Santander Consumer USA

January 21, 2020

***
***
*** XXXXX

RE: Revdex.com Case Number: XXXXXXXX
Santander Consumer USA Account Number: ***

Dear Mr.:

We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA (Santander) account. Thank you for allowing us the opportunity to address your concerns.

Our records show that on September 12, 2016, you entered into a Motor Vehicle Retail Installment Sale Contract (Contract) with Hope Auto Chevrolet Buick GMC (Dealership), in connection with the purchase of a 2013 Chevrolet Camaro (Vehicle). The amount financed was $23,710.00 at annual percentage rate (APR) of 19.53%. The payment schedule called for 72 monthly payments in the amount of $565.98 each, beginning on October 27, 2016. This Contract was assigned to Santander.

Please note, we mailed you an Interest Rate Change Letter dated September 23, 2016, and advised that your APR was lowered to 19.45% and the monthly payment was lowered to $564.95.

The approval of an assignment of any contract, including yours, is based on the information provided to us by the customer and the Dealership. The sales price and financing terms were negotiated between the customer and with the Dealership, not Santander.

In regard to the total amount paid to be paid on Vehicle, we refer you to the Federal Truth-in-Lending Disclosures on Page 1 of the Contract. Under the section titled "Finance Charge", the dollar amount that the credit will cost you, is $17,040.56, plus the "Amount Financed" of $23,710.00, equals the amount paid under "Total of Payments", which is $40,750.56. This is the amount you would have paid if all payments had been made according to the 72 month payment schedule set forth in the Contract.

After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on their regularly scheduled payment due date.

When a payment is received, the accrued interest must be satisfied first, and the remainder of the payment is applied toward principal and/or fees owed on the account. The amount of interest accrued can vary based on the amount of the principal balance and the number of days between payments.

Over the life of the account you requested, and were granted, 2 monthly extensions and a due date change. Some payments were received more than 10 days late, causing late fees to be assessed, and in some months a payment was not received. Additionally, we have received 3 payments for less than the contracted monthly payment amount, and 3 payments were returned by your financial institution for an "Invalid Account".

Please note that interest does not stop accruing when assistance is granted or when payments are received late or not received. There is no grace period for the accrual of interest. If payments had been received according to the 72 month payment schedule, the principal balance would be less.

After a review of the information provided in your complaint, we were unable to confirm your statement that you were treated unfairly and found no evidence that Santander violated Fair Lending laws in the origination or servicing of your account. Additionally, we were not provided any evidence that you were discriminated against or treated different than other customers based on any protected classification.

Please note, if you are looking to have the interest rate or payments lowered, you *** be able to do so by seeking alternative financing with another lending institution of your choice. Santander does not currently offer its customers the opportunity to refinance.

We respectfully decline your request for a refund or for an adjustment to the account balance.

Enclosed is a copy of your Contract, Payment History, Extension Agreement, and Interest Rate Change Letter for your review.

Thank you for again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at X (XXX) XXX.***.

Sincerely,

SANTANDER CONSUMER USA INC.

Enclosures

January 23, 2020

***
*** Dr. ***
*** HI XXXXX

Re: Revdex.com Case Number: XXXXXXXX
Santander Account Number: ***

Dear Ms.:

We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.

In reference to being harassed, we apologize if you feel that you have been treated in an unprofessional manner. Our customer's concerns and experiences are of the utmost importance to us. We contact our customers in an effort to keep their account in good standing. Please note that your account is not currently assigned for repossession. Additionally, we were unable to substantiate your statement of being threatened of repossession with the information provided in your complaint.

Our records show that the vehicle associated with the above referenced account was repossessed on July 8, 2019 when the account was 107 days past due. Additionally, our records show that you contacted our office on July 9, 2019 and were advised to pay the reinstatement amount of $1,448.45 for past due payments, late fees and partial repossession fees. At that time, you were advised that the remaining repossession fees would be billed back to your account to be paid at a later date. Your account was reinstated on July 9, 2019 with a payment of $1,448.45, and your vehicle was redeemed on July 10, 2019.

Please note that the reinstatement amount of $1,448.45 included $1,131.68 past due payments owed, $131.77 late fees owed and $185.00 partial repossession fee owed. As previously stated, the remaining repossession fees and lot fees were billed back to your account to be paid at a later date.

Our records further show that repossession fees in the amount of $765.00 were assessed to your account on July 22, 2019 and the redemption fee of $125.00 was assessed to your account on August 13, 2019 for a total of $890.00. Partial repossession fees in the amount of $185.00 were paid in your reinstatement amount of $1,448.45 on July 9, 2019, therefore a balance of $705.00 is still owed for recovery fees.

The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.

A review of the information provided to the credit reporting agencies shows that on December 31, 2019, we advised the agencies that the account reported as Current, with prior delinquencies of 11 times 30 days late (June 2017, Feb., June - Aug., Oct. and Nov. 2018, and Feb. - April 2019) 4 times 60 days late (Sept. and Dec. 2018, Jan. and May 2019) and 1 time 90 days late (June 2019)

We respectfully decline your request to waive the remaining recovery fee on your account as the fees are valid. Additionally, we respectfully decline your request to clear your credit with the credit reporting agencies as we have confirmed that the information reported matches our records

Enclosed is a copy of the Payment History.

Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact us directly at 1 (888) 222.4227.

Sincerely,

SANTANDER CONSUMER USA INC.

Enclosure

January 21, 2020

***
***
*** XXXXX

RE: Revdex.com Case Number: XXXXXXXX
Chrysler Capital Account Number: ***

Dear Ms.:

We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.

We regret to hear you experienced issues while attempting to pay off your account. Our customer's concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.

We have confirmed that you have spoken with our Executive Office on multiple occasions and apologize that there was a delay in receiving funds to pay off your account.

After a review of the Payment History, we show that Stericycle sent a check in the amount of $33,037.20 along with a letter dated January 10, 2020. The check posted to your account on January 13, 2020. Unfortunately, the amount received from Stericycle was not enough to pay off the account in full and until the account is paid in full, the interest will continue to accrue.

We respectfully decline your request to consider the account as paid in full with a date of January 13, 2020, as the account has a remaining balance. Enclosed is a payoff letter with the remaining balance owed.

Enclosed is a copy of the Payment History and Payoff letter.

Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at 1 (855) 563-5635.

Sincerely,

CHRYSLER CAPITAL

Enclosures

January 21, 2020

***
*** Crystal View ***
Memphis, TN XXXXX

Re: Revdex.com Complaint Number: XXXXXXXX
Santander Account Number: ***5407

Dear Ms.:

We have received your complaint submitted through the Revdex.com (Revdex.com), regarding your account with Santander Consumer USA Inc. (Santander). Thank you for allowing us the opportunity to address your concerns.

We apologize for any misinformation you may have received regarding your existing account balance. Our customer's concerns are of the utmost importance to us and we appreciate your feedback.

Our records show that on May 14, 2013, you entered into a Retail Installment Sale Contract (Contract) with Thrifty Car Sales Memphis (Dealership), in connection with the purchase of a 2012 Volkswagen Jetta (Vehicle). The amount financed was $19,758.06 at annual percentage rate (APR) of 21.52%. The payment schedule called for 72 monthly payments in the amount of $495.15 each, beginning on June 28, 2013. This Contract was assigned to Santander.

