SolarCity Corporation

Initial Business Response /* (4000, 9, 2015/11/23) */
Mr*** has been removed from our system and added to our "do not contact" listA supervisor reached out today (11/23) to clarify the details and ensure the customer is no longer receiving emails
Initial Consumer Rebuttal /* (3000, 11,
2015/12/02) */
I received a call from the businesses customer service deptagreeing to take care of the issueBut I received another email today
Final Business Response /* (4000, 13, 2015/12/08) */
Can our customer clarify if the emails are being sent to the email address on this complaint? This email is listed as ***@***.netThank you
Final Consumer Response /* (4200, 16, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still receiving emails after times contacting them by phone and being assured they would stop

Initial Business Response /* (1000, 8, 2015/12/14) */
We apologize for the frustrating circumstances surrounding this customer's experience
Regrettably, we have removed this system from our customer's home and will not be pursuing a relationshipPlease call XXX-XXX-XXXX with further
questions
Initial Consumer Rebuttal /* (2000, 10, 2015/12/15) */
Dear Mrs***, again I am happy to report that the issue with SolarCity has been resolved
Thank You
*** ***
XXX-XXX-XXXX

Tesla has provided an option for the customerThe customer called the Customer Relations Supervisor handling their case, in which the supervisor returned the phone callThey will be attempting contact again next week to resolve their concerns

Our Management Team is working with the client to get this matter resolvedFor further questions please contact 888-765-

We have added the non-customer's contact information to our Do Not Call listPlease allow 7-business days for this to go into affectIf you have any further questions please contact us at

We apologize for the frustrating circumstance surrounding our Customers Experience. I spoke to *** *** on *** and he advised that he was satisfied with the resolutionPlease call *** opt with further inquiries

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Initial Business Response /* (1000, 6, 2015/06/02) */
Thank you for forwarding this valuable feedbackWe apologize for any misinformation or miscommunication that may have happenedWe absolutely care about our current customersWe take all feedback seriously and use it to provide feedback and
change processes when a mistake has been madeWe have processed the referral payment and it will be delivered within a weekIf you have any further questions please call XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 8, 2015/06/03) */
Thanks ***
Since they said that it will be delivered within a week, I will wait until next Wednesday before I respond
Thanks again!

We appreciate our customer’s concerns as we continue to merge our billing accounts to a different internal platformSolarCity is aware of all issues related to this merger and is currently working to correct the affected accountsWe thank our customer for their continued patience as we make progress toward resolutionFor further inquiries, please contact us at 888-765-Thank you, Ryan Reed | Customer Relations Supervisor | SolarCity | t: 888.765.2489,,CA CSLB 888104, MA HIC 168572/EL-1136MRClick here to view our complete list of license numbers by state

A customer relations manager will be reaching out to the customer to further address the concernsPlease call 888-765-for further questions

Complaint: ***I am rejecting this response because: Have not been contacted by Solar City.Sincerely,*** ***

Since January of SolarCity has been double billing me and adding a mystery tax that I had never been assessed before and they can give me no explanationI call them every Friday to resolve this and after being on hold for ten minutes they tell me that it is being looked at in billing and they will call me the following Monday, which of coarse, never happensThey take the exact information from me every time, stating they are updating my accountIt's the same thing, over an over and over and overMeanwhile I am paying twice the amount as stated on my lease, AND being taxed on top of it; by whom I have no idea!

Complaint: ***I am rejecting this response because:
I spoke with a regional manager, which is higher and was informed there is nothing they can do as the orginal complaint states.Sincerely,*** **

We apologize for the customers frustrations A Manager from Customer Relations will reach out to the customer to assist

We apologize for the frustrating circumstances surrounding this customer's experience. A Customer Relations Manager has been working with our customer in regards to these concerns, and reached out last on 5/20/
Please call 765-with further questions

A Supervisor of Customer Relations reached out viq phone and email on ***We are attempting to connect with our customer in order to discuss possible options to help resolve their production concernsWe've left another voice mail and email today for the customer, and will continue to reach out in order to connect and resolve this matterPlease call 888-765-with further questions

We apologize for the frustrating circumstances surrounding our customer’s experienceA Customer Relations Manager last reached out to update our customer on 9/29/that the refund is currently being processed by our Accounts Payable Team
Please call 888-785-with further questions

Initial Business Response /* (1000, 5, 2015/12/08) */
We apologize for the frustrating circumstances surrounding our customer's experienceWhen we spoke with our customer on 8/1/15, we advised that an average solar project is estimated to take between an estimated 3-months until completionWe
are currently within that timeline and will be submitting all paperwork to the utility company for approval, which is the final stepPlease call XXX-XXX-XXXX with further questions

Complaint: ***I am rejecting this response because: I still don't have the check.
I will change my response when the check arrives
In addition, I am dissatisfied with the business' statement to me that they will not change their procedures in order to get checks sent within the time frame specified by the contract. One such procedure involves holding checks and sending them in "batches" rather than sending each check as soon as it is ready. Representative of the business stated that they don't get daily mail service. I find that hard to believe. If current procedures aren't working, they need to be changed. Representative of the business stated directly to me that they would not be changing procedures. They appear to be relying on the fact that most consumers are too busy to file complaints with the Revdex.com.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/01/27) */
We apologize for the frustrating circumstances surrounding our customer's experienceA customer relations manager will reach out shortly to address this complaint with our customerPlease call XXX-XXX-XXXX with further questions