SolarCity Corporation

Complaint: ***I am rejecting this response because:
This is the same response we have been hearing for monthsWe get random cooresoondence from various representatives stating that the issue is being looked in to, and that we will be contacted as soon as it is resolvedThis process has been going on for months
The last coorespondence via email, is requesting once again, verification of payments from my bankWe have provided this information already, but due to the fact Solar City keeps changing case workers on our account, we are being asked to take time out of our busy schedules, to once again provide proof of payments which they have lost
They did say that they were going to send us one months payment for the inconvienenceI'll believe it when I see the check
I have spent eat to much of my time attempting to help prove a mistake that Solar City has made
I fully regret doing business with this company
Sincerely,*** ***

SolarCity has exchanged emails with our customer twice since 6/29-- once on 7/and again on 7/11-- with an action plan to reimburse for $***The payment is currently being processed and will be sent out shortlyThe customer acknowledged this in an email on July Please call 888-765-with further questions

We do apologize for our customer's frustrationsA Customer Relations Manager will reach out to him shortly

Initial Business Response /* (1000, 5, 2015/12/16) */
We apologize for the frustrating circumstances surrounding this customer's experienceSolarCity completed a system performance review in OctoberCompared to the historical energy consumption provided to the energy consultant, our customer has
increased their annual consumption in excess of 1787kWh, resulting in overall higher utility billsSolarCity is only able to offset up to a historically substantiated amountOur customer presented us with annual energy consumption information that indicated yearly consumption to be approximately 8662kWhThusly, SolarCity designed a system estimated to produce approximately 8505kWh per annum, resulting is a projected 98% electrical energy offsetAs our customer's usage has increased, the estimated offset has decreasedSolarCity guarantees system production, and not offset percentages, as it is outlined in our agreementIf our customer would like to look into a secondary system to offset this increased consumption, we may be able to accommodatePlease call XXX-XXX-XXXX with further questions
Initial Consumer Rebuttal /* (3000, 7, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept Solar City's response to my complaintSolar City's response just proves my point that they are unwilling to do anything more than looking at my electricity bills and concluding from those bills that for some reason I have drastically increased my electricity usage since having solar panels installedAnyone could draw that same conclusion without some fancy statistical performance reviewWhat Solar City is not willing to do is determine what went wrong in the installation that has caused an electricity drain and thus increased my usageI have not in any way increased my personal electricity usage, and I feel I am getting zero benefit from the solar panelsI cannot understand why Solar City was extremely eager to perform a site visit while they were trying to gain my business, but have become completely unwilling to determine what went wrong in the installation after the contract is signedAs long as they are getting their money, they do not care about the customer at allI regret ever having initiated contact with Solar CityIn their next response, if there is a next response, I hope they will provide a reason for their resistance to physically inspect their system at my home, and determine what had caused this energy drain

Initial Business Response /* (1000, 8, 2015/06/10) */
Thank you for forwarding this valuable feedbackWe have spoken with *** and we have been able to resolve to both parties satisfaction
Initial Consumer Rebuttal /* (2000, 10, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
Thank you - I received a call from Solarcity and they have agreed to the same

Complaint: ***I am rejecting this response because: No one has contacted me yet, and I received my bill, and again
there's a past due amount of $*** added to the total I mailed my payment to you *** **, in plenty of time for you to post my payment by the due date, but again it took you over weeks to post payment THIS IS NOT MY VAULT THAT YOU CAN"T DO YOUR JOB PROPERLY, EFFICIENTLY AND EFFECTIVELY, SO STOP ADDING BOGUS FEES TO MY BILL!!!! Like I said before if I continue to have problems with the billing dept., I WANT THE PANELS REMOVED!! I'm sure I can find a more trust worthy and reliable solar company out there to replace you And P.SI just mailed you my next bill today, minus the $***, so you should have plenty of time to post my payment.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Solar City has been aware of our intent to sell our house since about May 2017. There were are we sold the property on August 11, and yet continued to bill us. We have received "I'm sorry for the inconvenience" but not until we reached out to Revdex.com did someone in authority contact us. That person has contacted us times and we STILL have NOT yet had the issue resolved. If I had been this late in making a payment I would have been severely penalized with late fees. It is now December 21, 2017. I do not understand why they cannot look at their records and see where they over-billed us. They should have to pay a late fee for every month this went unresolved (since August 11, 2017).Sincerely,*** ***

Initial Business Response /* (1000, 8, 2015/05/29) */
Thank you for forwarding this valuable feedback from ***We do apologize for this mistakeWe have refunded *** the amount neededPlease feel free to reach out to XXX-XXX-XXXX with further questions
Initial Consumer
Rebuttal /* (2000, 10, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

A customer relations manager reached out on 9/24/** to address and we are currently reviewing the account for resolution
This manager will reach back out today to update the customer

