Sono Bello

I went in for my consult & of course was told eveything I wanted to hear, I was a perfect candidate for the procedure, I was talked into 5 areas (Abs, Waist, Inner Thigh, Outer Thigh & knees. I put down my $1000 Deposit & financed the rest of the $ $9,152.83 on my Care Credit card. I went in & had my procedure & was told that the Dr. got it all done, come to find out she had not finished so I had to do it all over again with the outer thighs. After going thru one of the most excruciatingly painful experiences, not once but twice, & then going in for the Venus treatments, also very very painful, I went in for my 3 month check, and there were absolutely NO results, they looked at the pictures and measured me and checked my chart to see what I started at, there was NO results, I was left in my room for over 15 minutes they finally sent in the Practice Manager (Mia R), we spoke & I told her I would give the whole 6 months & see where I am at, at my next appointment. The Practice manager kept telling me that "They would make it right", even after I made it VERY clear that I would NOT do any of it again, she even wrote this in my chart. As I was leaving, I asked the practice manager how they would make it right if I would not do any of it again, she said "Don't worry, we will make it right". I did everything I was told to do & I was praying at my 6 month that things would be very different, they were not, all I got from Sonobello was 12 scars and a divot in my right outer thigh. The doctor and the practice manager came in after my pictures were taken and I guess they reviewed them at length, because once again I was left in the room for a good 15-20 minutes. I was told that the only things they could do for me was "More Venus Treatments or a Fat Transfer". The fact that it is written in my chart that I was not doing any of this again, & being told not to worry they would still make it right, nothing was done, only the offer listed above. I am so disappointed!

I had a procedure done on 3-1-2018. The surgeon was Dr. Robert S. He injured me during the procedure causing a 6-8 inch permanent indentation in my right leg, leaving me looking deformed. I look far worse as a result of his carelessness. I have endured physical as well as psychological pain and suffering and both the surgeon and the practice seem to have little regard for what they have caused me. After seeking consultation from other surgeons it has been made clear that as a result of Sono Bello's actions my leg will never appear normal again. I am deeply disturbed by this along with the fact that the company is completely blowing off my concerns and my request for a refund. It has been almost 9 months and things have not been resolved or tended to in any way. I have photos to illustrate the severity of my injuries if necessary.

Greetings,

I was strongly encouraged to put down a large down payment of ($900) on a in-house procedure (tummy tuck minimum) on 10/25/18. I met with a consultant Ms. A at the Silver Spring location. Ms. A schedule me with a Dr. M at the Tyson's Corner location for pre-op instructions on 11/1/18. When I met with Dr. M he re-stated that what I wanted the tummy tuck minimum, but this procedure would not be good for me, that what I need is a tummy tuck maximum and that I would be pleased after the procedure. He stated very sternly that I need a tummy tuck maximum performed by a board certified Plastic surgeon and to be done in a hospital. He stated several times that he does not do this type of work and he could not perform this service at the Tyson's Corner location where the procedure was to be held.

I called Ms. A at the Sono Bello Silver Spring to get my refund on 11/2/18. Instead she encouraged me to speak to the veteran Dr. M and that it would be very difficult to get a refund. She went onto say that the notes from Dr. M states that he could perform the surgery but I stated "no". Ms. A scheduled a visit with Dr. M the following week, however on 11/7/18. I called again on 11/5/18 requesting a refund I stated that I do not want to meet with Dr. M. Ms. A stated that it may be very hard to get a refund and that I may not even get half back, she stated that it would be very difficult as the contract states that after 7 days of making the down-payment the buyer loses half (but my meeting with Dr. M was not scheduled before the 7 days, it was scheduled at the 7 day mark!), and after 14 days that I would lose the entire deposit, she went on to say that I need to come in person, back to the office on November 5, 2018 and fill out some forms to get my refund, I called 11/7/18 regarding the status and Ms. A assistant says to it will take 7 to 10 business days to get word back.

they canceled the appointment on scheduled day due to equipment failure. lost confidence and concerned about my personal welfare. Asked to have the deposit refunded. no response.

