Sono Bello

On 8/08/2017 I went to the Sono bello office I was told how the procedure would go. I was asked by Courtney W if this is what I wanted, I stated yes .I was told how much it would cost and she set up the financing, I was only able to put down $500. After you sign all the financial papers, she explained that they would have to get permission from my primary doctor. When they called the office he told them no. When they called me and said my doctor said no I ASKED FOR MY REFUND OF $500 I WAS TOLD I COULD NOT GET IT BACK I HAD ONE YEAR . IT HAS BEEN A YEAR AND HE IS STILL SAYING NO AND THEY WONT GIVE ME MY MONEY BACK. ITS FUNNY THEY ARE NOT EVEN FRIENDLY ANYMORE.

I went to Sono Bello in Feburary of this year.I signed up to have my upper and lower abs arms, back roll and hips done with lipo laser treatments . I asked if I was a good candidate even though my bmi was high they said yes (the girl in office who asked me to take off my top has no medical license or anything just a sales girl )i signed up and then the following wed had treatments done . was in pain but expected that id have some but not at the levels I did. I noticed incisions everywhere I was suppose to get done except my hips .. I went back in for my follow up and asked about that and thew burn that was on my side of my body she said I did your hip and pointed to my sides with ribs I said no you didnt and you burned me she said she couldn't have burned me I said its a laser yes you did . after even months gone by the redness of blood flow from being burned on the inside due to lack of skill. it was worsening and pain was so sever it interfiered in my everyday life , I was now put on high blood pressure meds anD PAIN PILLS AND NERVE DAMAGE PILLS AND LIDOCAINE PATCHES.. I reached out to them to resolve this there option the doctor who did my surgery Dr. M didn't even show up to my appointment that I had scheduled with her, they said it would be best to see someone else. bur shes the one with the answers as to what she had done . I left that day because they wouldn't do anything and discussed altering my medical records in a manner when I was standing outside the door .. they refused to give me my medical records that day ... I contacted sono bello and John S said he would see if I could get my money back which is what I asked for and compensation. he called me with $2,500 offer I said no way I am over 9,000 dollars in . he said he would call me back as he did and emailed me a contract letter to receive a check for $9,000 dollars. I then received a check for only $1,894.03 not following the agreement that I signed I am now due $7,105.97

Jennifer wanted me to put a deposit down to lock in a procedure if my Dr would let me have the procedure.
At $500 but she charged my credit card $2995
My Dr. said I could not have procedure done and I called and canceled on the 31st of July
and told Jennifer to refund the 2995 and I still have not seen credit as of today Aug 20th.
Have a dispute filed with Discover Card.

On 12/29/2017 one of the physicians working for this company performed Laser Assisted Body Contouring on my upper abs, lower abs and waist area. I was told that I was a good candidate for this procedure and that I will be happy with the results. However, this was not the case. From the beginning, I felt that the job was not done well. I spoke with the nurses who did one week, 3 months and 6 months post ob,and left a message for the office manager and the Dr. who performed the procedures. Dr. stated that this was the best he could do and if I wanted to see a better results, I should go to his Winston Salem Office and for another large fee he will perform a liposuction.on me. Not happy with the Dr's response, I asked for the second opinion and finally I met with the second Dr. who put the blame on me, accusing me for having a"high fat, high sugar diet".(It should be noted that I have a very healthy diet with no health issues). Once again I attempted to resolve the issue with the office manager who never bothered to meet me face to face. (contact was made over the phone after many attempt to reach her and leaving many messages).
Finally, after 8 months since the procedure was done, someone from their corporate office called me, with the promise of partial re-found of $5000.00 that I paid initially. He stated that he or another person from the corporate office will call me within 2 days to determine the amount. 10 days later, I still not received any call. I call the local office manager and after several attempts to reach her, she called back, stating that she will find out the answer and either her or someone from the corporate office will call me back the same day. Days have passed and I am still waiting.
I am very unhappy with this company who with the high pressure sales sold their services to me. The Drs have not taken responsibility for the sloppy work they have done. The office staff have been as irresponsible as the Drs.
Please help me to resolve this issue.
Thank you.

