatment". Low and behold, I paid over 7k for services and look worse now than when I walked in. I am more deformed, have constant abscess *** pockets in my scar line - to which I received the response of "oh yeah you will need to seek a plastic surgeon to correct the loose skin and for the *** issue , yeah we can't do anything about that. Really. It was your surgeon (if we can even call him one) that stitched me up and from that, one was not done correctly causing it to poke through my skin causing a horrible infection. Plus, I went through EXTREME swelling and bruising down my legs to my ANKLES when I had zero work in those areas only to hear, oh yeah that's not normal.

Now, I am having to look at paying (again) to have a REAL plastic surgeon help correct my now deformed appearance. I truly hope that anyone considering their services just walks away.

This is honestly a horrific service that they provide and am astonished they are still in business and will be seeking legal advice in hope to have them pay for the unservice I received. Please know that I went to this company with intent that they were prominent and certified for what they can perform.

I had a liposuction procedure June 20, 2018 and did not get the results as advertised. Fact the advertising is false. They claim to get rid of fat in as little as one day with very little downtime. Had I not been retired I would have been down for at least a week. During my six month appointment in December of 2018, I expressed to Dr P the doctor who performed the surgery, that I was not happy with my results. He told me to drop ten pounds and come back in March then he’ll see if he would go in perform a touch up. The reason I had the surgery in the first place was because I wanted to get rid of unwanted fat which is part of their advertising. I had tried everything to get rid of the fat around my waistline. They never called me in back in March for the appointment like the did for all the other appointments. During my recovery it was hard contacting someone whenever I had questions about my recovery. It was only when I complained that someone would call me back. This procedure was over $5,000 dollars. Not to mention I had to purchase new clothes because I couldn’t get into my regular clothes because of the swelling. Ever time I see that commercial I get so upset because it is false advertising. I see the pictures and get so upset. What a waste of money!

I went to sono bello for a Consultation about their advertisements about Weight loss surgery I talk with a person name S Anann I explained to her the reason why I wanted the surgery and she told me that it could be done I informed her that I was a diabetic in my A1C was 7.5 she told me that I have to get it down a little and they would have their doctors to contact my doctor Which never happen however she lie to me and told me that Jody which is their nurse has contacted my doctor my doctor stated that she had never heard of them and it would be in my records if they had called and they would not release any information about my medical records without my signature to anyone S Amann told me in order to Schedule a date they would need $1000 But when I sign the agreement plan the date was not on their And I didn't notice it until I got home When I got home and notice the date wasn't on the greement I called her back and she told me to that she was looking at the first 2 weeks in April she said they just waiting on my A1C to go down When I asked for my money back she told me that she will put it back on my card and she never did. She lied to me and I Confronted her on it she told me that the corporate office want a letter from my doctor about my A1C I receive no service from them no Surgery no consultation with the doctors she just took my money and didn't call me back I just want my $1000 back. Thank you ***.

Absolutely the worst company to deal with. Unprofessional, disorganized and that was only the clerical side to the office. Lost complete confidence that they would be able to care for patients properly. And getting a refund was extremely difficult.

It's like going to a used car lot for lipo. it's extremely high pressure! If I could give no stars I would. I went there on Friday March 22, 2019 for a consultation on lipo for one area and was pressured to having 4 areas done. When I got home I had buyers remorse it was too expensive and decided to not go through with it. I called the next day the 23rd and was told I could not cancel without still paying in full regardless if had the procedure or not because it was less than 6days to the surgery THEY picked the day knowing that I couldn't back out because of the timing. So I'm forced to have surgery I don't want! RUN DONT WALK AWAY FROM THIS PLACE!!

Good Day -

I inquired about Sono Bello over two months ago. As time passed, I decided that I did not want to go through with the process. I called and emailed on February 25th, requesting a refund of funds I had already giving the Sono Bello. The funding in question is $4000. I explained that even thought I did not have a exam date yet, that I understand that the refund policy is that I get my money back less $900.

