Hi ***,Thank you for ordering from our website, we are so sorry for all the troubles.Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before it is sent out for shipping.We carefully evaluate accounts to protect our
shoppers from any unwanted billings,and we seriously promise that we won’t reveal your personal information to others.Now we have cancelled both of your two orders (***), and will process the refund to your credit card as soon as possible, but the bank may need 10-business days to process the refund, please kindly wait a few days.If you have any other concern, do not hesitate to contact us.Best Regards Leixe
Dear ***,Thank you for ordering from our website,and we are so sorry for keeping you waiting.We checked your order,except the item (blouse***),we have already shipped out your package,now the package is on the way from our warehouse to the Fedex center.Normally it takes 3-business days
Please kindly wait a few days.And about the item (blouse***),do you want to cancel it? Please let us know.Apologize again for keeping you waiting,if you have any other concern,do not hesitate to contact us.Yours sincerely***
Hi dear,
background-">
Thank you for ordering from our websiteWe’re truly sorry for all the trouble.
We apologize if our customer service didn't tell you the specific information you should provide when you return the items. Can you contact the local post office to help you find out the logistic information of the items? You can send us the screen shot of the logistic information.
Apologies again for all the troubleWaiting for your reply
Hi *** ***, Thank you for ordering from our website. There's strict quality assurance before each product is packed and shippedAnd we are still working on the improvement of quality of the productsWe apologize genuinely if there is any mistake of our items do not meet your
satisfaction.And we are still working on both the improvement of the quality of our products’ and the transit timePlease trust us we never would like to discourage any of our dear customers.We checked our account department had issued the refund of taxes compensation (23.05CAD=16.37USD) to your *** account successfully on 22nd,April, please check it with the transaction ID “***”. For all the items you return in this order, we just checked it that the return parcel was delivered today, please do not worryWe will refund 103.44USD=145.69CAD to your card which is originally paid on our site asapIt would need reviews and approvals at many levels for a refund process of the international bank, thus it normally would take 15-business days for the funds to finally appear on your cardWe would surely want to speed that up for you, but regrettably there’s not much we can do, and you can contact the bank if you do not receive the money on timeWe appreciate your understanding. Please don't hesitate to contact us if anything, apologies for all the inconvenience caused
Dear,
Sorry about your situation, and we have double checked your refund, we do have refunded to you on August 16th, below is the screen shot for your referenceSo would you please kindly check your account againApologies again about all the troublesThank you
This looks long, but please read on I’m hoping to prevent just one other person from being duped by SheIn.com so here’s my experience:
First, I’ll state I make about percent of my clothing and other purchases online Like most people, my time is limited On 4/20/I saw a cute dress on Pinterest and went to the SheIn website and subsequently ordered two dresses The price was great, but, buyer, bewareThe order took over three weeks to arrive Both dresses were of extremely cheap quality and at least two sizes undersized I went to their website to return the order – talk about jumping through hoops! First, I learned in order to return an item, I had to complete and email a “ticket” just to get clearance to return my order and wait for SheIn’s email response to me, which, of course, never arrived Three weeks later, I went online and Googled and Binged “SheIn customer service” in order to find an email address or phone number for customer service Shockingly, the searches turned up nothing except bad reviews and also the fact that they had changed their nameI went back to the SheIn website, clicked on “Online Help” which directed me to a “pre-sales chat line” (the only customer service contact option) Miraculously, I had a rep online immediately She gave me return instructions I mailed back the items as was instructed to:
SheIn Group Inc US HIGHWAY BLDG 3B NORTH BRUNSWICK,NJ USA, Tel:**SSN**/**SSN**
I tracked the return through my USPS receipt SheIn did receive the returned items, but I did not receive a refund I emailed service@shein on 5/18, 7/and 7/requesting the status of my refund No response I went to the SheIn website again and learned that any refund amount is sent to a SheIn “My Wallet” account where it remains forever and ever – I guess they believe one would be foolish enough to make another purchase This tidbit is omitted from the website return instructions, nor was it mentioned in my “pre-sales chat” regarding the return After digging, I learned that in order to get the funds, I had to request the amount be returned to my original payment method -- in my case, PayPal I waited weeks; it never occurredI went back one last time to the SheIn site and checked the “My Wallet” account That showed the account did not exist, never had Today is 9/22/and I’ve yet to hear from SheIn – with the exception of their continued sales promos to my email I will now send the matter to PayPal for resolutionFrankly, I’m shocked that I’ve spent the amount of time I have just trying to get back my refund of $but sometimes it’s just the principle Shame on them!