I went to sonobello on Feb 7th 2018 for a consultation for 1 area cosmetic surgery and Casi, the seller advice me to have 5 areas instead on 1. I asked if SONOBELLO was at Revdex.com and immediately Casi claimed to be at accredited business at Revdex.com; I payed 4750.00 with a credit card and we set up an appointment for the surgery. After I leaved the place, I checked Revdex.com website and SURPRISE sonobello wasn't accredited, I called them same day to cancel everything, I leaved a message. Next day I went to sonobello and I spoke with Casi about the FALSE CLAIM, she insisted sonobello was accredited business at Revdex.com but she couldn't proved so I exclaimed "this is a SCAM, you are not a nurse or a doctor, you are a seller and sonobello is not accredited business at Revdex.com I would like my full refund'' then she told me ''we have a doctor and if you like you can have the same consultation as you had with me" I agreed but I told her I would see anyway other two REAL DOCTORS and not sellers and asked her if after the consultation I decided to cancel would I received my full refund and she said ''absolutely, we can not force you to have a procedure if you don't trust us, you will have your full refund, trust me we don't want to keep your money''. After all the consultations I decided to have my procedure with a different doctor. I spoke with Cassi and she took my credit card, after a few minutes she come back and told me to wait 2 weeks for my full refund. I waited 3 weeks and call her to asked for my refund, she never again answered or call me back. I leaved several voice messages and send an e-mail. On March 12th I received a voice message from Kathy and she said ''your refund is in process because several people have to approve it''. On March 16th Julie leave a voice message to call them back, I did on March 19th and she told me they will processed a check instead of my credit card refund, I said ok. I went on vacations and call on April 19th about the check, they told me to wait.

I paid for 3 areas in full with the understanding I would be out 2 to 3 days from work. I went for pre op to meet doctor and was told I would be out a week from work. I ask for refund I was told no refund but none of paperwork I have stated no refund that's 6200 hundred dollars to say no refund.

I already wrote about the fact that Sonobello did not perform the service that I paid for in November. And that they performed work on me AFTER administering sedation medication (so I am uncertain what they did or did not do). I did not provide the following information. Following the surgery, I was asked to undergo several "Venus" treatments (I believe it was six treatments) to address someone of the knots that formed from the liposuction that no one told me about. The Venus treatment nearly burned the skinned off my body. After posting my previous complaint, I was contacted by Amanda Garcia (the new practice manager) who hounded me for weeks telling me how things have changed since she is on board, letting me know that she has made a number of employee changes, that she has an extensive background in customer care, etc. Amanda informed me that I should never have had the Venus treatments b/c they are unsafe so close to surgery. Bottom line, she called me for weeks until I finally agreed to come and speak with her because, according to her, she was going to "make this right". When I did go see her, she wasted much of my time trying to justify all of the things that I wrote about but NEVER once disputing that any of it actually happened. Finally, she said, "What exactly do we need to do to get you to take the posting down?" I said, give me my money back. Two weeks later, she had someone else call to tell me they weren't going to do it because I had the expected results. I'm not sure how they know that since no one looked at me that day.

