SolarCity Corporation

I feel like this is a stall tactic , its been over days and no one has called me Had I not rejected their response my account would have been closed out

Complaint: ***I am rejecting this response because: Please read back through my emails and pay attention to what I'm saying and stop with the rote responsesThis will be my last communication with youFirst, I would like you to inquire about canceling this contract you alone do not make that decisionYou are keeping a customer who no longer wants to do business with youFor reason such as your vain responses to meWhat I said in a previous email was I DID NOT/DO NOT HAVE ANYTHING FROM THE ROOFER!!! I decided to go with SC because I thought he was just trying to get my businessMy error was trusting solar city....your employee stated my roof was bad and that normally the panels protect the roof...so he wasn't sure why the panels were approvedIf the panels "protect" the roof how is it that within a month time frame my roof would go from good condition to needing to be replaced! It appears that SC was more interested in getting the panels up then telling me it would be best to replace the roofI understand the county gave approval, but for a company who is doing business with someone for years would demonstrate greater service to their customers, by saying, your roof will pass inspection however, it should be replaced because within a year your roof will need to be replacedThat's doing the right thingThis was not done mainly because your employees are not roof specialist and the respresentatives are nothing more than sales people trying to get people to sign up and bind them in this year contractYou are going back and forth for $499??!?!? Instead of saying listen we want to keep you as a customer...you company has been horrible since day oneAnd this is exactly what I expectThe complaint will continue.Sincerely,*** ***

We apologize for the frustrating circumstances surrounding our customer's experience*** *** has been working directly with a SolarCity agent to review the options availableFor eligible customers, we do offer relocation provided that the new residence is within the same utility region and
that the property conditions do no inhibit system productionUnfortunately, our customer's new residence does not currently meet these requirements and thus the system is unable to be relocatedThe aforementioned cost is prepayment for the electricity the system is expected to produce, and would necessarily satisfy the contractual stipulations as outlined in the original Lease AgreementFor further inquiries, please contact (888)765-

We apologize for the frustrating circumstances surrounding our customer at this time, we are aware of the complaint and a customer relations manager will be reaching out to the customer shortly to disucssFor further questions please call 888-765-opt Thank you

Initial Business Response /* (1000, 7, 2015/12/10) */
We apologize for the frustrating circumstances surrounding this customer's experienceWe have dispatched a technician who visited the site today and completed several repairsA manager will be in touch shortly regarding the repairs made by the
homeowner in OctoberPlease call XXX-XXX-XXXX with further questions
Initial Consumer Rebuttal /* (3000, 13, 2016/01/07) */
I did not close this case and am not *** to find that it is closedWe still have yet to receive the refund of $promised from themThey told us two to three weeks, as of January 2, we still don't have the refundYou wanted a response by 12/25/15, however, there is no way to say that the job is NOT complete - only to agree with what they have done so farWe don't agreeWe are still requesting the $refund and would like this re-opened until which point we receive that
We are not considering this a closed case
Thank you in advance for your assistance
*** ***
Final Business Response /* (4000, 15, 2016/01/11) */
This case has been resolvedPlease reach out to Customer Care at 888.765.2489, option with any future questions
Final Consumer Response /* (2000, 17, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The repairs have now been complete and the reimbursement has been received

Initial Business Response /* (1000, 5, 2015/07/02) */
Thank you for forwarding this valuable feedback from our customerWe are contacting this customer to assist with their concernWhile we recognize the billing concern that the customer has with Southern California Edison, we do not have any
control over their billsWe will reach out to our customer to demonstrate the accurate financial impact of their systemPlease feel free to reach out to XXX-XXX-XXXX with any additional questions
Initial Consumer Rebuttal /* (3000, 7, 2015/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no excuse for not explaining in detail what is going to happen to our electric bill after the panels are workingI am willing to forward any information that we received from Solarcity that shows that our electric bill from Edison will be almost zeroOur estimates that we received from SolarCity said that we would have a total of 11,Kwh annual energy produced from the Solar PanelsThey said that this would offset our bill by 89% bringing our annual electric bill to around $Now they tell me that the system is supposed to produce 8,kWh per yearThat was the total of our first estimate before they added more panels to the designThrough our discussions with SolarCity, I found out that the panels are only offsetting our electric bill by 63%SolarCity's solution is to add more panels at our expenseThrough all of this, I am supposed to just trust that SolarCity will pull through without any real guaranteeI am not sure what I am going to doI wish I could just get rid of the contract altogether and start overPromises were broken and SolarCity is only offering solutions that would add an additional monthly expense that would be passed ** me
Final Business Response /* (4000, 9, 2015/07/09) */
One of our customer relations managers has reached out to our customer to review their system size and productionWe will work to resolve all concerns directly with this customerPlease call XXX-XXX-XXXX with any additional questions
Final Consumer Response /* (3000, 13, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only resolution that Solar City offered was to add additional panels at an additional cost of $per monthThis would add additional panelsWe were told that the current system would cover our electric bill and that we would see only a small bill from the electric companyWe were misled into this contract and would like to cancel if possible