Sono Bello did Liposuction on me in I believe May of 2018. I was pressured and not given time to think about the decision to go through with it or not. I was told if I cancelled even the same day I would be charged $1,000 fee for cancelling. So I did not wanna cancel due to me being charged that amount. I went through with the procedure and ended up gaining weight instead of losing like they said I would. They are very pushy and consistent with people getting this procedure. The after results are nothing I was promised they would be after 6 months. I now have to pay over $6,000 for what I thought would be a life changing procedure.

I was charged an additional 1000 for my bra roll to be Liposuction
But It was not done. I have been complaining to them since the day of my procedure in Nov 2017 I have been getting the run around since. The office Manage Amanda G has told me she was going to make things right and get me a refund since I do not want to go through the procedure again. She has been telling me this since May 2018. I have met with her 3 times. The final time she made me meet with a Doctor who belittled me and made my self esteem even lower. This was in Aug. 2018. I requested my Medical records at this appointment ment. Amanda had me sign some papers. She said the will be maild to me. It is now Nov. 2018. I have yet to receive them. I have been calling every Monday and Friday trying to reach Amanda. Most of the time once they get my name they will put me on hold for 30 min then they will hang up on me. 2 of the times they took a message assured me Amanda will call me back but She never do. One time I was told they have no record of me requesting my medical records. I cry every time I look into the mirror. Its depressing and very stressful trying to get this company to do the right thing.

I went at Sono Bello Atlanta GA on Sept 06, 2018.
My first impression with Vanessa was great, even she was not a doctor.
But Vanessa forced me to buy completely $1700 the 8 Venus treatments.
I told her I cannot afford right now.
So, she told me ok and told me: "Ok give me $500".
I told her again I cannot. I can give you $100 and I contact the front desk for an appointment next month.
I accepted to try the Venus system to get back my abs.
It was not big deal (I am 5.5 for 139 lbs... for a man!)

But since October to get an appointment, impossible.
Impossible to talk with Vanessa.
The front desk, Fivy same thing.
I called but the phone # they gave me it is from Washington Dispatch!!
So, I asked to refund me. Now, NOBODY!

Now it is Nov 06, 2018 and I still waiting for my $100 refund.

VERY BAD COMPANY. DO NOT GO. TRAP
I DON T UNDERSTAND WITH A LOT OF COMPLAINS AND BAD REVIEWS THE Revdex.com GAVE THEM A+
NOT MAKE SENSE

