[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear customer, We processed the refund to your SheIn Wallet, please login your account on our website, and check your wallet, you could withdraw deposit to your card from the wallet or reorder from our websiteSorry for all the troubles
Dear ***,Thank you for ordering from our website, and we are so sorry for keeping you waiting.Normally, our warehoues need a few days to sort the returned packages.We checked your order, it shows we have processed the refund to the credit card you used to pay on our website this morning, but the bank may need 10-business days to process the refund, please kindly wait a few days.And we do not refund the shipping insurance ($1.99), since you have used the free return label, therefore, we have refund $to your account, please kindly understand.If you have any other concern, do not hesitate to contact us.Yours sincerely ***
Hi ***,Thank you for ordering from our website,we are so sorry for all the troubles.As you mentioned to our customer service, you have received a wrong blouse instead of the dress.How about we provide a free return label for you to return the wrong item back and get the refund ?Waiting for your reply!SHEIN Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if they are speedy with my refund and not make me wait up to days, as they have other people Regards, [redacted] ***
Hi ***,Thank you for ordering on our website, we are so sorry for keeping you waiting.We checked your order, you have successfully withdrawn deposit to your credit card on May 11.We have refunded to your card with card number ***, and the refund transaction ID is
***,for more details,please check your email.And we will contact the credit card company to check about your refund as soon as possible, please kindly wait a few days, we will keep you informed.If you have any other concern, do not hesitate to contact us. Best Regards Lexie
Complaint: ***
I am rejecting this response because:
One charge was refunded but the other charge was not refundedI don't trust that this company will follow up with what they say
Regards,
*** ***
Hi ***, The refund was already issued to your SheIn Wallet on Mar 3rd, the funds in your SheIn Wallet could be either applied in your next purchase or withdrawn to your credit card. We have checked that you already applied the withdrawal of the funds on April 28th, it normally would take 15-business days for the funds to finally appear on your credit card, as it would need reviews and approvals at many levels, please check your card balance in a few days. Please don't hesitate to contact if anything
HelloI have resolved this issue with our customerWe have sent a physical check to the customer for the refund of $Here is our email correspondences.Re: Resolution with Shein from Revdex.comFrom:*** ***Auto ArchiveDate:Wednesday, Jan 31, 3:
AMTo:yulanda
Dear ***,
Thank you for ordering from our website, and we are so sorry for keeping you waitingWe checked your order and it shows the package has been delivered on October 18, If you are not satisfied with it, we could provide you a free return label to ship back the package, and we will process the full refund to youIf you have any other concern, do not hesitate to contact us
Yours sincerely
Lexie
Dear customer,We processed the refund to your SheIn Wallet, please login your account on our website, and check your wallet, you could withdraw deposit to your card from the wallet or reorder from our website.Sorry for all the troubles
Hi dear,
Thank you for ordering from our websiteWe’re truly sorry for letting you downYou can log in to My Orders and click on the order you need help withFrom the detailed order page, you can easily request help by
submitting a Customer Service ticketWe normally respond to all tickets within working day.We have refunded to your SheIn Wallet(the money of your wallet can be used for shopping on our site and also can be withdrew to your credit card)You can check it laterApologies again for all the trouble
Ordering online from this website is very sneakyMost online sales allow you to enter card information, rewards codes, and shipping/billing address before estimating your total, then give you an option to review and place your orderThere is no verification page to review your total and place your orderMy order was placed accidentally before reviewI was still charged, though I immediately cancelled my orderI later learned I was also double chargedWill come back to this review if all charges are refunded in a timely manner
Hi *** ***,
Thank you for ordering from our websit
??;">e
There's strict quality assurance before each product is packed and shippedAnd we are still working on the improvement of quality of the productsWe apologize genuinely if there is any mistake of our items do not meet your satisfaction.And we are still working on both the improvement of the quality of our products’ and the transit timePlease trust us we never would like to discourage any of our dear customersWe checked our account department had issued the refund of taxes compensation (23.05CAD=16.37USD) to your *** account successfully on 22nd,April, please check it with the transaction ID “***”