Hi ***,Thank you for ordering from our website, we are so sorry for keeping you waiting.We checked your order, you applied two return labels, but you only used one, we are so sorry that we deduct $ from your refund for the second return label.And we will process the refund ($5.99) to your
Paypal account within hours, please check your account later.Apologize again for all the troubles, if you need any help, do not hesitate to contact us.Sincerely,SHEIN Customer Service
Hi ***,Thank you for ordering from our website, we are so sorry for all the troubles.We received your returned package on November 15, and procesessed the refund to your SheIn Wallet on November 18. And now we have cancelled the refund to your Wallet, and refunded to your
*** account, the transaction ID is ***, please check your account.If you have any other concern, do not hesitate to contact us.Best Regards Lexie
I would never order from this company againI have returned my items for a refund over a month ago and they refuse to refund my Credit CardI get the run around that it is still being processed or Our warehouse is located in a different placeThe responses to my email are pre-typed and I get the same response every timeNow I am told they never got me returned items
Hi dear,
Roman"; letter-spacing: 0pt;">Thank you for ordering from our websiteWe’re truly sorry for all the trouble
We checked that we had refunded to you all the amount on AugustThe process of refund usually takes 15-business daysHope you can kindly understand it
Apologies again for all the troubleYou can contact us if any problem
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Kelly ***
Dear customer, Sorry for all the troubles. Now we have already unsubscribed for you. If you have any other question, pls contact us with the email address ***
I was contacted by Yulanda M*She said that the refund could not be done because it was Chinese New Year and I had to wait until it wasoverI agreedI did correct the sum owed to me as NOT I paid for the top and she said she wouls add a dollar to the 15.00.In the message I just read, that is not notedInstead the message reads that I am only receiving dollarsI am waiting to hear from Yulanda or whomever confirming that Chinese new Year Holidays are over and my credit card has been refunded I will NOT close this case until that confirmation is receivedAs of 2-19-no confirmation.Note they credited my account It was for instead of but I am done and too tired to spend anymore effort on a dollarWill never do business with them again however
This complaint has been resolvedPlease see below email of the correspondence between us and complaintant Dear ***,I hope this email finds you well todayThank you for the prompt responseOur team will be depositing 1,Shein Points (equivalent to $USD) to your account for use on your
next purchaseYou will see the points in your account within hoursI will be following up with you again tomorrow on 12/19/to ensure you have received thisPlease let me know if you have any questions or concerns and I will gladly assist youThank you and have a wonderful day!Warm Regards,Elizabeth B.Shein Customer Support ------------------ Original ------------------From: "***" ;Date: Sat, Dec 16, 10:AMTo: "dispute" ;Subject: Re: Resolution for Shein via Revdex.com Hi "and thanks I did receive the items .So could I get a everything's fine discount to make it better for my next order sincerely *** ***Sent from my MetroPCS 4G LTE Android device------ Original message ------From: disputeDate: Wed, Dec 13, 6:PMTo: *** ***Cc:Subject: Resolution for Shein via Revdex.comDear ***, I hope this email finds you well todayI would like to apologize on behalf of our company for the troubles that you have had with with orders in regards to the shipping timeWe will absolutely be able to process a refund for you for both orders*** for the amount of $ 23.99, and order *** for the amount of $ 9.99, equaling a total amount of $ 42.98.Please looks we have shipped both orders accordingly within our 3-day processing timeIt looks like the package is being delayed by an issue internally with USPSWe sincerely apologize for any inconvenience this has caused, as we do not have much control over the package once it has been received by the courier.When looking at the tracking information I see that order *** has been delivered on 11/11/Please let me know if you would like to keep the item you have received for this order and we will be able to apply an additional 20% discount you youIf you would be able to send you a return label and process your full refund. For the order *** that has not been delivered we will be able to process a full refund as soon as possible You may reject the package once it has arrived, by writing "Return to sender" directly on the packageSure, we will be able to provide you with a second return label for this order once it has arrived.Kindly respond at your earliest convenience and our team will proceed accordinglyWe will be following up with you via phone and email tomorrow on 12/14/to resolve this issue as fast as possibleThank you and have a wonderful day! Warm Regards,Elizabeth BShein Customer Support
Dear ***,Thank you for ordering from our website, and we are so sorry for all the inconvenience.We checked your order, and we have received your returned package, and we have processed the refund to your SheIn Wallet on December 28, 2017.Please log in your account on our website, and check your
