SolarCity Corporation

Initial Business Response /* (1000, 5, 2016/03/07) */
We apologize for the frustrating circumstance surrounding our customer's experience
SolarCity is taking time to review this matter with our Customer Care team to gather information and find out details of this matter
SolarCity
understands the customers time is valuable so we will be in contact with the customer soon
Initial Consumer Rebuttal /* (3000, 7, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not solve the problemAfter they look into the matter, what will be done

Revdex.com:I clicked accept business response but I not sure what the response isFrom what I read is that the Revdex.com is still working on the problem withI would like the Revdex.com to continue Solar CitySincerely, *** ***

Complaint: ***I am rejecting this response because: I have spoke with Laura before and she is not very helpful on my particular situationI have tried explaining my concerns only for Laura to try an sale me another systemSolar City is not taking responsibility for the lack of training/knowledge of there sales manI have reached out to Laura on *** via voice mail and emailI would like to speak to someone within Solar city who has the ability to do something about what has happened to me, and to also prevent it from happening to someone else.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/16) */
We apologize for the frustrating circumstances surrounding this customer's experienceGenerally, a solar project endures an average of 5-months from the time of sale to undergo all requisite approvals in tandem with regulations stipulated by
the local municipality & permitting departments, funding/financing, and the utility companyThis project was approved for financing on 10/27/and was submitted for approval to APS on 11/3/Financing is dependent on the funding details of the project, set forth by the investor funding the projectDue to the nature of the process, this can unfortunately result in a bit of a delay if the system was designed and installed very quicklyIn this instance, the system was sold, designed and installed within a period of daysPlease call XXX-XXX-XXXX with any further questions

We apologize for the frustrating circumstances surrounding our customer's experienceMrKhandjian has been in touch with a customer relations manager Robyn to corroborate the claim contained within this complaintIt is important to note that our customer signed the agreement with the expectation
that the solar system would produce an estimated 12,192kWh per yearBecause consumption fluctuates year over year, SolarCity does not guarantee percentage offset but rather productionSCE does not allow systems estimated to produce more than 100% historical consumption per year and all contractual obligations are being metIf there are any questions or concerns, please contact us at 888-765-opt

We apologize for the frustrating circumstances surrounding this customer's experienceA member of our management team will reach out shortly to address this with the customerPlease call 888-765-with further questions

A customer relations manager reached out to out customer on 07.19.20** and 07.27.20** without reaching him or any reply backThe solar fund was approved on the date that was provided to the customer and we have submitted for permission to operate with *** *** EdisonIf there are further questions, please provide a call to 888-765-opt Thank you

Revdex.com:I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We are sorry for any misunderstanding or perception issues that *** *** has with SolarCity and his agreement termsWe have addressed this issue with the customer previously and we are reaching out to him again to review this issue We have explained to *** *** that he can sign up
for automatic billing on both accounts to receive the $*** discount off of each accountAt this time we are unable to merge the two accounts into one Again, we have confirmed this with *** *** in the past, this is a part of his agreement terms with SolarCityPlease call 888-SOLCITY option for further inquires

Complaint: ***I am rejecting this response because: I received a call Sunday night. *** stated that she was sorry for the faulty equipment. She is not sure why they did not get a red flag on it. She is checking into that. She is sorry that the customer service repchecked my system on line and said all was fine on their end (the first time I called.) They are checking into that. She said (a few times) that according to the contract you signed we will do an evaluation in January and if your system did not generate the amount they estimated power (with in a window), I will be getting a refund at that time. So for months that they did not get the flag, and that I had to pay the electric bill on top of the solar bill, they feel they have no responsibility. I really think this is unfair and unjust on their part. I am not asking for *00% of what I am out. I do think that they should help with some of the electric bill charges, due to they admit fault for not realizing the broken equipment. I have not had tome to go over the contract with a fine tooth comb, to see what it says, if anything, about faulty equipment on their end. Do I have any right in this matter? Please let me know what I can do? Sincerely,*** ***

Complaint: ***I am rejecting this response
because:
We have not received a response from Solar City was June stating they would contact us with more detailsWe have yet to receive a repsonse - after a month of trying - that was anything other than a statement that we would be contacted with a failure to follow upWe filed the complaint precisely because of the lack of a response and have still yet to hear from Solar City since filing
Sincerely,*** ***

This company asked me to be an advocate and I appreciate that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I last heard from solar
city on *** *** *** I tried emailing and calling them on *** ***, but have not been heard back from anyoneIt is nowhat *** ***I have asked them to contact me on my cell
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/08/18) */
We apologize for the frustrating circumstances surrounding this customer's experienceSolarCity has submitted all documentation to PG&E and are currently awaiting approval to turn the system on at this time*** is in contact with one
of our relations managers who is assisting her with her complaintPlease call XXX-XXX-XXXX with further questions
Initial Consumer Rebuttal /* (2000, 7, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Solar City has FINALLY done their job & my solar is FINALLY turned on!

