Snack Brothers Candy & Chip Company

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Reviewing our records, we show Mr. Allan’s credit card was refunded for $63.93 on 06/23/2016 for his total order transaction of $63.93.  (Please allow 3-5 business days for the refund...

to appear on your statement) Once you receive your refund on your credit card statement, you may dispose of the part as you see fit, the inner fender part number [redacted] will NOT NEED to be returned.  Again, please accept our apologies for any inconvenience that we may have caused and we thank you for your patience.

Com[redacted]I SEND BACK MY WRONG ORDER YOU SEND ME A CREDIT OF $133.90, I PAY $220.48 AN YOU ONLY WANT TO CREDIT ME BACK $133.96 ARE YOU KIDDING NEED TO SHOW THIS ALL OVER THE INTERNET.WILL LET EVERYONE KNOW ABOUT THIS COMPANY. WHEN SOMETHING HAPPEN DISPUTE THERE CREDIT CARD. This is to inform you that your credit was processed today. Invoice Number: [redacted] Parts: $133.96 Total Credit: $133.99WHEN SOMETHING HAPPEN DISPUTE THERE CREDIT CARD. WILL GET MY $220.48.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. [redacted] was emailed a prepaid shipping label on 12/26/2017 to his email address listed on the order. We ask [redacted] to check his spam and junk folders. We have also reached out...

to [redacted] as he has stated the part was already returned. We have requested [redacted] provide us a copy of the receipt of the amount paid to return the part, so we may reimburse him the costs. Because [redacted] is not satisfied with his experience with Parts Geek and in a sign of good faith, we have issued a refund of $94.28 on 12/28/2017. Please allow 3-5 business days for the refunds to appear on your statement. Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have issued a refund of $54.28 on 03/12/2018 to [redacted] credit card. Please allow 3-5 business days for the refunds to appear on your statement. Please accept our apologies for any...

inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

To Whom it May Concern:Here at www.partsgeek.com we pride ourselves on our customer service. Mr. [redacted] placed this order online without help from an agent. If his shipping address that he did indeed provide was correct, then the package was delivered to that location. If the package was not...

delivered properly, Mr. [redacted]'s problem would have then been with the shipper and us. However, do to the time the order was placed, 10/28/15, no claim can be made for his missing items. Mr. [redacted] has filed a chargeback with his credit card company and lost. The credit card company agreed with us. Normally, we would not respond in this way because we always put our customers first, however, Mr. [redacted]'s repeated negative comments are upsetting and troubling and we will not repeat them in this response. None the less, as a measure of good faith, we will credit Mr. [redacted] the total amount of his order only. The amount of his order in full was $136.57. Please allow a few business days for the credit to show with the financial institution. We apologize only for not providing you the excellent customer service we feel every customer deserves.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. As Mr. [redacted]’s return authorization instructions indicated “Please SAVE your return tracking number until you receive credit”. In a show of good faith, we have refunded Mr. [redacted] for...

the Part numbers [redacted] and [redacted] on 08/01/2016 for the total amount of his order transaction $187.20. (2 separate transactions of $173.96 and $13.24) Please allow 3-5 business days for the refund to appear on your statement.  Please accept our apologies for any inconvenience that we may have caused.

Complaint: [redacted]
I am rejecting...

this response because:Talked with [redacted] of PartsGeek. Gave my tracking number. They found I had sent back over a month ago. Asked if everything was now all ok. I said I will wait to see if my credit card is reimbursed in the next 3 to 5 days like he said it would. I will hold my response after this has taken place. Got only phone number to get thru after Revdex.com contacted client on my behalf.
Regards,
[redacted]

We DO NOT have store credit. I have no idea what this customer is talking about. [redacted] paid with a Visa ending in [redacted]. We refunded both charges to the Visa card ending in [redacted]. I would advise [redacted] to contact his credit card company. The confirmation numbers provided by Visa are below.  [redacted] Credit Approved This transaction has been approved. [redacted] system Oct 16, 15 09:50 $-20.15 [redacted] Credit Approved This transaction has been approved. [redacted] system Nov 03, 15 01:12 $-9.95

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. [redacted] gave us a payment in form of a paper check. We do not have electronic payments and when payment is made by check it can take up to 30 days for our customers to receive their...

parts. We received [redacted] check on 10/23/2017 and sent for processing on 10/25/2017. In show of good faith we have issued a check to [redacted] in the amount of $79.43 to be mailed via [redacted] to [redacted] address given to us via this Revdex.com complaint. Please allow 7-10 business days for the check to be received. Please accept our apologies for any inconvenience that we may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I spoke with a Mr. [redacted] He was very Helpful with resolving this Issue.
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded you the remaining balance of $152.22 from your order. Please allow 3-5 business days for the refund to appear on your statement.  Again, please accept our apologies...

for any inconvenience that we may have caused. Thank you for your patience.