Its March 20th and I have yet to receive any of my money back. I've called, I've emailed and all I get is the run around. People say they going to get back to me. They say they will follow up via email and nothing happens. I've been in constant contact with Mursal Z. She is the Patient Care Consultant
Sono Bello
Direct: 703.776.9550 | eFax 571.282.0980
8405 Greensboro Drive, Suite 100
McLean, VA 22102

Mursal Z told me on March 14th that she would look into this and said her colleague David handles these requests and he should have some answers. I still have yet to hear anything about my money.

At this time, I'm requesting a FULL REFUND of $4000. Again, I never had a exam scheduled and it should not take this long to receive my money back. No one is returning my calls and no one is giving me honest answers. This is not how you should run your business just because someone decides to not move forward with procedures.

In June of 2018 sonobello made me a face lift for which I paid $ 12,500.00. I am not satisfied with the result of the surgery that has been a bad dream for me. In January of 2019 the surgeon saw me for the first time after the surgery and explained him my concerns. One side of my face looks different from the other with one of my eyes smaller and swollen. The skin of my jaw looks like waves. It does not look smooth. Before the surgery it looked better. It looks as if two different surgeons had worked on my face . They showed me a picture of the one that they took me the first time. It looks like they touched it because my face looks different. I have thought about what I have seen the times I have gone to the clinic that has students in practice. They told me they were going to call me for a touch-up appointment and I'm still waiting for them to call me. It's had been two months since my last visit. I want to recover part of my money so I can go somewhere else to fix the damage they did to my face. I do not trust putting my face in their hands for any arrangement. How I regret having trusted and put my life in their hands.

I reached out to you for care with treatments starting October 21, 2017. I have been very dissatisfied with your care. I did not get the results you promissed. I had 5 visits with the last one 1/2019. The procedures were too painful. I was told the down time was 2 days but I was sore for 2 months. Dr. S

I had surgery done on 12/28/17 by Dr. Z. I was seen once a week after the procedure by a nurse. I was told that I would be seen again in March. In March 2018 I moved out of state. While living out of state I tried making an appointment with the closest office that was 4 hours away. I made 4 appointment and 3 of them where canceled or changed by the office. Making it hard to be seen being 4 hours away. The reason I wanted to be seen is because the lipo surgery that I had was horribly done leaving me disfigured and out of proportion in the areas that were done. I needed to be seen by another doctor so that the issue could be addressed and fixed. In August 2018 I came back to the town the original work was done. Because I was traveling I was set on a strict schedule. But again, the Sono Bello office canceled my appointment causing me to not be seen again. I left several emails with only one return email. I want to have the horrible work done addressed. I can't even look at myself in the mirror ! I'm disgusting to look at. I would like to have my money refunded so someone else can fix the work that was done.

I had liposuction done, it was botched. I have lumps on my neck from where the doctor stabbed me. I have contacted Sono Bello MANY times about this. They said they guarantee their results, but have ignored me for a year. I was told I was approved for a revision I would just need to wait, they would follow up within a few days. That was November of 2018, I have not heard from them. I have requested to talk to managers, corporate, and get a refund. They refuse to acknowledge that I am even a concern. I do NOT trust them to do a revision after this. I was in excruciating pain the entire procedure because the Doctor did not numb me, he and the nurse just held me down while I flailed in pain. The areas I paid for have NO improvement despite me even losing weight on top of what they did. They lied to me to take my money, they have been rude and keep avoiding me.

I had the Upper/Lower Ab and Bra roll procedures done and was absolutely amazed with all except for the Bra Roll Lipo..
I’ve noticed absolutely no difference what so ever..
Also the Nursing Staff are very cold and don’t seem to care about your questions or concerns...
Positive: 2/3 of the procedures worked
Negative:Bra roll still there and the
Nursing Staff are very cold to your needs.

