Samsung Electronics America

Samsung has contacted the customer regarding their dryerThe customer has been set up for repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:Hello, I have not received a mailer from Samsung as of yetAs I type this response to you right now, I am on the phone with a representative that is telling me that Samsung has not received my proof of purchase so they are unable to move forward at this timeI have e-mailed proof of purchase as well as all of the necessary documentationI am not sure why Samsung has not received any of this informationI am now going to be responsible for paying my phone company the full price for a phone that I had to buy in the interimI am super upset, angry, and frustratedAll I wanted was a replacement device from Samsung and a reimbursement that they promised me for the price of the phoneNow I will be stuck with another phone billNot to mention, that the device burned my fingerI was attempting to resolve this matter quickly and without litigation Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Sorry, I do not have a ticket numberMy model # is [redacted] Serial #: [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I was told on numerous occasions that one or both tablets were under warranty and would be fixed and returnedI was quoted multiple prices and received emails that my tablets were not even at the facility when I had to find out later that they were in fact thereIt has cost me many many hours of personal time to receive absolutely nothing in returnMy tablets were returned to me unfixed and in worse damage (one tablet is missing its pen)I do believe I am owed compensation for this or to have my tablet fixed which is what I wanted in the first place Regards, [redacted] ***

As per Samsung E-commerce Ms [redacted] has been left a voicemail addressing her concerns with her purchaseAn email was also sent apologizing for the confusion and the lack of follow upMs [redacted] has also been provided with a promotional code to assist in making the purchase We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mrs [redacted] claim in regards to her washer Our system shows the agent handling the claim spoke with Mrs [redacted] on 4/28/and requested she send in the BOS (Bill of Sale) for possible accommodation The agent followed up again on 5/03/regarding the BOS and Mrs [redacted] stated she will send it once the gets it from *** Please have Mrs [redacted] send the agent the BOS at her earliest convenience to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review However in Mrs [redacted] case, the agent who handled the claim previously advised her that Samsung does not reimburse for installation or delivery fees A refund request; reference Txt# [redacted] was submitted for the unit however Mrs*** did not send in the acceptance document and the refund was cancelled in the system If Mrs*** would like to proceed with the refund she initially accepted, please have her contact Samsung customer service for further assistance in opening back the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

Samsung has contacted the customer regarding their washerThe customer is set up for repair service on 12/and we have given the customer information for further assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their washerThe customer has confirmed he will wait on the service repair of his unit face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we informed the customer to allow 3-business days to see the funds reflected on the accountThe product was returned on 1/30/to the warehouse and the refund has been processed on 2/1/We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted Mrs [redacted] regarding her concerns with her dryer The customer requested to be reimbursed for the out of warranty fees that she paid to have the unit serviced Customer was advised by agent that out of warranty fees are at the expense of the owner and at this time Samsung will not be able to reimburse her for services renderedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # [redacted] Thank you

Samsung has contacted the customer regarding their cooktopThe customer has been set up for free of charge repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer can find all the answers he is seeking from the representative accurately at the Samsung voluntary recall program websitePlease view the following link so that you may have all your concerns answeredhttps:// [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:1) As I clearly stated in my original complaint on April 8, these five SSDs are used on an Apple Mac running Mac OS X A full nineteen days later, Samsung suggested solution is to run a newly released "Samsung Magician" program, yet Samsung knows full well that the "Samsung Magician" program will not run on an Apple Mac running Mac OS X! The "Samsung Magician" software is intended only for users of Microsoft Windows! 2) Since November and at some inconvenience, I have installed a total of FOUR firmware updates to these drives only to see the read slowdown continue or to recur within months of the firmware application I spent nearly a dozen hours executing Samsung's "Performance Restoration" tool on these SSDs in November which turned out to be a complete waste of time -- their promised fix did not last and read performance steadily deteriorated At this point, my patience has run out I have endured over a year of significant underperformance compared to the advertised specifications of these drives3) Samsung's email service has been blacklisted by UCEPROTECT for sending spam email If Samsung remains incapable of sending email correctly, we will simply have to correspond via the Revdex.com which has no trouble emailing me Regards, [redacted]

Upon receipt of Ms [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modified While we understand Ms [redacted] ’s very detailed position that there must be a technical reason for the odor there is no evidence of thisOur product support team has re-confirmed that this is a no defect found situation with the unit itself and either a cleaning or a hookup issue which is not covered under our limited manufacturer’s warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung's customer service is pretty much the worst I had to call them repeatedly for help with a recalled washing machine They refused to help me, call me back or offer any service I had to keep calling them back, with no luck, no help, zero customer service I gave them ample opportunity to make the problem right and they just don't care about their customers or in making their processes better They are a horrible company to deal with and I will never buy a Samsung product again

Dear Ms [redacted] :Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you are experiencing an issue with your Samsung phone Samsung believes in building quality products, and we apologize for not meeting your expectations We value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it The feedback you provided is vital to Samsung and our commitment and dedication to our products and services Samsung understands your frustration however we are not able to provide you with a loaner phone while your phone is in service for evaluation/repair Regrettably, Samsung’s stance remains the same Please contact the agent assigned to the case or Samsung customer service for further assistance if you would like to proceed with service on your device.Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.Sincerely,Samsung Office of the President

Samsung has reviewed Mr [redacted] claim in regards to his Note refund Our system shows the agent handling his claim spoke with him on 4/12/and advised him the refund was being processed and would be issued within the next few days On 4/15/17, the Refund Deptissued a refund check in the amount of $932.41; reference Txt# [redacted] for the device Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIf the phone is in need of service it must be shipped to the Samsung Repair Center as explainedAt this time we show a service ticket was processed for evaluation of the Note 4, * [redacted] Currently there is no fee associated with this service, however, should the technician determine the software is not the issue and parts need to be replaced you may be contacted for additional informationWe ask that you please ship the phone using the E-label already provided in order to begin serviceThank you