Santander Consumer USA Reviews (%countItem)
Santander Consumer USA Rating
Address: 1601 Elm St. STE 800, Dallas, Texas, United States, 75201-4701
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+1 (214) 237-2421 |
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Lies and cheats customers but they get away with it because they are big.They add on billing without notification and take your property without hesitation.customer service is rude and they dont know anything.Why are they still in bussiness?
Lies and cheats customers but they get away with it because they are big.They add on billing without notification and take your property without hesitation.customer service is rude and they dont know anything.Why are they still in bussiness?
I am writing to you to complain about Santander Consumer USA PO Box XXXXXX, Fort Worth TX. I have no known unpaid accounts with this business.
I am writing to you to complain about Santander Consumer USA PO Box XXXXXX, Fort Worth TX. I have no known unpaid accounts with this business and after repeated verification request Santander has not responded to my certified letters and continue to report to the three major credit bureaus in violation of federal law. This company unlawfully reported to Equifax, Transunion, and Experian as recent as February 20, 2020. Santander has continued to damage my credit rating and has caused me denial of credit by reporting inaccurate information to the three major credit bureaus. The erroneous account is in the amount of $300. The account is erroneous and not a result of any transaction that I have made. It is inaccurate and unverified and remain on my credit report causing adverse actions as well as denials of credit and adequate housing. I attempted to contact Santander multiple times via registered USPS certified mail with return receipts which prove Santander has blatantly ignored my attempts resolve this issue and they have not responded to my requests. Santander has misrepresented this account by reporting a past due balance in the amount of $300. This account has been paid in full and has never been past due. This is in violation of Federal Law and my rights as a consumer. Please contact me to let me know how to resolve this issue. This has been ongoing for over a year with this company and enough is enough!
Santander is in direct violation with FDCPA and I demand that they update the erroneous items from my credit reports as well as, provide me with written proof in the form of a copy of UDF which they transmitted to the credit bureaus demanding this accounts updated status. I also demand that Santander does not sell this erroneous debt or try to re report the alleged debt by changing one, but not limited to the following: account number, date or amount. I demand that Santander stop communication with all three major credit bureaus regarding any information about any alleged debt I supposedly owe. The account and all associated information need to be immediately corrected.
March 4, 2020
***
XXXXX *** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
A review of the account indicates on October 10, 2019 a Total Loss Insurance payment in the total amount of $20,730.13 posted effective September 24, 2019. In addition, on December 23, 2019 we received a payment in the amount of $4,123.58 posted effective December 20, 2019 from your Guaranteed Asset Protection (GAP) provider. We did not receive your payoff in the amount of $300.66 until February 12, 2020, therefore, the account reported as late to the credit reporting agencies. We have enclosed a copy of the Payment History.
Please be advised, prior to the payoff, the balance consisted of a principle balance in the amount of $20.00, unpaid interest in the amount of $247.35 and late fees in the amount of $33.31 totaling $299.96. In reference to the amount reported on your credit report, the credit reporting agencies will round up the balance reported to the nearest dollar, which is the $300.00 amount referenced in your complaint.
Please note, as of the date of this correspondence your account now indicates a zero balance.
Our record indicate we have no record of receiving any direct disputes from you although we did receive an indirect dispute. Please note indirect disputes are initiated by the credit reporting agencies on your behalf and then responded to with the initiating agency and updated information, if any.
The Fair Credit Reporting Act (FCRA) states that we are required to accurately report all account information to the Credit Bureaus. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.
As a matter of information, Santander has current policies and procedures that meet the Federal and State requirements necessary to be in compliance with certain debt collection practices, as it is Santander's objective to protect its customers from unfair debt collection acts.
A review of the information provided to the credit reporting agencies shows that on January 31, 2020 advised the agencies that the account was 60 days past due with a balance of $300.00 with prior delinquencies of 1 times 30 days past due and 1 time 60 days past due.
Please be advised we report at the end of each month, however your account was not paid in full until February 12, 2020 as stated above. Therefore, we kindly suggest you allow time for your credit report to indicate your current account status.
We respectfully decline your request to make any changes to the information reported on the account as the information reported matches our records.
Enclosed is a copy of the Retail Installment Sale Contract and Payment History.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at X(XXX) XXX.***.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Leased vehicle - have not received current year registration when due this month.
I leased my vehicle in 2018, and as such the leasing company ("Chrysler Capital") receives the vehicle "tabs", "tags" or "registration" renewal and is then in turn supposed to mail it onto me. NOTE: As this is a LEASED vehicle, it is currently titled to Chrysler Capital and they hold the title.
The renewal for "tabs/tags" is due February of each year. In 2019 I received these very late in the month of February. Now in 2020 it is the 20th of February and I have not received them (due to expire in NINE days! Three of those days are weekends and I can't fill them on those days). I therefore called Chrysler Capital Customer Service only to be told they can only get me power of attorney and a copy of the title so I can "register my vehicle".
1. Why did I have to call on this? Will I have to call again next year?
2. Why do I need to get a power of attorney form? (NOTE: this will likely arrive late and I can't drive with expired tags!)
3. Do I need to call next year for another POA form?
4. Where is the renewal that, with a leased vehicle, should go through the lender's office?
I selected Customer Service for my issue because the rep I spoke to was rude in tone of voice, interrupted me, and was seemingly not knowledgeable with this type of call. I currently have 2 leased vehicles (one through Chrysler Capital, one through another financial institution) and I've previously leased through yet another lender. I know how tag renewals work with leased vehicles -- they don't need a POA, the renewal is sent to the lending facility which is then supposed to be mailed to the customer.
I am seeking answers to the above questions. I buy and lease a minimum of one car every 2-3 years and at this time I will avoid Chrysler Capital like it's the plague.
I would like to understand why my tags renewal was not sent to me by the company, why I need a PoA, and if I will have to call again next year. If there is a discrepancy between what I was told, and what the process is then I'd also like to suggest that the customer service reps taking calls related to vehicle tag renewal are updated on the RIGHT way to handle a call (arguing and interrupting a customer is DEFINITELY not it, by the way). My account can be accessed with my name and address. The vehicle is co-signed by my husband, *** or ***. My account number is XXXXXXXXXX for a 2018 Dodge Charger VIN ***HXXXXXX.
March 6, 2020
***
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Chrysler Capital Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
We regret to learn about your concerns with the registration renewal and any miscommunication that you *** have experienced in attempting to resolve this issue. Our customer's concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
In regard to the registration renewal of the vehicle, after a review of the account we do not have any record of receiving the registration renewal for February 2020.
On February 20, 2020 per your request, we mailed to the address on file a copy of the title and Power of Attorney (POA) as these are the documents required for the registration renewal purposes for the State of Minnesota in the absence of the registration renewal form. In order for this matter to be resolved you will need to contact the State of Minnesota Department of Vehicle's Service (DMV) to assist with obtaining and completing your registration renewal. Please bring your copy of title and POA with you to a local DMV in your area.
Although we do not anticipate for you to contact Chrysler Capital next year in 2021 in order to obtain your registration renewal documents, please note, Chrysler Capital has no control over the State of Minnesota DMV and the non-delivery of mail items. We apologize for any inconvenience this has caused.
Regarding your previous unprofessional contact with Chrysler Capital, if you can confirm the date in question, we will review the matter further. You may provide the details through the CFPB portal.
We apologize if you feel that you have been treated in an unprofessional manner and for the level of service you received. If further assistance is needed, please contact us directly at (855) 563.5635.
Sincerely,
CHRYSLER CAPITAL
Leased vehicle - have not received current year registration when due this month.
I leased my vehicle in 2018, and as such the leasing company ("Chrysler Capital") receives the vehicle "tabs", "tags" or "registration" renewal and is then in turn supposed to mail it onto me. NOTE: As this is a LEASED vehicle, it is currently titled to Chrysler Capital and they hold the title.
The renewal for "tabs/tags" is due February of each year. In 2019 I received these very late in the month of February. Now in 2020 it is the 20th of February and I have not received them (due to expire in NINE days! Three of those days are weekends and I can't fill them on those days). I therefore called Chrysler Capital Customer Service only to be told they can only get me power of attorney and a copy of the title so I can "register my vehicle".
1. Why did I have to call on this? Will I have to call again next year?
2. Why do I need to get a power of attorney form? (NOTE: this will likely arrive late and I can't drive with expired tags!)
3. Do I need to call next year for another POA form?
4. Where is the renewal that, with a leased vehicle, should go through the lender's office?
I selected Customer Service for my issue because the rep I spoke to was rude in tone of voice, interrupted me, and was seemingly not knowledgeable with this type of call. I currently have 2 leased vehicles (one through Chrysler Capital, one through another financial institution) and I've previously leased through yet another lender. I know how tag renewals work with leased vehicles -- they don't need a POA, the renewal is sent to the lending facility which is then supposed to be mailed to the customer.
I am seeking answers to the above questions. I buy and lease a minimum of one car every 2-3 years and at this time I will avoid Chrysler Capital like it's the plague.
I would like to understand why my tags renewal was not sent to me by the company, why I need a PoA, and if I will have to call again next year. If there is a discrepancy between what I was told, and what the process is then I'd also like to suggest that the customer service reps taking calls related to vehicle tag renewal are updated on the RIGHT way to handle a call (arguing and interrupting a customer is DEFINITELY not it, by the way). My account can be accessed with my name and address. The vehicle is co-signed by my husband, *** or ***. My account number is XXXXXXXXXX for a 2018 Dodge Charger VIN ***HXXXXXX.