Sono bello leave me in death,I got a loan to do my lipo and I haven't seen any improvement, when I went to do my follow up,I ask them why I still looking the same,my stomach was the same,they told me to watch what I eat,I'm 168lbs & 5'7ins.my Total cost was $8,550.00. they don't even deserve 1star,I would never recommended my worst enemy to them

1/28/2019
To Whom it May Concern;

I am writing to express my complete lack of confidence in your Carmel Road Facility.
After my surgery, which I have learned is the most important thing because that’s what brings in the money, All my Venus treatments were Scheduled at 10:00am. ALL.
After the first one on Jan 5th, on Jan 12th Natasha called me saying I was late and did I want to reschedule, I said, no, I’m in the parking lot as there was a wreck on 77. It takes me 1.5 hours to get there. She said OH Okay. At that moment I was 9 minutes late. By the time I got to the top floor she said have a seat then went to call her supervisor Heather. Never was it mentioned that I offered to a lesser amount of time treatment so that my visit was not a complete waste of my time, or my nurse’s time as I was already instructed that there is an allotted time for each venus.
After being beyond upset, Heather calls me with apologies that Natasha is new and she would like to offer me 2 more Venus treatments for my trouble.
Thursday 24th I get a call “confirming” my appointment for 10:30 for 1/26 and I said No, that’s not right, all my appointments are at 10 for a reason. I was instructed no that couldn’t be because someone else was in that “Spot”. Saturday I get in my car to head that way and get a call that “UM, we are behind because we have a patient in surgery and we can’t leave them unattended. So you will have to wait some…(I guess that was supposed to be okay) But 9 minutes late was not okay on my part. I then said what time am I scheduled for on 2/2? They said 11. By this point I’m furious that once again im pushed aside and they explained to me that there was someone else in that 10:00 slot. The nice girl I spoke to said she had only been there 4 days.
There is another problem. WHY is Natasha New? Why is this girl calling me new with no clue as to who is changing my appointments and why? There is something Definitely wrong and I’m writing to let you know I will NOT be back to be jerked around.
There has been no mention of seeing Dr C and apparently that’s not important, Only NEW Patients and NEW Monies. There is Not one thing changed about what “ever” he did to me because my body is still the same and I have basically trusted this company and spent a great deal of money for NOTHING>
I would Like to appeal this $5354.30 and I would like a FULL REFUND. Not to mention my time/gas and aggravation for paying for something I did NOT receive. The Venus treatments were not “THROWN” in for “FREE”, It’s all included in this scam, I’ve already done some research and am continuing to do more.
1. I expect FULL refund within 30 days
2. I WILL be contacting the Revdex.com along with *** if you do not make this right.

Cc: ***.
Cc:

I feel I was misled/LIED to about the financing involved with this company. I was told specifically when I asked that the interest was included with the total balance listed on the financial agreement that I signed. There is NO interest listed on the agreement and I was told there was NO interest. Now I have no loan but realized they opened TWO credit cards for me with interest rates of 16.9% and 14.9%!! I am an immigrant with limited english and I feel I was really pressured and misled/lied to.

Also, I have seen NO RESULTS whatsoever. I don't believe four areas of my body received attention and that is what I paid for.

I am on a limited budget and I am very careful with my money. If I was told about the interest I would NOT have signed the papers agreeing for the procedure.

Visited Sono Bello was I could be checked to see what they could do to help me with their services. this was to be a free service to see what I would have to pay. I decided to have some of their lazer surgery done. I left a 1000 dollar deposit,I was to pay the 8000.00 dollar balance the day of procedure.I should have known something was wrong with their high pressure atmosphere.I was called before I met the doctor they needed the payement before the end of week. I went the following week to meet the doctor'The doctor noted a rash I had and was cursing in the hallway because I was 10 minutes late.They were supposed to get me another doctor.Got a prescription for three pills that day.this was Tuesday morning the surgery to be Friday.I went to my doctor Wednesday to have rash checked out.and I was told not to have the surgery done till we got the rash under control which I called them to let them no, and asked for a refund It was then I was told because they did not have a weeks notice.I would lose all of my money. It was then things got heated.they over nighted documents for me to sign that said I would Forfit the 995 deposit I had paid the first day. I did not sign and I still have the sticky notes as where to sign on these documents and the lady signed the sticky tabs. They kept the 995.00 and returned the 8000.00. I want the 995.00 returned. It was not my faught they did not have a weeks notice it was their schedule and rushing the procedure.