I have struggled with posting this review for months...if I can stop just one person from going to Sono Bello, then I feel it's worth it. Please DO NOT waste your time and money, and/or risk your life by going to Sono Bello. The initial consultation was a high-pressure sales pitch peppered with emotional bullying and body-shaming as the Sales Consultant, Tara A, and Practice Manager, Sara W, grabbed various parts of my half-naked body, and drew "x" marks and giant circles all over me in permanent marker..it took weeks for the marks to wash off. To make a very long, sordid story, short and to the point, the surgeon would not move forward with the surgery due to my medical history, and requested I receive a full refund, minus the $995 deposit; $6099.40.
I have called their “Ambassador Team” numerous times, only to be told by Jason, Heather, Sue, Linda and Michelle“there is no such thing as an Ambassador Team”. I’ve been transferred to the National Support Team, only to be told by Jessica C, the South West Area Director that she is the National Support Team...further, that upon review of my pictures and listening to the recording of my consultation, she can override the physicians decision to not move forward with the surgery. Really!? It figures that upon scheduling my initial consultation and surgery with Sono Bello, I received emails from various Sono Bello employees, welcoming me and thanking me for scheduling with them. Each email said, should you have questions or concerns, please let us know, please click here, please submit here…. but once I asked for my money back, my emails were immediately “blocked”. I was blocked from Sara W, the Practice Manager, Jessica C, the South West Area Director, Tom K, the CEO, Tom B, the President, [email protected], [email protected], and [email protected]. Every email I sent to the addresses listed came back saying my email was blocked by the recipient; “Recipient address rejected: Access denied”. All of my emails to them prior to requesting a refund went through just fine.
I eventually received an email from Sara W, the Practice Manager, saying I would receive a full refund, less the $995 deposit; in two transactions; however, I still have not received $2552.
I implore you to read ALL of the reviews on the Revdex.com website as well as ***; the bad and the good. Make an informed decision. There are 112 negative reviews on ***, and there are 106 total closed complaints on the Revdex.com website. Sono Bello is Not Revdex.com Accredited. To be accredited by Revdex.com, a business must apply for accreditation and Revdex.com must determine that the business meets Revdex.com accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. Revdex.com Accredited Businesses must pay a fee for accreditation review/monitoring and for support of Revdex.com services to the public. I have only selected a star rating as the system required me to; otherwise, there would be 0 stars.
Save yourself the time, drama, and money. Sono Bello is not worth it. YOU ARE!

Sonobello -LIARS & THIEVES.....I WAS QUOTED A PRICE FOR THE PROCEDURE BY TARA HOWEVER WHEN IT WAS TIME TO SIGN THE FINANCE PAPERS, I NOTICED SOME EXTRA FEES WHICH TARA SAID SHE WOULD CREDIT THOSE AMOUNTS BACK. AFTER SEVERAL ATTEMPTS TO REACH HER TO GET IT RESOLVED, THERE WAS NO RETURN CALLS. I THEN SPOKE TO ROBIN THE SUPPOSED PRACTICE MANAGER WHO ASSURED ME SHE WOULD DEFINITELY TAKE CARE OF IT. NEEDLESS TO SAY SHE FAILED & IS NOW NOT RETURNING MY CALLS EITHER. ITS AN ADDITIONAL $59 CREDIT DUE ME BUT THEY JUST GOT PAID $5000 YET THEY REFUSE TO CREDIT MY ACCOUNT AS PROMISED. WHO DO I GO TO NEXT BECAUSE I REFUSE TO LET IT GO. Revdex.com HERE I COME! BY THE WAY, I DID NOT SIGN THE FINANCE PAPER BECAUSE IT HAD THE WRONG AMOUNT! SONOBELLO SUCK

On Mar282018 I went to sonobello for consultation for tummy procedure and was trick into making a down payment before going forward with information with no rrefrence to the refund policy.In the adds on tv there is no refrence about down payment.Since I had travelled so far from home I used my credit to make the down payment to patient Care Cordinator when I return home my kids asked if I had done any research about the procedure on the internet I saw a lot of negative and immediately try to cancelled and couldn't get through on the phone I called my bank to cancelled they try but I had already signed the credit card in there office so that was not successful.I got their office eventually on the 3/31/2018 and cancelled it was 6days before seeing the Dr which I was going to see for the first time. then I was hearing there is no refund the total was 1500.00 she allowed me to signed a lot paper not knowing if knew what I was signin she wasn't the Dr. never saying the word no refund

I was told that I would get my waist(from my bra area to my hip) and my full back done in surgery,by the advertising person(Beth).With 2 areas in their commercial ,1area would be free.In my pre-op visti,this was discussed as well.My waist(my bra area down to my hip) and my back would be done.A few minutes before surgery and after I was sedated a doctor came in that I had never seen before to mark the surgical site.He also went on to tell me that he wish the advertising people gave correct information.He told me my bra area would be a another charge.The next morning I awoke to only my back had been done.My waist nor the bra area was done.I sent and email to complain that day.The next fews day I received phone calls from Jennifer(patient Advocate) How I got what I paid for and I should be grateful that Beth gave me such a great deal.

