Hi [redacted] ,Thank you for ordering from our website, we are so sorry for letting you down.Please follow the instruction below to download a free return label, print it, paste on the package, and return it at the post office.First, confirm the delivery of the order in My Orders.Then click the Return Item button.Having selected the items you want to return and chosen the return reason(s), just click the SUBMIT button to print off the return label.You can submit a ticket on your account if you need any help next time, it is easy and convenient to contact customer service this way, they'll get back to you within hours.If you need any help, do not hesitate to contact us.Best Regards Lexie
Complaint: [redacted] I am rejecting this response because: They received my return and have not refunded my purchase or duties / shipping paid as was promised Regards, Kelly [redacted]
Dear customer, Sorry for all the troubles Now we have already unsubscribed for you If you have any other question, pls contact us with the email address [redacted]
We have responded to the customer with the following: " Dear [redacted] I hope this email finds you well todayI would like to apologize on behalf of our company for all of the issues you have had with your orderCurrently we are making major improvements with our customer service, quality and logistics departmentsWe have shipped your order within the 3-business days we allow for processing timeOur packages may ship from different warehouse locations, depending on where the stock of the item is located.For this order the package was shipped from our China warehouse and was randomly selected at customsThis is why the package did not show any update until it had been cleared from customs on 03/12/Unfortunately, we do not have much control over the package once this has been picked up by the courierWe sincerely apologize for any inconvenience this may have caused.I see from the tracking history the order has been delivered on 03/12/Please keep the item, as we do not want to troubles you further with this orderAlso, we have processed a refund back to your original form of payment on 03/09/18, which I have provided the screenshot for your recordsPlease let me know if you have any questions or concernsI hope to hear form you soonThank you and have a wonderful day!"
I placed an order with Shein I waited over a month to receive my Order when I got it every item was of awful quality and looked nothing like the photosSo sheer you couldn't even wear them and so cheaply made it made [redacted] and [redacted] product look like it was from [redacted] When I requested a return I was informed I had to pay for return shipping so I had to pay $for rerun shipping and am still waiting for a refund a week later
Hello I have reached out to the customer with the refundHere is our correspondencesFrom:yulanda< [redacted] >Date:Tuesday, Feb 20, 2:AMTo: [redacted] >Hello [redacted] Thank you for speaking with me on the phonePer our phone conversation, I have requested a refund back to your original form of paymentWe did do a $refund instead of a $refund because that is how much the top you refunded costI have added a screenshot of both the top you refunded and the refund to your ccPlease let me know when you have received this refund and please also let me know if there is anything else I can assist you withHope to hear from you soon!------------------Thank youYulanda M*Operations ManagerShein.com
Hi dear, Thank you for ordering from our websiteWe’re truly sorry for keeping you waiting You placed on July and your order was shipped out on JulyWe have checked that the shipping label has been created, but the status still hasn't updatedWe are truly sorry the troubleWe will refund to youIs it okay for you? Do you want us to refund to your wallet (the money of your wallet can be used for shopping on our website and can also be withdraw to your credit card) or your credit card? Apologies again for all the troubleWaiting for your reply
Hi dear,Thank you for ordering from our websiteWe’re truly sorry for keeping you waiting You placed on July and your order was shipped out on JulyWe have checked that the shipping label has been created, but the status still hasn't updatedWe are truly sorry the troubleWe will refund to youIs it okay for you? Do you want us to refund to your wallet (the money of your wallet can be used for shopping on our website and can also be withdraw to your credit card) or your credit card?Apologies again for all the troubleWaiting for your reply
Dear customer,Thank you for ordering from our website, and we are so sorry for keeping you waiting.Normally, it takes us 3-business days to process the order, and your package has been shipped out on October 10, 2016.You could log in your account on our website, click my order, and find the tracing information.If you have any other problem, do not hesitate to contact usYours sincerely Lexie
Dear ***,Thank you for ordering from our website, and we are so sorry for keeping you waiting.We checked your order and it shows the package has been delivered on October 18, If you are not satisfied with it, we could provide you a free return label to ship back the package, and we will process the full refund to you.If you have any other concern, do not hesitate to contact usYours sincerely Lexie
Hi ***Thank you for ordering from our website, we are so sorry that you did not receive your package.We checked your order, it shows the package is delivered on May 16.If you still have not received it, please make a complaint to DHL, and send us the complaint number.We will certainly help you to solve this problem.Waiting for your reply!Yours sincerely Lexie
