Samsung Electronics America

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that we would not be able to grant his request for potential future repair needs due to power outagesWe explained that this type of issue would not be covered under our limited manufacturer’s warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Dear Mr [redacted] : Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you are experiencing an issue with your Samsung Gear Fit watch Samsung believes in building quality products, and we apologize for not meeting your expectations We value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it In your case, your device was deemed BER (beyond economical repair) due to liquid damage on PBA components This type of damage is not covered under Samsung’s limited warranty and an accommodation would not be provided for the device In regards to your claim of receiving the device in worse condition than when you sent it in for repair, the feedback you provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures Regrettably Samsung’s resolution remains unchanged, due to your device being deemed BER we will not be able to offer an accommodation for your claim Thank you for being a valued Samsung customer and again we apologize for any inconveniences you may have experienced with this case.Sincerely,Samsung Office of the President

Complaint: [redacted] I am rejecting this response because the statements made are and inaccurate Regards, [redacted]

Samsung has contacted the customer regarding their washerWe have educated the customer regarding the voluntary recall program and offered a free of charge repairThe customer has declined repair and we cannot change the rebate offer instated by the programWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe apologized to the customer for any delays in setting up the washer with the requested warranty repair serviceAt this time, Samsung records show the repair has been completedOur quality team will be reviewing the customer’s overall experience and providing the necessary support to the agents that handled his calls, to further improve our customer service experience with both our voice and on-line chat teamsWe thanked the customer for his feedback and explained that at this time we cannot honor his request for a replacement as our limited one-year manufacturer’s warranty is for serviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon receipt of Ms***’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe do sincerely apologize for this unfortunate situation but our original response will not be modifiedMs***’s television unit was not a model unit that was covered under the capacitor settlementAdditionally, the capacitor settlement requirements have been finalized as of September With this being said, any repair or replacement needs is Ms***’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer at to address their concerns regarding their TabletUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:I have called their service number three times now with no answerI also left a message with no return call Regards, [redacted]

Thank you for allowing us the opportunity to review you claim "Arial","sans-serif We do apologize for the delay in repairTo confirm Samsung is able to provide repairs to this unit dependent upon service neededReplacement is not a requirementConfirmation has been received for the delivery of parts necessary to complete repairOnce repair is complete the product will be returnedShould for any reason repair not be successful a replacement product would be processed.Our records indicate that due to the delay a courtesy pair of Level U Wireless Headphones were issued and delivered via UPS Tracking #: [redacted] Again, we do apologize for any inconvenience this has caused.Thank you

This is a continuation of complaint # [redacted] I did not want to consider this matter resolved until I got a final determination from Samsung via the repair service (FA Display, [redacted] ***.Per the email I received this day, Samsung refuses to honor the warranty nor cover the repair costI assure you, there was visible damage to the television screen when I took the packaging protection off of itWhether it was damaged in transport or in the warehouse, I cannot know, however, what I do know is that I intend to receive a replacement or a repair at absolutely NO cost to me!!!TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:As mentioned previously, I intend to receive a replacement, delivered by a local service and/or repair representative, or a repair covered completely by SamsungThis translates to a WORKING unit at no further cost to meIf I was willing to pay $1000+ for the repair, I would just rather throw this TV through the window of a Samsung rep and use the money to purchase another brandThis will not be the case though, before I try again through you, and even seek legal recourse to get resolve

Samsung has reviewed Mrs [redacted] complaint in regards to her refrigerator Our system shows a service request; reference Txt# [redacted] was submitted for the unit The agent assigned to Mrs [redacted] complaint spoke with Mr [redacted] on 8/16/and advised him that a refund or exchange was not an option at this time and the proper route was to have service for the unitThe agent educated Mr [redacted] on his warranty and advised him that if the unit experiences the same issue again after the second repair that he can contact Samsung to have the unit submitted for review due to multiple repairs Mr [redacted] agreed to continue with service for the unitThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been provided with a $e-gift card for service delayThe customer has agreed to continue with service and we have provided him with a contact number for further assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer agreed to the recall repair option but is now seeking a refundDue to the customer opting for the repair, it voids the option of the rebate optionHowever, we are looking into the customer’s file and the unit regarding a refund offer that was promisedWe will update the customer once we receive an updateWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon receipt of Mr [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeOur exchange department contacted the customer on 6/with an exchange offerThe customer is aware of the total arrival time for exchange to be completed, is aware that the unit being exchange has to be freestanding for the exchange to be completed and is aware to inspect the new unit upon deliverThe customer acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows a service request; reference Txt# [redacted] was submitted and a UPS shipping label sent to send the device in for repair The unit was received on 4/21/17, repaired and shipped back out on 4/25/to the address on file The agent handling his claim submitted an FOC (Free of Charge) request for the repair so the $charge was voided in our system Please have Mr [redacted] contact his financial institution to confirm the charge has been removed in their system We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their TelevisionThe customer has been set up for repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted the customer regarding their TelevisionThe customer confirmed she received her television from the repair service after delayWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

In order to address matters concerning your Gear Sor to provide any feedback concerning customer support please contact Executive Customer Relations at [redacted] Again, the Gear S would need to be shipped to Samsung for evaluation in order for a resolution to be provided Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherSamsung has a reputation for building quality products and makes every effort to meet all customer expectationsWe have offered the customer an exchange of both her washer and dryerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their TelevisionUnfortunately the customer did not accept our offer of accommodations to cover the parts only, with the customer responsible for the labor as the customer is out of warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you