Initial Business Response /* (1000, 11, 2015/03/18) */
Thank you for forwarding the valuable feedback from our customer regarding Revdex.com Case #XXXXXXXX It's always been our goal to exceed our customer's expectationsDirect feedback, positive and negative, is key to identifying areas where we
can improve
We reviewed all the information in this matter with our customer and made contact via phoneHe spoke with our Customer Relations Manager on 2/13/and again on 3/18/
Through careful consideration to his needs, we have requested that the customer provide months of utility bills to allow for our Customer Relations Manager to perform a detailed savings analysisOnce we receive these utility bills and the analysis is complete, our Customer Relations Manager will contact the customer again, discuss the findings, and continue working on finding a resolution with which the customer is satisfied
We value the trusted relationship we maintain with each of our customersTheir continued satisfaction is one of our top prioritiesIf you have any questions, please call our Customer Care team at *** Thank you
Initial Consumer Rebuttal /* (3000, 14, 2015/03/20) */
Dear Revdex.com,
Today Solar City requested and received PGE billing statements for the year They were faxed to Ryan Reed, Senior Mgr.,Customer Relations
The system SolarCity installed is functioning above what they said it wouldThe problem is my lease payment is more than my energy creditI was told this system would save me moneyIt does notAgain, thank you for assisting in this matter
*** ***
Final Consumer Response /* (2000, 17, 2015/03/27) */
SolarCity has shown me that the PGE statements I have been receiving erroneously state one value as "Total Usage", when, in fact, it is notI wish to apologize to MrReed and SolarCity for my error
Please accept my apology, and I wish to close this case
*** ***
Thank you MrReed, for expediting this matterhge

Complaint: ***I am rejecting this response because:
This response was the expected response from Solar City I was told a phone call would be received on Oct 28, nobody called I phoned Solar City that afternoon and still could not get any answers The customer service agent told me he would have the current person working on my case call me back It has now been four days, and I know I won't receive any phone calls I am tired of having to be the one who has to call and get you guys to look into your internal problem which affects my account I want answers immediately, I shouldn't have to wait any longer Again, this has been since May/June and we are now in November Sincerely,*** ***

A Customer Relations Manager will reach out to the customer within the next 24-hours to discuss their concerns

Complaint:***I am rejecting this response because:
Solar city out because
LIEN/Solar city call UCC--
Selling a house, title have and must to be free and clear. Having a Lien/UCC is a totally KILL/screwup life, is a big deal is a huge dealAlso When the first time I have a problem regarding the LIEN/UCC for a week and nobody "none" of the solar city representative want and willing to help me at all and I have to drive to City Hall to do it myselfWow now they say going to help after all this complaining and what have they treat me! Is it a trick/Lie/trap again?
MrDavid Kim (586)945-0885 Solar city representative he know exactly what I do for living/how do My $income workhe even ask me what any other job I haveI did tell and explain to MrDavid Kim solar city representative that I buy this house live inside fix it and sell it this Is my ONLY incomeSolar city representative cannot and should not because of the bonus/commission and give out incorrect/wrong/not true/false/not honest information and answer.
Couple months later went to the bank and find out I have a lien on my name/property and ask MrDavid Kim solar city representative did not even know there Lien/UCC until he have to talk to and ask his supervisorMrDavid Kim Solar city representative was so surprise and not believe will have a Lien/UCC in.
Customer service--
When the inspection did not pass less than one day after that I been trying to call but solar city no call back no return phone call no response nothing at allThey keep on giving me the same answer someone will contact you days after the days weeks after week month after month no one responds at allI call customer Service to many time they even told me is you again calling I rememberBecause of no response at all So I call different department"S" to get help and I also go to the solar city website and email to ask for help. O Yes I did talk to many more customer service before but they keep on running me around.
also Crazy enough I talk to Mr.Quinton Larsen(916)797-5421solar city representative for good couple months and the representative from solar city think that I will talking to a invisible people because I don't know what reason but MrQuinton Larsen did not log inI also talk to Simon Relph(209)315-6757 Solar city representative supervisor he said he will response me back but still no response and again "I" was the one that email and ask! also With other solar city representative Ms.Eileen Alba(209)315-6794 when I was talking to her on the phone she was yelling at me she even put a Solar city in house memo talking very and super nonprofessional/unprofessional/accusing thing about meWow And now solar city twist the story back to say about calling and emailing!
Solar city to remove the solar out the Name/Business so will not have any/none Lien/Solar city call UCC on my name/business at allthank youCancel and no longer and will not have anything to do with solar city $0.zero balance will not pay if any
Give out Wrong/incorrect/false/not true/not honest information and Answer about No Lien and no problem and No cost to remove the solar
Selling the house you have to be title free and clear
not pass the inspection less than a day
Call the Solar city customer service too many timeS, customer service have no call no email no mail no responseSuper poor customer service
accuse the customer.
Yell at the customer.Sincerely,Kalinda M

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***