In regard to the total amount to be paid on the Vehicle, we refer you to the Federal Truth-in-Lending Disclosures on Page 1 of the Contract. Under the section titled "Finance Charge", the dollar amount that the credit will cost you, is $15,892.74, plus the "Amount Financed" of $19,758.05, equals the amount paid under "Total of Payments", which reflects the amount of $35,650.80. This is the amount you would have paid if all payments had been made according to the 72 month payment schedule set forth in the Contract.

After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on their regularly scheduled payment due date.

When a payment is received, the accrued interest must be satisfied first, and the remainder of the payment is applied toward principal and/or fees owed on the account. The amount of interest accrued can vary based on the amount of the principal balance and the number of days between payments.

Over the life of the account you requested, and were granted, 8 monthly extensions and a due date change. Some payments were received more than 10 days late, causing late fees to be assessed. Additionally, in some months we received payments for less than the contracted monthly payment amount, and 4 payment were reversed and returned by your financial institution due to Non-Sufficient Funds.

The enclosed payment history shows that your first payment was due on June 28, 2013, but the payment in the amount of $450.00 (less than the full contracted amount) was not received until August 21, 2013 which was 54 days past due. The entire payment was paid toward interest only. After that date, only partial payments were received until December 21, 2013, which were also paid to interest only. Due to the payment pattern, the first payment that any amount was credited to principal was on June 20, 2014.

Please note that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late or partial payments are received. There is no grace period for the accrual of interest.

Due to the payment pattern, more interest and fees have accrued between payments, causing the principal balance to reduce at a slower rate. If timely payments had been submitted, according to the contracted 72 month payment schedule, your principal balance would be less. Please understand that the scheduled maturity date does not determine the final payment date. The payment pattern determines the final payment date.

Our records indicate that we have mailed monthly billing statements advising you of the amount due each month and the remaining balance on the account. We have provided a copy of the most recent billing statement which shows the total amount owed.

Unfortunately, we are unable to provide a date as to when your last payment date will be, as this is dependent on when payments are made, and how much is paid. In order to receive your title to the Vehicle, you will need to pay the full balance off before the title will be released.

The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports.

A review of the information provided to the credit reporting agencies shows that on January 7, 2020, we advised the agencies that the account was current with a balance of $11,631.00. The account's prior history is reported as, 5 times 30 days late for the months of July 2013, August 2013, September 2013, October 2013, and November 2013.

Please note that Credit Karma is not recognized national credit reporting agencies and we do not report your account to them. We are unable to determine why certain years are not showing on your credit report. The enclosed payment history lists the payments received during 2013-2015.

Enclosed is a copy of the Contract, Billing Statement and Payment History for your review.

Thank you for again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at X (XXX) XXX.***

Sincerely,

SANTANDER CONSUMER USA INC.

Enclosure

January 23, 2020

*** N. ***
*** Trail
*** XXXXX

Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***

Ms.:

We have received your complaint submitted through the Revdex.com (Revdex.com), regarding your Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.

We regret to learn about your concerns regarding the terms of the Contract. Our customers concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.

Our records indicate that on July 30, 2015 you entered into a Retail Installment Contract (Contract) in connection with the purchase of a 2008 Mazda MX-5 Miata (Vehicle). The amount financed was $14,588.75 at an annual percentage rate (APR) of 26.44%. The payment schedule called for 72 monthly payments of $410.44 each, with the first payment due on September 13, 2015. The Contract was assigned to Santander.

Please note that the Amount Financed of $14,588.75 indicated on your Contract does not include interest and or fees, if any assessed to the account. Please note the total amount the credit will cost you is indicated under Finance Charge as $14,962.93 as stated in the Truth in Lending Disclosures on Page 1 of the Contract. Additionally, the total amount you would have paid if payments were received as scheduled is indicated under Total of Payments as $29,551.68.

In regard to the allocation of payments submitted on your account, please note that when payments are received they are first applied toward interest and past due payments, then toward next scheduled payment and lastly toward fees, if any.

We have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date. The daily accrued interest is calculated at the contract rate based on the principal balance. The amount of interest accrued can vary, and is based on the amount of the principal balance and the number of days between payments.

Over the life of the account you requested and were granted a total of 2 monthly payment extensions. Additionally, payments were submitted late to the account, of which 17 were not received more than 10 days after the due date, which caused late fees in the amount of $348.33 to be assessed to the account. In some months no payment was received or the payment was less than the monthly contracted amount.

The enclosed payment history shows that your first payment was received on September 13, 2015, but the second payment in the amount of $350.00 (partial payment) was not received until December 6, 2015 which was 54 days past due. After December 6, 2015, the following payments received until September 16, 2016 were all payments for less than the contracted monthly payment of $410.44. Without the full payments being made, the majority of those partial payments were paid to interest only and the principal balance had only reduced from $14,588.75 to $14,427.69.

The payment history also shows starting on November 28, 2017, the regular payments received were paying down the principal balance on a consistent basis. However, no payments were received for the months of November 2018, along with January, August and October 2019.

Please note that interest does not stop accruing when there has been payment assistance granted on the account or when payments are submitted past the due date, not received or less than the contractual payment amount. There is no grace period for the accrual of interest.

Due to the payment assistance and irregular payment pattern, more interest accrued between payments, causing the principal balance to reduce more slowly. If payments had been submitted in a timely manner, according to the contracted 72 month payment schedule, the principal balance would have been less.

Regarding your concerns of receiving phone calls, we have placed the account in cease and desist status and you will no longer receive phone calls or communications regarding the account, except for required legal notices. You *** contact our customer service number noted below for a Cease and Desist removal request, if needed.

We mailed you a letter titled, "Notice of Right to Cure Default and Requirement of Strict Compliance" (RTC) dated September 2, 2019 informing you that the account was in default and that a payment of $820.88 was required by September 16, 2019 or we would exercise our rights under the law which could include repossession. A review of the account indicates the default has not been cured.

We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion and Innovis. It *** be necessary to contact the agencies directly regarding any differences between reports.

As a matter of information, Santander has current policies and procedures that meet the Federal and State requirements necessary to be in compliance with certain debt collection practices, as it is Santander's objective to protect its customers from unfair debt collection acts.

Based on the information provided, on January 23, 2020 we requested an update to report the account as Unpaid Charge off with a balance of $11,224.00. Please allow 30 days for the update to be completed.

The account charged off on April 30, 2017 after the account became over 120 days past due. Prior to the charge off, we only received a payment of $400.00 on February 4, 2017 and a payment of $200.00 on March 16, 2017.

We respectfully decline to make any adjustments to the account balance or to make any additional changes to the credit reporting information being reported.

The account is 102 days past due from October 13, 2019. We respectfully suggest that you contact us at the telephone number below to discuss payment options on your account and to avoid possible repossession of the vehicle.

Enclosed are copies of the Contract, RTC and Payment History.

We apologize if you feel that you have been treated unfairly or in an unprofessional manner and hope that the explanation provided has addressed all your concerns. If further assistance is needed, please contact us directly at 1 (888) 222.4227.

Sincerely,

SANTANDER CONSUMER USA INC.

Enclosures

January 23, 2020

*** Jr.
***
Port *** XXXXX-XXXX

Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***

Dear *** Jr.:

We have received your complaint submitted through the Consumer Financial Protection Bureau (CFPB), regarding the above-referenced Santander Consumer USA, Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.

