I have tried to call the customer and had left a voicemail for the customer to call me back on 1/4/18 but no response. I emailed the customer on 01/5/18 and no response. I have attached the email in the attachments for your records.
text-align: justify;">Thank you for ordering from our website. We’re truly sorry for letting you down.
And we apologize if our customer service team didn’t perform the way you hoped would.
Your item was shipped out on August6.The tracking number is [redacted]. You can get the logistic information through this linking. [redacted]/ The standard shipping usually takes 6-8 business days.
It normally updates the logistic information after7 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
Hi [redacted],Thank you for ordering from our website, we are so sorry for all the troubles.Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before it is sent out for shipping.We carefully evaluate accounts to protect our...
shoppers from any unwanted billings, and we seriously promise that we won’t reveal your personal information to others.Now we have already cancelled your order and refunded to your credit card, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.If you have any other concern, do not hesitate to contact us.Best Regards Lexie
I ordered and received a sweater for $30. It smelled so bad, I put it directly in the trash. Weird fit, cheap and toxic materials. It's definitely a scam.
customer has provided her [redacted] account to process a refund and it has been resolved. below is the email correspondence. I have also attached the screenshot of the refund made to her [redacted] account. Re: Resolution with Shein from Revdex.comFrom[redacted]...
[redacted]<[redacted]>Auto ArchiveDate:Saturday, Feb 10, 2018 5:29 AMTo:yulanda<[redacted]>I received the refund. Thank you!On Feb 9, 2018, at 1:42 PM, yulanda <[redacted]> wrote:Hello [redacted]I sincerely apologize for all the issues you have been having with Shein.com. I did read your review and after speaking with my customer service team they informed me that you did give them your [redacted] account. We have successfully refunded the amount of $122.80 to your [redacted] account. Can you please check the screenshot below and please check your [redacted] account to verify that you have received it. Sometimes it takes up to 48 hours. Please also let me know if there is anything else I can assist you with. Hope to hear from you soon! <[redacted]>------------------Thank youYulanda **Operations ManagerShein.com
Hi [redacted],Thank you for ordering from our website, we are so sorry for all the troubles.There is something wrong with the discover card, the refund was delayed.As you mentioned your husband has a Paypal account,but he wants to speak to us directly, please leave us his phone number, our customer...
service will call him as soon as possible.We will certainly help you to solve this problem.Waiting for your reply!Sincerely,SHEIN Customer Service
Hi [redacted],Thank you for ordering from our website, we are so sorry for all the troubles.We checked your order, we have received your returned package, and processed the refund to your SheIn wallet on January 5, 2017.Please log in your account on our website on our website and check your wallet.You...
could use the money in your wallet to reorder on our website or withdraw deposit to your credit card at any time you want.If you have any other concern, do not hesitate to contact us.Best Regards Lexie
Hi [redacted],Thank you for ordering from our website, we are so sorry for all the troubles.We checked your order, you have successfully withdrawn deposit to your credit card.But the bank may take 10-20 business days to process the refund, please kindly wait a few days.If the credit card you used to pay...
on our website has been replaced, please contact your bank, they will help you to receive the refund.If you have any other concern, do not hesitate to contact us.SheIn Customer Service [redacted]
You mean you only received $33.87, right? We are truly sorry that our colleague made the mistake. Another charge was just refunded to your credit card. The Process of the refund usually takes 15-20 business days. Hope you can kindly understand it.
Apologies again for all the trouble. Waiting for your reply.
Dear customer,
We processed the refund to your SheIn Wallet, please login your account on our website, and check your wallet, you could withdraw deposit to your card from the wallet or reorder from our website.
Sorry for all the troubles.
Dear Revdex.com, We have had correspondence with this customer as per the screenshots provided. We have contacted her via chat multiple times with her orders. As per the chat transcripts she has stated that she is a Shein seller. As per our return policy we do not allow any returns or exchanges on our...
swimwear. The customer has made multiple purchases on our website, I have included the photos for your review. The customer is aware of our return policy. Please let us know if there is further action required. Thank you and have a wonderful day! Warm Regards,Elizabeth B. Shein Customer Support
Hi dear, You mean you only received $33.87, right? We are truly sorry that our colleague made the mistake. Another charge was just refunded to your credit card. The Process of the refund usually takes 15-20 business days. Hope you can kindly understand it. Apologies again for all the trouble. Waiting for your reply.
Hi [redacted]Thank you for ordering from our website, we are so sorry that you did not receive your package.We checked your order, it shows the package is delivered on May 16.If you still have not received it, please make a complaint to DHL, and send us the complaint number.We will certainly help you to...
solve this problem.Waiting for your reply!Yours sincerely Lexie
Complaint: [redacted]
I am rejecting this response because: Shein now says the dress was $13, but Sheik's first response for this complaint (8/17) stated that the dress was $12. See attached.
Regards,
[redacted]
Hi [redacted],We are so sorry for keeping you waiting so long.And we will send you a check of amount $67 as soon as possible, please kindly wait a few days.
Hi dear, Thank you for ordering from our website. We’re truly sorry for all the trouble. We checked that we had refunded to you all the amount on 12 August. The process of refund usually takes 15-20 business days. Hope you can kindly understand it. Apologies again for all the trouble....
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be returning the product and the company LIED about the shipping method in order to delay my complaints. I hope that the Revdex.com posts this information so customers are aware of this don't buy from the company.
Regards,
[redacted]
I have tried to call the customer and had left a voicemail for the customer to call me back on 1/4/18 but no response. I emailed the customer on 01/5/18 and no response. I have attached the email in the attachments for your records.
