Samsung Electronics America

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issuePlease take advantage of the free shipping instrument provided for the return of your productSamsung has provided product replacement as a courtesyPlease contact Samsung at ###-###-#### for all service related inquiresThank youTell us why here

The TV was purchased and used within the state of FloridaFlorida has strong lemon laws against defective productsThe fact that the TV broke after only months of use, is indicative of something seriously wrong with the quality of the unitWhile it took another months to get the TV repaired, we find it very strange that Samsung will not stand by the quality of the new parts with a warrantyWere the replaced parts in deed upto first quality standards or were they refurbished? In hindsight, if we had contacted the Office of Consumer Affairs in Florida, the outcome would have been significantly different In addition, providing a page excel sheet with every interaction with Samsung, has provided Samsung with significant data to address improvement in their customer relations experience While Samsung confirmed receipt of the information, there is no substantiation of what new practices are being undertaken or implemented, so another customer does not endure what we went through.An offer of a $e-card, is an insult.Sincerely,*** Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to his rebate Our system shows the agent who handled his claim spoke with him on 5/17/and advised him that the rebate amount offered is for the washer only The agent explained that the taxes are state mandated (goes directly to the state) and the delivery charge is provided to the retailer, not to Samsung The Top-Loader Voluntary recall program does not cover, include or reimburse for sales taxes No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because:This document has been submitted several times alreadyI think no one has looked at this document they just keep reading what is on there data base Regards, [redacted]

Samsung has contacted the customer regarding their dryerThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:Samsung knowingly sold defective product and is offering prorated refunds based on "depreciation" caused by their own defect, and is refusing to cover finance charges, delivery and installation fees associated with the process of replacing the effected machinesAdditionally, the "repair process" is being performed by unqualified, 3rd party repairers in numerous areas, and does not address the actual cause of the issue: [redacted] The resolutions I would accept would be a refund of $500USD (halfway between my costs and the proposed refund amount) - I do not trust that the repair option would resolve the solution Regards, [redacted]

Samsung had reviewed Ms [redacted] claim again in regards to a refund for her printer Our system shows the estimated time for the unit to arrive at the warehouse is 5/01/ Once the unit has been received, the refund will be processed and the check issued In regards to keeping the claim open, unfortunately Samsung does not have the option to keep a claim open indefinitely, as there is a limited timeframe in which to respond to Revdex.com claims We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their dishwasherThe customer has been set up for repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I tried to get a new refrigerator and was informed by your staff it would be considered after the forth repair! I am currently on disability leave from work due to total knee replacement I cannot wait a month without food to be considered to get a new fridgePlease tell me how long should I be without food inorder to get a replacement the next time this happenIt will happen again! Sad thing about this is I purchased a new range, dishwasher and TV from Samsung after I loss everything in a fire I will never purchase or recommended any Samsung product to anyone Regards, [redacted] ***

As per Samsung E-commerce division Mr [redacted] concerns have been resolved They have stated that Mr [redacted] has received the new Note and the recalled device was picked up by [redacted] on behalf of Samsung on Sunday 10/ Mr [redacted] also stated that he has closed the credit card dispute We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please contact ###-###-#### between the hours of 9am and 6pm EST, Monday through Friday When calling please refer to case# [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have not received anythingI called again yesterday and asked for an update since the website says it's been shippedI was told that it's incorrect and has not been It's officially over days at this point Regards, [redacted]

Spoke to Mr [redacted] and offered to cover the parts for the repair, he accepted

Samsung has reviewed Mrs [redacted] ’s claim in regards to her washer and dryer Our system shows the agent handling her claim spoke with her on 3/22/and set up service; reference Txt# [redacted] for the washer and Txt# [redacted] for the dryerWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their dryerThe customer has been advised that we would like to follow up with our Product Support regarding the customer’s issue and will follow up with the customer when we receive an updateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meAt this time I am working with Samsung trying to resolve this issueIf in the future it happens again I am hoping that they will honor there name and replace the tablet as I have stated to them

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows the agent who handled the claim spoke with Mr [redacted] on 7/27/and submitted a service request; reference Txt# [redacted] for the unit In addition, the agent advised Mr [redacted] that the YouTube application is controlled by YouTube themselves and that if troubleshooting did not resolve the issue, the next step would be to reach out to YouTube developers as Samsung has no access to updating their app Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: I have not heard any attempt of them trying to get a hold of me I will email her at the address she requested Regards, [redacted]

Samsung has contacted the customer regarding their televisionThe customer has been provided with a refund under transaction # [redacted] We advised the customer we would like to offer a refund for the unit and we are currently waiting for the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been approved for a refund due to no service coverageWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:As per the promotion, I purchased a Samsung Galaxy Sfrom an authorized Samsung Distributor ( [redacted] ), within the given time frameThat is what is required by the promotion and it isn't being disputedThe attached document should be the only item needed to approve my promotion purchaseI have no idea what the IMEI # is or why it is invalid, but that is an internal issue between Samsung and [redacted] I'm not surprised that there is an issue as when I searched the internet for Samsung/ [redacted] Promotion, the internet was littered with complaints about how Samsung and their Agent [redacted] have botched these promotionsSamsung was one, if not my most trusted electronics providerWithin my family, I have Samsung Galaxy S phones, TabS tablets, TV's, DVD players and several smaller items (SD Cards, microSD cards, Muse, Activity Tracker, etc)I was debating between a new Samsung or [redacted] microwave last week and had to choose the [redacted] because of how Samsung has botched this promotionI will also be buying a brand new 60-inch TV this holiday season and before Samsung botched this promotion, there was a very good chance that it would be a SamsungNow there is zero chanceI have no idea what cell phones or tablets I purchase in the future, but it will no longer be SamsungsPlease thank [redacted] for rejecting my claim saving you $(is that what it costs for those Gearl VR goggles?) Regards, [redacted]