Over a year ago, I was contacted by a Solar City rep after being referred by a friendAfter the inspection, it was clear I needed to have a re-roof done before the panels went upSince it was transitioning to winter and I Iive in the Northwest, it was decided that I would do that around March/AprilIn the months leading up, I was regularly harassed by their reps about moving forwardAt one point, I finally said that I would not be moving forwardI was tired of the harassmentA new rep contacted me and after a discussion where I repeated the fact that I would not waste several months of my service to poor weather and wanted my first year to take maximum advantage of the sun, it was decided that a re-roof in April, the timeframe I was told would ENSURE me being active by the end of JuneI paid $7,cash to have a new re-roof done in March on a roof that probably had three more years leftIt is now mid-July and I am still "awaiting funding"The panels have been on my roof for over two monthsAll local electrical inspections have been doneyet, Solar City has done NOTHINGAfter a very angry call, I was told that this funding was going through on the 30th of JuneThat day passed and then I was told "Per our previous conversation we were supposed to receive Solar Fund approval todayThe Solar Fund your project was assigned too has been pushed back and should receive approval on the 7th of July." I finally emailed this rep after that day passedThe answer I received from Trent Dantzig, my supposed Solar Concierge Supervisor? "Our Solar Fund has sadly changed dates multiple times as you've seen per my email updatesI wanted to ensure you had the same information I didI am currently out of the office on vacation; but I know we are trying to push to get approval as soon as possible." And guess what? Still nothingThis company shows a complete lack of regard for its customersThere are other companies in competition with Solar CityI suggest looking them upThey CAN'T be worse

Complaint: ***I am rejecting this response because:
On **
*** *** I received a phone call from Solar City The tone was borderline rude and very corporate and legalistic The basis of the call was short, if I did not have in writing that I would receive $*** for being referred by our friends, then we would not receive the $*** End of story When I asked that Solar City do something called "Due Diligence" concerning the "Referring Party", and look into why the people who referred us did not get their $***, I was told that they would have to look into it themselves, and that Solar City would not look into it any further
This is a corporation behaving poorly to make a profit at all costs, without regard to ethics or morals I was very upset with this phone call, but I was able to control my anger, and not use any foul language, and I was able to treat the person who called me with respect, but I made myself very clear that I did not agree with his position, and that I was lied to by Solar City But of course, he stood his ground and would not help out any furtherSo as far as I am concerned, this is not a closed case, but an open one This is because Solar City lied to me and my wife, and will not due the honorable thing and make it right I cannot condone the business practices of Solar City.Sincerely,*** ***

We apologize for the frustrating circumstance surrounding our customer’s experience
I spoke to the customer today and he did accept the resolutionI will be reaching out again to confirm with him

Initial Business Response /* (1000, 5, 2015/05/14) */
Thank you for forwarding this valuable feedbackWe apologize if our customer was not fully informed on what he was signingWe have followed up with our sales management team to ensure we are completely transparent with our potential customers
We are sending Mr*** a notice of cancellationPlease feel free to reach out to XXX-XXX-XXXX with further questions or concerns
Initial Consumer Rebuttal /* (2000, 7, 2015/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***I am rejecting this response because: I received a voice mail from Solar City ( *** in Customer Relations ) yesterday she said they are processing my refund it is in the Accounts Payable Department and she guessed I may see some thing in *** weeksShe also left a number to call if I had questionsI called got voice mail and left a message to call me back she didn'tThis is the same run around I have been getting since I cancelled the contract on *** *** ***They acknowledge they owe me the money yet they just won't pay itIf they can't find the desire to write a check in two months why would I believe that another *** weeks will change anythingI truly believe they plan to stall until I just give up and they keep the money.Sincerely,*** ***

Initial Business Response /* (1000, 9, 2015/07/09) */
We apologize for the frustrating circumstances regarding our customer's experienceWe are reaching out to assist and are confident we can directly address this customer's concerns immediatelyPlease call XXX-XXX-XXXX with any questions you may
have
Initial Consumer Rebuttal /* (3000, 11, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Business contacted me on Saturday July and offered two months refund of lease payments as a "customer service" compensationI initially accepted the offer but after contemplation I called business and declined offer as being too little
Final Business Response /* (4000, 13, 2015/07/16) */
We are continuing to work with this customer to address his concernsPlease call XXX-XXX-XXXX with any questions
Final Consumer Response /* (3000, 17, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Business offered only two months refund of lease paymentsEquipment installed is now continuing to fail causing further interruption of electricity generation at my residence which increases my obligation to the local utility companyI would accept a refund of months of lease payments

We apologize for our mutual customer's experienceA Manager has reached out to MrSnyder on 3/20, 3/and again today, 3/We will continue to work to address our customer's concernsFor immediate assistance please

Initial Business Response /* (1000, 5, 2015/04/27) */
Thank you for forwarding this valuable feedbackWe apologize for any issues this may have causedIt is never SolarCity's intention to run credit without explicit permission
Our Human Resource Department investigated his claim and
the appropriate action has been taken
We will also be issuing a letter to the Credit Bureaus to explain on his behalf
If you have any further questions, please feel free to reach out to XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company told me they would also mail me a letter stating I was under no obligation and stating they had misrepresented meAs long as I receive this letter I will have no issues

Complaint: ***I am rejecting this response because I have not had any new contact
As of Monday Oct 17th the last contact I've had from anyone at SolarCity was the Oct voice mail I referenced in my original complaint. Since submitting the complaint on Oct I have called the Customer Service manager back (Irma 888-765-x60498) and left another voice mail for her. I also emailed customer service indicating that I had submitted a Revdex.com complaint. Sincerely,*** ***

One of our Customer Relations Managers has reached out as of *** to offer customer help in obtaining the required documentation to conduct a system reviewPlease call ***, optwith further questions

Initial Business Response /* (1000, 5, 2015/07/25) */
We apologize for the frustrating circumstances regarding this customer's experienceOne of our customer relations managers will be reaching out shortly to assist in rectifying the situationPlease call XXX-XXX-XXXX with any
questions
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will let my home builder get their money back due to the damages that these people causedSolar city is not a company with integrityWhat a shamePlease close case