IN FEBRUARY I WENT IN FOR CONSULTATION WITH LILIANA A, SHE EXPLAINED WHAT WAS THE PROCEDURE, THE COSTS, THE OUTCOME AND THE EXPECTATIONS. MY HUSBAND AND I WERE ASSURED OF THE EXPECTATIONS AND OUTCOME BY BOTH LILLIANA AND DR. B. I HAD A FEW PROCEDURES DONE AT TWO DIFFERENT DATES. 1ST PROCEDURE WAS ON MARCH 8TH A WEEK AFTER I WENT FOR FOLLOW UP AND INFORMED THE NURSE AND DR, I WAS NOT HAPPY WITH MY ARMS MY LEFT ARM IS BIGGER THAN MY RIGHT, I WAS TOLD IT WAS BECAUSE OF THE SWELLING AND IT WOULD GO TO NORMAL IN 3 MONTHS. SECOND SURGERY DATE WAS MARCH 23 I WENT IN AT 5.50AM HAD CONSULTATION WITH THE DR. AGAIN I TOLD HIM ABOUT MY ARMS NOT BEING THE SAME SIZE HE TOLD ME AFTER THE 6 MONTHS FOLLOW UP IT ITS STILL THE SAME MY SURGERY WOULD BE REDONE AT NO COST TO ME, BECAUSE MY HAPPINESS AND EXPECTATIONS ARE IMPORTANT. I WENT BACK A FEW TIMES AFTER MY SECOND SURGERY AND CONTINUED TO COMPLAIN I WAS NOT HAPPY WITH THE OUTCOME I WAS THE SAME SIZE EXCEPT I NOW LOOK DEFORMED, MY RIGHT SIDE IS SLIGHTLY SMALLER THAN MY LEFT AND MY STOMACH IS HUGE I LOOK PREGNANT, THE NURSE WAS ALWAYS RUDE AND SAY I DON'T KNOW WHAT AM TALKING ABOUT. AFTER NUMEROUS COMPLAINTS TO THE NURSES AND LILLIANA I FINALLY SAW THE DR AND TOLD HIM HOW I FELT, HE TOLD MT I NEEDED TO JOIN A GYM AND HIRE A PERSONAL TRAINER AND JOIN A GROUP CALLED REVOLVED SO THEY CAN TELL ME WHAT TO EAT, AND WHEN TO EAT. BECAUSE I AM THE SAME SIZE I WAS BEFORE SURGERY AND IF HE HAD TO REDO IT THEY WOULD HAVE TO CUT OFF THE SKINS ON MY ARM, BACK ROLLS, THIGHS, HIPS AND STOMACH AT ALL COSTS TO ME. I FEEL LIKE I WAS DUPED INTO PAYING 18000.00 AFTER BEING ASSURED THAT THEIR COMPANY WAS DIFFERENT FROM OTHER WEIGHT LOSS SURGERY COMPANY. I WAS TOLD THAT THEIR LIPO WAS TIGHTENING FROM THE INSIDE AS THEY TKE OUT THE FAT. ALL LIES. I WANT A REFUND.

Breach of contract sonobello refusing to return 1000.00 cash DEPOSIT. procedure was cancelled immediately.Never saw a physician to okay medical clearance.Giving me the run around.

In March of 2019 I went to Sono Bello in Schaumburg, Il to get a consultation regarding plastic surgery. I wanted to finance the procedure. I was told to put a $580 deposit down and I was approved for $2500 financing. The procedure was $9000, and I needed additional financing. I was told to come back in July to run my credit again for more financing. I called back in July, now I’m told that I was denied financing and I can’t get my deposit back. I never received any services or ever saw a doctor. I’ve been calling them for months to resolve this issue and nothing has happened. Finally Shanna returned my call to tell me that if I want a procedure from them that I would have to pay cash and my deposit will not be returned. I informed the employee that I only put the deposit down for financing. So even though I was denied financing I can’t get my deposit back. Keep in mind that I was just recently informed that I was denied in August. This is so unfair and wrong. I no longer want a procedure from this company I just want my deposit back. This company took my money and is trying to force me into paying for a procedure with cash. Please help

To whom it may concern;
On May 8,2018 I interviewed for peocedures at Sonobello. After the first interview, they asked for payment and began that process, $1000 at a time. Then I was taken for one more interview, where I was told my blood pressure was too high and they could not perform any procedures for me. But they continued to take money from my account for a total of $6376.00 over the next two days. Since then I've found I'm dealing with several physical issues, and Tawnee T requested a note from my doctor stating that I would not be able to use their services, before she would refund my money. I did provide that, but she said it's not enough. I have tried to communicate with her several times, and I have gotten only one response. Sonobello did nothing to earn my money.

I went to Sono Bello for body contouring as they advertised. I was rushed into applying for care credit which was nearly 7,000 service by Tara the sales girl. She is advertising that she has medical degree and it is no where to be found. 6/30/2018 I went in for Lipo-suction of the entire stomach area. It left me a huge roll across the top of my stomach. My stomach is resting on my lap! The free area was bra rolls that left me in pain and total discomfort. I am unable to wear normal fitting clothes. There is huge dents where the so called bra-roll was preformed
I have lost a substantial amount of income due to loss of work. I have been left disfigured , depressed , discomfort and still having pain.
I attempted to reach out to Sono Bello for an resolution. Dr R has treated me as though I was a drug seeking relative of his
He made light of my pain and discomfort.They have a different healing time each time I have reached out to them. This place is a total joke!