March 6, 2020
***
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Chrysler Capital Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
We regret to learn about your concerns with the registration renewal and any miscommunication that you *** have experienced in attempting to resolve this issue. Our customer's concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
In regard to the registration renewal of the vehicle, after a review of the account we do not have any record of receiving the registration renewal for February 2020.
On February 20, 2020 per your request, we mailed to the address on file a copy of the title and Power of Attorney (POA) as these are the documents required for the registration renewal purposes for the State of Minnesota in the absence of the registration renewal form. In order for this matter to be resolved you will need to contact the State of Minnesota Department of Vehicle's Service (DMV) to assist with obtaining and completing your registration renewal. Please bring your copy of title and POA with you to a local DMV in your area.
Although we do not anticipate for you to contact Chrysler Capital next year in 2021 in order to obtain your registration renewal documents, please note, Chrysler Capital has no control over the State of Minnesota DMV and the non-delivery of mail items. We apologize for any inconvenience this has caused.
Regarding your previous unprofessional contact with Chrysler Capital, if you can confirm the date in question, we will review the matter further. You may provide the details through the CFPB portal.
We apologize if you feel that you have been treated in an unprofessional manner and for the level of service you received. If further assistance is needed, please contact us directly at (855) 563.5635.
Sincerely,
CHRYSLER CAPITAL
I am writing to you to complain about Santander Consumer USA PO Box XXXXXX, Fort Worth TX. I have no known unpaid accounts with this business.
I am writing to you to complain about Santander Consumer USA PO Box XXXXXX, Fort Worth TX. I have no known unpaid accounts with this business and after repeated verification request Santander has not responded to my certified letters and continue to report to the three major credit bureaus in violation of federal law. This company unlawfully reported to Equifax, Transunion, and Experian as recent as February 20, 2020. Santander has continued to damage my credit rating and has caused me denial of credit by reporting inaccurate information to the three major credit bureaus. The erroneous account is in the amount of $300. The account is erroneous and not a result of any transaction that I have made. It is inaccurate and unverified and remain on my credit report causing adverse actions as well as denials of credit and adequate housing. I attempted to contact Santander multiple times via registered USPS certified mail with return receipts which prove Santander has blatantly ignored my attempts resolve this issue and they have not responded to my requests. Santander has misrepresented this account by reporting a past due balance in the amount of $300. This account has been paid in full and has never been past due. This is in violation of Federal Law and my rights as a consumer. Please contact me to let me know how to resolve this issue. This has been ongoing for over a year with this company and enough is enough!
Santander is in direct violation with FDCPA and I demand that they update the erroneous items from my credit reports as well as, provide me with written proof in the form of a copy of UDF which they transmitted to the credit bureaus demanding this accounts updated status. I also demand that Santander does not sell this erroneous debt or try to re report the alleged debt by changing one, but not limited to the following: account number, date or amount. I demand that Santander stop communication with all three major credit bureaus regarding any information about any alleged debt I supposedly owe. The account and all associated information need to be immediately corrected.
March 4, 2020
***
XXXXX *** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
A review of the account indicates on October 10, 2019 a Total Loss Insurance payment in the total amount of $20,730.13 posted effective September 24, 2019. In addition, on December 23, 2019 we received a payment in the amount of $4,123.58 posted effective December 20, 2019 from your Guaranteed Asset Protection (GAP) provider. We did not receive your payoff in the amount of $300.66 until February 12, 2020, therefore, the account reported as late to the credit reporting agencies. We have enclosed a copy of the Payment History.
Please be advised, prior to the payoff, the balance consisted of a principle balance in the amount of $20.00, unpaid interest in the amount of $247.35 and late fees in the amount of $33.31 totaling $299.96. In reference to the amount reported on your credit report, the credit reporting agencies will round up the balance reported to the nearest dollar, which is the $300.00 amount referenced in your complaint.
Please note, as of the date of this correspondence your account now indicates a zero balance.
Our record indicate we have no record of receiving any direct disputes from you although we did receive an indirect dispute. Please note indirect disputes are initiated by the credit reporting agencies on your behalf and then responded to with the initiating agency and updated information, if any.
The Fair Credit Reporting Act (FCRA) states that we are required to accurately report all account information to the Credit Bureaus. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.
As a matter of information, Santander has current policies and procedures that meet the Federal and State requirements necessary to be in compliance with certain debt collection practices, as it is Santander's objective to protect its customers from unfair debt collection acts.
A review of the information provided to the credit reporting agencies shows that on January 31, 2020 advised the agencies that the account was 60 days past due with a balance of $300.00 with prior delinquencies of 1 times 30 days past due and 1 time 60 days past due.
Please be advised we report at the end of each month, however your account was not paid in full until February 12, 2020 as stated above. Therefore, we kindly suggest you allow time for your credit report to indicate your current account status.
We respectfully decline your request to make any changes to the information reported on the account as the information reported matches our records.
Enclosed is a copy of the Retail Installment Sale Contract and Payment History.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at X(XXX) XXX.***.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Chrysler Capital repossessed my vehicle, claiming I owe a past due balance plus late fees. Now they want to charge me for early lease termination.
In November 2018, I began leasing a 2019 Jeep Cherokee, Vin: 1C4PJMDXXKDXXXXXX. My lease is financed through Chrysler Capital, located at P.O. Box XXXXXX, Fort Worth, TX XXXXX-XXXX. My account number is XXXXXXXXXXXXXXXXX. The lease holder is listed as CCAP Auto Lease Ltd.
To the best of my ability, I have gathered bank statements showing every payment I made since December 2018. My monthly payment is supposed to be $323.81 per month, and is due on the 5th of every month. I set up auto-payment through Chrysler Capital to automatically take out my lease payment every month from my bank account. From December 2018 to May 2019, Chrysler Capital only withdrew $300.00 payments per month from my account. On 2/14/2019, Chrysler Capital withdrew $47.62, the difference owed for two months of payments ($23.81 multiplied by two). On 4/26/2019, Chrysler Capital again withdrew $47.62, the difference owed for two additional months of payments. Both of these additional payments were made by me over the phone when Chrysler Capital called to say I did not pay my full monthly payments. After asking them to correct the automatic withdrawal payment amount multiple times, from June 2019 to February 2020, Chrysler Capital began withdrawing the correct amount of $323.81 per month from my account. All auto-payments were withdrawn within a day or two of the due date, but not always by or before the 5th.
On January 31, 2020, KKV Recover came to my home to repossess the 2019 Jeep Cherokee. In a letter dated February 2, 2020, Chrysler Capital claims I owe $1,295.24 in past due payments, plus $240.08 in late fees, plus a $10 reinstatement fee, as well as $535 for the repossession fee, all for a total of $2,080.32. I was never notified of any past due balance other than the $23.81 payments I mentioned above. Anytime I was notified of a balance due, I paid it immediately. Since they repossessed my vehicle on a Friday evening, and since Chrysler Capital is only open on weekdays and during normal business hours, I could not do anything about my situation until the following Monday. On February 3, 2020, I called Chrysler Capital to see how I could reinstate my lease and they said I could not have the vehicle back, that it was already shipped out of state, nor could I pay the $2,080.32 that they said I owed in order to reinstate my lease. Yet, Chrysler Capital is saying if I don't reinstate my lease by March 2, 2020, I will owe $30,158.47 for Early Termination Liability.
I believe what Chrysler Capital is doing is illegal and in violation of of Article 22-A § 349 of the New York State General Business Law prohibiting deceptive acts and practices. I will also be filing a complaint with the New York State Attorney General's Office Consumer Protection Bureau. This situation has created a financial hardship for me and their hostile practices have caused me as a consumer to distrust in doing any business with them in the future. Whether it is in fact Chrysler Capital or it is CCAP Auto Lease Ltd. that is creating this situation, they should be shut down and not allowed to do business in this state. I am at a loss for what to do now.
As I no longer trust to do business with Chrysler Capital or CCAP Auto Lease Ltd., and as I do not believe I owe either company anymore money, I seek that this matter be resolved by terminating my contract with zero balance due.
March 5, 2020
***
2 ***
***, *** XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Chrysler Capital Account Number: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate the Vehicle associated with the account was repossessed on February 1, 2020, due to payments were not received under the terms of your Lease agreement. At that time, the account was 94 days past due and was considered an early termination. After the repossession, a letter titled "Notice of Lease Termination and Early Termination Liability" dated February 2, 2020 was mailed to you, explaining that the account was in default under the terms of the Lease agreement.
After reviewing your account and the bank statements provided, we have located 3 payments that were inadvertently applied to your other account with Chrysler Capital, which is now closed. A payment dated January 7, 2020 in the amount of $323.81 was located on account # *** and was reversed and reapplied to your account *** on February 10, 2020 with an effective date of January 7, 2020.
Payments dated April 4, 2019 in the amount of $300.00 and August 6, 2019 in the amount of $323.81, which were made through your bank, were located in a holding account and have been refunded back to your bank account as of March 3, 2020. Please review your account to confirm these payments were received. We sincerely apologize for any inconvenience this may have caused.
Due to this error, the vehicle will be sent to auction and once sold, we will waive the remaining balance owed on the account and the account will be closed as "full term" with a -0- balance. Please note that this process will take approximately 30 to 45 days to be completed.
We once again apologize for any inconvenience this may have caused. Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact our Allegiance Team directly at X(XXX) XXX-XXXX.
Sincerely,
CHRYSLER CAPITAL
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, I cannot accept the resolution of this matter yet as I cannot confirm receipt of any refund sent to my bank account.