For all the items you return in this order, we just checked it that the return parcel was delivered today, please do not worryWe will refund 103.44USD=145.69CAD to your card which is originally paid on our site asapIt would need reviews and approvals at many levels for a refund process of the international bank, thus it normally would take 15-business days for the funds to finally appear on your cardWe would surely want to speed that up for you, but regrettably there’s not much we can do, and you can contact the bank if you do not receive the money on timeWe appreciate your understanding
Please don't hesitate to contact us if anything, apologies for all the inconvenience caused
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Allison ***
Dear ***,There might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screensWe hope that you can understand it kindly.And about the return and refund system, we know that is not good enough and still might cause
trouble to our customers, and now we’re doing everything we can to improve it.We are so sorry for all the troubles.Yours sincerely ***
Hi there, Thank you for ordering from our website. Yes, we would like to help, but we could not find the order number from the information you provided, could you please send us the order number? Please be assured we would like to get this resolved for you as soon as possible
Hi ***,
The refund was already issued to your SheIn Wallet on Mar 3rd, the funds in your SheIn Wallet could be either applied in your next purchase or withdrawn to your credit card
We have checked that you already applied the withdrawal of the funds on April 28th, it normally would take 15-business days for the funds to finally appear on your credit card, as it would need reviews and approvals at many levels, please check your card balance in a few days
Please don't hesitate to contact if anything
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is ONLY SATISFACTORY TO ME IF THE COMPANY SENDS THERETURN LABEL AT NO COST TO MEFURTHER, AS I ORIGINALLY WROTE TO SHEIN, I WAS NOT SURE THE BLOUSE I RECEIVED WAS IN FACT FROM THE SHEIN COMPANY BECAUSE THE RETURN ADDRESS WAS UNCLEAR, THERE WAS NO PACKING SLIP, NOTHING ON THE BLOUSE THAT IDICATED IT WAS FROM SHEINI THOUGHT IT MIGHT BE BECAUSE THE BLOUSE ARRIVED THE SAME DAY THE DRESS I ORDERED WAS SUPPOSE TO ARRIVE THAT SAID, I WILL RETURN THE BLOUSE, AND IF SHEIN CAN NOT OR WILL NOT SEND ME THE DRESS I ORDERED, PLEASE REFUND ME THE FULL COST OF WHAT I PAID FOR THAT DRESSNEEDLESS TO SAY, I WAS VERY DISAPPOINTED WITH SHEIN'S CUSTOMER SERVICE; THEREFORE, I FELT COMPELLED TO APPEAL TO THE Revdex.comSHEIN, YOU HAVE MY EMAIL ADDRESS AND MY HOME ADDRESSPLEASE LET ME KNOW WHERE MY RETURN LABEL WILL BE SENT
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear customer, We processed the refund to your SheIn Wallet, please login your account on our website, and check your wallet, you could withdraw deposit to your card from the wallet or reorder from our websiteSorry for all the troubles
Dear ***,Thank you for ordering from our website, and we are so sorry for keeping you waiting.Normally, our warehoues need a few days to sort the returned packages.We checked your order, it shows we have processed the refund to the credit card you used to pay on our website this morning, but the bank may need 10-business days to process the refund, please kindly wait a few days.And we do not refund the shipping insurance ($1.99), since you have used the free return label, therefore, we have refund $to your account, please kindly understand.If you have any other concern, do not hesitate to contact us.Yours sincerely ***
Hi ***,Thank you for ordering from our website,we are so sorry for all the troubles.As you mentioned to our customer service, you have received a wrong blouse instead of the dress.How about we provide a free return label for you to return the wrong item back and get the refund ?Waiting for your reply!SHEIN Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if they are speedy with my refund and not make me wait up to days, as they have other people Regards, [redacted] ***
Hi ***,Thank you for ordering on our website, we are so sorry for keeping you waiting.We checked your order, you have successfully withdrawn deposit to your credit card on May 11.We have refunded to your card with card number ***, and the refund transaction ID is
***,for more details,please check your email.And we will contact the credit card company to check about your refund as soon as possible, please kindly wait a few days, we will keep you informed.If you have any other concern, do not hesitate to contact us. Best Regards Lexie
Complaint: ***
I am rejecting this response because:
One charge was refunded but the other charge was not refundedI don't trust that this company will follow up with what they say
Regards,
*** ***
Hi ***, The refund was already issued to your SheIn Wallet on Mar 3rd, the funds in your SheIn Wallet could be either applied in your next purchase or withdrawn to your credit card. We have checked that you already applied the withdrawal of the funds on April 28th, it normally would take 15-business days for the funds to finally appear on your credit card, as it would need reviews and approvals at many levels, please check your card balance in a few days. Please don't hesitate to contact if anything