Hi [redacted] ,Thank you for ordering from our website, we are so sorry for all the troubles.As the USPS claimed that the package has been returned, how about we refund half of cost to you first, after we received the package, we will refund the rest half cost to you immediately ?Please do not worry, we will certainly help you to solve this problem.Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us
Hi [redacted] ,Thank you for ordering from our website.Please kindly note, the dress you bought is $12.You paid $for express shipping, we shipped the package to you by express shipping, and another $is shipping insurance, so that you could get the free return.If you have any other concern, do not hesitate to contact us.SHEIN Customer Care
Complaint: [redacted] I am rejecting this response because: Shein now says the dress was $13, but Sheik's first response for this complaint (8/17) stated that the dress was $ See attached Regards, [redacted]
Dear,Sorry about your situation, and we have double checked your refund, we do have refunded to you on August 16th, below is the screen shot for your referenceSo would you please kindly check your account again.Apologies again about all the troubles.Thank you
Hi there, Thank you for ordering from our website Yes, we would like to help, but we could not find the order number from the information you provided, could you please send us the order number? Please be assured we would like to get this resolved for you as soon as possible
Hi [redacted] ,Thank you for ordering from our website, we are so sorry for all the troubles.Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before it is sent out for shipping.We carefully evaluate accounts to protect our shoppers from any unwanted billings, please kindly understand.We are sincerely sorry for the unprofessional behavior of our customer service, and we will offer more professional training to every customer service in the future, so that the same situation won’t happen again.And we have processed the refund to you on June, you could check with your bank through the refernce number: [redacted] XXXXXX (please check your email for refernce number).If you have any other concern, do not hesitate to contact us
Hi ***,Thank you for ordering from our website, we are so sorry for all the troubles.We checked your order, we have received your returned package, and processed the refund to your SheIn wallet on January 5, 2017.Please log in your account on our website on our website and check your wallet.You could use the money in your wallet to reorder on our website or withdraw deposit to your credit card at any time you want.If you have any other concern, do not hesitate to contact us.Best Regards Lexie
Hi [redacted] ,Thank you for ordering from our website, we are so sorry for all the troubles.We checked your order, you have successfully withdrawn deposit to your credit card.But the bank may take 10-business days to process the refund, please kindly wait a few days.If the credit card you used to pay on our website has been replaced, please contact your bank, they will help you to receive the refund.If you have any other concern, do not hesitate to contact us.SheIn Customer Service ***
Hi dear, You mean you only received $33.87, right? We are truly sorry that our colleague made the mistakeAnother charge was just refunded to your credit cardThe Process of the refund usually takes 15-business daysHope you can kindly understand it Apologies again for all the troubleWaiting for your reply
Hi [redacted] ,Thank you for ordering from our website, we are so sorry for letting you down.Please follow the instruction below to download a free return label, print it, paste on the package, and return it at the post office.First, confirm the delivery of the order in My Orders.Then click the Return Item button.Having selected the items you want to return and chosen the return reason(s), just click the SUBMIT button to print off the return label.You can submit a ticket on your account if you need any help next time, it is easy and convenient to contact customer service this way, they'll get back to you within hours.If you need any help, do not hesitate to contact us.Best Regards Lexie
Complaint: [redacted] I am rejecting this response because: They received my return and have not refunded my purchase or duties / shipping paid as was promised Regards, Kelly [redacted]
Dear customer, Sorry for all the troubles Now we have already unsubscribed for you If you have any other question, pls contact us with the email address [redacted]
We have responded to the customer with the following: " Dear [redacted] I hope this email finds you well todayI would like to apologize on behalf of our company for all of the issues you have had with your orderCurrently we are making major improvements with our customer service, quality and logistics departmentsWe have shipped your order within the 3-business days we allow for processing timeOur packages may ship from different warehouse locations, depending on where the stock of the item is located.For this order the package was shipped from our China warehouse and was randomly selected at customsThis is why the package did not show any update until it had been cleared from customs on 03/12/Unfortunately, we do not have much control over the package once this has been picked up by the courierWe sincerely apologize for any inconvenience this may have caused.I see from the tracking history the order has been delivered on 03/12/Please keep the item, as we do not want to troubles you further with this orderAlso, we have processed a refund back to your original form of payment on 03/09/18, which I have provided the screenshot for your recordsPlease let me know if you have any questions or concernsI hope to hear form you soonThank you and have a wonderful day!"
