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I have spent days trying to close an account I did not authorize to be open Today I spent hours on the telephone with different customer service representatives being bounced from one department to another, being put on hold, and disconnected I was told today that the 7th customer service person would call be back---SHE DID NOTSomeone at USAA "locked" my account so no one (myself and USAA included) can access itThis was the story I was told today I cannot access my account on line, and no one at USAA can access I when I call in to the customer servicecenterI am not getting my credit card bills Everything is "locked." After a third day of this and more cutomer service representatives bouncing me around different departments I HAVE HAD ENOUGH!

Having banked with USAA for many years I've noticed a definite downturn in the quality of their service in recent years - this was finally demonstrated to me this month when I paid off my USAA visa card and its $balance on Aug and found on Aug the same amount was withdrawn again from my local credit union account , having detected the error I called USAA and after much discussion & several representatives USAA stated that my money could not be returned to me until business days had passed ( despite the fact that it had been withdrawn in one business day and that it was clearly an error on their part ) , I was more than irritated being that USAA had cleaned me out of all the money I had in my credit union account and would likely be facing some over draft charges from transactions made in the previous couple of days - I went back to my credit union and arranged to stop payment on the duplicate withdrawal and had my money back in the credit union account the next day When I looked online today to make sure the matter was cleared on the USAA website I found they had added insult to injury by charging me a $returned check fee ! I called USAA and urged them to drop the fee which, amazingly , they did .Lesson learned , stick with your local banks and credit unions to hell with the big banks

I overpaid my credit card leaving me with a positive balanceI called to reaffirm that I could receive a check in the mail for this positive balanceI received my check in the mail for over dollarsHowever unknowingly the employee had charged me with a fraudulent balance transfer to a debit card that I did not authorize for the same amount as the refund as well as a balance transfer feeI called immediately as this money had been stolen from my credit card and reported the fraudulent transfer however nothing was doneThis was over weeks agoI called three times the first weekEvery day last week as well as todayIn all these phone called I was called a liar and and even accused of doing the transfer to get money, as well as the fact they don’t trust the people who answer their phones like somehow I should have known to speak to a manager for a “complicated” thing like inquiring about a check for an overpaid balanceAlso, this transfer was to a debit card, which is not po

Hello,
I have been a USAA member for years, my father is a US Army Vietnam veteran also a USAA member for 30+ yearsI swore into the US Marine Corps in June of and shipped to Quantico VA for Active Duty Service training, my orders were received on Aug 11th and I reported as ordered to OCS on Sept 9th Unfortunately after weeks I was injured and medically discharged from from the Marine Corps Active duty training and received orders to return home and instructions for line of duty benefitsThat is the background of my service to our country (I wish I was still there)
By all interpretation I find of the Service members Civil Relief Act of 2003, it clear that as stated
"Upon receipt of notice, creditors must retroactively reduce the
interest rate on servicemember’s debts as of the date on which
the servicemember was called to military service, in the case
of a reservist or inductee, the day on which the servicemember
received his or her orders"(S

I called USAA on 7/27/to pay off the entire balance on my account I asked what was owed IN TOTAL Was told $which I paid with my debit card and was cleared that day I checked my balance a few days later and it showed I had a late fee of $plus a balance of $ I called on 7/31/to complain and was told the balance of $had interest accrued and they couldn't waive the interest I paid AGAIN the $that day and they waived the $late fee A month later I get ANOTHER bill in the mail for $ I called and complained I shouldn't be charged as I paid off EVERYTHING in FULL They again said it was interest and they can't waive it I told them that I refuse to pay thisUnfortunately, now that I am trying to get a 2nd mortgage I didn't want this to show on my credit report so I called again today 12/6/and spoke with manager
She claims I was not told the correct amount of what I originally owed and the interest is from "Cash Advances" whi

*** ***/ *** *** *** *** / USAA : I made two purchases on my Visa# closed***/ New *** $dated10/19/2nd 11/07/$Both items were *** Fuel Tank, and were order with Part # out of my *** Owners Manual, Only need UNIT) The first received was a Brags/Stratton, and obviously not correct***s investigated and finally told me they changed the pt#With the correct part #, I ordered pt 2, and was told to hold wrong pt tell correct received Correct order 11/07/again on VisaNew Fuel Tank holes (too secure too Frame) did Not alignI returned Both on Dec.05, UPS, & I Filed Dispute so no miss inforSince 12/05/16, Visa has Made Major changes to my Acct: 8-$ Debit/Credits Posted to my Visa, Change my Dispute Claim To FRAUD, Cancelled and Re-Issued Visa Card, And Most recent, sent me two separate Lttrsdated Janof additional Debits&/or Credits Visa is Changing My VisaPlease Note; Each person I had con