walletYou could use the money in your wallet to reorder on our website or if you want it to go back your credit card, please click the button withdrawn deposit, but the bank may need 10-business to process your refund.If you have any other concern, do not hesitate to contact us.Yours sincerely Lexie
Complaint: ***
I am rejecting this response because: while the refund did come through on my charge, I had to go thru two and one half months of jumping thru hoops to get it I think everyone who had requested a refund should file a class action suit and that the SEC should audit SHEIN's practices and that the IRS should investigate those who have rquested a refund but given up because of SHEIN's many part process of getting a refund
Regards,
*** ***
Hi dear,Thank you for ordering from our websiteWe’re truly sorry for all the trouble. We apologize if our customer service didn't tell you the specific information you should provide when you return the items. Can you contact the local post office to help you find out the logistic
information of the items? You can send us the screen shot of the logistic information. Apologies again for all the troubleWaiting for your reply
This complaint has been resolvedPlease see our email correspondences in the attachement ???:Valerie Smith ????? ?:2018?1?14?(???) ??0:50???: dispute I received the check for today, via
regular mailThank you. I have spoken to the mail carrier in reference to future packages.. Hopefully she will deliver them to my door as I have requested. Two blocks is too far to sight check the mail boxes. The mail carrier comes at different times of day during the week and she indicated she might not keep the same route. We'll see. Thank you. I will write the Revdex.com to let them know the dispute is resolved. I am trying to find he complaint number. Promise to send message to Revdex.com today. Thank you againVirus-free. www.avast.comOn Mon, Jan 8, at 12:PM, dispute wrote:Hello ValerieI apologize for the delayI have mailed a physical check to you on Friday 1/5/so you should be receiving that soonYou should be able to see your Shein points by tomorrow since the deposit was made on the weekendDon't worry about the packageI consider it a lost and would just like to resolve the issue with youPlease email me back when you receive the check and the Shein points to your account.Thank youYulanda MaShein Customer Service ------------------ Original ------------------From: "Valerie Smith";Date: Sat, Jan 6, 05:AMTo: "dispute";Cc: "info";Subject: Resolution with Shein from Revdex.com I text with Yulanda Ma, Customer Service Representative on yesterday 1/4/2018. I am a little confused . The resolution was acceptable. MsMa indicated she was sending remittance of $and an allowance of Shein points & possible the garmets that I ordered? The tracking number given was 94***93*** with UPS. I submitted the tracking number to UPS which indicated they delivered the package to my mail box on December 30, 2017, before the resolution. If this is not an error, I think we are back to where I was when I filed the complaint. I am frustrated again. I not sure if I should be expecting some kind of resolution through UPS or I have just lost my money. Someone please let me know whats going on
Dear ***,Thank you for ordering from our website, and we are so sorry for keeping you waiting.Normally, it takes us 3-business days to process the order, please kindly understand.And 3-business days shipping is for the express shipping, please check our shipping info
***We checked your order, the package has been shipped out on April 18, 2017.The tracking number is ***, you could check through the link ***Now the package is in transit to Fedex US center, after it arrives, Fedex will provide the scheduled delivery date, please kindly wait a few days.If it has not been delivered for over days, we will inform you the status of package, and provide the compensation.If you have any other concern, do not hesitate to contact us.Yours sincerely ***
Hi ***,Thank you for ordering from our website, we are so sorry for all the troubles.Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before it is sent out for shipping.We carefully evaluate accounts to protect our
shoppers from any unwanted billings,and we seriously promise that we won’t reveal your personal information to others.Now we have cancelled both of your two orders (***), and will process the refund to your credit card as soon as possible, but the bank may need 10-business days to process the refund, please kindly wait a few days.If you have any other concern, do not hesitate to contact us.Best Regards Leixe
Dear ***,Thank you for ordering from our website,and we are so sorry for keeping you waiting.We checked your order,except the item (blouse***),we have already shipped out your package,now the package is on the way from our warehouse to the Fedex center.Normally it takes 3-business days
Please kindly wait a few days.And about the item (blouse***),do you want to cancel it? Please let us know.Apologize again for keeping you waiting,if you have any other concern,do not hesitate to contact us.Yours sincerely***
Hi dear,
background-">
Thank you for ordering from our websiteWe’re truly sorry for all the trouble.