Hi dear,
text-align: justify;">Thank you for ordering from our website. We’re truly sorry for letting you down.
And we apologize if our customer service team didn’t perform the way you hoped would.
Your item was shipped out on August6.The tracking number is [redacted]. You can get the logistic information through this linking. [redacted]/ The standard shipping usually takes 6-8 business days.
It normally updates the logistic information after7 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
Hi [redacted],Thank you for ordering from our website, we are so sorry for all the troubles.Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before it is sent out for shipping.We carefully evaluate accounts to protect our...
shoppers from any unwanted billings, and we seriously promise that we won’t reveal your personal information to others.Now we have already cancelled your order and refunded to your credit card, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.If you have any other concern, do not hesitate to contact us.Best Regards Lexie
I ordered and received a sweater for $30. It smelled so bad, I put it directly in the trash. Weird fit, cheap and toxic materials. It's definitely a scam.
customer has provided her [redacted] account to process a refund and it has been resolved. below is the email correspondence. I have also attached the screenshot of the refund made to her [redacted] account. Re: Resolution with Shein from Revdex.comFrom[redacted]...
[redacted]<[redacted]>Auto ArchiveDate:Saturday, Feb 10, 2018 5:29 AMTo:yulanda<[redacted]>I received the refund. Thank you!On Feb 9, 2018, at 1:42 PM, yulanda <[redacted]> wrote:Hello [redacted]I sincerely apologize for all the issues you have been having with Shein.com. I did read your review and after speaking with my customer service team they informed me that you did give them your [redacted] account. We have successfully refunded the amount of $122.80 to your [redacted] account. Can you please check the screenshot below and please check your [redacted] account to verify that you have received it. Sometimes it takes up to 48 hours. Please also let me know if there is anything else I can assist you with. Hope to hear from you soon! <[redacted]>------------------Thank youYulanda **Operations ManagerShein.com
Hi [redacted],Thank you for ordering from our website, we are so sorry for all the troubles.There is something wrong with the discover card, the refund was delayed.As you mentioned your husband has a Paypal account,but he wants to speak to us directly, please leave us his phone number, our customer...
service will call him as soon as possible.We will certainly help you to solve this problem.Waiting for your reply!Sincerely,SHEIN Customer Service
Hi [redacted],Thank you for ordering from our website, we are so sorry for all the troubles.We checked your order, we have received your returned package, and processed the refund to your SheIn wallet on January 5, 2017.Please log in your account on our website on our website and check your wallet.You...
could use the money in your wallet to reorder on our website or withdraw deposit to your credit card at any time you want.If you have any other concern, do not hesitate to contact us.Best Regards Lexie
Hi [redacted],Thank you for ordering from our website, we are so sorry for all the troubles.We checked your order, you have successfully withdrawn deposit to your credit card.But the bank may take 10-20 business days to process the refund, please kindly wait a few days.If the credit card you used to pay...
on our website has been replaced, please contact your bank, they will help you to receive the refund.If you have any other concern, do not hesitate to contact us.SheIn Customer Service [redacted]
Hi dear,
You mean you only received $33.87, right? We are truly sorry that our colleague made the mistake. Another charge was just refunded to your credit card. The Process of the refund usually takes 15-20 business days. Hope you can kindly understand it.
Apologies again for all the trouble. Waiting for your reply.
Dear customer,
We processed the refund to your SheIn Wallet, please login your account on our website, and check your wallet, you could withdraw deposit to your card from the wallet or reorder from our website.
Sorry for all the troubles.
Dear Revdex.com, We have had correspondence with this customer as per the screenshots provided. We have contacted her via chat multiple times with her orders. As per the chat transcripts she has stated that she is a Shein seller. As per our return policy we do not allow any returns or exchanges on our...
swimwear. The customer has made multiple purchases on our website, I have included the photos for your review. The customer is aware of our return policy. Please let us know if there is further action required. Thank you and have a wonderful day! Warm Regards,Elizabeth B. Shein Customer Support
Hi dear, You mean you only received $33.87, right? We are truly sorry that our colleague made the mistake. Another charge was just refunded to your credit card. The Process of the refund usually takes 15-20 business days. Hope you can kindly understand it. Apologies again for all the trouble. Waiting for your reply.
Hi [redacted]Thank you for ordering from our website, we are so sorry that you did not receive your package.We checked your order, it shows the package is delivered on May 16.If you still have not received it, please make a complaint to DHL, and send us the complaint number.We will certainly help you to...
solve this problem.Waiting for your reply!Yours sincerely Lexie
Complaint: [redacted]
I am rejecting this response because: Shein now says the dress was $13, but Sheik's first response for this complaint (8/17) stated that the dress was $12. See attached.
Regards,
[redacted]
Hi there,
Thank you for ordering from our website.
Yes, we would like to help, but we could not find the order number from the information you provided, could you please send us the order number?
Please be assured we would like to get this...
resolved for you as soon as possible.
Hi [redacted],We are so sorry for keeping you waiting so long.And we will send you a check of amount $67 as soon as possible, please kindly wait a few days.
Hi dear, Thank you for ordering from our website. We’re truly sorry for all the trouble. We checked that we had refunded to you all the amount on 12 August. The process of refund usually takes 15-20 business days. Hope you can kindly understand it. Apologies again for all the trouble....
You can contact us if any problem.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be returning the product and the company LIED about the shipping method in order to delay my complaints. I hope that the Revdex.com posts this information so customers are aware of this don't buy from the company.
Regards,
[redacted]