On 10-12-I contacted USAA to activate my membershipI opened savings and checking accounts plus was approved for a credit cardOn 10-15-I called back in response to emails that I received from them about needing information from meI was transferred to many different people and had to go through their awful security check for each person and they were for the most part impatient and nastyI could not get any answers and they refused to let me speak to a customer service managerI tried to call back again on 10-16-with a similar experience Every attempted call took over an hour I then got a letter saying that they needed a copy of a utility bill to prove my address as otherwise my accounts would be closed as of 11-4-I faxed my land line phone bill on10-26-which I saw on my online account had been receivedThe reason that I got the credit card was because it does not charge transaction fees for purchases out of the country and I am going on a trip over Thanksgiv

We have several accounts with USAA and have been members for over yearsWe recently ran into some financial issues and were unable to pay on one of our accountsWe went into collections and sa payment arrangement and have been paying on the loan for monthsUSAA took a credit card I have and closed it out even though it was current and paid regularlyThere was no warningThey have also denied us online access to our other accounts and stated we can use the mobile lapplication but the issue with that is we are unable to print out any documents, insurance cards or view certain items i\within our accountsMy husband and I both tried, over serveral days, to contact them with the number provided on the screenEach time we called we were told that we needed to speak to someone in the accounts access department and would be placed on holdI was on hold for over mins and my husband was put on hold for over an hour and halfNo one ever came back on the lineI feel a

Received an email from USAA regarding a solicitation for my USAA VISA credit card A link included with the email stated "If you have a USAA credit card, we'll remove the interest on any purchase or cash advances this week." I called USAA to confirm the offer and was eventually informed that the interest free offer includes purchases and cash advances and the interest free period was for months I immediately took advantage of the USAA VISA credit card offer However, on the next billing cycle I was charged interest I telephoned USAA and eventually spoke with Lori, employee #*** I expressed objection to the interest charges and Lori indicated that she would not honor the advertised interest offer for cash advances She was curt and obstinate I do have screen shots of the above described email and attached link These screen shots were previously sent to USAA

USAA has repeatedly sent my credit card information to a business, ABCMOUSE.com (that I have never done business with)This business continues to charge my card on a monthly basisI have notified USAA of this fraudulent activity several times, yet they refuse to stop sending my information to ABCMOUSE.comSeveral replacement credit cards have been issued since the beginning of However USAA provides this new credit card number to the fraudulent business each time

My credit limit with USAA has be $ 14,until Jan20, My credit limit was reduced to $ on Jan 24, They claim it was combination of usage and credit reportI have a score with *** and with *** I monitor my credit report monthly with subscriptions with *** and ***I have never been late or made minimal paymentsI pay of balances quickly I do use the USAA credit cardI had a $balance in January that I paid off before May Made $ purchase in December and paid it off in January Its a military exclusive membership only
bank ( USAA ) I was drafted in the 70's processed for service and then cancelled because of military pulling out of Vietnam My son served in the national Guard I believe that USAA is trying to get me to cancel my membership by lowering my limit from
$ 14, to $ I spoke to several people with USAA that could not explain with any detailI believe this is a

Last year I received a promotion, via email for a 0% APR for 12-months from USAA, on balance transfersI Clicked on the promotion, went through the online process, then had the balance transferred.This past, week, I saw on my end of the year statement, that I was charged a transfer fee, which I expected, but that I was also charged over $in interestOn December 31st, I called USAA, spoke with ***, to notify him of the issue, and was told that "No Offer had ever been sent to me"Later they said that the promotional email they Had sent was not valid I had a supervisor (***) call me back, who basically stated the same thingHowever just recently, they have sent me the Same exact offerI told them that that would be a mistake through the online process, for allowing me to believe and proceed with the promotionThey then asked me for proof that I received the offer (a year-old email) and I told them that I no longer had it, but that I have received the same email multip

Incorrectly reporting a collection to major credit bureausI asked for validation and they sent me a copy of contract, which indeed had incorrect information and nothing elseI asked for proper validation including that they are allowed to collect the debt and the amount correct and statementsThe company replied that this is validation enoughThe information being reported is inaccurate and negatively affecting my credit