HelloI have resolved this issue with our customerWe have sent a physical check to the customer for the refund of $Here is our email correspondences.Re: Resolution with Shein from Revdex.comFrom:*** ***Auto ArchiveDate:Wednesday, Jan 31, 3:
AMTo:yulanda
Dear ***,
Thank you for ordering from our website, and we are so sorry for keeping you waitingWe checked your order and it shows the package has been delivered on October 18, If you are not satisfied with it, we could provide you a free return label to ship back the package, and we will process the full refund to youIf you have any other concern, do not hesitate to contact us
Yours sincerely
Lexie
Dear customer,We processed the refund to your SheIn Wallet, please login your account on our website, and check your wallet, you could withdraw deposit to your card from the wallet or reorder from our website.Sorry for all the troubles
Hi dear,
Thank you for ordering from our websiteWe’re truly sorry for letting you downYou can log in to My Orders and click on the order you need help withFrom the detailed order page, you can easily request help by
submitting a Customer Service ticketWe normally respond to all tickets within working day.We have refunded to your SheIn Wallet(the money of your wallet can be used for shopping on our site and also can be withdrew to your credit card)You can check it laterApologies again for all the trouble
With your assistance the problem with SHEIN has been solved. Thank you so much
Ordering online from this website is very sneakyMost online sales allow you to enter card information, rewards codes, and shipping/billing address before estimating your total, then give you an option to review and place your orderThere is no verification page to review your total and place your orderMy order was placed accidentally before reviewI was still charged, though I immediately cancelled my orderI later learned I was also double chargedWill come back to this review if all charges are refunded in a timely manner
Hi *** ***,
Thank you for ordering from our websit
??;">e
There's strict quality assurance before each product is packed and shippedAnd we are still working on the improvement of quality of the productsWe apologize genuinely if there is any mistake of our items do not meet your satisfaction.And we are still working on both the improvement of the quality of our products’ and the transit timePlease trust us we never would like to discourage any of our dear customersWe checked our account department had issued the refund of taxes compensation (23.05CAD=16.37USD) to your *** account successfully on 22nd,April, please check it with the transaction ID “***”
For all the items you return in this order, we just checked it that the return parcel was delivered today, please do not worryWe will refund 103.44USD=145.69CAD to your card which is originally paid on our site asapIt would need reviews and approvals at many levels for a refund process of the international bank, thus it normally would take 15-business days for the funds to finally appear on your cardWe would surely want to speed that up for you, but regrettably there’s not much we can do, and you can contact the bank if you do not receive the money on timeWe appreciate your understanding
Please don't hesitate to contact us if anything, apologies for all the inconvenience caused
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Allison ***
Dear ***,There might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screensWe hope that you can understand it kindly.And about the return and refund system, we know that is not good enough and still might cause
trouble to our customers, and now we’re doing everything we can to improve it.We are so sorry for all the troubles.Yours sincerely ***
Hi there, Thank you for ordering from our website. Yes, we would like to help, but we could not find the order number from the information you provided, could you please send us the order number? Please be assured we would like to get this resolved for you as soon as possible
Hi ***,
The refund was already issued to your SheIn Wallet on Mar 3rd, the funds in your SheIn Wallet could be either applied in your next purchase or withdrawn to your credit card
We have checked that you already applied the withdrawal of the funds on April 28th, it normally would take 15-business days for the funds to finally appear on your credit card, as it would need reviews and approvals at many levels, please check your card balance in a few days
Please don't hesitate to contact if anything
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is ONLY SATISFACTORY TO ME IF THE COMPANY SENDS THERETURN LABEL AT NO COST TO MEFURTHER, AS I ORIGINALLY WROTE TO SHEIN, I WAS NOT SURE THE BLOUSE I RECEIVED WAS IN FACT FROM THE SHEIN COMPANY BECAUSE THE RETURN ADDRESS WAS UNCLEAR, THERE WAS NO PACKING SLIP, NOTHING ON THE BLOUSE THAT IDICATED IT WAS FROM SHEINI THOUGHT IT MIGHT BE BECAUSE THE BLOUSE ARRIVED THE SAME DAY THE DRESS I ORDERED WAS SUPPOSE TO ARRIVE THAT SAID, I WILL RETURN THE BLOUSE, AND IF SHEIN CAN NOT OR WILL NOT SEND ME THE DRESS I ORDERED, PLEASE REFUND ME THE FULL COST OF WHAT I PAID FOR THAT DRESSNEEDLESS TO SAY, I WAS VERY DISAPPOINTED WITH SHEIN'S CUSTOMER SERVICE; THEREFORE, I FELT COMPELLED TO APPEAL TO THE Revdex.comSHEIN, YOU HAVE MY EMAIL ADDRESS AND MY HOME ADDRESSPLEASE LET ME KNOW WHERE MY RETURN LABEL WILL BE SENT
Regards,
*** ***