Shideler Electric, Heating & Cooling

I am writing to you today because I have been trying to obtain the 10% bonus rewards points for the switch to Visa credit cards
Since March 28, I have been asking when I will see the 10% bonus on my Visa cardIn June, I finally received a phone number to the Rewards team and have been calling sinceToday, I received another nonchalant apology with no answer or timeframeThere are over 200,accounts without the 10% bonus, and a technology team has been investigating for over business days
I understand things can go wrong, but I have been inquiring since MarchI asked for a work-around and I was told these points cannot be manually addedHow is there not a resolution by now?
Messages can be seen in my account and there are notes on all the phone calls I have madeIf you need additional information, please do not hesitate to contact meI hope to hear back from you
Thank you

I've been a member of *** for about years, I have insurance, credit and checking through themLast year I found out I was deploying for months, so I talked to *** to get all my accounts squared away before I leftI told them my stuff would be in storage and I didn't want any documents sent to Afghanistan as our mail system can be pretty unreliableThey assured me that all correspondence would be electronic and even sent me cards with expiration dates that extended past my return dateI have had nothing but issues with them since I leftCards have been mailed to me at incorrect addresses, so now I have to watch my accounts like a hawk to make sure there are no unauthorized purchasesWhen I call, customer service is supremely unhelpfulI updated my address and they still sent my card to the wrong addressSo now I'm overseas without a card, having to stay up at night to wait until they open so that I can call and see what's going onI will be taking my business elsewhere wh

I bought two cameras on two occasions from atticI was told by the manager to mail the cameras back using the return label she provided which I didThe manager went in vacation and when I called back to check on the refund I was told they weren't going to refund one camera because they couldn't find proof of paymentI called usaa and had themv on the phone with the representative from the office of the President who confirmed paymentThe poison from the office of the President hung up the phone and refused to refund either cameraUsaa did not process that initial dispute and lost all record of the dispute unbeknownst to me at the timeI called art and spoke to a different manager who refunded part of the cost for one camera and said that's all their refundingI called usaa back and again filed another disputeUsaa only opened a file for one dispute for one cameraI was told they couldn't do anything about art not refunding the full amount for both cameras and they could not ta

I have reviewed my credit file and noticed several inaccuracies, I filed a dispute requesting debt validation verifying the accuracy of credit fileNo debt validation has been provided but my credit file is knowingly be updated as verifiedWithout debt vslidation, the balance remaining cannot be collectedThis is a clear violation of my consumer rights under FDCPA and the FCRA I have maintained all records and am willing to take legal action if necessary

on October and November of my credit card ending *** was paid off and charges came backon December and total was 20,
I didn't do it my credit card was in my wallet the whole time there payment made to this account but they didn't go though
I have been a member of usaa for yrs the customer service is horrible lately transfer like a yoyo each time that I call today I had called a rep acuse me
of the balance on the card

Mr* *** of the United States Military as well a Military Vietnam Veteran, has a credit card with U S A A who at this time is in violation of the Federal Register Part II of the Federal Reserve System (12) C F R Part (226) Truth in Lending as well as G-(A) Consent Form for Over-the-Credit Limit Transactions, and the Code of Federal Regulations Title (12) Banks and Banking (226.56) , Requirements for -the-limit transaction ,Mr* *** has s credit limit of dollars, the limit was used, Mr* *** was hoping and knew this transaction was not going to go though under Federal and State law this transaction should of never went though, under the law unless you tell U S A A otherwise we will decline any transaction that cause you to go over your credit limit if you want us to authorize these transaction , you can request over-the -limit coverage, if you have over -the- limit
coverage and you go over your credit limit we will charge you a fee, even if you request over-the credit-lim

From previous complaint filed 5/19/16:
On April 16, I received a text from USAA asking whether I made a $700+ credit card purchase to Pep BoysI texted back "N" and then called them and reviewed all charges and to report my CC fraudulentUSAA sent me a new cc but the $700+ amount from Pep Boys was transferred over to my new cardI have called USAA a total of times (total of minutes / 7+ hours) since to try to get this amount removedApparently, the customer service agents can't make any correction to my purchasesInstead, I have been told numerous times that a report has been made to the Advisors (back end department) and that someone will get back with me in 24-hours(I can’t tell you how many times I have heard that someone will get back with me in 24-hours) I have spoken to numerous customer service agents and supervisors who say they don't have these "advisors" direct lines therefore can only email a requestI am routinely transferred between the Fraud, CC (cre

My secured USAA credit card was billed an annual feeI called to ask it be waived like it had been done every year since having the cardThe secured deposit for the card that is deposited into a USAA CD that does not generate enough interest even cover the annual card fee, exclusively due to super low interest rates paid by USAAThe initial customer service rep declined to waive the feeI then asked to speak to a manager, *** ID ***, who also denied my requestI am the working poorThe $fee is costly to meCoupled with the fact that I have a good sum of money tied up arbitrarily in a super low interest bearing account, I felt I should close that secured credit card account and move my deposit money out of USAA makes the best sense for me in some waysI am taking a hit on my credit report for closing an established account but I felt neglected by USAA and couldn't afford the extra bill since the annual fee wouldn't be waivedAfter doing all this, *** then informs me I

On May 12, 2016, our credit card was charged twice for the same $from to the *** *** *** My husband saw the duplicate charge and contacted the *** to resolve the issue The representative apologized and said they would issue a refund and e-mailed my husband a refund receipt After two weeks, we had not received a refund to our card, my husband attempted to reach out to the *** again, but did not receive a response He contacted our credit card company to inquire about disputing the charge He was told he had to wait until June to file the dispute because the *** had until then to make the refund
June came with no refund to our card, so my husband opened a claim dispute on our account He submitted the dispute of the duplicate charge and attached the refund receipt from the *** as well as the e-mail he had received with the receipt All of this was done electronically On July 5, we received a letter in the mail saying that we needed

I do not have a credit card with USAA and would like this taken off of my credit immediately !!!! I have never authorized a credit card with this company and it's on my credit affecting my score!