The last date of activity from my bank account is from February 3, 2020 when a payment was made to Chrysler Capital AFTER my vehicle had been repossessed. Unfortunately this was done as a result of the automatic payment processing system still being active. My transaction history on Chrysler Capital's online account system shows that payment was received and then refunded to me for this February payment, however no such refund has appeared in my bank account. See attached the transaction history from my online Chrysler Capitol account showing the February transactions.
So I have not only not received the amount stated in Chrysler Capital's response above, but I have also not received a refund for the February payment that was made after the repossession of the vehicle. If a statement from my bank is necessary, stating that no such refunds have been made to me, I am happy to do so.
Once I can confirm receipt of these refunds, I can accept the resolution of this matter.
March 31, 2020
***
2 ***
***, *** XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Chrysler Capital Account Number: ***
Dear Ms.:
We have received your most recent complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your additional concerns.
In reference to the payments dated April 4, 2019, in the amount of $300.00, and August 6, 2019 in the amount of $323.81, which were located on account # ***. We apologize for the misinformation, as the payments were originally refunded to you via debit card on June 4, 2019 and October 9, 2019. We have cancelled the debit cards and have issued a check in the amount of $623.81, which will be sent to you via FedEx in the next 5 days.
In regards to the February 3, 2020 payment you state was withdrawn from your account, our records do not show a payment withdrawn on this date. Please provide proof of this payment so that we may review this matter further.
We once again apologize for any inconvenience this may have caused. Thank you again for allowing us the opportunity to address your additional concerns. If further assistance is needed, please contact our Allegiance Team directly at X(XXX) XXX-XXXX.
Sincerely,
CHRYSLER CAPITAL
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received the above referenced check in the amount of $623.81.
As for the payment made on February 3, 2020, I have attached my bank statement showing proof the payment was made to Chrysler Capital for the February payment.
Once I receive a refund via a check by mail for the February 2020 payment in the amount of $323.81, as well as a document stating that the remaining balance owed on my Chrysler Capital account (ending in ***) will be waived and closed as "full-term" with a -0- balance, we can close this matter.
April 30, 2020
***
2 ***
***, *** XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Chrysler Capital Account Number: ***
Dear Ms.:
We have received your most recent complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your additional concerns.
In reference to the February 2020 payment you state was withdrawn from your account, thank you for providing the proof of payment for February 6, 2020 in the amount of $323.81. We are currently in the process of refunding the payment and it should take approximately 10 to 15 business days.
As stated in our previous response, once this process has been completed we will waive the remaining balance owed and the account will be closed as "full term" with a -0- balance. We apologize as this process is taking longer than we first estimated.
Thank you again for allowing us the opportunity to address your additional concerns. If further assistance is needed, please contact our Allegiance Team directly at X(XXX) XXX-XXXX.
Sincerely,
CHRYSLER CAPITAL
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Chrysler Capital's proposed resolution on the condition that I receive the final reimbursement of $323.81, and that I am sent a final statement confirming that my account is closed as "full term" with a -0- balance.
Chrysler Capital repossessed my vehicle, claiming I owe a past due balance plus late fees. Now they want to charge me for early lease termination.
In November 2018, I began leasing a 2019 Jeep Cherokee, Vin: 1C4PJMDXXKDXXXXXX. My lease is financed through Chrysler Capital, located at P.O. Box XXXXXX, Fort Worth, TX XXXXX-XXXX. My account number is XXXXXXXXXXXXXXXXX. The lease holder is listed as CCAP Auto Lease Ltd.
To the best of my ability, I have gathered bank statements showing every payment I made since December 2018. My monthly payment is supposed to be $323.81 per month, and is due on the 5th of every month. I set up auto-payment through Chrysler Capital to automatically take out my lease payment every month from my bank account. From December 2018 to May 2019, Chrysler Capital only withdrew $300.00 payments per month from my account. On 2/14/2019, Chrysler Capital withdrew $47.62, the difference owed for two months of payments ($23.81 multiplied by two). On 4/26/2019, Chrysler Capital again withdrew $47.62, the difference owed for two additional months of payments. Both of these additional payments were made by me over the phone when Chrysler Capital called to say I did not pay my full monthly payments. After asking them to correct the automatic withdrawal payment amount multiple times, from June 2019 to February 2020, Chrysler Capital began withdrawing the correct amount of $323.81 per month from my account. All auto-payments were withdrawn within a day or two of the due date, but not always by or before the 5th.
On January 31, 2020, KKV Recover came to my home to repossess the 2019 Jeep Cherokee. In a letter dated February 2, 2020, Chrysler Capital claims I owe $1,295.24 in past due payments, plus $240.08 in late fees, plus a $10 reinstatement fee, as well as $535 for the repossession fee, all for a total of $2,080.32. I was never notified of any past due balance other than the $23.81 payments I mentioned above. Anytime I was notified of a balance due, I paid it immediately. Since they repossessed my vehicle on a Friday evening, and since Chrysler Capital is only open on weekdays and during normal business hours, I could not do anything about my situation until the following Monday. On February 3, 2020, I called Chrysler Capital to see how I could reinstate my lease and they said I could not have the vehicle back, that it was already shipped out of state, nor could I pay the $2,080.32 that they said I owed in order to reinstate my lease. Yet, Chrysler Capital is saying if I don't reinstate my lease by March 2, 2020, I will owe $30,158.47 for Early Termination Liability.
I believe what Chrysler Capital is doing is illegal and in violation of of Article 22-A § 349 of the New York State General Business Law prohibiting deceptive acts and practices. I will also be filing a complaint with the New York State Attorney General's Office Consumer Protection Bureau. This situation has created a financial hardship for me and their hostile practices have caused me as a consumer to distrust in doing any business with them in the future. Whether it is in fact Chrysler Capital or it is CCAP Auto Lease Ltd. that is creating this situation, they should be shut down and not allowed to do business in this state. I am at a loss for what to do now.
As I no longer trust to do business with Chrysler Capital or CCAP Auto Lease Ltd., and as I do not believe I owe either company anymore money, I seek that this matter be resolved by terminating my contract with zero balance due.
March 5, 2020
***
2 ***
***, *** XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Chrysler Capital Account Number: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate the Vehicle associated with the account was repossessed on February 1, 2020, due to payments were not received under the terms of your Lease agreement. At that time, the account was 94 days past due and was considered an early termination. After the repossession, a letter titled "Notice of Lease Termination and Early Termination Liability" dated February 2, 2020 was mailed to you, explaining that the account was in default under the terms of the Lease agreement.
After reviewing your account and the bank statements provided, we have located 3 payments that were inadvertently applied to your other account with Chrysler Capital, which is now closed. A payment dated January 7, 2020 in the amount of $323.81 was located on account # *** and was reversed and reapplied to your account *** on February 10, 2020 with an effective date of January 7, 2020.
Payments dated April 4, 2019 in the amount of $300.00 and August 6, 2019 in the amount of $323.81, which were made through your bank, were located in a holding account and have been refunded back to your bank account as of March 3, 2020. Please review your account to confirm these payments were received. We sincerely apologize for any inconvenience this may have caused.
Due to this error, the vehicle will be sent to auction and once sold, we will waive the remaining balance owed on the account and the account will be closed as "full term" with a -0- balance. Please note that this process will take approximately 30 to 45 days to be completed.
We once again apologize for any inconvenience this may have caused. Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact our Allegiance Team directly at X(XXX) XXX-XXXX.
Sincerely,
CHRYSLER CAPITAL
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, I cannot accept the resolution of this matter yet as I cannot confirm receipt of any refund sent to my bank account.
The last date of activity from my bank account is from February 3, 2020 when a payment was made to Chrysler Capital AFTER my vehicle had been repossessed. Unfortunately this was done as a result of the automatic payment processing system still being active. My transaction history on Chrysler Capital's online account system shows that payment was received and then refunded to me for this February payment, however no such refund has appeared in my bank account. See attached the transaction history from my online Chrysler Capitol account showing the February transactions.
So I have not only not received the amount stated in Chrysler Capital's response above, but I have also not received a refund for the February payment that was made after the repossession of the vehicle. If a statement from my bank is necessary, stating that no such refunds have been made to me, I am happy to do so.
Once I can confirm receipt of these refunds, I can accept the resolution of this matter.
March 31, 2020
***
2 ***
***, *** XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Chrysler Capital Account Number: ***
Dear Ms.:
We have received your most recent complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your additional concerns.
In reference to the payments dated April 4, 2019, in the amount of $300.00, and August 6, 2019 in the amount of $323.81, which were located on account # ***. We apologize for the misinformation, as the payments were originally refunded to you via debit card on June 4, 2019 and October 9, 2019. We have cancelled the debit cards and have issued a check in the amount of $623.81, which will be sent to you via FedEx in the next 5 days.
In regards to the February 3, 2020 payment you state was withdrawn from your account, our records do not show a payment withdrawn on this date. Please provide proof of this payment so that we may review this matter further.
We once again apologize for any inconvenience this may have caused. Thank you again for allowing us the opportunity to address your additional concerns. If further assistance is needed, please contact our Allegiance Team directly at X(XXX) XXX-XXXX.
Sincerely,
CHRYSLER CAPITAL
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received the above referenced check in the amount of $623.81.
As for the payment made on February 3, 2020, I have attached my bank statement showing proof the payment was made to Chrysler Capital for the February payment.
Once I receive a refund via a check by mail for the February 2020 payment in the amount of $323.81, as well as a document stating that the remaining balance owed on my Chrysler Capital account (ending in ***) will be waived and closed as "full-term" with a -0- balance, we can close this matter.
