Sono Bello Reviews (%countItem)
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Sono Bello Rating
Address: 1200 112th Ave Northeast, Bellevue, Washington, United States, 98004-3817
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The staff was supper sweet! My doctor was super sweet! Results, super disappointing! I live in Atlanta, I wish I had done more research! For the money I spent there, I could have fould a place that would have done a better job! My advice, research your doctors work!!!!
After a consistent soft pressure and emotional to body image I purchase services. I called to cancel the service, and I was informed that there is $959 non refundable deposit which was covered by fingers when signature was obtained. In addition another soft pressure to reschedule and that all will be okay and I would have the option of cancelling if I still was inclined.
I called again to cancel, and found out the person who sold me the services is no longer an employee. Then was once again received soft contingent pressure to retain the services and have other financial payment options which I declined and requested full refund over and over again. I was told there is a request form to sign, which I never received. Once again I called, and again was hard push to retain the services, and I once again requested full refund. This time the person finally agrees to send me the refund request. A week later and no form, another call, and finally the form is send via email. The form is completely filled out with my Personal Information, Credit Card information, and Health information send via UNSECURED EMAIL.
I personally took the form to the office, and informed SARA W, the sender of the email that was a violation and the email was send UNSECURELY. I received a call on May 17,2018 that only 50% will be refunded. I informed SARA W that was unacceptable and full refund is due as the company NOT ONLY PRESSURE SALE THE SERVICES, THEY HAVE VIOLATED SEVERAL PRIVACY LAWS BY EXPOSING MY PEERSONAL DATA TO PIBLIC EMAIL SERVICES SUBJECT TO DATA BREACH. THE CONSEQUENCES ARE AS OF YET UNKNOWN.
THEREBY, I REQUEST A FULL REFUND PLUS INTEREST PAID TO CREDIT CARD DUE TO DELAYS OF REFUND AND MISLEADING THE REFUND PROCESS.
Hello,
Sono Bello has refunded 50% and their system shows that they did a credit transaction on May 18, 2018 for another $3750. Therefore creating an illusion that the refund was completed when I contact the Scottsdale office.
However, nothing has shown on my credit card since May 17, 2018. I have touched base with my credit company and they show no other transaction from Sono Bello except the May 17, 2018.
Therefore, the complaint shall remain.
Thank you
***, MISM, MCSE, ITILfv3
Thank you for sharing your concerns. All our patients sign a document with bold and highlighted text that explains our financial policies and cancellation fees. As a customer service gesture we have refunded the monies paid.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Buyer beware --- I spoke to the client coordinator regarding my financial situation. I indicated to her that for some reason there was a extreme delay in my income tax return due to me having Obama Care Insurance. That is another issue, but she seemed to understand. I told her that I am very hesitant to give someone my credit card information ahead of time before I actually have funds in my account, but she assured me that someone would contact me before charging my card. Of course, that never happened. No one contacted me and my card was charged $500 dollars. Long story short- Sono Bello said that they would email me out the form so that I could get my funds back that was 4 weeks ago. My credit card was through *** Credit union they refunded my funds to me then out of the blue with no warning reversed out the refund saying that I needed to settle this with Sono Bello. I'm curious if this is a reputable company? If, you charge everyone who come into your office whether they get the procedure done or not and never refund their money...this company is making a fortune. Is it a reputable company or a scam? Right now I feel as though it is a scam and I've been took for $500 dollars for just walking through the door.
Had liposuction procedure done was told procedure would give me a flat abdomen lost only a little amount of waist line. Was lied to and then hit up for 3000.00 dollars more to remove more fat from abdomen when all fat should have been removed as promised the first time. I also found out I wasn't the first customer sonobello has run this scam onProduct_Or_Service: Lipo for flat waist line
We are sorry to hear that this patient is not happy with her results. She purchased and received surgery with a board certified plastic surgeon and during her consultation with the surgeon, reviewed risks, benefits, and expectations. Although we are sorry that we did not meet her expectations, our photographic records indicate that she had a significant result. We are happy to discuss other options for body contouring for this patient but the service she purchased was delivered appropriately as purchased.
