Shideler Electric, Heating & Cooling

My husband *** *** added me onto his USAA Credit Card ending We were under the impression I was an authorized user Since then he missed a payment, which was filed on my credit report as a late payment The card has a zero balance at this time, I have contacted USAA numerous times trying to get off the account I have been told it is not possible I am an account holder, only way off is to cancelMy husband had this card since it would not be beneficial to his credit to cancel the card I am frustrated with the fact I was not added as an authorized user I have requested proof I applied to be an account holder and was told it can't be located

USAA *** *** sent me a credit card off Oct of to sign up for a credit card with no interest on balance tranfers until December I excepted the offer and did a balance transfer for $ I got my first bill from them on 11/and found I had been charger interest on the balance transferI called them and they said sorry and took the interest offI have had to call them every month for last months each time having to go thur the whole story and spending at least minutes each time to get interest removed being promised each time would be fixed before the next monthWas told it was taking to long because it effected everyone who had excepted the offerThis month I called today to be told sorry cant take interest off util they investigate to see if I infact really was a part of the offermonths later they now question the offerHow hard is it to fix this or maybe it is to their benfit to not fix it so those who dont check their bills each month pay t

I made numerous attempts to make my credit card paymentMy bank had issues running it so I tried times with no successI called on 9-25-to make my credit card payment and told it was closedI was only 30days past due with no warning of them deciding to close the cardthey took my deposit and just closed the account I haven't received anything stating thisIf they want to close it that's fineBut I will need it removed form my report since they closed with out any notice of letting me know

I opened a "USAA Secured Platinum Visa" with USAA on Apr 21, On May 1, USAA charged an annual fee of $
USAA is to Accurately Report my Credit UsageOn accounts I have had to file a dispute with Credit Agencies to correct inaccuracies reported by USAA
Apr 21, - TransUnion *** (Open) - Remarks - Dispute resolved; reported by grantor
Jan 21, - TransUnion *** (Completed) Dispute Reasons - Accuracy: This record contains multiple inaccuraciesPlease verify the accuracy of all dataThe balance is incorrect
USAA breached the contract by misreporting my information to TransUnion, because of this breach I require a refund $

I filed a claim in with USAA in regards to a purchase of a Chevy Tracker that I made using their American Express credit card The tracker was a total bust and broke down on the way homeThe merchant refused to provide any service or refunds so I filed a claim on the credit card with Chase and USAA as I split the purchase payment between two cards Chase resolved their investigation and refunded my money within the same week USAA has still not refunded my money over months laterI have filed two claims, sent a hand written letter over, filed a Revdex.com claim and they still refuse to resolve it because they claim that it is the merchants issue to fix I don't pay the merchant money every year for years to be their customer, I pay USAA and I expect to be respected and treated properly as their customer When I call in, the anwser is always the same, some mystery department that has not phone number or managers is handling it and still investigationUNACCEPTABLE

I received a credit card offer in the mail from USAAThe offer stated I could transfer balances from other credit cards within a certain amount of time and recieve zero percent interest for a months There is a transfer balance fee of 3% or $whichever is greater required for each transferOn the offer it did not state anywhere you would have to pay the balance transfer fees up FRONT I received my credit card and transferred several balances, with a total of over $in transfer feesI have completed this procedure wih other companies and thought my transfer fees would be added to my balanceUSAA states on their agreement the payment is 1% and has a blanket statement of any fees charged but does not specifically state transfer feesMy first payment is 692.00, which has put me in financial hardshipUSAA tried to rectify to a degree stating I could pay half one month and the other half next month, and they will waive the late feeThey also did adjust giving me par

I am an yr old widow of a WWII Veteran who received Purple HeartsI had a USAA Credit card for many years which I paid in full every month usuallyAfter my husband died I was diagnosed with cancer and finances went towards medical billsUSAA has been harrassing me and treating me badly when I was unable to pay on my account- even after I had signed up with a credit consolidation service with lawyers to help me pay them!

Filled out an application for a credit card with 'USAA and forgot to add my SS number but when I caught it I called it and gave them the number and they talked to me again to verify and in a few days I got my new cardthen I called in to activate the card and was switched for over an hour from one person to another and finally they said they could not activate my card without a copy of my SS cardONE SERVICE REP EVEN ASKED ME TO TAKE A PIC AND SEND OVER MY SMART PHONE< WHAT SECURTIY IS THAT...THAT ALL GOES UP IN THE CLOUDThey sent a notice that they needed SS copy almost same time they sent card but they never said we have to have this before we can activate a card
I have life insurance with this company and they have my ss number on my policy anyway alreadyWas interested in buying auto & home too before I got treated this wayNow I am rethinking the life insurance

I set up auto payment and for this USAA failed to collect its paymentsafter trying to pay the amount several times but was unsuccessful, USAA still submitted a delinquency notice to the credit bureau, knocking down my near perfect credit to an number that I have never seen before in my lifeI contacted them several times regarding this even after the payment issue was remedied and yet not a single person in customer service want to help and instead a level of unprofessionalism and a lack of knowledge has prevented this situation from being remediedI have never been late before, and have made payments 100% of the time

I received a email offer from USAA back in Febto open a Platimun Visa with Usaa and one of the offers was to make purchases by 5/which I made 20-purchases and I was to recieve a $credit statement days after 5/I've called times and believe I'm getting a run around I talked to a Courtney on 9/and she said I would get it on the Septstatement which I did notFiled a complaint with Usaa and received a email from *** *** and called him which went to voice mailhis number is *** ext.***