We apologize if our customer service didn't tell you the specific information you should provide when you return the items. Can you contact the local post office to help you find out the logistic information of the items? You can send us the screen shot of the logistic information.
Apologies again for all the troubleWaiting for your reply
Thank you so much for your help! The money has been refunded!
Hi *** ***, Thank you for ordering from our website. There's strict quality assurance before each product is packed and shippedAnd we are still working on the improvement of quality of the productsWe apologize genuinely if there is any mistake of our items do not meet your
satisfaction.And we are still working on both the improvement of the quality of our products’ and the transit timePlease trust us we never would like to discourage any of our dear customers.We checked our account department had issued the refund of taxes compensation (23.05CAD=16.37USD) to your *** account successfully on 22nd,April, please check it with the transaction ID “***”. For all the items you return in this order, we just checked it that the return parcel was delivered today, please do not worryWe will refund 103.44USD=145.69CAD to your card which is originally paid on our site asapIt would need reviews and approvals at many levels for a refund process of the international bank, thus it normally would take 15-business days for the funds to finally appear on your cardWe would surely want to speed that up for you, but regrettably there’s not much we can do, and you can contact the bank if you do not receive the money on timeWe appreciate your understanding. Please don't hesitate to contact us if anything, apologies for all the inconvenience caused
Dear,
Sorry about your situation, and we have double checked your refund, we do have refunded to you on August 16th, below is the screen shot for your referenceSo would you please kindly check your account againApologies again about all the troublesThank you
This looks long, but please read on I’m hoping to prevent just one other person from being duped by SheIn.com so here’s my experience:
First, I’ll state I make about percent of my clothing and other purchases online Like most people, my time is limited On 4/20/I saw a cute dress on Pinterest and went to the SheIn website and subsequently ordered two dresses The price was great, but, buyer, bewareThe order took over three weeks to arrive Both dresses were of extremely cheap quality and at least two sizes undersized I went to their website to return the order – talk about jumping through hoops! First, I learned in order to return an item, I had to complete and email a “ticket” just to get clearance to return my order and wait for SheIn’s email response to me, which, of course, never arrived Three weeks later, I went online and Googled and Binged “SheIn customer service” in order to find an email address or phone number for customer service Shockingly, the searches turned up nothing except bad reviews and also the fact that they had changed their nameI went back to the SheIn website, clicked on “Online Help” which directed me to a “pre-sales chat line” (the only customer service contact option) Miraculously, I had a rep online immediately She gave me return instructions I mailed back the items as was instructed to:
SheIn Group Inc US HIGHWAY BLDG 3B NORTH BRUNSWICK,NJ USA, Tel:**SSN**/**SSN**
I tracked the return through my USPS receipt SheIn did receive the returned items, but I did not receive a refund I emailed service@shein on 5/18, 7/and 7/requesting the status of my refund No response I went to the SheIn website again and learned that any refund amount is sent to a SheIn “My Wallet” account where it remains forever and ever – I guess they believe one would be foolish enough to make another purchase This tidbit is omitted from the website return instructions, nor was it mentioned in my “pre-sales chat” regarding the return After digging, I learned that in order to get the funds, I had to request the amount be returned to my original payment method -- in my case, PayPal I waited weeks; it never occurredI went back one last time to the SheIn site and checked the “My Wallet” account That showed the account did not exist, never had Today is 9/22/and I’ve yet to hear from SheIn – with the exception of their continued sales promos to my email I will now send the matter to PayPal for resolutionFrankly, I’m shocked that I’ve spent the amount of time I have just trying to get back my refund of $but sometimes it’s just the principle Shame on them!