I went into contract with Sono Bello two years ago for a face lift procedure. At the time of the contract it was agreed that I had to have my A1C below 8.0. That took some time but I thankfully was able to get my number below that threshold. The next step was to meet the new "Doctor" The day of the appointment I was very nervous and over medicated so my numbers were very low. This has never happened before. The "Doctor" came up with a number of steps he wanted me to follow before he said he would do the face lift and reschedule the procedure. Remember now I have been waiting for two years for this procedure. They set up and cancelled the appointment three different times. So finally the day of the appointment the "Doctor" said he was not going to go through with the procedure. "Saying that he did not fell I would be a good candidate. I did everything this man wanted and them some. My two doctors wrote letters on my behalf., my numbers were great according to my doctors. As far as I am concern this was a bunch of BS
We’re sorry to hear ***s experience was not optimal. It is our understanding the patient was informed on 04/13/18 and 04/17/18 that we would be issuing a full refund in the form of a check. The refund was initiated on 04/13/18 and is set to be mailed on 04/20/18 to the patients home address.
That is outrageous for a number of reason. I do not know why they could not have sent me a refund when that so called Doctor lied to me and said he was not going to due the procedure I spoke to my primary doctor and she still does not know why he pulled this crap. Sono Bello should have expedited the refund. This delay was crap. I want my complaint to be on the record as to how they operate I still would like a phone call from a senior manager from Corporate. I have a number of issue I would like to share with them.
***
***
cc:
We are sorry for your frustration. All money paid to Sono Bello has been refunded. We value the opinions of our surgeons and their experience. We can appreciate that another doctor may have cleared you for a procedure however only the operative surgeon can make the call as to whether or not they feel it is safe to proceed with surgery.
Sona Bello still owes me monies above and beyond my refund. I occurred additional costs that I believe they owe me in the sum of 1000.00. If they do not cut me a check for said amount I want my complaint to stand.
Complaint: ***
I am rejecting this response because:
Sincerely
Unethical. Beware. I was so excited to schedule my consultation but was very disappointed in the outcome. I visited the Sonobello (bellaire, tx location) last month. I thought I would consult with a doctor, but I was checked out by a sales lady Jessica D. She spoke to me like she had medical experience and even asked me to undress so she could view the areas. She lied and told me my BMI was one specific number and it was incorrect. I paid for half the procedure cost upfront, and was told I could pay the other half 2 weeks prior to the procedure. After leaving the office and speaking with my husband I decided to meet with my PCP to ensure this was safe and that I would be ok doing it with only local anesthesia. I I met with my primary care physican and she advised me not to have the procedure because I would be a high risk candidate with my bmi being so high (which was a total different number than what Jessica gave me). I called to cancel the service and was told I needed to come in to cancel, which would mean me leaving work to simply cancel an appointment. Jessica attitude completely changed, she was rude and showed no compassion. I was also told I would not be refunded all of my money. I find this unethical and dishonest to say the least. I found out after the fact that Jessica is a salesperson. She is not a doctor and not licensed to give consultantions or ok a person for treatment. I will report them to the Revdex.com and I've already filed a police report as well. I will also report this to the medical board if this issue is not resolved. My advice is to not go unless you meet with the actual doctor. Do not pay them until you are 100% sure. They made an unauthorized copy of my credit card and I didn't know until they charged my card a second time without my consent. I would also advise you send a little more money and go to a board certified surgeon who provides service in the hospital and not in a clinic setting.
We have issued a full refund to this gentlemen. We take our patients health and safety seriously. While another doctor may claim that it is safe for a procedure we ultimately rely on our experienced physicians to make the best possible decision of when it is safe to proceed.
Complaint: ***
I am rejecting this response because: I have not received a full refund. No empathy and of course no mention of wrongdoing. Jessica D is not a doctor, nor licensed professional healthcare provider. She misled me with the information she gave me to make a sale. My primary care physician is licensed and genuinely cares about my wellbeing. I’m requesting a full refund and once it’s received I’ll close this complaint with the Revdex.com.
Sincerely,
Mrs.
A refund in full was processed for you even though the financial agreement you signed that states $995 is non refundable to reserve a surgical date. We are sorry we were unable to meet your expectations
Complaint: ***
I am rejecting this response because:I received a phone call from Michael (SonoBello), on April 20th stating I would receive a full refund via a check and I have not received it. This complaint will remain open until the issue is actually resolved. Thank you.