Complaint: ***I am rejecting this response because: For the third time, the complaint is in regards to the contractIt is one sided in the company's favorI sent information regarding this company's sales tactics and the lies they tell to get you to signThis company has cost me so much time, money, and aggravation on top of thatThey sent me a check for *** because I was charged over *** dollars for months of energyThat was like trying to pull teeth to get thatTheir initial offer was less than *** dollarsBecause of faulty equipment they were aware of prior to installationThat is why they thought I filed this complaintThey trashed my yard, gutters, plants, and sprinkler systemI never asked for a dimeSquirrels built nests under the panels and they power washed all of the debris into my gutters and yard prior to meshing itThey left a mess after all but the initial installationRead the reviews regarding this company pleaseThank you
I have no faith or trust in Solar CityI would like the contract restructured or they can come get their panelsSincerely,*** ** ***

Thank you for contacting usA Customer Relations Manager is currently working with this customer to resolve their concerns Please contact us at *** for further questions

Complaint: ***I am rejecting this response
because: they left me a voicemail to tell me it was being processed. It has been processing for * months. The woman that left me a message provided no information and didn't seem to understand the circumstances. I am giving them a week to receive the check but as of today, still have not received a refund.Sincerely,*** ***

A customer relations manager spoke to the customer and went over the steps we are taking in order to try to comply with the *** demands and was advised of a to week timeline for results on *** *** *** These steps are in process and the manager will be reaching out to the customer shortly to provide an updateFor further questions, please call 888-765-Thank you

Initial Business Response /* (1000, 5, 2015/04/21) */
Thank you for forwarding this valuable feedback from our customerWe apologize for any inconvenience this has caused
We have calculated the Performance Guarantee payment that is due and will be expediting the check to our customer
He should have it by Tuesday April 28th
Please reach out to Customer Care at XXX-XXX-XXXX with any questions or concerns
Initial Consumer Rebuttal /* (2000, 7, 2015/04/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response from Solar City because I received the check today (04/23/15)

I highly recommend NOT using SolarCity to put solar panels on your roof top1) they neglected to call Dig Safe which is a Rhode Island state law2) they hit my water main destroying my entire lawn3) the crew they hired to fix my lawn did more damage coming back a second time4) they refuse to reimburse me for my cordially water bill that went up almost $because of all the water loss5) my solar panels were installed over eight weeks ago and they still have not been turned on

Complaint: ***I am rejecting this response because: Because the
SolarCity agents handling this Project in my community has not supplied any complete documents for *** needs to perform the inspectionSolarCity continues to ignore complaints from the customers who lease the Solar system from SolarCityThe handling of the documents has been handled very ineptly and SolarCity has generated confusion on what documents that are required
Review the email supplied on the response from a required signature response on a document that SolarCity was to supplyPlease provide accurate information to the customerSincerely,*** ***

I have verified that a Customer Relations Manager has contacted our customer on May 10, *** regarding these concernsIf you have any further questions please contact us at 888-765-

Initial Business Response /* (1000, 5, 2015/04/16) */
Thank you for forwarding this valuable feedbackWe are so sorry he was contacted after he expressed wishing not to beWe have followed up with the appropriate parties to ensure he will no longer be contacted
Initial Consumer
Rebuttal /* (2000, 7, 2015/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
this is exactly the kind of action that I had hoped for

Initial Business Response /* (1000, 5, 2015/11/02) */
We apologize for the frustrating circumstances surrounding our customer's experienceA manager will be in touch shortly to advise of the options going forwardPlease call XXX-XXX-XXXX with further questions
Initial Consumer
Rebuttal /* (2000, 7, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Solar City contacted me yesterday, November 2nd, by telephoneI can't say that the issue is resolvedI guess I would summarize that we are at an impasseIts become a standoff of 'he said, she said' in regards to what our sales representative actually said to us and what he's telling his superiors that he said to usI was told our only resolution was to turn the complaint over to the legal department to determine if we could change our rate to fixed and that should the legal department give that okay, we could not change it backAnd this review would take another to weeks
It appears there is still a misunderstanding of what we were requesting - some type of comparison chart of the rate options over time before we signed a legitimate contractI was told yesterday there were none availableWell, there is now one in our contractWhy did we not have access to that before signing?
I give upI was told for training purposes my complaints would be passed ** to the sales reps supervisorsYou can close the complaintI just hope they do take some of this mess to heart and do a better job of providing accurate information to people interested in the solar option

Initial Business Response /* (1000, 5, 2015/08/16) */
We apologize for the frustrating circumstances surrounding this customer's experienceAs this is a construction project, delays and damages can occur, and our crew has visited the home several times to complete repairsOne of our managers is
in touch with our customer and we will reach out shortly to addressUnfortunately, cancellation is generally not an option once work has begun on the homePlease call XXX-XXX-XXXX with any further questions

A Customer Relations Manager has reached out to the customer and is working on a resolution. Please call 888-765-optwith further inquiries

Complaint: ***I am rejecting this response because I have tried getting in contact with *** *** (Customer Relations Specialist) since last week, but I can't seem to get him to call me back. Sincerely,*** ***

"PADDING-BOTTOM: 0in; PADDING-TOP: 0in; PADDING-LEFT: 0in; MARGIN: 0in 0in 10pt; PADDING-RIGHT: 0in; border-image: none">We apologize for the frustrating circumstances surrounding our customer’s experienceA refund for the $***.00 has been submitted and is currently being processed by customer payments. A customer relations manager will reach out shortly to address this complaint with our customerPlease call 888-785-with further questions