Our records indicate that you completed a recording for the voluntary surrender process on November 14, 2019. During the recording we explained the how we would report the account to the credit reporting agencies after the repossession and sale of the vehicle. The vehicle associated with the account was repossessed on November 16, 2019.

After the repossession we mailed you a letter titled, "Notice of Our Plan to Sell Property" (NOI) dated November 18, 2019 which stated that we would sell the vehicle sometimes after December 2, 2019 but also provided you with the option to reinstate the account and redeem the vehicle. We also stated either contact us by mail or by telephone if you had further questions regarding the NOI. A copy of the NOI is enclosed for your records.

You did not redeem the vehicle and it was sold at auction to the highest bidder and for the best market price available on December 12, 2019, where the proceeds in the amount of $8, 200.00 were applied to the account.

Subsequently, a letter titled, "Explanation of Calculation of Surplus or Deficiency" (Deficiency Letter) was mailed to address on file, dated December 31, 2019 which advised that there was a remaining balance owed on the account. We also stated in the letter that if you need more information about the transaction, to contact us by mail or by telephone.

We are unable to corroborate your statement that you were told not to do anything until you received paperwork regarding the sale of the vehicle. In reference to your statement that you never received the Deficiency Letter, it was mailed to the address on file: *** Port Orange *** XXXXX, which is the same address as this complaint. We have enclosed a copy of the Deficiency letter for your records.

The Fair Credit Reporting Act (FCRA) states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.

We are unable to provide any comment on your statement that we allegedly violated provisions of the Florida Consumer Protection Laws. Please note that Santander is the original creditor on the account.

As a matter of information, Santander has current policies and procedures that meet the Federal and State requirements necessary to be in compliance with certain debt collection practices, as it is Santander's objective to protect its customers from unfair debt collection acts.

A review of the information provided to the credit reporting agencies indicates that on January 13, 2020, we reported the account as Charged Off with a balance of $9, 306.00. Please be advised that the account is not closed.

Our records indicate your account charged off on December 31, 2019 after the vehicle sold at auction. Please be advised that once an account has been reported as a charge off it will continue to be reported as a charge off, until the account is paid in full, settlde for less than the full balance or the time limit for reporting has been reached.

Santander is committed to Fair Lending and treating customers with the utmost respect and fairness. Under the Equal Credit Opportunity Act (ECOA), Santander is prohibited from discriminating in any aspect of the credit transaction. Prohibited bases are: gender, marital status, race, color, religion, national origin, age (provided the applicant is of legal age), income derived from public assistance and the fact that the applicant has, in good faith, exercised any right under the Consumer Protection Act.

We respectfully decline your request to make any changes to the information reported on the account as the information reported matches our records. You may contact us at the telephone number listed below to discuss payment options.

Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at X(XXX) XXX-XXXX.

Sincerely,

SANTANDER CONSUMER USA, INC.

Deficiency letter
NOI

February 7, 2020

*** Jr.
***
Port *** XXXXX-XXXX

Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***

Dear *** Jr.:

We have received your additional complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.

We regret that you remain dissatisfied and did not accept our response. As stated previously, you completed the voluntary surrender process, the vehicle was repossessed and sold. A Deficiency Letter was mailed which advised that there was a remaining balance owed on the account.

Prior to the voluntary surrender, our records do not indicate any discussions of prior damage to the vehicle. A review of the enclosed AutoCheck Vehicle History Report dated February 7, 2020, indicates no prior structural damage that would preclude Santander from financing the vehicle. Please note that it is the customer's responsibility to inspect the vehicle prior to signing the contract. The enclosed Buyer's Order states that the vehicle is sold "as is".
In reference to differing amounts being reported by the credit reporting agencies, please be advised that we provide the same account information to each credit reporting agency. It may be necessary to contact the agencies directly regarding any differences between reports.

Our records indicate your account charged off on December 31, 2019 when the vehicle sold at auction. An account will charge off after the sale of the collateral. Santander is the original creditor on the account.

In reference to a modification of the account, please note that the current payoff is $9,300.00. In an effort to assist you with the remaining balance, we are willing to settle the account for $3,000.00 to be made in 6 monthly payments.
After your review of the enclosed Settlement Letter, if you would like to take advantage of this offer, please sign and return on or before February 20, 2019, along with the first payment in the amount of $500.00.

Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at X(XXX) XXX-XXXX.

Sincerely,

SANTANDER CONSUMER USA INC.

Enclosures
AutoCheck Report
Buyer's Order
Settlement Letter

January 21, 2020

***
*** Crystal View ***
Memphis, TN XXXXX

Re: Revdex.com Complaint Number: XXXXXXXX
Santander Account Number: ***5407

Dear Ms.:

We have received your complaint submitted through the Revdex.com (Revdex.com), regarding your account with Santander Consumer USA Inc. (Santander). Thank you for allowing us the opportunity to address your concerns.

We apologize for any misinformation you may have received regarding your existing account balance. Our customer's concerns are of the utmost importance to us and we appreciate your feedback.

Our records show that on May 14, 2013, you entered into a Retail Installment Sale Contract (Contract) with Thrifty Car Sales Memphis (Dealership), in connection with the purchase of a 2012 Volkswagen Jetta (Vehicle). The amount financed was $19,758.06 at annual percentage rate (APR) of 21.52%. The payment schedule called for 72 monthly payments in the amount of $495.15 each, beginning on June 28, 2013. This Contract was assigned to Santander.

In regard to the total amount to be paid on the Vehicle, we refer you to the Federal Truth-in-Lending Disclosures on Page 1 of the Contract. Under the section titled "Finance Charge", the dollar amount that the credit will cost you, is $15,892.74, plus the "Amount Financed" of $19,758.05, equals the amount paid under "Total of Payments", which reflects the amount of $35,650.80. This is the amount you would have paid if all payments had been made according to the 72 month payment schedule set forth in the Contract.

After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on their regularly scheduled payment due date.

When a payment is received, the accrued interest must be satisfied first, and the remainder of the payment is applied toward principal and/or fees owed on the account. The amount of interest accrued can vary based on the amount of the principal balance and the number of days between payments.

Over the life of the account you requested, and were granted, 8 monthly extensions and a due date change. Some payments were received more than 10 days late, causing late fees to be assessed. Additionally, in some months we received payments for less than the contracted monthly payment amount, and 4 payment were reversed and returned by your financial institution due to Non-Sufficient Funds.

The enclosed payment history shows that your first payment was due on June 28, 2013, but the payment in the amount of $450.00 (less than the full contracted amount) was not received until August 21, 2013 which was 54 days past due. The entire payment was paid toward interest only. After that date, only partial payments were received until December 21, 2013, which were also paid to interest only. Due to the payment pattern, the first payment that any amount was credited to principal was on June 20, 2014.

Please note that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late or partial payments are received. There is no grace period for the accrual of interest.

Due to the payment pattern, more interest and fees have accrued between payments, causing the principal balance to reduce at a slower rate. If timely payments had been submitted, according to the contracted 72 month payment schedule, your principal balance would be less. Please understand that the scheduled maturity date does not determine the final payment date. The payment pattern determines the final payment date.

Our records indicate that we have mailed monthly billing statements advising you of the amount due each month and the remaining balance on the account. We have provided a copy of the most recent billing statement which shows the total amount owed.

Unfortunately, we are unable to provide a date as to when your last payment date will be, as this is dependent on when payments are made, and how much is paid. In order to receive your title to the Vehicle, you will need to pay the full balance off before the title will be released.

