Snack Brothers Candy & Chip Company

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded Mrs. [redacted] credit card for $77.00 on 08/09/2016. Please allow 3-5 business days for the refund to appear on your statement.  Again, please accept our apologies...

for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded Mr. [redacted] credit card $130.00 on 07/06/2016 for the steering rack core returned. Please allow 3-5 business days for the refund to appear on your statement. (Mr. [redacted]...

only paid $130.00 for the core deposit as listed on his payment invoice email: 2004 Ford Crown Victoria Steering Rack Price: $128.73 Core: $130.00 Extended Warranty: $0.00 Qty: 1 Part #: [redacted] ) Again, please accept our apologies for any inconvenience that we may have caused and we thank you for your patience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Travis [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

I sincerely apologize [redacted] You have been refunded today in the amount of $19.24 for the restocking fee that should never have been charged as well as your initial outgoing shipping charges. The agent that you were corresponding with via our ticket system has been reprimanded to the fullest...

extent. That was completely unacceptable. You are a valued customer, and our goal is your complete satisfaction. We hope that you will give us another opportunity to fulfill yourneeds. Please accept this correspondence as free shipping towards your next 2 orders with us.Again, please accept our apologies for any inconvenience that we may have caused you. In the future, we promise to do everything possibleto assure your satisfaction with our service. If we may be of any assistance, please do not hesitate to contact us.

Complaint: [redacted]
I am rejecting this response because:This part on a [redacted] AND [redacted] are ALL THE SAME (M** [redacted] if you call a ** dealer or look at part numbers on any online parts seller!! This business does not know what they are doing and are extremely dishonest. There are most likely MANY people with the same problem dealing with these is. I noticed you have other similar complaints about them. I have the part but cannot and will not pay [redacted] $70 SHIPPING TO RETURN $57.91 WORTH OF USELESS PARTS.PLEASE call a ** parts (dealership) and put an end to this nonsense. The name of the part is lower engine cover. 
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Parts Geek emailed Mr. [redacted] a prepaid return shipping label on 01/14/2016 via FedEx tracking number [redacted] to his email address of [redacted]. This email would have...

come directly from FedEx and perhaps went directly into Mr. [redacted]’s spam or junk folder. Since receiving this complaint we have refunded Mr. [redacted] with the credit card used at the time of purchase for the credit amount of $144.63 on 02/09/2016. However the refund will take 3-5 days to appear on the statement. We have also emailed another prepaid shipping label to Mr. [redacted] email address today 02/09/2016 to please return the incorrect strut and coil spring assembly received via FedEx tracking number [redacted] Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving your desired settlement.

The companies communication is horrible. They say they will call back and dont. All email responses are automated. After a month and opening this complaint I finally received my part.
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It's for the abs sensor they are wanting me to take the whole part off my truck pay hundreds in labor then send it to them. Then wait 2 weeks to get it back and meantime I pay storage fees. I will just take this up with a lawyer and sue for part plus attorney fees courts cost and interest. You could have just answered your phone and could've done this real easy but you chose not too
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
With all my years in the automobile industry and my vast knowladge in the repair industry I am very familiar about rebuilt and remanufactured auto parts. After examining the part and with the other information that I obtained on the internet I will not take a chance and install this unexceptable looking part into my transmission to test it. I dont know any other company that after my complaint and other information obtained would not agree with me and gladly return it paid by you the seller but its one of your many complaints you have against you from others and now me. Parts geek you are such fraud and unwilling to be a decent company you dont even have a customer service department to except calls and complaints. This is not a fight its a true customer complaint.
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have provided [redacted] a [redacted] prepaid shipping label we have emailed to his email address listed on his order on 03/14/2018 with instructions how to return the parts. We ask [redacted]...

to check his spam and junk folders for this email from Parts Geek. Once the parts show in transit to our warehouse, we will refund [redacted] in full for the part. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize for Mr. [redacted] receiving defective steering rack and will be notifying the manufacturer of this issue. We have issued a prepaid shipping label to Mr. [redacted] to his email address...

[redacted] via UPS tracking number [redacted] to return order [redacted]. Once Mr. [redacted] returns the steering rack with the prepaid shipping label provided we will refund Mr. [redacted] in full for his order of $488.48.

The order was refunded in full on 8/13/15.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize for Mrs. [redacted] receiving defective power steering pumps and will be notifying the manufacturer of this issue.   Reviewing the history of Mrs. [redacted]’s...

orders it appears an agent has already contacted Mrs. [redacted]’s regarding these issues on 02/09/2016. Parts Geek has issued a refund in full for order [redacted] power steering pump part [redacted] for $161.33 on 02/09/2016.   We have issued a prepaid shipping label to Mrs. [redacted] to her email address via UPS tracking number [redacted] to return order # [redacted] the power steering pump which Mrs. [redacted] verbally confirmed with our agent she did receive in her email.We have refunded Mrs. [redacted] in advance for the power steering pump needed to be returned for $161.33 for the part on 02/09/2016 and $105.00 for the core on 02/09/2016 for a total of $266.33. We have asked Mrs. [redacted] to please return the pump from order # [redacted] with the prepaid shipping label we have emailed her. Please allow 3-5 days for these credits to appear on your statement.In total we have refunded Mrs. [redacted] $427.66, the total amount she has paid for both power steering pumps.  Again, please accept our apologies for any inconvenience that we may have caused and we're glad we were able to reach a more acceptable resolution for Mrs. [redacted].

[redacted] was refunded for the missing part in the amount of $110.23 on 6/6/15.  As of today, the part is still in transit (Fed Ex tracking number [redacted], ship date 5/28/15). We have initiated a tracer with FedEx as per our policy.

Outgoing shipping charges are not automatically refunded with the part. They have to be manually processed. Had we been contacted regarding a discrepancy, we would have fixed it. We were not contacted.

A new rotor was shipped out via USPS tracking number [redacted] and delivered on 10/16/15.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have received the refund
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Our records indicate Mr. [redacted] did not contact us via our toll free telephone number or our customer support ticket system listed on our customer service page of our website...

[redacted] to notify us of the missing cold air intake or to notify us with any issues with his order.  If Mr. [redacted] would have contacted us first rather than the Revdex.com we would have been able to remedy this situation without the Revdex.com being involved. Since receiving this complaint we have verified the cold air intake in deed was not shipped out and we apologize for our error. We have refunded Mr. [redacted] in full for his entire order $303.97 on 06/27/2016 (2 transaction credits of $260.15 and $43.82) for his inconvenience. Please allow 3-5 business days for the refund to appear on your statement.