During my initial consultation, I informed Sonobello (my counselor) that I wanted a tummy tuck because I had gastric bypass and my skin was very loose and saggy on my stomach. My counselor said I would need to first have liposuction and then they would do the tummy tuck. She said that they would give me a special deal for both. I agreed and she sold me three areas. The liposuction was very painful and it took me approximately a month to finally begin to feel better. They told me it was a 1-day recovery and I should get someone to help me for that day. I did not even wake up until 24 hours had passed and my friend had to leave because she has a young child. I was then by myself and in extreme pain. Due to the lack of remaining characters I want to let you know I have a complete timeline on my discussions with them, but the bottom line is they don't even do tummy tucks in Sacramento. The liposuction did nothing at all because it was not fat, it was skin and so I wasted over $5,000.

I have been charged $2990 for a service I never received. I was scheduled for 2 medical procedures and after waiting 2.5 hours in the waiting room I was told the provider was running late and only had time to complete one of the procedures. The Medical Practice Manager took me to her office and made a call to the patent care consultant that sold me the initial package. I requested the 2nd procedure be cancelled since the doctor was unable to complete it and the services had not been billed to my account as of yet. When I spoke with Andria D the patient care consultant, she was extremely rude yelling at me insisted I had no choice in the matter holding me hostage stating they would charge me for the 2nd procedure and I had no choice but to reschedule then she hung up on me. I was unwilling to reschedule because I had already been rescheduled on 2 previous occasions. In addition, I was already on the course of medication required prior to having the procedures. As well, I had to pay an *** from MD to VA and I had to schedule a ride home because the medication during the procedure would not allow me to drive afterwards. At the end of the day the provider completed only one of the procedures and the practice manager assured me she would cancel the 2nd procedure and handle the billing issue with the sales department. But after all Andria D went ahead and charged my bank $2990 for services never provided.

I came for a consultation to do laser lipo and the very high pressured sales person did not inform me that someone has died from the exact procedure I signed up for. I had to put a deposit down that day in the amount of $1000. I was not offered a consult with the physician until several days before the procedure. I asked multiple times if this was a safe procedure and she said yes and that they did not have any issues. The person that died was younger than I and they had injected her with too much lidocane, and other numbing solutions. I asked for my money back (several days after the consult) and they would not. They said it was a binding contract that I would lose the $1000 if I did not go through with the lipo. They did offer to put it to other procedure they use but I have no interest in this. I have filed a complaint with the Ohio Attorney General several months ago but Sonobello has not responded to the Ohio Attorney General as of today.

I want my $1000 deposit back. I would never have signed up had I knows someone died from the exact procedure.

I'm extremely displeased, dissatisfied and feeling duped with the results after investing over $4K in what I was told would be a significant transformation. My results are nonexistent and the aftercare has been horrible. I was told Sono Bello was a franchise and the service would be deplorable. I should have taken heed to that review. My body after 3 months is the same size with significant indentations that were not there previously, Everytime I shower I get even more angry because I feel duped. It's aggravating that this company takes advantage of people with a corporate approach to a very serious decision. I will never get that time or money back and I certainly don't have the results I was promised. When I complained about the lack of after care I was told my aftercare was conducted via email. After 3 almost 4 months I still do not receive the emails. I feel scammed and it has really significantly changed my life. I saved for those funds and now my savings and self esteem are gone. I wish they would have been honest upfront instead of promising the Miracilous results and not delivering.