The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports.

A review of the information provided to the credit reporting agencies shows that on January 7, 2020, we advised the agencies that the account was current with a balance of $11,631.00. The account's prior history is reported as, 5 times 30 days late for the months of July 2013, August 2013, September 2013, October 2013, and November 2013.

Please note that Credit Karma is not recognized national credit reporting agencies and we do not report your account to them. We are unable to determine why certain years are not showing on your credit report. The enclosed payment history lists the payments received during 2013-2015.

Enclosed is a copy of the Contract, Billing Statement and Payment History for your review.

Thank you for again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at X (XXX) XXX.***

Sincerely,

SANTANDER CONSUMER USA INC.

Enclosure

January 23, 2020

*** N. ***
*** Trail
*** XXXXX

Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***

Ms.:

We have received your complaint submitted through the Revdex.com (Revdex.com), regarding your Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.

We regret to learn about your concerns regarding the terms of the Contract. Our customers concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.

Our records indicate that on July 30, 2015 you entered into a Retail Installment Contract (Contract) in connection with the purchase of a 2008 Mazda MX-5 Miata (Vehicle). The amount financed was $14,588.75 at an annual percentage rate (APR) of 26.44%. The payment schedule called for 72 monthly payments of $410.44 each, with the first payment due on September 13, 2015. The Contract was assigned to Santander.

Please note that the Amount Financed of $14,588.75 indicated on your Contract does not include interest and or fees, if any assessed to the account. Please note the total amount the credit will cost you is indicated under Finance Charge as $14,962.93 as stated in the Truth in Lending Disclosures on Page 1 of the Contract. Additionally, the total amount you would have paid if payments were received as scheduled is indicated under Total of Payments as $29,551.68.

In regard to the allocation of payments submitted on your account, please note that when payments are received they are first applied toward interest and past due payments, then toward next scheduled payment and lastly toward fees, if any.

We have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date. The daily accrued interest is calculated at the contract rate based on the principal balance. The amount of interest accrued can vary, and is based on the amount of the principal balance and the number of days between payments.

Over the life of the account you requested and were granted a total of 2 monthly payment extensions. Additionally, payments were submitted late to the account, of which 17 were not received more than 10 days after the due date, which caused late fees in the amount of $348.33 to be assessed to the account. In some months no payment was received or the payment was less than the monthly contracted amount.

The enclosed payment history shows that your first payment was received on September 13, 2015, but the second payment in the amount of $350.00 (partial payment) was not received until December 6, 2015 which was 54 days past due. After December 6, 2015, the following payments received until September 16, 2016 were all payments for less than the contracted monthly payment of $410.44. Without the full payments being made, the majority of those partial payments were paid to interest only and the principal balance had only reduced from $14,588.75 to $14,427.69.

The payment history also shows starting on November 28, 2017, the regular payments received were paying down the principal balance on a consistent basis. However, no payments were received for the months of November 2018, along with January, August and October 2019.

Please note that interest does not stop accruing when there has been payment assistance granted on the account or when payments are submitted past the due date, not received or less than the contractual payment amount. There is no grace period for the accrual of interest.

Due to the payment assistance and irregular payment pattern, more interest accrued between payments, causing the principal balance to reduce more slowly. If payments had been submitted in a timely manner, according to the contracted 72 month payment schedule, the principal balance would have been less.

Regarding your concerns of receiving phone calls, we have placed the account in cease and desist status and you will no longer receive phone calls or communications regarding the account, except for required legal notices. You *** contact our customer service number noted below for a Cease and Desist removal request, if needed.

We mailed you a letter titled, "Notice of Right to Cure Default and Requirement of Strict Compliance" (RTC) dated September 2, 2019 informing you that the account was in default and that a payment of $820.88 was required by September 16, 2019 or we would exercise our rights under the law which could include repossession. A review of the account indicates the default has not been cured.

We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion and Innovis. It *** be necessary to contact the agencies directly regarding any differences between reports.

As a matter of information, Santander has current policies and procedures that meet the Federal and State requirements necessary to be in compliance with certain debt collection practices, as it is Santander's objective to protect its customers from unfair debt collection acts.

Based on the information provided, on January 23, 2020 we requested an update to report the account as Unpaid Charge off with a balance of $11,224.00. Please allow 30 days for the update to be completed.

The account charged off on April 30, 2017 after the account became over 120 days past due. Prior to the charge off, we only received a payment of $400.00 on February 4, 2017 and a payment of $200.00 on March 16, 2017.

We respectfully decline to make any adjustments to the account balance or to make any additional changes to the credit reporting information being reported.

The account is 102 days past due from October 13, 2019. We respectfully suggest that you contact us at the telephone number below to discuss payment options on your account and to avoid possible repossession of the vehicle.

Enclosed are copies of the Contract, RTC and Payment History.

We apologize if you feel that you have been treated unfairly or in an unprofessional manner and hope that the explanation provided has addressed all your concerns. If further assistance is needed, please contact us directly at 1 (888) 222.4227.

Sincerely,

SANTANDER CONSUMER USA INC.

Enclosures

January 23, 2020

*** Jr.
***
Port *** XXXXX-XXXX

Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***

Dear *** Jr.:

We have received your complaint submitted through the Consumer Financial Protection Bureau (CFPB), regarding the above-referenced Santander Consumer USA, Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.

Our records indicate that you completed a recording for the voluntary surrender process on November 14, 2019. During the recording we explained the how we would report the account to the credit reporting agencies after the repossession and sale of the vehicle. The vehicle associated with the account was repossessed on November 16, 2019.

After the repossession we mailed you a letter titled, "Notice of Our Plan to Sell Property" (NOI) dated November 18, 2019 which stated that we would sell the vehicle sometimes after December 2, 2019 but also provided you with the option to reinstate the account and redeem the vehicle. We also stated either contact us by mail or by telephone if you had further questions regarding the NOI. A copy of the NOI is enclosed for your records.

You did not redeem the vehicle and it was sold at auction to the highest bidder and for the best market price available on December 12, 2019, where the proceeds in the amount of $8, 200.00 were applied to the account.

Subsequently, a letter titled, "Explanation of Calculation of Surplus or Deficiency" (Deficiency Letter) was mailed to address on file, dated December 31, 2019 which advised that there was a remaining balance owed on the account. We also stated in the letter that if you need more information about the transaction, to contact us by mail or by telephone.

We are unable to corroborate your statement that you were told not to do anything until you received paperwork regarding the sale of the vehicle. In reference to your statement that you never received the Deficiency Letter, it was mailed to the address on file: *** Port Orange *** XXXXX, which is the same address as this complaint. We have enclosed a copy of the Deficiency letter for your records.

The Fair Credit Reporting Act (FCRA) states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.

We are unable to provide any comment on your statement that we allegedly violated provisions of the Florida Consumer Protection Laws. Please note that Santander is the original creditor on the account.

As a matter of information, Santander has current policies and procedures that meet the Federal and State requirements necessary to be in compliance with certain debt collection practices, as it is Santander's objective to protect its customers from unfair debt collection acts.

A review of the information provided to the credit reporting agencies indicates that on January 13, 2020, we reported the account as Charged Off with a balance of $9, 306.00. Please be advised that the account is not closed.