April 30, 2020
***
2 ***
***, *** XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Chrysler Capital Account Number: ***
Dear Ms.:
We have received your most recent complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your additional concerns.
In reference to the February 2020 payment you state was withdrawn from your account, thank you for providing the proof of payment for February 6, 2020 in the amount of $323.81. We are currently in the process of refunding the payment and it should take approximately 10 to 15 business days.
As stated in our previous response, once this process has been completed we will waive the remaining balance owed and the account will be closed as "full term" with a -0- balance. We apologize as this process is taking longer than we first estimated.
Thank you again for allowing us the opportunity to address your additional concerns. If further assistance is needed, please contact our Allegiance Team directly at X(XXX) XXX-XXXX.
Sincerely,
CHRYSLER CAPITAL
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Chrysler Capital's proposed resolution on the condition that I receive the final reimbursement of $323.81, and that I am sent a final statement confirming that my account is closed as "full term" with a -0- balance.
This bank is awesome. I have a car loan with them. Recently I started a business and it set me back a little. They were very understanding and super excited for me... on top of that, they even differed a payment for me to help with business costs. I've been dealing with a lot of banks lately getting the company started, and these guys sure do set them selves apart. Thank you Santander for your help and your enthusiasm for entrepreneurs. There should be more than 5 stars.
This bank is awesome. I have a car loan with them. Recently I started a business and it set me back a little. They were very understanding and super excited for me... on top of that, they even differed a payment for me to help with business costs. I've been dealing with a lot of banks lately getting the company started, and these guys sure do set them selves apart. Thank you Santander for your help and your enthusiasm for entrepreneurs. There should be more than 5 stars.
After having my car repo I made a full payment as requested to get it back after getting my car back I have made all payments I made a November payment and a December payment in December . Then I have been getting phone calls everything day and night about late payment for December. I have my checks for payment so I request a print of my payment. It show no money for my Dec payment because then put it all in interested. Now my phone doesn't stop ringing . I had my car for 2year on a 18,000.00 car that I still owe 22,000.00 on it something has to change they are robbers making 550.00 a month payments and not seeing any end.
Product_Or_Service: SUV
Order_Number: XXXXXXXXXX
Account_Number: XXXXXXXXXX
Billing Adjustment Just be fair I can't keep just giving money away like that
February 27, 2020
***
***
Plano, TX XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***9929
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We regret to learn about your experience in attempting to resolve your account balance issue. Our customer's concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
Regarding concerns that Santander still continues to contact you, please note that your account was placed in a cease and desist status effective February 17, 2020. You will no longer receive calls regarding the account, however, Santander will continue to send you certain notices via mail required by applicable Federal, State, and local law. Please notify us in writing or contact the number listed below if you wish to utilize the cease and desist status for your account.
Our records indicate on April 9, 2018 you entered into a Retail Installment Sale Contract (Contract) in connection with financing the purchase of a 2018 Mitsubishi Outlander (Vehicle). The amount financed was $23,571.01 at an Annual Percentage Rate (APR) of 18.00%. The payment schedule called for 72 monthly payments in the amount of $541.63 each, beginning May 24, 2018. Santander was the assignee of the Contract.
We refer you to the Federal Truth-in-Lending Disclosures on Page 1 of the Contract, under the "Finance Charge", the dollar amount that the credit will cost you is $15,426.35 plus the "Amount Financed" of $23,571.01 which equals the "Total of Payments", which indicates an amount of $38,997.36. This is the amount you would have paid, if all payments were made according to the 72 month payment schedule set forth in the Contract.
Our records indicate that the Vehicle associated with the account was repossessed on August 18, 2019 due to past due payments when the account was 86 days past due. On August 23, 2019 you reinstated the account with a payment in the amount of $1,600.00 and subsequently redeemed the Vehicle on or around August 27, 2019.
Additionally, our records further indicate you spoke to a Customer Service Representative on August 19. 2019 and setup a payment arrangement to pay $541.63 on September 13, 2019 for the past due payment due for August 24, 2019. Our records indicate that the August 24, 2019 monthly payment was received on September 26, 2019 in the amount of $550.00.
In reference to your December 2019 payments, our records show 2 payments were received. On December X XXXX we received a payment in the amount of $550.00 which $65.00 went towards principal and $485.00 went towards interest. This payment satisfied your October 24, 2019 monthly payment. Additionally on December 23, 2019 we received a payment in the amount of the $550.00 which $356.58 went towards principal and $193.42 went towards interest. This payment satisfied your November 24, 2019 monthly payment. Enclosed is a copy of the account Payment History.
As of the date of this correspondence the last payment received was on February 15, 2020 in the amount of $550.00 which satisfied the December 2019 monthly payment leaving the account due for the January and February 2020 monthly payments.
If after reviewing the enclosed Payment History you locate any missing payments, please provide us with either a running bank statement for the time period of the missing payment or provide the front and back of a cashed check showing Santander's endorsement. Please send any further information through the Revdex.com portal.
Regarding concerns of the total amount remaining, after a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on their regularly scheduled payment due date.
When a payment is received, the accrued interest must be satisfied first, and the remainder of the payment is applied toward principal and/or fees owed on the account. The amount of interest accrued can vary based on the amount of the principal balance and the number of days between payments.
Over the life of the account 2 monthly extensions were processed. Further note, our records indicate that 9 payments were received more than 10 days late, causing late fees to be assessed. Additionally, in some months no payment was received.
Please note that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late or not received. There is no grace period for accrual of interest.
Due to the payment assistance and payment pattern, more interest and fees accrued between payments, causing the principal balance to reduce at a slower rate. If timely payments had been submitted, according to the 72 month contracted payment schedule, the principal balance would be less.
Please find enclosed account related documents.
We apologize if you feel you have been treated unfairly and hope that this explanation of your account is satisfactory to you. If further assistance is needed, please contact us directly at X (XXX) XXX.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Contract
Payment History
After having my car repo I made a full payment as requested to get it back after getting my car back I have made all payments I made a November payment and a December payment in December . Then I have been getting phone calls everything day and night about late payment for December. I have my checks for payment so I request a print of my payment. It show no money for my Dec payment because then put it all in interested. Now my phone doesn't stop ringing . I had my car for 2year on a 18,000.00 car that I still owe 22,000.00 on it something has to change they are robbers making 550.00 a month payments and not seeing any end.
Product_Or_Service: SUV
Order_Number: XXXXXXXXXX
Account_Number: XXXXXXXXXX
Billing Adjustment Just be fair I can't keep just giving money away like that
February 27, 2020
***
***
Plano, TX XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***9929
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We regret to learn about your experience in attempting to resolve your account balance issue. Our customer's concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
Regarding concerns that Santander still continues to contact you, please note that your account was placed in a cease and desist status effective February 17, 2020. You will no longer receive calls regarding the account, however, Santander will continue to send you certain notices via mail required by applicable Federal, State, and local law. Please notify us in writing or contact the number listed below if you wish to utilize the cease and desist status for your account.
Our records indicate on April 9, 2018 you entered into a Retail Installment Sale Contract (Contract) in connection with financing the purchase of a 2018 Mitsubishi Outlander (Vehicle). The amount financed was $23,571.01 at an Annual Percentage Rate (APR) of 18.00%. The payment schedule called for 72 monthly payments in the amount of $541.63 each, beginning May 24, 2018. Santander was the assignee of the Contract.
We refer you to the Federal Truth-in-Lending Disclosures on Page 1 of the Contract, under the "Finance Charge", the dollar amount that the credit will cost you is $15,426.35 plus the "Amount Financed" of $23,571.01 which equals the "Total of Payments", which indicates an amount of $38,997.36. This is the amount you would have paid, if all payments were made according to the 72 month payment schedule set forth in the Contract.
Our records indicate that the Vehicle associated with the account was repossessed on August 18, 2019 due to past due payments when the account was 86 days past due. On August 23, 2019 you reinstated the account with a payment in the amount of $1,600.00 and subsequently redeemed the Vehicle on or around August 27, 2019.
Additionally, our records further indicate you spoke to a Customer Service Representative on August 19. 2019 and setup a payment arrangement to pay $541.63 on September 13, 2019 for the past due payment due for August 24, 2019. Our records indicate that the August 24, 2019 monthly payment was received on September 26, 2019 in the amount of $550.00.
In reference to your December 2019 payments, our records show 2 payments were received. On December X XXXX we received a payment in the amount of $550.00 which $65.00 went towards principal and $485.00 went towards interest. This payment satisfied your October 24, 2019 monthly payment. Additionally on December 23, 2019 we received a payment in the amount of the $550.00 which $356.58 went towards principal and $193.42 went towards interest. This payment satisfied your November 24, 2019 monthly payment. Enclosed is a copy of the account Payment History.
As of the date of this correspondence the last payment received was on February 15, 2020 in the amount of $550.00 which satisfied the December 2019 monthly payment leaving the account due for the January and February 2020 monthly payments.
If after reviewing the enclosed Payment History you locate any missing payments, please provide us with either a running bank statement for the time period of the missing payment or provide the front and back of a cashed check showing Santander's endorsement. Please send any further information through the Revdex.com portal.
Regarding concerns of the total amount remaining, after a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on their regularly scheduled payment due date.
When a payment is received, the accrued interest must be satisfied first, and the remainder of the payment is applied toward principal and/or fees owed on the account. The amount of interest accrued can vary based on the amount of the principal balance and the number of days between payments.
Over the life of the account 2 monthly extensions were processed. Further note, our records indicate that 9 payments were received more than 10 days late, causing late fees to be assessed. Additionally, in some months no payment was received.
