Snack Brothers Candy & Chip Company

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have issued a refund of $42.95 for the part and $22.40 for the return shipping costs for a total of $65.35 to [redacted] credit card as per his desired settlement. Please allow 3-5...

business days for the refunds to appear on your statement. Please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded Mr. [redacted] credit card $84.28 on 09/26/2016 for the brake master cylinder. Please allow 3-5 business days for the refund to appear on your statement. Once you receive...

your refund on your credit card statement, you may dispose of the brake master cylinder as you see fit, there will be NO NEED to return the brake master cylinder. Again, please accept our apologies for any inconvenience that we may have caused.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you foryour quick response.  I am now more confident on returning to your site.
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize for Mrs. [redacted] receiving a defective a/c compressor kit and will be notifying the manufacturer of this issue. We apologize for any miscommunication or misunderstanding and...

have issued a prepaid shipping label to Mrs. [redacted] to her email address on 07/01/2016 via UPS tracking number [redacted] to return order [redacted]  the defective a/c compressor kit. Once Mrs. [redacted] returns the defective a/c compressor kit, she will receive a FULL refund (including the extended 3 year warranty) of $ 225.13.We have contacted Mrs. [redacted] via telephone advising Mrs. [redacted] of this information as well and Mrs. [redacted] was extremely receptive with our conversation and resolution to her concerns and we hope this resolves this matter favorably.

We apologize for the delay in the remaining $11.20 being refunded to Mr. [redacted] credit card. $11.20 was refunded today 06/24/2015 to Mr. [redacted] credit card. We understand Mr. [redacted] credit card was compromised and the original cc# used was canceled. However, we assure you the refund was applied...

and accepted with the approval number [redacted]. Credit card refunds take approximately 3-5 business days to show up on your statement AFTER we process the credit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted] ordered the incorrect part; Parts Geek did not send him the wrong part. As stated below, Mr. [redacted] ordered for a 2006 [redacted] and Mr. [redacted] has a 2006 [redacted] Mr.[redacted]  email confirmations he received clearly state what Mr. [redacted] ordered:    Mr. [redacted] inputted a 2006...

[redacted]not a 2006 [redacted] (which Mr. [redacted] states he owns). Mr. [redacted] also states he ordered part number [redacted] however he did not, as shown, he ordered part number [redacted] Mr. [redacted] ordered the incorrect parts for his vehicle therefore is responsible for any return shipping charges as our policy states. We apologize for any inconvenience.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.  As Mr. [redacted] payment invoice email shows he ordered part number [redacted] - listed on our website as 1997-1999 Toyota Camry Tail Light Assembly - Right - Passenger Side - Action...

Crash [redacted]http:/[redacted]/catalog/1998/toyota/camry/body_electrical/tail_light_...⇄ incorrect taillight was ordered as Mr. [redacted] stated he needed the driver side - LeftWe requested from Mr. [redacted] several times in his support tickets [redacted],[redacted]his return tracking number as our warehouse has not issued a credit memo stating they had received the returned tail light. Mr. [redacted] would not provide the return tracking number to us.As a sign of good faith, we have issued Mr. [redacted] a full refund of $50.93 on 09/14/2016. Please allow 3-5 days for credit to appear on the statement.   Thank you

Complaint: [redacted]
I am rejecting this response because: I have no ideal what you are talking about (production date).  Can you explain what you mean please
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Reviewing our records, we show your credit card was refunded   $74.96 on 03/16/2016. Due to circumstances regarding this complaint, we have issued an additional refund for...

$152.60 on 04/07/2016 for the remaining balance of the order. However the refund will take 3-5 days to appear on the statement. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a response from our establishment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very very much for the expeditious response!
Regards,
[redacted]

Mr. [redacted] has been issued a refund for $47.96 on 01/07/2016. Please allow 3-5 business days for the refund to appear. Mr. [redacted] will NOT need to return the parts and can dispose of them as he sees fit. Thank you..

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have refunded Mr. [redacted] credit card $67.99 on 08/29/2016 for the core deposit returned to us. Please allow 3-5 business days for the refund to appear on your statement. Again, please...

accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Although Mr. [redacted] received the part he ordered part number [redacted] as listed on his payment invoice, it appears Mr. [redacted] ordered the incorrect tool box for his vehicle. The listing for...

part number [redacted] shows: [redacted] Tool Box - Single Lid - L 60 in. x W 19.25 in. x H 19.5 in. - Black – Angled Manufacturer Part Number: [redacted] Notes: Single Lid; L 60 in. x W 19.25 in. x H 19.5 in.; Black; Angled Mr. [redacted] advised us his vehicle had a 63” in length. As our website listed multiple 60 in and 63 in tool boxes for Mr. [redacted]’s 2014 [redacted] Mr. [redacted] choose the incorrect size tool box. [redacted] As per our Policies page [redacted], we do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer. Mr. [redacted] was given the return instructions to return the incorrectly ordered parts which listed Mr. [redacted] would be responsible for any return shipping costs. Our agents also advised Mr. [redacted] return shipping costs would not be refunded for these circumstances. We have issued Mr. [redacted] a refund for the tool box returned 12/20/2016 for $336.98 however unable to refund any additional monies for return shipping costs. Again, please accept our apologies for any inconvenience that we may have caused.

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Because of the inconvenience, we have refunded you $75.59 for the part and partial shipping on 06/10/2016. Please allow 3-5 business days for the refund to appear on your statement. ...

Once the credit has posted to your credit card statement, you may dispose of part number [redacted] as you see fit. There will be no need to return the parts and we do not require it back. We will update the catalog for this error and unfortunately the part Mr. [redacted] is looking for Parts Geek does not carry. Again, please accept our apologies for any inconvenience that we may have caused. Thank you for your patience.

We are in New Jersey. The returns warehouse is in Exeter, PA. We do not make note of return shipping costs on returns. We discard the boxes.I will refund the $12.00, however, I would advise in the future that you retain your register receipts and not ship anything back to any company using USPS Parcel Post. I would also advise obtaining a tracking number. You have no idea how many USPS orders get lost, damaged or mis-delivered. USPS will not honor any claims without a register receipt or a tracking number. Thank You

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. Because of the inconvenience, we have refunded you an additional $13.65 from your total invoice order of $286.35. We have refunded you $300.00 on 05/05/2016. Please allow 3-5 business days...

for the refund to appear on your statement. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving your refund in a timely manner. Thank you for your patience.

We have contacted the customer and have reshipped the parts.