Our records indicate your account charged off on December 31, 2019 after the vehicle sold at auction. Please be advised that once an account has been reported as a charge off it will continue to be reported as a charge off, until the account is paid in full, settlde for less than the full balance or the time limit for reporting has been reached.

Santander is committed to Fair Lending and treating customers with the utmost respect and fairness. Under the Equal Credit Opportunity Act (ECOA), Santander is prohibited from discriminating in any aspect of the credit transaction. Prohibited bases are: gender, marital status, race, color, religion, national origin, age (provided the applicant is of legal age), income derived from public assistance and the fact that the applicant has, in good faith, exercised any right under the Consumer Protection Act.

We respectfully decline your request to make any changes to the information reported on the account as the information reported matches our records. You may contact us at the telephone number listed below to discuss payment options.

Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at X(XXX) XXX-XXXX.

Sincerely,

SANTANDER CONSUMER USA, INC.

Deficiency letter
NOI

February 7, 2020

*** Jr.
***
Port *** XXXXX-XXXX

Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***

Dear *** Jr.:

We have received your additional complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.

We regret that you remain dissatisfied and did not accept our response. As stated previously, you completed the voluntary surrender process, the vehicle was repossessed and sold. A Deficiency Letter was mailed which advised that there was a remaining balance owed on the account.

Prior to the voluntary surrender, our records do not indicate any discussions of prior damage to the vehicle. A review of the enclosed AutoCheck Vehicle History Report dated February 7, 2020, indicates no prior structural damage that would preclude Santander from financing the vehicle. Please note that it is the customer's responsibility to inspect the vehicle prior to signing the contract. The enclosed Buyer's Order states that the vehicle is sold "as is".
In reference to differing amounts being reported by the credit reporting agencies, please be advised that we provide the same account information to each credit reporting agency. It may be necessary to contact the agencies directly regarding any differences between reports.

Our records indicate your account charged off on December 31, 2019 when the vehicle sold at auction. An account will charge off after the sale of the collateral. Santander is the original creditor on the account.

In reference to a modification of the account, please note that the current payoff is $9,300.00. In an effort to assist you with the remaining balance, we are willing to settle the account for $3,000.00 to be made in 6 monthly payments.
After your review of the enclosed Settlement Letter, if you would like to take advantage of this offer, please sign and return on or before February 20, 2019, along with the first payment in the amount of $500.00.

Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at X(XXX) XXX-XXXX.

Sincerely,

SANTANDER CONSUMER USA INC.

Enclosures
AutoCheck Report
Buyer's Order
Settlement Letter

January 24, 2020

***
*** Ave.
Hopewell, VA XXXXX

Re: Revdex.com Case Number: XXXXXXXX
Chrysler Capital Account Number: ***

Dear Ms.:

We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.

We regret any inconvenience and miscommunication that you may have experienced in trying to resolve this issue. Our customers concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.

In reference to your conversation with our Customer Service Department on January 3, 2020, the representative escalated your concern to our Accounting Department regarding your payoff check with the tracking number you provided. Please note, at that time the check had not yet posted to your account. We apologize if this may have caused any inconvenience if any.

In addition, on January 8, 2020, you spoke with a representative in our Customer Service Department in which they advised you to allow additional time for our Accounting Department to review your concerns regarding your payoff and you requested a call back from a Manager. On January 10, 2020 you spoke with an agent in our Executive Office and they provided the amount to pay your account in full to which you stated you would send through Bill Pay. Please note, since you made contact with our Executive Office a callback was not performed and your escalation was closed the same day you made contact. After further review of your account, all the information provided to you was accurate.

Please be advised the payoff in the amount of $28,564.80, posted to your account on January 14, 2020 which left a remaining balance of $67.90. The small balance has been waived and your account is now indicating as paid in full. At this time we believe this issue has now been resolved.

We apologize if you feel you have been treated unfairly and hope that the explanation provided above is satisfactory to you. If further assistance is needed, please contact us directly at X(XXX) XXX.***.

Sincerely,

CHRYSLER CAPITAL

January 24, 2020

***
*** Ave.
Hopewell, VA XXXXX

Re: Revdex.com Case Number: XXXXXXXX
Chrysler Capital Account Number: ***

Dear Ms.:

We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.

We regret any inconvenience and miscommunication that you may have experienced in trying to resolve this issue. Our customers concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.

In reference to your conversation with our Customer Service Department on January 3, 2020, the representative escalated your concern to our Accounting Department regarding your payoff check with the tracking number you provided. Please note, at that time the check had not yet posted to your account. We apologize if this may have caused any inconvenience if any.

In addition, on January 8, 2020, you spoke with a representative in our Customer Service Department in which they advised you to allow additional time for our Accounting Department to review your concerns regarding your payoff and you requested a call back from a Manager. On January 10, 2020 you spoke with an agent in our Executive Office and they provided the amount to pay your account in full to which you stated you would send through Bill Pay. Please note, since you made contact with our Executive Office a callback was not performed and your escalation was closed the same day you made contact. After further review of your account, all the information provided to you was accurate.

Please be advised the payoff in the amount of $28,564.80, posted to your account on January 14, 2020 which left a remaining balance of $67.90. The small balance has been waived and your account is now indicating as paid in full. At this time we believe this issue has now been resolved.

We apologize if you feel you have been treated unfairly and hope that the explanation provided above is satisfactory to you. If further assistance is needed, please contact us directly at X(XXX) XXX.***.

Sincerely,

CHRYSLER CAPITAL

January 17, 2020

***
*** Ave, ***
Las Vegas, NV XXXXX

Re: Revdex.com Case No.: XXXXXXXX
Santander Account No: ***1298

Dear Ms.:

We have received your most recent complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the additional opportunity to address your concerns.

We regret any inconvenience that you have experienced in attempting to obtain the title for the vehicle associated with the account.

In an effort to further assist you further, on January 13, 2020 an original of the Release of Lien and the Affidavit of Fact, was sent to you at the address above, via FedEx Tracking No.: XXXX XXXX XXXX. We have confirmed that the FedEx package was delivered on January 14, 2019. Please take these documents to your local Department of Motor Vehicles (DMV) to obtain a lien free title.

If the DMV does not accept the most recent documents we have sent to you, please provide us with their fax number so that we may fax them the necessary documentation. Unfortunately, we do not have a direct number for you to reach our Titles Department.

Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at (XXX) XXX-XXXX.

Sincerely,

SANTANDER CONSUMER USA INC.

January 17, 2020

***
*** Ave, ***
Las Vegas, NV XXXXX

Re: Revdex.com Case No.: XXXXXXXX
Santander Account No: ***1298

Dear Ms.:

We have received your most recent complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the additional opportunity to address your concerns.

We regret any inconvenience that you have experienced in attempting to obtain the title for the vehicle associated with the account.

In an effort to further assist you further, on January 13, 2020 an original of the Release of Lien and the Affidavit of Fact, was sent to you at the address above, via FedEx Tracking No.: XXXX XXXX XXXX. We have confirmed that the FedEx package was delivered on January 14, 2019. Please take these documents to your local Department of Motor Vehicles (DMV) to obtain a lien free title.

If the DMV does not accept the most recent documents we have sent to you, please provide us with their fax number so that we may fax them the necessary documentation. Unfortunately, we do not have a direct number for you to reach our Titles Department.

Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at (XXX) XXX-XXXX.

Sincerely,

SANTANDER CONSUMER USA INC.