Please note that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late or not received. There is no grace period for accrual of interest.
Due to the payment assistance and payment pattern, more interest and fees accrued between payments, causing the principal balance to reduce at a slower rate. If timely payments had been submitted, according to the 72 month contracted payment schedule, the principal balance would be less.
Please find enclosed account related documents.
We apologize if you feel you have been treated unfairly and hope that this explanation of your account is satisfactory to you. If further assistance is needed, please contact us directly at X (XXX) XXX.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Contract
Payment History
My car was repo seven years ago and it's been on my credit as charge off. I've tried numerous times to have it deleted . Santander made it open auto l
Santander has taken my charge off from seven years passed the staue of credit reporting. Instead of deleting it they have reported as an open auto. I have not had posseion of the car dating back several years ago. It's such a dishonest thing to do and they know it. People are struggling to pay there bills . When I applied for car loan this has come up as open loan. I just want them to report or delete it from my credit reports. I have disputed with credit agencyies and only one would delete it. Santander should be honest and do same and delete it .
I want them to delete it from my report .
February 24, 2020
***
*** Street
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding your Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We regret to learn about your concerns regarding your credit reporting. Our customer's concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate that on October 01, 2012, you entered into a Retail Installment Sale Contract (Contract) in connection with the purchase of a 2004 Acura TSX (Vehicle). The amount financed was $9,001.91 at an annual percentage rate of 20.26%. The payment schedule called for 24 monthly payments of $462.86 each, with the first payment due on November 15, 2012. The Contract was assigned to Santander.
A letter titled "Notice of Right to Cure Default" (RTC) dated May 3, 2013 was mailed to the address on file explaining the total amount of $969.30 was due by May 21, 2013 to prevent the Vehicle from being repossessed.
The Vehicle associated with the account was repossessed on September 25, 2013, due to the account being 104 days past due.
A letter titled, "Notice of Our Plan to Sell Property" (NOI), dated September 25, 2013 a was mailed to the address on file, explaining the Vehicle will sell at a private sale sometime after October 13, 2013, but also gave you the option to redeem the Vehicle. Our records indicate the Vehicle was not redeemed and on December 5, 2013, the Vehicle was sold at auction leaving a deficiency account balance.
On December 15, 2013, an Explanation of Calculation of Surplus or Deficiency letter was sent, explaining the deficiency amount due after the sale of the Vehicle was $1,605.21.
After a further review on August 31, 2018 a Settlement Offer Agreement - Settlement Payment Option was offered for $850.00 where beginning September 8, 2018, with three (3) monthly payments of $283.33 would be accepted with a final payment being on December 8, 2018 however, our records do not indicate this was accepted or initiated.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.
As a matter of information, Santander has current policies and procedures that meet the Federal and State requirements necessary to be in compliance with certain debt collection practices, as it is Santander's objective to protect its customers from unfair debt collection acts.
A review of the information provided to the credit reporting agencies shows that on February 17, 2020, we requested to update the account as Unpaid/Charged Off with a balance of $1,846.00. The account Charged Off as of October 31, 2013, when the account exceeded over 121 days without a payment.
Please allow up to 30 days for the update to be reflected on your credit report(s). The update was submitted under AUD: XXXXXXXX which is the number you *** use for any contact you may have with the credit reporting agencies to confirm the update.
The account will continue to report as Charged Off until the account is paid off, settled for less than the full balance or until the time limit for reporting has expired. This account will be eligible for deletion on July 12, 2020.
We respectfully decline your request to delete the information being reported to the credit reporting agencies, as the information reported matches our records.
Enclosed are copies of account related documents.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at (888) 222.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Contract
Payment History
RTC
NOI
Explanation of Calculation of Surplus or Deficiency Letter
(The consumer indicated he/she DID NOT accept the response from the business.)
They are a predator who preys on low income folks like myself . Charge off not issue it's there sneak way on the credit report to report it. Look at Revdex.com record they have numerous complaints. Bad company that takes advantage of people. I will wait until it's seven years exactly and have it expunged from my file .
March 9, 2020
***
*** Street
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Mr.:
We have received your additional complaint submitted through the Revdex.com (Revdex.com), regarding your Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the continued opportunity to address your concerns.
We regret to learn that you did not accept our previous response. Our customer's concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
After a review of the information provided in your complaint we found no evidence that Santander violated Fair Lending laws in the origination or servicing of your account. Additionally, there was no evidence provided that you were discriminated against or treated differently than other customers based on any protected classification. Santander is committed to fair lending and treating consumers, customers and vendors with the utmost respect and fairness.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.
A review of the information provided to the credit reporting agencies shows that on February 17, 2020, we requested to update the account as Unpaid/Charged Off with a balance of $1,846.00. The account Charged Off as of October 31, 2013, when the account exceeded over 121 days without a payment.
Please allow up to 30 days for the update to be indicated on your credit report(s). The update was submitted under AUD: XXXXXXXX which is the number you may use for any contact you may have with the credit reporting agencies to confirm the update.
The account will continue to report as Charged Off until the account is paid off, settled for less than the full balance or until the time limit for reporting has expired. This account will be eligible for deletion on July 12, 2020.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at (888) 222.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
My car was repo seven years ago and it's been on my credit as charge off. I've tried numerous times to have it deleted . Santander made it open auto l
Santander has taken my charge off from seven years passed the staue of credit reporting. Instead of deleting it they have reported as an open auto. I have not had posseion of the car dating back several years ago. It's such a dishonest thing to do and they know it. People are struggling to pay there bills . When I applied for car loan this has come up as open loan. I just want them to report or delete it from my credit reports. I have disputed with credit agencyies and only one would delete it. Santander should be honest and do same and delete it .
I want them to delete it from my report .
February 24, 2020
***
*** Street
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding your Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We regret to learn about your concerns regarding your credit reporting. Our customer's concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate that on October 01, 2012, you entered into a Retail Installment Sale Contract (Contract) in connection with the purchase of a 2004 Acura TSX (Vehicle). The amount financed was $9,001.91 at an annual percentage rate of 20.26%. The payment schedule called for 24 monthly payments of $462.86 each, with the first payment due on November 15, 2012. The Contract was assigned to Santander.
A letter titled "Notice of Right to Cure Default" (RTC) dated May 3, 2013 was mailed to the address on file explaining the total amount of $969.30 was due by May 21, 2013 to prevent the Vehicle from being repossessed.
The Vehicle associated with the account was repossessed on September 25, 2013, due to the account being 104 days past due.
A letter titled, "Notice of Our Plan to Sell Property" (NOI), dated September 25, 2013 a was mailed to the address on file, explaining the Vehicle will sell at a private sale sometime after October 13, 2013, but also gave you the option to redeem the Vehicle. Our records indicate the Vehicle was not redeemed and on December 5, 2013, the Vehicle was sold at auction leaving a deficiency account balance.
On December 15, 2013, an Explanation of Calculation of Surplus or Deficiency letter was sent, explaining the deficiency amount due after the sale of the Vehicle was $1,605.21.
After a further review on August 31, 2018 a Settlement Offer Agreement - Settlement Payment Option was offered for $850.00 where beginning September 8, 2018, with three (3) monthly payments of $283.33 would be accepted with a final payment being on December 8, 2018 however, our records do not indicate this was accepted or initiated.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.
As a matter of information, Santander has current policies and procedures that meet the Federal and State requirements necessary to be in compliance with certain debt collection practices, as it is Santander's objective to protect its customers from unfair debt collection acts.
A review of the information provided to the credit reporting agencies shows that on February 17, 2020, we requested to update the account as Unpaid/Charged Off with a balance of $1,846.00. The account Charged Off as of October 31, 2013, when the account exceeded over 121 days without a payment.
Please allow up to 30 days for the update to be reflected on your credit report(s). The update was submitted under AUD: XXXXXXXX which is the number you *** use for any contact you may have with the credit reporting agencies to confirm the update.
The account will continue to report as Charged Off until the account is paid off, settled for less than the full balance or until the time limit for reporting has expired. This account will be eligible for deletion on July 12, 2020.
We respectfully decline your request to delete the information being reported to the credit reporting agencies, as the information reported matches our records.
Enclosed are copies of account related documents.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at (888) 222.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Contract
Payment History
RTC
NOI
Explanation of Calculation of Surplus or Deficiency Letter
(The consumer indicated he/she DID NOT accept the response from the business.)
They are a predator who preys on low income folks like myself . Charge off not issue it's there sneak way on the credit report to report it. Look at Revdex.com record they have numerous complaints. Bad company that takes advantage of people. I will wait until it's seven years exactly and have it expunged from my file .
March 9, 2020
***
*** Street
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Mr.:
We have received your additional complaint submitted through the Revdex.com (Revdex.com), regarding your Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the continued opportunity to address your concerns.
We regret to learn that you did not accept our previous response. Our customer's concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
After a review of the information provided in your complaint we found no evidence that Santander violated Fair Lending laws in the origination or servicing of your account. Additionally, there was no evidence provided that you were discriminated against or treated differently than other customers based on any protected classification. Santander is committed to fair lending and treating consumers, customers and vendors with the utmost respect and fairness.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.
A review of the information provided to the credit reporting agencies shows that on February 17, 2020, we requested to update the account as Unpaid/Charged Off with a balance of $1,846.00. The account Charged Off as of October 31, 2013, when the account exceeded over 121 days without a payment.
Please allow up to 30 days for the update to be indicated on your credit report(s). The update was submitted under AUD: XXXXXXXX which is the number you may use for any contact you may have with the credit reporting agencies to confirm the update.