A pre-paid return shipping label will be e-mailed to [redacted]. Had a pre-paid shipping label been requested, we would have sent one.  We received 1 ticket ([redacted]) on August 31st. Mon, Aug 31 2015 09:19amthe item ordered -- [redacted] came Saturday August 29. When unpacked it was...

broken. How do I return this item for exchange of same part NOT BROKEN  There were no other tickets submitted from this customer, nor was a response received.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded Mr. [redacted] credit card $138.62 on 07/14/2016 (3 transactions of $77.81, $54.33 and $6.48). Please allow 3-5 business days for the refund to appear on your...

statement.  Once you receive your refund on your credit card statement, you may dispose of the part as you see fit. Again, please accept our apologies for any inconvenience that we may have caused and we thank you for your patience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] credit card was refunded $150.34 on 07/28/2015. Ground shipping charges are not refunded for any reason. Our refund policy as stated on our website:How long do part refunds take?Most (but not all) returns are credited within 30 days of receipt of return. Credit card refunds take...

approximately 3-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You will receive an e-mail the day your refund is processed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, May I add that I think it is in their best interest to include complete instructions on how best to return their cores and unwanted merchandise. There was nothing in my package regarding how to do that. I tried to do everything right. 
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Mr. [redacted] placed an order for a new [redacted] however our warehouse received a returned clearly installed older [redacted] in the package/box...

containing the new [redacted] as we have photos to document what was received by Mr. [redacted] (See attached)  Our policy is only to refund customers parts they have ordered from us and not from another establishment. However, because Mr. [redacted] was not satisfied with his experience with Parts Geek and in a sign of good faith, we have issued a refund to Mr. [redacted] credit card for $67.98 on 11/29/2016. Please allow 3-5 business days for the refunds to appear on your statement.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Although Mr. [redacted] received what was ordered and returning the parts as not needed we do not offer prepaid shipping labels to our customers for these circumstances.  As per our...

Policies page ([redacted]), we do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer. Parts Geek prides itself in sending auto parts to our customers as quickly as possible as we have warehouses located throughout the United States and to ensure this would happen with Mr. [redacted] with his delivery address located in DESERT HOT SPRINGS, CA we shipped out his order from our [redacted] warehouse.  However to return the merchandise to our supplier the returns department warehouse is located in [redacted] ** [redacted] and unable to be returned to the same warehouse where it was shipped from. However because Mr. [redacted] is not satisfied with his experience with Parts Geek, in good faith we have provided Mr. [redacted] (2) prepaid shipping labels we have emailed him to [redacted] on 07/28/2016 via UPS tracking number [redacted] and [redacted] with instructions how to return the not needed parts. Once Mr. [redacted] returns all the merchandise with the prepaid labels provided, Mr. [redacted] will be refunded for his order. Please accept our apologies for any inconvenience that we may have caused.

We have attempted to contact Mrs. [redacted] at her phone number [redacted] on 07/27/2016 at 2:57 PM EST and left a detailed message. We have not received any notification of the refund posted to Mrs. [redacted] credit card being denied or refused. Mrs. [redacted] visa credit card ending in [redacted] was refunded $ 53.78 effective 07/08/2016 with the PNREF number is [redacted] payment code number [redacted]. Please allow 3-5 business days for the credit to post on Mrs. [redacted]’s statement. We ask Mrs. [redacted] to confirm the visa credit card number ending in [redacted] is the credit card in question and that she contact us with her credit card company on a 3 -way telephone call to resolve this issue. We are unable to send a check unless we speak with Mrs. [redacted] and her credit card company confirming the refund of $53.78 was not received. Thank you