I placed an order with Shein I waited over a month to receive my Order when I got it every item was of awful quality and looked nothing like the photosSo sheer you couldn't even wear them and so cheaply made it made [redacted] and [redacted] product look like it was from [redacted] When I requested a return I was informed I had to pay for return shipping so I had to pay $for rerun shipping and am still waiting for a refund a week later
Hello I have reached out to the customer with the refundHere is our correspondencesFrom:yulanda< [redacted] >Date:Tuesday, Feb 20, 2:AMTo: [redacted] >Hello [redacted] Thank you for speaking with me on the phonePer our phone conversation, I have requested a refund back to your original form of paymentWe did do a $refund instead of a $refund because that is how much the top you refunded costI have added a screenshot of both the top you refunded and the refund to your ccPlease let me know when you have received this refund and please also let me know if there is anything else I can assist you withHope to hear from you soon!------------------Thank youYulanda M*Operations ManagerShein.com
Hi dear, Thank you for ordering from our websiteWe’re truly sorry for keeping you waiting You placed on July and your order was shipped out on JulyWe have checked that the shipping label has been created, but the status still hasn't updatedWe are truly sorry the troubleWe will refund to youIs it okay for you? Do you want us to refund to your wallet (the money of your wallet can be used for shopping on our website and can also be withdraw to your credit card) or your credit card? Apologies again for all the troubleWaiting for your reply
Hi dear,Thank you for ordering from our websiteWe’re truly sorry for keeping you waiting You placed on July and your order was shipped out on JulyWe have checked that the shipping label has been created, but the status still hasn't updatedWe are truly sorry the troubleWe will refund to youIs it okay for you? Do you want us to refund to your wallet (the money of your wallet can be used for shopping on our website and can also be withdraw to your credit card) or your credit card?Apologies again for all the troubleWaiting for your reply
Dear customer,Thank you for ordering from our website, and we are so sorry for keeping you waiting.Normally, it takes us 3-business days to process the order, and your package has been shipped out on October 10, 2016.You could log in your account on our website, click my order, and find the tracing information.If you have any other problem, do not hesitate to contact usYours sincerely Lexie
Dear ***,Thank you for ordering from our website, and we are so sorry for keeping you waiting.We checked your order and it shows the package has been delivered on October 18, If you are not satisfied with it, we could provide you a free return label to ship back the package, and we will process the full refund to you.If you have any other concern, do not hesitate to contact usYours sincerely Lexie
Hi ***Thank you for ordering from our website, we are so sorry that you did not receive your package.We checked your order, it shows the package is delivered on May 16.If you still have not received it, please make a complaint to DHL, and send us the complaint number.We will certainly help you to solve this problem.Waiting for your reply!Yours sincerely Lexie
Hi [redacted] ,Thank you for ordering from our website, we are so sorry for all the troubles.As the USPS claimed that the package has been returned, how about we refund half of cost to you first, after we received the package, we will refund the rest half cost to you immediately ?Please do not worry, we will certainly help you to solve this problem.Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us
Hi [redacted] ,Thank you for ordering from our website.Please kindly note, the dress you bought is $12.You paid $for express shipping, we shipped the package to you by express shipping, and another $is shipping insurance, so that you could get the free return.If you have any other concern, do not hesitate to contact us.SHEIN Customer Care
Complaint: [redacted] I am rejecting this response because: Shein now says the dress was $13, but Sheik's first response for this complaint (8/17) stated that the dress was $ See attached Regards, [redacted]
Dear,Sorry about your situation, and we have double checked your refund, we do have refunded to you on August 16th, below is the screen shot for your referenceSo would you please kindly check your account again.Apologies again about all the troubles.Thank you
Hi there, Thank you for ordering from our website Yes, we would like to help, but we could not find the order number from the information you provided, could you please send us the order number? Please be assured we would like to get this resolved for you as soon as possible
Hi [redacted] ,Thank you for ordering from our website, we are so sorry for all the troubles.Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before it is sent out for shipping.We carefully evaluate accounts to protect our shoppers from any unwanted billings, please kindly understand.We are sincerely sorry for the unprofessional behavior of our customer service, and we will offer more professional training to every customer service in the future, so that the same situation won’t happen again.And we have processed the refund to you on June, you could check with your bank through the refernce number: [redacted] XXXXXX (please check your email for refernce number).If you have any other concern, do not hesitate to contact us
Hi ***,Thank you for ordering from our website, we are so sorry for all the troubles.We checked your order, we have received your returned package, and processed the refund to your SheIn wallet on January 5, 2017.Please log in your account on our website on our website and check your wallet.You could use the money in your wallet to reorder on our website or withdraw deposit to your credit card at any time you want.If you have any other concern, do not hesitate to contact us.Best Regards Lexie
Hi [redacted] ,Thank you for ordering from our website, we are so sorry for all the troubles.We checked your order, you have successfully withdrawn deposit to your credit card.But the bank may take 10-business days to process the refund, please kindly wait a few days.If the credit card you used to pay on our website has been replaced, please contact your bank, they will help you to receive the refund.If you have any other concern, do not hesitate to contact us.SheIn Customer Service ***
Hi dear, You mean you only received $33.87, right? We are truly sorry that our colleague made the mistakeAnother charge was just refunded to your credit cardThe Process of the refund usually takes 15-business daysHope you can kindly understand it Apologies again for all the troubleWaiting for your reply