I am so about ethical business practices. Went to Sono Bello Friday, paid $1000 down for very certain procedures I wanted done. Meet with the Dr. on Saturday who says the area's I want worked on would not work with their procedure. She wanted to do something else, but she would have my Patient Care Consultant call me on Monday. No call. I called her roughly noon and she did call me back. More confusion, she doesn't understand what the Dr. wants done. She'll call me back. Left a message for her on Monday afternoon. No call Monday or Tuesday. Called again Tuesday afternoon and she happened to answer the phone. I do not want the Dr.s recommendation, I'm spending $10,000.00 - I left them a $1,000 deposit. I still do not know what procedures they are going to do what part of my body and I do not want the "back" procedure they want to do. I don't know if this is going to cost more money, less money - so I do not want any procedure. Can you imagine the confusion when I get to the procedure room - are we lipo'ing her big toe or left ankle? This is my body we're talking about - but the real kicker - they will not refund my $1,000 deposit. Shame on Sona Bello. You could not help me so you should refund my money.

On 3/24/2018 I was scheduled to have several procedures performed. Once on the operating table and before the procedure was started by Dr. J. P, my blood pressure began to elevate. It elevated to approx. 194/90+.Dr. P said "cancel the procedure". I was advised to go back to my primary care doctor (pcp) and get another clearance for them to try the procedure a second time. My pcp doctor completed the Sonobello medical clearance form and stated "no, do not recommend the procedure". I have several documentations from the consultation office stating that I would receive a full refund of my money because I was not medically cleared for the procedure. I left $1000.00 in cash January 24, 2018 to show good faith. Sono Bello withdrew over $8000.00 from two credit cards in March. I was originally told that my refund would be processed within a week. To date, it has been longer than 20 "business days" and I am unable to get anyone to explain the delay in the refund. I have called every Sonobello office I can and I have gone on their chat line and sought assistance in this refund. I am unable to get anyone to return my call even though everyone I speak with says, "someone will call you back".

The Sonobello doctor cancelled the surgery and my primary care physician concurred that I should not have the surgery.

I am paying interest on these monies that Sono Bello has from my credit cards. I am losing interest on the $1000 cash that is sitting with them since the end of January 2018.

Please help me get my refund.

The salesperson told me it was possible to remove 10 pounds of fat from my body with the procedures we discussed. She encouraged numerous areas to achieve a great result.
The cost....10k.
I saved my money, worked out, dieted and prepared for a fantastic results.
I ended up with 1.5 pounds of fat removed for my 10k.
I’m no better off, in fact I’m lumpy looking on my arms, inner thighs and under breast area from the uneven fat removal. I complained immediately about the results (or, lack there of).
Bottom line:
They chiseled no fat off my body but did a fantastic job chiseling my hard earned money.

I had my procedure at Sono Bello on November 15, 2017, performed by Dr. Talmage R. I elected to have liposuction on my upper abdomen, lower abdomen, waist and BBR. I was charged $1,447.31 per area, $105 for Platinum Recovery Kit and $1,295 for the Surgical Fee, which totals $7,189.24, but I guess it was rounded in your favor to $7,200.00. I paid $1,000 on my credit card, and $6,200 on my Care Credit account.

During my consultation with Kathy N on October 24, 2017, she conducted my analysis and based on my height, weight and measurements, and determined that the surgeon will most likely have to perform 2 procedures in order to maximize my results. When I signed my agreement, I wrote in the agreement that there would be a 2nd date so that there would be no denying that she indicated that I would have 2 procedures.

When I went in for the consultation, there was another senior surgeon present who consulted with Dr. R and I distinctly remember him advising Dr. R to make an incision near my scapula on each side. The senior surgeon told me that they should be able to remove all of the desired fat in one procedure. I reluctantly agreed to move forward.

On the day of my procedure, I was coming from the washroom with the nurse and at that time, she asked Dr. R what medication he wanted administered. He looked a little surprised and told her that whatever they usually give patients. That stuck in my mind because it was a little alarming that the surgeon did not know what medications I should take in order to undergo the procedure. My hair comes to the middle of my back, so I had to ask for a cover for my hair. Once we went into the procedure room, she told me that it was too late and that I had to move my hair out of the way during the procedure.

Once Dr. R started the procedure, I experienced on a little discomfort. During the procedure, I watched and was a little concerned because I thought I would see more yellow fat instead of red fluid. Throughout the procedure, the doctor made some requests to the nurse, who had to continue to ask him to repeat himself. Near the end, the nurse finally told him that she was a little hard of hearing. She then started disconnecting devices and he told her to stop because he wasn’t finished with them. It was a little stressful that he had to continuously ask her to perform certain tasks.