January 17, 2020

***
*** W. *** Ave.
Monee, IL XXXXX

Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***

Dear Ms.:

We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.

After a review of the information provided in the complaint, we are unable to substantiate the statement that you *** have been treated unfairly based on your status as an average person, and we found no evidence that Santander violated Fair Lending laws in the origination or servicing of your account.

Santander is committed to Fair Lending and treating customers with the utmost respect and fairness. Under the Equal Credit Opportunity Act (ECOA), Santander is prohibited from discriminating in any aspect of the credit transaction. Prohibited bases are: sex, marital status, race, color, religion, national origin, age (provided the applicant is of legal age), income derived from public assistance and the fact that the applicant has, in good faith, exercised any right under the Consumer Protection Act.

Our records indicate that you and *** (Co-Borrower), entered into a Retail Installment Contract (Contract) on September 11, 2013 in connection with the purchase of a 2011 Toyota Camry (Vehicle). The amount financed was $23,539.80 at an annual percentage rate of 24.99%. The payment schedule called for 72 monthly payments of $640.55 each, with the first payment due on October 26, 2013. The Contract was assigned to Santander.

Regarding concerns of the remaining account balance, we refer you to the Your Promise to Pay Section on Page 2 of the Contract which states, "The Finance Charge, Total of Payments, and Total Sale Price shown on Page 1 of this Contract are based on the assumption that you will make every payment on the day it is due. Your Finance Charge, Total of Payments, and Total Sale Price will be more if you pay late and less if you pay early. Also, if you pay late it is likely that your final payment will be larger than originally scheduled."

After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.

When a payment is received, the outstanding accrued interest must be satisfied first, then the remainder of the payment is applied toward principal and any fees owed on the account. The amount of interest accrued daily can vary based on the amount of the principal balance and the number of days between payments.

Over the life of the account you requested and was granted 4 monthly payment extensions and 1 due date change. In addition, 46 payments were not received within 10 days of the scheduled due date, causing late fees to be assessed to the account. Additionally, in some months no payment was received or the payment received was less than the contractual monthly payment amount.

Due to the payment pattern more interest accrued between payments, causing the principal balance to reduce more slowly. If payments had been received according to the contracted payment schedule of 72 months, the principal balance would be less.

After a review of the information provided in the complaint, we are unable to substantiate your statement that you were told the Vehicle would be repossessed if the full payoff isn't made on or by the maturity date. A review of our records indicate a conversation on January 4, 2020, where a Santander Manager advised you of the payoff amount that would expire by January 18, 2020. Prior to speaking to the Santander Manager, a representative advised you to continue making your monthly payments after the maturity date until the balance is satisfied in full.

As of the date of this correspondence the account is 24 days past due for the December 24, 2019 payment, in the amount of $640.55. Please note that this does not include unpaid fees on the account.

The current payoff for the account is $10,668.78 through January 31, 2020. This payoff amount includes a principal balance of $8,757.96, interest of $299.55, late fees of $1,461.52 and returned payment fees of $150.00. It also includes unpaid, and accrued, interest charges through January 31, 2020. Further note, that the amount could change depending on the length of time between payments and the amount of interest accrued.

Additionally, if you are seeking a new or lower payment, you may be able to do so by seeking alternative financing with another lending institution of your choice. Santander does not refinance existing accounts.

Enclosed are copies of the account documents for record.

We hope that the written explanation we have provided above regarding the account activity is helpful to you in further understanding how simple interest is calculated and how it affects the balance on a daily basis.

If further assistance is needed, please contact us directly at (XXX) XXX.***.

Sincerely,

SANTANDER CONSUMER USA INC.

Enclosures:
Contract
Payment History
Buyer's Order
Notice of Right to Cure Default and Requirement of Strict Compliance
Payoff Quote

January 17, 2020

***
*** W. *** Ave.
Monee, IL XXXXX

Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***

Dear Ms.:

We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.

After a review of the information provided in the complaint, we are unable to substantiate the statement that you *** have been treated unfairly based on your status as an average person, and we found no evidence that Santander violated Fair Lending laws in the origination or servicing of your account.

Santander is committed to Fair Lending and treating customers with the utmost respect and fairness. Under the Equal Credit Opportunity Act (ECOA), Santander is prohibited from discriminating in any aspect of the credit transaction. Prohibited bases are: sex, marital status, race, color, religion, national origin, age (provided the applicant is of legal age), income derived from public assistance and the fact that the applicant has, in good faith, exercised any right under the Consumer Protection Act.

Our records indicate that you and *** (Co-Borrower), entered into a Retail Installment Contract (Contract) on September 11, 2013 in connection with the purchase of a 2011 Toyota Camry (Vehicle). The amount financed was $23,539.80 at an annual percentage rate of 24.99%. The payment schedule called for 72 monthly payments of $640.55 each, with the first payment due on October 26, 2013. The Contract was assigned to Santander.

Regarding concerns of the remaining account balance, we refer you to the Your Promise to Pay Section on Page 2 of the Contract which states, "The Finance Charge, Total of Payments, and Total Sale Price shown on Page 1 of this Contract are based on the assumption that you will make every payment on the day it is due. Your Finance Charge, Total of Payments, and Total Sale Price will be more if you pay late and less if you pay early. Also, if you pay late it is likely that your final payment will be larger than originally scheduled."

After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.

When a payment is received, the outstanding accrued interest must be satisfied first, then the remainder of the payment is applied toward principal and any fees owed on the account. The amount of interest accrued daily can vary based on the amount of the principal balance and the number of days between payments.

Over the life of the account you requested and was granted 4 monthly payment extensions and 1 due date change. In addition, 46 payments were not received within 10 days of the scheduled due date, causing late fees to be assessed to the account. Additionally, in some months no payment was received or the payment received was less than the contractual monthly payment amount.

Due to the payment pattern more interest accrued between payments, causing the principal balance to reduce more slowly. If payments had been received according to the contracted payment schedule of 72 months, the principal balance would be less.

After a review of the information provided in the complaint, we are unable to substantiate your statement that you were told the Vehicle would be repossessed if the full payoff isn't made on or by the maturity date. A review of our records indicate a conversation on January 4, 2020, where a Santander Manager advised you of the payoff amount that would expire by January 18, 2020. Prior to speaking to the Santander Manager, a representative advised you to continue making your monthly payments after the maturity date until the balance is satisfied in full.

As of the date of this correspondence the account is 24 days past due for the December 24, 2019 payment, in the amount of $640.55. Please note that this does not include unpaid fees on the account.

The current payoff for the account is $10,668.78 through January 31, 2020. This payoff amount includes a principal balance of $8,757.96, interest of $299.55, late fees of $1,461.52 and returned payment fees of $150.00. It also includes unpaid, and accrued, interest charges through January 31, 2020. Further note, that the amount could change depending on the length of time between payments and the amount of interest accrued.

Additionally, if you are seeking a new or lower payment, you may be able to do so by seeking alternative financing with another lending institution of your choice. Santander does not refinance existing accounts.

Enclosed are copies of the account documents for record.

We hope that the written explanation we have provided above regarding the account activity is helpful to you in further understanding how simple interest is calculated and how it affects the balance on a daily basis.

If further assistance is needed, please contact us directly at (XXX) XXX.***.

Sincerely,

SANTANDER CONSUMER USA INC.

