Snack Brothers Candy & Chip Company

We apologize for the error in the refund. Mrs. Taylor credit card was refunded $65.99 on 08/15/2015 and $20.59 on 08/28/2015 for a total refund of $86.58.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Reviewing our records, Parts Geek has not received any packages or envelopes via [redacted] delivered to our sales office. However in show of good faith we have issued a check on...

08/05/2016 to Mrs. [redacted] in the amount of $21.93 to be mailed via [redacted] to Mrs. [redacted] address given to us via this [redacted] complaint. Please allow 7-10 business days for the check to be received. Please accept our apologies for any inconvenience that we may have caused.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have issued a full refund of $222.61 to [redacted] credit card. Please allow 3-5 business days for the refunds to appear on your statement. Once you receive your refund on your credit...

card statement, you may dispose of the parts as you see fit. The part will NOT NEED to be returned. Please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded Mr. [redacted]’s credit card for $28.72 and $74.80 on 07/28/2016. Please allow 3-5 business days for the refund to appear on your statement.  Again, please accept our...

apologies for any inconvenience that we may have caused and we thank you for your patience.

In order to receive a refund for the defective product, it must be returned. We do not refund portions of assembly's or kits. It was sold as an assembly and must be returned as one. We also do not ship out free portions of assemblies and kits in the event that a piece of the assembly or kit is defective. Please fax a copy of the mechanic's work order to [redacted] and reference your order number. We can make a determination from there.

Mr. [redacted] was credited $9.95 on 12/17/2015 for his ground shipping charges. Please allow 3-5 business days for transaction to appear on the statement.

[redacted] was refunded for the outgoing overnight shipping charges in the amount of $29.95 on 5/22/15.The return was received and refunded in full on 6/4/15 in the amount of $136.66.We apologized to [redacted] via ticket [redacted] for the mishandling of his overnight order.

The restocking fee is listed on our Customer Service page, as any other Internet company. The customer service tab can be accessed from any page on our website. Do you have a 2.4L, 4 cyl Automatic?

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Although Mrs. [redacted] received what she ordered part number [redacted] as listed on her payment invoice, it appears Mrs. [redacted] ordered the incorrect part as she states she is in need of part...

number [redacted] instead. As per our Policies page ([redacted]), we do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer. However because Mrs. [redacted] is not satisfied with her experience with Parts Geek, we have refunded Mrs. [redacted] $21.23 on 04/27/2016 for the return shipping fees she has paid. Please allow 3-5 business days for the refund to appear on your statement.  Mrs. [redacted] has received a full refund on 04/10/2016 for $180.23 for part number [redacted] she has returned to us. Partsgeek does not have a membership fee with our customers as we bill customers only for the orders they place with us nor do have a membership to order from our website. At this time we are unable to credit $15.00 for a membership Mrs. [redacted] mentions she has agreed to.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded you $33.69 on 04/13/2016, please allow 3-5 business days for the refund to appear on your statement. Again, please accept our apologies for any inconvenience that we may...

have caused.

Mr. [redacted] has been issued a refund for $93.35 on 01/07/2016. Please allow 3-5 business days for the refund to appear. Mr. [redacted] will NOT need to return the parts and can dispose of them as he sees fit. Thank you..

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Because of the inconvenience, we have refunded you $ for your total order on 06/3/2016. Please allow 3-5 business days for the refund to appear on your statement.  Once the credit has...

posted to your credit card statement, you may dispose of the fuel tank as you see fit. There will be no need to return the parts and we do not require them back. Again, please accept our apologies for any inconvenience that we may have caused. Thank you for your patience.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Reviewing our records, we show [redacted] credit card was refunded  $142.93 on 12/23/2016. Please allow 3-5 business days for the refund to appear on your statement. Again, please...

accept our apologies for any inconvenience that we may have caused and for the delay in receiving a response from our establishment.

As indicated on our website, order confirmation, and order invoice e-mails, we do not accept order cancellations.  Can I Cancel My Order?We do not accept order cancellations because we often package products within an hour of ordering which is why we don't have the ability to cancel orders....