The account will continue to report as Charged Off until the account is paid off, settled for less than the full balance or until the time limit for reporting has expired. This account will be eligible for deletion on July 12, 2020.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at (888) 222.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Recieved incorrect invoice. Contacted company to correct issue. Company gave wrong due date. Now company wants to charge late fee for their mistake.
Traded 2017 dodge journey for 2014 jeep wrangler. Pay off for dodge journey 22,727.26. Finance company sent invoice on jeep wrangler showing payment of 22,727.26 had been recieved and next payment was due on 3/6/2020. Contacted company us and stated we were behind on payment on dodge journey, informed company we had traded it in on jeep wrangler. Company stated they had applied money incorrectly and would correct issues. Company was asked as to when correct due date was we were told 2/6/2020 invoice stated 3/6/2020. Representative stated the payment was due on 3/6/2020. Company later contacted us and stated our payment was past due. When asked why as we were told it wasnt due until 3/6/2020 representative stated that the previous representative was wrong and now our vehicle was past due and would be changed a late fee of 5% of normal payment and then would have second payment due on 3/6/2020. When representative was informed of the mishaps on their behalf and us verifying the correct due date with the previous representative was again told that they were incorrect and we are now behind and have to bring payments current and there was nothing they could do to correct the issue. So now to no fault of our own we have to come up with $1,717.02 by march 6 or risk losing our vehicle and affecting our credit.
First payment of 837.57 being due on 3/6/2020 with no late payment fee or late payment reporting to credit bureaus as told to us by representative.
February 25, 2020
***
*** Mountain ***
*** XXXXX
Re: Revdex.com Case No: XXXXXXXX
Chrysler Capital Account No.: ***
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com) regarding the above referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
We regret to learn about your experience and concerns regarding your previous and your new Chrysler Capital accounts. Our customers concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
Regarding account 23563204 (2014 Jeep Wrangler), our records indicate that due to an internal processing error, a check received by Chrysler Capital on January 7, 2020 posted in the amount of $22,727.26 with an effective date of January 7, 2020. The account then indicated a due date of March 6, 2020.
Additionally, our records indicate the payment in the amount of $22,727.26 was reversed from the account January 30, 2020. The account then indicated a due date of February 6, 2020.
We apologize for any unintended miscommunication regarding the status of the account due date.
Our records indicate that a due date change was granted on February 12, 2020 and as of the date of this response your account indicates a due date of February 26, 2020. A review of the account does not indicate any late fees have been assessed to the account.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.
A review of the information provided to the credit reporting agencies shows that on February 12, 2020 we reported the account as Current with a Balance of $38,991.00 with no delinquencies reported, so no other update will be made.
Regarding account 21975847 (2017 Dodge Journey), our records indicate that a payment posted on January 30, 2020 in the amount of $22,715.86 with an effective date of January 7, 2020. The account then indicated a zero balance.
We apologize for the delay in processing the account payoff payment. Enclosed please find a copy of the account payment history indicating the account zero balance.
We apologize if you feel that you have been treated in an unprofessional manner, and hope this information has addressed all of your concerns. If further assistance is needed, please contact us directly at 1(855) 563.5635.
Sincerely,
CHRYSLER CAPITAL
Recieved incorrect invoice. Contacted company to correct issue. Company gave wrong due date. Now company wants to charge late fee for their mistake.
Traded 2017 dodge journey for 2014 jeep wrangler. Pay off for dodge journey 22,727.26. Finance company sent invoice on jeep wrangler showing payment of 22,727.26 had been recieved and next payment was due on 3/6/2020. Contacted company us and stated we were behind on payment on dodge journey, informed company we had traded it in on jeep wrangler. Company stated they had applied money incorrectly and would correct issues. Company was asked as to when correct due date was we were told 2/6/2020 invoice stated 3/6/2020. Representative stated the payment was due on 3/6/2020. Company later contacted us and stated our payment was past due. When asked why as we were told it wasnt due until 3/6/2020 representative stated that the previous representative was wrong and now our vehicle was past due and would be changed a late fee of 5% of normal payment and then would have second payment due on 3/6/2020. When representative was informed of the mishaps on their behalf and us verifying the correct due date with the previous representative was again told that they were incorrect and we are now behind and have to bring payments current and there was nothing they could do to correct the issue. So now to no fault of our own we have to come up with $1,717.02 by march 6 or risk losing our vehicle and affecting our credit.
First payment of 837.57 being due on 3/6/2020 with no late payment fee or late payment reporting to credit bureaus as told to us by representative.
February 25, 2020
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*** Mountain ***
*** XXXXX
Re: Revdex.com Case No: XXXXXXXX
Chrysler Capital Account No.: ***
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com) regarding the above referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
We regret to learn about your experience and concerns regarding your previous and your new Chrysler Capital accounts. Our customers concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
Regarding account 23563204 (2014 Jeep Wrangler), our records indicate that due to an internal processing error, a check received by Chrysler Capital on January 7, 2020 posted in the amount of $22,727.26 with an effective date of January 7, 2020. The account then indicated a due date of March 6, 2020.
Additionally, our records indicate the payment in the amount of $22,727.26 was reversed from the account January 30, 2020. The account then indicated a due date of February 6, 2020.
We apologize for any unintended miscommunication regarding the status of the account due date.
Our records indicate that a due date change was granted on February 12, 2020 and as of the date of this response your account indicates a due date of February 26, 2020. A review of the account does not indicate any late fees have been assessed to the account.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.
A review of the information provided to the credit reporting agencies shows that on February 12, 2020 we reported the account as Current with a Balance of $38,991.00 with no delinquencies reported, so no other update will be made.
Regarding account 21975847 (2017 Dodge Journey), our records indicate that a payment posted on January 30, 2020 in the amount of $22,715.86 with an effective date of January 7, 2020. The account then indicated a zero balance.
We apologize for the delay in processing the account payoff payment. Enclosed please find a copy of the account payment history indicating the account zero balance.
We apologize if you feel that you have been treated in an unprofessional manner, and hope this information has addressed all of your concerns. If further assistance is needed, please contact us directly at 1(855) 563.5635.
Sincerely,
CHRYSLER CAPITAL
Santander is not updating my pymts in a timely manner as promised.
Santander is not updating my pymts in a timely manner as promised.My balance in Nov was $1235.I made a $400 pymt towards the balance in Nov, paid $200 pymt on 12/30/19, paid $300 pymt on 1/13/20. Credit report still shows $835 balance. This is showing a negative credit report due to their negligence.
UPDATE CREDIT REPORT IN A TIMELY MANNER. Per previous dispute with Santander, they indicated they update the credit reports once a month which is a lie.
Business Response /(1000, 5, 2020/02/19) */ February 19, 2020 *** Dr. *** XXXXX Re: Revdex.com Case No.: XXXXXXXX Santander Account No.: ***2292 Dear Ms.: We have received your most recent complaint submitted through Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the additional opportunity to address your concerns. After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date. When a payment is received, the outstanding accrued interest must be satisfied first, then the remainder of the payment is applied toward principal and any fees owed on the account. The amount of interest accrued daily can vary based on the amount of the principal balance and the number of days between payments. In reviewing the payment history, on November 1, 2019 the principal balance on the account was $1,158.42, which did not include outstanding interest owed. On November 18, 2019, a payment posted to the account in the amount of $400.00, of which $332.09 was applied to principal and $67.91 was applied to interest. After the November 18, 2019 payment posted to the account the principal balance was reduced to $826.33. In addition, on January 6, 2020, a payment in the amount of $200.00 posted to the account, of which $190.34 was applied to principal and $9.66 was applied to interest. After the January 6, 2020 payment posted to the account the principal balance was reduced to $635.99. On January 15, 2020, a payment in the amount of $300.00 posted to the account, of which $298.60 was applied to principal and $1.40 was applied to interest. After the January 15, 2020 payment posted to the account the principal balance was reduced to $337.37. Further, on February 10, 2020, a payment in the amount of $125.00 posted to the account, of which $122.85 was applied to principal and $2.15 was applied to interest. After the February 10, 2020 payment posted to the account the principal balance was reduced to $214.54. The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit bureaus. Please note that we provide account information to the four major credit reporting agencies: Experian, Equifax, TransUnion and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports. A review of the information provided to the credit reporting agencies shows that on January 31, 2020, we advised the agencies that the account was Current with a balance of $338.00 (includes principal and outstanding interest owed). Prior history reflects that the account has been reported as 1 time 30 days late and 1 time 60 days late. Please be advised that Equifax and Transunion did not pick up the reporting of the account after the conversion to Santander from Alphera. Please note that Santander submits the account information at the end of each month to the credit reporting agencies, however, each agency controls what they report for the account, if anything. We suggest that you contact each agency directly regarding this issue. Enclosed is a copy of the Payment History which shows all the payments that have posted to the account and the current payoff for the account. If further assistance is needed please contact us directly at X(XXX) XXX.4227. Sincerely, SANTANDER CONSUMER USA INC. Enclosure Consumer Response /(3000, 7, 2020/02/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I honestly do not accept your response b/c it is another excuse. I noticed once you received my dispute, you immediately went online and corrected my balance. It is now showing $338.00. Let's just agree to disagree once again. Business Response /(4000, 9, 2020/02/25) */ February 25, 2020 *** 6831 S. *** Dr. ***, *** XXXXX Re: Revdex.com Case No.: XXXXXXXX Santander Account No.: ***2292 Dear Ms.: We have received your additional complaint submitted through Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Our records indicate that you made a payment to the account on February 10, 2020, in the amount of $125.00, which is the same date you submitted your complaint to the Revdex.com. The payment updated to the account