Once finished, she put on a garment that was baggy and too big and got me ready to leave.

Upon my one-week post-op appointment, I had not lost any weight and noticed absolutely no difference. I voiced my concern and a manager, Angela, came into the room and told me that it was normal to have weight gain because of all of the fluids that were injected. I was concerned that there was a large collection of fluid in my lower abdomen and asked if I should get post-op massages. She told me that my body would absorb the fluid and the massages would cause more bruising and is not recommended. I followed all of the orders and suggestions to the letter. I then ordered a garment, and when I received it, it was different from what I ordered, but I could live with it. Within the first week, my nail punctured a hole in the garment.

At my 3-month post-op visit, there was absolutely no change from prior to the surgery. I looked exactly the same. When I met with the nurse, she became impatient with me because I voiced my dissatisfaction with my results and wanted to speak to management. The nurse became very rude and dismissive, which annoyed me even further. I then met with someone that presented herself to be a patient advocate. She told me that I had to wait for my 6 month appointment, but looked at my before and after photos and agreed that there was little if any improvement.

All along the way, I had been suffering from depression because I had decided to come to Sono Bello instead of going to Miami for my procedure. All of my friends that had gone to Miami had amazing results and I was left to have to look at a body that looked exactly the same day after day. I am having to pay back over $7,200 in addition to the interest payments.

I called and left a message for Angela on o4/14 and requested that she call me back. I received a message from her on 04/18. When we finally connected on 04/23, and we discussed my options, she offered to move me to a different surgeon because a refund was not an option. After discussing further, I stated that I would like to have my complaint escalated to a manager. She told me that her Regional Manager would call me by the end of the week.

I never received that call, or any other call from Sono Bello.

I am livid and beyond words. I have been taken advantage of and at a minimum, most of the charges should be reversed. My back was not touched. I have hired a personal tr***r in hopes that I could work a little harder to see some results. I cry in private almost daily, having to hide my depression from my 14-year-old daughter.

I will send my pictures and story to any and everyone in hopes that Sono Bello is not able to take advantage of anyone else. This is disgraceful, unacceptable and if they had any morals, they would stand by their work, you will look at the photos and agree that I deserve a refund so that I can move on to other options. I do not want to go through this procedure again to realize the same unsuccessful results. I am having panic attacks just thinking about it. My heart is heavy because of Sono Bello and Dr. R.

On May 19, 2018, I had my 6 month post-op appointment. I lost 4 lbs by continuing to exercise and eliminate meat and sugar. Angela assured me that you would escalate my complaint and relay that the only resolution that I would accept is a refund. If the first surgery was performed with absolutely NO results and change in my body, I DO NOT want to ever be touched by anyone associated with Sono Bello.

I have given my recovery the entire 6 months to get a resolution and nothing has happened. I have already contacted the American Society of Plastic Surgeons. This weekend I will be filing complaints with the IDFPR, Illinois Attorney General, Revdex.com and all associated Boards of Review and advocacy groups.

They don’t have the common courtesy to respond to my repeated phone calls and email messages. I am being ignored, and that is no way to treat a human being, much less a patient. Sono Bello needs to take responsibility for this.

2 years ago I paid Sono Bello over $5,000. For Lipo treatment and Venus treatments of 3 areas. Knee, outer thigh and inner thigh. I was told the procedure would take a year to notice results. I’m 5’7” and weighed 140lb the day of surgery. I did all Venus treatments regularly and wore the garment every day for 4 months. I never lost one pound. I had 3 larger holes on each leg that I was told would go away in year. The holes are so deformed that I have not worn shorts since the day I left nor a swimsuit. My body is ten times worse condition now than it was before surgery. I’ve grown very depressed and saved a long time for a procedure I thought would help build my confidence not make me worse. I left messages with the nurses but never got call from dr nor did the company offer to fix my deformed legs.