SolarCity Corporation

Complaint: ***I am rejecting this response because: I have not signed a valid agreement with Solar city for sure or IP address cannot be the valid evident to validate agreement when one email is used by of people** state small claim judge ruled as Dcusign document cannot accepted in the court.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Solarcity did not check my contractI have been a client for over yearsMy contract has a clause in it stateing that I will be reimbursed for any full day that I am not generating powerTheir customer service group spoke of the true up period at the end of the year, my contract has a clause that states if I am leasing the system during the lease term and the system is unable to generate any electricity (A "System Failure") for a whole calendar day, SolarCity will repay you for the lease cost you paid during each whole calendar day of the system failure within thirty (30) days.
I also have solargaurd installed which states anytime my system is not operating within ranges, Solarguard will notify solarcity who then is suppose to notify me, this also did not happenThe response from solarcity is such that they are acting as though they are doing me a favor which they do not have to do even though the contract drafted by them (Solarcity)) states they doTheir customer support after first stateing the same finally reviewed my contract and found I was correct, I was notified that the check was in thhe mail which was falseI was then notified that they would find out why it had not been delievered and I would be contacted, this also never occured
I will wait until I actually have the check in hand and cashed as I have been told that it was in the mail by a solarcity representative once already.Sincerely,*** ***

A customer relations manager reached out on 6/2/*** leaving a voice mail, and finally made contact with our customer 6/8/*** during an outbound callWe are currently reviewing the account for resolution

Our customer is currently working with our management team toward a resolutionPlease call *** with further questions

Complaint: ***I am rejecting this response because:
There has been no resolutionI have not
been contacted via phone or email other than someone named *** *** emailing saying they were researching my complaint and would get back with meThis was on *** ***I have received no additional communication since thenSincerely,*** ***

We apologize for the frustrating circumstances surrounding our customer's experienceA customer relations manager will be reaching out to address the complaint with our customerPlease call 888-765-with further questions

I'm sorry but the information we've been sent doesn't match any account on our records.Is the customer able to give the address of the house the solar is installed at?

Complaint: ***I am rejecting this
response because:
I got call by the customer service team from Solarcity, but they didn't give me confirmed resultLike before they told me they will sent technician to my home and to check my inverter (their technicians came to my home at least or times during recent months, but they couldn't give me an answer why it happenedAnd they wouldn't do anything to help me result the problem) , they just let me waiting, because they need time to do troubleshoot, but I can't wait another month!!!!
My inverter's issue is obviously defective problem! I will not accept the Solarcity just sending technician to my home to to the thing like they did before, I need result, replace it or fix it!!!
Appreciated your help!
Sincerely,*** ***

Complaint:***I am rejecting this response because:
Thanks for providing this feedback again, and yes you are reviewing optionsBut at this point no solutions have been presented and implemented and until such time I dont accept a lose promise as an answerPlease work on settling this issue and I be more than happy to close this claim
Sincerely,*** ***

We apologize for the frustrating circumstance surrounding our customer’s experienceA Customer Relations Manager will reach out to address this complaint with our customerPlease don't hesitate to contact our team at 888-765-with further inquiries

A resolution has already been presented to the customer as it has been explained that his system is expected to improve production due to seasonal factors and this has been explained several timesWe have already had our system diagnostics team review his system and all departments have confirmed the under production is due to the seasonal factorsCustomer continues to reject the information givenWe have also offered to do a savings review after months of production which will allow the system adequate time to produce the energy estimated

A customer care manager reached out on 05/10/*** to address this with our customer and we are currently reviewing the account for resolutionThis manager will be reaching back out to update our customer as soon we have more information

Complaint: ***I am re*ecting this response because: It was still never explained to me when I went into this agreement that if I used more energy than what the system produced that I would not be saving any money
This is something that should be explained to the consumer before they go into a binding contract
I was simply promised that I would save money on my energy bills which I am not
I understand what she is saying however it should be explained before I entered this contract
I feel like I am being punished because I'm using more power now than I was at the time of installation
Sincerely,*** ***

We are aware of the frustrating circumstance surrounding our customer and a customer relations manager will be reaching out shortlyPlease call 888-765-for further questions

We apologize for the frustrating circumstances surrounding our customer's experienceA Customer Relations Manager will be reaching out shortly to address this complaint with our customerPlease call (888)765-with further questions

Complaint: ***I am rejecting this response because I would like the proposed resolution in writing as the company as not contacted me since since *** ***I understand this is a process and will take some time, but I would like to know how long to expect to wait to have the system removed and my roof fixedAlso, I would like confirmation that it will indeed be at no cost to me.Sincerely,*** ***
***

Complaint: ***I am rejecting this response because: while it is correct that a manager is working to assist with this no resolution has been reached
Sincerely,*** ***

We apologize for the frustrating circumstances surrounding our customer's experienceThe customers account is being reviewed for possible resolutions and someone will contact the customer as soon as a decision has been madePlease call *** with further questions

I have been having roof leaking problems ever since Solar City installed their panels Their roofing contractors are incompetent and cannot find sources of the problems
I will be contacting a lawyer to void the contract

Initial Business Response /* (1000, 5, 2015/07/17) */
We apologize for the frustrating circumstances regarding this customer's experiencesThe customer agreed, via contract, to partake in Oregon's RETC rebate program which charges an additional $per monthThis payment agreement takes place for
the first months of the contract and the customer is able to claim up to $5,through tax liabilityWe do recommend that customers speak with tax preparants regarding thisThis customer can claim up to the full amount of the RETC over the course of the months that he is making paymentsPlease call XXX-XXX-XXXX with further questions
Initial Consumer Rebuttal /* (3000, 8, 2015/07/20) */
Something else I rememberedThe representative that I spoke to said that the state of Oregon Required the dollar and the money I am paying every month was being sent to the state gov
Final Business Response /* (4000, 10, 2015/07/22) */
The aforementioned charges were agreed to in a binding contract and allow our customer to partake in a rebate program whereby the customer can obtain up to $5,provided that they have income tax liabilityWe do encourage our customers to consult with a tax preparant to take full advantage of the rebatesThis customer has been consulting with an energy consultant regarding the rebate programPlease call XXX-XXX-XXXX with any questions