overnight and reduced the balance. Please be advised that Santander did not correct your balance due to the complaint, as we did not receive the complaint until February 11, 2020. We applied the payment that you had made to the account. We regret that you remain dissatisfied and did not accept our response to your original complaint. If further assistance is needed please contact us directly at X(XXX) XXX.4227. Sincerely, SANTANDER CONSUMER USA INC. Consumer Response /(3000, 16, 2020/03/29) */ And once again they do not update the credit bureau as accurate as they say. I've paid this account off as of 3/3/2020 and nothing has been done. Santander update my account showing account paid in full. Business Response /(4000, 18, 2020/04/03) */ April 3, 2020 *** 6831 S. *** Dr. ***, *** XXXXX Re: Revdex.com Case No.: XXXXXXXX Santander Account No.: ***2292 Dear Ms.: We have received your additional complaint submitted through Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for the continued opportunity to address your concerns. Our records indicate that the above-referenced account was paid in full on March 10, 2020, in the amount of $216.44. Enclosed is a copy of the payment history which reflects a zero account balance. Please note that we provide account information, once a month, to the four major credit reporting agencies: Experian, Equifax, TransUnion and Innovis, as a payoff does not generate an automatic reporting update. It *** be necessary to contact the agencies directly regarding any disparity between reports. In an effort to provide resolution to this matter, on April 2, 2020 we submitted an update the the agencies to reflect the account as Paid/Closed, Current, zero balance, with prior account delinquencies of 1 time 30 days late (September 2019) and 1 time 60 days late (October 2019). Please allow 30 days for the completion of the update. Thank you for allowing us the opportunity address your concerns. If further assistance is needed please contact us directly at 1(888) 222.4227. Sincerely, SANTANDER CONSUMER USA INC. Enclosure Consumer Response /(4200, 20, 2020/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with you showing any late payments due to the fact of all the discrepancies between you and my GAP insurance. Myself and my GAP insurance repeatedly tried to get accurate payment history information from Santander which took approximately 6 months that still ended up with me having to finally pay the difference. I believe when my account transferred from BMW Financial to Alphera Financial/Santander Financial something went wrong with my payment history and now I cannot prove it so it is what it is. Business Response /(4000, 22, 2020/04/10) */ April 10, 2020 *** 6831 S. *** Dr. ***, *** XXXXX Re: Revdex.com Case No.: XXXXXXXX Santander Account No.: ***2292 Dear Ms.: We have received your additional complaint submitted through Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for the continued opportunity to address your concerns. Our records show that on or about April 15, 2019 the vehicle associated with the account was damaged and was deemed a total loss. On that date, the principal balance was $10,249.43, not including fees or accrued interest, if any. On May 4, 2019 we received a total loss insurance payment from your insurance carrier in the total amount of $9,443.92 which posted to the account with an effective date of April 15, 2019, the date of the total loss. The total loss payment brought the account current and reduced the principal balance to $1,158.42. In addition, our records indicate that on June 25, 2019 (71 days after total loss) the Guaranteed Asset Protection (GAP) insurance administrator made a determination not to pay any benefit on your claim. You may contact the GAP administrator directly for a further explanation of their decision. Please be advised that it is the customer's responsibility to continue to make payments on the account until all insurance or GAP proceeds are received and the account reflects a zero balance. Santander does not determine the amount that the insurance carrier or GAP administrator elects to pay on the account. In regard to the late payments reported for the account for September and October 2019, the payment history reflects the following: The amount due for August 16, 2019 was not received until November 18, 2019, therefore, the account was reported as 30 days late in the month of September 2019 and 60 days late in the month of October 2019. In regard to your statement that when the account transferred to Santander something went wrong with your payments, we have enclosed a payment history for your review. If you find that you have made payments that have not been applied to the account, please provide us with a copy of the front and back of the cashed payment so that we may review the matter further. You may submit the requested information through the Revdex.com. If no additional information is submitted, we consider this matter closed. If further assistance is needed please contact us directly at 1(888) 222.4227. Sincerely, SANTANDER CONSUMER USA INC. Enclosure: Payment History
They add false charges to the account, with hopes of repossessing the vehicle. They raised my interest rate without my knowledge. They scammed me!
They added false charges to my account. They charged me double the late fee even though they say it's a set amount. They raised my interest rate without me knowing. It's at 21%. They took advantage of my bad situation and misfortune. They would leave me nasty voicemails threatening on repossession after being late one time. I've paid on my car for two and a half years but they said I still owed what my original loan amount was.
I would like them to remove the doubled late fees as well as the other false charges!
February 17, 2020
***
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your correspondence submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that on December 20, 2017, you entered into a Retail Installment Sale Contract - Simple Finance Charge (Contract) to purchase a 2012 Toyota Corrolla (Vehicle). The amount financed was $8,340.00 at an annual percentage rate (APR) of 21.00%. The Contract disclosed a term of 60 monthly payments in the amount of $227.60 each, which began on January 30, 2018.
Please be advised that Santander is the assignee of the Contract. The approval of an assignment of any contract, is based on the information provided to us by the customer and the dealership. Please understand that you negotiated the sales price and financing terms with the Dealership, not Santander. The financing terms are disclosed in the Contract.
Please note that Santander sets interest rates based on many factors including but not limited to the current value of the vehicle, the applicants' credit worthiness, and their credit rating. Santander proposes funding for the applicants which they can either accept or reject at the time of their application. We have confirmed that the APR reflected on the Contract is within the allowable state limits.
We have confirmed that the interest rate has not increased on the account and has always been 21.00%.
In regard the total amount to be paid on the Vehicle, we refer you to the Federal Truth-in-Lending Disclosures on Page 1 of the Contract. Under the section titled "Finance Charge", the dollar amount that credit will cost you is $5,316.00, plus the "Amount Financed" of $8,340.00, equals the amount titled "Total of Payments", which is $13,656.00. This is the amount you would have paid if all payments had been made according to the 60 month payment schedule set forth in the Contract.
After a thorough review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
When a payment is received, the outstanding accrued interest must be satisfied first, then the remainder of the payment is applied toward principal and any fees owed on the account. The amount of interest accrued daily can vary based on the amount of the principal balance and the number of days between payments.
Over the life of the account 16 payments were not paid within 10 days of the scheduled due date, which caused late fees to be assessed to the account totaling $400.00, of which $350.00 remain unpaid. We have verified that late fees have not been double charged on the account. Unpaid late fees will remain due on the account until they are paid.
In addition, in some months no payment was received for the account or the amount received was for less than the the amount due.
Please note that interest does not stop accruing when payments are late or no payment is received. There is no grace period for the accrual of interest.
Due to the payment pattern, more interest accrued between payments, causing the principal balance to reduce more slowly. If payments had been received according to the contracted payment schedule of 60 months, the principal balance would be less. Please understand that the scheduled maturity date does not determine the final payment date. The payment pattern determines the final payment date.
In reference to your statement that you still owe the original amount on the Contract, the enclosed payment history shows that the principal account balance has been reduced from $8,340.00 to $6,638.86.
In reference to voicemails you received, we have listened to all phone calls on the account from December 18, 2019 through February 10, 2020 and have confirmed that no voice mails were left threatening repossession of the Vehicle and that all messages were left in accordance with applicable state and federal law.
Please understand that we contact our customers in an effort to keep their account in good standing. If you wish to no longer receive telephone calls regarding the account, please contact our Customer Service Department at the telephone number provided below and request that no further calls be placed to you regarding the account.
Our records further indicate that a letter titled, "Notice of Right to Cure Default and Requirement of Strict Compliance" (RTC), dated November 25, 2019, was mailed to you at the address on file, stating that the account was in default and if not cured by December 9, 2019, we would take possession of the Vehicle associated with the account.
The default was not cured and the Vehicle was repossessed on February 10, 2020, when the account was 98 days past due. After the repossession, a letter titled "Notice of Our Plan to Sell Property" (NOI), dated February 11, 2020, was mailed to you at the address on file, explaining that the Vehicle would be sold sometime after February 25, 2020, but also gave you the opportunity to redeem the Vehicle. Please contact our Customer Service Department at the telephone number provided below for assistance with the redemption of the Vehicle.
We respectfully decline to remove the late charges, or any other charges on the account, as they are valid.
Enclosed is a copy of the Contract, RTC, NOI and Payment History.
Thank you again for for allowing us the opportunity to address your concerns. If further assistance is needed please *** contact us directly at X(XXX) XXX.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
(The consumer indicated he/she DID NOT accept the response from the business.)
There are false charges on the account
February 21, 2020
***
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your most recent correspondence submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
As indicated in our prior response, after a thorough review of the account, we have determined that the reduction of the principal balance is accurate and that there are no inaccurate charges to the account.
We regret that you remain dissatisfied and did not accept our response to your original complaint. If further assistance is needed, please contact us directly at X(XXX) XXX.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
They add false charges to the account, with hopes of repossessing the vehicle. They raised my interest rate without my knowledge. They scammed me!
They added false charges to my account. They charged me double the late fee even though they say it's a set amount. They raised my interest rate without me knowing. It's at 21%. They took advantage of my bad situation and misfortune. They would leave me nasty voicemails threatening on repossession after being late one time. I've paid on my car for two and a half years but they said I still owed what my original loan amount was.
I would like them to remove the doubled late fees as well as the other false charges!