We begin the order process as soon as the order is placed.  Your RMA number and return instructions are listed below.Please write your RMA number on the outside of the shipping box in black marker. Do not write on the parts boxes themselves as we will not be able to resell your item. All cores must be returned in their original box. RETURN ADDRESS:[redacted]To:  [redacted]Attn: ReturnsHow to return your part: All parts must be returned in their original box and in resellable condition.Parts cannot be installed or damaged by incorrect installation. Electrical parts are not returnable if unsealed Make sure you properly package your return. We are not responsible for items damaged in transit.You are responsible for all return shipping charges. You may use the shipper of your choice; however we recommend that you obtain both insurance and a return tracking number in the event of damage or loss. We are not responsible for uninsured, damaged, or undelivered packages. Refunds: Most part refunds are processed within 30 days of receipt. If you have not received your refund within 30 days, please feel free to contact us anytime.

Thank you for contacting us. We responded to your initial Revdex.com review 02/23/2016 and after communicating with you 02/23/2016, we provided a prepaid shipping label via UPS tracking number [redacted] on 02/23/2016 to return the product. We were under the understanding we had resolved the...

situation and came to a mutual agreement as per your request “Send me a return shipping label and I'll gladly send back this radiator”. We apologize for any miscommunication or misunderstanding and have refunded you in full $245.35 on 02/25/2016 ($241.40 and $3.95) prior to receiving the product back. Please allow 3-5 days for the refund to appear on your credit card statement. Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We do not have a Customer Service number as indicated on ourwebsite.According to the phone conversation that I reviewed on7/13/15, [redacted] disconnected the phone conversation with [redacted], becauseshe was confrontational. [redacted] asked [redacted] numerous times how he canassist to no avail. [redacted]...

[redacted] called back and again spoke to [redacted].  He explained to her that the part that sheneeded was out of stock at that time, and that she had been refunded for thepart. We have a copy of the phone conversations, as all phone calls arerecorded. As far as the refund goes, the bank/credit card companyaccepted the credit on their end. It was not rejected. The credit for the partin the amount of $9.98 was refunded on 7/6/15 @ 11:46AM. The transaction numberfor the credit was [redacted]. I highly advise [redacted] tocontact her financial institution.  If the credit was not applied to her card ending in 6288, we need documentationfaxed to us from the bank/credit card company showing that it was not applied. We can then proceed from there. Our fax number is [redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded you with the credit card used at the time of purchase. Please see below for the breakdown of each order and dollar amounts as the credit amount you requested and the debit...

amount is different than what we show in our records: Order # [redacted] placed 01/27/2016 Parts Ordered 2014 Chevrolet Malibu Oxygen Sensor Price: $40.23 Qty: 1 Part #: [redacted] 2014 Chevrolet Malibu Oxygen Sensor Price: $38.23 Qty: 1 Part #: [redacted] Parts $78.46 shipping $12.20 Total $90.66 Credits: $78.46 02/25/2016 parts$12.20 03/29/2016 outgoing shipping Order # [redacted] placed 01/28/2016 Parts Ordered 2012 Chevrolet Malibu Oxygen Sensor Price: $47.23 Qty: 1 Part #: [redacted] 2012 Chevrolet Malibu Oxygen Sensor Price: $39.33 Qty: 1 Part #: [redacted] Parts $86.56 shipping $18.90 Total $105.46 Credits: $39.33 on 02/06/2016 for parts$47.23 on 03/29/2016 for parts$18.90 on 03/29/2016 outgoing shipping Order # [redacted] placed 02/08/2016 Parts Ordered Oxygen Sensor Price: $39.33 Qty: 2 Part #: [redacted] Oxygen Sensor Price: $47.23Qty: 2 Part #: [redacted] Parts $173.12 shipping $18.90 Total $192.02 Credits: $87.25 on 02/06/2016 for parts ($78.66 parts and $8.59 partial outgoing shipping)$94.46 on 03/29/2016 for parts$10.31 on 03/29/2016 balance of outgoing shipping Order [redacted] placed 03/25/2016 Parts Ordered Oxygen Sensor Price: $39.33 Qty: 2 Part #: [redacted] Oxygen Sensor Price: $47.23 Qty: 2 Part #: [redacted] Parts $173.12 shipping $0.00 Total $173.12 Qty: 2 Part #: [redacted] Parts delivered - UPS tracking number [redacted] on 03/28/2016 signed for by SHEENA Qty: 2 Part #: [redacted] parts still in route via - USPS tracking number [redacted] eta 03/31/2016 We also have contacted Mr. [redacted] via telephone to discuss this matter further.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded Mr. [redacted] credit card for $173.11 on 07/15/2016. ( $150.61 for part and $22.50 for the core deposit). Please allow 3-5 business days for the refund to appear on your...

statement.  Again, please accept our apologies for any inconvenience that we may have caused and we thank you for your patience.