Hi ***,Thank you for ordering from our website, we are so sorry for keeping you waiting.We checked your order, you applied two return labels, but you only used one, we are so sorry that we deduct $ from your refund for the second return label.And we will process the refund ($5.99) to your
Paypal account within hours, please check your account later.Apologize again for all the troubles, if you need any help, do not hesitate to contact us.Sincerely,SHEIN Customer Service
Hi ***,Thank you for ordering from our website, we are so sorry for all the troubles.We received your returned package on November 15, and procesessed the refund to your SheIn Wallet on November 18. And now we have cancelled the refund to your Wallet, and refunded to your
*** account, the transaction ID is ***, please check your account.If you have any other concern, do not hesitate to contact us.Best Regards Lexie
I would never order from this company againI have returned my items for a refund over a month ago and they refuse to refund my Credit CardI get the run around that it is still being processed or Our warehouse is located in a different placeThe responses to my email are pre-typed and I get the same response every timeNow I am told they never got me returned items
Hi dear,
Roman"; letter-spacing: 0pt;">Thank you for ordering from our websiteWe’re truly sorry for all the trouble
We checked that we had refunded to you all the amount on AugustThe process of refund usually takes 15-business daysHope you can kindly understand it
Apologies again for all the troubleYou can contact us if any problem
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Kelly ***
Dear customer, Sorry for all the troubles. Now we have already unsubscribed for you. If you have any other question, pls contact us with the email address ***
I was contacted by Yulanda M*She said that the refund could not be done because it was Chinese New Year and I had to wait until it wasoverI agreedI did correct the sum owed to me as NOT I paid for the top and she said she wouls add a dollar to the 15.00.In the message I just read, that is not notedInstead the message reads that I am only receiving dollarsI am waiting to hear from Yulanda or whomever confirming that Chinese new Year Holidays are over and my credit card has been refunded I will NOT close this case until that confirmation is receivedAs of 2-19-no confirmation.Note they credited my account It was for instead of but I am done and too tired to spend anymore effort on a dollarWill never do business with them again however
This complaint has been resolvedPlease see below email of the correspondence between us and complaintant Dear ***,I hope this email finds you well todayThank you for the prompt responseOur team will be depositing 1,Shein Points (equivalent to $USD) to your account for use on your
next purchaseYou will see the points in your account within hoursI will be following up with you again tomorrow on 12/19/to ensure you have received thisPlease let me know if you have any questions or concerns and I will gladly assist youThank you and have a wonderful day!Warm Regards,Elizabeth B.Shein Customer Support ------------------ Original ------------------From: "***" ;Date: Sat, Dec 16, 10:AMTo: "dispute" ;Subject: Re: Resolution for Shein via Revdex.com Hi "and thanks I did receive the items .So could I get a everything's fine discount to make it better for my next order sincerely *** ***Sent from my MetroPCS 4G LTE Android device------ Original message ------From: disputeDate: Wed, Dec 13, 6:PMTo: *** ***Cc:Subject: Resolution for Shein via Revdex.comDear ***, I hope this email finds you well todayI would like to apologize on behalf of our company for the troubles that you have had with with orders in regards to the shipping timeWe will absolutely be able to process a refund for you for both orders*** for the amount of $ 23.99, and order *** for the amount of $ 9.99, equaling a total amount of $ 42.98.Please looks we have shipped both orders accordingly within our 3-day processing timeIt looks like the package is being delayed by an issue internally with USPSWe sincerely apologize for any inconvenience this has caused, as we do not have much control over the package once it has been received by the courier.When looking at the tracking information I see that order *** has been delivered on 11/11/Please let me know if you would like to keep the item you have received for this order and we will be able to apply an additional 20% discount you youIf you would be able to send you a return label and process your full refund. For the order *** that has not been delivered we will be able to process a full refund as soon as possible You may reject the package once it has arrived, by writing "Return to sender" directly on the packageSure, we will be able to provide you with a second return label for this order once it has arrived.Kindly respond at your earliest convenience and our team will proceed accordinglyWe will be following up with you via phone and email tomorrow on 12/14/to resolve this issue as fast as possibleThank you and have a wonderful day! Warm Regards,Elizabeth BShein Customer Support