February 17, 2020
***
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your correspondence submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that on December 20, 2017, you entered into a Retail Installment Sale Contract - Simple Finance Charge (Contract) to purchase a 2012 Toyota Corrolla (Vehicle). The amount financed was $8,340.00 at an annual percentage rate (APR) of 21.00%. The Contract disclosed a term of 60 monthly payments in the amount of $227.60 each, which began on January 30, 2018.
Please be advised that Santander is the assignee of the Contract. The approval of an assignment of any contract, is based on the information provided to us by the customer and the dealership. Please understand that you negotiated the sales price and financing terms with the Dealership, not Santander. The financing terms are disclosed in the Contract.
Please note that Santander sets interest rates based on many factors including but not limited to the current value of the vehicle, the applicants' credit worthiness, and their credit rating. Santander proposes funding for the applicants which they can either accept or reject at the time of their application. We have confirmed that the APR reflected on the Contract is within the allowable state limits.
We have confirmed that the interest rate has not increased on the account and has always been 21.00%.
In regard the total amount to be paid on the Vehicle, we refer you to the Federal Truth-in-Lending Disclosures on Page 1 of the Contract. Under the section titled "Finance Charge", the dollar amount that credit will cost you is $5,316.00, plus the "Amount Financed" of $8,340.00, equals the amount titled "Total of Payments", which is $13,656.00. This is the amount you would have paid if all payments had been made according to the 60 month payment schedule set forth in the Contract.
After a thorough review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
When a payment is received, the outstanding accrued interest must be satisfied first, then the remainder of the payment is applied toward principal and any fees owed on the account. The amount of interest accrued daily can vary based on the amount of the principal balance and the number of days between payments.
Over the life of the account 16 payments were not paid within 10 days of the scheduled due date, which caused late fees to be assessed to the account totaling $400.00, of which $350.00 remain unpaid. We have verified that late fees have not been double charged on the account. Unpaid late fees will remain due on the account until they are paid.
In addition, in some months no payment was received for the account or the amount received was for less than the the amount due.
Please note that interest does not stop accruing when payments are late or no payment is received. There is no grace period for the accrual of interest.
Due to the payment pattern, more interest accrued between payments, causing the principal balance to reduce more slowly. If payments had been received according to the contracted payment schedule of 60 months, the principal balance would be less. Please understand that the scheduled maturity date does not determine the final payment date. The payment pattern determines the final payment date.
In reference to your statement that you still owe the original amount on the Contract, the enclosed payment history shows that the principal account balance has been reduced from $8,340.00 to $6,638.86.
In reference to voicemails you received, we have listened to all phone calls on the account from December 18, 2019 through February 10, 2020 and have confirmed that no voice mails were left threatening repossession of the Vehicle and that all messages were left in accordance with applicable state and federal law.
Please understand that we contact our customers in an effort to keep their account in good standing. If you wish to no longer receive telephone calls regarding the account, please contact our Customer Service Department at the telephone number provided below and request that no further calls be placed to you regarding the account.
Our records further indicate that a letter titled, "Notice of Right to Cure Default and Requirement of Strict Compliance" (RTC), dated November 25, 2019, was mailed to you at the address on file, stating that the account was in default and if not cured by December 9, 2019, we would take possession of the Vehicle associated with the account.
The default was not cured and the Vehicle was repossessed on February 10, 2020, when the account was 98 days past due. After the repossession, a letter titled "Notice of Our Plan to Sell Property" (NOI), dated February 11, 2020, was mailed to you at the address on file, explaining that the Vehicle would be sold sometime after February 25, 2020, but also gave you the opportunity to redeem the Vehicle. Please contact our Customer Service Department at the telephone number provided below for assistance with the redemption of the Vehicle.
We respectfully decline to remove the late charges, or any other charges on the account, as they are valid.
Enclosed is a copy of the Contract, RTC, NOI and Payment History.
Thank you again for for allowing us the opportunity to address your concerns. If further assistance is needed please *** contact us directly at X(XXX) XXX.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
(The consumer indicated he/she DID NOT accept the response from the business.)
There are false charges on the account
February 21, 2020
***
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your most recent correspondence submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
As indicated in our prior response, after a thorough review of the account, we have determined that the reduction of the principal balance is accurate and that there are no inaccurate charges to the account.
We regret that you remain dissatisfied and did not accept our response to your original complaint. If further assistance is needed, please contact us directly at X(XXX) XXX.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Santander is trying to charge me approximately $43,077.69 for a car they financed for only $18,227.40.
In August 2013, Santander financed a new car for me. Santander paid approximately $18,227.40 for the car. As of today, I have given Santander $26,671.78, which is $8,444.38 more than they paid. As of today, Santander says that I still owe them another $16,405.91, which comes to a total of $43,077.69 they are strong arming me for. I receive constant and harassing phone calls threatening to repossess my car. In the past, my vehicle has been repossessed twice. Currently I am having serious financial hardships and feel that I have given Santander more money than I actually owed them. While I understand that there are percentage rates attached to the sale of any vehicle, I do not understand how any company can charge more than double on a loan. My interest rate was 26% I think. 26% on the amount of the car is a little under the extra $8,444.38 that I have given to Santander. I feel that I have completely paid back this loan and more. I don't know what is going on but my money is not going towards the principle. Something underhanded and fishy is going on and I am not the only customer who has complained about this issue. As stated above, I am having serious final issues stemming from medical bills for myself, as well as my son. I have lost everything due to 2 government furloughs and Santander doesn't help matters. They have suspended my use of online pay, which costs me more money to pay over the phone, money I do not have. Santander is just a legalized loan shark preying on people for profit and something needs to be done. I should not have to pay them another 16 grand when I have already given them over 26 grand for a vehicle they paid 18 grands for.
I want that 16 grand forgiven as paid in full and my credit reports updated to reflect a good standing with Santander. As a government employee, the negativity on my credit affects my ability to work, which effects my ability to live and provide a stable home for my children. Santander has bullied me enough. I need something to be done immediately.
February 17, 2020
***
XXXXX *** Lane
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
After investigating the information provided in your complaint, we are unable to substantiate your statement that you were treated unfairly and found no evidence that Santander violated fair lending laws or that you were treated unfairly in the origination or servicing of your account. Santander is committed to fair lending and treating consumers, customers and vendors with the utmost respect and fairness.
In reference to you receiving harassing phone calls threatening repossession, after a review of the information provided in your complaint we are unable to substantiate your statement. If you can provided further details such as dates these incidents occurred we will review the matter further. You *** provide the requested details through the Revdex.com portal.
Our records indicate that on August 27, 2013 you entered into a Motor Vehicle Retail Sale Installment Sale Contract (Contract) in connection with the purchase of a 2013 Chrysler 200 (Vehicle). The amount financed was $18,227.40 at an annual percentage rate (APR) of 24.00%. The payment schedule called for 72 monthly payments of $484.57 each, with the first payment due on October 11, 2013. The Contract was assigned to Santander.
After a review of the account we have confirmed that the APR of 24.00% on your Contract is within the allowable state limits. Please note that Santander sets the interest rates based on many factors including but not limited to the down payment on the Vehicle, the current value of the Vehicle at the time of the Contract origination and the applicants' credit worthiness and credit rating. Santander proposes funding for the applicants which they can either accept or reject at the time of their application.
The Contract that you signed contained all of the terms of the financing agreement, and all of these terms were disclosed in the manner required by Federal and state laws.
We have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
The daily accrued interest is calculated at the contract rate based on the principal balance. The amount of interest accrued can vary, and is based on the amount of the principal balance and the number of days between payments.
In regard to the allocation of payments received on your account, please note that when payments are received they are first applied toward interest and past due payments, then toward next scheduled payment and lastly toward fees, if any.
Over the life of the account you requested and were granted a total of 8 monthly payment extensions and 1 due date change. Additionally, payments were submitted late to the account, of which 27 were paid more than 15 days late, which caused late fees to be assessed to the account.
Our records further indicate that a Modification Agreement (Modification) was granted on January 21, 2019. The Modification lowered the account APR from 24.00% to 6.00% and the monthly payment amount from $484.57 to $469.99. In addition a new maturity date of April 9, 2022 and a next regular payment amount February 9, 2019 were established. We have enclosed a copy of the Modification letter dated January 21, 2019.
Please note that interest does not stop accruing when there has been payment assistance granted on the account or when payments are submitted past the due date, not received or less than the contractual payment amount. There is no grace period for the accrual of interest.
Due to the payment assistance and irregular payment pattern, more interest accrued between payments, causing the principal balance to reduce more slowly. If payments had been submitted in a timely manner, according to the 72 month contracted payment schedule, the principal balance would have been less. Please understand that the scheduled maturity date does not determine the final payment date. The payment pattern determines the final payment date.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the Credit Bureaus. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports.
As a matter of information, Santander has current policies and procedures that meet the Federal and State requirements necessary to be in compliance with certain debt collection practices, as it is Santander's objective to protect its customers from unfair debt collection acts.
After a review of the information provided to the credit reporting agencies, our records show on February 13, 2020 we submitted an update to report the account as 30 days past due with a balance of $15,504.00.
In reference to your MyAccount access, please contact us at the telephone number below if you are unable to access your account online. We have reviewed our records and are unable to substantiate your statement that access has been suspended and show recent access.
While we empathize with your situation, we respectfully decline your request to forgive the account balance as paid in full or make any additional changes to your credit reports at this time, as we have confirmed that the information reported matches our records.
Enclosed are copies of the Contract, Modification and Payment History.
We apologize if you feel that you have been treated unfairly or in an unprofessional manner and hope that the explanation provided has addressed all your concerns. If further assistance is needed, please contact us directly at 1 (888) 222.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures