Snack Brothers Candy & Chip Company

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have issued a refund to Mr. [redacted]s credit card of $111.28 on 10/13/2016. Please allow 3-5 business days for the refund to appear on your statement.  Once you receive your...

refund on your credit card statement, you may dispose of the part as you see fit. The fuel pump will NOT NEED to be returned. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

Mr. [redacted],I have read the correspondence on ticket [redacted] and I must say that it appalling at best. I sincerely apologize that our agent did not properly assist you as he had been trained. There is absolutely no excuse for laziness and the agent has been formally written up. I can assure you...

that this is not the level of Customer Service that I expect from my employees and that this will NOT happen again. I put in a formal trace request at the warehouse myself. I should be hearing something back shortly. It is a million square foot facility. Sometimes packages get delivered to another suite or the front office instead of the warehouse. You will get your refund.Again, I sincerely apologize.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize Mr. *** received a defective steering rack however the defects are a manufacture issue and we will be notifying the manufacturer of this issue. As our website states on...

our customer service pages ***   My part is defective, do you pay for damages? We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees. What if my part fails? What type of warranty does my part have? Most of our parts (but not all) come with a one year warranty excluding wear and tear items. Depending on the type of product you purchased, you may also have an extended warranty if you purchased one. Please also refer to the manufacturer information that was included with your product for additional information. If your part fails we will issue you an RMA number to return the product. Faulty parts and improperly installed parts return decisions are left up to the particular manufacturers' rules and regulations. We process the return for you by accepting the part and then forward the part directly to the manufacturer for final approval. Installation of auto parts should be handled by a Certified Automotive Technician, and you should maintain a copy of the repair order after the repair is completed for your records. Especially, with items such as ECM's, A/C Compressors, Receiver Dryers, etc. where misdiagnosis and/or installation can easily damage a part. Remember, that having a certified technician install a part does not necessarily mean it was properly installed, but it will eliminate more of the common errors. On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return. If your part is found to be defective you will receive a full refund. All replacement items must be re-purchased. We do not send out free replacements. How Should I Ship Back My Return? 1.      Check that all of the parts you wish to return are included in your RMA e-mail. 2.      We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage. 3.      All returns should be able to be tracked from the time you ship your return until it is signed for on the dock. 4.      Please make sure to clearly write the correct RMA number on the outside of the shipping box. 5.      Please do not write on the "boxes" your parts come in as your product will not be considered "resalable". 6.      All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.  In addition, return shipping costs on cores, posted on the parts listing “The Customer pays return shipping on the "Core" or old part return. All of our policies are clearly listed on our website prior to placing the order and by using our website all customers agree to our policies. Since receiving this complaint we have refunded Mr. *** $154.98 on 11/04/2016 the balance of his order. (Mr. *** has already been refunded $$95.00 for the core deposit he returned on 09/21/2016). Please allow 3-5 business days for the refund to appear on your statement.  Once you receive your refund on your credit card statement, you may dispose of the parts as you see fit. The part will NOT NEED to be returned. We are unable to refund any other monies than what Mr. *** paid for his total order of $249.98 on 08/18/2016. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

A pre-paid shipping label will be e-mailed to [redacted] today. Unfortunately, we cannot reship the part. The incorrect part must be returned and a new order placed. All shipping charges will be waived on the reorder. In addition, I will take $5.00 off the order.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have issued a full refund of $47.93 to [redacted]’s credit card. Please allow 3-5 business days for the refunds to appear on your statement. Please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

The outgoing shipping charges have been refunded. Had the return been set up correctly by the new trainee, you wouldn't have had to return the radiator at all. Please fax the return shipping receipt to [redacted] . Please make sure to reference your order number.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. [redacted] placed her order on 02/27/2018 at 10:16 AM EST and choose her part that was only available for ground shipping as the part listing showed. [redacted] order was shipped...

03/01/2018 at 8:42 AM EST. As our website and checkout screens also show Tracking numbers are usually available within 2 to 3 BUSINESS DAYS after placing your order. (On some orders it may take longer than 3 days) All tracking numbers are e-mailed to the e-mail address you provided at the point of sale. Ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. [redacted] order is scheduled to be delivered on 03/10/2018 within the 3-7 business days as promised. Again, please accept our sincere apologies for failing to provide you with the excellent service you expected from us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have issued a refund $211.35 on 03/26/2018 to [redacted] credit card as per his desired settlement. Please allow 3-5 business days for the refunds to appear on your statement. Please...

accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory with contingency on a full refund.
I'd shipped back the wrong item [redacted]
Regards,
[redacted]

Thank you for contacting us. Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize for any miscommunication or   misunderstanding and have refunded you in full $374.18 on 03/08/2016. Please allow 3-5 business days...

for the refund to appear on your statement. Once the refund has appeared you may   dispose of the parts as you see fit.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have issued a refund of $36.95 on 02/27/2018 to [redacted] credit card. Please allow 3-5 business days for the refunds to appear on your statement. Once you receive your refund...

on your credit card statement, you may dispose of the parts as you see fit. The part will NOT NEED to be returned.  Please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. As we discussed with Mr. [redacted] when he contacted us, this transaction was voided 14 minutes after Mr. [redacted] placed the order via our website effective 07/07/2016 with the PNREF number is...

[redacted]. Please allow 3-5 business days for the transaction to be removed from Mr. [redacted]’s statement. We thank Mr. [redacted] for notifying us of this catalog error so we can correct the issue. Please accept our apologies for any inconvenience that we may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have issued a full order refund of $44.91 on 03/02/2018 to [redacted] credit card. Please allow 3-5 business days for the refunds to appear on your statement. Once you receive your...

refund on your credit card statement, you may dispose of the parts as you see fit. The part will NOT NEED to be returned. Please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]