March of I bought a photo booth which would be used for wedding/party/events etc The system was designed by one individual who had to provide training for the booth to work He never provided the training I had split the cost of the booth between credit card companies Wells Fargo and USAA Wells Fargo investigation was very thorough and they sided in my favor USAA didn't ask any questions and didn't understand the dispute and refused to look at my documentation and handed a ruling that had nothing to do with the dispute USAA said I could submit Wells Fargo's findings and would get back to me in 3-bizdays to let me know if they would re-open my case I submitted Wells Fargo's ruling and called again on Oct I have tried calling several times and nothing has been resolved nor will the persons involved call me back to let me know where the case stands

DEAR USAA,
I made a payment of $on the 12/11/It was withdrawn from my bank institution of ENT on the 12/13/As of today 12/18/I have NOT been given credit on my credit line for avaibable creditEven though USAA has received and taken my money I called customer service @ 5:00pm Mountain Standard Time and talked with a supervisor by the name of "***" who was not speaking very well for being a supervisor, was speaking ghetto Because he didn't like what I was saying he hung up the phone on me Freel free to listen to the callThis is ridiculous, so I called back again and apparently according to another supervisor "***" is a member of the exeutive team and could have lifted the hold on my money IMMEDIATELYFor an executive member to act this way is not typical for USAA which prides it self for its great customer service
This is all while im trying to purchase presents for my family, and to get treated like this during this time of year AFTER my money

Dear Revdex.com,
This letter is a complaint against USAAIn this complaint, you will see that I was mislead by advertising that failed to clearly expose fees and that I was misinformed by multiple USAA representatives on the phoneAdditionally, I was avoided by USAA customer service on multiple occasions and a Senior Representative lied to meMy complaint explains how I was charged $in fees that USAA refused to refund when unsuccessfully attempted to resolve my complaint with USAA’s customer service
My complaint starts when I received an advertisement in the mail regarding a USAA credit card with no interest until April of At the time, I needed cash to cover a debt and the card advertised no fees on convenienceTo verify that I had not missed anything in the letter, I called USAA and spoke with a representative who stated that there were no fees on the USAA credit card convenience checks that I received an advertisement forI had an additional question about a week later and

I would like to register a complaint with USAA disputes (Case # ***) I have tried many times to get my case resolved
On April 4, I charged $as a depositI cancelled the transaction about a month later and disputed the transaction USAA reversed the transaction and credited my account After the reversal, the doctors office produced a contract disputing my claim to USAA and the transaction was rules in their favor and the money was returned to the merchant
Afterwards, I produced additional documentation to the merchant and the final ruling was in my favor
Here is the timeline:
April 4, 2018- $charged to Merchant
July 8, - $disputed and reversed by USAA ($credited to my account)
August 9, Ruled against me and reversed back to Merchant ($reversed and given back to Merchant)
October 23, Ruled in my favor, $should have been returned to me at this point, but I have not received the money as of tod

I had two visa credit cards with USAA with 50,dollars in creditI wanted to take out the new 2.5% visa cardI was told by the service rep to deactivate one of my cards with a 25K credit limit in order to roll over the new credit limit to the new cardI got a 2K limit on the new cardUSAA refused to roll over my credit limit to the new cardAs a result, I had to move over 45,dollars of credit card business to ***I called six months later to see if can be corrected per advice from another service rep, they only raised it to 6,limit, which is far from the 25k they promised and a hard hit on my credit reportI still can't use the cardI use to do over 50,dollars of business with USAA a year through cards, house and cars, today it's now zeroI have now found that *** and *** is more pro veteran than USAA

When Hurricane Harvey passed through Houston my house was partially flooded requiring me to purchase the new tile to repair the damageI had to move out of the house to affect the repairsI notified them of my change of address, but they still sent the bill to the wrong addressHence, I never received the bill
The following month, USAA charged me interest for not paying the previous bill that I never receivedWhen I talked to customer service, I was told the interest is NON-NEGOTIABLEI have paid all other rightful charges and closed my accountThey have continued to add interest to the amount due and continue to bill me

Unable to get a fair payment arrangement with credit card issuer The card issuer is adding additional fees although a payment arrangement is needed to catch up one late payment

In January 2016, I purchased tickets using my USAA credit card from *** *** for my husband, myself and my daughter to go to Las Vegas in November I received the tickets for my daughter and I electronically I never received my husbands ticket I called repeatedly and was given different excuses about the ticket In October 2016, I had to purchase a second ticket from my husband using my *** Federal credit card for the same trip Spirit charged both my credit cards but only sent me one ticket I have gone round and round with USAA and their claims resolution process and have not been able to get this resolved I provided them copies of both the USAA and *** bank statements showing the charges for my husbands ticket for the same trip on the same dates Every time I call USAA I am passed between Dispute Resolutions, Executive Resolutions and whom ever answers the phone that day I have spoken to everyone at USAA except the CEO Stuart Parker about this issue

I'm active duty Guard in Tennessee, I sent them a copy of my orders back when I first opened the credit cardThey told me they could not lower my APR because I accrued the debt after being on active dutyTwo representatives also told me when I get my new orders, it could be lowered thenI sent them my new orders starting in September, and got a letter in the mail saying they couldn't lower my ratesI called and again a representative told me it should be loweredThen they said it would not be lowered because it is a continuationIt is not, it is a whole new order, and I've been told it should be lowered by representatives now

opened a claim for a $charge made on September 20th from www.*** order number *** card ending 5989, never received anything from them contacted usaa and they are not doing anything about itI explained to them that I tried to reach the seller countless time with no success also provided proof that the company is boguscountless banks or credit card companies would issue a temp refund while investigating usaa is not the case