I canceled my procedure in the middle of July. They have not refunded this at all. I have called and emailed several times over the last 3 months. I have been continually told that it would be handled that day and never had been. Joanne told me several times she would call or email right after she refunded it, but never did. Now it is showing negatively on my credit report for not paying for this when the procedure was cancelled and I owe nothing.

I recently had surgery at SonoBello in Ft Lauderdale for my arms to get reduced, and reduction on my waist area as well. I been totally screwed for $4000.00 which has been my worst nightmare so far. I trusted this place hoping that my arms would get reduced, and after the surgery I didn't see not even 1% difference like nothing was ever done at all. I went back to request a refund but I was turned down of course. I never expected to get in debt for $4000.00 and not see a tiny result this has been the biggest waste of money. I was totally knocked out for 8 hours with heavy medication and everything was for nothing just to blow away my money. I was completely fooled by a sales rep since day one, that promised me results when they don't have what it takes to get the job done. I can provide massive pics before & after if needed, and the only difference now is that I have punctured holes in my body for nothing.

I came to Sonobello for liposuction. I signed documents and eventually given instructions in preparation for the surgery.
I gave all my medical records, as much as I could recall, and told the people that I would not continue with surgery
without the permission of my cardiologist and nephrologists’. This was one week before surgery. I called a few times and
there was no confirmation from either doctor.
With three days before surgery, I was told that the cardiologist said OK if I stop my Plavix and aspirin, I don’t think there was any information
from the nephrologists’ I had stopped the Plavix two weeks earlier for another reason,
I disclosed all medical information requested that I could remember. I never failed to comply with the Sonobello doctor,
I was never given any instructions, other than preparation for surgery.
Again, on the day of surgery, the doctor said, “you have to many health issues and I gave an oath, I might kill you”.
He made another comment saying I had “eight” something which made me borderline for the surgery anyway.
Upon leaving, I directly asked the doctor for a credit, and he said, “ I would get it.”

It is unfortunate that under the circumstances that Sonobello has made me go through unreasonable distress.
Services were not performed and Sonobello wants to keep my over $7.100.
Please contact *** bank and issue me a refund.

I had liposuction procedures performed in March, 2018 at the Sonobello facility located on Boy Scout Boulevard in Tampa, Florida. At my 3 month follow up at the Tampa office, I discussed with Kevin A, the office manager that I was completely unsatisfied with the results received thus far from the procedure. At the initial consult, the consultant suggested that I have 5 areas of liposuction done in my procedure at a total cost of $8,500.00 (waist, lower & upper abdomen, hips & inner thighs - my BMI is 38). I was shown numerous photos of women who had similar procedures done (many larger than me) with remarkable results. I was looking for similar results after my procedure particularly the waist & abdomen areas. The consultant told me that having all 5 areas done would achieve the results I was looking for. She explained that only two containers full of fat could be removed but with the right surgeon she thought it was possible to achieve the results I was looking for in one session and one cost of $8,500.00. This is a lot of money to me but I was willing to pay this amount in installments on my *** card to achieve the results that we discussed. I was not looking for a completely flat abdomen, but I was hoping to achieve at least several inches in width from my waist and abdomen areas. Based on the before and after photos taken at the 3 and 6 month visits, there is very little difference in the size of my abdomen and no difference in my waist size (40" before and 40" now). I want a refund for the areas that are not improved. I saw Dr. L (at 6 months) who indicated I needed a tummy tuck and there was nothing more surgically he could do for me at the Tampa facility.