A credit card application was submitted on the phone based on a letter received In the application process the representative was asked multiple times to verify that the card offered a 0% interest rate for year Upon card receipt the terms appeared to differ from the agreed upon terms Customer service was called A customer service rep, ***, noted that the 0% applied to purchase Brenda, represented as an Executive Team member, again verified that the 0% rate applied to purchases Once the card was used and interest was applied customer service reps noted that the card did not have a 0% rate, that calls recording the application process and the customer service encounter were not available For all calls, both my husband and I were listening Today I was surprised when reps could clearly identify the rate, note that the 0% rate applied only to a spouse and offer a solution of opening another card, then paying a 3% transfer fee, which would be waived, but a again with no

My wife and I are on the US Government list to avoid receiving uninvited credit card offers Earlier this year or last year (or 2016), I called USAA to get auto and home insurance quotes Not long after that call, I received an offer for their credit card I called USAA to say I was on the pre-screen with the US Government and they should not have solicited my business "Please put me on your opt-out" l asked Today I got a second offer for a USAA credit card Will you help me stop them from continuing this solicitation?!!
Thank you,
*** ***

USAA owes me a $statement credit per a credit card promotional offerI have a voicemail saved from May 31, from USAA stating they owe me this $creditI have been working with them since January to resolve this issueAfter significant run-around, I finally contacted their executive resolution (ER) on July 2ndThey promised action which hasn't happenedI called back July and was again promised action which hasn't happenedOn Aug I spoke to another person in ER who promised to investigate and call a week laterShe never calledI called back Aug and left a voicemail for herNo replyI called back Aug and left another voicemail for herNo replyI called back Sep and received her voicemail again then transferred to another member of their credit card ERHe confirmed this is a "major issue" impacting many customers, and I'm on the list of affected customers and should receive the credit in 2-billing cyclesI highly doubt this is the case else th

On May 2016, I called and spoke with a representative about a cancellation of my credit card that I did not need or useDuring the so-called recorded conversation, representative used deceptive, unethical, and scare tactic to influence my decision based on a lieThis is by far the worst thing I ever heard from all my years with USAA and very unprofessionalWhat is this Payday lender business now? So please explain to me how my personal decision on the account which is paid in full, can be questioned to such extent, and treated so unethically? If a person asked you for a loan they could not afford you would tell them NO! So why am I being questioned on my own personal decision; which USAA is telling me lies about some BS security or credit score crapUnethical business practice and deception need to stop violating and influencing customer?decisions based on lies

I made a payment to my credit account for about $USD on July 31st The payment was taken from my checking and immediately reflected in my credit card balance on my account The next day I noticed the money was still taken from my account but that it was no longer applied to my credit payment I spoke to a rep (*** ***) for an hour and she let me know USAA is experiencing glitches in their payment system and it would be resolved by the next morning, she also confirmed the payment had not been applied and I was owed this money I call again the following day and spoke to a service rep *** who was hostile and told me I was not owed any money, she hung up on me I eventually spoke to the executive resolution team after getting "disconnected" times They let me know there is a glitch, and that getting my credit for the amount will take 2-business days, meanwhile my balance is due in days The bank took my money from my account and didn't apply it to my credit

I opened a secured credit card with the last four *** on October 24, through USAAUSAA held the deposit in a CD with the last four On November 13, USAA closed the secured credit card with the last four *** before any useI am placing a formal grievance that my $2,deposit has not yet been returnedI was previously told on November 14, by associate *** that she enlisted the help of several supervisors, and that the refund would be handled ASAPOn November 19, I called in was told by an associate that my check had been mailed, and that I should have it by the end of the weekI started a chat November 26, and I was told by chat associate Peter R that the funds were not yet released and no check has been sentI need MY money back

Hello! I made a purchase with *** New York 1-***-***-*** order number *** on 3/8/for a handbag for $after receiving the handbag I noticed it was too small so I sent it back on March 19, which was scanned by the USPS 1-***-***-*** tracking number *** the Postal Service is saying it's nothing they can do because they can not find the packageI file a dispute with My credit union but they won't refund my card because they stated the Post Office is reliableSo basically all of these companies are trying to make me responsible for a product I shipped backMy credit Union phone number is ***-***-*** My USAA number is *** Login In info is *** pin#***I just want this problem solved it's been going on for monthsI shouldn't have to pay for merchandise that I no longer have