Sincerely
SONO BELLO. .I am very displeased and angry with Sono Bello The surgeon they chose to perform Laser Liposuction on my abdomen, waist line lower abdomen and back bulge was rude, unprofessional, controlling, verbally abusive and the list goes on and on. I was told by the Practice Manager they also have "a crazy doctor" working at the Brookfield, Wisconsin location. Sono Bello is quick to take your money and nonresponsive to making things right for what I endured at the hands of an abusive surgeon.
I'm 2 weeks post op and the negative reviews are nothing I've experienced at Sono Bello. Every person I have come into contact with at this facility has been knowledgeable and professional on every level. The doctor couldn't have been more informative and answered every question I had. The nurses are well training and amazing at what they do or put up with when it comes to their patients. I'm still healing but I can see how beautiful my upper/lower abs and back will be once the swelling goes down. They are thorough and have gone above all expectations. Especially after reading negative reviews. Some of the negative reviews aren't even about the surgery and outcomes, they're whining about not getting enough attention when they first walked in for a consultation. I would definitely recommend Sono Bello to anyone looking to contour their body.
On November 15th, 2017 I went in to Sono Bello for an upper and lower eyelid lift. It is now January and I have a huge lump in the corner of my right eye and a scar that has such uneven skin that it literally has a shelf of skin sticking out. Make up makes it look worse. The scar on the other eye is at least flat but it looks like they drew it with an etch-a-sketch. I have called to Sono Bello office, they just smile and tell me to wait 6 months, as if time will suddenly make the skin go flat again and the scar go away (not likely) I tried to contact the main office in Seattle, they won't even call me back. There is no interest in my problem at all, now that they have my nearly 5K. During the surgery the doctor was flippant and acted like they were doing me a favor, I was leaving the surgical suite and she was sitting in the hall texting. I guess I just inconvenienced her day. When I left I had blood running down my face, they did not even try to clean me up. It was like I went to a foreign country or something. My first visit was high pressure sales. I can only compare it to a time share presentation. AVOID these quacks and hacks! They deserve NO stars!!
I had my stomach done in April of 2015 and going to Sono Bello is probably one of the worse decisions I've ever made. My stomach has fat pockets forming in areas and it is uneven/lumpy in appearance. I work out 3-4 times a week and still cannot get rid of the fat pockets thats developed only after I've had my sono bello procedure done. It's not worth the money or time, I paid over $5,225 only to be unhappy with my results. Buyer Beware!
I explained to Veronica what I wanted (work on bat wings under arms) and she told me what procedure to buy. I had to pay everything upfront $2500 and the contract I had to sign said no refunds. What is one going to do? I had to sign it of my wish for slender arms would not be realized.. After having half of my procedure done I noted that nothing had changed. All my fat was still there. So I spoke with the manager who told me that I would never get rid of even half of the fat under my arms. I was shocked. Then why did Veronica not tell me this. The manager said Veronica would call me that day to discuss everything. I didn't hear from her. I waited to hear from someone for 3 days but ended up having to call Sono Bello. It appears Sono Bello didn't care about unhappy customers. Why should they? They already had my money and a contract I signed that said "NO REFUNDS". When I finally got to speak with Veronica she all but called me a liar and said she didn't know I wanted the fat reduced on my arms!!!! Again, I was shocked. She told me to finish the program and then go to a gym and lift weights, She never told me at the beginning of all this that my procedure entailed paying more money at a gym because Sono Bello's procedure wouldn't work. BEWARE FOLKS!! Some of their procedures work. BUT SOME DON'T. And beware of Veronica. She talks fast and furious. Double check you have got the procedure you need for your purposes. Because she pulled the wool over my eyes
Dawn S was fantastic! She answered all of our questions and I never felt pressured to get the procedure. Dawn was able to get my surgery scheduled very quickly due to a tight timeline I was working with. I truly felt that she was there to make me comfortable with whatever decision I made.
I had this procedure done at the Edina Sono Bello office. I spent quite a bit of money for no results! It's interesting that I was told they can only remove 10 pounds at a time, but the ads show dramatic results. False advertising? I was going to opt out once I had booked my appointment, but didn't. I sincerely regret that now.