I went got the procedure done got charged I was going to get another but at first they told me they can do it right after the first one but I come to find out they can do it like this I have to wait 3months unfortunately now I can’t get it done do to a personal problem I’m having so I called and called about getting my refund on the second procedure since I didn’t get it done when they told me and now I wasn’t going to do anymore they told me manger is go to call you never received a call back I waited then I went to the office spoke to the manager she told me it was going to take 14 business day to get me refund back I’m going in to 2 months and still haven’t received it I was charge for something I didn’t get done and still haven’t received my refund now I call and call and nothing yet

I envisioned of walking into Sono Bello, telling my story, and leaving with a chance of hope that I would finally be able to "get rid of the unwanted fat" that was advertised in your commercial. Your consultant, Liz, made me believe that this was possible, that I was the perfect candidate for the procedure. My self esteem immediately increased and the wait that I had been looking forward to and worked so hard at with no results, was finally going to have work done. I scheduled my appointment, paid $8,000, and waited anxiously for procedure day.
Procedure day was horrible, the doctor was running behind so I had to wait hours. Alone in the back room, I could hear the person next to me having the procedure done and it made me nauseous. Later that evening I finally went into the procedure room after being asked if I wanted to do all the areas in one day or split up the procedure. I decided to do all of it at the same time. Was the doctor rushed? Would I have had better results if I split it into two procedures? This I'll never know, but it bothers me to this day. During the procedure I was told 12 pounds were taken out. This is bogus. It must have been water weight because the scale never showed I lost 12 pounds after the procedure. The checkups after the procedure can confirm this.
My 6 month check up I was so upset. I wanted to talk to the surgeon that did this procedure. He said I had put weight on and was unable to correct anything that he did. I was furious. He then begun to tell me about another surgery that I would be a great candidate for. However talking to another women in the office, she said that was not the surgery for me. Obviously your communication is lacking and what your surgeons think are good candidates are different then the ladies in the office.
I was brainwashed and convinced the day of the consultation that I was the perfect candidate for this procedure. I spent $8,000 on this and had my heart set on having an amazing summer where I would finally be happy in my own skin. That summer is here and I am so angry, depressed and self conscious. Your staff can be compared to car salesman. Trying to persuade you to purchase the best thing, take your money and screw you over. Any person that talks about having any kind of work done, I quickly tell them to never go to Sono Bello. I tell them what a horrible experience I had and they are shocked and thankful that I informed them.

I went to the Arizona location about 1 year ago and received the laser lipo. The only thing good about this is the customer service at the counter. I followed everything the doctor told me just to receive no results and get bigger. This procedure never did work. It was uncomfortable for months just to get nothing from it. I learned today my additional weight is due to this procedure. I would not recommend this to anyone. Very disappointed. I was letting it go after I saw changes but now that I've gained weight because of this procedure, I am complaining.

I went to Sono Bello for a free consultation on 5/8/2017 and I left a deposit of 995.00. First of all I never met with a doctor it was a woman with no medical history. Secondly, I called early the next morning to get a refund of my dep and they said it is non-refundable. Now, I know what non-refundable mean but to give a business 995.00 for nothing is crazy!! I have called on several occasions to get my money back and they keep saying it is non-refundable for Cancellation of Surgical procedure, I never had a Surgery date, it was an pre-surgical evaluation, Not Surgical procedure. Give me my money back!! How can someone make you use their service or product if you don't want too. Also, this is bad business for Sono Bello. They reel you in with their commercials and take advantage of the consumer. Beware of Sono Bello because you are not getting anything free. You are paying for an average person to give you information that will cost you in the end. They talk fast and act as if you have to put down a dep. for a surgery date before you even speak with an actual doctor. How can they do this?? I don't know why there aren't laws to protect the consumer!! This is Fraudulent practice and they know it!!! I want to know if anyone else has experience this?? Please let me know!!! I have filed a complaint