Just refinanced my house and paid off a few credit cards in the processPaid USAA in full $11,and then after paying the bill in full they sent me another bill for $
no other credit card company sent another billWhen USAA was questioned about this they put me on hold for minutes and then came back and refused to waive the additional feeUSAA used to be a good company with excellent customer serviceThey are no better than any other bank and the customer service is horrible

USAA continues to collect on a debt that was fraudulently openedInitial claim of fraud filed in early Sep A police report was included, my 95yo mother authorized me to speak in her behalf on the telephone to USAA and a DPOA submitted all as instructedAttempts to collect the debt continued to be receivedA second report was filedLocal Police Detective called USAA and explained the the person that committed the fraud had committed felony counts of fraud that directly affected USAAContinued to get noticesNow it is in collections at Mercantile Adjustment Bureau, LLCUSAA refuses to accept responsibility for the fraud and continues to harass my mother, who is unaware of the crime committed, but that I act as an advocate for

I received an advertisement from USAA for % APR interest on balance transfers for convenience checks posted to my account between September 1, and October 15, I called USAA to verify that this was true and they affirmed that it was, so I had them mail me a convenience check I used the check between the above dates and paid USAA $for the convenience When I received my bill, USAA started charging me interest on this credit card account, and refused to stop charging me interest Therefore, I paid the credit card down to zero so that I wouldn't have to pay interest This came at great sacrifice to me

My Father had fraudulent charges on his USAA visa USAA refuses to investigate these charges and will not talk to my father about why they denied the fraudulent charge claim THey will not provide documentation on why the fraud charges were denied and will not investigate

1st time about insurance and got a rude individualsI asked for an upper mg call back and never got oneI tried different times!
The second time is todayI tried to pay my closed credit card a d *** could not get the amount correctI asked for a supervisor and got another rep not a supervisor*** took the second call and I gave her all the verification info and she did not write it down and asked me for it againI told I feel like no one listens and *** proceeded to tell me I rambled the info her and told she was it going argue with me and hung up

USAA canceled my credit card because they received information I had been convicted of a felony charge but no conviction existedThis allowed USAA to kick me off the website and gave me no access to my accountsI called in to try and resolve the issue and was told until I showed proof I was not a felon we had no business to discussI took out a cash advance of dollars cash advance within a few days of them canceling me which I have long since paid back and they wont even stop the interest on that which will coat thousands by the time I repay the loanUsaa told me to not pay my card for it for days and they could negotiate it with me after their debit team picked it up they not only never talked to me but filed it on my credit just the sameI am not sure how they canceled me for a felony with proof and then keep giving me info at the same time ruining my credit and taking my money toPlease help me with this

I set up auto payment and for this USAA failed to collect its paymentsafter trying to pay the amount several times but was unsuccessful, USAA still submitted a delinquency notice to the credit bureau, knocking down my near perfect credit to an number that I have never seen before in my lifeI contacted them several times regarding this even after the payment issue was remedied and yet not a single person in customer service want to help and instead a level of unprofessionalism and a lack of knowledge has prevented this situation from being remediedI have never been late before, and have made payments 100% of the time

I have been dealing with a fraudulent charge on my card for almost monthsThe process of dealing with this has been an absolute nightmareThe company will not get back to me on a charge that amounted over $2,Ive given the documents they needed and STILL nobody has gotten back to meHave you ever had 2,dollars taken from you?
DON'T CHOOSE THIS BANK

I had tried to dispute Affiliate credit card accountsAccount Number* *** and *** that should of never been approved in the first placeI was never in the US Military and a member of USAA nor was my familyCredit cards are only for qualify members who served the US Military and family members USAA had misused my Equifax credit fileEvery time I had dispute the accounts USAA had said the accounts had been reported correctlyIf USAA can proof the accounts been reported correctly with all credit files then they need to show the proof to meand show proof of US Military USAA had refuse to send me copies of the personal credit applications that was done in my nameI only communicate by email and not by phone

On May 2016, I called and spoke with a representative about a cancellation of my credit card that I did not need or useDuring the so-called recorded conversation, representative used deceptive, unethical, and scare tactic to influence my decision based on a lieThis is by far the worst thing I ever heard from all my years with USAA and very unprofessionalWhat is this Payday lender business now? So please explain to me how my personal decision on the account which is paid in full, can be questioned to such extent, and treated so unethically? If a person asked you for a loan they could not afford you would tell them NO! So why am I being questioned on my own personal decision; which USAA is telling me lies about some BS security or credit score crapUnethical business practice and deception need to stop violating and influencing customer?decisions based on lies