Enclosures:
Contract
Payment History
Buyer's Order
Notice of Right to Cure Default and Requirement of Strict Compliance
Payoff Quote

January 10, 2020

***
*** E. *** Street
Long Beach, CA XXXXX

Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***

Dear Mr.:

We have received your complaint submitted through the Revdex.com (Revdex.com), regarding your Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.

Our records indicate that you entered into a Retail Installment Sale Contract (Contract) on January 17, 2014 with KIA of *** (Dealership) in connection with the purchase of a 2014 KIA Forte (Vehicle). The amount financed was $22,279.41 at an annual percentage rate of 20.23%. The payment schedule called for 72 monthly payments of $541.09 each, with the first payment due on March 3, 2014. The Contract was assigned to Santander.

In regard to the total amount paid on the Vehicle, we refer you to the Federal Truth-in-Lending Disclosures on Page 1 of the Contract. Under the section titled "Finance Charge", the dollar amount that the credit will cost you, is $16,679.07, plus the "Amount Financed" of $22,279.41 equals the amount paid under the section titled "Total of Payments", which reflects the amount of $38,958.48. This is the amount you would have paid if all payments were made according to the 72 month payment schedule set forth in the Contract.

After a review of the account, we have determined that the reduction of the account balance is accurate. In the agreed upon auto finance contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on their regularly scheduled payment due date.

When a payment is received, the accrued interest must be satisfied first, and the remainder of the payment is applied toward principal and or fees owed on the account. The amount of interest accrued will vary based on the amount of the principal balance and the number of days between payments.

Over the life of the account, you requested and were granted 8 monthly extensions and 1 due date change. The account was also granted a Temporary Modification Agreement (Modification) on April 25, 2017, which lowered your payments for a 6 month term from $541.09 to $361.46.

During the months assistance was provided no monthly payments were received. There were 31 payments which were not received within 10 days of the scheduled due date, causing late fees to be assessed to the account. Additionally, in some months the payment received was less than the contracted monthly amount or we received no payment.

Please note that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late or not received. There is no grace period for the accrual of interest.

Due to the payment assistance and payment pattern, more interest accrued between payments, causing the principal balance to reduce more slowly. If payments had been submitted according to the contracted payment schedule of 72 months, the principal balance would be less.

Please be advised that Santander does not refinance, or negotiate the balance owed on its existing accounts. We do apologize for any miscommunication that may have occurred at the time of purchase. Unfortunately, we have no control over the Dealership relocating as we are not affiliated.

Upon review, the total amount of $799.88 was the unpaid balance towards the late fees, which continued to show on every monthly billing statement. A late fee in the amount of $27.05, was waived on October 31, 2014. Unfortunately, anytime the account is past due, all payments made will go towards interest first and then the remainder of the payment will go towards the principal balance. If the account was not past due at the time of a payment being received, any overpayment will be applied towards fees.

Please note, additional payments can be made to reduce the principal balance if the account is current or to assist with any outstanding fees owed on the account. Per your Contract, if a payment is not received in full within 10 days after the payment is due a late fee will be accessed. Please note, the account was not charged double payments for late fees or any additional fees accessed on the account.

Our records indicate that on September 26, 2019, contact was made with our Customer Service Department advising the account was 56 days past due and a payment was needed to resolve the account, no contact was made afterwards. Our Customer Service Department made several attempts to contact you for a resolution with no success.

The Vehicle associated with the account was repossessed on October 28, 2019 due to past due payments. The account was 88 days past due. In addition, the last payment received was for $550.00 dated on September 4, 2019. The Vehicle was not redeemed and was sold at auction on December 31, 2019 and the proceeds from the sale were applied to the account. All legal notices were sent prior to and after the repossession and after the sale of the Vehicle.

Further note, on December 24, 2019 an Explanation of Calculation of Surplus or Deficiency (Deficiency) letter was sent explaining the remaining balance due. Upon review once all the sale proceeds were applied to the account the balance listed as $16,519.35. Effective on December 10, 2019 a payment was received and applied from Allied Insurance for an amount of $1,592.24, posted on December 16, 2019, which reduced to the balance to $19, 927.11.

As of this date of this correspondence, the payoff quote is $17,444.76 which is good until January 23, 2020.

Unfortunately, we have no record of the contact with Santander since September 26, 2019.

In addition, please confirm if you would like to place the account in a cease and desist status regarding receiving phone calls. You may provide your response through the Revdex.com Portal.

The Fair Credit Reporting Act states that we are required to accurately report all account information to the Credit Bureaus. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.

A review of the information provided to the credit reporting agencies shows that on January 10, 2020, we advised the agencies the account was Unpaid/Charged Off with a balance of $17,444.00.
The account began reporting as a Charge Off on December 31, 2019, after the Vehicle was sold at auction.

We respectfully decline your request to adjust the balance remaining, as the information reported is accurate.

We hope that the written explanation we have provided above regarding the account activity is helpful to you in further understanding how simple interest works and how it affects the balance on a daily basis.

Enclosed are copies of the account Contract and Payment History, Payoff Quote, Notice of Intention to Dispose of Motor Vehicle and Deficiency letter.

Thank you again for bringing this matter to our attention. If further assistance is needed, please contact us directly at 1 (888) 222.4227.

Sincerely,

SANTANDER CONSUMER USA INC.

Enclosures

January 17, 2020

***
XXXXX ***
***, *** XXXXX

Re: Revdex.com Complaint Number: XXXXXXXX
Santander Account Number: ***

Dear Ms.:

We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.

We regret to learn you have not received your title and about your experience in attempting to resolve this issue. Our customer's concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.

Our records indicate the account was paid in full on January 15, 2019, and the title was released and mailed to the address on file, which also matches the address provided in your Revdex.com complaint on January 21, 2019. We have no record of mail items returning to Santander as undeliverable.

After a review of the information provided in your complaint our records indicate you spoke to Customer Service Representatives on March 12, 2019 and June 3, 2019 regarding your title concerns.

Per your request, enclosed is the Release of Lien document to assist you with obtaining a physical title from your Department of Motor Vehicles.

We apologize for any inconvenience this matter may have caused. Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at 1 (888) 222.4227.

Sincerely,

SANTANDER CONSUMER USA INC.

Enclosure
Release of Lien

January 17, 2020

***
XXXXX ***
***, *** XXXXX

Re: Revdex.com Complaint Number: XXXXXXXX
Santander Account Number: ***

Dear Ms.:

We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.

We regret to learn you have not received your title and about your experience in attempting to resolve this issue. Our customer's concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.

Our records indicate the account was paid in full on January 15, 2019, and the title was released and mailed to the address on file, which also matches the address provided in your Revdex.com complaint on January 21, 2019. We have no record of mail items returning to Santander as undeliverable.

After a review of the information provided in your complaint our records indicate you spoke to Customer Service Representatives on March 12, 2019 and June 3, 2019 regarding your title concerns.

Per your request, enclosed is the Release of Lien document to assist you with obtaining a physical title from your Department of Motor Vehicles.

We apologize for any inconvenience this matter may have caused. Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at 1 (888) 222.4227.

Sincerely,

SANTANDER CONSUMER USA INC.

Enclosure
Release of Lien

January 10, 2020

***
*** E. *** Street
Long Beach, CA XXXXX

Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***

Dear Mr.:

We have received your complaint submitted through the Revdex.com (Revdex.com), regarding your Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.