Dear ***,Thank you for ordering from our website, and we are so sorry for all the inconvenience.We checked your order, and we have received your returned package, and we have processed the refund to your SheIn Wallet on December 28, 2017.Please log in your account on our website, and check your
walletYou could use the money in your wallet to reorder on our website or if you want it to go back your credit card, please click the button withdrawn deposit, but the bank may need 10-business to process your refund.If you have any other concern, do not hesitate to contact us.Yours sincerely Lexie
Complaint: ***
I am rejecting this response because: while the refund did come through on my charge, I had to go thru two and one half months of jumping thru hoops to get it I think everyone who had requested a refund should file a class action suit and that the SEC should audit SHEIN's practices and that the IRS should investigate those who have rquested a refund but given up because of SHEIN's many part process of getting a refund
Regards,
*** ***
Hi dear,Thank you for ordering from our websiteWe’re truly sorry for all the trouble. We apologize if our customer service didn't tell you the specific information you should provide when you return the items. Can you contact the local post office to help you find out the logistic
information of the items? You can send us the screen shot of the logistic information. Apologies again for all the troubleWaiting for your reply
This complaint has been resolvedPlease see our email correspondences in the attachement ???:Valerie Smith ????? ?:2018?1?14?(???) ??0:50???: dispute I received the check for today, via
regular mailThank you. I have spoken to the mail carrier in reference to future packages.. Hopefully she will deliver them to my door as I have requested. Two blocks is too far to sight check the mail boxes. The mail carrier comes at different times of day during the week and she indicated she might not keep the same route. We'll see. Thank you. I will write the Revdex.com to let them know the dispute is resolved. I am trying to find he complaint number. Promise to send message to Revdex.com today. Thank you againVirus-free. www.avast.comOn Mon, Jan 8, at 12:PM, dispute wrote:Hello ValerieI apologize for the delayI have mailed a physical check to you on Friday 1/5/so you should be receiving that soonYou should be able to see your Shein points by tomorrow since the deposit was made on the weekendDon't worry about the packageI consider it a lost and would just like to resolve the issue with youPlease email me back when you receive the check and the Shein points to your account.Thank youYulanda MaShein Customer Service ------------------ Original ------------------From: "Valerie Smith";Date: Sat, Jan 6, 05:AMTo: "dispute";Cc: "info";Subject: Resolution with Shein from Revdex.com I text with Yulanda Ma, Customer Service Representative on yesterday 1/4/2018. I am a little confused . The resolution was acceptable. MsMa indicated she was sending remittance of $and an allowance of Shein points & possible the garmets that I ordered? The tracking number given was 94***93*** with UPS. I submitted the tracking number to UPS which indicated they delivered the package to my mail box on December 30, 2017, before the resolution. If this is not an error, I think we are back to where I was when I filed the complaint. I am frustrated again. I not sure if I should be expecting some kind of resolution through UPS or I have just lost my money. Someone please let me know whats going on
Dear ***,Thank you for ordering from our website, and we are so sorry for keeping you waiting.Normally, it takes us 3-business days to process the order, please kindly understand.And 3-business days shipping is for the express shipping, please check our shipping info
***We checked your order, the package has been shipped out on April 18, 2017.The tracking number is ***, you could check through the link ***Now the package is in transit to Fedex US center, after it arrives, Fedex will provide the scheduled delivery date, please kindly wait a few days.If it has not been delivered for over days, we will inform you the status of package, and provide the compensation.If you have any other concern, do not hesitate to contact us.Yours sincerely ***