Our records indicate that you entered into a Retail Installment Sale Contract (Contract) on January 17, 2014 with KIA of *** (Dealership) in connection with the purchase of a 2014 KIA Forte (Vehicle). The amount financed was $22,279.41 at an annual percentage rate of 20.23%. The payment schedule called for 72 monthly payments of $541.09 each, with the first payment due on March 3, 2014. The Contract was assigned to Santander.

In regard to the total amount paid on the Vehicle, we refer you to the Federal Truth-in-Lending Disclosures on Page 1 of the Contract. Under the section titled "Finance Charge", the dollar amount that the credit will cost you, is $16,679.07, plus the "Amount Financed" of $22,279.41 equals the amount paid under the section titled "Total of Payments", which reflects the amount of $38,958.48. This is the amount you would have paid if all payments were made according to the 72 month payment schedule set forth in the Contract.

After a review of the account, we have determined that the reduction of the account balance is accurate. In the agreed upon auto finance contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on their regularly scheduled payment due date.

When a payment is received, the accrued interest must be satisfied first, and the remainder of the payment is applied toward principal and or fees owed on the account. The amount of interest accrued will vary based on the amount of the principal balance and the number of days between payments.

Over the life of the account, you requested and were granted 8 monthly extensions and 1 due date change. The account was also granted a Temporary Modification Agreement (Modification) on April 25, 2017, which lowered your payments for a 6 month term from $541.09 to $361.46.

During the months assistance was provided no monthly payments were received. There were 31 payments which were not received within 10 days of the scheduled due date, causing late fees to be assessed to the account. Additionally, in some months the payment received was less than the contracted monthly amount or we received no payment.

Please note that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late or not received. There is no grace period for the accrual of interest.

Due to the payment assistance and payment pattern, more interest accrued between payments, causing the principal balance to reduce more slowly. If payments had been submitted according to the contracted payment schedule of 72 months, the principal balance would be less.

Please be advised that Santander does not refinance, or negotiate the balance owed on its existing accounts. We do apologize for any miscommunication that may have occurred at the time of purchase. Unfortunately, we have no control over the Dealership relocating as we are not affiliated.

Upon review, the total amount of $799.88 was the unpaid balance towards the late fees, which continued to show on every monthly billing statement. A late fee in the amount of $27.05, was waived on October 31, 2014. Unfortunately, anytime the account is past due, all payments made will go towards interest first and then the remainder of the payment will go towards the principal balance. If the account was not past due at the time of a payment being received, any overpayment will be applied towards fees.

Please note, additional payments can be made to reduce the principal balance if the account is current or to assist with any outstanding fees owed on the account. Per your Contract, if a payment is not received in full within 10 days after the payment is due a late fee will be accessed. Please note, the account was not charged double payments for late fees or any additional fees accessed on the account.

Our records indicate that on September 26, 2019, contact was made with our Customer Service Department advising the account was 56 days past due and a payment was needed to resolve the account, no contact was made afterwards. Our Customer Service Department made several attempts to contact you for a resolution with no success.

The Vehicle associated with the account was repossessed on October 28, 2019 due to past due payments. The account was 88 days past due. In addition, the last payment received was for $550.00 dated on September 4, 2019. The Vehicle was not redeemed and was sold at auction on December 31, 2019 and the proceeds from the sale were applied to the account. All legal notices were sent prior to and after the repossession and after the sale of the Vehicle.

Further note, on December 24, 2019 an Explanation of Calculation of Surplus or Deficiency (Deficiency) letter was sent explaining the remaining balance due. Upon review once all the sale proceeds were applied to the account the balance listed as $16,519.35. Effective on December 10, 2019 a payment was received and applied from Allied Insurance for an amount of $1,592.24, posted on December 16, 2019, which reduced to the balance to $19, 927.11.

As of this date of this correspondence, the payoff quote is $17,444.76 which is good until January 23, 2020.

Unfortunately, we have no record of the contact with Santander since September 26, 2019.

In addition, please confirm if you would like to place the account in a cease and desist status regarding receiving phone calls. You may provide your response through the Revdex.com Portal.

The Fair Credit Reporting Act states that we are required to accurately report all account information to the Credit Bureaus. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.

A review of the information provided to the credit reporting agencies shows that on January 10, 2020, we advised the agencies the account was Unpaid/Charged Off with a balance of $17,444.00.
The account began reporting as a Charge Off on December 31, 2019, after the Vehicle was sold at auction.

We respectfully decline your request to adjust the balance remaining, as the information reported is accurate.

We hope that the written explanation we have provided above regarding the account activity is helpful to you in further understanding how simple interest works and how it affects the balance on a daily basis.

Enclosed are copies of the account Contract and Payment History, Payoff Quote, Notice of Intention to Dispose of Motor Vehicle and Deficiency letter.

Thank you again for bringing this matter to our attention. If further assistance is needed, please contact us directly at 1 (888) 222.4227.

Sincerely,

SANTANDER CONSUMER USA INC.

Enclosures

January 14, 2020

***
***
*** XXXXX

Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***

Dear Mr.:

We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.

Our records indicate that on December 14, 2016, you entered into a Retail Installment Sale Contract (Contract), with Balise Toyota of Warwick (Dealership), in connection with the purchase of a 2013 Toyota Camry (Vehicle). The amount financed was $11,386.95 at an APR of 18.00%. The payment schedule called for 72 monthly payments of $261.50 each, with the first payment due on January 28, 2017. The Contract was assigned to Santander.

Our records indicate that the Vehicle associated with the account was repossessed on February 6, 2019 due to past due payments when the account became 111 days past due. You subsequently redeemed the Vehicle on February 11, 2019, after we received a payment of $1,646.35 to reinstate the account.

Regarding previous complaints on payment issues, a review of the account indicates that on December 5, 2018 a payment block was placed on your account, due to the reason that over $8,500.00 in submitted payments were returned by your financial institution. Due to the block, only certified payments were accepted on the account from that point forward.

Although an account can be reviewed, reinstatement to regular payments is not guaranteed. We are unable to corroborate your statement that you were informed that regular payments would be accepted after making 4 months of payments nor do we have any record of receipt of a written complaint on this matter.

Our records further indicate that in an effort to assist you, on December 19, 2019 a request to remove the payment block on your account was submitted. The payment block was subsequently removed on or around January 10, 2020 and an Executive Office representative confirmed this with you.

As of the date of this correspondence, we show that the account is past due 57 days from the payment due on November 18, 2019.
Please be advised that Santander utilizes Western Union's Speed Pay Services, which grants our customers the opportunity to pay electronically via ACH or debit card. The following are the payment fees:

Payment made online using Checking/Savings Account: Free
Payment made via our automated phone payment system using Checking/Savings Account: Free
Payment made via our automated phone payment system using a Debit Card: $3.75
Payment made online using a Debit Card: $2.75
Payment made with a representative: $10.95

These fees are assessed and paid each time an electronic payment is submitted and fees do not accrue interest. Please note that payment fees are charged by Western Union's Speed Pay Services and Santander does not profit from these fees. Please visit www.santanderconsumerusa.com for all ways in which you can make a payment and the fees associated with each payment method.

At this time we believe this issue has now been resolved.

We have enclosed copies of the account Contract and Payment History for your records.

We hope that the written explanation we have provided above regarding the account is helpful to you. If further assistance is needed, please contact us directly at (888) 222.4227.

Sincerely,

SANTANDER CONSUMER USA INC.

Enclosures